Customer Care Clerk
Front Desk Clerk Job 28 miles from Minneola
JOB SUMMARY/ DESCRIPTION
The Osceola County Comptroller & Clerk of Circuit Court is looking to hire a highly motivated individual willing to grow and develop within a fast-paced environment driven by a culture of service. We are looking for individuals with the ability to interact with clients through accurately processing payments and performing clerical functions.
DUTIES & RESPONSIBILITIES:
Deliver best-in-class service experiences virtually or in person.
Ensure payments are accurately processed
Reconcile cash transactions
Input data into multiple system applications/software
Perform other duties as assigned
SKILLS & ABILITIES:
Type 35 wpm
Computer skills and knowledge of software applications.
Excellent verbal and written communication skills.
Strong interpersonal skills.
Time management and organizational skills.
Bilingual (preferred)
MINIMUM QUALIFICATIONS:
HS Diploma or equivalent, some college preferred.
Valid Florida Drivers License
Must be at least 18 years of age to be considered for this role
Must be a U.S. citizen
Front Desk Agent - SpringHill Suites at FLAMINGO CROSSINGS
Front Desk Clerk Job 10 miles from Minneola
Front Desk Agent
Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests.
The Benefits of Being Part of OUR Family:
* Medical, Dental and Vision coverage
* Life Insurance
* Paid personal time off
* Leadership and Management Training Programs
* 401K Retirement Plan
* A PATH for your future!
* Discounted room rates
* A FUN PLACE TO WORK
* Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs.
ESSENTIAL FUNCTIONS
Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions.
Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions.
Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
Empathize and listen to guest issues, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Attempts to communicate with guest in guest's native language, if applicable.
Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
Van Driver associates when needed.
Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest.
Operate various office machines.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Standing, bending, and stooping may be required.
NOTICE:
The home office supports the hospitality business which functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of facilities. Associates who violate the rules and regulations will be subjected to disciplinary action, up to and including termination of employment.
JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.
Front Desk
Front Desk Clerk Job 2 miles from Minneola
With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! of Front Desk in Clermont, Florida. What you'll do: Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guest and resident experiences.
Your job will include:
* Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
* Process payments and deposits.
* Run reports and submit maintenance request forms to ensure office efficiency.
* Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
* Prioritize customer satisfaction, address conflicts and solve problems promptly.
Experience & skills you need:
* High school diploma or equivalent experience.
* 1+ years of experience in customer service with exceptional customer service skills.
* Strong organizational skills and meticulous attention to detail.
* Computer literacy and the ability to learn new systems.
We invite you to visit our web site at ********************************* for additional information regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all applicants.
Front Desk Agent
Front Desk Clerk Job 19 miles from Minneola
Property Description
Elevate your career by joining the vibrant team at Renaissance Orlando Resort and Spa! Located in the heart of the magic, our resort offers an exhilarating work environment just steps away from Disney's world-renowned attractions. We are seeking energetic and passionate individuals to be part of our dynamic team. With modern luxury, exceptional amenities, and a commitment to extraordinary guest experiences, Renaissance Orlando is the perfect place to showcase and develop your hospitality skills. As a team member, you'll be part of a culture that values innovation, excellence, and growth, with ample opportunities for career advancement. Join us in creating unforgettable moments for our guests in a high-energy, fun-filled setting. Apply now to become part of the Renaissance Orlando Resort and Spa family and take your career to new heights!
Overview
Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.
Summary:
Provide exceptional customer service, creating a positive first impression for guests
Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
Collaborate with other departments to ensure seamless guest experiences
Maintain a clean and organized front desk area
Handle cash and credit card transactions accurately
Demonstrate a strong attention to detail and a proactive approach to guest satisfaction
Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!
Qualifications
Previous experience in a customer service role, preferably in a hotel or hospitality environment
Excellent communication and interpersonal skills
Previous cash handling experience required
Strong problem-solving abilities and the ability to remain calm under pressure
Proficiency in computer systems and knowledge of hotel property management software
Outstanding organizational and multitasking skills
Availability to work flexible schedules, including evenings, weekends, and holidays
High School diploma or equivalent
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Front Desk Agent
Front Desk Clerk Job 28 miles from Minneola
Pay rate: $16 / hour - Use our Daily Pay benefit and get access to your pay as you need it.
