Front Desk Clerk Jobs in Winchester, NV

Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The Springhill Suites Las Vegas offers the best value for an unforgettable Vegas experience. Next to the Las Vegas Convention Center & minutes from The Strip. Soak up the Vegas sunshine from our rooftop pool. Take in dazzling views of the city, including the Las Vegas Sphere. Other amenities include no resort fee, free Wi-Fi, 24/hr fitness center, onsite parking & dining. With some of the largest guest rooms in Vegas, guests can enjoy separate seating areas with mini-fridges, microwaves, and coffee makers. Separate vanities in the bathroom ensure privacy & efficiency for you and your travel companions.When you want a change of scenery from the casinos, clubs, and shows, we recommend a day trip to the desert. Take a helicopter tour, visit Red Rock Canyon, or play a round of golf. Overview: The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy . Responsibilities: Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes . Qualifications: College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management .

City, State:Las Vegas, Nevada The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional guest service. Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures. Check registration (folio) cards for completeness, accuracy, and legibility. Maintain accurate cash sheet. Responsible for cash drawer balancing. Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting. Know emergency procedures and how to respond. Never say a guest's room number out loud. Be knowledgeable of hotel promotions. Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms. Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is. Complete daily reports, audits correspondences etc. as required by your shift. Keep lobby and office area clean at all times, Set wake-up calls as dictated by your shift. Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day. Take and confirm credit cards for validity and acceptability. Lock and secure area if leaving the front desk, even if it is for a moment! Create incident reports for guest injuries / issues when required. Answer all calls within three (3) rings. All calls are to be answered in a “scripted” manner. Take and record reservations with accuracy. Confirm as requested. Resolve guest complaints. Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. Maintains high standards of personal appearance and grooming, which include compliance with the dress code. Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position. DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. Associate demonstrates a high QUALITY of work: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Provides the best possible service to clients and customers. Associate demonstrates acceptable PRODUCTIVITY standards Meets or exceeds productivity standards. Produces adequate volume of work efficiently in a specific time. Associate demonstrates excellent CUSTOMER SERVICE SKILLS Responds to requests for service and assistance. Demonstrates the desire and ability to provide high quality service to both internal and external customers. Solicits customer feedback to improve service. Associate demonstrates INITIATIVE Asks for and offers help when needed. Includes appropriate people in decision-making. Associate demonstrates ACCOUNTABILITY for their job performance Takes responsibility for own actions. Performs work with little or no supervision; works independently. Can be relied upon regarding task completion and follow up. EDUCATION AND EXPERIENCE REQUIREMENTS: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to speak English fluently. Ability to interpret and perform basic computer and POS system functions. WORK ENVIRONMENT: The work environment normally entails the following: • Indoor work environment • May be exposed to and use of cleaning chemicals throughout the shift • Minimal to moderate noise levels consistent with hotel environment Top of Form PHYSICAL DEMANDS: During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. The physical activity normally entails the following attributes. Position is expected to: • Stand more than 2/3 of the time • Walk less than 1/3 of the time • Sit less than 1/3 of the time • Lift up to 15 lbs • Push / pull up to 10 pounds Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates. Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events. Sell rooms utilizing excellent customer service skills and yield management. Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner. Complete all registration forms and computer input. Retrieve and distribute room keys. Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures. Communicate with Executive Hosts regarding hotel stays. Utilize computer to run necessary reports. Balance all transactions at the end of shift (audit out). Operate manual procedures in the event of computer failure. Other duties as assigned by management. Qualifications High school diploma or equivalent, and minimum 6 months front desk experience. Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus. Ability to communicate with guests and staff in English. Knowledge of hotel key system. Must be able to work flexible shifts. Able to stand for long periods of time. Detail oriented and able to multitask. Ability to add, subtract, and audit accounts. Money handling experience and ability to operate electronic draft system. Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems. Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations. Additional Information All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Summary of Essential Job Functions Approach each guest interaction with the mindset of exceeding guest expectations. Embrace the hotel culture personifying it in daily interactions with guests and co-workers alike. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as restaurant, pool hours, and local attractions. Complete the registration process by inputting and retrieving information from a computer system, and confirming pertinent information including number of guests, all adult guest names, address, phone number, email address and room rate. Help create an energized environment as a participating member of the Front Desk team. Embrace the hotel culture, striving to exceed guest expectations at every opportunity. Promote the guest loyalty program providing recognition and benefits to all present members. Describe member benefits to non-members with the goal of enrollment. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide room keys and hotel information to guests. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record forms of payment. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear communication. Input messages and guest requests into the computer. Retrieve messages and communicate the content to the guest as appropriate. Issue luggage claims and store/retrieve luggage as requested. Issue mail, small packages and facsimiles for customers as requested. Close guest accounts at time of check-out and ascertain satisfaction. In the event of dissatisfaction, negotiate service recovery. Resolve guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as insufficient heating or air conditioning, cleanliness, and service, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Do your part to assure the cleanliness and conditions of the lobby by straightening up after guests. Responsible for communicating larger issues to Housekeeping and Engineering for immediate attention. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Abilities Required Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout the front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. Must be able to stand and exert well-paced ability for up to 4-hours in length at a time. Ability to spend extended lengths of time viewing a computer screen. Must be able to lift up to 15-lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. .

Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking for a Part Time Guest Service Representative to provide excellent customer service to all hotel guests. PAY: $16.50 ESSENTIAL DUTIES & RESPONSIBILITIES Assigns guest rooms, checks guests in and out in accordance with current policies and procedures. Manages cash flow in assigned bank and performs account postings with accuracy. Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the front desk's daily operations. Processes guest accounts upon check-out in an efficient and accurate manner. Provides excellent guest service and handles all special requests and complaints not requiring a supervisor or manger until guest is completely satisfied. Operates the PBX switchboard on assigned shift. Utilized property radio system to contact various departments and staff. Responsible for in depth product knowledge, anticipating & delivering on guest’s needs, and closing reservations sales. Handle multiple inbound phone calls from guests seeking hotel room or group reservations. Accurately input guest information into Resort computer system. Perform other duties assigned. EDUCATION AND EXPERIENCE High school diploma or GED required. Good communication skills, ability to perform in a fast paced environment. Preferred hospitality experience or minimum 6 months customer service experience. Must be flexible with available shifts.

Job Details Las Vegas - LAS VEGAS, NV Full Time Human ResourcesJob Posting Date(s) 01/02/2025Description Konami Gaming is looking for a Temporary Front Desk Receptionist to join our team! This position will be starting a job as a temporary employee with the potential to transition into a permanent, full-time position within the company, The Front Desk Receptionist is responsible for greeting all Konami guests and presenting a positive first impression on behalf of the company. Primary duties include but are not limited to managing and maintaining the central phone system, ensuring all business-related calls are handled properly and transferred accordingly, and overseeing the distribution of office mail and packages ensuring the delivery to appropriate staff members. What you'll be doing: Responsible for transferring, screening, and forwarding all calls timely and efficiently, providing information, taking messages. Greets customers, vendors and employees entering the Konami office location in a friendly and welcoming manner; determines nature and purpose of visit and directs, escorts, or arranges for staff escort to their specific destination. Logs and tracks all incoming visitors and applicants (including vendors and cleaning crews). Monitors visitor access and issues badges when required. Transmits information to internal and external customers using computer, mail, or facsimile. Collects, sorts, distributes, and prepares mail, messages, packages, or courier deliveries for all Konami offices. Responsible for updating contact lists to ensure efficient front office operations. Responsible for setting up vendors as instructed by HR Management. Responsible for event planning and logistics as instructed HR Management including new hire orientation, leadership training and employee meetings. Responsible for preparing and distributing employee communications including HR Bulletin, and organizational charts. Assists the HR department in updating various HR systems and databases to support new hires onboarding and training, such as updating the LMS (learning management system). Responsible for supporting the community involvement initiatives and wellness activities as instructed by HR management. Compiles and prepares reports and documentation related to HR needs using PowerPoint, Word, and Excel or other software as required. Assists with filing documents as needed. Provides back-up administrative support to the HR department in all functional areas. Reports any discrepancies, changes, recommendations, and/or problems for resolution to management. Performs other related duties as assigned. About Konami Gaming, Inc.: For Players. For Operators. For Each Other. Konami Gaming, Inc. entered the US gaming market in the 2000s and we have spent the last two decades moving the industry forward with breakthrough games, head turning cabinets, and a casino management system that brings it all together. Over that time, we have garnered our share of awards and established a corporate culture of success and innovation. A world leader in systems and game development, Konami can offer you the best of both worlds - stability within a dynamic, creative environment. We are excited to announce that Konami Gaming Inc. is growing and expanding into new product lines, including premium and standard games, and new market segments. As we enter a new growth period for the Company, we are expanding our reach to attract top talent in game studio operations, technology and product development. Qualifications What we'll want you to have: High School Diploma or GED. Associate Degree preferred. 1+ years of related administrative experience in a professional office environment required. Ability to communicate professionally and efficiently, both verbally and written with all levels of the business. Must be computer literate with intermediate knowledge of Microsoft Office, including Word, Excel, Access, and PowerPoint. Must be able to obtain and maintain Gaming licensure(s). Work Environment: Full-time / 40+ hours per week. Must be able to work at assigned location during business hours from 8:00am- 5:00pm Monday through Friday, overtime as needed. Must be flexible to work overtime, including nights, weekends, and holidays as required. Must be comfortable working in a front office reception desk for long hours with the ability to remain seated at computer terminal for extended periods of time. Must be able to handle multiple incoming calls, guests and data entry. Extreme repetitive motion using keyboard, mouse, and telephone. Must be able to work at assigned location during business hours from 8:00am- 5:00pm Monday through Friday, overtime as needed. Must be able to enable direct communications and interactions with team members, management, and others as necessary, unless traveling for a business-related purpose. Ability to work effectively and efficiently in a high-stress, fast-paced, and high-pressure environment while maintaining high standards of accuracy, paying attention to detail, and meeting assigned deadlines. Demonstrates high integrity, trust, and strict confidentiality. Ability to maintain excellent communication and a positive, respectful, and professional attitude and relationship with clients, employees, peers, co-workers, all levels of management, and all outside organizations conducting business or otherwise interacting with the company. Ability to always act autonomously while adhering to overall department and company policies and procedures. Konami Gaming is an Equal Opportunity Employer committed to diversity in the workplace. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, marital status, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please call ************ and let us know the nature of your request and your contact information.

