Front Desk Clerk Jobs in Arcadia, CA

We are looking for a responsible and detail-oriented assistant to manage order fulfillment at our office. You will be in charge of receiving orders, packaging our premium beachwear, and ensuring timely drop-offs with FedEx. The ideal candidate should be eager to learn about our products, organized, and reliable. Responsibilities • Receive and organize incoming orders at the office • Carefully package beachwear products according to brand standards • Coordinate and drop off shipments at FedEx • Keep track of stock and ensure smooth order processing • Learn and understand product types for efficient handling Qualifications • Responsible, detail-oriented, and proactive • Able to work independently and manage tasks efficiently • Interested in fashion and eager to learn about our products • Based in Los Angeles, CA and available part-time

Basic Function: Assist the LA office team with maintaining a well-organized workspace and supporting overall office operations. Collaborate with the bi-coastal VIP services team to coordinate celebrity requests and client initiatives. Ensure the showroom remains organized and professional while overseeing all aspects of sample trafficking to facilitate efficient and seamless processes. Essential Duties Celebrity and VIP Management: Continuously search for celebrity images and track appearances for team and client reference. Monitor and manage product loans directly from the showroom for VIP clients. Facilitate all celebrity requests and returns, ensuring timely and seamless processes. Write up sample requests and check in sample returns accurately. Maintain a detailed record of outstanding samples and follow up on overdue loans, informing team coordinators as needed. Coordinate celebrity gifting initiatives with care and professionalism. Maintain and share a monthly calendar of all press appearances, upcoming movies, festivals, films, charity events, and white/red carpet appearances. Assist in coordinating thoughtful thank-you notes for stylists, publicists, and key partners. Showroom and Inventory Management: Ensure the showroom is clean, inviting, and professional every day. Conduct a monthly showroom inventory check, ensuring it carries the latest collections and is properly displayed. Support general upkeep and presentation of the showroom to reflect the brand's high standards. Database and Reporting: Regularly update and maintain the VIP database, including celebrities, stylists, and industry contacts (emails, addresses, phone numbers). Keep the client tracker updated daily. Assist the coordinator in creating monthly and weekly reports for clients. Team and Intern Support: Assist in managing LA interns, ensuring they are always engaged with productive tasks. Support the coordinator in intern assignments and team-related activities. Event and Logistics Coordination: Handle LA logistics for the showroom, including meeting preparations, guest greetings, and post-meeting clean-ups. Help maintain the Krupp team's calendar, noting events, client visits, team meetings, and placement reminders. Office and General Coordination: Keep the office organized by tidying up, managing supplies, and ensuring cabinets are orderly. Order office supplies and stock the fridge with beverages and snacks. Maintain server organization and ensure the office remains well-equipped. Assist with daily tasks such as travel arrangements, expense reporting, calendar management, reservations, and other miscellaneous duties.

Job Details Hillcrest Country Club - Los Angeles, CA Full Time $19.00 - $25.00 Hourly AnyDescription The Front Desk Agent will be the first face our Members and their guests see when they enter the Club and the first voice they hear when they call the main number. They will come to know our Members well and, as a Club Ambassador, ensure that all Members and Guests feel welcome. An expert in Club services, the Front Desk Agent will be responsible for accurately answering all questions and ensuring our Members and their guests are able to access any and all services available. They will take reservations for dining and various club activities, coordinating with the necessary departments and staff to ensure accurate headcounts and pass along special requests. The Front Desk Agent will take complaints and reports of lost items and know how to correctly route any type of call or inquiry that comes to the Front Desk. They will have access to the Club's paging system and play a vital role in communicating both emergency and non-emergency information over this system. They also perform various incidental duties to meet member needs and create lasting memories. This is a full-time position with 32 hours per week. Qualifications High school diploma or equivalent; bachelor's degree or some college preferred A minimum of 1-year prior experience in a similar capacity, preferably in a similar luxury environment A pleasant, personable personality and caring manner with everyone. Warm, friendly and outgoing without being overbearing. A service-oriented personality and strong customer service orientation including knowledge of the principles and processes for providing member/guest services, meeting quality standards and ensuring member/guest satisfaction. Able to communicate effectively and professionally in English with all stakeholders, both verbally and in writing; bilingual English and Spanish a plus Able to follow oral and written instructions and to memorize necessary information. Strong computer skills including a facility with Microsoft Word, Excel, Outlook; experience with Illustrator and Photoshop a plus Able to multi-task and juggle multiple competing priorities and meet deadlines. Comfortable juggling multiple competing priorities and meeting deadlines with frequent interruptions. Able to work with minimal supervision. Able to work long hours on short notice, including nights and weekends as needed. A team player able to work well with others Exceptional attention to detail Excellent grooming habits Punctual and reliable CPR Certified a plus Lift up to 10 lbs.

