Front Desk Clerk Jobs in Graham, NC

We are seeking a detail-oriented, organized, and reliable Mailroom Clerk to join our team. The ideal candidate will be responsible for the accurate handling, sorting, distribution, and processing of all incoming and outgoing mail, packages, and sensitive documents. This role plays a key part in maintaining the smooth operation of office logistics, ensuring confidentiality, and supporting various administrative functions. Key Responsibilities: Mail Handling: Receive, date-stamp, sort, and distribute incoming and outgoing mail and packages in a timely and accurate manner. Scan and route immigration-related documents such as receipts, approvals, rejections, and certificates to the appropriate internal departments. Ensure the secure handling of confidential and sensitive materials, delivering to the correct recipients. Office Equipment Maintenance: Keep printers, copiers, and other office machines stocked with paper and supplies daily. Replace printer and copier toner cartridges as required. Monitor unclaimed print jobs and distribute them to the correct individuals to ensure privacy and organization. Inventory & Supply Management: Manage inventory of mailroom and office supplies, ordering replenishments as needed. Receive and process package and vendor deliveries. Oversee cleanliness, stocking, and maintenance of kitchen areas. Office Support: Assist with office moves, equipment setup, or other administrative tasks as needed. Provide support to the Support Services Coordinator on special projects or daily operations. Packaging & Document Preparation: Scan and log tracking labels and review sheets for each case, including regular and CAP cases. Upload scanned tracking information to VisatraxCostSplitting system. Prepare, label, and package outgoing petitions and correspondence to appropriate USCIS locations. Consolidate approvals and receipts into searchable PDFs and maintain organized digital files. Print and prepare client petitions, attach payment checks, and ready documents for attorney review. Ensure proper signatures, photos, and documentation are included before shipment. Track and log all outgoing CAP cases and maintain Excel tracking sheets. Assemble approval packages for Foreign Nationals as necessary. Perform other related duties to ensure efficiency and compliance. Qualifications: High School Diploma or equivalent required; Associate degree preferred. Prior experience in a mailroom, administrative, or clerical role preferred. Strong attention to detail and organizational skills. Ability to handle confidential materials with discretion. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and document management systems. Familiarity with scanning, filing, and shipping processes. Ability to multitask, prioritize, and meet deadlines in a fast-paced environment. Strong communication and teamwork skills. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

Application Instructions: External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page. Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it . Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History. ** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified. Summary *Weekend availability is required* Performs the operations of the front desk and runs computer programs that assists in daily responsibilities. This position also ensures excellent service to faculty, staff, students, and campus guests. *Weekend availability is required* Essential Functions: Greets and welcomes patrons; answers and refer questions from patrons; ensures maximum satisfaction. Performs customer service functions. Performs data entry and utilizes management software systems; updates systems with billing information; posts charges to accounts, maintains cash receipts, and bank statements. Upholds and clearly communicates facility and university rules and regulations. Required Education, Knowledge, Skills, Abilities: High school degree or GED with two years related experience, or an equivalent combination of education and experience. Excellent interpersonal, communication, and time management skills. Proficiency in Microsoft Office, the internet, and other relevant software. Ability to handle sensitive information in a confidential manner. Ability to organize workflow and coordinate activities. Ability to maintain effective customer relations. Currently hold or obtain certifications, if applicable. Physical Requirements: light work; standing, walking, talking, hearing, and close visual acuity. Subject to inside environmental conditions. Not substantially exposed to adverse environmental conditions. Preferred Education, Knowledge, Skills, Abilities: Associates Degree. Experience in a university environment. Additional Job Description Disclaimer: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor. To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment. Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities. Time Type Requirement Part time Note to Applicant: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment. Wa ke Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.

