Front Desk Agent
Front Desk Clerk Job 13 miles from Carmel
City, State:Indianapolis, Indiana
The purpose of a Front Desk Agent is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Operate the front desk according to standard operating procedures and with exceptional guest service.
Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
Check registration (folio) cards for completeness, accuracy, and legibility.
Maintain accurate cash sheet. Responsible for cash drawer balancing.
Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting.
Know emergency procedures and how to respond.
Never say a guest's room number out loud.
Be knowledgeable of hotel promotions.
Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.
Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is.
Complete daily reports, audits correspondences etc. as required by your shift.
Keep lobby and office area clean at all times,
Set wake-up calls as dictated by your shift.
Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.
Take and confirm credit cards for validity and acceptability.
Lock and secure area if leaving the front desk, even if it is for a moment!
Create incident reports for guest injuries / issues when required.
Answer all calls within three (3) rings. All calls are to be answered in a “scripted” manner.
Take and record reservations with accuracy. Confirm as requested.
Resolve guest complaints.
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
Demonstrates accuracy and thoroughness.
Monitors own work to ensure quality.
Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
Meets or exceeds productivity standards.
Produces adequate volume of work efficiently in a specific time.
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
Responds to requests for service and assistance.
Demonstrates the desire and ability to provide high quality service to both internal and external customers.
Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
Asks for and offers help when needed.
Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
Takes responsibility for own actions.
Performs work with little or no supervision; works independently.
Can be relied upon regarding task completion and follow up.
EDUCATION AND EXPERIENCE REQUIREMENTS:
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to speak English fluently.
Ability to interpret and perform basic computer and POS system functions.
WORK ENVIRONMENT:
The work environment normally entails the following:
• Indoor work environment
• May be exposed to and use of cleaning chemicals throughout the shift
• Minimal to moderate noise levels consistent with hotel environment
Top of Form
PHYSICAL DEMANDS:
During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.
The physical activity normally entails the following attributes.
Position is expected to:
• Stand more than 2/3 of the time
• Walk less than 1/3 of the time
• Sit less than 1/3 of the time
• Lift up to 15 lbs
• Push / pull up to 10 pounds
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
Front Desk Agent
Front Desk Clerk Job 26 miles from Carmel
Hello! Good Morning! Hi there! Good Afternoon! Thank You! Do you say these things to complete strangers? Do you normally have a smile on your face and enjoy talking with people? Then we have a job for you! We are looking for individuals to provide excellent customer service to our guests. Whether it be talking to them on the phone, checking them into the hotel, assisting them with questions, greeting them as they come and go or just chatting with them about their stay or their travel plans. A good front desk agent is attentive to every guest that they encounter, must be able to be on their feet 8 hours, have working knowledge of computers, be able to lift and move up to 25 lbs. and most of all …… SMILE!
Apply NOW! Look Forward to meeting you!
**MUST BE AVAILABLE TO WORK EVENINGS AND WEEKENDS**
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Medical Office Specialist
Front Desk Clerk Job In Carmel, IN
At Goodman Campbell Brain and Spine (GCBS), every member of our team is essential to fulfilling our mission to deliver exceptional and timely neurosurgical care with a steadfast emphasis on quality.
We work to cultivate an authentic culture through purposeful actions that convey collaboration, respect and a shared vision of excellence. We truly value every interaction we have - with our patients and each other. Our team is at the heart of all we do as an organization, and each employee has the opportunity to enhance the level of service we provide to our patients. We are in search of like-minded individuals, who are pursuing a job of purpose that impacts the lives of patients.
Job Summary
We are seeking a dedicated and capable Medical Office Specialist to facilitate a positive experience for our patients and team. This position is responsible for routine clinical and administrative tasks to help deliver an outstanding and efficient patient experience in a fast-paced environment. As you learn and grow in the role, you will have the opportunity to learn multiple positions - front desk, patient rooming and check out - to become an integral part of our team.
To be successful in this role, you should exhibit exceptional customer service abilities to align with Goodman Campbell's dedication to a positive patient experience. Outstanding employees in this role are detailed, accurate and efficient while striving to deliver the highest level of patient service. As this role is an essential part of our team, active communication and respectful collaboration with peers is vital to success.
This role provides ample variety as you are given the opportunity to master multiple roles, which creates a development pathway for growth within our organization:
Medical Office Specialist I - fully competent in 1 to 2 positions
Medical Office Specialist II - fully competent in 2 to 3 positions
Medical Office Specialist III - fully competent in 3 or more positions
Your training will begin with becoming skilled at working with the front desk, patient rooming and/or check out depending on the needs of the organization. With growing competency and a positive attitude, there will be opportunities to learn about other positions within our organization - including but not limited to medical records, phone operator, medical administrative assistant, etc.