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events. Sell rooms utilizing excellent customer service skills and yield management. Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner. Complete all registration forms and computer input. Retrieve and distribute room keys. Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures. Communicate with Executive Hosts regarding hotel stays. Utilize computer to run necessary reports. Balance all transactions at the end of shift (audit out). Operate manual procedures in the event of computer failure. Other duties as assigned by management. Qualifications High school diploma or equivalent, and minimum 6 months front desk experience. Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus. Ability to communicate with guests and staff in English. Knowledge of hotel key system. Must be able to work flexible shifts. Able to stand for long periods of time. Detail oriented and able to multitask. Ability to add, subtract, and audit accounts. Money handling experience and ability to operate electronic draft system. Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems. Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations. Additional Information All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

WHAT YOU'LL DO The Front Desk Clerk will be responsible for setting the tone of arrival and departure for guests in a fast-paced environment by processing check-in and check-out transactions at the hotel. The transactions could take place in-person, on the phone, or at kiosk stations and Front Desk Clerks will be proficient in all options. Front Desk Clerks will also serve as a point of reference for all guest questions, services the hotel provides, challenge resolution, and proactively making recommendations to enhance the guest stay while demonstrating an upbeat and positive attitude. ROLE EXPECTATIONS Responsibilities include, but are not limited to, the following: Welcoming guests and providing unmatched guest service using the property guest service standards. Performing quick, efficient, accurate, and friendly check-in, check-out, and other front desk transactions. Using Property Management Systems to register hotel guests while ensuring that all guest information is validated with the highest level of accuracy. Effectively quoting rates for same day reservations and demonstrating the ability to build them in the Property Management System. Extensive collaboration with all departments within the hotel, ensuring that all needs for our guests can be completed or routed appropriately. Being comfortable handling cash, processing payment cards, maintaining a daily bank, and balancing transactions. Demonstrating the ability to naturally diffuse guest challenges and troubleshoot for resolution, resulting in overall guest satisfaction. Managing hotel room inventory while maximizing revenue generation through upsells. Assisting with maintaining the Contact Center management system and Property Management system with regards to Casino Marketing promotions, transient guest offers and reservations, and group reservations. Maintaining confidentiality of department affairs. Performing all duties deemed necessary for the success of the department. REQUIREMENTS Minimum one year of customer service experience required. Excellent organizational skills with the ability to multi-task and perform under pressure. Technical proficiency with Microsoft Office Suite, Property Management Systems - Opera preferred. Ability to effectively communicate in one-on-one, small group, and large group settings. Excellent verbal communication skills with a consistent pleasant tone and positive sentiment. Ability to respond to inquiries or complaints from team members at all levels, guests, regulatory agencies, or members of the business community. Ability to work any shift - day, afternoon, swing, or graveyard. Ability to stand and walk for an extended period, an average 8-hour shift. At least 21 years of age. PREFERRED Hotel industry experience Bilingual CERTIFICATIONS, LICENSES, REGISTRATIONS Must be able to qualify for licenses and permits required by federal, state and local regulations. PAY RANGE The pay range for this position is $18.28/hour. Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Job Title: Hotel Front Desk Agent Division: Hotel Front Desk Reports To: Hotel Front Desk Manager/Manager on duty FLSA Status: Non-Exempt Summary: Responsible for checking hoel guest in and checking out guest, collecting payment from 3rd party companies and guest, answering questions about the hotel via phone, email or face to face, and handles cash properly. Duties and Responsibilities include the following. Other duties may be assigned. Answers questions about the hotel via phone call, email or face to face.* Collects, balances and closes out all 3rd party reservations, example, Expedia, agoda, booking, and groupon.* Properly takes notes on issues that have occurred during your shift, example, feedback or complaints from guest.* Demonstrates basic to intermediate computer skills.* Demonstrates Basic to intermediate customer service skills with the ability to work well with others or by themselves and the ability to work with all forms of guest from different back grounds.* Multitasks job duties during your shift.* Works well under pressure and a fast-paced environment.* Communicates well with guests on the reservations they booked, the payments collected at the front desk and the hotel rules and policies.* Checks luggage and calls taxi cabs for guest.

It is the primary responsibility of the Front Desk Agent to provide an unsurpassed level of guest service while displaying an upbeat and positive demeanor. Register guests, settle guest accounts, answer phones, and attend to guest inquiries. All duties are to be performed in accordance with departmental and Downtown Grand policies, procedures, and practices. POSITION RESPONSIBILITIES/DUTIES: * Display an engaging personality that attracts guests with an always present smile, clear voice, and willingness to initiate conversation without prompting. * Provide a warm and sincere greeting and farewell while recognizing guests appropriately and by name whenever available. * Provide information about and encourage Downtown Grand Player Club sign ups. * Interact and communicate with hotel guests and exemplify the best possible service in a courteous and hospitable manner, having knowledge of the hotel, hotel staff and services including hours of operation, and guestrooms including location, views, amenities, knowledge of the surrounding area. * Take ownership of situations or tasks by fully understanding the issue, asking for help when needed, communicating progress, and delivering results effectively and efficiently. * Register and settle guest accounts efficiently while adhering to all service standards. * Complete required paperwork and task lists for various front desk transactions and input information into all computer systems accurately. * Process all cash transactions by accepting money or credit card and apply correctly following all policies and procedures. * Resolve customer concerns and issues to ensure guest satisfaction while operating within established guidelines. * Keeps management informed of the activities and status of the operation with emphasis on uncommon or possible issues. * Other duties as assigned. MINIMUM REQUIREMENTS: * High School Diploma or equivalent. * One (1) year previous front desk experience preferred. * One (1) year guest service experience with ability to provide courteous friendly and efficient service to all guests. * Must possess excellent communication skills with the ability to communicate both orally and written with all levels of individuals. * Must be able to get along well with co-workers and work well as a team. * Must adhere to image guidelines. * Previous experience at a large resort. * Must be able to comprehend all information and documentation. * Must be able to obtain a Nevada Gaming License. * Work varied shifts, including weekends and holidays. PHYSICAL DEMANDS AND WORK ENVIRONMENT: * Prolonged periods of standing. * Must be able to lift up to 50 pounds at times. * Ability to work in an environment that is subject to varying levels of noise, crowds, and smoke. * Follow all safety procedures as established by the company. * Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork. * Ability to effectively and efficiently move around work area. * This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. Downtown Grand is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act. Downtown Grand will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current team members to discuss potential accommodations with the employer.

