Receptionist Job!
Front Desk Associate Job In Phoenix, AZ
Vaco Phoenix is currently assisting a local client in their search for a receptionist in their Scottsdale AZ office! The Receptionist will greet customers, keep track of all office supplies, handle incoming and outgoing mail, as well as be the liaison with property management. This is a fully onsite role paying up to $25 per hour. Interviews are held immediately!
Responsibilities include:
Greeting and Assistance: Welcome visitors and callers (low volume), answer their questions, and direct them to the right people.
Mail and Deliveries: Handle incoming and outgoing mail and deliveries, including sorting and distribution.
Office Maintenance: Coordinate with property management to ensure the office is well-maintained.
Space Tracking: Work with HR & Facilities Manager to monitor office space usage and prepare monthly reports.
Office Cleanliness: Works with facilities staff to ensure the reception area and meeting rooms are clean and presentable.
Knowledge, Skills & Abilities:
Familiarity with G Suite and Google Calendar management
Possess strong skills in the use of Microsoft Word, Excel, Adobe PDF
Skill in oral and written communications
Ability to plan, coordinate, analyze, and establish priorities; develop effective operating procedures
Communicate clearly and effectively with customers, colleagues, and senior management in person, via email, and over the phone
Data Entry / Permit Technician
Front Desk Associate Job In Mesa, AZ
As a License & Permit Technician, you will collaborate with a team of technicians under the guidance of the Compliance Team Lead. Your role is crucial in ensuring adherence to all Federal, State, City, and County regulations and permits
Responsibilities:
Processing Permits:
Review and process applications for permits.
Verify submitted documents for accuracy and completeness.
Ensure compliance with local codes and regulations
Customer Service:
Assist applicants at permit counters.
Answer questions related to the permit application process.
Provide guidance on required documentation and procedures.
Data Management:
Enter information into automated permit systems.
Maintain accurate records of permits issued.
Track the status of applications and approvals.
Fee Calculation:
Calculate fees based on financials, square footage, and permit requirements.
Provide accurate fee assessments to.
Coordination:
Collaborate with the field, municipalities and other internal departments.
Facilitate communication between applicants and relevant stakeholders.
Ensure a smooth permitting process from application submission to final approval.
Qualifications
3+ Years Customer Service/ Data Entry Experience
Phone and Email - Interacting with Different Municipalities
Needs to have Patience and be very detail oriented
Speaking with Local Management and Vendors
Organized, Self Motivated, Fast Learner
Strong Critical thinking and organizational skills
Ability to manage a fast paced environment and larger workloads during high volume periods
DocuSign, Adobe Pro, Office 365
Preferred:
Customer service exp. in auto, insurance industries or exp. With vendor management
Filling out Business License and Permit Forms (Not Required, Will Train)
Legal Office Receptionist
Front Desk Associate Job In Tempe, AZ
Green Evans-Schroeder is proud to be Arizona's largest and fastest-growing immigration law firm. We are committed to delivering the highest quality immigration services to our clients, earning a stellar reputation for tackling challenging and complex cases with proven results. Our mission is to protect and advance the rights of the immigrant community, and we achieve this through our unwavering dedication to Teamwork, Respect, and Courage-the core values that drive our success.
We are seeking a passionate and skilled Legal Office Receptionist to join our team in Tempe. If you share our mission, embody our core values, and are eager to be part of a dynamic and intellectually rewarding work environment, we encourage you to consider this exciting opportunity with Green Evans-Schroeder.
Responsibilities
Front Desk Operations:
Act as the manager of our centralized call center/answering service to ensure that all phone traffic is properly handled and routed to the appropriate law firm personnel
Provide in-house phone reception services and handle direct communication with existing clients.
Greet and assist walk-in clients at our Tempe office.
Manage outgoing and daily mail.
Organize and maintain the physical environment of our Tempe office, including managing office supplies, inventories, and office equipment.
Develop and maintain proficiency in all the information systems and databases, both internal and external, that must be used to properly perform the duties of this position. These include, but are not limited to, Clio Manage, Lawmatics, Adobe Acrobat, & MS Office 365.
Interpret for Spanish-speaking clients and staff as needed.
Back-up support to other administrative team members in their absence, or when required to ensure excellent client service.
Sales Support:
Assist the Intake Coordinator with follow-up calls to potential new clients.