Front Desk Agent
Front Desk Clerk Job In Carmel, IN
Property At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description
At the Renaissance Indianapolis North we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Renaissance Indianapolis North can mean for you! The Renaissance Indianapolis North boasts 266 guest rooms, and 12,400 sq ft of event space.
Overview
Currently offering $500 in sign on bonuses ($250 paid after 30 day, $250 after 90 days), in addition to a quarterly incentive plan and monthly attendance bonuses. $16.00/hour.
Please apply directly online at careers-phg.icims.com/jobs
This is a full time position requiring weekend availability on both Saturdays and Sundays.
Typical shifts are 3pm to 11pm, with some mid shifts and overnight shifts available.
We are looking for a highly motivated, guest service oriented individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role:
* Help guests discover their "Wanderlust" experience
* Provide exceptional customer service by being engaging and taking sincere interest
* Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
* Help to resolve problems and "WOW" guests through recovery when things aren't quite right
* Promote and sell special hotel programs.
* Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
* Be knowledgeable of all emergency procedures and policies.
* Maintain house bank.
* Communicate all pertinent information to manager on duty.
* Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
* Assist other departments as needed.
Qualifications
Outstanding guest service skills.
Compensation Range
The compensation for this position is $16.00/Hr. - $16.00/Hr. based on qualifications and experience.
Front Desk & POS Attendant
Front Desk Clerk Job 13 miles from Carmel
Our Welcome Front Desk and POS Attendants are the first and last impression for The Riviera Club for both members and guests. The person applying should be energetic and welcoming, organized, positive attitude, have computer basics knowledge, and want to work in customer service. Opening and Mid Day shifts are currently available!!
Job Responsibilities Include:
- Greeting members
- Handling financial transactions & balancing cash drawer
- Taking reservations for all Rivi events & programming
- Keeping front desk stations & lobby organized & clean
- Answering phone calls and assisting with member questions & concerns
- Providing membership information for potential Rivi members.
The position is available for Full or Part Time occupation.
Please email or call Gregg at
************ (ext. 175)
Job Types: Full-time, Part-time (Opening & Mid Day Shifts Available)
Hourly: $10.00 /hour
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Front Desk Agent
Front Desk Clerk Job In Carmel, IN
div itemprop="description"section class="job-section" id="st-company Description"divp class="googlejobs-paragraph--empty"/ph2 class="title"Company Description/h2/divdiv class="wysiwyg"pLet your passion for discovery become a career. br/br/Exploring the world doesn't have to stop when the workday begins.
At Renaissance Hotels we know your passion for discovery is more than a hobby, it's a career.
br/br/At Renaissance Hotels and Resorts we believe that no matter where or why you travel there is something new to be found.
We consider ourselves to be local experts and help all of our guests have a great experience during their visit to Central Indiana.
If you enjoy helping people, like sharing your experiences about the newest restaurants and nightlife, if you like art, music and culture then this could be the job for you!/p/div/sectionsection class="job-section" id="st-"divp class="googlejobs-paragraph--empty"/ph2 class="title"Job Description/h2/divdiv class="wysiwyg" itemprop="responsibilities"ulli Completes check in/out procedure with guests while ensuring it is more than a transaction.
/lili Ensures proper billing of accounts/lili Helps directs guests around hotel and local area/lili Is a point of contact for all guest requests, complaints, issues, and recovery/li/ul/div/sectionsection class="job-section" id="st-qualifications"divp class="googlejobs-paragraph--empty"/ph2 class="title"Qualifications/h2/divdiv class="wysiwyg" itemprop="qualifications"pMust have an outgoing personality and able to maintain a smile in you voice.
/pp Must be able to multi task by talking with guests and utilizing computer at the same time/pp Background in Hospitality preferred/p/div/sectionsection class="job-section" id="st-additional Information"divp class="googlejobs-paragraph--empty"/ph2 class="title"Additional Information/h2/divdiv class="wysiwyg" itemprop="incentives"pAll your information will be kept confidential according to EEO guidelines.
/pp We are implemented COVID 19 guidelines to ensure the safety of our associates and guests.
/p/div/section/div
Concierge/Front Desk Receptionist
Front Desk Clerk Job In Carmel, IN
As the Concierge, you will provide exceptional first impressions, act as the hospitality ambassador for the entire community, and offer business office support. This opportunity is a perfect fit for compassionate individuals looking to make a difference in the lives of others. We offer opportunities for training, advancement, education financial assistance, and much more.