pstrong Hampton Inn and Home2 Las Vegas Convention Center/strong is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply./p /p pFront desk agents assist with all aspects of guest services and present a positive impression of our hotel. They make room reservations, provide information and services to guests and receive payment for services./p pEssential Functions:/p ul li Check guests in and out of the hotel according to hotel and/or brand standards./li li Inform guests about the hotel's facilities, policies and procedures. Provide tourist information to guests./li li Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests./li li Take, modify and cancel guestroom reservations./li li Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests./li li Perform cashier duties, cash traveler's' checks. Post phone charges and other miscellaneous charges to guest accounts./li li Notify housekeeping and maintenance of any reported problems with guestrooms or grounds./li li Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures./li li Maintain cleanliness of the Front Office area./li /ul pAdditional Responsibilities:/p ul li The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work./li li Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook./li /ul pSkills and Abilities:/p ul li Good communication and interpersonal skills./li li Ability to stand for extended periods of time./li li Ability to work in a fast-paced environment./li li Ability to maintain control and composure in difficult situations and exhibit good judgment./li /ul p /p pstrong Benefits and Perks/strong/p pDonohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance*, leaves of absence, retirement plans, paid time off, and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work./p p*minimum 32 hours/week to qualify/p

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there! Job Description Register and check out guests in a friendly and professional manner utilizing computer/calculator while standing at the front desk. Maintain guest accounts to insure current/correctness at all times. Role and Responsibilities: (Includes but is not limited to the following) Register guests by input of information into computer and to assign them rooms to use during their stay. Settle and check out guest accounts by inputting method of payments into computer to show how guests paid and release the room(s). Post and balance room charges to guest accounts in order to keep these accounts current and correct at all times. Answer phone calls from guests and provide assistance to the guests who has questions or problems with their room or account. Qualifications Performance Requirements: (Knowledge, skills and abilities) * Ability to listen effectively, read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions, to provide clear direction/guidance and to communicate with other employees, management and guests. * Social skills as demonstrated by the ability to listen and respond to employee, management or guest inquiries/concerns using a positive, clear speaking voice, answering questions and /or offering assistance, giving accurate information regarding plans, policy or procedures within guidelines. * Ability to access and input information using a moderately complex computer system. * Basic mathematical skills necessary to verify/balance reports and perform simple calculations. * Cashiering skills necessary to receive/make change, record/verify charges and secure/balance a money bank. * Ability to organize/prioritize work, meet deadlines, work with multiple interruptions and adapt instructions/directions from one assignment to another. * Ability to maintain attendance in conformance with standards. * Ability to maintain a neat, clean and well-groomed appearance. Typical physical / mental demands Ability to grasp, bend, lift and/or carry or otherwise move goods weighing a maximum of 25 lbs. on an intermittent basis and sufficient dexterity of hand in order to use office equipment including: computer keyboard, calculator, key machine, general office equipment and multi-line telephone. Typical Working Condition: Ability to stand, move and work throughout office area and/or sit at desk work station for the duration of the shift. May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public. Experience Requirements Any combination of education, training, or experience that provides the required knowledge, skills, and abilities. Education Requirements Any combination of education, training, or experience that provides the required knowledge, skills, and abilities. Additional Information

Ensure the guest experience is seamless during the arrival and departure process and throughout the stay. Acquaints each guest with room and features. ESSENTIAL FUNCTIONS: Completes VIP registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Ensures guest knows location of room and arranges for associate to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest. Work with Leader to ensure rooms and services are correctly accounted for within guest statement. Properly accounts for complimentary services provided by the resort, for the guest. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Converts foreign currency at current posted rates. Greets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understand requests, responds with appropriate action and provides accurate information such on outlet hours, special VIP programs, events, etc. Receives special requests from guests, and forwards requests to appropriate associates for decisions and actions. Establish food safety/sanitation standards in compliance with federal and state regulations. Promptly answers the telephone and web inquiries. Inputs messages into the computer and tells other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items as requested. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy resort activity. Plans and implements detailed steps by using experienced judgment and discretion. QUALIFICATION STANDARDS: EDUCATION High school graduate or equivalent required. Four year college degree preferred. EXPERIENCE One to two years of prior guest service experience are preferred. Prior hospitality experience is also preferred. Ability to speak multiple languages is desirable. Must be able to work varied shifts, to include weekends and holidays. OTHER Must be at least 21 years of age. "Trump Hotel Las Vegas participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee's Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.”