Property About Us: Pyramid Global Hospitality operates a portfolio of award-winning, premium-brand hotels in some of the country's most vibrant cities. We believe in the power of hospitality and seek individuals to help us bring this virtue to life. Join us in creating an environment that fosters personal growth and allows you to be your best self. What You'll Do: * Greet and welcome guests upon arrival, creating a positive first impression. * Handle check-ins and check-outs efficiently, ensuring guest satisfaction. * Manage reservations, answer guest inquiries, and address complaints promptly. * Maintain a clean and organized front desk area. * Provide accurate information about the hotel, rooms, rates, and amenities. * Process payments and manage cash transactions accurately. * Coordinate with housekeeping and maintenance to ensure smooth operations. * Promote teamwork and contribute to a friendly, safe work environment. * Perform other duties as assigned. What We Offer: * Competitive salary and benefits package. * Opportunities for career growth and advancement. * A supportive and dynamic team environment. * Ongoing training and development programs. Qualifications What You'll Bring: * A friendly and professional demeanor with excellent communication skills. * Strong organizational skills and attention to detail. * A passion for customer service with a positive, can-do attitude. * Ability to multitask and remain calm under pressure. * Previous experience in hospitality or customer service is a plus but optional. * Flexibility to work various shifts, including evenings, weekends, and holidays. * Proficiency in hotel management software and Microsoft Office is a plus. * Prior Marriott brand experience highly preferred. * Previous experience with Galaxy LightSpeed PMS is a plus. Compensation Range The compensation for this position is $16.00/Hr. - $17.00/Hr. based on qualifications and experience.

ESSENTIAL JOB FUNCTIONS: Process check-in and check-out transactions for guests Greet guests in the lobby and help with line management and crowd control Assist guests with their self-check in and check out needs at kiosk stations Manage hotel room inventory Handle end of the day bookkeeping, auditing and account reconciliation Assist guests with questions about the city and property Assist guests with booking dinner, show, etc… when necessary Assists with guest service recovery when possible Answer guest and team member phone or radio calls Maintains and Upbeat and Positive attitude at all times Responsible for being apprised of current events in hotel to assist guests Acts as a liaison on behalf of the guest to expedite guest requests Maintains a professional and courteous attitude towards all guests (internal and external) Anticipating guests needs and guest expectations Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies. QUALIFICATIONS: Strong Interpersonal and communication skills. Proficient in a second language would be beneficial. Self-starter with strong problem solving ability One year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team player Excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke Close knit environment, with constant co-worker involvement Must be able to complete several tasks at once with accuracy Must be able to stand and walk for entire shift (an average 8 hour shift) while moving from kiosk to kiosk as needed to assist guests. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. EDUCATION/EXPERIENCE: HS diploma or GED. One or more years of appropriate experience; or equivalent combination of education and experience. Must be at least 21 years of age. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: May be subject to smoking environment and moderate noise. Fast paced, high volume environment involving constant Must be able to stoop, reach and bend as necessary. Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment.

Job Details NC The Umstead Hotel and Spa - Cary, NC Full Time High School $18.00 Hourly None PM/Evening Front OfficeDescription To increase guest satisfaction, the Reception Agent must provide efficient, prompt, and courteous service. Greet and assist arriving, departing, and in-house guests, in accordance with The Umstead's guidelines. Responsibilities for this position include: Must be able to register, process, and greet customers promptly; Checks the daily arrival list and blocks any special requests Responds to guest requests for information about the hotel and its surroundings; Arranges for special services requested by the guest; Stays current with developments in the hotel by reviewing the communication tools Arranges fulfillment of guest services by working with Bell staff, Housekeeping, Reservations and Room Service; Follows-up and verifies arrivals by updating registration cards in regards to spelling of guests name, address and method of payment; Resolves any guest related problems graciously and expeditiously, while simultaneously protecting the interests of both the guests and the hotel Is aware, at all times, of current room status and room availability; Is fully aware of The Umstead Hotel and Spas service concepts; Is fully aware of, and knows how to handle, all current and future hotel promotions; Minimizes loss of revenue by adhering to all established credit procedures & monitors customer accounts to insure adherence to hotel credit limits Adheres to hotel policies regarding the use of cash banks Ensures that guest mail and messages are delivered promptly; Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotels guests; Qualifications High School diploma or equivalent required. Bachelor's Degree preferably in hospitality or hotel management preferred Experience working at luxury property or hotel preferred Must be able to operate switchboard, fax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment. Communicates effectively with colleagues, guests, and supervisors. Ability to work as a team as well as individually. Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas. • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. • Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor. • Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times. • Adheres to all company policies and procedures. • Follows safety and security procedures and rules. • Knows department fire prevention and emergency procedures. • Utilizes protective equipment. • Reports unsafe conditions to supervisor/manager. • Reports accidents, injuries, near-misses, property damage or loss to supervisor. • Provides for a safe work environment by following all safety and security procedures and rules. • All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook). • Assists other Front Desk Personnel when need. • Perform any related duties as requested by supervisor/manager. KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable • Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. • Prior hospitality experience preferred, but not required. • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error. • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts. • Ability to read, listens, and communicates effectively in English, both verbally and in writing. • Ability to access and accurately input information using a moderately complex computer system. • Hearing and visual ability to observe and detect signs of emergency situations. PHYSICAL DEMANDS • Ability to stand and move throughout front office and continuously performs essential job functions. • Stand 95% of shift • Lifting up to 25 pounds maximum. • Occasional twisting, bending, stooping, reaching, standing, walking. • Frequent talking, hearing, seeing and smiling. Benefits 401(k) Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status. Other details Pay Type Hourly Min Hiring Rate $15.00 Max Hiring Rate $16.00

