Resort Front Desk Agent
Front Desk Associate Job In Jackson, NJ
The Front Desk Agent is responsible for checking guests in and out of the hotel and providing exceptional service throughout the guests stay. Giving clear communication and assistance to all guest while upholding the Six Flags Standards of guest service.
Job Duties & Responsibilities:
Courteously welcome all guests and provide excellent service to ensure guest satisfaction.
Adhere to house rules, departmental policies, and safety standards.
Communicate clearly with guests and management.
Respond to or channel any guest requests/complaints to the department or proper manager.
Handle guest billing in a responsible and professional manner.
Use problem-solving skills to professionally handle any guest issue, question, or concern.
Communicate with other departments to address requests and concerns from guests.
Provide details and property information for guests stay prior to their arrival.
Operate the Front Desk property management system to make reservations, review stay details, and billing information.
Check-in guests into the computer, establishes credit and give the guest accurate information.
Proper creation and distribution of room keys and staff keys.
Handle phone calls from both in-house guests and public calls.
Ensure transportation needs are being met for shuttling and check in & outs.
Qualifications:
18 years or older.
Must have general computer knowledge.
Ability to work in all weather conditions.
Previous experience with Credit Card Machine and cash handling preferred.
Must be a friendly, outgoing people person with a good attitude and smile.
Previous experience working with the public in a service provider industry preferred.
Must be comfortable answering and transferring calls.
Knowledgeable of hotel property and safari.
Possess ability to multi-task and work in a fast-paced environment.
Possess ability to remain calm and professional in all situations.
Knowledgeable in all hotel, Theme Park, Water Park, and Safari hours of operation & offerings.
Must be able to work mornings, nights, weekends, holidays, and other shifts as necessary.
Drivers license preferred.
Possess ability to remain calm and professional in all situations.
Computer experience including proficiency in Microsoft Office (Word, Excel, Outlook).
Knowledge of Opera software preferred.
Possess organizational skills and attention to detail.
Physical Demands:
Must be able to stand, sit, kneel, walk, or bend for extended periods of time.
Must be able to work weekends, holidays, and other shifts as necessary.
Must be able to lift, carry, pull, move, and transport items up to an average of 50 pounds within reasonable distance to/from cars and rooms.
Must be able to perform tasks safely and adhere to company policy.
May be regularly exposed to wet and/or humid conditions and outdoor weather conditions including extreme cold or heat.
Must be able to get in/step into and out of larger vehicles.
Estimated start date is end of February or early March.
Note:This is not intended to be all inclusive. Associates may perform other related duties as required, meeting the on-going needs of the company.
Six Flags Entertainment Corporation is North Americas largest regional amusement-resort operator with 27 amusement parks, 15 water parks and nine resort properties across 17 states in the U.S., Canada and Mexico. Focused on its purpose of making people happy, Six Flags provides fun, immersive and memorable experiences to millions of guests every year with world-class coasters, themed rides, thrilling water parks, resorts and a portfolio of beloved intellectual property such as Looney Tunes, DC Comics and PEANUTS.
What's in it for you?
Free Food for Memorial Day, Fourth of July and Labor Day
Exclusive Rides parties for all employees.
Scholarship Opportunities
Professional Development
Complimentary tickets
In-Park discounts and more!
Other Functions:All other duties assigned or necessary to support the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.
Six Flags is an Equal Opportunity Employer and supports a Drug Free Work Place.
Front Desk Associate - Part Time
Front Desk Associate Job In Asbury Park, NJ
LIVunLtd is looking for a Residential Bellman/Front Desk Associate to join our growing team in Asbury Park, NJ. This position is an essential part of the overall experience in this stunning luxury residential building on the ocean. Responsibilities include assisting residents and their guests with luggage, deliveries, mail, meeting and greeting and providing lobby door coverage. To generally assist our front desk team, so we as a whole can ensure the luxury experience the residents have come to expect and deserve. Weekend hours required.
Essential Responsibilities
* Greeting arriving and departing residents as well as guests.
* Escorting visitors to the units.
* Deliver and/or assist with luggage, messages, mail, deliveries.
* Handle delivery storage in units as directed by REM and or unit owner.
* Assist with keeping lobby area and amenity floors clean.
* Ensure building entrance is clutter free.
* Run errands for residents as needed.
* Assist in event set up and break down as needed.
* Report damages in public areas.
* Be fully aware of every resident, event in the building and in town.
* Liaise well with hotel team.
* Provide gracious, attentive and friendly service.
* Accurately communicate with other shifts and service providers.
* Adhere and adapt to all current and new LIVunLtd policy, procedures and initiatives.
* Wear corporate / building approved uniform for each specific LIVunLtd location where you are working.
* Perform additional duties and responsibilities specific to the location / building and upon the request of your manager.