Westgate Vacation Villas & Town Center Resort, which boasts more than 3,000 accommodations, offers you a great opportunity to meet and share stories with guests who arrive from around the world to enjoy Central Florida's world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers such as 14 heated outdoor pools, 14 hot tubs and the state-of-the-art Ship Wreck Island Water Park.
Job Description
As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort.
As a Front Desk Agent, you will:
Greet, register, and assign rooms to guests during their check-in process.
Complete check-in and check-outs for all reservations.
Issue room key and escort instructions to Bell Staff
Transmit and receive messages, using phone, text, and teams messaging.
Date stamp, sort, and track incoming mail and messages.
Answer inquiries about hotel services, benefits, guest registration, shopping, dining, entertainment, and travel directions.
Keep records of room availability and guests' accounts.
Maximize Room Inventory and manage according to resort occupancy.
Create and confirm and reservations.
Compute bills, collect payments, and make changes for guest's reservations and accounts.
Balance all accounts for guest reservations, ensure all payments were accounted for.
Post, collect, and monitor all guests room charges.
Complete due outs before the end of the shift.
Conduct nightly bucket checks.
Be responsible for resolving all guest concerns, by providing high quality customer service.
Qualifications
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
Must be able to lift up to 15lbs.
Must be able to stand for long periods of time.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Excellent customer service skills.
Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner.
Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
Required to pass a background check, drug test, and prove eligibility to work in the United States.
Additional Information
Why Westgate?
Comprehensive health benefits - medical, dental and vision
Paid Time Off (PTO) - vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.
Front Desk Agent / Temporary Assignment
Front Desk Clerk Job 28 miles from Minneola
include, but are not limited to the following:
This position will work full time for a three to four month assignment.
Check Resort guests in and out within a timely and professional fashion.
Process all payments according to established procedures. (Posting Activities fees, package fees, etc.)
Welcome guests in a friendly, prompt, and professional manner.
Register guests, issue room keys, and provide information on the resort amenities and activities.
Promptly and courteously answer phones
Up-sell rooms when possible, to maximize hotel occupancy
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing deposit and other reports, preparing deposits, and counting/securing assigned bank.
Communicate any outstanding guest requests or issues to appropriate departments (i.e.: management, maintenance, housekeeping departments) that may require additional monitoring or follow-up.
Respond appropriately and in a timely fashion to guest complaints.
Make appropriate service recovery gestures in order to ensure complete guest satisfaction.
Book/create guest reservations for individuals that are requested from within the Resort.
Effectively and efficiently communicate any cancellations or changes with the Reservations department.
Ensure all the guest's personal information address, email, and phone) is updated in the system prior to printing the registration form.
Ensure all guest packages are logged appropriately with First & Last Name, tracking number, house number, and cost of package.
Verify name on package with proper ID before providing packages. Ensure guest signs & dates all packages received.
Ensure all mail is filed correctly.
Utilize your e-mail to communicate with other departments or when management is not available for any follow-ups.
Place Notes in the reservations systems for any potential guest complaints. (under “reception” tab.
Ensure that front desk reception desk is clean, tidy and stocked for the next attendant.
Perform other duties assigned by manager.
Requirements
Requirements:
High School degree or equivalent
An ability to think logically and solve problems with a proven track record of prioritizing and organizing their time
Flexible with regards to assigned tasks and able to work under own initiative as well as part of a team
Knowing how to work under pressure to meet company's deadlines
Good communication skills both written and verbally
Hard working with a professional attitude
Must be computer literate
Must have knowledge and background in hospitality
Must have a reliable source of transportation
Bi-lingual candidates will be given preference.
Must have a minimum of 1-year Front Desk/ Guest Services experience at a hotel or resort.
A flexible schedule is required.
Salary Description 15.25 per hour
Front Desk Agent/Night Auditor FT
Front Desk Clerk Job 28 miles from Minneola
Benefits:
401(k) matching
Employee discounts
Free uniforms
Health insurance
Paid time off
Vision insurance
Dental insurance
Job DescriptionThis position is responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. Position demands accuracy with daily accounting procedures. Also, this position is responsible for performing close of day procedures for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports.Essential Duties
Check-in and check-out hotel guests in a confident, professional, and friendly manner
Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information
Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals
Complete all items as listed on shift checklists
Bucket checks to be performed by each shift to verify data as it pertains to:
1. Guest name
2. Guest address
3. Room rate
4. Date of departure
5. Number of guests in room
Ensure proper credit card procedures are followed at all times to include checking that ID matches credit card information, credit card is swiped, and guest signature on registration slip
Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift
Issue guest safety deposit boxes as requested.