Job Details Cary, NC Full Time EveningDescription The critical function of any hotel is to provide a reliable, comfortable, accurate, trouble-free experience in sleeping accommodations. The GSA must understand how the standards of our hotel, Courtyard by Marriott and Marriott Worldwide, dictate the level of pre-planning, warm welcome and personal attention that must be delivered to each of our guests. The GSA must know how to fully utilize the MARRIOTT system, MARRIOTT database, Guest Dossier, Group Resumé, Logbook information and pre-shift hand-off to ensure that high levels of guest satisfaction (GSS) and product quality standards (QA) are met. The GSA will need to respond to any guest issues or requests all the way to the final resolution of the issue, using all avenues of communication. The GSA will build guest loyalty for the hotel and Marriott brand by demonstrating professional behavior, competent service skills, sincere hospitality, and adhering to the Courtyard by Marriott Mission Statement. The GSA will assist department managers in all areas of the hotel, in accordance with brand standards, to achieve a friendly, welcoming atmosphere of superior guest service; demonstrate exemplary performance, punctuality, and teamwork. ESSENTIAL JOB FUNCTIONS: 1. Complete and stay current on all Marriott mandated training and certifications 2. Accurately make reservations for guests staying with hotel. 3. Always protect the security and privacy of guests and clients (key control, checking ID when appropriate, phone transfer procedures) Follow proper credit card procedures. 4. Check guests into the hotel following the proper steps of check-in, ensuring that accurate guest information is recorded; verify a valid form of payment at check-in. 5. Check guests out of the hotel, following proper steps and providing a fond farewell. 6. Communicate with bell/driver staff to ensure the timely pick up and drop off of guests. 7. Accurately record information for wakeup calls to guest rooms on log sheet; accurately input information into PBX phone console for wakeup calls. 8. Assist guests with billing inquiries. 9. Assist and direct guests to meeting rooms. Stay informed and up to date on current meetings in house as well as upcoming meetings and functions. 10. Is knowledgeable of the surrounding area attractions and shopping/restaurant options. 11. Assist guests with questions regarding the location of the different hotel amenities and hours of operation such as swimming pool, fitness center, business center and the like. 12. In accordance with operational standards, assist management with the day-to-day arrivals - HHonors assignments and amenities in a manner that exceeds guest expectations and hotel & brand standards. 13. Exceed guest expectations by personal example for other Guest Services staff, as measured by direct guest feedback, SALT, TripAdvisor and other on-line review sites 14. Contribute to a team culture that fosters continuous improvement, mutual cooperation, loyalty & stability, superior service to guests and team alike. 15. Ensure that brand standards of operations, safety, and services are always maintained. Understand and execute strategies to achieve hotel goals and benchmarks for occupancy, rate, revenue, and cost objectives. 2 16. Ensure that all processes at the Front Desk are executed correctly so that revenues are protected, checks & balances in place. Regularly follows financial control procedures for cash, vouchers, inventories, and receivables. 17. Assist with group information entry as requested by Sales Team; post billing for banquet events as needed. 18. Coordinate effectively with Housekeeping to fulfill all guest requests in a timely manner, follow up to ensure completion, offer alternatives where we are unable to meet exact requests. 19. Coordinate with Engineering Teams for responsiveness to guest needs and to maintain all aspects of the hotel in a “like new” condition. ADDITIONAL RESPONSIBILITIES Our hotel's primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail - all team members are evaluated against this standard. Be aware of, act on and/or report any issue that affects the safety of guest or team member. A hotel operates 365 days a year, 24 hours a day. During your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas. Knows why competitors are successful in our market and directly markets/sells against him or her. Understand the parameters within which to make rate decisions based on occupancy levels, and when to consult with senior team members. Qualifications EDUCATION AND EXPERIENCE 1. High School diploma or general education degree (GED) is desired, but not essential. 2. Previous related experience - hospitality, front desk service - strongly preferred. 3. Comfort in a computerized environment is essential. KNOWLEDGE, SKILLS, ABILITIES 1. Work well and communicate effectively with other team members and departments 2. Ability to read and write in English, perform mathematical computations such as adding, multiplying, calculating room rates, taxes, percentages. 3. Effectively communicate with hotel guests and clients, utilizing courtesy, tact and diplomacy. 4. Excellent verbal and telephone skills 5. Ability to remain calm and organized in times of multiple demands 6. Follow directions accurately and efficiently. PHYSICAL/MENTAL DEMANDS 1. While performing the duties of this job, the employee may be required to stand, walk, carry, talk, listen and coordinate with other team members. The employee may be required to be on his / her feet for a large portion of the day / shift. Duties require that the employee work with a computer, monitor and telephone; use hands to manipulate tools or controls; be able to lift and / or move objects including packages and shipments; must be able to lift approximately 20 pounds overhead. 2. Must be able to sustain focus and attentiveness for extended periods of time. 3. Must be able to plan several steps ahead, always being ready to move on to the next task within each shift; keep written notes so that we do not lose any request or essential information. Physical and Mental Demands and the Environmental Factors Occasional (1 - 33% of the time) Frequent (34 - 66% of the time) Constant (67 - 100% of the time) _F__ Requires bending or twisting _O__ Requires walking and running _O__ Requires kneeling, crouching, stooping or crawling _F__ Requires repetitive movement 3 _C__ Requires standing _C__ Requires using hands to handle, control, or feel objects, tools or controls _O__ Requires working outside in all types of weather conditions _O__ Subject to cuts, burns, and bruises WORKING CONDITIONS 1. Front Desk, Guest facing, public area environment 2. A flexible schedule can vary from week to week; must be available to work on weekends and holidays.

