Front Desk Clerk Jobs in Troy, IL

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Front Desk Clerk
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Front Desk Representative
  • Data Entry

    Mindlance 4.6company rating

    Front Desk Clerk Job 21 miles from Troy

    Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************* Its a simple route driver job and company will be providing the car. Job Description General office tasks such as filing, Data Entry, Running errands and installing computers. Comfortable using computers. Good attention to detail. Additional Information All your information will be kept confidential according to EEO guidelines.
    $29k-35k yearly est. 60d+ ago
  • Front Desk Agent

    Casino Queen Inc. 4.0company rating

    Front Desk Clerk Job 16 miles from Troy

    The Front Desk Clerk is responsible for effectively managing incoming calls and transferring calls to appropriate departments when needed. This position will serve as liaison between the guests and every department at DraftKings at Casino Queen. When needed the Front Desk Clerk will assist the front desk with guest check-in and check-out, auditing and posting of daily transactions, reconciling accounts, and respond to all guest requests. Your duties include but are not limited to, effectively communicate with team members regarding operational tasks/events, answering phones in a courteous and timely manner, create and update reservations for Hotel and RV Park, review guest payments, deliver exceptional customer service to our internal and external guests, etc. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Participate regularly in departmental and company meetings Greet guests immediately with a friendly and sincere welcome. Answer phones within 3 rings while following the company phone script. Accurately take messages for guest and initiate actions as needed. Accurately check guests in and out of the hotel and RV park by following company procedure standards. Ensure proper ID and a form of payment is obtained during guest check in. Select a room in accordance with hotel availability and guests' request. Create and update guest reservations upon request based on hotel and RV park availability. Ensure to complete daily reports, audit and checklists in a timely manner. Conduct wake up calls and schedule as needed Send and receive faxes. Complete a daily bucket check. Assist with guest service calls, requests, and complaints by directing them to Hotel leadership or other departments as needed. Must be friendly and courteous at all times Able to satisfactorily complete assignable work tasks requested by the departmental leaders Must proactively prioritize needs and effectively manage resources Immediately report any safety hazards, problems, or maintenance issues to the appropriate party Ensure customer service standards are met and retained Be able to complete group check-ins and billing in a timely manner. Other duties as assigned QUALIFICATIONS 1 years of Hotel Front Desk experience, required High School Diploma/GED, required Must be able to work Weekends and Holidays Able to effectively communicate in English via verbal and written Must be able to obtain and maintain an Illinois Gaming License APPEARANCE AND GROOMING All DraftKings at Casino Queen team members are required to comply with all appearance and grooming standards outlined in the DraftKings at Casino Queen General Rules, Procedures and Policy Handbook and the DKCQ Look Book. WORKING ENVIRONMENT & PHYSICAL EFFORTS The hospitality industry is a 24 Hour 365-day operation. This position will primarily be indoor under controlled temperatures. Occasional exposure to outdoor climates Occasional: standing, walking, and lifting up to 25 pounds Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands Speech and Vision abilities are required
    $29k-35k yearly est. 60d+ ago
  • Front Desk Clerk