Advise guests of any messages, mail, faxes, etc. received for them
Communicate service and amenities of the hotel to guests
Communicate VIP arrivals to designated personnel for escort and delivery of amenities
Take, record and relay messages accurately, completely and legibly
Offer detailed information on the voice mail system to callers and guests wishing to leave messages
Accept and record wake-up call requests
Follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift
Create accurate and timely reports and correctly handle all cash transactions
Provide relief support to the hotel PBX operator during shift
Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers
Follow all specified procedures to reconcile cashier's reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts
Balance and audit for accuracy the room revenue, food and beverage revenue, cashier's reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues
Transmit credit card batches
Complete and transmit daily management and accounting reports and supporting documents.
Act as hotel system liaison during night hours
Perform all Guest Service Representative Functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of message
Any and all duties assigned by management
Minimum RequirementsThe requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have minimum of two years' experience working in related field (hospitality preferred)
Must have proficient knowledge in Microsoft Office
Experience in high volume establishments
Must have technical proficiency in computer applications
Previous experience as front desk agent/night auditor or customer service preferred
Previous hotel/hospitality experience preferred
Must be able to pass pre-employment testing (i.e. drug test, background check, etc)
Must have full availability and be able to work days, evenings, nights, weekends, and holidays
Knowledge/Skills/Abilities
Ability to read, write and speak English (multi-lingual a plus)
Ability to hear, understand, follow and give written and oral instructions
Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers
Ability to work with large groups of people, and age groups
Ability to plan, organize and conduct a wide variety of activities
Knowledge of leadership techniques
Ability to make sound judgements and ability to resolve conflicts effectively
Ability to work harmoniously with fellow employees and guests
Follow all company policies and procedures
Ability to adapt to changing guest needs
Attention to detail
Strong organizational and time management discipline
Understanding of hospitality operating systems
Ablility to provide quality customer service and possess the ability to multi-task
Strong computer skills and cash handling experience
Ability to work indoors and outdoors, including intense or inclement weather conditions
Ensure uniform and personal appearance are clean and professional
Thank guests with genuine appreciation
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
Abilities (
Ability to frequently (
Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with four hotels and resorts as well as three wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Texas Hill Country. Carter Hospitality Group additionally serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida.
Purpose
Enriching lives by crafting exceptional environments and experiences.
Niche
We design, build and care for unique settings where communities thrive and memorable experiences come to life.
We are an Equal Employment Opportunity employer.
Front Desk Agent
Front Desk Clerk Job 39 miles from Minneola
CABOT
The Cabot Collection is a luxury developer of exceptional golf destinations. Its portfolio of world-class getaways includes the award-winning Cabot Cape Breton in Nova Scotia; Cabot Saint Lucia on the northern tip of Saint Lucia; Cabot Citrus Farms in Central West Florida; Cabot Highlands in Inverness, Scotland; Cabot Revelstoke in British Columbia; and Cabot Bordeaux in the southwest of France. Cabot continues to build upon a legacy of excellence in luxury resort and residential offerings across each unique property, where owners and guests have access to a well-rounded suite of destination-specific experiences and an unparalleled quality of service.
CABOT CITRUS FARMS
Located in the central-west region of Florida, aptly known as the Nature Coast, Cabot Citrus Farms is set across 1,200 acres of pristine natural beauty. The landscape is marked by dramatic elevation changes, rolling hills, sandy soil, and a canopy of sand pines, palmetto trees, and century-old moss-covered oaks. The destination features 56 holes of golf, including two regulation-length courses, Karoo and Roost, a 9-hole course called The Squeeze, and an 11-hole par-3 course named The Wedge. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated dining, a full range of off-course adventures, and various outdoor trails, embodying a reimagined vision for Florida golf and active wellness.
Position Overview
As a Front Desk Agent, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot's legacy of world-leading golf destinations. You are the first point of contact for guests, responsible for providing exceptional service and ensuring a seamless check-in and check-out experience. This role involves handling guest inquiries, managing reservations, and coordinating with other departments to enhance the guest experience. The ideal candidate will have excellent communication skills, a friendly demeanor, and a commitment to maintaining the Cabot's high standards of hospitality.