SUMMIT HOSPITALITY GROUP: FRONT DESK AGENT JOB DESCRIPTION SUMMARY: At Summit Hospitality Group hotels, the Front Desk Agent works directly with the public to Check-In Check-Out guests and to achieve outstanding guest service as measured by brand standards for Marriott, Hyatt, and Hilton. Adheres to all Corporate and Brand Quality Standards. PREREQUISITES/QUALIFICATIONS: · Front Desk or Guest Services experience from Hilton, Hyatt, Marriott preferred. · Skilled at working under pressure and be able to consistently maintain a pleasant and professional personality when communicating with the public. · High School Diploma or GED equivalent. · Skilled at hotel computer operations for reservations, reports, and guest services. · Able to work a variety of shifts and weekends. · Demonstrated ability to lead by example. DUTIES AND RESPONSIBILITIES: · The expectation of this position requires a 32-40-hour work week which includes weekends and evenings (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt · Provide excellent customer service by being able to greet customers promptly and courteously, answer questions in a friendly, conversational manner. · Communicate with other Associates and maintain a professional attitude even in the face of challenges such as an irate guest. · Solve problems quickly and efficiently including following up with guests to ensure a problem has been solved satisfactorily. Anticipate issues before they happen. · Explain at check-in all necessary information for guests to access Internet and in room entertainment. · Ensure lobby is ready for clients and guests by helping to maintain the area is clean, neat, and free of clutter. Restock brochures, information, and commonly used forms in the front desk area. · Know and be able to provide information about local attractions and restaurants and give directions when asked. · Know and apply all Hotel and Corporate safety and security policies and procedures for guests and fellow Associates. · Attend training sessions as required by your supervisor. · When available, proactively assist teams during breakfast and social events to provide high quality guest service. · Ensure all guest accounts are posted promptly and correctly at Check-In/Check-Out. · Assist Front Desk/Operations Manager with ordering supplies and coding invoices for payment · Promote the loyalty of the brand and Summit Hospitality Group · Duties are subject to change and additional responsibilities/tasks may be assigned WORK ENVIRONMENT: · Flexible work schedule including nights and weekends · Ability to arrive on time as scheduled · Ability to stand, sit, reach, bend, stretch for extended periods of time · Operate computer and brand equipment for Check-In and Check-Out · Ability to lift 30 lbs. · Fast pace and often under pressure to perform · Team environment requiring patience and high level of communication

Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned. Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele.

