Front Desk Clerk Jobs in Provo, UT

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  • Guest Service Agent - Waldorf Astoria Park City

    Hilton 4.5company rating

    Front Desk Clerk Job 30 miles from Provo

    Waldorf Astoria is looking for a Guest Services Agent to join the Front Office Team in Park City! At Waldorf Astoria Park City, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award-winning Forbes 4-Star boutique property offers elevated comfort food inspired by mountain regions from around the world. This includes a 3-meal restaurant, seasonal pool restaurant, and in-room dining. Classification: Full-Time Shift: AM and PM availability required - must be available to work days, nights, weekends and holidays. Pay Rate: $19/hour plus full-time benefits The ideal candidate will have the following: Passion and willingness to learn Positive attitude and someone who makes our guests smile Genuinely friendly and caring Enjoys working as part of a team Ability to handle multiple tasks at one time Excellent communication and organization skills Ability and eagerness to consistently delight and satisfy our guests Want to learn more? , Why join the Waldorf Astoria Park City? Free Epic Local Ski Pass (Winter Season only) Drastically discounted spa services 50% off the restaurant Work in an environment where kindness, creativity and authenticity is highly appreciated Complimentary meals on duty Worldwide travel perks - up to 30 nights at discounted rates over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts The world is yours- Your next role could be as a concierge, reservations agent or within a different department like Front Office, Accounts or Human Resources in over 100 different countries What will I be doing? As a Guest Service Agent, you would be responsible for the check-in and check-out process as well as answering questions regarding regarding local dining and attractions, hotel hours of operations, and other guest requests. Specifically you would be responsible for performing the following tasks: Welcome and fulfill the check-in process for Guests and group arrivals Complete the check-out process for departing guests using the hotel systems Serve as a key point of contact for Guests, effectively and efficiently managing requests, inquiries, and complaints Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Provide information, advice, and booking service for a wide variety of Guest inquiries Maximize sales revenues through upselling and incentive programs Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Health insurance Career growth and development Team Member Resource Groups Recognition and rewards programs Go Hilton travel discount program Best-in-Class Paid Time Off (PTO) Supportive parental leave Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) #LI-LR2 #LI-LR2
    $19 hourly 13d ago
  • Front Desk Agent

    Arbor Lodging 3.5company rating

    Front Desk Clerk Job 38 miles from Provo

    Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints. Duties & Responsibilities: Greet and register guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and cater to any guests needs Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements Qualifications: High school Diploma or equivalent Hotel Front Desk experience preferred Experience with hotel reservations software Experience with Microsoft Windows Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Additional benefits may be available Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Salary Description $18.00
    $29k-35k yearly est. 23d ago
  • Front Desk Receptionist

    Serenity Healthcare 3.7company rating

    Front Desk Clerk Job In Provo, UT

    Are you someone who enjoys connecting with people? Then this opportunity is for you! Serenity is seeking a Front Desk Receptionist for our Holladay, UT office; to join our team and drive success within our clinic. The position is patient-focused, requiring excellent communication and interpersonal skills to provide exceptional experience for our patients. Your attention to detail and proactive approach will contribute to a smooth and seamless patient journey, leaving a lasting positive impression on everyone who visits our clinic. Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people. Perks at Serenity Career Advancement Opportunity Medical, Vision, and Dental Insurance (Serenity Covers 90% of your insurance premium) Paid Time Off 10 Major Holidays Off 401k Employee Referral Program Responsibilities Update and verify patient information upon each visit. Help patients feel valued by creating rapport, remembering their names, their interests, and stories. Answer questions, address worries, respect boundaries, and be sensitive to each person's individual challenges. Ensure a positive patient experience by providing support and compassion. Rotate through other various office tasks throughout the day. Qualifications High School Diploma/ GED. Excellent verbal and written communication, and basic math skills. Proven ability to multitask in a fast-paced environment. 1+ year of full-time customer service experience, reception, or personal customer service industry. About Serenity Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare. Job: Full-time (3 - 13 hour shifts) Office Hours: Monday-Friday: 6 am-8 pm, Saturday: 7 am-7 pm *This position is contingent on successfully completing a criminal background check upon hire.
    $27k-32k yearly est. 15d ago
  • Full-Time Front Desk Agent