When you join our team, you'll gain:
* Referral Bonus - Earn a bonus each time we hire a new team member referred by you.
* Flexible Scheduling - Partner with your manager to create your ideal schedule.
* Full-time, Part Time?- What works best for you? We want to make it happen!
* Tuition Assistance - We invest in our team members' development to promote within. Share your career goals with us!
* Leadership Support - We will give you the resources, training, and guidance to be successful in your current and future roles. Your success is our success!
* Collaborative & Inclusive Work Culture - We value all of our team members' experiences and backgrounds, and we continue to build dynamic teams. We're committed to listening to team members' ideas in order to make some of the best improvements.
* Positive Impacts - You'll make a difference by helping seniors live life on purpose!
Responsibilities
* Answers incoming calls with a smile and provides routine information to callers; records messages and screens and routes calls to appropriate destinations.
* Performs general clerical functions including typing, memos, filing, processing facility mail; and operating general office equipment.
* Screens and directs all visitors.
* Communicates and interacts with guest, residents, families and team members in a kind, respectful and effective way.
* Champions hospitality and delivers excellent customer service to residents, families, visitors, and vendors.
* Ensures that an attractive home environment exists at all times with a milieu that fosters engagement, socialization and purposeful living.
Qualifications
* High school diploma or equivalency preferred
* Ability to read, write, speak & understand the English language
* Empathy for the challenges experienced by residents, families and team members and the problem-solving skill sets to support them.
* Demonstrated computer skills and ability to interact with a variety of electronic devices.
* Ability to communicate effectively verbally and in writing using the English language.
* Ability to handle multiple tasks simultaneously.
Preferred Qualifications
* Previous experience working with seniors preferred and desire to serve and care for seniors
Shift
* Every other weekend, 3-9pm
* PRN/ As needed
OUR HIRING PROCESS IS QUICK & EASY
Step 1: Application (5-10 minutes) Apply for the position that matches your interest and let us know the best way to contact you.
Step 2: Phone Screening (20 minutes) These quick introductions help us to learn more about your career goals and see if New Perspective is a good fit.
Step 3: In-Person Interview (45 minutes) We want to learn more about you! Share your past work experiences and your future goals. You'll also get to ask us questions, tour our community, and meet some of the team.
Step 4: Job Offer If the role and community seem like a good fit, we'll reach out with a job offer. Job offers may even be made at the time of your interview!
New Perspective is an Equal Opportunity Employer.
Front Desk Agent
Front Desk Clerk Job 13 miles from Carmel
Property Description
The Westin Indianapolis is a prestigious downtown hotel located in the heart of Indianapolis, Indiana, offering exciting career opportunities for job applicants looking to join the hospitality industry. As part of the Westin brand, known for its focus on well-being and guest satisfaction, employees at The Westin Indianapolis can expect to work in a supportive and positive environment. The hotel offers a range of employment opportunities, from guest services to culinary, events, and more, providing a diverse and fulfilling career path. The Westin Indianapolis is committed to creating a culture that values personal and professional growth, teamwork, and exceptional guest experiences. Employees can expect to work in a modern and stylish environment, where they can showcase their skills, advance their career, and be part of a team that delivers exceptional service to guests. Joining the team at The Westin Indianapolis presents an exciting opportunity to be part of a renowned hotel that is dedicated to creating memorable experiences for guests in the vibrant city of Indianapolis.
Overview
Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact.
Responsibilities:
Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
Provide information about hotel facilities, services, and local attractions.
Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
Process guest payments and maintain accurate records.
Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
Maintain the cleanliness and organization of the front desk area.
Assist in administrative tasks, such as answering phone calls and handling reservations.
Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and embark on a fulfilling career journey with us!
Qualifications
High school diploma or equivalent
Prior cash handling experience necessary
Exceptional communication skills
Very good computer skills
Ability to work flexible hours including weekends and holidays
Strong problem-solving skills
Ability to multitask and work in a fast-paced environment
Experience in customer service is preferred
Knowledge of hotel or resort operations is a plus
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
PM Front Desk Agent- Part Time
Front Desk Clerk Job 13 miles from Carmel
Ideally located in the heart of downtown Indianapolis, the four-diamond Omni Severin Hotel stands as the city's longest running luxury hotel and a beautifully restored piece of the city's history. The hotel elegantly combines the grandeur of the early 1900's with the modern amenities and superior service of today, and offers memorable experiences that are within walking distance to many leisure, business and cultural attractions.