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints. Duties & Responsibilities: Greet and register guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and cater to any guests needs Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements Qualifications: High school Diploma or equivalent Hotel Front Desk experience preferred Experience with hotel reservations software Experience with Microsoft Windows Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Additional benefits may be available Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Salary Description 17.00

and Purpose The Front Desk provides warm, friendly, and immediate greetings to guests at the door. Records guest information and provides accurate quote time when appropriate. Seats, and presents clean menus to guests in a friendly, professional, and quick manner. Duties and Responsibilities The essential functions include, but are not limited to the following: Greeting and seating guests, presenting menus to guests, informing them of special menu items Working in a team environment with the ability to be an effective team player Maintaining complete knowledge of Restaurant's food offering and preparation Providing guests with hospitality in a manner that achieves Company service standards and exceeds their expectations Taking guest information and quoting wait time to guests accurately when tables are not immediately available Planning reservations and wait list parties in advance, at or within the given time or time frame Reviewing the floor plan to assess current and upcoming table availability changes Observing tables and keeping track of clean, dirty, and occupied tables Cleaning, organizing, and stocking menus at host area Answering phone in accordance with Company standards; answering questions concerning the menu and restaurant Interacting with guests coming in and as they leave, ensuring a positive dining experience Filling to go orders, if applicable Maintaining restrooms throughout shift Supporting waiters and kitchen staff in other duties as required Taking pride in personal appearance; reporting to work in a neat and clean uniform; maintaining well-groomed hair and personal hygiene as established by company policy Displaying integrity and honesty in all aspects of your employment Performing other duties as directed Job Knowledge, Skills and Abilities High energy and stamina are required Ability to stay calm and work efficiently under pressure Ability to prioritize job duties and manage time effectively Excellent verbal communication skills required Excellent customer service to treat patrons like family Must be able to read, write, and determine wait time based on Company's procedures The ability to use the company's POS system Requirements This in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Tableside Partners are an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. Required Qualifications Must be 18 years of age or older at the time of application California food handler's card required Previous relevant full-service restaurant service experience Willingness to work evenings and weekends as required Knowledge of and ability to adhere to workplace safety procedures Preferred Qualifications and Skills One year of relevant full-service restaurant experience Physical Requirements and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is continuously standing during the entire shift. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to walk; sit; stoop; bend; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. While performing the duties of this position, the employee is frequently required to wash hands and answer phones. The employee with occasionally encounter hazards, including slipping and tripping. The noise level in the work environment is usually moderate to high. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Tableside Partners concepts are an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