Job Details Holiday Inn Express - Henderson, NV Full Time $17.00 - $17.00 Hourly GraveyardDescription As a Front Desk Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us. It is the primary responsibility of the Front Desk Clerk to sell assign rooms, register guests, determine credit render bills, receive cash and credit payment and provide guest service. All duties are to be performed in accordance with departmental and property policies, practices and procedures. Welcome guests to the property and providing memorable service, anticipating guest needs and responding to and resolving any guest complaints. Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs. Enhance guest experience through offering upgraded accommodations where available in accordance with promotions. Partner with Housekeeping and other related departments to meet guest expectations and special requests. Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish. Checks front desk records for accuracy daily, summarizes and complies information for hotel's financial records. Tracks room revenue, occupancy percentages, and other front desk operating statistics. Prepares a summary of cash, check, and credit card activities, reflecting the financial performance for the day. Post room charges and taxes to guest accounts including transactions not posted during the day by front desk clerks. Perform all other job-related duties as requested. Qualifications Required: Minimum age of 21 years. Able to effectively communicate in English, in both written and verbal forms. Perception and awareness of individual needs and the ability to handle all situations calmly and professionally. Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine. Excellent organizational skills to function effectively under time constraints and within established deadlines, with attention to detail. Effective listening abilities with strong judgment skills. Knowledge of accommodations room capacities and amenities. Maintain a professional, neat and well-groomed appearance adhering to company standards. Preferred: Must have 1 year of experience as a Front Desk Clerk Experience with Opera Software Experience in handling cash, credit card. Experience in sales.

Job Details Silverton Casino LLC - Las Vegas, NV On CallDescription General Summary of Job Duties: The Silverton Casino Hotel Front Desk Agent is responsible for welcoming our guests and providing a pleasant experience in a professional, and efficient manner throughout their stay. Duties include providing excellent service to all hotel guests by checking guests in and out of the hotel, answering guest questions, booking guest reservations, and resolving guest concerns in a positive manner. Responsibilities will also include providing service for the gift shop and for selling sundries at the front desk. Principle Responsibilities and Duties: Maintains a high quality of guest service according to Be Amazing service Standards. Responsible for checking in and out of guests. Handles all incoming reservation calls with efficiency and professionalism. Anticipating and addressing guests' needs and resolving their problems and complaints within limits of authority. Must be able to book guest reservation assist with cancellations, and answer questions on hotel rates, facilities, services, and special promotions. Coordinating with other departments to help ensure guests enjoy their stay. Displays an image of friendliness and accessibility to our guests. Such other job-related duties might be assigned by instruction from management. Always maintain a positive attitude. Always ready to help our guests and our team members. Other duties as assigned. General Job Responsibilities and Duties: Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future. Adhere to all appearance and uniform standards. Maintain an open line of communication with Managers. Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors. Ability to accept performance feedback in a professional manner. Regular attendance to all scheduled shifts is considered an essential function of the job. Arriving on time for all scheduled shifts is considered an essential function of the job. Qualifications To perform the job successfully, an individual should demonstrate the following Silverton Values : Excellence: Be Amazing. Collaboration: Celebrate Diverse ideas, thought and talents. Core: Be KIND to yourself and each other. Character: Always do the right thing and treat everyone with dignity and respect. Fun: Our guests are here to have FUN, so we should have FUN, too! Skills, Education & Other Requirements: 6 months Hotel Experience. Required Work Cards: Identification that establishes identity. Identification that establishes the right to work in the United States. Health Card. Nevada Gaming Registration TAM Card Machinery, Work Equipment, Programs, Software, Hardware Used: Knowledge of Front desk Operations, and Guest Services, Gift Shop, Room Reservations, PBX and Players Club. Basic math and spelling skills Ability to demonstrate good organizational skills. This position requires sufficient experience, education, and job knowledge to meet current business needs. HIS/AS400, Windows 95, 98, 2000, Microsoft Office 97 and 2000, Excel, Micros, Super Playmate HOTSOS