Associates at the Omni Severin Hotel enjoy a safe and nurturing environment where anything is possible to make their career with Omni Hotels a reality. The pride in our associates, the engagement of our guests and the spirit of “Hoosier Hospitality” are just a few examples of why we are the employer of choice in the Indianapolis area. If you are a people pleaser, self motivated, and live to serve others, the Omni Severin Hotel is the hotel for you.
Job Description
For more than 100 years, Omni Severin Hotel has stood as the longest-running luxury hotel in the heart of downtown Indianapolis. When you join the Omni Family you will receive free parking, a free lunch/dinner, an excellent starting rate of pay, full benefits and be surrounded by co-workers who are All-In for our guests and each other!
Responsibilities
Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
Empathetically listen to guest inquiries and provide appropriate responses
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Pre-register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail in order to ensure security of guest room access.
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
Maintain guest history files on all guests
Accommodate room changes expediently
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Issue safe deposit boxes to guests and ensure security of key
Monitor, send and distribute guest faxes
Generate, print and distribute daily and weekly reports
Resolve discrepancies on the room status report with Housekeeping
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Qualifications
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Previous customer service experience
Previous hotel front desk experience is strongly preferred
Previous cashiering experience is preferred
Fluency in a foreign language is preferred
Previous guest relations training is preferred
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Front Desk Agent
Front Desk Clerk Job 13 miles from Carmel
Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Education & Experience
High School diploma or equivalent required; College course work in related field helpful.
Experience in a hotel or a related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
Ability to read, comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
An operational knowledge of Microsoft Office suite
Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)
• Ability to participate in the creation of an enjoyable work environment
Requirements
Job Duties & Functions
Approach all encounters with guests and associates in a friendly, service-oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.
Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times.
Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met.
Handle requests for information, mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service, facilities and hours of operation.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly, efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other associates.
As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
Front Desk Agent
Front Desk Clerk Job 13 miles from Carmel
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities
QUALIFICATIONS:
High School diploma or equivalent required; College course work in related field helpful.
Experience in a hotel or a related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
Ability to read comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
An operational knowledge of Microsoft Office suite
Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
Ability to participate in the creation of an enjoyable work environment
RESPONSIBILITIES:
Approach all encounters with guests and associates in a friendly service oriented manner.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
Handle requests for information mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service facilities and hours of operation.
Answer inquiries from guests regarding restaurants transportation entertainment etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other associates.
As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
Access to back of house areas of the hotel and sensitive information
Demonstrated ability to handle cash prepare and deposit cash drops secure and balance bank
Interact and occasionally have unsupervised contact with guests and/or colleagues
Access and control to sensitive areas in the hotel premises including Master Keys and/or guestrooms Storage/Liquor Room and secured file cabinets
Drive safely on behalf of the company for business reasons
Maintain a high level of trust and responsibility
Represent the company with certain level of reputation and good character as well as exercise sound judgement
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more details
Medical Dental and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Front Desk Associate
Front Desk Clerk Job In Carmel, IN
Positions are available at our Carmel and Zionsville locations!! Perks and Benefits:
Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
Competitive hourly base pay, plus tips; sales bonuses
Medical, dental, and vision insurance benefits
Merit-based pay increases
Paid Vacation
Complimentary service membership
About the Position: The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.
This position requires:
Sales experience and confidence (membership sales are highly valued!)
Customer service experience (retail, restaurant)
Computer/ Technology proficiency
A passion for dogs and dog health & wellness!