    Davidson Hospitality Group 4.2company rating

    Front Desk Clerk Job 25 miles from Provo

    Property Description Snowpine Lodge is a luxurious mountain resort nestled in the picturesque Alta Ski Area of Utah, offering an extraordinary work environment for those who love the outdoors and hospitality. As a job applicant, joining the team at Snowpine Lodge means being part of a world-class property known for its breathtaking mountain views, unparalleled skiing, and exceptional service. The lodge offers a range of employment opportunities, from guest services to culinary and recreation, providing a diverse and rewarding career path. Snowpine Lodge is committed to creating a warm and welcoming work culture that values teamwork, professionalism, and outstanding guest experiences. Employees can expect to work in a stunning alpine setting, where they can showcase their skills, immerse themselves in the mountain lifestyle, and create unforgettable experiences for guests. Joining the team at Snowpine Lodge presents a unique opportunity to be part of a renowned mountain resort that offers a truly memorable experience for both guests and team members alike. Overview Full-Time Seasonal $20/Hourly Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact. Responsibilities: Greet and welcome guests with a warm and friendly attitude, creating a positive first impression. Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail. Provide information about hotel facilities, services, and local attractions. Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner. Process guest payments and maintain accurate records. Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience. Maintain the cleanliness and organization of the front desk area. Assist in administrative tasks, such as answering phone calls and handling reservations. Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and embark on a fulfilling career journey with us! Qualifications High school diploma or equivalent Prior cash handling experience necessary Exceptional communication skills Very good computer skills Ability to work flexible hours including weekends and holidays Strong problem-solving skills Ability to multitask and work in a fast-paced environment Experience in customer service is preferred Knowledge of hotel or resort operations is a plus Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
    $20 hourly 60d+ ago
  • Part-Time Front Desk Associate

    Hampton Inn of Provo 3.9company rating

    Front Desk Clerk Job In Provo, UT

    HAMPTON INN PROVO is a guest service focused hotel seeking an energetic, out-going individual to join our Front Desk team as a Part-Time Front Desk Associate. A Front Desk Associate is someone who pays attention to details and provides above & beyond guest services to our hotel guests. They maintain all aspects of the Front Desk operations while demonstrating integrity, accountability, responsibility, multitasking and is a team player. Front Desk Associate duties, but not limited to: · Check-in's and Check-Out's · Answering Phone · Above and Beyond Guest Service · Clear communication between all departments · Any other assigned task or project as directed by management.
    $25k-32k yearly est. 60d+ ago
  • Front Desk & Sales (Burn Ambassador) - American Fork, UT

    Kline Franchising Inc.

    Front Desk Clerk Job 12 miles from Provo

    BURN BOOT CAMP CULTURE Our mission at Burn Boot Camp is to inspire, empower, and transform lives through community-based fitness. We are a dynamic community whose commitment to each other and the mission is one of a kind. We believe hard work is energizing, problem solving is exciting, and competition is inspiring. Our resourceful, urgent, and innovative attitude creates a fast-paced environment where ideas are encouraged, decision making is promoted, and saying “yes!” to uncharted territory is an everyday practice. We aim to inspire, empower, and transform lives through community-based fitness. POSITION DESCRIPTION
    $28k-34k yearly est. 60d+ ago
  • Part Time Clerk - UT Provo Agency

    CHC 4.2company rating

    Front Desk Clerk Job In Provo, UT

    This role helps to foster self-reliance, care for the poor and the needy, and provide opportunities for giving and service by: helping members become economically and emotionally self-reliant; providing access to essential food and clothing items, helping members prepare for and respond to disasters; and providing humanitarian aid to relieve suffering; thus furthering the mission of the Church. This position provides entry level secretarial and clerical support to the manager and/or counselors in an office. The incumbent maintains a confidential, client friendly atmosphere. The number of on-call clerks needed in an office and the number of hours they each work will depend upon the number of hours worked by on-call counselors. Responsibilities Uses personal computers and other standard office equipment and software programs. Screens phone calls, mail, and visitors for assigned managers/counselors. Keeps track of assigned managers/counselors calendars and makes appointments on software. Creates and maintains database and files. Follows standard Family Services Policies and Procedures. Keeps work area in a clean, safe and orderly condition. May provide back-up support for Advanced MD and Bluestep. Qualifications Demonstrated proficiency in secretarial skills normally developed with at least 1 year of experience or comparable training. Must be proficient with Microsoft products. Must be able to type 60 words per minute. Must have excellent interpersonal and telephone skills. Must be able to handle sensitive and confidential matters. Ability to work with basic computer functions.
    $25k-31k yearly est. 35d ago
  • Guest Service Representative