Description 🌟 Join the Fastest Growing Dental Group in Nevada - Absolute Dental! 🦷✨ Tired of the same old corporate dentistry grind? Ready to elevate your career with a company that's growing faster than a dentist can say "floss"? Absolute Dental, Nevada's largest network of general and specialty dental practices, is expanding rapidly with over 45 practices statewide. We're on the lookout for energetic professionals to join our team in Northern Nevada-whether you're a Front Desk Receptionist or a Treatment Coordinator! 🏢 Administrative Opportunities: 🦷Front Desk Receptionist Role As the first-person patients meet, you're the face (and voice!) of the office. You'll manage the flow of the office by answering phones, scheduling appointments, and checking patients in and out, ensuring everything runs smoothly. Plus, you'll keep the office upbeat, friendly, and organized! 🦷 Treatment Coordinator Role Have a knack for treatment planning and insurance coordination? Then we have the role for you! As a Treatment Coordinator, you'll guide patients through their care journey, help them understand their treatment options, and handle insurance verification-all while making sure they feel cared for every step of the way. ✅ Qualifications for Treatment Coordinators: ✔️ At least 1 year of dental experience. ✔️ Knowledge of dental insurance benefits. ✔️ Strong communication skills (🎉 Bonus if bilingual!). ✔️ Dentrix experience is preferred. What You'll Do: 💼 Front Desk Receptionist Duties: 📞 Answer patient calls, schedule appointments, and check patients in/out. 🗂️ Manage office workflows to ensure a smooth day. 📑 Assist with insurance verification and billing inquiries. 😊 Create a welcoming environment where everyone feels at ease. 🏥 Treatment Coordinator Duties: 📝 Work with the team to develop personalized treatment plans for patients. 🗣️ Educate patients about their treatment options and insurance coverage. 📲 Follow up to ensure patients understand their care plans and next steps. What We're Looking For: ✨ Customer service professionals who shine when creating a welcoming atmosphere for patients. 📋 Organized multitasker who can juggle multiple tasks with ease in a fast-paced environment. 🤝 Team players who bring positive energy and excellent communication skills to the table. 💡 Experience with insurance verification and treatment planning (required for Treatment Coordinators, not for Front Desk Receptionists). 🚀 Growth Potential: Both positions come with career advancement opportunities and ongoing training. Whether you're starting as a Front Desk Receptionist or a Treatment Coordinator, you'll gain invaluable experience in patient care coordination, insurance processes, and treatment planning. You'll have everything you need for long-term success in the dental field. Why Join Absolute Dental? 🌟 It's more than just a job-it's a career path with training and advancement opportunities to help you grow.💻 Work with the latest technology and enjoy continuous learning. 💰 Competitive salary & benefits: base pay, bonuses, medical, dental & vision insurance, 401(k), paid time off, and more! 🎗️ We give back! Over the past three years, we've donated $250,000+ to various organizations. 👩 💼 A women-led, inclusive workplace where diversity is celebrated. ✨ Starting at $15/hour DOE for FD and $18/hour plus bonus for TC. Ready to take your career to the next level? Apply today and join Absolute Dental, where your future is as bright as your smile! 😁✨ #TC2025