Key Responsibilities
Tending to guests' complaints and questions and providing exceptional customer service.
Provide information about the resort, its amenities, and the local area.
Explain resort policies and procedures to guests.
Assist with activities including bookings, appointments, phone calls, and emails.
Coordinate with the reservations and golf teams to handle overbooking situations.
Verifying that accurate room status information is maintained and effectively communicated.
Communicate guest preferences and special occasions to relevant departments.
Resolving guest problems quickly, efficiently, and courteously.
Following all cash-handling, check-cashing, and credit policies.
Upholding the resort's commitment to hospitality.
Operating all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
Reviewing daily front office work and activity reports generated by Night Audit.
Reviewing Front office logbook and Guest feedback forms daily.
Ensuring that the front desk and reception area are kept clean and organized.
Contribute to pre-opening responsibilities, including other duties as assigned.
Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts and weekends.
Qualifications
Minimum 1 year of Front desk experience; preferably at a high-end resort.
High school or equivalent education required - University degree or College diploma in Hospitality Management, an asset.
Exceptional organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment.
Must be self-directed, motivated, and demonstrate exceptional customer service and interpersonal skills.
Excellent ability to communicate, concisely, and openly in all interactions (verbal and written).
Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
Demonstrated ability to work with maximum accuracy, efficiency, and high attention to detail.
Focus attention on guest needs, remaining calm and courteous always.
Florida Driver's License or ability to obtain one.
Work flexible hours - weekends, evenings, and overtime as required.
Proficiency with front desk systems and Microsoft Office Suite.
Excels in a team environment.
Working Conditions
Working in an outdoor environment (i.e.: sun, wind, rain)
Ascending and descending stairs and ramps.
Must be able to stand and exert well-paced mobility for extended periods.
Required to sit and stoop, kneel, or crouch, as well as stretch to fulfill cleaning tasks.
Use hands to handle or feel objects, tools, or controls; reach with hands and arms, repetitive motions.
Capability to lift and carry up to 50 pounds.
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Requires manual dexterity to use and operate all necessary equipment, tools, products, and supplies.
Benefits
We offer a comprehensive benefits package, including:
Health, Dental, and Vision Insurance
401(k)
10 Paid Vacation Days
5 Paid Sick Days
14 Company Holidays
Maternity and Paternity Leave
Complimentary Staff Lunch
Early Earned Wage Access
Golf Privileges
Employee Discount Program
And much more!
Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart. Work hard and be nice to people - it's as simple as that!
If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property!
Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.
Front Desk Agent
Front Desk Clerk Job 33 miles from Minneola
LaQuinta Orlando Convention Center
8504 Universal Blvd
Benefits include:
Great starting rate and flexible scheduling
Up to 15 PTO Days (Paid Time Off) in the first year
Part-time positions
Hotel Discounts
Employee Appreciation
Introduction:
We are seeking a friendly and organized Front Desk Clerk to join our team and provide excellent customer service to guests at our hotel. The Front Desk Clerk will be responsible for handling guest check-ins and check-outs, answering and routing calls, and handling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Handle guest check-ins and check-outs, including verifying reservation details and collecting payment
Answer and route calls, including taking messages and transferring calls as needed
Handle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate records
Ensure that the front desk area is clean and organized at all times
Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
Other duties as assigned
Qualifications:
Minimum of 1 year of experience as a front desk clerk or in a customer service role
Strong communication and customer service skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and property management systems
Fluency in English is required; additional language skills are a plus
Perks:
Competitive salary
Paid time off
Medical, dental, and vision insurance; Full-Time
Professional development opportunities
Positive and supportive work environment
View all jobs at this company
Overnight Front Desk Agent
Front Desk Clerk Job 33 miles from Minneola
Provide friendly, efficient, and hospitable service at the front desk. Provide efficient and friendly check in and check out service. Run the night audit process through the PMS system.
At CoralTree Hospitality, we're committed to enriching your career and life experiences through unparalleled benefits that support your personal and professional growth. Joining the CoralTree team means gaining access to an exceptional benefits package designed with you in mind. Join us and discover a workplace where your contributions are valued and rewarded every day.
Explore Freely: Immerse yourself in our Team Member Travel Program, where you'll enjoy complimentary and discounted stays at CoralTree Hospitality properties, allowing you to explore new destinations effortlessly.
Share the Experience: Enjoy UNLIMITED Friends and Family discounted rates, creating unforgettable memories together.