Leverage CRM tools to ensure timely and effective follow-up with all leads, maintaining a seamless and organized client intake process.
Assist in contacting potential clients before consultations to confirm all relevant information has been received.
Support special projects assigned by the Intake Coordinator.
Financial Support:
Receive and responsibly manage payments from our clients.
Collaborate with the team to ensure timely follow-up on outstanding balances and trust replenishment.
Qualifications
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office, including SharePoint.
Experience with CRM tools like Clio or Lawmatics is a plus.
Previous experience in a front-desk, administrative, or client-facing role preferred.
Ability to handle sensitive client information with professionalism and confidentiality.
Receptionist / Operations Assistant
Front Desk Associate Job In Phoenix, AZ
Do you thrive in an organized, customer-focused office environment while managing daily tasks efficiently? Our established financial planning firm in Phoenix, AZ is looking for a Receptionist / Operations Assistant to play a key role in running and coordinating the day-to-day operations in our fast-paced office. Our formula for success has been to put our customers first and treat them with honesty and integrity. A sharp phone presence with excellent listening skills, a love for customer service, and the ability to manage multiple tasks at one time is required to be successful in this role. Are you a strong, proactive office leader eager to share your skills and ideas? We encourage you to apply today!
Minimum Requirements:
2+ years of front office reception experience
Strong proficiency in MS Office with a demonstrated ability to quickly learn and adapt to new software systems
Experience with Salesforce preferred, but not required
High School Diploma or equivalent
This position requires that you possess the following skills:
Strong ability to prioritize tasks and manage time effectively to meet deadlines
Provide exceptional customer service
Excellent verbal and written communication skills
Positive and approachable contributing to a collaborative work environment
Self-motivated with a strong sense of initiative
Committed to continuous learning and staying up-to-date with industry trends
Excellent organizational skills with a focus on detail and accuracy
Demonstrated consistency in follow-through on tasks and responsibilities
Ability to work independently while proactively meeting both business and personal goals
Responsibilities:
Putting client needs first is deeply rooted in our culture and at the core of everything we do. In providing excellent client service you will:
Answer phones and direct callers to the appropriate associate
Greet clients warmly and professionally
Address client inquiries related to administrative matters
Receive, sort, and distribute mail and packages
Assist with inventory management of office supplies
Perform clerical duties such as photocopying, faxing, and filing
Provide general administrative and clerical support
Maintain clean and organized reception area and conference rooms
Ensure accurate data entry into database/CRM
Thank you for your interest in the Receptionist / Operations Assistant role for Strategy Financial Group, a growth-oriented, independent financial services firm located in Phoenix, Arizona. Please take a moment to explore our website ****************************** and view the services we provide. Excited about this opportunity? We'd love to hear from you-apply today!
Front Desk Associate - Seasonal
Front Desk Associate Job In Apache Junction, AZ
Season: Beginning on or about 10/01/2025 through on or about 04/15/2026
About Roberts Resorts & Communities:
This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 people. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.
Position Summary:
The Front Desk Associate serves as the initial point of contact for guests and visitors, delivering outstanding customer service and support. Responsibilities include managing check-in and check-out procedures, handling reservations, addressing inquiries, and maintaining smooth front desk operations.
PERFORMANCE OBJECTIVES:
Establish positive relationships with guests, residents, prospective residents, and vendors through courteous and professional interactions
Efficiently manage incoming calls, handling reservations and addressing customer inquiries promptly and accurately
Provide assistance and respond to queries via online chat to enhance customer experience
Report resort comments, suggestions, and complaints to the General Manager for timely resolution
Conduct seamless check-in and check-out processes, managing reservations and accommodating walk-in guests effectively
Collect rent, deposits, and payments for various services using Rent Manager and Camp spot platforms
Initiate collection calls for site rental payments as instructed, ensuring timely payments
Utilize email communication to correspond with residents and potential guests as required
Maintain organized resort files, reports, and records, ensuring accuracy and completeness
Upload resident files and communications to Rent Manager for documentation and tracking purposes
Prepare and distribute resort communications such as newsletters, rule reminders, and violation notices
Monitor office supplies inventory and place orders as necessary to ensure availability
Manage mail and packages, sorting and distributing them to designated mailboxes
Secure documents for leases and maintain confidentiality of sensitive information
Input meter readings accurately to track usage and manage utility billing processes
Coordinate with maintenance personnel to address guest concerns and resolve any potential issues promptly
Performs other related duties as assigned
Requirements
KEY COMPETENCIES:
Customer Service Skills: Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence.