    Dimension Master

    Front Desk Clerk Job In Provo, UT

    Job Details Provo, UT Part Time $15.00 - $15.00 Hourly SwingJob Posting Date(s) 11/18/2024Description Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities: 1.Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. 2.Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. 3.Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests. 4.Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. 5.Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. 6.Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. 7.Take the initiative to greet guests in a friendly and warm manner. 8.If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b)assign work, and ensure proper performance of assigned employees. 9.May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. 10.Other duties as assigned. Job Skills: 1.Speak clearly and listen carefully. 2.Use personal judgment and specialized knowledge to give information to people. 3.Communicate well with many different kinds of people. 4.Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. 5.Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical & visual requirements Stand for long periods of time Lift/carry 6-25 lbs. Able to work overtime and irregular hours Working Conditions: Continually works in normal office conditions and in close proximity to others. Qualifications Job Qualifications: Education - HS Diploma or equivalent. Experience - Minimum 3 months hospitality, general office, accounts receivable or customer service experience. Licenses/Certifications - N/A
    $15-15 hourly 60d+ ago
  • Night Auditor

    Peg Hospitality Group, Inc.

    Front Desk Clerk Job In Provo, UT

    At the Hyatt Place Provo Downtown, a PEG Hospitality Group managed hotel, it's our associates that make us successful, and we believe in taking good care of them. Both full and part-time associates are eligible to enroll in our benefit plan offerings after you have completed 30 days with us. Additionally, you'll be eligible to receive paid time off and holiday pay. We also offer generous parental leave benefits, a 401k savings plan, hotel stay discounts. If you need your pay a little earlier, we have you covered with our partner, PayActive. Treating one another with respect, inspiring each other to be our best, and being diligent in the work we do, are our core values. If these are important to you and you want to find a place where your hard work and commitment are appreciated and rewarded, join us! JOB SUMMARY: Checks front office accounting records for accuracy and daily summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics. Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier. Acts as overnight front desk agent. RESPONSIBILITIES: Posts room charges and taxes to guest accounts. Processes guest charges voucher and credit card vouchers. Post charges to the guest accounts that have not been posted or were incurred on the night audit shift. Transfer charges and deposits to master accounts. Checks to see that all charges are assigned to the appropriate departments. To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into PMS system. Can function as a front desk agent especially in terms of check-in and check-out procedures. Tracks room revenues, occupancy percentages, and other front office statistics. Prepares a summary of cash, check, and credit card activities. Prepare of End of day procedure. Must have complete knowledge of emergency procedures. Balance the day's charges, making corrections as necessary. Understand principles of auditing, balancing, and closing out accounts. Operate hotel PMS and other front office equipment. Respond to guest needs, special requests and complaints and alert the appropriate manager as needed. Ensure the safety and security of the hotel and guests by being aware of hotel entrances. Other duties as required or assigned by member of management. REQUIREMENTS: Ability to walk or stand for long periods of time as customary in a hotel front office environment. Ability to communicate effectively both verbally and in writing. QUALIFICATIONS: Minimum one year of hotel front desk experience, experience handling cash, accounting procedures, and general administrative tasks.
    $29k-36k yearly est. 11d ago
  • Front Desk Agent Graveyard

    The Grand & Little America Hotel

    Front Desk Clerk Job 38 miles from Provo

    Full time, graveyard shift. We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Responsibilities: Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Performs other duties as assigned, requested or deemed necessary by management. Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible. Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations. Qualifications: Experience in OPERA preferred. Must possess excellent communication skills. Ability to work as part of a team and follow instructions. Ability to meet the physical demands of the job, staying on your feet, climbing stairs, carrying heavy weight. Excellent interpersonal, communication, and customer service skills.
    $28k-34k yearly est. 5d ago
  • Front Desk Agent

    Doubletree SLC Airport

    Front Desk Clerk Job 38 miles from Provo

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: High School diploma or equivalent required; College course work in related field helpful. Experience in a hotel or a related field preferred. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations An operational knowledge of Microsoft Office suite Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc) Ability to participate in the creation of an enjoyable work environment RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service oriented manner. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times. Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met. Handle requests for information mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service facilities and hours of operation. Answer inquiries from guests regarding restaurants transportation entertainment etc. Establish and maintain good communications and team work with fellow associates and other departments within the hotel. Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other associates. As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel. Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds Access to back of house areas of the hotel and sensitive information Demonstrated ability to handle cash prepare and deposit cash drops secure and balance bank Interact and occasionally have unsupervised contact with guests and/or colleagues Access and control to sensitive areas in the hotel premises including Master Keys and/or guestrooms Storage/Liquor Room and secured file cabinets Drive safely on behalf of the company for business reasons Maintain a high level of trust and responsibility Represent the company with certain level of reputation and good character as well as exercise sound judgement Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical Dental and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
    $28k-34k yearly est. 30d ago
  • Front Desk Attendant-YotelPad