The Part Time Resident Relations Specialist ("RRS") / Front Desk Associate supports the General Manager ("GM") and/or the Resident Relations Supervisor by providing exceptional, responsive service to every resident or guest they encounter. The RRS is the interface who executes a variety of concierge/social/resident functions enhancing the resident experience at their property or community. While all on-site positions promote and exude warm and helpful service, the RRS position specifically focuses on "Five-Star" service excellence. The RRS is tasked with understanding residents expressed and unexpressed preferences and executing a full-service hospitality platform under the direction of the GM. The RRS is customer focused with excellent interpersonal communication and organizational skills and has a "can do" attitude. He/she must understand and adopt all community management tools (communications mediums, Connect, Access Control, Security etc.) on a daily basis to enhance the lifestyle of every resident. In addition, the RRS supports and executes administrative tasks as directed by the Board of Directors and management. This position requires skilled representation (verbal, written, visual) at all times, with peak emphasis on delivering friendly, helpful and professional service to all residents, co-workers and management. Compensation: $21-22/hr FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future. Hours: Part Time (32 hours); including weekends and holidays Job Responsibilities: * Identifies and clarifies residents expressed and unexpressed needs, answers questions andgives direction and instructions in a professional helpful manner. * Answers the telephone within two rings, using correct salutations, personal identification and telephone etiquette. * Takes, records and relays messages accurately, completely and legibly. * Documents all pertinent information in resident logbook(s) throughout their shift. * Responsible for all package distribution (incoming and outgoing) for the property and insures all are logged into Connect when received and signed for when picked up. * Monitor all property access points (gates, garages, doors, elevators, pool) through the operation of Closed-circuit Television, where applicable. Reports all suspicious activity to proper authority to ensure continued resident safety. * Complies with service expectations and company standards as well as policies and procedures. * Accommodates Resident requests expediently and courteously within 24 hours of initial call. * Follows up with person assigned to task and Resident to ensure completion of the request. * Attends and participates in designated meetings or functions as required by the General Manager or the Board of Directors. * Maintains a list of residents needing special assistance in case of an emergency and is an active member on the emergency response team. * Administers the access control program, which includes the issuance of FOBS/property access cards/ID cards and updates tracking software. * Informs all vendors of building rules and regulations. * Assists with move-in orientation for new residents. * Assures all visitors are registered and authorized by homeowner to be on property. * Assures all pets, vehicles, motorcycles and bicycles are properly registered and logged in Connect. * Maintains a log of temporarily available parking spaces for resident guests and visitor use. * Manages and keeps a status log for all rental storage lockers. * Maintains complete knowledge and complies with the HOA's policies and procedures. * Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building's entrance and lobby. * Maintains current vendor information to accommodate all resident requests. * Generates confirmation letters based on departmental standards and delivers to residents upon completion of each coordinated arrangement. * Makes accurate timekeeping and payroll entries each day in accordance with company policy. * Ensures uniform and personal appearance are clean and professional at all times while maintaining a pleasant demeanor. * Demonstrates consistent effective written, verbal and listening communication skills. * Demonstrates problem-solving abilities independently and responsibly. * Has the ability to quickly adapt to change both in client needs and policies and procedures which have been implemented by management and the HOA Board of Directors. * Able to work independently and as a team and prioritizes daily workload efficiently and professionally. * Receptive to receiving constructive feedback regarding personal performance for professional development. * Must work effectively with co-workers, residents and others by sharing ideas in a constructive and positive manner; listens to and objectively considers ideas and suggestions; keeps commitments and keeps others well informed of work progress, timetables and issues; address' problems and