Essential Functions Greet and welcome guests upon arrival, ensuring a warm and friendly first impression. Register guests into the computer system, verifying reservation details and processing payments. Handle cash and balance the cash drawer, maintaining accurate financial records. Provide guests with information about hotel facilities and local attractions. Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment. Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction. Maintain extensive knowledge of the hotel's services, facilities, and the local area. Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards. Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue. Work cohesively with the team, supporting management and collaborating professionally with co-workers. Skills and Abilities Understand the mission, vision, and goals of the hotel  Must be able to prioritize and work efficiently with limited supervision  Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs  Must possess basic computer skills  Strong attention to detail and the ability to handle multiple tasks simultaneously  General knowledge of the city where hotel is located and its attractions  Extensive knowledge of the hotel, its services and facilities  Ability to handle cash and balance cash drawer required  Strong team player, able to partner with management and other employees in a professional manner  Job Qualifications/Requirements Education: High School diploma or GED equivalence  Experience: 1 year of Customer Service experience preferred Additional: Will be required to work flexible scheduled shifts based on business needs Physical Requirements: The minimum physical requirements for this position include but are not limited to: Must be able to lift and/or carry up to 40 pounds frequently to assist guests Ability to stand for extended periods of time Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation Ability to bend and twist, push and pull, stoop, and kneel Ascend and descend a ladder Disclaimer We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  If you need accommodation for any part of the application process because of a medical condition or disability, please contact: *******************************.    Peregrine Hospitality Group is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.