    Pyramid Global Hospitality

    Front Desk Clerk Job 30 miles from Provo

    Property At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Embark on a unique career at YotelPad Park City, where our commitment to excellence extends beyond 304 thoughtfully designed rooms. Set against the backdrop of Park City's majestic mountains, our workplace is not just a job; it's an immersive experience. Picture yourself contributing to exceptional guest experiences while being surrounded by the stunning views and vibrant energy that make Park City extraordinary. What sets us apart? Our dedication to cultivating a positive workplace culture, comprehensive benefits including a 401k with a company match, and enticing bonus programs designed to recognize your commitment. We're actively seeking talented individuals with a genuine passion for service to join our dynamic team. Be part of an environment where each team member plays a pivotal role in delivering outstanding service and crafting unforgettable moments in the distinctive location of YotelPad Park City. Explore the exciting career possibilities that await you with Pyramid Global Hospitality. Your journey towards a fulfilling career, immersed in a unique location, starts here! Overview Elevate Your Career by joining the YotelPad Family! At YotelPad, we are an Employer of Choice-we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. We offer all of our employees the following benefits: * Highly competitive wages * Free parking * Hotel room discounts and travel benefits * 401K Plan with Employer Match Additionally, we offer our full-time employees the following benefits: * Paid Time Off (PTO) * Unlimited Paid Time Off (PTO) rollover * Paid Time Off (PTO) cash out options * Comprehensive employee benefit/insurance programs * Company paid life and AD&D insurance * Tuition reimbursement * 7 Paid Holidays The YotelPad is an Equal Opportunity Employer committed to a diverse and inclusive work environment. EOE/AA We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: * Help guests discover their "Wanderlust" experience * Provide exceptional customer service by being engaging and taking sincere interest * Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. * Help to resolve problems and "WOW" guests through recovery when things aren't quite right * Promote and sell special hotel programs. * Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. * Be knowledgeable of all emergency procedures and policies. * Maintain house bank. * Communicate all pertinent information to manager on duty. * Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. * Assist other departments as needed. Compensation Range The compensation for this position is $20.00/Hr. - $21.00/Hr. based on qualifications and experience.
    $20-21 hourly 46d ago
  • Front Desk Agent

    Driftwood Hospitality 4.3company rating

    Front Desk Clerk Job 38 miles from Provo

    Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. Why Work With Us? Competitive Benefits Package: Enjoy the peace of mind with our comprehensive benefits, including health, dental, vision, STD/LTD, and life insurance coverage for all full-time employees. Two weeks' vacation and 401k match after one year of employment. We prioritize your overall well-being, ensuring you have the support you need. Travel Incentives: Take advantage of discounted room rates at all Marriott hotels internationally, as well as the Driftwood Hospitality portfolio, allowing you to explore new destinations and create lasting memories. Delicious Perks: We offer a complimentary hot meal during your shift, along with a 20% discount at our on-property Starbucks! JOB SUMMARY Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas. • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. • Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor. • Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times. • Adheres to all company policies and procedures. • Follows safety and security procedures and rules. • Knows department fire prevention and emergency procedures. • Utilizes protective equipment. • Reports unsafe conditions to supervisor/manager. • Reports accidents, injuries, near-misses, property damage or loss to supervisor. • Provides for a safe work environment by following all safety and security procedures and rules. • All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook). • Assists other Front Desk Personnel when need. • Perform any related duties as requested by supervisor/manager. KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable • Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. • Prior hospitality experience preferred, but not required. • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error. • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts. • Ability to read, listens, and communicates effectively in English, both verbally and in writing. • Ability to access and accurately input information using a moderately complex computer system. • Hearing and visual ability to observe and detect signs of emergency situations. PHYSICAL DEMANDS • Ability to stand and move throughout front office and continuously performs essential job functions. • Stand 95% of shift • Lifting up to 25 pounds maximum. • Occasional twisting, bending, stooping, reaching, standing, walking. • Frequent talking, hearing, seeing and smiling. Benefits 401(k) Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status. Other details Pay Type Hourly
    $28k-33k yearly est. 7d ago
  • Front Desk