It is the primary responsibility of the Front Desk Agent to provide excellent customer service and create a safe and friendly environment for employees and guests by promoting goods and services, assigning rooms, registering guests, determining credit, rendering bills, receiving cash and credit payments, and providing excellent guest service. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. Top 5 Specific Job Functions: Responsible for the complete registration process including, but not limited to, check-in, check-out, and providing guest services as outlined in the PlayLV Handbook and department policies and procedures. Obtain payment from guests upon check in and check out for all accrued charges. Fill out all applicable forms for various transactions/procedures as well as shift reports as specified in the policies and procedures of the front desk. Responsible for stocking and restocking workstation. Responsible for directing guests, internal and external, to appropriate departments. Other Specific Job Functions: Must promote and represent PlayLV in a positive manner at all times, focusing on enhancing all guest experiences, utilizing professional language appropriate for the workplace. Responsible for assisting/resolving complaints, providing information and coordinating activities within the Front Office Operation. Must have a working knowledge and understanding of casino programs and offers and must understand the process regarding casino gaming criteria and it's implication towards room assignments and billing. Consistently monitors room rack, room type availability, room change status, room status, room rates and occupancy. Perform various guest services (send, receive, and process fax transmissions, mail services, text messages; and answer and accommodate incoming phone calls, etc.) in a timely and professional manner. Must be able to retain and communicate information given by other departments, guests, and or fellow team members and relay to management. Must work well in stressful, high pressure situations and maintain composure and objectivity under pressure. Must be able to sufficiently multitask while servicing high volumes. Must be able to stand for extended period of time. Must maintain a positive upbeat attitude with all internal and external guests. Must maintain a positive, friendly demeanor when dealing with difficult guest. Other related duties as necessary This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. Requirements MINIMUM QUALIFICATIONS: Excellent interpersonal, customer service, communication skills. Ability to work inside and continuously maneuver around front desk area for periods of up to four hours at a time. Ability to respond calmly in busy situations. Must be able to lift up to 60 pounds. Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork. Must be able to tolerate areas containing secondary smoke. Bend, stoop, crouch, crawl, reach, kneel, twist and grip items. Stand and walk for long periods of time. Maneuver up and down stairs. Respond to visual and aural clues. Must be able to work in an environment with a high noise level. Must be able to work at a fast pace and in stressful situations. Required: Must be able to communicate effectively in English, in both written and oral forms. High school diploma and or GED Ability to obtain and maintain Gaming License and Alcohol Awareness Card At least six months guest service experience At least six months experience handling multi-line phones Previous experience with LMS and PC software programs (MS Word, Excel) Professional appearance and demeanor Ability to work varied shifts, including weekends and holidays Ability to: perform job functions with attention to detail, speed, and accuracy prioritize and organize be a clear thinker, remaining calm and resolving problems using good judgment follow directions thoroughly multi task in various situations understand guest service needs work cohesively with co-workers as part of a team work with minimal supervision maintain confidentiality of guest information and pertinent hotel data Preferred: At least one year of Front Desk experience Previous experience working in a similar hotel setting CERTIFICATES, LICENSES, REGISTRATIONS: Union Referral WORK SCHEDULE/HOURS: Varies Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

We're looking for a positive and professional Night Owl/Hotel Overnight Audit agent to deliver an exceptional experience to every guest at our hotel. You'll welcome late arrival guests, distribute their keys and room assignments, and perform some overnight audit tasks. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Perform Overnight Audit Duties

Starting pay rate $16 /Hour - Use our Daily Pay benefit and get access to your pay as you need it. Situated just 2.5 miles from the world-famous Las Vegas Strip, the tropically landscaped Westgate Flamingo Bay Resort allows you the ideal opportunity to help create remarkable guest experiences in a fun and rewarding environment. As part of the Westgate Flamingo Bay Resort team, you will help provide guests a home away from home at our amazing resort that features complimentary scheduled shuttle service to the Las Vegas Strip and Westgate Las Vegas Resort & Casino. Job Description As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment. Your responsibilities encompass a range of duties, all executed with a strong commitment to delivering exceptional customer service: As a Front Desk Agent, you will: Greet guests warmly upon arrival, facilitating smooth check-in procedures Efficiently register guests, ensuring accurate information and assigning suitable rooms Issue room keys and provide necessary instructions to the guest Manage telephone communications by transmitting and receiving messages professionally Offer assistance with inquiries regarding hotel amenities, local attractions, and travel guidance Maintain up-to-date records of room availability and guest accounts for efficient management Handle billing procedures, including computing bills, collecting payments, and providing change Take reservations and confirm bookings promptly and accurately Record and post charges to guest ledgers, including room rates and additional services Facilitate reservations for dining, transportation, entertainment, and tours as requested by guests Conduct nightly bucket checks to ensure guest satisfaction and comfort Demonstrate active listening skills and provide effective solutions to guests' concerns and issues To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment. Qualifications Must be able to lift up to 15 lbs. Must be able to stand for long periods of time and work overnight. Excellent customer service skills. Strong written and verbal communication skills, with the ability to interact with team members and guests at all levels in an attentive and service-oriented manner. Required to pass a background check, drug test, and provide proof of eligibility to work in the United States. Additional Information Why Westgate? Comprehensive health benefits - medical, dental and vision Paid Time Off (PTO) - vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.