Renaissance Raleigh North Hills Hotel is looking for Front Desk Agents!! Shift: Must have a flexible work schedule to include working nights, weekends, and holidays. We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and a high sense of responsibility - this role is perfect for you! Role Responsibilities: As a Front Desk Clerk, you have the responsibility to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously, and professionally at all times Maintain a high level of service and hospitality Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner Post guest charges, collect payments, and follow all cash handling procedures. Handle guest mail and messages with respect to privacy and professionalism Be knowledgeable of the hotel brand and various programs (travel programs, special offers) Be a great communicator to various departments and management on guest comments and concerns Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance Have full knowledge of hotel safety and emergency procedures Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefits package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord-managed hotels, plus training & development and career advancement opportunities. Why Renaissance Raleigh? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on the property to stay engaged with our associates and show you we care about you. You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now! If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. Experience Preferred 1 - 2 years: Experienced with face to face Customer Service is a must Behaviors Preferred Innovative: Consistently introduces new ideas and demonstrates original thinking Functional Expert: Considered a thought leader on a subject Team Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated: Devoted to a task or purpose with loyalty or integrity Motivations Preferred Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work Goal Completion: Inspired to perform well by the completion of tasks Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Member Services Representative - Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift Lead Department: Operations Purpose: Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift. Duties and Responsibilities: Perform to your best abilities during your assigned work shift. Monitor and maintain club cleanliness and atmosphere. Ensure that all proper training has been completed in order to operate safely and efficiently. Conduct regular audits to ensure the store is presentable and holding up to Excel Standard. Perform club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks. Process and Review Daily Club Activity Paperwork and file in appropriate folders. Audit and Balance Cash Drawers on a daily basis. Update and Review Daily Club Reports and complete any corresponding Data Entry Documents Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment Adhere to company's policies and guidelines and address any minor infractions. Provide a safe and secure environment for all members Communicate with members and a create a high level of customer service. Stocking all retail and promotional items for following shift. Perform daily club inspections, complete assigned cleaning sections. Understand and adhere to company standards, audit daily paperwork, and help resolve any day-to-day customer issues. Audit club inventory and communicate with GM, AM and Shift Lead on recommendations of inventory orders. Staying up to date on all required certifications and training courses. Communicating with, promoting, touring, and assisting prospects and potential members Assisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies Ensuring Facility complies with all state and federal laws and insurance requirements Operating and Assisting applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to. Qualifications: HS diploma or equivalent required. Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements Great communication skills with internal and external customers. Must be team oriented, motivated and well organized. Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines and phones. The noise level in the club environment may be loud on a regular basis. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work: This is a full-time OR part-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 1-40 hours a week. Club hours vary per location. These hours are subject to change at any time dependent on business needs. EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Our experts are actually seeking a Data Item Staff for a permanent possibility. This are going to be actually a Remote control task based out of USA. The Information Expert will certainly support in making and also maintaining coverage, and also provide department insights on performance and also build data versions to solve numerous measurable ventures. You will function very closely along with modern technology on business needs as well as data storage facility services to comply with department demands. Tasks In charge of creating new, tweaking existing, and also executing ad-hoc reporting in support of service procedures and also data-driven decision making. Need to possess the capacity to make relevant control panels on Energy BI and Excel. Create tough Data Quality specifications and controls to ensure data integrity as well as access. Handles and produces brand new records pipelines from resource devices to the Information Stockroom. Works carefully with Monitoring and Business Analysts to recognize business criteria, maintain complete paperwork and acquire service sign offs for all stating requirements, coming from everyday functioning files to high degree metrics. Generate, sustain, and cultivate scalable records pipes as well as information design Take advantage of records narration principles to create very clear and also impactful data visualizations utilizing Power BI Aid automate existing service procedures as well as boost exception-based coverage Deal with IT and also BA's to look into, research study, and also get brand new data variables (records exploration). Analyze large datasets to determine purposeful designs that give workable end results. Extremely assesses details acquired coming from multiple sources and also resolves disputes. Legitimizes information for correctness by confirming against criteria. Research information errors and also remediate poor data. Joins the Information Governance plan by upgrading the records dictionary and plan & techniques. Analyze and affirm metrics are effective and also offer comments to division innovators of styles that require interest. Credentials. 2+ years of knowledge doing in-depth record evaluation. Solid adventure teaming up with PowerBI. Working on different stating things like Dimensions, Measures, Filters, Figured out Specialization, improvements, guidelines, provisional formatting, DAX queries, Interactions, and so on in Power BI. Knowledge of DAX, SQL, M Code. Skillful in SQL, able to create complex SQL to generate files as well as analytics. Skillful in ETL tools including SSIS, PowerBI Dataflows, or other Big Information assimilations. Solid data modeling experience making use of star schema or even various other methods. Problem-solving by means of statistical analysis along with big records sets highly more suitable. Expertise with SSMS (SQL Web Server Management Studio), Power BI and Power Question. Expertise along with Smartsheets. Strong effort in the progression and well-timed conclusion of jobs and also due dates.

Part-time We are searching for an enthusiastic, service-focused hotel front desk agent/ housekeeping hybrid to join our team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. This position will be in the office as well as housekeeping/ houseman duties depending on where you are needed. If you love interacting with people in a positive work environment, apply now! Assist with cleaning of common areas including taking out trash, ensuring parking lot is trash free, cleaning windows, cleaning office and laundry room, blowing leaves and debris and sweeping walkways Fold clean laundry once a week Clean rooms as needed Ability and willingness to clean common areas and guest apartments Ability to receive and follow instructions on assignments each day

Check the day's work and correct any errors. Run the back-up disk Do all check systems Clean the lobby Set up continental breakfast Take reservations and enter into computer Do the audit; following the audit guidelines Other duties will be assigned for this position