    Cottontree Management Master

    Front Desk Clerk Job 44 miles from Provo

    Job Details North Salt Lake, UT $15.00 - $15.50 HourlyDescription Represents the hotel to our guests throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences a superior stay. Our staff prides itself on providing outstanding hospitality to our guests, and our Front Desk team is a significant part of this. Essential Duties and Responsibilities The following essential duties may be carried out with or without reasonable accommodation: Receives incoming communications via phone, computer, or other electronic communication and responds appropriately with emphasis on outstanding guest service. Delivers amenities to guests' rooms. In the absence of bellperson or housekeeping, handles minor maintenance tasks. Keeps the workspace tidy and guest ready. Maintains an inventory of vacancies, reservations, and room assignments. Processes same day reservations, future reservations, and cancellations. Knows room locations, types of rooms available, and room rates. Registers arriving guests and assigns rooms. Coordinates room status updates with the housekeeping department by notifying housekeeping of all updates. Coordinates guest room maintenance work with the maintenance division. Uses persuasive selling techniques to sell rooms, encourage participation in brand loyalty program, and to promote other hotel services. Ensures knowledge of daily activities and meetings taking place in the hotel and reports any unusual occurrences to the manager or assistant manager. Manages and resolves all guest complaints in a professional and courteous manner and involves management according to their direction on how to handle complaints. Processes guest check-outs and handles monetary transactions and ensures customers' privacy is maintained. Maintains a high level of professional appearance and demeanor. Helps train new employees. Follows all policies and procedures. Performs other duties as assigned. Property-Specific Essential Duties Performs meeting room set up, putting tables and chairs into place. Other Duties and Responsibilities Performed Occasionally Baking premade cookies, depending on property. Lobby tidy up. Qualifications Knowledge, Skills, and Abilities Ability to communicate with guests, hotel staff, and management in a professional manner. Knowledge of surrounding areas and local events. Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information. Ability to learn policies and procedures. Skilled in the use of front office equipment and telephone etiquette. Ability to work a flexible schedule, including weekends and holidays. Ability to use common internet services quickly and accurately. Proficiency in computer keyboarding and general computer literacy. Problem solving skills. Excellent customer service and de-escalation skills. Service and customer orientation. Ability to apply good judgment within defined guidelines and rules. Physical ability to stand or remain stationary at front desk for majority of shift. Sufficient ability to traverse interior of property. Education and Experience High school diploma or equivalent preferred. Previous hotel-related experience preferred. Minimum 16 years old.
    $28k-34k yearly est. 35d ago
  • Front Desk Agent (May - October)

    The Lodge at Blue Sky

    Front Desk Clerk Job 43 miles from Provo

    OUR COMPANY Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul. OUR PROPERTY The Lodge at Blue Sky is nestled between the soaring peaks of Utah's Wasatch and Uinta mountain ranges, sitting on thousands of acres of some of the world's most breathtakingly beautiful natural lands just moments from Park City. The Lodge at Blue Sky believes that our mission to provide luxury with wild abandon to our guests can only be fulfilled by nurturing, valuing, and empowering our employees to be their best selves, and giving our best in return. Our employee culture sets itself apart from other luxury hotels in our genuine appreciation of and respect for our team members, and we are dedicated to providing the best employee experience possible for our team by pairing people with positions that both challenge and enrich them, as well as offering competitive wages and comprehensive benefits. Role Summary Provide exceptional service and a warm welcome to all who enter the reception area, including residents, guests, and prospective buyers in accordance with Auberge Resorts and The Lodge at Blue Sky standards. Answer all telephone inquiries professionally and direct calls appropriately. Operate the guest reception area and front desk with accurate and calm efficiency. This position is seasonal with the opportunity of becoming year round full-time. Core Responsibilities Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are: Create a genuine, informative, and personalized guest experience. Use the resident's/guest's name whenever possible and appropriate. In cooperation with concierge and other employees, help coordinate and execute all guest and resident requests. Work closely with Concierges, other Guest Service employees and Housekeeping to ensure the unit is ready for arrival. Prepare arrival packet, including a registration card, and printed itinerary. Graciously receive guests to reception upon arrival ensuring an exceptional first impression. Process check-in, review registration card, billing details, and property information and preferences to ensure all needs are met. Arrange for bell and valet service if requested or provide direction to their unit. Inquire if the resident/guest has any questions or needs and arrange for assistance as appropriate. Coordinate with multiple departments to ensure guest expectations, preferences, amenities and stay itineraries are seamlessly executed to achieve a memorable experience for each and every guest. Ensure a lasting great impression upon the guest's departure. When possible and appropriate, inquire and acquire feedback on guests' stay; convey information to appropriate parties for necessary follow up. Maintain complete knowledge of property and other information including the following: All club facilities/services offered and hours of operation All unit types, layout, décor, attributes and locations Daily stats, including availability, arrivals, and departures Entertainment/special events scheduled on the property and in the area Directions to the property from airports and other major landmarks General info, descriptions, and directions for local services, restaurants, skiing, hiking and other points of interests. Assist in guest reception as needed to ensure a smooth and seamless operation. Ensure all resident/guest needs are met throughout their stay. Engage guests in a gracious and professional manner as they come in contact with the guest reception area. Assist and ensure effective resident/guest challenge resolution. Work closely with fellow guest service associates and other departments to resolve any challenges; ensure follow-through and exceed guest whenever possible. Accurately input resident/guest contact information. Add information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information. Ensure all billing and financial transactions are accurately and efficiently executed on behalf of guests before, during and after their stay. Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenue and reducing costs. Participate in and support Blue Sky's efforts towards sustainability and environmental initiatives. Perform other tasks as assigned by the Guest Services Manager or another manager. Perform other duties as directed, developed or assigned. Required Qualifications A genuine affinity for interacting meaningfully and positively with Lodge teammates. Ability to satisfactorily communicate in English with colleagues and management to their understanding. Self-confidence and leadership skills Minimum two years as a Concierge or Guest Services Associate at a luxury resort Excellent service, etiquette, and protocol skills and knowledge. Familiarity with Northern Utah (particularly the Park City/Summit County area), its geography, recreation opportunities, restaurants, events, sights, and other places of interest Ability to clearly communicate in English with guests, employees, owners, and management both orally and in writing. Ability to handle multiple tasks seamlessly, prioritizing with utmost care for the guest experience, including balancing operating computer programs, in-person guest needs, and professional telephone interaction. Ability to think critically and solve problems as they arise Ability to compute basic mathematical calculations. Ability to input and access data in a computer. Ability to be a clear thinker and remain calm under pressure. Ability to maintain the confidentiality of guest information and designated hotel data. Ability to work cohesively with other departments and individuals as part of a team. OUR PROPERTY Situated on 3,500 acres of lush ranch land outside of Park City, Utah, The Lodge at Blue Sky invites guests to slow down and forge meaningful connections with the land, animals and people that call Blue Sky home. The Lodge at Blue Sky believes that our mission to provide luxury with wild abandon to our guests can only be fulfilled by nurturing, valuing, and empowering our employees to be their best selves, and giving our best in return. Our employee culture sets itself apart from other luxury hotels in our genuine appreciation of and respect for our team members, and we are dedicated to providing the best employee experience possible for our team by pairing people with positions that both challenge and enrich them, as well as offering competitive wages and comprehensive benefits. JOIN OUR FAMILY Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family. Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $28k-34k yearly est. 6d ago
  • Overnight Guest Services Agent (Full Time) - Waldorf Astoria Park City