issues constructively to find mutually acceptable and practical business solution; address' others by name, title or other respectful identifier. * Must be flexible in work schedule which may include AM/PM shifts, weekends and holidays. Skills & Qualifications: * Proficient in English (written and verbal) * Second language helpful (Spanish, French, Mandarin, Japanese, Farsi, Persian) * Strong general math skills. Education & Experience: * High school diploma or equivalency required. * College level courses in business or hospitality preferred. Physical Requirements & Working Environment: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be mobile enough to move about the facilities, including up and down stairs and recreational areas and navigate uneven surfaces. * Must be able to lift up to 25 pounds. * Must be able to sit and stand for extended periods of time. * Must have finger dexterity for typing/using a keyboard. * Must be able to actively talk and listen to clients, vendors, co-workers and supervisors. * Full time position where schedule may change based on business needs and may include weekends, evenings, and holidays. * Overtime may be required from time-to-time, based on business needs and as approved by supervisor. * Consistent and regular attendance required. What We Offer: * Medical, dental, and vision plans (full time and part time 30+ hours) * Part time 20+ hours qualify for dental and vision * 401K match * Time off including vacation, sick, and company paid holidays * Pet insurance available * Verizon discount * Tuition reimbursement * Legal services * Free emotional wellbeing and daily life assistance support for all associates * Domestic partner coverage * Health savings account * Flexible spending account About Us: FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Job Details Glenmark Hotel - Glendale, CA Full Time $20.00 - $21.00 Hourly Any Admin - ClericalDescription Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby contributing to an overall pleasant and positive guest experience. ESSENTIAL RESPONSIBILITIES Greet and welcome guests upon arrival. Execute the registration and checkout process at the front desk. Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests. Accurately handle cash transactions and balance a cash drawer to the given amount. Acknowledge rewards members and returning guests. Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment. Attend all scheduled training, departmental and hotel meetings. Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles. Practice safe work habits and ensure safe work practices to avoid injury to self and others. Ensure all privacy and security protocols are followed as well as departmental and company procedures. Answer all calls promptly correctly transfer all calls to appropriate departments. Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction. Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions. Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions. Maintain lobby cleanliness and organization. Assist in booking reservations. Assist with handling mail, packages, facsimiles, and guest items. All other duties assigned by manager or supervisor. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist with any guest inquiry. Follow all company and safety and security policies and procedures. Report maintenance problems, safety hazards, accidents, or injuries. Perform other reasonable job duties as requested by direct and indirect supervisors. PHYSICAL DEMANDS Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to four (4) hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis. Must be able to lift up to 45 lbs. as needed. Must be able to push and pull carts and equipment weighing up to 250 lbs. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations. Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed. Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write, and understand the primary language used in the workplace. Requires good communication skills, verbal, written and electronic. Considerable knowledge of complex mathematical calculations and computer programs. Must have excellent leadership capability and customer relations skills. Must be detail oriented with outstanding organizational and communication skills. Must possess basic computer skills. Must possess basic computational ability. Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts. Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS. Self-driven and able to work independently. Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail. EDUCATION High school or equivalent education required. EXPERIENCE Experience in the hospitality industry preferred. Experience in a front desk or customer service role preferred. LICENSES OR CERTIFICATIONS N/A GROOMING All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy. ATTENDANCE Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