    Home 2 Suites

    Front Desk Clerk Job 21 miles from Troy

    OPEN INTERVIEWS EVERY WEDNESDAY 2pm - 6pm Just walk in! Home2 / Tru - brand new hotel1221 Locust Street, Downtown STL Benefits include: Great starting rate and flexible scheduling Vision / Dental / Medical Insurance Up to 15 PTO Days (Paid Time Off) in the first year (PTO for part-time) Full-time and Part-time positions Hotel Discounts The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Education & Experience: • College course work in related field helpful. • Experience in a hotel or a related field preferred. • High School Diploma or equivalent required. Computer experience preferred Physical Requirements: • Flexible and long hours sometimes required. • Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. • Ability to stand during entire shift. Mental Requirements: • Must be able to convey information and ideas clearly. • Must be able to evaluate and select among alternative courses of action quickly and accurately. • Must be able to work well in stressful, high pressure situations. • Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary. • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. • Must be able to work and understand financial information and data, and basic arithmetic functions. • Must maintain composure and objectivity while under pressure. Essential: • Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner. • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. • Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel. • Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations. • Always maintain a warm and friendly demeanor. • Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. • Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel. • Greet and welcome all guests approaching the Front Desk in accordance with Everwood Hospitality Service standards. • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). • Answer guest inquires about hotel services, facilities, and hours of operation in a timely manner. • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. • Review Front Office log and Trace File daily. • Answer inquires from guests regarding restaurants, transportation, entertainment, etc. • Follow all cash handling and credit policies. • Be aware of all rates, packages and special promotions as listed in the Red Book. • Be familiar with all in-house groups. • Be aware of closed out and restricted dates. • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. • Be familiar with hospitality terminology. • Have knowledge of emergency procedures and assist as needed. • Handle check-ins and checkouts in a friendly, efficient, and courteous manner. • Always use proper two-way radio etiquette when communication with other employees. • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. • Be able to complete a bucket check, room rate verification report, and housekeeping report. • Balance and prepare individual paperwork for closing of shift according to hotel standards. • Maintain and market promotions and guest programs. Marginal: • Maintain a clean work area. • Assist guests with safe deposit boxes. • Attend meetings/training as required by management. • Perform other duties as required by management. View all jobs at this company
    $21k-26k yearly est. 60d+ ago
  • Front Desk Agent

    Davidson Hospitality Group 4.2company rating

    Front Desk Clerk Job 21 miles from Troy

    Property Description Join the dynamic team at The Westin St. Louis, located in the heart of downtown, where luxury meets unbeatable convenience! We are looking for passionate, high-energy individuals to help us deliver exceptional service at our upscale property. With spacious, modern accommodations, a state-of-the-art fitness center, and prime access to St. Louis's top attractions, including Busch Stadium, The Westin St. Louis offers an exciting work environment where your talents can shine. As part of our team, you'll have the opportunity to create unforgettable guest experiences while growing your hospitality career in a vibrant, fast-paced setting. If you thrive in a culture of teamwork, excellence, and innovation, The Westin St. Louis is the place for you. Apply now to join our family and elevate your career at one of the city's premier hotels! Overview $16.00/hour Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact. Responsibilities: Greet and welcome guests with a warm and friendly attitude, creating a positive first impression. Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail. Provide information about hotel facilities, services, and local attractions. Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner. Process guest payments and maintain accurate records. Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience. Maintain the cleanliness and organization of the front desk area. Assist in administrative tasks, such as answering phone calls and handling reservations. Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and embark on a fulfilling career journey with us! Qualifications High school diploma or equivalent Prior cash handling experience necessary Exceptional communication skills Very good computer skills Ability to work flexible hours including weekends and holidays Strong problem-solving skills Ability to multitask and work in a fast-paced environment Experience in customer service is preferred Knowledge of hotel or resort operations is a plus Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
    $16 hourly 12d ago
  • Front Desk Agent/Renaissance St. Louis Airport

    Stepstone Hospitality

    Front Desk Clerk Job 21 miles from Troy

    Full-time Description · Register and assign rooms to guests. · Issue room key and directions directly to guest. · Sort, and track incoming mail and messages. · Transmit and receive messages using all communication avenues. · Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. · Keep record of room availability and rate. · Compute bill, collect payment, and make change for guests. · Make, confirm, and cancel reservations via all communication avenues. · Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. · Make reservation, transportation, or entertainment reservations for guest. · Deposit guest valuables in hotel safe deposit box. · Ability to accurately use various office software. · Have a full working knowledge and expertise of each shift including night audit. Requirements . Customer Service Experience & computer skills are required · Minimum lifting of 20 pounds. · Pushing, bending, stooping, upward reaching, manual dexterity. · Hearing, writing, typing. · Minimum pulling of 20 pounds. · Other duties may be assigned. · Must have a comprehensive knowledge of all hotel departments and functions. · Must have good mathematical and computer skills. · High school education required. Relevant training and experience and additional education preferred. · CPR and first aid training preferred. · Additional language ability preferred. Benefits -401(k) matching -Medical, Dental, and Vision Insurance -Paid Time off after 90 days -Life insurance -Hotel discount program We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. EOE/M/F/V/D. Salary Description $15.50/hour
    $15.5 hourly 60d+ ago
  • CI STL Front Desk Agent Part Time