    Hilton 4.5company rating

    Front Desk Clerk Job 30 miles from Provo

    Waldorf Astoria is looking for an Overnight Guest Services Agent (Full Time) to join the Front Office Team in Park City! At Waldorf Astoria Park City, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award-winning Forbes 4-Star boutique property offers elevated comfort food inspired by mountain regions from around the world. This includes a 3-meal restaurant, seasonal pool restaurant, and in-room dining. Classification: Full-Time Shift: Overnight typically from 11PM to 7:30AM - must be available to work weekends and holidays. Compensation: $20 per hour plus full-time benefits. The ideal candidate will have the following: Passion and willingness to learn Positive attitude and someone who makes our guests smile Genuinely friendly and caring Enjoys working as part of a team Ability to handle multiple tasks at one time Excellent communication and organization skills Ability and eagerness to consistently delight and satisfy our guests Want to learn more? , What will I be doing? As the Overnight Guest Services Agent, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage Ensure credit card system reconciles to daily transaction lists Schedule, assign daily work, inform and train team members Monitor, observe and assist in evaluating team member performance What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Health, dental and vision insurance Career growth and development Team Member Resource Groups Recognition and rewards programs Go Hilton travel discount program Best-in-Class Paid Time Off (PTO) Supportive parental leave Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) #LI-LR2
    $20 hourly 7d ago
  • NIGHT AUDITOR

    Peg Hospitality Group, Inc.