Position: Member Services Representative - Front DeskReports to: General Manager (GM)/ Assistant Manager (AM) / Shift LeadDepartment: OperationsPurpose: Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift. Duties and Responsibilities: Perform to your best abilities during your assigned work shift. Monitor and maintain club cleanliness and atmosphere. Ensure that all proper training has been completed in order to operate safely and efficiently. Conduct regular audits to ensure the store is presentable and holding up to Excel Standard. Perform club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks. Process and Review Daily Club Activity Paperwork and file in appropriate folders. Audit and Balance Cash Drawers on a daily basis. Update and Review Daily Club Reports and complete any corresponding Data Entry Documents Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment Adhere to company's policies and guidelines and address any minor infractions. Provide a safe and secure environment for all members Communicate with members and a create a high level of customer service. Stocking all retail and promotional items for following shift. Perform daily club inspections, complete assigned cleaning sections. Understand and adhere to company standards, audit daily paperwork, and help resolve any day-to-day customer issues. Audit club inventory and communicate with GM, AM and Shift Lead on recommendations of inventory orders. Staying up to date on all required certifications and training courses. Communicating with, promoting, touring, and assisting prospects and potential members Assisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies Ensuring Facility complies with all state and federal laws and insurance requirements Operating and Assisting applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to. Qualifications: Must be at least 18 years of age or older. HS diploma or equivalent required. Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements Great communication skills with internal and external customers. Must be team oriented, motivated and well organized. Benefits & Perks: Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay Every Team Player receives a FREE Planet Fitness Black Card Membership Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players Other Details: Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines and phones. The noise level in the club environment may be loud on a regular basis. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work: This is a full-time OR part-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 1-40 hours a week. Club hours vary per location. These hours are subject to change at any time dependent on business needs. EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits: Gym Membership Flexible schedule Opportunity for advancement Bonus based on performance Employee discounts Welcome to Fuel Fitness! Front Desk Attendants are the face of the company and have a huge impact on the pace and environment of the gym. You will be the first and last impression for all of our members and potential new members. We are looking for individuals with contagious personalities, desire to improve, passion for fitness, and looking to have a blast at work. Perks of the job: • Competitive pay • Fast paced work environment • Free gym membership So, who are we looking for? • Someone with a certain level of social intelligence. • You will be working with many different personality types with members and on staff. • You will need to give the greatest care and best attitude with our members. Someone that looks forward to maintaining high standards. • You work hard and go straight for the goal. • You are excited about meeting new people. • You have a positive attitude and look forward to helping others Compensation: $10.00 per hour

Full-time Description Full SUMMIT HOSPITALITY GROUP: GUEST SERVICE REPRESENTATIVE JOB DESCRIPTION SUMMARY: The Hotel Guest Service Rep. for Summit Hospitality Group is responsible for providing our guest with memorable service all while conducting various daily operations.Daily operations consists of guest interaction by recording and communicating guest special requests and problems to appropriate department to ensure that they have been addressed in a timely and professional manner.PREREQUISITES/QUALIFICATIONS: Two (2) years previous experience as a Front Desk Rep. for a name brand hotel chain; preference for Marriott, Hilton, and Hyatt Strong leadership skills Excellent oral and written communication skills Demonstrated planning and organizational ability Able to prioritize and quickly change direction as needs arise Working knowledge of FOSSE, Microsoft programming, Excel, Clover, and Micros Restaurant Management System Able to diagnose and repair simple computer problems Skilled in math and able to operate a 10 key by touch DUTIES & RESPONSIBILITIES: Provide Customer Service to guests in an intelligent and professional manner Run shift reports/journals from Front Office Systems Prepare daily arrivals/departure reports with a strong focus on guest requests. Makes corrections and adjustments and handles all computer problems that might occur throughout the shift Reviews and corrects discrepancies in the Front Desk System Ensures complete guest satisfaction Completes Guest registration process Must be familiar with computer systems for Guest reservation information processing Must verify and imprint Guest credit cards for authorization Must be well versed in cash handling and accurately balance house bank Assigns guests rooms based on preferences and availability Drives the Revenue Management process by selling rooms at various rates Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution Answers questions in regards to hotel facilities and services Answers the telephone and books reservations Answers Guest inquiries for local directions/events Recommends local area restaurants, points of interest, or needs for transportation Maintains cleanliness of front desk, lobby, and back office Follows up promptly with Guest check-ins, complaints, and other requests Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests Understand all Emergency procedures for incidents, accidents, fire, safety, or criminal activity Participates in Hotel Safety Committee Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People Duties are subject to change and additional duties may be assigned as needed by the manager on duty Able to drive Company's Vehicle for Guests Transportation to/from Assists with setting up meeting rooms WORK ENVIRONMENT: Flexible work schedule including weekends; this position is referred to as first or second shift. Able to lift 50 lbs Valid Driver's license Sitting, standing, reaching, and bending for extended periods of time.

Check the day's work and correct any errors. Run the back-up disk Do all check systems Clean the lobby Set up continental breakfast Take reservations and enter into computer Do the audit; following the audit guidelines Other duties will be assigned for this position