Comprehensive Health Coverage: Take charge of your well-being through our pre-tax flexible benefit plan, covering healthcare and dependent care expenses, tailored to your needs. Our comprehensive medical, dental, vision, life, and disability benefits, including pet insurance ensures peace of mind for you, your family, and your furry companions.
Build for the Future: Plan for tomorrow with our 401(k) plan, complete with a company match, empowering you to build financial security.
Support When You Need It: Navigate life's challenges with confidence through our Employee Assistance Program, providing support when you need it most.
Enriched Lifestyle: Enjoy a balanced lifestyle with paid vacation, sick days, and holidays, giving you time to recharge and celebrate with loved ones.
Exclusive Discounts: Access team member discounts from top industry brands in travel, entertainment, and retail, including Apple, Live Nation, Samsung, Hertz, and more, making every day a little more extraordinary.
As a member of the Lake Nona Wave Hotel team, you'll also benefit from:
Enhanced Wellness: Benefit from special rates at the Lake Nona Performance Club, enhancing your wellness journey.
Culinary Delights: Indulge in discounts at Tavistock Group Restaurants, savoring culinary experiences at exceptional value.
Complimentary, Convenience, and Comfort: Receive team member meals, uniforms, and parking, ensuring convenience and comfort during your workday.
Responsibilities
Provide exceptional guest service in a positive and clear speaking voice, listen attentively to understand requests.
Verify and swipe credit cards for authorization using electronic acceptance methods.
Handle cash, make change and balance an assigned house bank.
Post charges to guest rooms and/or house accounts as needed.
Retrieve messages, mail, and facsimiles for guests as requested.
Research and perform revenue audit function.
Upon completion of audit, input information into general ledger system.
File paid invoices in night audit packs.
Research and respond to charge inquiries on a timely basis.
Send copies of guest folios on a timely basis via fax or mail.
File registration cards in suite number order.
Notify guests of incoming faxes using the message function on the computer.
Qualifications
High school graduate.
One year Accounting experience.
Fluency in job related English, both verbal and non-verbal.
Provide legible communication and directions.
Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
#lakenonawavehotel.com
#LI- Onsite
Front Desk Agent
Front Desk Clerk Job 33 miles from Minneola
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
QUALIFICATIONS/SKILLS
Ability to effectively deal with internal and external customer, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflict
Must possess excellent customer service skills
Must be flexible enough to work any shift including evenings, weekends and holidays
Hotel Experience
Front Desk Agent
Front Desk Clerk Job 33 miles from Minneola
Docsby & Vitaminise Llc in Orlando, FL is looking for one front desk agent to join our 6 person strong team. We are located on 9753 S Orang Blosm Tl101. Our ideal candidate is attentive, punctual, and engaged.
Responsibilities
Greet and welcome guests in a friendly and professional manner
Answer and screen phone calls
Organize and schedule meetings as needed
Maintaining office cleanliness and organization of resources
Qualifications
Proven experience working as a front desk agent or similar position
Knowledge of spreadsheets and word processing documents
Excellent customer service skills and courteous phone manner
Time-management and organizational skills
We are looking forward to reading your application.
Front Desk Agent
Front Desk Clerk Job 33 miles from Minneola
Join Our Team Today!
Lodgco Hospitality is looking for full-time front desk agents to assist with guest service operations at the Holiday Inn & Suites - International Drive S. in Orlando. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!
WHO WE ARE
Lodgco Hospitality, LLC is a multi-brand, hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors. Lodgco was founded on the desire to develop and manage hotels that offer our guests the finest service possible.
Headquartered in Michigan, the Lodgco portfolio represents many of the most trusted names in hospitality, including Marriott, Hilton, Hyatt, and IHG. We currently have hotels in Michigan, Florida, & and Colorado. Additionally, we regularly integrate new hotels into our portfolio.
JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.