    Front Desk Clerk Job In Provo, UT

    At the Hyatt Place Provo Downtown, a PEG Hospitality Group managed hotel, it's our associates that make us successful, and we believe in taking good care of them. Both full and part-time associates are eligible to enroll in our benefit plan offerings after you have completed 30 days with us. Additionally, you'll be eligible to receive paid time off and holiday pay. We also offer generous parental leave benefits, a 401k savings plan, hotel stay discounts. If you need your pay a little earlier, we have you covered with our partner, PayActive. Treating one another with respect , inspiring each other to be our best, and being diligent in the work we do, are our core values. If these are important to you and you want to find a place where your hard work and commitment are appreciated and rewarded, join us! JOB SUMMARY: Checks front office accounting records for accuracy and daily summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics. Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier. Acts as overnight front desk agent. RESPONSIBILITIES: Posts room charges and taxes to guest accounts. Processes guest charges voucher and credit card vouchers. Post charges to the guest accounts that have not been posted or were incurred on the night audit shift. Transfer charges and deposits to master accounts. Checks to see that all charges are assigned to the appropriate departments. To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into PMS system. Can function as a front desk agent especially in terms of check-in and check-out procedures. Tracks room revenues, occupancy percentages, and other front office statistics. Prepares a summary of cash, check, and credit card activities. Prepare of End of day procedure. Must have complete knowledge of emergency procedures. Balance the day's charges, making corrections as necessary. Understand principles of auditing, balancing, and closing out accounts. Operate hotel PMS and other front office equipment. Respond to guest needs, special requests and complaints and alert the appropriate manager as needed. Ensure the safety and security of the hotel and guests by being aware of hotel entrances. Other duties as required or assigned by member of management. REQUIREMENTS: Ability to walk or stand for long periods of time as customary in a hotel front office environment. Ability to communicate effectively both verbally and in writing. QUALIFICATIONS: Minimum one year of hotel front desk experience, experience handling cash, accounting procedures, and general administrative tasks.
    $29k-36k yearly est. 11d ago
  • Front Desk Agent

    Davidson Hospitality Group 4.2company rating

    Front Desk Clerk Job 38 miles from Provo

    Property Description The iconic Asher Adams, an Autograph Collection Hotel, is an adaptive reuse of the historic Union Pacific Depot. The proposed project includes a new 8-story, 212-key infrastructure, alongside an additional 13 keys in the renovated Depot, totaling 225 keys altogether. The full-service lifestyle luxury hotel will be a first of its kind in the Salt Lake City market. The irreplaceable nature of this generational asset earned it a designation from the Historic Landmark Commission, both for its cultural significance and striking appearance. The property is located across the street from Delta Center, home of the NBA's Utah Jazz and over 150 events scheduled annually at the 18,000-person arena. Overview Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact. Responsibilities: Greet and welcome guests with a warm and friendly attitude, creating a positive first impression. Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail. Provide information about hotel facilities, services, and local attractions. Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner. Process guest payments and maintain accurate records. Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience. Maintain the cleanliness and organization of the front desk area. Assist in administrative tasks, such as answering phone calls and handling reservations. Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and embark on a fulfilling career journey with us! Qualifications High school diploma or equivalent Prior cash handling experience necessary Exceptional communication skills Very good computer skills Ability to work flexible hours including weekends and holidays Strong problem-solving skills Ability to multitask and work in a fast-paced environment Experience in customer service is preferred Knowledge of hotel or resort operations is a plus Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
    $28k-33k yearly est. 11d ago
  • Front Desk & Sales (Burn Ambassador) - Highland, UT

    Kline Franchising Inc.

    Front Desk Clerk Job 15 miles from Provo

    BURN BOOT CAMP CULTURE Our mission at Burn Boot Camp is to inspire, empower, and transform lives through community-based fitness. We are a dynamic community whose commitment to each other and the mission is one of a kind. We believe hard work is energizing, problem solving is exciting, and competition is inspiring. Our resourceful, urgent, and innovative attitude creates a fast-paced environment where ideas are encouraged, decision making is promoted, and saying “yes!” to uncharted territory is an everyday practice. We aim to inspire, empower, and transform lives through community-based fitness. POSITION DESCRIPTION Burn Ambassadors play a critical role at Burn Boot Camp as the first contact with our new and current members both in person and on social media. We are looking for enthusiastic individuals who can deliver an exceptional experience to all our members and uphold Burn Boot Camp's high standards. QUALIFICATIONS Ideal candidate is - A problem solver Able to identify areas to improve processes, simplify, and become more efficient Highly organized Detailed Focused on delivering great member service every day during every camp Strong user of MS Office products, especially Excel Strong verbal and written communication skills Strong interpersonal and customer service skills Confident in sales or able to learn a simple sales process Able to prioritize multiple deliverables, work under pressure, and meet deadlines Able to capture content for social media and has a solid understanding of social media This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills, or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.
    $28k-34k yearly est. 16d ago
  • Front Desk Spa Attendant