Skills and Qualifications
* Ability to work in a team-oriented, high-volume, fast-paced, guest-centric environment
* Must be flexible to work all shifts including weekends and holidays
* Must be able to move lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds
* Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
* Must be able to stand, sit, or walk for an extended period of time or for an entire work shift
BENEFITS
As a Member of the LIVunLtd Team you can expect:
* Growth opportunities
* A fun, friendly, professional working environment
* Competitive compensation within industry standards
* Available to eligible team members: Health Benefits, Dental Benefits, Vision Benefits, 401K Benefits, Life Insurance
LIVunLtd is committed to the safety and well-being of our employees, vendors, and clients. We are following regional and contractual guidelines that mandate COVID-19 vaccination and testing requirements.
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. LIVunLtd is an equal opportunity employer. For more information regarding our career opportunities, please visit our website. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
Front Desk (Part Time)
Front Desk Associate Job In Clark, NJ
The Front Desk employee is the face of the Retro Fitness outlet; they are the person a member sees when he or she first walks into the facility. It is important that this person be TEAM oriented with great communication skills. The Front Desk employee wears many hats while also ensuring a positive member experience.
Live by the RETRO values - integ Rity, dEdication, consis Tency, expe Rience and inn Ovation!
Requirements
⦁ A positive upbeat personality.
⦁ Effective ability to communicate with customers, coworkers and managers.
⦁ The ability to multi-task.
⦁ Customer service oriented.
⦁ Punctual, responsible and pays attention to detail.
⦁ CPR/AED training preferred.
⦁ Prior sales experience in a retail setting is preferred.
⦁ Successful completion of all Retro University courses.
Environment
⦁ Working environment is inside the Retro Fitness Outlet. Working hours could vary and include mornings, evenings, and weekends.
Direct report
This position is supervised by the positions below and in order of:
⦁ Retro Fitness General Manager
Retro Fitness Mission Statement
Retro Fitness is a Health Club built on the respect and dedication for each of our members who entrust us to help them achieve their health and fitness goals. Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential; making America a healthier place 1 visit, 1 rep, 1 mile at a time.
Responsibilities of Front Desk Staff Member
⦁ Greeting and checking in members as they come in.
⦁ Resolving member issues in an effective manner.
⦁ Membership sales and retention.
⦁ Following up with prospects.
⦁ Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
⦁ Ensuring a safe and clean environment for all members and staff.
⦁ Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.
⦁ Opening and closing the facility if scheduled.
⦁ Following company policies and procedures.
All Front Desk employees are to wear company staff shirt along with either Khaki pants or black athletic pants. Sneakers must always be worn. No boots, heals, or open toe shoes or sandals. Front Desk staff should always be well groomed and neat. Opening shift employees are required to be inside the facility 15 minutes prior to scheduled opening time ensuring all items on the Opening Checklist are performed before members arrive. Closing employees are to close the facility at the established time. Employees are not to count money until all members have left the Retro Fitness outlet and the doors have been locked.
With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed.
With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey!
Interested in owning a Retro Fitness? The brand is seeking qualified franchise partners to expand nationwide. For more information, please visit ******************** or *************************
Pool Front Desk Receptionist
Front Desk Associate Job In Bedminster, NJ
Fiddler's Elbow is an exclusive club situated in Bedminster, New Jersey. We proudly offer three championship golf courses, available for play nearly every day of the year, along with award-winning practice facilities both indoors and outdoors. Our sports and leisure complex boasts impressive state-of-the-art aquatic facilities enjoyed by individuals of all ages, as well as tennis, paddle sports, fitness options, and The Cove, a mini club designed for children. Our elegant manor-style clubhouse features both casual and fine dining options, along with the finest banquet facilities in the area for galas, weddings, and social gatherings. With our rich history, stunning grounds, and exceptional amenities, Fiddler's Elbow is truly an inspiring environment and a fantastic place to begin or advance your career!
At Fiddler's Elbow, our mission is not only to, "Enhance the lives of our Members & Guests with WOW moments they can't live without," but to also enhance and enrich the lives of our Fiddler's Family members.
We are looking for a Pool Front Desk Receptionist to join the Fiddler's Family and share their passion for hospitality with our members, guests, and fellow staff members. Fiddler's Elbow hosts a wide range of events from comedy shows and concerts to Fourth of July celebrations and New Year's Eve festivities, our annual FiddleFest Music and Food Festival, Member White-Out Party, golf outings and sporting events. We also host smaller clubs within the Club, such as our beloved Book Club and Cigar Club. Our members host many private events like weddings, social events, and celebrations of life milestones.
The Pool Front Desk Receptionist is responsible for providing a welcoming atmosphere to members and guests upon arrival, managing reservations, billing membership accounts, completing administrative tasks and ensuring a smooth flow of seating and service for Cabana Rentals. They play an essential role in the guest experience, ensuring that each guest is greeted warmly and efficiently. The Pool is open Memorial Day through Labor Day.
Essential Functions:
Attend pre-function and/or post-function meetings
Ensure the Opening, Closing and Side-Work Procedures are completed
Communicate respectfully and professionally to Members, Guests and Colleagues.
Follow our technology practices, including use of iPads, Credit Card Machines, Computers and the POS system- Club Essentials.