    Bridgeton Holdings Group

    Front Desk Clerk Job 21 miles from Troy

    Job Details Entry Comfort Inn StLouis Westport - St Louis, MO Part Time $15.00 - $15.00 Hourly None Hospitality - HotelDescription ABOUT THE ROLE Front Desk Agents represent the hotel throughout all stages of the guests stay. By working with all hotel personnel, they ensure every guest experiences the highest customer care. Their responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring a pleasant stay and smooth checkout. Essential Duties: Properly secure guest information. Able to learn safety, emergency, and accident prevention policies and procedures. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing. Understand and adhere to proper credit card and cash handling policies and procedures. Specific Requirements of this role: Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Coordinate room status updates with the housekeeping department and maintenance work with the engineering division. Report any unusual occurrences or requests to the manager or assistant manager. Manage and resolves all guest complaints in a professional and courteous manner. Assist guests on departure by verifying and posting all outstanding charges, settling credit cards, and making arrangements for luggage and transportation assistance, Perform other duties as assigned. Qualifications Qualifications High school diploma or equivalent. Previous hotel-related experience preferred. Working knowledge of Microsoft Word and Excel. Ability to work a flexible schedule, including weekends and holidays. The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.
    $15-15 hourly 60d+ ago
  • Front Desk Agent

    Coraltree Hospitality

    Front Desk Clerk Job 21 miles from Troy

    You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests at Magnolia Hotel St. Louis. Responsibilities Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency. Qualifications Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
    $24k-29k yearly est. 7d ago
  • Front Desk Attendant

    Vantage Credit Union

    Front Desk Clerk Job 46 miles from Troy

    Job Details Entry O'Fallon - O Fallon, MO Full Time High School $18.00 Hourly None Day BankingDescription JOB FUNCTIONS Proactively and successfully meet individual goals as well as contribute to individual, branch, and overall credit union goals. Maximize opportunities to gain and grow member wallet. Recommend and refer cross-sell opportunities as appropriate. Greet all people as they enter the facility and thank all people as they leave, projecting a positive, professional, and friendly attitude. Ensure the branch public areas are stocked with needed supplies and project our brand image. Assist members with account and loan inquiries. Organize service queues for individuals to receive timely assistance. Provide assistance as needed to keep branch activity flowing smoothly. Assist with performing cash advances, bond cashing, use of the coin machine, and issues with PTMs. Utilize the cash recycler to meet member needs. Assist with balancing the vault. Comply with credit union policies and government regulations by securely maintaining member information and records, coordinating efforts with audit, retail operations, compliance, credit resolutions, centralized lending, and quality assurance. Maintain confidentiality at all times. Performs other tasks as assigned. Qualifications KNOWLEDGE Possesses ability for independent thinking that allows for identification of problems and corresponding solutions. Develops and executes action plans where needed. Possesses a thorough knowledge of credit union operations, including loan and deposit products and departmental operations. Keeps current with industry trends and changes in regulations. Sensitive to the credit union philosophy, understands the difference between a credit union and a bank, and works with members based on their individual needs. SKILLS Time Management - Has the ability to process a large volume of work while maintaining member service standards. Possesses good ability to organize work, plan activities, prioritize tasks and meet deadlines/standards for work assigned. Must be flexible and have a strong ability to adapt to changing situations. Interpersonal Skills - Interacts professionally and positively with others, cultivating positive relationships that further the goals of the credit union and meet member needs. Uses tact and diplomacy in difficult situations, approaching conflicts from a positive angle and striving to find a win-win solution by using sound negotiating skills. Works well with other team members to achieve group cohesiveness and objectives. Accuracy - Performs tasks correctly and efficiently. Keeps teller drawer and vault within balance. Has strong attention to detail. Communication - Expresses self honestly, positively, and professionally in both oral and written communication. Speaks correctly and uses correct grammar and spelling in all communications. Dependability - Possesses strong sense of ownership and responsibility for branch's operations. Displays integrity and high moral responsibility. Technical - Displays a solid analytical ability, with the ability to be direct and ask discerning questions. Has a strong understanding of the various programs/software used in their position. EDUCATION AND EXPERIENCE Incumbent should possess at least one year of experience in a sales or service position. At least one year of experience in a financial institution is preferred. Some college education is desirable. Attendance of credit union industry seminars, workshops and conventions may be required. Ongoing professional development is expected. PHYSICAL REQUIREMENTS The position requires the following physical activities within varying environmental conditions: Occasionally remaining in a stationary position which may be standing or sitting for a prolonged period of time Occasional travel or moving from one office location to another or from one department to another at the headquarters building. Occasional lifting, moving, or adjusting objects up to 30 pounds. Constant communication with others through various channels including verbal, email, and chat of which the last two may require consistent use of a keyboard and mouse or another electronic device. Work will be in a commercially reasonable temperature-controlled environment. Occasional temporary exterior site review which could be in outdoor elements of wind, rain, or snow.
    $18 hourly 12d ago
  • Front Desk Agent Seven Gables Inn Clayton MO

