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Front Desk Attendant skills for your resume and career

Updated January 8, 2025
5 min read
Front Desk Attendant Example Skills
Below we've compiled a list of the most critical front desk attendant skills. We ranked the top skills for front desk attendants based on the percentage of resumes they appeared on. For example, 17.4% of front desk attendant resumes contained reservations as a skill. Continue reading to find out what skills a front desk attendant needs to be successful in the workplace.

15 front desk attendant skills for your resume and career

1. Reservations

Here's how front desk attendants use reservations:
  • Performed extensive customer service, including communicating with members, scheduling reservations, and fielding complaints.
  • Assisted on special projects consisting of transferring reservations to new internal booking system and balancing advanced deposits

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front desk attendants use customer service:
  • Staffed facility control area, checked student and staff identification, checked out fitness equipment and provided quality customer service.
  • Ensured exceptional customer service for callers on a consistent basis - utilizing skills in positive communication and expert conflict resolution.

3. Cleanliness

Here's how front desk attendants use cleanliness:
  • Ensured cleanliness and professional presentation of the facility.
  • Coordinated facility maintenance and ensured safety and cleanliness.

4. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how front desk attendants use phone calls:
  • Maintained and managed Gym/exercise area and equipment Answered phone calls and recorded appointments for trainers
  • Provided information to customers in selecting memberships, facilitated tours and answered phone calls.

5. Work Ethic

Here's how front desk attendants use work ethic:
  • Trained to develop discipline and work ethic .

6. Guest Satisfaction

Here's how front desk attendants use guest satisfaction:
  • Provide exceptional customer service and promote guest satisfaction using good communication skills to secure steady repeat business.
  • Resolve any issues pertaining to guest satisfaction and/or hotel operations.

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7. Cash Handling

Here's how front desk attendants use cash handling:
  • Cash handling including taking in cash, making change, making cash drops and keeping an accurate count on my drawer.
  • Answered Door and phone - Scheduled appointments for clients - Managed client payments including cash handling up to $500
Select Skills To Add To Your Resume

8. Facility Tours

Facility tour refers to the scheduled tours of farms, plants, factories, or institutions. These tours aim to provide an educational session for students and give them knowledge about the real-life industries, their machinery, and processes. Depending on what the students are specializing in, these tours can help boost a student's interest in his field and make him passionate about education and science. Typically, the owner, manager, or other skilled employee supervises the tour, ensuring everything runs smoothly.

Here's how front desk attendants use facility tours:
  • Communicated promotions, gave facility tours, conducted point of sales and performed reconciliation tasks
  • Disseminated pertinent information to clients and staff and conducted facility tours to potential members.

9. Guest Complaints

Here's how front desk attendants use guest complaints:
  • Checked guests in and out, resolved guest complaints, cleaned lobby area, cleaned rooms and did laundry when urgent.
  • Handled all guest complaints and needs to build rapport, and maintain clients to return to our establishment.

10. Room Rates

Here's how front desk attendants use room rates:
  • Answered Telephone And Over-the-counter Inquiries Regarding Room Rates, Amenities, And Services Within The Hotel And Issued Keys To Guests.
  • Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates.

11. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how front desk attendants use cpr:
  • Received CPR certification and training in triage/assessing certain possible life-threatening situations.
  • Provided customers service for gym members.CPR Certified

12. Guest Inquiries

Here's how front desk attendants use guest inquiries:
  • Answer guest inquiries for hotel services regarding registration, room availability, traveling, shopping and dining.
  • Respond to guest inquiries and resolve service issues in a timely, friendly and efficient manner.

13. Cash Drawers

Here's how front desk attendants use cash drawers:
  • Performed opening/closing duties, including counting cash drawers and checking all equipment for proper functioning.
  • Provided exceptional customer service; used multitasking and organizational skills; responsible for handling cash drawers and deposits.

14. Membership Sales

Membership sales is a process whereby a potential customer (prospect) joins a platform, group, or club, convincing them of its benefits, and closes the deal. Like every process, each step plays an important role in the overall success of the sales pitch.

Here's how front desk attendants use membership sales:
  • Performed clerical and administrative tasks such as membership sales, program registrations, daily deposit reconciliation, and filing/archiving records.
  • Promoted membership sales when necessary.

15. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how front desk attendants use telephone calls:
  • Developed promotional programs to optimize revenue -Managed and created club memberships -Provided optimal customer service.-Answered telephone calls-Inventory
  • Answered telephone calls and emails Scheduled appointments Welcomed visitor's Maintained offices clean Appearance
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List of front desk attendant skills to add to your resume

Front Desk Attendant Skills

The most important skills for a front desk attendant resume and required skills for a front desk attendant to have include:

  • Reservations
  • Customer Service
  • Cleanliness
  • Phone Calls
  • Work Ethic
  • Guest Satisfaction
  • Cash Handling
  • Facility Tours
  • Guest Complaints
  • Room Rates
  • CPR
  • Guest Inquiries
  • Cash Drawers
  • Membership Sales
  • Telephone Calls
  • Night Audit
  • Scheduling Appointments
  • Computer System
  • Guest Rooms
  • Greeting Guests
  • POS
  • Administrative Tasks
  • Room Availability
  • Direct Calls
  • Hotel Guests
  • Hotel Services
  • Room Charges
  • Guest Accounts
  • Excellent Guest
  • Customer Complaints
  • Guest Check-Ins
  • Exceptional Guest
  • Fitness Equipment
  • Financial Transactions
  • Multi-Line Phone System
  • Front Desk Operations
  • Transferring Calls
  • Customer Inquiries
  • PowerPoint
  • Guest Issues
  • Quality Customer Service
  • Guest Registration
  • Guest Reservations
  • Credit Card Transactions
  • Registration Process
  • Monetary Transactions
  • Weight Room
  • Hotel Rooms

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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