Front Desk Lead resume examples for 2025
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Front Desk Lead Resume
Brittany Butler Front Desk Lead 81307 W. Park Ave., San Antonio, TX | (210) 555-7663 | bbutler@example.com Work Experience Front Desk Lead, Best Buy - San Antonio, TX 2016 Instituted training standards for Front Desk, Reservations, and Guest Services. Sign up new members for the gym and provide a tour giving each detail of what we stand by Develop or update procedures, policies, or standards. Establish Standard Operation Procedures that are to be carried out by all staff members at the Front Desk and Guest Services. Guest Service Supervisor, Best Buy - San Antonio, TX 2015 - 2016 Trained staff on POS systems. Perform accurate sales transaction according to the cash control policies and procedures. Sales Coordinator, Best Buy - San Antonio, TX 2014 - 2015 Model sales behavior and coach the Sales Consultants to ensure a high level of job proficiency. Use POS systems to ring out and schedule customers and deliveries. Helped on sales floor when needed. Maintain sales floor, stock areas and fitting rooms. Catering Coordinator, Jason's Deli - Fort Worth, TX 2012 - 2014 Organized special events including receptions, promotions and corporate luncheons. Answered phones and completed food preparation for to-go orders, took in-house placing orders and delivered customers orders to respective tables. Cultivated strong relationships with clients and vendors, resulting in repeat business and outstanding feedback ratings. Provided detailed descriptions of menu items to possible clients. Take catering orders and oversee catering transactions and deliveries to ensure my team met daily sales goals. Skills Education High School Diploma 2012 - 2012 |
Front Desk Associate Resume
Frank Henry Front Desk Associate Experience: Front Desk Associate Ramada State College Marquette, MI 2020 • Maintain excellent verbal and written communication with Housekeeping and Maintenance, Restaurant and lounge employees. • Control and monitor room blocks and special requests. • Utilized company systems to pre-block Guests into rooms meeting requests, assisted front line cast in Guest service recovery and requests. Front Desk Associate Hyatt Chandler, AZ 2018 - 2020 • Maintain operator (PBX) switchboard. • Trained in Night Audit, revenue management, and budget forecasting, as well as opening and closing Housekeeping. • Managed about 50 guest reservations each shift Facilitated front desk customer service and administrative tasks Supervised training of new employees Lifeguard/Swim Instructor (Part-Time) Sonora Regional Med Cent Chandler, AZ 2018 - 2018 • Provided a safe and fun, family friendly environment Worked alongside kids to advance their talents in swimming Customer service and care • Played different roles as a lifeguard, coach, and swim instructor. • Serve as emergency responder for the estate (80+ acres) Maintain the safety of the aquatic facility • Shift Supervisor required supervision of all lifeguard and maintenance employees. Skills • Customer Service • Guest Service • Special Education • Lifeguard • Positive Attitude • Private Lessons • Check Patients • Scheduling Appointments • First-Aid • Responder Education: Certificate American InterContinental University Chandler, AZ 2017 - 2018 • Major: Criminal Justice |
Front Desk Staff Resume
Ruth Perry Front Desk Staff Employment History: La Quinta Holdings - La Quinta, CA 2020 Front Desk Staff • Worked with the Opera operating system. • Answer inquiries regarding hotel services. • Implemented customer service action plan - "greet" each customer as they come through and leave the door. • Used a variety of software such as MS Word, Excel, and PowerPoint to create various document productions. Safeway - San Francisco, CA 2014 - 2020 Front Clerk • Worked both on the sales floor assisting customers and in the back room managing, organizing, and stocking products. • Clear departures in computer system. • Handle all payments and stay in communication with billing and reservations to make sure account is handled appropriately. McDonald's - Houston, TX 2013 - 2014 Hostess Cashier • Received training in customer service. • Provided excellent customer service by addressing complaints calmly and swiftly. • Adhered to strict guidelines for providing excellent customer service. Skills: New Members, Phone Calls, Check-In, Taking Messages, Telephone Calls, Desk Staff, Personal Training, Greeting Guests, CPR, Customer Questions Education: High School Diploma 2013 - 2013 |
Front Desk Supervisor Resume