    Restoration St. Louis Inc.

    Front Desk Clerk Job 25 miles from Troy

    Seven Gables Inn a Marriott Tribute hotel, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agents. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations Be friendly, thorough, accurate and efficient in performing Check-ins Be friendly, thorough, accurate and efficient in performing Check-outs (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner Assist guests with luggage upon their arrival to and departure from the hotel Use the guests' names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests' with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manger. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Have full understanding of franchise honors program Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department protection of guests' room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Reduced Room Rates throughout the portfolio 401(k) Employee assistance program Employee discount Life insurance
    $24k-29k yearly est. 4d ago
  • Student Worker- Admissions- Front Desk Representative

    Greenville University 3.8company rating

    Front Desk Clerk Job 28 miles from Troy

    The Admissions Office is seeking someone to greet prospective students and their families as they arrive at Joy House. This position would also direct phone call to the proper admissions representative. Requirements * A traditional undergraduate student * Clear and friendly communication skills in person and over the phone
    $39k-45k yearly est. 60d+ ago
  • Front Desk Clerk

    E.M.A. Hospitality

    Front Desk Clerk Job 45 miles from Troy

    We are currently seeking a friendly and customer-focused Front Desk Clerk to join our team at [Hotel Name] in [City, State]. The Front Desk Clerk will be responsible for providing exceptional guest service, handling check-ins and check-outs, and assisting guests with inquiries and requests. The ideal candidate will have strong communication skills, attention to detail, and a passion for hospitality. Key Responsibilities: Guest Check-In and Check-Out: - Greet guests upon arrival and ensure a smooth check-in process. - Verify guest information, process payments, and issue room keys. - Provide information about hotel services, facilities, and local attractions. - Handle check-outs efficiently, processing payments and issuing receipts. Customer Service: - Respond to guest inquiries and requests promptly and courteously. - Resolve guest complaints and issues in a timely and professional manner. - Anticipate guest needs and provide personalized service to enhance their experience. - Maintain a positive and welcoming atmosphere at the front desk. Reservation Management: - Assist guests with making reservations, modifications, and cancellations. - Update reservation system with accurate guest information and special requests. - Ensure room availability and assign rooms based on guest preferences and hotel policies. Administrative Tasks: - Maintain accurate records of guest accounts, including charges and payments. - Prepare daily reports and balance cash drawers at the end of each shift. - Assist with administrative duties, including answering phones and responding to emails. Safety and Security: - Monitor the lobby and front desk area to ensure the safety and security of guests and staff. - Follow emergency procedures and protocols in case of incidents or emergencies. - Report any safety hazards or security concerns to management immediately. Requirements Qualifications: - High school diploma or equivalent. - Previous experience in customer service or hospitality preferred. - Excellent communication and interpersonal skills. - Strong attention to detail and organizational abilities. - Ability to multitask and work in a fast-paced environment. - Proficiency in computer software, including MS Office and hotel management systems. - Willingness to work flexible hours, including evenings, weekends, and holidays. Benefits: - Competitive hourly wage. - Comprehensive training program. - Opportunities for advancement within the company. - Employee discounts on hotel stays and other amenities. - Flexible scheduling options. Salary Description 13.75
    $21k-26k yearly est. 5d ago
  • Front Desk