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Property Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: * Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. * Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. * Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. * Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. * Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. * Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. * Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. * Summon bell-staff assistance to escort guests to their rooms as appropriate. * Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. * Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. * Use the photocopier to make copies of items as required. * File registration cards in room number order. * Retrieve registration cards from the files for each check out. * Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. * Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. * Ability to stand and move throughout front office and continuously perform essential job functions. * Ability to read, listen and communicate effectively in English, both verbally and in writing. * Ability to access and accurately input information using a moderately complex computer system. * Hearing and visual ability to observe and detect signs of emergency situations. * Experience with Galaxy systems is a plus but not required. Qualifications Education: High school diploma preferred. Experience: No prior experience required. Prior hospitality experience preferred. Licenses or certificates: No special licenses required. Individuals are required to meet the minimum bonding standards. Grooming: All employees must maintain a neat, clean and well groomed appearance (specific standards available). Other: Applicants with additional language skills preferred. Position requires walking and standing most of the working day. Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be able to stand and exert well-paced mobility for up to 8 hours in length. Must be able to lift/push/pull up to 40 lbs. on a regular and continuing basis. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. Compensation Range The compensation for this position is $20.00/Hr. - $21.00/Hr. based on qualifications and experience.

PROPERTY: Shore Hotel TITLE: Guest Service Agent DEPARTMENT: Guest Services STATUS: Non-Exempt, Full Time, Part-Time, Regular SUPERVISED BY: Front Office Manager, Assistant Front Office Manager, Guest Services Supervisor SUPERVISES: This position will not supervise anyone. A Guest Service Agent is responsible for greeting visitors of the hotel, checking guest in & out of the hotel, and ensuring that the guests' stay is personable and enjoyable as part of the hotel's continued efforts to deliver outstanding guest service and financial profitability. ESSENTIAL DUTIES: Greet guests and perform check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, ensuring guest knows location of room and/or has a bell person accompany him/her. Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints and assist in a resolution for complete guest satisfaction. Review occupancy, daily arrivals & departures and identify potential problems with rooms' activity and take appropriate action. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Assist with PBX operators, bell staff, and front desk agents are performing their daily tasks in accordance to their job requirements and duties. Be compliant and understand Shore Hotel policies and house rules. Understand hospitality terms. Ensure sign off of all Service Standards by Position for Guest Services staff. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Maintain communication with other hotel departments as it pertains to guest services. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Ensure correct and accurate cash handling at the Front Desk. Follow and enforce all Shore Hotel credit policies. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. Complete and send out Shore Report when needed and ensure agents are completing daily checklists. Complete the daily Market Metrix email distribution list and send in to Market Metrix through email. Keep front desk completely stocked operational materials beginning and end of shift. Ensure required pars of all front office and stationary supplies. ESSENTIAL JOB QUALIFICATIONS & COMPENTENCIES: Proven success in the following job competencies: Honesty; has honest, direct, and factual communication and actions with internal and external customers. Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things. Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values. Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status. Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas. Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data. Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays. Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach. Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives; Diversity: Strong commitment to diversity and equality in a company culture. Communication: Strong communication (verbal and written) and presentation skills. Multi-Tasking: Ability to operate under pressure in a fast paced environment; able to deliver effective results, meet tight deadlines and targets. EXPERIENCE: At least 1 year of progressive experience in a Guest Services role. Hotel experience is preferred. Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Experience in Opera helpful. EDUCATION: Associate's or Bachelor's degree in business, management, or hospitality or related field or equivalent of 3 years relevant work experience required.

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company. Compensation: $18.25 - $18.50 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a growing hotel ownership/management company that has an outstanding reputation for quality products and services. We are a privately owned family run business and treat our associates like family. Credit for our success goes to every one of our Associates. Every job here is important, and we depend on each other to help achieve our professional and personal goals. We are looking for individuals that thrive in a fast paced environment, enjoy being at the service of others, and who do the right thing.