Reliable transportation
Willingness to work in a smoke-free environment
Who We Are Looking For:We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks:
Drive membership sales through health and wellness education
Drive key performance indicators - average ticket price and rebook ratio - through memberships, service
add-ons, and retail sales
Develop membership leads; Follow up with potential members
Answer phone calls, schedule customer appointments, manage customer profiles and records
Manage cash drawer - responsible for daily cash handling
Manage customer expectations; Resolve customer concerns; Retain memberships
Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
Perform other tasks and duties as assigned by the Scenter Manager
Skills and Abilities:
Confidence in selling services and products
Ability to connect with customers (both canine and human!) and provide outstanding customer service
Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
Effective communication with team members and dog parents (in person and on the phone)
Independently solve problems using Scenthound values and culture as a guide
Attention to detail
Time-management; Scheduling appointments efficiently
Accountability; hold oneself and others to Scenthound standards
Compensation: $10.00 - $13.00 per hour
Front Desk First Impressions
Front Desk Clerk Job 13 miles from Carmel
div class="col col-xs-7 description" id="job-description"
p style="line-height:1.38;"spanfont color="#000000" face="Arial"span style="font-size:10pt;"Cornerstone Construction Group, LLC is looking for /spanspan style="font-size:13.3333px;"a/spanspan style="font-size:10pt;" Front Desk First Impressions Coordinator to join our company in our Indianapolis office. /span/font/span First Impressions will act as the office location's receptionist greeting clients and providing administrative assistance to the firm. This role is a key brand ambassador for the company providing exceptional customer service to all they interact with. This includes:/pp style="line-height:1.38;"The Front Desk First Impressions must work collaboratively with all office and construction services staff in support of services, exhibiting flexibility, and a “can-do” attitude. Customer services are the key priority in this position requiring the First Impressions to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes comfort and trust./pulli Greeting and directing clients and visitors by phone, email, or in person./lili Providing administrative support to entire team including correspondence, coordinating appointments, scheduling events, ordering office, handling office mail, scanning and assembling documents, note tasking etc.,/lili Assisting clients with requested information, delivery of documents and payments, and general inquiries. /lili Assist with preparation of paperwork and bid documents. /li/ulullistrong What experience and skills do I need to be successful?/strong/lili Comfortable working daily in Microsoft Office products including Excel, Word, and Outlook./lili Strong communication and customer service skills for interacting with our customers on the phone, via email, and in person. Strong attention to detail and accuracy./lili Previous experience in a related receptionist or administrative support role highly desired./li/ulpstrong Great Perks and Benefits:/strong/pp Some major perks this firm can offer are long-term job stability, work-life balance, and significant opportunity to grow your career within the firm. In addition:/pulli Competitive Insurance reimbursement plan./lili Paid Time Off (PTO), Holidays and Vacation, Sick Time /lili 401k employer matching program to save for retirement./lili Incredible potential for upward mobility and career growth/li/ulpspan style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"span style="font-family:Arial;"span style="color:#000000;"span style="font-weight:400;"span style="font-style:normal;"span style="text-decoration:none;"The ideal candidate will be organized, a specialist at administrative support and a team player who can efficiently work with all levels of employees./span/span/span/span/span/span/ppspan style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"span style="font-family:Arial;"span style="color:#000000;"span style="font-weight:400;"span style="font-style:normal;"span style="text-decoration:none;"Responsibilities: /span/span/span/span/span/span/pulli style="list-style-type:disc;"span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"span style="font-family:Arial;"span style="color:#000000;"span style="font-weight:700;"span style="font-style:normal;"span style="text-decoration:none;"Administrative support/span/span/span/span/span/spanspan style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"span style="font-family:Arial;"span style="color:#000000;"span style="font-weight:400;"span style="font-style:normal;"span style="text-decoration:none;" - Coordinate all aspects of business meetings and events. Provide data entry, calendar coordination, and serve as a master of Microsoft Office Suite. Review and respond to correspondence and draft appropriate responses for the entire team. /span/span/span/span/span/span/lili style="list-style-type:disc;"span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"span style="font-family:Arial;"span style="color:#000000;"span style="font-weight:700;"span style="font-style:normal;"span style="text-decoration:none;"Other /span/span/span/span/span/spanspan style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"span style="font-family:Arial;"span style="color:#000000;"span style="font-weight:400;"span style="font-style:normal;"span style="text-decoration:none;"- Manage expenses and prepare reports with receipts and other forms of documentation. General administrative support and other duties as assigned./span/span/span/span/span/span/li/ulpspan style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"span style="font-family:Arial;"span style="color:#000000;"span style="font-weight:400;"span style="font-style:normal;"span style="text-decoration:none;"Requirements: /span/span/span/span/span/span/pulli style="list-style-type:disc;"Positive and self-motivated, forward-thinking attitude /lili style="list-style-type:disc;"span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"span style="font-family:Arial;"span style="color:#000000;"span style="font-weight:400;"span style="font-style:normal;"span style="text-decoration:none;"Excellent communication and organizational skills with the ability to /span/span/span/span/span/spanfont color="#000000" face="Arial"span style="font-size:13.3333px;"multitask./span/font/lili style="list-style-type:disc;"span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"span style="font-family:Arial;"span style="color:#000000;"span style="font-weight:400;"span style="font-style:normal;"span style="text-decoration:none;"Creative problem solving and practical time management /span/span/span/span/span/spanfont color="#000000" face="Arial"span style="font-size:13.3333px;"skills./span/font/lili style="list-style-type:disc;"font color="#000000" face="Arial"span style="font-size:13.3333px;"Great time management skills and organizational skills. /span/font/lili style="list-style-type:disc;"font color="#000000" face="Arial"span style="font-size:13.3333px;"Loves People and Smiles! :-) /span/font/li/ulp /pp style="line-height:1.38;" /p /div
Front Desk Attendant - Hanna Commons, Indianapolis
Front Desk Clerk Job 13 miles from Carmel
Full-time Description
Job Summary: The Front Desk Attendant is responsible for maintaining a safe and secure environment for all employees, visitors, and residents. The Front Desk Attendant performs light clerical and janitorial tasks, as well as security duties such as signing in and out visitors.