    Sitio de Experiencia de Candidatos

    Front Desk Clerk Job 31 miles from Troy

    Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
    $20k-26k yearly est. 8d ago
  • FRONT DESK ATTENDANT - THE COVE

    City of St. Peters, Mo 3.6company rating

    Front Desk Clerk Job 40 miles from Troy

    Join our team as a Front Desk Attendant at The Cove, the City of St. Peters' outdoor pool! In this role, you'll provide excellent customer service while ensuring smooth and efficient operations at the pool's admission desk. This seasonal, part-time role offers approximately 15 hours per week, with shifts scheduled between 9:00 AM and 7:00 PM. Availability on holidays, including Memorial Day weekend, Fourth of July weekend, and Labor Day weekend, is required. Depending on the schedule, you may work independently or alongside another attendant. Mandatory training will take place indoors at the Rec-Plex prior to the pool opening on Saturday, May 24th. Attendants must complete training to be eligible to work at The Cove. Key Responsibilities: * Greet guests, process admissions, and provide information about pool policies and procedures. * Work independently or with a fellow attendant, depending on the shift. * Maintain a clean and organized workspace, ensuring all supplies are stocked. * Assist customers with questions or concerns, directing them to the appropriate staff when necessary. * Perform general janitorial duties as needed to keep the area safe and sanitary. * Follow all City of St. Peters safety procedures and guidelines. Minimum Requirements: * Must be a US citizen or lawfully authorized alien worker. * Must be able to workdays, evenings, weekends and holidays as needed. Desired Qualifications: * First Aid and CPR/AED Certification. Why Join Us? Enjoy a summer job that lets you work outdoors in a covered area while providing great customer service. This position offers a mix of independent and team-based shifts, flexible scheduling within pool hours, and the opportunity to be part of a fun and welcoming environment. Apply Today! Don't miss this opportunity to be part of a great team this summer! All candidates for this position will be subject to a comprehensive background check and drug screening. Employment is contingent upon successful completion of these checks. The City is committed to maintaining a safe and drug-free work environment and requires all employees to adhere to these standards.
    $21k-27k yearly est. 18d ago
  • Front Desk Agent

    RRI West Management 3.9company rating

    Front Desk Clerk Job 27 miles from Troy

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $13.50! When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the employer of choice. Where you choose to work is just as important as the work you do! Health insurance (Employee contributions starting as low as $54 individual and $297 family (Semi Monthly)) Dental Vision Competitive Pay Employer Paid Life Insurance PTO 401K with Employer Match Career Growth Opportunities HomeTowne Studios has been a leader in providing quality extended hotel stays. The company manages hotels in 20 different states. Our HomeTowne properties were renovated in 2018 and we continue to improve the quality as well as the guest and employee experience. By enhancing our properties and training techniques, we have made our managed hotels a better place for our guests to stay and a better place for our employees to work. Specific Requirements: Welcome guests with friendly greeting and smile while performing all guest related services. Handle reservations request; check guests in/out; handle guest accounting and cashier functions. Make, change and monitor reservations; reviews and reports rate availability using front desk computer system; update and monitor room status; promote future sales Maintain confidentiality of guest information and pertinent hotel data. Communicate with the General Manager and other Front Desk Representatives, as needed, about problems, requests and/or concerns regarding guests and rooms. Work with housekeeping to communicate checkouts, stay-overs, sleepers, skip, rooms cleaned and rooms in need of maintenance. Performs all other duties as assigned. Experience: High school diploma preferred or equivalent experience 1 year in previous customer service position. Must have basic office skills (math, cash handling, computer skills, etc.) Basic English communication (verbal and written) skills required. INDFD
    $13.5 hourly 16d ago
  • ASSISTANT COURT CLERK / MUNICIPAL COURT