Keep accurate records of pool usage from our Members, Guests, and Cabana Reservations
Ensure all required details (e.g., Member name, Member number, guest information) are documented correctly.
Comply with all Fiddlers Elbow policies, procedures and Aquatic Rules.
Guide guests to their Cabanas after checking-in, ensuring they have an enjoyable start to their experience.
Tend to Member/Guest Pool-Related needs including, but not limited to, Getting Fresh Towels, issuing recreational equipment and recording or retrieving items from lost and found.
Assist with stocking shelves, organizing displays, and ensuring products are well-presented.
Ensure customers have a positive shopping experience by offering personalized assistance and resolving any concerns.
Must be knowledgeable of Aquatic services, hours of operation and basic event information.
Able to Answer questions regarding event dates, times, locations, pricing, and registration procedures.
Organize, file, and maintain both physical and digital records in an efficient manner.
Process transactions using a POS system, ensuring that all Members, Guests, Cabanas, and Sale items are charged accurately.
Adhere to company scripts or guidelines when necessary, ensuring consistency in the communication process.
Draft and send confirmation emails to Members regarding Cabana Bookings or Lost and Found Items.
Ensure all email communication is clear, professional, and written according to company standards.
Maintain cleanliness and organization of the Front Desk Area, including breezeway, counters, storage areas, and equipment.
Assist in other duties such as Cove or Towel Attendant as needed/assigned by Supervisor
Perform other duties as assigned by Supervisor.
Skills:
Multi-Tasking
Organization
Attention to Detail
Work Styles:
Responsibility
Concern for Others
Integrity
Personality:
Self-motivated
Energetic
Positive
Required Education/Experience:
High School Graduate
Physical Requirements:
Must be able to communicate and understand the predominant language of our members and guests.
Must be able to stack chairs and move tables
Ability to frequently lift 20 - 25 pounds, occasionally lift upwards of 50 pounds
Must have use of both hands and arms
Must be able to stoop, bend, lift and reach
Must be able to work in a standing position for long periods of time.
Must be a team player; possess the ability to work well with others
Working Conditions:
Must be able to work indoor and outdoor environment, day and/or night hours, and weekends and holidays.
Must be able to work in varying weather conditions
Safety Hazards:
Outdoor environment, sun, heat, inclement weather
Why join the Fiddler's Family?
Benefits for ALL staff members:
Competitive pay
2 days off per week
Career advancement opportunities within our Club Development and Continuing Education
Golf, Paddle/Tennis, and Fitness Privileges
Paid Sick Leave
PLUM Benefits
Annual Summer and Holiday staff events
401(k) Plan, eligibility after 1 year of employment
Benefits for Full Time Staff Members also include:
Comprehensive healthcare, dental and vision package
Flexible Spending & Dependent Care Accounts
Paid Time Off (Vacation and Holiday)
Life insurance
Front Desk
Front Desk Associate Job In New Hope, PA
Landmark Hospitality is currently looking for a Front Desk Agent to join our team!
Landmark Hospitality is a leader in the hospitality industry, that owns and operates unique and iconic venues such as the Liberty House, Hudson House, Stone House, the Ryland Inn, Boathouse, Village Hall, Farmhouse and Felina in New Jersey. We also operate iconic, unique venues in Pennsylvania such as Hotel Du Village, the Logan Inn, and Durham Springs. Landmark Hospitality specializes in upscale restaurants, event spaces, and boutique hotels that are continuously growing and evolving. We have exciting opportunities available for individuals who are passionate about creating memories for our guests and each other.
Part of the Landmark Hospitality Portfolio
Our mission to find talent is simple. We welcome thoughtful, caring, and forward-thinking people who will inspire, collaborate, and strive to achieve together. While experience is always valued, character is the mark of a true memorymaker.
We offer a healthy environment that encourages mutual respect, personnel growth, and creative expression - we recognize that the development of our company is driven by the evolution of our individual team members. We are committed to providing employees with opportunities for continued advancement and internal growth.
Our Core Values
We are Friendly. We welcome every guest with a smile and a genuine greeting.
We are on It - Act Quickly. Our service is intuitive and timely.
We are Thoughtful. Is there anything we can do to make you more comfortable?
We are Gracious. Say Thank You.
We are Landmark Hospitality. We thrive on mutual respect for each other, our valued guests, and our workspaces.