Duties & Responsibilities:
· Greet all residents and visitors with a smile and be ready to provide excellent customer service.
· Monitor entrance and departure of visitors, and other persons, ensuring they sign the in and out log.
· Maintain accurate records of all visitors and deliveries with date, time, and destination.
· Write reports of daily activities and irregularities.
· Prevent severe damage to buildings and tenant property by reporting incidents to the appropriate authorities.
· Monitor and operate security systems such as security cameras and alarms.
· Assist with emergency evacuation procedures.
· Complete detailed incident reports for all security incidents for appropriate management personnel.
· Assist with clerical duties during down time, such as sorting, photocopying, faxing, scanning and file administration.
· Assist with basic custodial duties as needed, such as trash removal from front office area, dusting, and light cleaning.
Knowledge, Skills & Abilities:
· Excellent customer service and interpersonal skills.
· Positive attitude, good judgement, and problem-solving skills.
· Observant with a notable focus on ensuring safety and security.
· Ability to remain firm yet calm and professional in challenging situations.
· Self-starter with demonstrated high degree of independent initiative.
· Proficient with Excel and Microsoft Word.
Education & Experience:
· High School Diploma or equivalent required.
· 2+ years of relevant experience preferred. Familiarity with property management industry is a plus.
· Must have a valid driver's license, clean driving record, and the ability to travel as needed between work locations.
Physical Demands:
· Long periods of working on a computer and communicating via phone and email. Extensive keyboarding.
· Ability to move throughout building and worksites as necessary
· Regularly required to communicate verbally and understand conversation both in person and via phone.
· May occasionally lift and/or move up to 20 pounds.
· Drive personal vehicle between worksites as needed.
Other Duties: This job description does not encompass all responsibilities and activities of the position. Management may add or change duties as needed.
EEO Statement: UPHoldings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including hiring, promotion, termination, compensation, and training.
Salary Description $14.00
Lead Night Auditor
Front Desk Clerk Job In Carmel, IN
This is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors and staff in a warm and courteous manner. Oversees the guest registration and check-out process.
Promotes hotel services and amenities and provides helpful information.
RESPONSIBILITIES:
· Providing quality guest service to all of our guests and visitors.
· Perform all duties toward the goal of maximizing guest service.
· Greet guests who have made advance reservations register them in an efficient and friendly manner.
· Greet visitors who are looking for accommodations and attempt to meet their needs.
· Acquaint guests with services available in the area.
· Accurately following accounting procedures.
· Answers external and internal telephone calls taking and delivering messages as needed.
· Acts as the reservation attendant.
· Answer questions and give out accurate, helpful information.
· Run various end of day reports and reconcile information from various systems.
· Adhere to all department and Company policies and procedures.
· Ensure guest security by the proper handling of guest keys.
· Properly handle lost and found items.
· In the event of inclement weather, will be required to remain on sight and on duty until replaced.
· Perform other duties as assigned.
ADDITIONAL LEAD RESPONSIBILITIES
· Ensure Coury Hospitality attendance policies are being followed and enforced during the overnight shift.
· Holding Auditors accountable for tasks given to them, both by Lead Auditor and Front Desk Manager or supervisors.
· Responsible for training of new night auditors.
· Spot Checking the audit procedure at different times to ensure accuracy and proper procedures are being followed.
· Work with Front office manager for Scheduling needs and coverage when other night auditors need time off.
· Provide leadership to the overnight shift.
· Undertaking the responsibility of guest relocation. Contacting other hotels and ensuring the relocation systems and procedures are followed.
· Ensure night audit is following the recovery procedures.
· Writing a nightly report detailing any concerns that happened over night to share with Front Office Manager and Director of Rooms.
· Issuing noise complaints to guests when the situation arises.
· Must be flexible with schedule and willing to cover shifts due to call off or other situations that arise.
KNOWLEDGE, SKILLS AND ABILITIES:
· Able to be alert and function during night shift 11 PM to 7 AM.
· Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
· Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
· Ability to deal with guests when they are angry or upset.
· Professional appearance and mannerism.
· Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
· Previous cashier experience/ Basic accounting skills.
· Ability to work quickly and thoroughly when under pressure.
· Knowledge of hotel facilities and features.