    St. Charles County, Mo 4.3company rating

    Front Desk Clerk Job 35 miles from Troy

    Apply Now JOB OVERVIEW: The purpose of this position is to provide customer service by responding to inquiries for information on court processes; and provide courtroom and clerical assistance. This position is not eligible for telecommute. RESPONSIBILITIES: * Answers telephones and greets walk- in visitors. Provides information and assistance concerning payments, warrants, tickets and court dates. * Updates new court dates for payment and appearance, issues warrants for non appearance, mails summons as required by law. * Enters tickets into computerized court data base. * Recalls warrants as Ordered by the Judge. * Applies bond payments. * Sorts and distributes incoming mail. * Enters court appointed class completions. * Maintains the court files. * Assists in preparing court dockets. * Attends municipal court sessions. * Accepts appearance, waiver of trial and plea of guilty. * Processes payments of fine and cost. * Fingerprints defendants upon Order of the Judge. * Performs additional duties as assigned. REQUIREMENTS: * Education * General/tech high school diploma or GED equivalent. * Job Experience * 1-2 years of experience required in a municipal division or associate traffic division.-Clerical work experience performing record keeping and customer service preferred. * Knowledge of basic office practices and record keeping required, with additional post high school training preferred. * Knowledge of JIS or Show Me Court case management system desired. * An equivalent combination of education and experience that provides equivalent knowledge, skill, and abilities may be considered. * Ability to communicate orally and in writing with judges, attorneys, paralegals, legal secretaries, local and state personnel, law enforcement personnel, and the general public. * Required to attend two court nights per month. (Advanced starting salary within the range may be considered based on exemplary qualifications.) * Requires successful completion of computerized clerical skills testing as follows: * Keyboarding/Typing = 30 WPM * Data Entry = 6000 KSPH * Microsoft Word = 50% * Basic Math = 85% * Customer Service = 75% * Please call Human Resources at ************ to schedule your testing appointment. TO APPLY: All applications must be submitted using the APPLY NOW link above. We do not accept faxed, e-mailed or print applications. This is a full-time position which includes a full range of benefits including Paid Time Off, Extended Medical Leave, Holidays, Employee Health, Dental, Life, Disability, Retirement, and Tuition Assistance programs. Applications will be accepted on a continuing basis until the position is filled or a sufficient number of qualified candidates have applied. St. Charles County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. St. Charles County is a drug and alcohol-free workplace. A pre-employment drug screen is required for all positions.
    $34k-41k yearly est. 31d ago
  • Front Desk Attendant KIRKWOOD