ESSENTIAL JOB FUNCTIONS:
Perform guest registrations (check ins & check outs), room assignments, and special requests
Understanding of daily hotel operations, policies, procedures, and internal rules
Knowledge of Brand's operating systems and Brand's customer loyalty programs
Familiar with guest rooms, locations, amenities, features, and all other services offered
Knowledge of room rates, packages, discounts, and promotions
Ensure proper credit when checking out guest(s) and handle late charges accordingly
Knowledge of cash handling and bank procedures to check out all guest(s)
Bank out at end of shift by following drop procedures
Answer phones, handle mail, and take messages
Assist guests with problems and questions; ensure all guest problems are resolved
Knowledge about the city, local area, and attractions
Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
Know all emergency procedures and the proper action to take
Operate safe deposit boxes
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
Ability to learn quickly and work in a fast-paced position with constant guest interaction
Communication both verbal and written
Computer and telephone skills
Must be able to multi-task
Flexibility with schedule
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
Hotel or customer service experience is preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Satisfactory criminal background screening required - Valid driver's license with safe driving record may be required -
SUPERVISORY RESPONSBILITY
This position has no supervisory responsibilities
BENEFITS WE OFFER
Career development & training
Paid time off
Travel and hotel discounts
401(k) with company match
Bonus potential
And more!
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel including nights and weekends.
EEO STATEMENT
In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.
Front Desk Agent
Front Desk Clerk Job 33 miles from Minneola
Join Our Team Today!
Lodgco Hospitality is looking for full-time front desk agents to assist with guest service operations at the Holiday Inn & Suites - International Drive S. in Orlando. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!
WHO WE ARE
Lodgco Hospitality, LLC is a multi-brand, hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors. Lodgco was founded on the desire to develop and manage hotels that offer our guests the finest service possible.
Headquartered in Michigan, the Lodgco portfolio represents many of the most trusted names in hospitality, including Marriott, Hilton, Hyatt, and IHG. We currently have hotels in Michigan, Florida, & and Colorado. Additionally, we regularly integrate new hotels into our portfolio.
JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.
ESSENTIAL JOB FUNCTIONS:
Perform guest registrations (check ins & check outs), room assignments, and special requests
Understanding of daily hotel operations, policies, procedures, and internal rules
Knowledge of Brand's operating systems and Brand's customer loyalty programs
Familiar with guest rooms, locations, amenities, features, and all other services offered
Knowledge of room rates, packages, discounts, and promotions
Ensure proper credit when checking out guest(s) and handle late charges accordingly
Knowledge of cash handling and bank procedures to check out all guest(s)
Bank out at end of shift by following drop procedures
Answer phones, handle mail, and take messages
Assist guests with problems and questions; ensure all guest problems are resolved
Knowledge about the city, local area, and attractions
Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
Know all emergency procedures and the proper action to take
Operate safe deposit boxes
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
Ability to learn quickly and work in a fast-paced position with constant guest interaction
Communication both verbal and written
Computer and telephone skills
Must be able to multi-task
Flexibility with schedule
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
Hotel or customer service experience is preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Satisfactory criminal background screening required - Valid driver's license with safe driving record may be required -
SUPERVISORY RESPONSBILITY
This position has no supervisory responsibilities
BENEFITS WE OFFER
Career development & training
Paid time off
Travel and hotel discounts
401(k) with company match
Bonus potential
And more!
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel including nights and weekends.
EEO STATEMENT
In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.
Front Desk Agent
Front Desk Clerk Job 18 miles from Minneola
As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement.
As a Guest Service Representative, you will play a pivotal role in ensuring guest satisfaction from check in, to check out through attentive, personalized service for each guest. You will be focused on optimizing each guest's experience by living out our company purpose of "hospitality from our family to yours".
Benefits for full-time associates
2 weeks of vacation pay your first year
4 sick days/year
2 hours paid volunteer time/month
Holiday pay
Medical, dental, and vision insurance plan options
Short term disability, long term disability, and life insurance plan options
401k retirement plan with company match
Discounts on hotel rooms worldwide
Direct deposit payroll
Responsibilities
Perform the functions of the front desk including processing all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Set wake up calls in an efficient, warm and friendly manner.
Answer all incoming phones in three or less rings.
Create, confirm, and make changes to reservations for guests.
Review account and charges and payment information with guests during the checkout process.
Answer inquiries pertaining to hotel amenities and facilities
Serve as a local area expert offering recommendations or information on local shopping, dining, entertainment, and travel directions.
Log and resolve all guest comments or complaints to ensure all guests leave our hotels 100% satisfied.
Complete all required tasks and reports on the shift checklist.
Maintain the shift pass on log accurately to ensure proper communication between shifts is maintained.
Complete and log call-backs to guests who have checked in to ensure satisfaction with the room.
Creates works orders for maintenance using our work order tracking system.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Greet each guest that you encounter during your shift with a friendly smile.