KNOWLEDGE, EXPERIENCE AND SKILL
Possess a positive and upbeat personality with a desire to deliver outstanding guest service to our guests
Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external guests
Must be able to convey information clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Works well in a fast pace environment
Ability to handle issues or concerns that arise in a proactive and effective manner
Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests
Must be able to work with and understand financial information and data and basic arithmetic functions
Ability to perform numerical operations using basic counting such as adding, subtracting, multiplying, and dividing
Ability to read comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
An operational knowledge of Microsoft Office suite
Holds an understanding of hotel products and guest services
Ability to participate in the creation of an enjoyable work environment
ESSENTIAL JOB RESPONSIBILITIES
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay
Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties
Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy
Approach all encounters with guests and associates in a friendly service oriented manner
Maintain regular attendance in compliance with standards as required by scheduling which will vary according to the needs of the hotel
Comply at all times with property policies standards and regulations to encourage safe and efficient hotel operations
Greet and welcome all guests approaching the Front Desk in accordance with standards; maintain a friendly and warm demeanor at all times
Handle requests for information mail and messages in an efficient and courteous manner
Answer guest inquires about hotel service facilities and hours of operation
Answer inquiries from guests regarding restaurants transportation entertainment etc
Establish and maintain good communications and team work with fellow associates and other departments within the hotel•Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates
Obtain all necessary information when taking room reservations and follow rate quoting scenario
Have knowledge of and assist in emergency procedures as required
Handle check-ins and check-outs in a friendly efficient and courteous manner
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms
Use proper two-way radio etiquette at all times when communicating with other associates
As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel
Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
PHYSICAL REQUIREMENTS:
Ability to perform the essential job functions consistent safely and successfully with the ADA, as well as other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Must be able to lift and carry up to 15 lbs; Ability to stand for prolong periods of time and climb steps regularly.
Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Benefits:
401(k)
401(k) matching
Health insurance For Full time Employees
Dining Discounts
Career Growth Opportunities
Landmark Hospitality is proud to be an Equal Opportunity Employer.
Front Desk Agent- SEASONAL
Front Desk Associate Job In Long Branch, NJ
Responsibilities
Receive accommodation reservations from visitors and take the details of all arriving guests including payment information.
Provide information to guests about the procedures, policies and facilities of the hotel.
Making accommodation reservations for guests who may be relocating
Maintain all guest reservations in accordance with credit card security requirements.
Maintain all training requirements as set forth by General Manager.
Perform routine cleaning throughout work area to include dusting, mopping, vacuuming and organizational needs, etc.
Maintain proper equipment and supply inventory for the front desk; follow hotel operations procedures and communicate with the General Manager to ensure that orders are placed for any needed equipment, repairs and supplies.
Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
Respond to guest's requests for immediate repairs.
Assist other employees in various assignments, such as collecting/delivering dirty linen to laundry, and assisting laundry or housekeeping, as needed.
Report lost-and-found items in accordance with hotel procedures.
Qualifications
1 year of customer service preferred
High school diploma or equivalent
Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
Must display very good organization and time management skills
Must be able to walk and climb/descend stairs approximately 20% of the time
Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
Must be able to regularly lift and carry up to 20 pounds without assistance
To always maintain a high standard of personal hygiene and appearance
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
In accordance with New Jersey State Legislature (New Jersey Legislature Bill S2310 Sca (1R)) which requires private employers with ten (10) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities. This position pays $15.49 - $18.00/hour dependent on experience.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Front Desk Attendant
Front Desk Associate Job In Lebanon, NJ
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Front Desk Agent-2
Front Desk Associate Job In Berkeley Heights, NJ
Property Description
Embassy Suites by Hilton -Berkeley Heights, located in New Jersey, is seeking dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a modern, all-suite hotel that offers exceptional service and amenities to our guests. With positions available in front desk, housekeeping, food and beverage, event planning, and more, there are ample opportunities for career growth and advancement. Our hotel features spacious suites, upscale facilities, and a warm and welcoming environment, creating an exciting work environment. As a member of the Embassy Suites Berkeley Heights team, you'll have the chance to provide outstanding service to our guests, work in a supportive team, and be a part of the renowned Hilton brand. Join us in delivering memorable hospitality experiences and become a valued member of our team at Embassy Suites Berkeley Heights!
Overview
Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.
Summary:
Provide exceptional customer service, creating a positive first impression for guests
Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
Collaborate with other departments to ensure seamless guest experiences
Maintain a clean and organized front desk area
Handle cash and credit card transactions accurately
Demonstrate a strong attention to detail and a proactive approach to guest satisfaction
Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!
Qualifications
Previous experience in a customer service role, preferably in a hotel or hospitality environment
Excellent communication and interpersonal skills
Previous cash handling experience required
Strong problem-solving abilities and the ability to remain calm under pressure
Proficiency in computer systems and knowledge of hotel property management software
Outstanding organizational and multitasking skills
Availability to work flexible schedules, including evenings, weekends, and holidays
High School diploma or equivalent
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Salary Range USD $17.00 - USD $17.50 /Hr.
Front Desk Agent Full Time
Front Desk Associate Job In Rahway, NJ
Job Details Experienced Watt Hotel - Rahway, NJ Full Time $16.00 - $17.00 Hourly None Hospitality - HotelDescription
ABOUT THE ROLE
Front Desk Agents represent the hotel throughout all stages of the guests stay. By working with all hotel personnel, they ensure every guest experiences the highest customer care. Their responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring a pleasant stay and smooth checkout.
Essential Duties:
Properly secure guest information.
Able to learn safety, emergency, and accident prevention policies and procedures.
Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing.
Understand and adhere to proper credit card and cash handling policies and procedures.
Specific Requirements of this role:
Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
Coordinate room status updates with the housekeeping department and maintenance work with the engineering division.