    Hair Saloon HS001

    Front Desk Clerk Job 31 miles from Troy

    div class="job-description-container" div id="app-interaction-badges" div class="badge" data-controller="tooltip" title="This company is highly committed to responding to you." i class="fa fa-comments-o"/i span Responsive recruiter/span /div /div div class="benefits" divstrong Benefits:/strong/div ul li Employee discounts/li li Flexible schedule/li li Training amp; development/li /ul /div div class="trix-content" div strong Benefits/Perks /strong /divul li Competitive Wages. /li li We are closed every Sunday and offer flexible work hours. /li li Paid vacations and holidays. /li li Medical, Dental, and Vision insurance, Term Life insurance, and additional life insurance are available. /li li Retirement Savings with Employer Match. /li li Ample opportunities for growth and advancement with continuing education. /li li Discounts on services and retail. /li li We promote a fun and engaging culture. /li /uldivbr//divdivstrong Qualifications /strong/divul li You're dependable and make sure you are present at work to help our guests and teams. /li li You're high-energy and service-oriented. /li li Must be at least 16 years old. /li li No experience is necessary, as we will train you./li li You're available for weekday afternoon/evening shifts and Saturdays./li /uldivbr//divdivstrong Job Summary /strong/divdiv The strong Front Desk Attendant/Saloon Coordinator /strongposition is the front line of service at Hair Saloon. You will give our guests the first and last impression and manage their experience from when they arrive until they leave. A Saloon Coordinator is NOT a receptionist. You're charged with delivering a first-class guest experience to men of all ages, delivering on our promise of unparalleled customer service. Successful Saloon Coordinators realize that the “little things” are not little things. You bring great attention to detail, appreciate loyalty, and take responsibility for building meaningful relationships with the guests and team members you meet each day. /divdivstrongbr/Responsibilities /strong/divul li Manage, provide, and deliver a first-class experience according to Hair Saloon standards. /li li Achieve and role model Hair Saloon's standard operating procedures. /li li Handle guest transactions using a computer-based POS system. /li li Managed guest traffic, including answering phone calls, booking appointments, and following check-in and check-out procedures. /li li Comfortable managing and following cash procedures. /li li Provide and maintain cleanliness standards by maintaining a clean front of the house. /li li Build lasting relationships with guests and staff members alike. /li /uldivstrongbr/Company Overview /strong/divdiv For over 25 years, Hair Saloon for Men has worked to provide an exceptional grooming experience for men and young men in the communities we serve. /divdiv br/Driven by our values of: /divul li Striving for personal excellence /li li Being a steward of good /li li Serving others first /li li Being passionate /li li Being humble /li li Being honest /li li Taking responsibility /li li Going the extra mile, we provide a solid foundation upon which to grow your career. /li /uldiv br/We're a team committed to creating loyal guests with a grooming experience tailored to helping men become better versions of themselves. Get rewarded for your extraordinary effort, talent, and exceptional customer service, and take your career to new heights as a member of the Hair Saloon team./div /div div class="job-compensation" Compensation: $13.75 - $14.50 per hour /div br/br/br/ div class="account_description" pFor over 25 years, Hair Saloon for Men has worked to provide an exceptional grooming experience for men and young men in the communities we serve. We are driven by our values:/p ol li Strive for personal excellence/li li Be a steward of good/li li Serve others first/li li Be passionate/li li Be humble/li li Be honest/li li Take responsibility/li li Go the extra mile/li /ol pWe provide a solid foundation upon which to grow your career. We're a team committed to creating loyal clients with a grooming experience tailored to helping men become better versions of themselves and therefore changing the communities in which they live and work and the families that they love./p pGet rewarded for your extraordinary effort, talent, and exceptional service, and take your career to new heights as a member of the Hair Saloon team./p /div br/ div class="disclaimer-v2" pem All associated locations are independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchisee. All inquiries about employment at this franchise should be made directly to the franchisee, and not to Hair Saloon Corporate./em/p /div /div
    $13.8-14.5 hourly 51d ago
  • Front Desk Agent

    Stepstone Hospitality

    Front Desk Clerk Job 21 miles from Troy

    div class="job-preview-details" div class="vertical-padding" div Full-time/div /div div class="job-listing-header"Description/div divp. Administration/ppbr//pp Register and assign rooms to guests./ppbr//pp2. Support/ppbr//pp Issue room key and escort instructions to Guest Service Agent or directly to guest./pp Sort, and track incoming mail and messages./pp Transmit and receive messages using all communication avenues./pp Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and/pptravel directions./pp Keep record of room availability and rate./pp Compute bill, collect payment, and make change for guests./pp Make, confirm, and cancel reservations via all communication avenues./pp Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable./pp Make reservation, transportation, or entertainment reservations for guest./pp Deposit guest valuables in hotel safe deposit box./pp Ability to accurately use various office software./pp Have a full working knowledge and expertise of each shift including night audit./pp40%/pp Must have a comprehensive knowledge of the English language to effectively communicate with guests,/ppassociates, and vendors./ppbr//pp Ability to accurately report information./pp Ability to assist with various office tasks as needed./pp Ability to scrupulously follow all StepStone and hotel policies and procedures./pp Attend required meetings./p/div div class="job-listing-header"Requirements/div div data-bind="html: Job.Requirements"pThese are required of every associate./ppbr//pp Minimum lifting of 20 pounds./pp Pushing, bending, stooping, upward reaching, manual dexterity./pp Hearing, writing, typing./pp Minimum pulling of 20 pounds./pp Other duties may be assigned./p/div /div
    $24k-29k yearly est. 60d+ ago
  • Front Desk Agent

    Coraltreehospitality

    Front Desk Clerk Job 21 miles from Troy

    You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests at Magnolia Hotel St. Louis. Responsibilities Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency. Qualifications Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
    $24k-29k yearly est. 7d ago
  • FRONT DESK ATTENDANT - 370 LAKESIDE PARK