Front Desk Agent at SCP Laguna Soul Community Planet (SCP) was born out of a vision to make the world a better place by serving those who value personal wellness (Soul), social good (Community), and theenvironment (Planet). SCP provides hand-crafted venues comprising hotels, coworking,restaurant,s and fitness. For those who believe in the power of healthy living, kindness towardothers, and compassion for the planet, welcome to SCP. The SCP brand and culture are founded on the core values of Soul Community Planet. Healthy,kind, and green. With a growth mindset and a kindness focus, the new team member/ candidatewill exemplify and practice the SCP culture alongside the SCP community. For more on Soul Community Planet, visit *************************** and to learn about ourproperties visit ***************** The Role: The Front Desk Agent is often the guests' first contact, first impression, hospitality extraordinaire, thoughtful listener, delightful charmer, and center of walk-in guests' attention. The Front Desk Agent has all the needed answers to all the critical questions, is responsible for initial guest satisfaction (and more!), and goes above and beyond for every guest and member. Who You Are: * Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day. * Observing guest reactions and conferring frequently with team members to ensure guest satisfaction. * Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction. * Follow hotel policies with lost and found items. * Adhere to hotel requirements for guest and team member accidents or injuries and in emergency situations. * Continuously promote sanitation, safety, and security efforts. * Encourage Social Media/5-star compliments or reviews on OTA's. * Ensure security of guest room access. * Responsible for maintaining an efficient and effective flow of information with guests, team members, managers, housekeeping, and other departments within the Hotel. * Respond to guest inquiries and requests to resolve issues via phone in a timely, friendly, and efficient manner. * Assist in booking room reservations, answering Hotel phone calls, and notifying guests of messages. * Monitor guest mail and ensure that it is processed according to procedures. * Maintain knowledge of Hotel features/services, hours of operation, room types, rates and numbers, layout, decor, appointments, special packages and promotions, daily count, expected arrivals and departures, group activities, and departmental policies and procedures. * Ensure that current information on rates, packages, and promotions is available at the Front Desk. * Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently. * Maintain complete knowledge at all times of: * All Hotel features/services, hours of operation. * All room types, numbers, layout, decor, appointments, and location. * All room rates, special packages, and promotions. * Daily house count and expected arrivals/departures. * Room availability status for any given day. * Scheduled in-house group activities, locations, and times. * All Hotel and departmental policies and procedures. * Maintain confidentiality, security, and integrity of organizational data. * Inspect, plan and ensure that all materials and equipment are in complete readiness for service. * Maintain knowledge of correct maintenance and use of equipment. * Maintain knowledge of and comply with all departmental policies, service procedures, and standards. * Access all functions of computer/software systems. * Other duties as assigned. Who You Are: * Must be a United States citizen or possess a valid work permit * Must be able to work in a fast-paced environment with urgency and empathy. * Valid Driver's License * Availability to work weekends and Holidays as needed * Positive Customer first attitude. * Proactive problem-solver and process-improver. * Organized and detail-oriented. Compensation: For (Hourly) US-based applicants: $19.50 Benefits & Perks of Joining Us: * Flexible Time off Policy and holiday pay for working Company-wide Holidays * Health Insurance options include Medical, Dental, Vision + More * 401k + Company Matching * Discounted Travel Perks

Are you the One? If you are a Front Desk Agent with experience handling front office reception and administration duties, this may be the opportunity for you! Primary Functions Ability to work 5 days a week and a minimum of 40 hours per week. Greet visitors warmly and make sure they are comfortable Ensure reception area is tidy Coordinate mail flow in and out of office Coordinate office activities and able to travel between stores if needed to Computer skills, able to maintain files, scanner and take detailed phone messages Efficiently handling money, checks, and other types of payment received for products sold, if need to in the future. Allow to perform a variety of duties at once Efficiently perform multi-function operations and maintain property and equipment. The ideal candidate: Responsible for handling front office reception and administration duties Reliable transportation & Valid Driver License Legally eligible to work in the United States Ability to communicate (orally and in writing) in English What are we looking for? To fulfill this role successfully, you must possess the following minimum qualifications and experience: High School diploma or equivalent of the same Multi-task, detail-oriented, remain service-centric Must be able to work alone. Comply with all standards. Manage time effectively Work as a team member Well-groomed and professional appearance. Good listener. Emphatic and tolerant. Rational, prudent and practical. , remain service-centric Must be able to work alone. Comply with all standards. Manage time effectively Communicate with guests and co-workers in a friendly and helpful professional manner. Work as a team member Assist with guest issues, being professional, and maintaining a hospitable caring attitude. Well-groomed and professional appearance. Effective communication skills. Good listener. Emphatic and tolerant. Rational, prudent, and practical.