· Ability to attend to more than one task at a time.
· Ability to maintain excellent attendance and punctuality.
EXPERIENCE:
· Customer Service experience preferred
PHYSICAL DEMANDS:
· Must be able to stand for long periods of time.
· May include crowded office setting or “close quarters”.
· General office environment with limited physical activity.
Night Auditor
Front Desk Clerk Job In Carmel, IN
LOCATION NAME of Schahet Hotels is seeking a Night Auditor to join our growing team. Are you friendly and able to work in a fast-paced environment? The Hotel Night Auditor attends to guests' needs, including, but not limited to, registration, checkout, and cashiering.
About Us
As a leader in the hospitality industry, Schahet Hotels has built a reputation based on exceptional culture and superior service. We have earned the title of “Best Places to Work” the past 3 years (‘21, ‘22, ‘23) and are excited to expand our team as we continue to grow! While a large organization, we believe culture is the forefront of our business. We refer to our shared values as RISE: Respect, Integrity, Service, and Excitement. We believe that when our team members are happy, everyone benefits!
Benefits
Insurance
Medical
Dental
Vision
VPS
PTO
Employee Discount
Employee Assistance Program
401K w/ Match
Life Insurance
Referral Bonus Program
Responsibilities
Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house
Explain and provide any promotional items to each guest checking in
Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met
Cover other areas of hotel as needed
Document any guest accidents by completing the accident report form
Complete the maintenance log whenever a complaint is reported
Maintain all areas of the front desk
Take the initiative to greet guests in a friendly and warm manner
Other duties as assigned
Qualifications
High School diploma/GED required
Some college preferred
Good accounting and math skills
Experience handling cash, credit card procedures, and use of math concepts
EEO Statement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Front Desk Agent
Front Desk Clerk Job 36 miles from Carmel
Front Desk Agent
Reports To: Front Office Leadership / Assistant General Manager / General Manager
The Front Desk Agent is responsible for providing exceptional service to
guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins
and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner.
_____________________________________________________________________________
Essential functions: Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
● Greet and welcome guests upon arrival, ensuring a warm and positive first impression.
● Register guests into the hotel's system, verifying reservation details, address, and
payment information.
● Promote and enroll guests in the hotel's loyalty program, providing recognition and
benefits to members.
● Process payments during check-in and check-out, manage a house bank, and
accurately report daily receipts.
● Assist guests with service requests, such as issuing keys, handling safety deposit boxes,
and posting miscellaneous charges.
● Respond promptly and effectively to guest complaints, providing solutions and escalating
as necessary.
● Answer telephone calls courteously, providing accurate information and service.
● Handle reservations with efficiency and accuracy.
● Assist with hotel shuttle or transportation services, ensuring timely and courteous
service.
● Assist guests with luggage upon arrival and departure.
● Be knowledgeable about the local area, hotel services, and amenities, providing helpful
information to guests.
● Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and
faxes.
● Be aware of and prepare for incoming VIP guests.
● Follow all company Standard Operating Procedures and perform additional tasks as
directed by the General Manager.
● Exhibit a positive and cooperative attitude as part of the team.
● Communicate effectively with coworkers and contribute to a supportive work
environment.
● Handle and account for keys properly.
● Understand and adhere to emergency procedures and security policies.
● Ensure the confidentiality and protection of guest room numbers.
● Promote hotel amenities and upgrades to guests to enhance their experience and
increase revenue.
● Must maintain a neat, clean, and well-groomed appearance in accordance with company
standards
Qualifications:
Education: High School diploma or equivalent.
Experience: Prior experience in a customer service role preferred.
● Strong verbal and written communication skills.
● Basic computer skills.
● Knowledge of the hotel, its services, and the surrounding area.
● Ability to stand for extended periods, up to 8 hours.
● Ability to lift up to 15 lbs on occasion.
● Willingness to work flexible schedules, including nights, weekends, and holidays, as
required by the business needs.
This description is a summary of primary responsibilities and qualifications. The job description is not
intended to include all duties or qualifications that may be required now or in the future.
View all jobs at this company
Medical Office Specialist
Front Desk Clerk Job In Carmel, IN
At Goodman Campbell Brain and Spine (GCBS), every member of our team is essential to fulfilling our mission to deliver exceptional and timely neurosurgical care with a steadfast emphasis on quality.
We work to cultivate an authentic culture through purposeful actions that convey collaboration, respect and a shared vision of excellence. We truly value every interaction we have - with our patients and each other. Our team is at the heart of all we do as an organization, and each employee has the opportunity to enhance the level of service we provide to our patients. We are in search of like-minded individuals, who are pursuing a job of purpose that impacts the lives of patients.