Janet Hicks Front Desk Supervisor Employment History: Sheraton Hotels & Resorts Worldwide - Birmingham, AL 2020 Front Desk Supervisor • Created training manuals for the guest services team. • Recruited and trained all new members of the guest service team. • Worked with all Chicago-area Starwood properties as speaker and instructor of new company policies and procedures.Prior work experience available upon request. • Coordinated all desk management procedures by establishing round the clock desk coverage. • Managed a team of Guest Service Representatives at a 988-room hotel and convention center. ISMG - Atlanta, GA 2013 - 2020 Concierge • Provided guest service and took control of guest situations. • Provide personal interface and communication link between the guest and the spa staff. • Assisted residents and guests with any special requests during their visits. • Coordinate with In Room Dining for the delivery of special amenities in a timely manner to VIP guests. ISMG - Atlanta, GA 2009 - 2013 Security Officer • Authored daily reports that acknowledged activity such as property damage, theft, or any abnormal occurrences. • Enforced rules, regulations, policies, procedures, and responded to emergency situations requiring security assistance. U.S. Census Bureau - Atlanta, GA 2007 - 2009 Administrative Clerk • Dispose of office records/files accordance with established regulations. • Created New Hire folders, Updated personnel files including Performance Reports4. • Performed clerical tasks, answered incoming calls, customer service, and maintained personnel files and administrative records. • Maintained personnel files and administrative records. • Document filing, data entry, cash handling, multiple avenues of communication with defendants and families Skills: Customer Service, Night Audit, Crowd Control, Front Office, Security Officers, Client Property, Powerpoint, Regency, Security Services, Office Procedures Education: University of South Florida - Tampa, FL 2004 - 2007 Bachelor's Degree Psychology |
How to write a front desk lead resume
Craft a resume summary statement
Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in front desk lead-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These tips will help you demonstrate why you are the perfect fit for the front desk lead position.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
- Include as many relevant hard or technical front desk lead skills as possible for each job you apply to.
- Be specific with the skills you have and be sure you are using the most up to date and accurate terms.
Here are example skills to include in your “Area of Expertise” on a front desk lead resume:
- Reservations
- Patients
- Guest Service
- Phone Calls
- Guest Satisfaction
- Booking
- Team Work
- Strong Customer Service
- Payroll
- POS
- Night Audit
- Appointment Scheduling
- CPR
- Room Availability
- Guest Accounts
- Guest Issues
- Front Desk Operations
- Computer System
- Guest Complaints
- PBX
- Credit Card Transactions
- Guest Rooms
- Insurance Verification
- Hotel Services
- Excellent Guest
- Membership Sales
- Room Rates
- Room Assignments
- Telephone Calls
- Customer Complaints
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How to structure your work experience
A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.
- Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
- Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.
How to write front desk lead experience bullet points
Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.
- Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
- What were your responsibilities or goals?
- How did you accomplish them?
- Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )
Here are great bullet points from front desk lead resumes:
Work History Example #1
Referral Coordinator
In Demand
- Coded ICD- 10 and CPT for diagnosis and procedure type.
- Managed and maintained servers for testing for SQL and Oracle under Windows.
- Coordinated Program business development and delivery operations, scheduling, communications, preparation of materials and documentation of results.
- Assisted Safety Manager in implementing Safety Procedures per HH-60G contractual requirements.
- Verified and restructured schedules to show impact of weather delays, owner delays and subcontractor schedule slippage using Primavera Project Planner.
Work History Example #2
Front Desk Lead
Hyatt
- Prepared team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
- Recommended improved procedures and products to management.
- Worked with our partners and with other Hyatt hotels and residences to help our loyalty program guests with travel services.
- Motivated, coached, counseled and disciplined all team members according to Marriott Hotel standards.
- Recognized for being a Top Up-Seller, resulting in increased monthly revenues for Hyatt.
Work History Example #3
Travel Agent
U-Haul
- Maintained close working relationships with U-Haul staff and personnel.
- Maintained close working relationships with U-Haul staff and personnel while also assisting customers with their moving and storage needs
- Secured and Scheduled reservations for U-Haul trucks, trailers, towing devices, storage units, and hitches.
- Answered phones to provide quotes and reservations for rental of U-haul equipment.
- Answered phones for various U-Haul stores Answered questions regarding products and services Made reservations for U-Haul equipment when requested by customers
Work History Example #4
Front Desk Agent
Planet Fitness
- Handled the billing procedures each month in a quick and timely matter.
- Demonstrated excellence in service in hospitality utilizing invaluable interpersonal communication.
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Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from front desk lead resumes:
High School Diploma
2012 - 2012
Highlight your front desk lead certifications on your resume
Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
If you have any of these certifications, be sure to include them on your front desk lead resume:
- Certified Medical Office Manager (CMOM)
- Registered Medical Assistant