    The Lodge at Blue Sky

    Front Desk Clerk Job 43 miles from Provo

    ESSENTIAL JOB FUNCTIONS: Ensure the smooth flow of spa operations by reviewing the daily treatment schedule and preparing/maintaining guest areas. Follow spa procedures for opening and closing. Greet and warmly welcome our guests as soon as they arrive and help with checking in and out. Answer phones, make recommendations and arrangements on spa treatments, and schedule appointments. Create and manage appointments on a digital appointment scheduling system. Promote and represent The Edge Spa in a professional and enthusiastic manner. Create an excellent experience for all guests through a friendly, professional and helpful attitude. Help maintain professionalism and cleanliness of the spa. Sell and promote memberships, spa packages, enhancements and wellness activities. Approach all encounters with spa guests, members and fellow employees in a gracious, attentive, courteous, and service-oriented manner. Launder and restock spa bar including teas, water dispensers, elixirs, fruit garnish and retail products, back bar product bottles, tissues, etc. in all areas of spa throughout the day. Occasionally assist in the change-over of treatment rooms. Assist guests as requested with spa information, locker keys, towels, robes, sandals, amenities, and refreshments. Assist with the training of new Front Desk Spa Attendants as needed and directed. Follow-up with Manager on all comments, concerns, and suggestions made by staff members and resort guests. Report to work in appropriate uniform, on time, and well-groomed according to guidelines. Attend staff meetings and training sessions. Available to work holidays, weekends and evenings as needed. Model and reinforce all standards and policies. Maintain helpful, cooperative relations with coworkers. Participate in and support hotel and company efforts towards sustainability and environmental initiatives. ESSENTIAL QUALIFICATIONS: A genuine affinity for interacting meaningfully and positively with others. Ability to support the spa operations of the property so as to maximize customer satisfaction, team member performance, and business results. Ability to ensure that visitors to the hotel are delighted by the quality, creativity, and variety of our Spa services and that The Edge Spa is regarded as a strong point of differentiation for the hotel in its local market. Ability to maintain calm during busy periods and treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. Professional, polished etiquette, and treatment protocol skills and knowledge. Required: Availability to work Weekends and Holidays Previous experience in the same or similar position (Front Office Agent or Receptionist) in a luxury resort environment. Interest in a career in the Spa department preferred. Must be an enthusiastic, high energy team player. Ability to work in a fast-paced environment. Ability to multitask is essential with great attention to detail. Excellent communication style and out-going personality. A love for taking care of people and a true sense of hospitality. Strong computer skills are essential. High School Diploma or equivalent Ability to work in an environment infused with a variety of scents/aromatherapy Physical Demands: Frequent or occasional need to perform the following physical activities: pushing, pulling, finger dexterity and climbing. The constant need to perform the following physical activities: grasping, lifting, reaching, twisting and bending. While performing the duties of the job, the associate is required to stand for long periods of time, regularly lift and/or move 25 pounds, and occasionally lift and/or move 40+ pounds. Able to transport & set-up portable massage tables in guest rooms. Vision requirements: the constant need to view small print. Frequent need to see small details and things clearly beyond arm's reach. Hearing requirements: the constant need to speak on the telephone and/or two-way radio, respond to the general public and converse with staff. Ability to hear fire alarms and emergency equipment. ABOUT THE LODGE AT BLUE SKY: Nestled between the soaring peaks of Utah's Wasatch and Uinta mountain ranges, a mold-breaking and highly-anticipated concept in hospitality is emerging...The Lodge at Blue Sky sits on thousands of acres of some of the world's most breathtakingly beautiful natural lands, just a few short minutes from Park City, and its unique philosophy fosters, in equal measure, unmatched luxury and uninhibited adventure. Prestigious industry publications including Travel and Leisure and Forbes have singled out The Lodge at Blue Sky as one of the most sought-after destination hotels in the world this year. When it opens its doors for the first time in May of 2019, the Auberge Resort Group Family looks forward to welcoming guests to share in the Soulful Journey that guides every aspect of this one-of-a-kind resort's operations. The Lodge at Blue Sky is pleased to invite qualified and passionate candidates to join our Family in growing strong roots in our local and global community, being responsible stewards of the land we love, experiencing meaningful adventures, and nurturing our connections with people and other living creatures, every single day. The Lodge at Blue Sky believes that our mission to provide luxury with wild abandon to our guests can only be fulfilled by nurturing, valuing, and empowering our employees to be their best selves, and giving our best in return. Our employee culture sets itself apart from other luxury hotels in our genuine appreciation of and respect for our team members, and we are dedicated to providing the best employee experience possible for our team by pairing people with positions that both challenge and enrich them, as well as offering competitive wages and comprehensive benefits. Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $22k-30k yearly est. 48d ago

Learn More About Front Desk Clerk Jobs

How much does a Front Desk Clerk earn in Provo, UT?

The average front desk clerk in Provo, UT earns between $20,000 and $30,000 annually. This compares to the national average front desk clerk range of $21,000 to $33,000.

Average Front Desk Clerk Salary In Provo, UT

$24,000
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