Report any unusual occurrences or requests to the manager or assistant manager.
Manage and resolves all guest complaints in a professional and courteous manner.
Assist guests on departure by verifying and posting all outstanding charges, settling credit cards, and making arrangements for luggage and transportation assistance,
Perform other duties as assigned.
Qualifications
Qualifications
High school diploma or equivalent.
Previous hotel front desk experience preferred.
Hilton Brand experience preferred.
Working knowledge of Microsoft Word and Excel.
Ability to work a flexible schedule, including weekends and holidays.
The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.
Front Desk Agent
Front Desk Associate Job In Hamilton, NJ
The Front Desk Agent is responsible for attending to the needs of guests and ensuring the highest possible level of guest satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Service
Maintains
guest service
as the driving philosophy of the operation
Personally demonstrates a commitment to guest service in responding promptly to guests' needs
Committed to making every guest is satisfied
Meets or exceeds guest satisfaction measures
Ensures hotel standards and services contribute to the delivery of consistent guest service
Implements and demonstrates the Gulph Creek Hotels pillars on a daily basis.
Front Desk Operations
Greet all guests with a smile and positive demeanor (internal and external)
Process guest reservations, registration (check-ins), and departures (check-outs)
Proactively anticipate guest needs and offer assistance at every opportunity
Utilize the HEARS model to solve guest concerns and issues
Respond to all guest requests efficiently
Ensure guest satisfaction by following through on requests and other needs
Provide information to guests about hotel policies, services, and amenities
Provide information, directions, and other assistance as necessary about the local area
Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc.
Handles collection efforts to include but not limited to advance deposits, cancellation, and no-show charges
Responsible for counting and maintaining front desk bank to ensure drawer is at required amount before and after daily shift
Maintain daily logs and checklists
Effectively communicate all pertinent information to other employees within the department
Effectively communicate all pertinent information to other departments (Housekeeping, Security, Maintenance, etc.) regarding room status/availability, guest requests, etc.
Assist in all areas of the operation including PBX, bellman or concierge services, reservations and other areas as requested by management
Maintain regular attendance in compliance with company policy
Maintain high standards of personal appearance and grooming in accordance with company policy
Approach all encounters with guests and employees in a friendly, service-oriented manner
Clean, organize, and maintain work area regularly
Other duties as required
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School diploma or equivalent
Customer service experience preferred
Front Desk
Front Desk Associate Job In Freehold, NJ
Job Title: Front Desk Department: Operations Reports to: Office Manager FLSA Status: Non-Exempt
Disclaimer: This posting is for pipeline purposes only and is not an active job opening. By submitting your application, you will be added to our talent pool for future opportunities that match your qualifications. We encourage you to apply so we can connect when a relevant position becomes available.
Company Overview
ProSmile is one of the fastest-growing dental organizations, with a vast network of multi-specialty practices across New Jersey, Pennsylvania, Virginia, Michigan, Illinois, Wisconsin, Indiana, Washington D.C., and Maryland. Our practices are led by top-tier dentists who are committed to providing exceptional patient care while offering a supportive environment for dental professionals to thrive. We focus on delivering personalized, gentle care to our patients and creating a collaborative workplace with opportunities for mentorship, growth, and ongoing training.
Position Summary
ProSmile is in search of an energetic, motivated, and organized Dental Receptionist with a positive attitude who is looking for growth and development in their field, and the opportunity to ascend in a growing organization that puts the care of its patients and the satisfaction of its employees first
Duties and Responsibilities
Front Desk Receptionists are the first point of contact with our patients and should always be friendly and attentive to their needs in a timely manner
Front desk coordination of patient flow and financial activities such as scheduling, handling patient paperwork, collecting payments and insurance cards
Maintains reception area and inventory control of office supplies, patient literature and all related items.
Performs miscellaneous job-related duties as assigned
Knowledge and Skills/Expected Competencies
High School diploma or GED preferred
Professional and compassionate demeanor
Willingness to go above and beyond to ensure patient satisfaction
Excellent interpersonal skills and communications abilities
Impressive ability to efficiently manage multiple tasks
Computer competent and ability to work a multi-line phone system
Benefits
Our staff work diligently to deliver quality care to our patients. They are the key to fulfilling our mission! Perks of being part of a team who is keen to their individual growth, our staff members can enjoy our unique benefits package including:
Full Time
We provide above industry standards for Personal Protective Equipment (PPE)
Competitive pay
Health & Dental insurance
Dental discounts
PTO
Paid Holidays
401k Retirement
Opportunities for growth
Continuing education
Flexible schedule
Training support
Physical/Mental Demands and Work Environment
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.
The Company reserves the right to modify the based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.
Equal Employment
Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Prosmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.
ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.
Company Safety
We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.
Front Desk
Front Desk Associate Job In East Hanover, NJ
Requirements
Qualifications/Requirements
6-12 months of experience in a customer service environment is preferred
Must be 18 years of age or older
Willing to become CPR/AED Certified (Training provided by Planet Fitness)
Basic computer proficiency
Physical Demands
Continual standing and moving throughout the club to accomplish tasks during shift.