As a Room Attendant, you'll be responsible for cleaning and maintaining assigned guestrooms. What you will be doing • Cleaning assigned guestrooms in accordance with company standards (changing bed linen, cleaning bathrooms, vacuuming, dusting, etc.) • Replenishing amenities and supplies in assigned guestrooms • Stocking and maintaining Housekeeping cart and linen room • Reporting maintenance issues to Manager immediately • Greeting guests in hallways in a pleasant and friendly manner • need to clean 8 rooms or more every day Requirements • Ability to work in a fast-paced environment • Ability to perform job functions with attention to detail, speed and accuracy • Ability to move perform frequent and repetitive movements, including bending and stooping • Must be able to lift, push, and pull a moderate weight frequently • Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces. • Ability to follow instructions, directions, and meet deadlines, including the thorough cleaning of the minimum number of rooms assigned • Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests • Previous cleaning experience preferred • Must have the ability to work a varied schedule that may include early morning, evening and weekend shifts Experience: Housekeeping experience: At lease 1 year Schedule: • 8 hours per day • Holidays • Weekend availability COVID-19 considerations: Employees are required to wear a mask and must be fully vaccinated against COVID-19. Benefits $18/per hour Benefits include bonus, free limited stays at the hotel, paid vacation, and more.

You are responsible for entering data from shipping documents into our computer system in order to generate invoices, etc. Hours: Monday - Friday (No Weekends) 100% Remote Full-Time: 4:00pm - 12:00am Part-Time: 4:00pm - 9:00pm *Opportunity for growth within the company *Work remotely ****Long Beach, CA**** Job Requirements: *Excellent attendance *Advanced 10-key skills *Detail oriented *Ability to maintain accuracy *Willingness to learn *Competitive pay *Full-Time position has full benefits package including: Health, Dental and Vision with EAP, FSA & HSA options

Introduction: We are seeking a reliable and detail-oriented Night Auditor/Front Desk Agent to join our team at our hotel. This will be a part time overnight and part time PM shifts. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. The PM front desk shifts will consist of handling guest check-ins and check-outs, guest inquires and completing daily operational tasks. Responsibilities: Manage the front desk during the overnight shift, including handling guest check-ins and check-outs Answer phone calls and respond to online inquiries in a timely and professional manner Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports Monitor and maintain inventory of supplies and equipment Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a night auditor or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Excellent attention to detail and problem-solving skills Flexibility to work overnight shifts, including weekends and holidays Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment View all jobs at this company

The Front Desk Agent is the first point of contact for guests at the hotel, responsible for delivering excellent customer service and ensuring a smooth check-in/check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various guest requests and concerns in a professional and courteous manner. Responsibilities Greet and welcome guests in a friendly and professional manner. Handle check-ins and check-outs efficiently and accurately, ensuring all guest information is entered correctly into the system. Answer phone calls, respond to inquiries, and provide information about the hotel's services, amenities, and local attractions. Manage reservations, including booking rooms, updating guest information, and processing payments. Address guest concerns and complaints promptly, ensuring a positive resolution while maintaining a high level of customer satisfaction. Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrival and any issues are promptly addressed. Maintain a clean and organized front desk area. Process guest payments, handle cash and credit transactions, and prepare necessary reports. Assist with concierge services, providing recommendations for dining, transportation, and activities. Follow all hotel policies and procedures, including safety and security protocols. Perform other duties as assigned by the Front Desk Supervisor or Manager. Experience and Education High school diploma or equivalent required; some college coursework in hospitality or a related field is a plus. Previous experience in customer service, hospitality, or a front desk role preferred. Strong communication skills, both verbal and written. Proficient in Microsoft Office and hotel management software (experience with property management systems is a plus). Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Excellent problem-solving skills and a customer-focused attitude. Flexibility to work various shifts, including evenings, weekends, and holidays. Professional appearance and demeanor. Pay Range: $18.00 / hour