Ensures uniform and personal appearance are clean and professional.
Follow hotel procedures for reporting and turning in lost and found articles.
Coordinate with other departments as necessary to resolve service requests or problems.
Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.
Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Qualifications
Minimum of 1 year of experience in customer service.
Excellent verbal and written communication skills.
Must have proficient computer and keyboard skills.
Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests.
Must be able to stand for an extended period of time as 90-100% of the shift is standing.
Make decisions based on your own judgment and company policy.
Follow instructions without close supervision.
Occasional carrying and lifting of items up to 15 pounds.
Ability to work a flexible schedule to include weekends and holidays.
*Employment is conditional on candidate's successful completion of pre-hire drug and background screening*
Naples Hotel Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
CUSTOMER CARE CLERK
Front Desk Clerk Job 28 miles from Minneola
JOB SUMMARY/ DESCRIPTION
The Osceola County Comptroller & Clerk of Circuit Court is looking to hire a highly motivated individual willing to grow and develop within a fast-paced environment driven by a culture of service. We are looking for individuals with the ability to interact with clients through accurately processing payments and performing clerical functions.
DUTIES & RESPONSIBILITIES:
Deliver best-in-class service experiences virtually or in person.
Ensure payments are accurately processed
Reconcile cash transactions
Input data into multiple system applications/software
Perform other duties as assigned
SKILLS & ABILITIES:
Type 35 wpm
Computer skills and knowledge of software applications.
Excellent verbal and written communication skills.
Strong interpersonal skills.
Time management and organizational skills.
Bilingual (preferred)
MINIMUM QUALIFICATIONS:
HS Diploma or equivalent, some college preferred.
Valid Florida Drivers License
Must be at least 18 years of age to be considered for this role
Must be a U.S. citizen
PHYSICAL REQUIREMENTS:
Sitting for long periods of time
Talking, hearing, seeing, and repetitive motion
Must be able to lift up to 20 lbs
Monday - Friday 8:00am - 5:00pm
Full-time
Front Desk Agent
Front Desk Clerk Job 33 miles from Minneola
Starting pay rate: $16 / hour - Use our Daily Pay benefit and get access to your pay as you need it A charming all-villa resort, Westgate Leisure Resort provides you with a great opportunity to engage with visitors from around the world as they arrive to visit world-famous theme parks and attractions throughout Central Florida. As part of the Westgate Leisure Resort team, you will help provide guests a home away from home in this fun and rewarding work environment.
Job Description
As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment. Your responsibilities encompass a range of duties, all executed with a strong commitment to delivering exceptional customer service:
As a Front Desk Agent, you will:
* Greet guests warmly upon arrival, facilitating smooth check-in procedures
* Efficiently register guests, ensuring accurate information and assigning suitable rooms
* Issue room keys and provide necessary instructions to the guest
* Manage telephone communications by transmitting and receiving messages professionally
* Offer assistance with inquiries regarding hotel amenities, local attractions, and travel guidance
* Maintain up-to-date records of room availability and guest accounts for efficient management
* Handle billing procedures, including computing bills, collecting payments, and providing change
* Take reservations and confirm bookings promptly and accurately
* Record and post charges to guest ledgers, including room rates and additional services
* Facilitate reservations for dining, transportation, entertainment, and tours as requested by guests
* Conduct nightly bucket checks to ensure guest satisfaction and comfort.
* Demonstrate active listening skills and provide effective solutions to guests' concerns and issues
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
Qualifications
* Must be able to lift up to 15lbs
* Must be able to stand for long periods of time
* High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
* Excellent customer service skills
* Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
* Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
* Required to pass a background check, drug test, and prove eligibility to work in the United States
Additional Information
Why Westgate?
* Comprehensive health benefits - medical, dental and vision
* Paid Time Off (PTO) - vacation, sick, and personal
* Paid Holidays
* 401K with generous company match
* Get access to your pay as you need it with our Daily Pay benefit
* Family benefits including pregnancy, and parental leave and adoption assistance
* Wellness Programs
* Flexible Spending Accounts
* Tuition Assistance
* Military Leave
* Employee Assistance Program (EAP)
* Life, Disability, Accident, Critical Illness & Hospital Insurance
* Pet Insurance
* Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
* Advancement & development opportunities
* Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
Front Desk Agent
Front Desk Clerk Job 33 miles from Minneola
Join Our Team Today!