Continual communicating in person or on the phone to exchange information during shift.
Must be able to lift up to 50 pounds.
Will encounter toxic chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Moving self in different positions, including bending and twisting, to accomplish tasks.
More reasons to join Planet Fitness!
Medical benefits
Free Black Card Membership
401(K) Savings Plan
Employee perks and discounts
Engaging team-building competitions and social events
Health and Safety Requirements
Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Part Time Front Desk Agent
Front Desk Associate Job In Morristown, NJ
Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Education & Experience
High School diploma or equivalent required; College course work in related field helpful.
Experience in a hotel or a related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
Ability to read, comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
An operational knowledge of Microsoft Office suite
Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)
• Ability to participate in the creation of an enjoyable work environment
Requirements
Job Duties & Functions
Approach all encounters with guests and associates in a friendly, service-oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.
Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times.
Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met.
Handle requests for information, mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service, facilities and hours of operation.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly, efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other associates.
As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
Salary Description $16.00 hour
Front Desk Agent
Front Desk Associate Job In Spring Lake, NJ
Job Details ICONA Grand Victorian LLC - Spring Lake, NJ Seasonal Hospitality - HotelDescription
Job Title
Front Desk Agent
Classification Non-Exempt
Reports to Front Desk Manager
Summary/Objective
The Front Desk Agent is responsible for welcoming guests, checking guests in/out and making guests feel comfortable in their environment.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Greets and welcomes guests.
Assigns rooms and keys.
Answer the phone in a pleasant manner.
Makes reservations.
Collects and distributes messages for guests.
Prepares bills and collects payment for visits.
Coordinates with various departments to ensure rooms are ready for check-in.
Answers inquiries regarding hotel area and services.
Provide luggage service when needed.
Provide suggestions of places to visit, eat and shop.
Arranges transportation.
Maintains hotel records.
All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests' expectations.
Performs other duties as directed.
Weekly attendance to Aloha Culture Meeting.
Competencies
Communication Proficiency.
Guest Focus.
Stress Management/Composure.
Thoroughness
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This position operates in a hotel setting. This role routinely uses standard office equipment such as computers, phones and photocopiers.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. The position may require lifting of products weighing up to 50 pounds.
PHYSICAL ENVIRONMENTAL DEMANDS:
Stand- Over 2/3rd of the time
Walk- Over 2/3rd of the time
Sit- Under 1/3rd of the time
Use hands to fingers, handle or feel- Over 2/3rd of the time
Reach with arms and hands- Over 2/3rd of the time
Climb or balance- Up to 2/3rd of the time
Stoop, kneel, crouch or crawl- Up to 2/3rd of the time
Talk or hear- Over 2/3rd of the time
Lift minimum of 5lbs.- 50 lbs.- Over 2/3rd of the time
Adherence to all policy and procedures delineated in the ICONA Handbook
Position Type/Expected Hours of Work
This is a full-time position. This role requires forty, plus hours to include, nights weekends and holidays.
Travel
No travel is expected for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications
Required Education and Experience
High school diploma or equivalent required.
One-year prior hotel experience.
Front Desk Agent
Front Desk Associate Job In Tinton Falls, NJ
The DoubleTree Hotel of Tinton Falls is seeking passionate customer service professionals to join our award-winning team as a Full-Time Front Desk Representative. If you thrive in a fast-paced environment and love to brighten someone's day by providing an outstanding guest experience, we want to hear from you. Highly motivated and exceptional individuals who succeed in this role have the potential to grow with our company.
**PLEASE NOTE** We are currently seeking candidates to work both full-time (32-40 hours). Candidates must be willing and available to work a variety of the following shifts including weekdays and weekends:
7:00 a.m. - 3:00 p.m.
3:00 p.m. - 11:00 p.m.
Varied mid-shifts (ie: 9:00 a.m. - 5:00 p.m., 12:00 p.m. - 8:00 p.m., etc.)
Please do not apply if you are not able to work the required flexible shifts
Requirements
· Demonstrate a take-charge attitude and excellent communication skills in a highly visible and vital role
· Effectively assist guests with check-in, check-out, and managing reservations
· Respond to guest inquiries and resolve guest concerns in a timely, friendly, and efficient manner
· Collaborate with fellow team members and other hotel departments to promote a positive work environment
· Go the extra mile to make guests feel welcome, informed, and cared for during their entire stay
· OnQ pm experience is a plus
· *Must be willing and able to work flexible hours including nights, weekends, and holidays*
Front Desk Agent
Front Desk Associate Job In Newark, NJ
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
Pool Front Desk Receptionist
Front Desk Associate Job In Bedminster, NJ
Fiddler's Elbow is an exclusive club situated in Bedminster, New Jersey. We proudly offer three championship golf courses, available for play nearly every day of the year, along with award-winning practice facilities both indoors and outdoors. Our sports and leisure complex boasts impressive state-of-the-art aquatic facilities enjoyed by individuals of all ages, as well as tennis, paddle sports, fitness options, and The Cove, a mini club designed for children. Our elegant manor-style clubhouse features both casual and fine dining options, along with the finest banquet facilities in the area for galas, weddings, and social gatherings. With our rich history, stunning grounds, and exceptional amenities, Fiddler's Elbow is truly an inspiring environment and a fantastic place to begin or advance your career!