Job Summary
We are seeking a dedicated and capable Medical Office Specialist to facilitate a positive experience for our patients and team. This position is responsible for routine clinical and administrative tasks to help deliver an outstanding and efficient patient experience in a fast-paced environment. As you learn and grow in the role, you will have the opportunity to learn multiple positions - front desk, patient rooming and check out - to become an integral part of our team.
To be successful in this role, you should exhibit exceptional customer service abilities to align with Goodman Campbell's dedication to a positive patient experience. Outstanding employees in this role are detailed, accurate and efficient while striving to deliver the highest level of patient service. As this role is an essential part of our team, active communication and respectful collaboration with peers is vital to success.
This role provides ample variety as you are given the opportunity to master multiple roles, which creates a development pathway for growth within our organization:
Medical Office Specialist I - fully competent in 1 to 2 positions
Medical Office Specialist II - fully competent in 2 to 3 positions
Medical Office Specialist III - fully competent in 3 or more positions
Your training will begin with becoming skilled at working with the front desk, patient rooming and/or check out depending on the needs of the organization. With growing competency and a positive attitude, there will be opportunities to learn about other positions within our organization - including but not limited to medical records, phone operator, medical administrative assistant, etc.
Medical Office Specialist
Front Desk Clerk Job In Carmel, IN
At Goodman Campbell Brain and Spine (GCBS), every member of our team is essential to fulfilling our mission to deliver exceptional and timely neurosurgical care with a steadfast emphasis on quality.
We work to cultivate an authentic culture through purposeful actions that convey collaboration, respect and a shared vision of excellence. We truly value every interaction we have - with our patients and each other. Our team is at the heart of all we do as an organization, and each employee has the opportunity to enhance the level of service we provide to our patients. We are in search of like-minded individuals, who are pursuing a job of purpose that impacts the lives of patients.
Job Summary
We are seeking a dedicated and capable Medical Office Specialist to facilitate a positive experience for our patients and team. This position is responsible for routine clinical and administrative tasks to help deliver an outstanding and efficient patient experience in a fast-paced environment. As you learn and grow in the role, you will have the opportunity to learn multiple positions - front desk, patient rooming and check out - to become an integral part of our team.
To be successful in this role, you should exhibit exceptional customer service abilities to align with Goodman Campbell's dedication to a positive patient experience. Outstanding employees in this role are detailed, accurate and efficient while striving to deliver the highest level of patient service. As this role is an essential part of our team, active communication and respectful collaboration with peers is vital to success.
This role provides ample variety as you are given the opportunity to master multiple roles, which creates a development pathway for growth within our organization:
Medical Office Specialist I - fully competent in 1 to 2 positions
Medical Office Specialist II - fully competent in 2 to 3 positions
Medical Office Specialist III - fully competent in 3 or more positions
Your training will begin with becoming skilled at working with the front desk, patient rooming and/or check out depending on the needs of the organization. With growing competency and a positive attitude, there will be opportunities to learn about other positions within our organization - including but not limited to medical records, phone operator, medical administrative assistant, etc.
Knowledge, Skills and Abilities Required
Genuine dedication to excellent customer service/
Exceptional attention to detail.
A can-do attitude that does not hesitate to jump in to help others.
Respect for organizational policies, procedures, systems, and objectives.
Alignment with HIPAA regulations.
Ability to drive to efficiency and accuracy in a fast-paced environment
Ability to collaborate and communicate clearly.
Ability to respectfully interact with physicians, providers, peers and patients.
Front Desk Agent
Front Desk Clerk Job In Carmel, IN
Let your passion for discovery become a career. Exploring the world doesn't have to stop when the workday begins. At Renaissance Hotels we know your passion for discovery is more than a hobby, it's a career. At Renaissance Hotels and Resorts we believe that no matter where or why you travel there is something new to be found. We consider ourselves to be local experts and help all of our guests have a great experience during their visit to Central Indiana. If you enjoy helping people, like sharing your experiences about the newest restaurants and nightlife, if you like art, music and culture then this could be the job for you!
Job Description
Completes check in/out procedure with guests while ensuring it is more than a transaction.
Ensures proper billing of accounts
Helps directs guests around hotel and local area
Is a point of contact for all guest requests, complaints, issues, and recovery
Qualifications
Must have an outgoing personality and able to maintain a smile in you voice.
Must be able to multi task by talking with guests and utilizing computer at the same time
Background in Hospitality preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
We are implemented COVID 19 guidelines to ensure the safety of our associates and guests.