Lodgco Hospitality is looking for full-time front desk agents to assist with guest service operations at the Holiday Inn & Suites - International Drive S. in Orlando. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!
WHO WE ARE
Lodgco Hospitality, LLC is a multi-brand, hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors. Lodgco was founded on the desire to develop and manage hotels that offer our guests the finest service possible.
Headquartered in Michigan, the Lodgco portfolio represents many of the most trusted names in hospitality, including Marriott, Hilton, Hyatt, and IHG. We currently have hotels in Michigan, Florida, & and Colorado. Additionally, we regularly integrate new hotels into our portfolio.
JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.
ESSENTIAL JOB FUNCTIONS:
Perform guest registrations (check ins & check outs), room assignments, and special requests
Understanding of daily hotel operations, policies, procedures, and internal rules
Knowledge of Brand's operating systems and Brand's customer loyalty programs
Familiar with guest rooms, locations, amenities, features, and all other services offered
Knowledge of room rates, packages, discounts, and promotions
Ensure proper credit when checking out guest(s) and handle late charges accordingly
Knowledge of cash handling and bank procedures to check out all guest(s)
Bank out at end of shift by following drop procedures
Answer phones, handle mail, and take messages
Assist guests with problems and questions; ensure all guest problems are resolved
Knowledge about the city, local area, and attractions
Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
Know all emergency procedures and the proper action to take
Operate safe deposit boxes
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
Ability to learn quickly and work in a fast-paced position with constant guest interaction
Communication both verbal and written
Computer and telephone skills
Must be able to multi-task
Flexibility with schedule
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
Hotel or customer service experience is preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Satisfactory criminal background screening required - Valid driver's license with safe driving record may be required -
SUPERVISORY RESPONSBILITY
This position has no supervisory responsibilities
BENEFITS WE OFFER
Career development & training
Paid time off
Travel and hotel discounts
401(k) with company match
Bonus potential
And more!
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel including nights and weekends.
EEO STATEMENT
In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.
Front Desk Agent
Front Desk Clerk Job 33 miles from Minneola
You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.
Responsibilities
Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency.
Qualifications
Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
Front Desk Agent
Front Desk Clerk Job 33 miles from Minneola
Pay Rate: $16/ hour - Use our Daily Pay benefit and get access to your pay as you need it. Westgate Blue Tree Resort offers you the opportunity to welcome guests to our beautifully landscaped property in Lake Buena Vista near world-famous theme parks and help them enjoy a truly memorable Central Florida vacation getaway. As a member of the Westgate Blue Tree team, you will experience a truly unique and rewarding work environment.
Job Description
As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment. Your responsibilities encompass a range of duties, all executed with a strong commitment to delivering exceptional customer service:
As a Front Desk Agent, you will:
* Greet guests warmly upon arrival, facilitating smooth check-in procedures
* Efficiently register guests, ensuring accurate information and assigning suitable rooms
* Issue room keys and provide necessary instructions to the guest
* Manage telephone communications by transmitting and receiving messages professionally
* Offer assistance with inquiries regarding hotel amenities, local attractions, and travel guidance
* Maintain up-to-date records of room availability and guest accounts for efficient management
* Handle billing procedures, including computing bills, collecting payments, and providing change
* Take reservations and confirm bookings promptly and accurately
* Record and post charges to guest ledgers, including room rates and additional services
* Facilitate reservations for dining, transportation, entertainment, and tours as requested by guests
* Conduct nightly bucket checks to ensure guest satisfaction and comfort
* Demonstrate active listening skills and provide effective solutions to guests' concerns and issues
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
Qualifications
* Must be to lift to 15lbs
* Must be able to stand for long periods of time
* Excellent customer service skills
* Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
* Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
* Required to pass a background check, drug test, and prove eligibility to work in the United States
Additional Information
Why Westgate?
* Comprehensive health benefits - medical, dental and vision
* Paid Time Off (PTO) - vacation, sick, and personal
* Paid Holidays
* 401K with generous company match
* Get access to your pay as you need it with our Daily Pay benefit
* Family benefits including pregnancy, and parental leave and adoption assistance
* Wellness Programs
* Flexible Spending Accounts
* Tuition Assistance
* Military Leave
* Employee Assistance Program (EAP)
* Life, Disability, Accident, Critical Illness & Hospital Insurance
* Pet Insurance
* Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
* Advancement & development opportunities
* Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.