At Fiddler's Elbow, our mission is not only to, "Enhance the lives of our Members & Guests with WOW moments they can't live without," but to also enhance and enrich the lives of our Fiddler's Family members.
We are looking for a Pool Front Desk Receptionist to join the Fiddler's Family and share their passion for hospitality with our members, guests, and fellow staff members. Fiddler's Elbow hosts a wide range of events from comedy shows and concerts to Fourth of July celebrations and New Year's Eve festivities, our annual FiddleFest Music and Food Festival, Member White-Out Party, golf outings and sporting events. We also host smaller clubs within the Club, such as our beloved Book Club and Cigar Club. Our members host many private events like weddings, social events, and celebrations of life milestones.
The Pool Front Desk Receptionist is responsible for providing a welcoming atmosphere to members and guests upon arrival, managing reservations, billing membership accounts, completing administrative tasks and ensuring a smooth flow of seating and service for Cabana Rentals. They play an essential role in the guest experience, ensuring that each guest is greeted warmly and efficiently. The Pool is open Memorial Day through Labor Day.
Essential Functions:
Attend pre-function and/or post-function meetings
Ensure the Opening, Closing and Side-Work Procedures are completed
Communicate respectfully and professionally to Members, Guests and Colleagues.
Follow our technology practices, including use of iPads, Credit Card Machines, Computers and the POS system- Club Essentials.
Keep accurate records of pool usage from our Members, Guests, and Cabana Reservations
Ensure all required details (e.g., Member name, Member number, guest information) are documented correctly.
Comply with all Fiddlers Elbow policies, procedures and Aquatic Rules.
Guide guests to their Cabanas after checking-in, ensuring they have an enjoyable start to their experience.
Tend to Member/Guest Pool-Related needs including, but not limited to, Getting Fresh Towels, issuing recreational equipment and recording or retrieving items from lost and found.
Assist with stocking shelves, organizing displays, and ensuring products are well-presented.
Ensure customers have a positive shopping experience by offering personalized assistance and resolving any concerns.
Must be knowledgeable of Aquatic services, hours of operation and basic event information.
Able to Answer questions regarding event dates, times, locations, pricing, and registration procedures.
Organize, file, and maintain both physical and digital records in an efficient manner.
Process transactions using a POS system, ensuring that all Members, Guests, Cabanas, and Sale items are charged accurately.
Adhere to company scripts or guidelines when necessary, ensuring consistency in the communication process.
Draft and send confirmation emails to Members regarding Cabana Bookings or Lost and Found Items.
Ensure all email communication is clear, professional, and written according to company standards.
Maintain cleanliness and organization of the Front Desk Area, including breezeway, counters, storage areas, and equipment.
Assist in other duties such as Cove or Towel Attendant as needed/assigned by Supervisor
Perform other duties as assigned by Supervisor.
Skills:
Multi-Tasking
Organization
Attention to Detail
Work Styles:
Responsibility
Concern for Others
Integrity
Personality:
Self-motivated
Energetic
Positive
Required Education/Experience:
High School Graduate
Physical Requirements:
Must be able to communicate and understand the predominant language of our members and guests.
Must be able to stack chairs and move tables
Ability to frequently lift 20 - 25 pounds, occasionally lift upwards of 50 pounds
Must have use of both hands and arms
Must be able to stoop, bend, lift and reach
Must be able to work in a standing position for long periods of time.
Must be a team player; possess the ability to work well with others
Working Conditions:
Must be able to work indoor and outdoor environment, day and/or night hours, and weekends and holidays.
Must be able to work in varying weather conditions
Safety Hazards:
Outdoor environment, sun, heat, inclement weather
Why join the Fiddler's Family?
Benefits for ALL staff members:
Competitive pay
2 days off per week
Career advancement opportunities within our Club Development and Continuing Education
Golf, Paddle/Tennis, and Fitness Privileges
Paid Sick Leave
PLUM Benefits
Annual Summer and Holiday staff events
401(k) Plan, eligibility after 1 year of employment
Benefits for Full Time Staff Members also include:
Comprehensive healthcare, dental and vision package
Flexible Spending & Dependent Care Accounts
Paid Time Off (Vacation and Holiday)
Life insurance
Front Desk Agent- SEASONAL
Front Desk Associate Job In Long Branch, NJ
Responsibilities * Receive accommodation reservations from visitors and take the details of all arriving guests including payment information. * Provide information to guests about the procedures, policies and facilities of the hotel. * Making accommodation reservations for guests who may be relocating
* Maintain all guest reservations in accordance with credit card security requirements.
* Maintain all training requirements as set forth by General Manager.