Homewood/Hampton Inn Irvine Spectrum is looking for a friendly, professional, and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing them with exceptional service that reflects Hilton’s commitment to excellence. Your role will involve welcoming guests, managing reservations, and ensuring that every guest enjoys a seamless and comfortable stay. Key Responsibilities: Guest Check-In/Check-Out: Efficiently handle guest check-ins and check-outs, ensuring that all procedures are followed according to Hilton standards. Verify guest information, assign rooms, and process payments accurately. Reservations Management: Manage and update reservations in the property management system (PMS). Assist guests with booking inquiries, modifications, and cancellations. Customer Service: Provide exceptional service by addressing guest inquiries, concerns, and requests. Resolve issues promptly and professionally, ensuring guest satisfaction. Communication: Liaise with housekeeping, maintenance, and other hotel departments to fulfill guest requests and ensure a smooth operation. Relay important information to appropriate departments. Billing and Payments: Accurately process guest payments, including room charges, incidentals, and other transactions. Handle cash, credit card, and other forms of payment securely. Hotel Loyalty Program: Promote and enroll guests in Hilton Honors, Hilton’s loyalty program, and explain the benefits of membership. Security and Compliance: Adhere to all hotel security, fire, and safety policies. Ensure compliance with local, state, and federal regulations. Miscellaneous: Assist with luggage handling, transportation arrangements, and other guest services as needed. Maintain a clean and organized front desk area. Qualifications: Experience: Previous experience in a customer service role, preferably in the hospitality industry. Experience with front desk operations is a plus. Education: High school diploma or equivalent required. A degree or coursework in hospitality management is advantageous. Skills: Strong communication and interpersonal skills. Ability to multitask in a fast-paced environment. Detail-oriented with a focus on accuracy. Technical: Familiarity with property management systems (PMS), preferably OnQ by Hilton, PEP by Hilton, and proficiency in Microsoft Office. Customer Service: A passion for delivering outstanding guest service and a commitment to Hilton’s standards of hospitality. Work Environment: Schedule: Flexibility to work various shifts, including mornings, evenings, weekends, and holidays as required by hotel operations. Physical Demands: Ability to stand for extended periods, lift luggage up to 30 lbs, and perform other physical tasks as needed. Benefits: Competitive hourly wage with opportunities for growth within Hilton Health, dental, and vision insurance Paid time off and holiday pay Hilton Team Member Travel Program, offering discounted stays at Hilton properties worldwide Comprehensive training programs and career development opportunities Application Process: Interested candidates are invited to apply by submitting their resumes and cover letters to ***********************. Please highlight any relevant experience and why you would be a great fit for Hilton. Homewood/Hampton Inn Irvine Spectrum is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Job: As a Front Desk Agent you will have the opportunity to meet and interact with people from all over the world! Our Front Desk Agents proudly showcase our hotel, amenities and surroundings. The Front Desk Agent is a highly visible role in which you directly impact the guests stay and have the ability to create memories that will last a lifetime! You: To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as Front Desk Agent requires skills such as patience, empathy and a desire to make memorable experiences and provide excellent service for our guests. The offer: · In return, you are rewarded with a competitive compensation package including competitive pay, health benefits, matching 401k, PTO, parking and complimentary meals · Discounted rates in our Noble House Hotels & Resorts portfolio for you and your family · Learning programs and career development opportunities within the company Your team and working environment: Nestled in our private Redondo Beach peninsula, our hotel is your haven. The Portofino Hotel offers a delightful array of amenities and activities in our prime South Bay location just a stone's throw from the communities of Redondo Beach, Hermosa Beach, and Manhattan Beach . With 168 rooms, multiple F&B outlets, banquets, guest activities and a 188-slip marina, your days are filled with diverse operations. Noble House Hotels & Resorts: Noble House properties are not one-size-fits-all hotels. Each property is meticulously designed to stand on its own merits. The unifying thread that connects each and every hotel is not the architecture or the amenities but lies within the people - and the local culture - that make up Noble House Hotels & Resorts. The passion of our people is our greatest asset, we are a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts. We provide our guests and members with exceptional service and most memorable experiences, we look for team members who share our core values of Caring, Integrity and Respect. Follow us on Instagram @portofinohotel or @baleenkitchenla Requirements Your experience and skills include: · Refined verbal and written communication skills · Strong computer skills · Experience in taking care of guests in a fast paced environment · Flexible schedule availability Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance. Salary Description $16.5-$17.00 hourly