    City of St. Peters, Mo 3.6company rating

    Front Desk Clerk Job 40 miles from Troy

    Discover the charm of 370 Lakeside Park, a stunning 500-acre park and campground that offers scenic views and a variety of recreational activities. We are looking for a Front Desk Attendant to be a primary point of contact for visitors, ensuring a warm and welcoming experience. Summary of Position As a primary point of contact for visitors, the Front Desk Attendant will play a crucial role in delivering exceptional customer service. The responsibilities will include answering phones, assisting visitors, ensuring smooth camper check-ins, processing campsite reservations, and aiding with rental equipment. This position offers a unique opportunity to enjoy the natural beauty of the park while working in both outdoor and indoor settings. Normal Shift: Varies 8am - 8pm (M-Sun) Key Duties and Responsibilities * Clearly and effectively communicate with customers both in person and over the phone. * Provide assistance or direction as necessary to enhance the enjoyment of visitors. * Inform and educate visitors about policies, procedures, amenities, programs, and park rules. * Assist with park programs and activities. * Perform cashier functions and operate point-of-sale. * Manage check-ins and reservations. * Assist with keeping proper record of occupied sites. * Assist customers with equipment rentals. This may require the ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain. * Ensure Check-In Station is clean and properly stocked. * Ability to lift and/or move over 50 lbs. on a regular basis. * Maintain an effective working relationship with the general public and fellow employees. * Ability to work under conditions that require exposure to environmental factors, i.e., weather and hazardous situations, without posing a direct threat to the health and safety of self or others. * Operate various equipment related to assigned areas. * Performs all work in compliance with established City safety standards. * Performs other work as assigned. Qualifications or desired qualifications * First Aid and CPR/AED Certification (desired qualification) * Excellent customer service skills. * A friendly and welcoming demeanor. * Comfortable in a fast-paced environment. Apply today to become part of the 370 Lakeside Park team and help us deliver exceptional service in a breathtaking setting! All candidates for this position will be subject to a comprehensive background check and drug screening. Employment is contingent upon successful completion of these checks. The City is committed to maintaining a safe and drug-free work environment and requires all employees to adhere to these standards.
    $21k-27k yearly est. 35d ago
  • Night Auditor

    Casino Queen Inc. 4.0company rating

    Front Desk Clerk Job 16 miles from Troy

    Night Auditor: SUMMARY: Responsible to handle guest registration and check-out, auditing and posting of days transactions, reconciling accounts, responding to all guest requests, and acting as communication liaison between the guests and all other departments. PREVIOUS HOTEL FRONT DESK EXPERIENCE REQUIRED. NIGHT AUDITING EXPERIENCE PREFERRED. ESSENTIAL FUNCTIONS: To perform this job successfully, the Hotel Night Auditor must be able to perform each essential function, as well as, the other requirements of this job satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required to perform this job. Reasonable accommodations may be made to enable an employee with disabilities to perform the essential functions. 1. Greet guests immediately with a friendly and sincere welcome. 2. Check guests in and out of the hotel. 3. Select a room in accordance with the guests' requests. 4. Complete guest reservations. 5. Adhere to check-in and outperformance standards. 6. Complete daily reports, audits, and checklists. 7. Audit and balance reports from the day's shifts 8. Verify and schedule wake up calls 9. Prepare guests' folios for next day checkouts 10. Balance cash drawers and folios 11. Answer phone calls with a phone smile and within 3 rings. 12. Send and receive faxes. 13. Be able to complete group check-ins, billing in a timely manner. 14. Complete a daily bucket check. 15. Assist with guest service calls and opportunities when necessary. 16. Auditing of room inventory 17. Other duties as assigned.
    $27k-33k yearly est. 60d+ ago

Learn More About Front Desk Clerk Jobs

How much does a Front Desk Clerk earn in Troy, IL?

The average front desk clerk in Troy, IL earns between $20,000 and $31,000 annually. This compares to the national average front desk clerk range of $21,000 to $33,000.

Average Front Desk Clerk Salary In Troy, IL

$25,000
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