* Perform routine cleaning throughout work area to include dusting, mopping, vacuuming and organizational needs, etc.
* Maintain proper equipment and supply inventory for the front desk; follow hotel operations procedures and communicate with the General Manager to ensure that orders are placed for any needed equipment, repairs and supplies.
* Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
* Respond to guest's requests for immediate repairs.
* Assist other employees in various assignments, such as collecting/delivering dirty linen to laundry, and assisting laundry or housekeeping, as needed.
* Report lost-and-found items in accordance with hotel procedures.
Qualifications
* 1 year of customer service preferred
* High school diploma or equivalent
* Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
* Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
* Must display very good organization and time management skills
* Must be able to walk and climb/descend stairs approximately 20% of the time
* Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
* Must be able to regularly lift and carry up to 20 pounds without assistance
* To always maintain a high standard of personal hygiene and appearance
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
In accordance with New Jersey State Legislature (New Jersey Legislature Bill S2310 Sca (1R)) which requires private employers with ten (10) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities. This position pays $15.49 - $18.00/hour dependent on experience.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Front Desk Agent
Front Desk Associate Job In Newtown, PA
The AC Hotel by Marriott Newtown Square is currently searching for part-time and full-time front desk agents. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring that their stay is comfortable and enjoyable. You will be the first point of contact for guests, handing their inquiries and requests promptly and efficiently. Your main goal will be to create a welcoming and friendly atmosphere for our guests, ensuring their satisfaction and loyalty to our brand.
Minimum Qualifications:
High School diploma or equivalent
Excellent communication and interpersonal skills
Ability to work flexible hours, including mornings, evenings, weekends and holidays
Proficient in Microsoft Office and basis computer skills
Ability to multitask and work in a fast-paced environment
Preferred Qualifications:
Previous experience in a hotel or hospitality industry
Fluent in a 2
nd
language
Experience with hotel management software
Ability to handle cash and credit card transactions
Strong problem-solving skills
Responsibilities:
Greet and welcome guests in a friendly and professional manner
Check-in and checkout guests, ensuring accuracy of information and timely processing
Handle guest inquiries and requests promptly and efficiently
Maintain a clean and organized front desk area
Collaborate with other departments to ensure guest satisfaction
Skills:
As a Front Desk Agent, you will utilize your excellent communication and interpersonal skills to provide exceptional customer service to our guests. You will also use your multitasking and problem-solving skills to handle guest inquires and requests promptly and efficiently. Proficiency in Microsoft Office and basic computer skills will be necessary for processing guest information and maintaining accurate records. Preferred qualifications such as previous experience in a hotel or hospitality industry, fluency in a 2
nd
language, and experience with hotel management systems will be beneficial in providing exceptional guest experience.
OPENER Front Desk
Front Desk Associate Job In Neptune City, NJ
The Front Desk employee is the face of the Retro Fitness outlet; they are the person a member sees when he or she first walks into the facility. It is important that this person be TEAM oriented with great communication skills. The Front Desk employee wears many hats while also ensuring a positive member experience.
Live by the RETRO values - integ Rity, dEdication, consis Tency, expe Rience and inn Ovation!
Requirements
⦁ A positive upbeat personality.
⦁ Effective ability to communicate with customers, coworkers and managers.
⦁ The ability to multi-task.
⦁ Customer service oriented.
⦁ Punctual, responsible and pays attention to detail.
⦁ CPR/AED training preferred.
⦁ Prior sales experience in a retail setting is preferred.
⦁ Successful completion of all Retro University courses.
Environment
⦁ Working environment is inside the Retro Fitness Outlet. Working hours could vary and include mornings, evenings, and weekends.
Direct report
This position is supervised by the positions below and in order of:
⦁ Retro Fitness General Manager
Retro Fitness Mission Statement
Retro Fitness is a Health Club built on the respect and dedication for each of our members who entrust us to help them achieve their health and fitness goals. Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential; making America a healthier place 1 visit, 1 rep, 1 mile at a time.
Responsibilities of Front Desk Staff Member
⦁ Greeting and checking in members as they come in.
⦁ Resolving member issues in an effective manner.
⦁ Membership sales and retention.
⦁ Following up with prospects.
⦁ Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
⦁ Ensuring a safe and clean environment for all members and staff.
⦁ Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.
⦁ Opening and closing the facility if scheduled.
⦁ Following company policies and procedures.
All Front Desk employees are to wear company staff shirt along with either Khaki pants or black athletic pants. Sneakers must always be worn. No boots, heals, or open toe shoes or sandals. Front Desk staff should always be well groomed and neat. Opening shift employees are required to be inside the facility 15 minutes prior to scheduled opening time ensuring all items on the Opening Checklist are performed before members arrive. Closing employees are to close the facility at the established time. Employees are not to count money until all members have left the Retro Fitness outlet and the doors have been locked. Compensation: $0.14 - $0.20 per hour
With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed.
With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey!
Interested in owning a Retro Fitness? The brand is seeking qualified franchise partners to expand nationwide. For more information, please visit ******************** or *************************