Communication: Demonstrates effective verbal and written communication skills to interact professionally with guests, residents, and team members.
Multitasking: Capable of efficiently managing multiple tasks such as check-ins, reservations, and guest inquiries simultaneously.
Attention to Detail: Possesses keen attention to detail to ensure accuracy in handling payments, reservations, and administrative tasks.
Adaptability: Adapts to various situations and addresses guest needs promptly and professionally.
Problem-Solving: Exhibits strong problem-solving abilities to resolve guest complaints or issues effectively and find suitable solutions.
Organization: Maintains orderly records, manages office supplies, and handles administrative tasks effectively.
Computer Proficiency: Proficient in using property management software and Microsoft Office applications.
Positive Attitude: Maintains a positive attitude and enthusiasm for delivering outstanding service, contributing to a welcoming and hospitable environment at the front desk.
EDUCATION & EXPERIENCE:
High school diploma or equivalent required
Prior experience in customer service, front desk operations, or hospitality industry is preferred but not required.
Proficiency in using computer systems, including property management software and Microsoft Office suite, is desirable.
Strong communication and interpersonal skills are essential, along with the ability to multitask and work in a fast-paced environment.
PHYSICAL REQUIREMENTS:
Constantly sit, talk, or hear; Frequently use hands.
Manual dexterity for handling paperwork and using office equipment.
Clear vision and hearing for reviewing documents and communicating effectively.
Capability to lift up to 10 pounds.
BENEFITS:
PTO
Working in an inclusive community
Complimentary stay at one of our resorts
COMMITMENT TO DIVERSITY:
Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to *********************.
Salary Description $15.00 per hour
Welcome Desk (Front Desk Entry Level) Attendant
Front Desk Associate Job In Phoenix, AZ
The Village Health Clubs and Spas are premier healthy lifestyle clubs where we encourage and foster a work life balance and healthy living. We offer a fun environment designed to promote health and wellness for members and employees alike. Our uniquely social culture makes us a great choice for employees who want to share their passion for health and fitness.
We offer beautiful facilities, state-of-the-art equipment, and dynamic programming, but what really sets us apart is our team of positive, friendly staff at each location. Our employees encourage one another, working together to create a comfortable, welcoming atmosphere for everyone we encounter.
Our culture statement gets right to the point: “As one we have fun and get it done!” Join our team today and experience the Village Way for yourself.
Ideal candidate: Is ENERGETIC AND HAS HOSPITALITY/CUSTOMER SERVICE EXPERIENCE. CAN WORK NIGHTS & WEEKENDS ALL EMPLOYEES GET FREE HEALTH CLUB MEMBERSHIP
Camelback: Scroll down towards the bottom of the page and then please click on the photos to see them full screen.
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Job Summary
To exceed guest expectations by being enthusiastic and helpful and to create a welcome home atmosphere for members and guests. Incorporate the Village Standards: People, Places and Programs everyone/every time/everywhere
Summary Of Essential Functions
• Attract and Retain members by consistently providing excellent customer service
• Responsible for interacting with employees, members and guests in a manner aligned with the People, Places and Programs components of the Village Standards
• Present a professional, positive image that reflects well on the organization.
• Greet and check in members with sincere hospitality and effective communication skills
• Responsible for having general knowledge of the club, amenities, programs, and useful information about the area
• Responsible for handling and recording cash and non-cash transactions
• Providing exceptional customer/ guest service and acting in a friendly/ helpful manner at all times.
• Handle guest complaints in a timely manner, and direct guest questions or concerns to the correct individuals
• Assist members in signing up for programs and activities.
• Answer all phones and direct calls to appropriate staff
• Maintain clean and safe front desk area and any other related areas
• Assist membership where possible to help ensure their successful operation.
• Handle credit card/cash transactions
• Take member reservations for tennis, squash and racquet courts
• Other duties as assigned.
Knowledge/Skills Required
• Ability to operate multi-line telephone systems
• Outstanding customer/guest service/ skills with a friendly, enthusiastic, and helpful demeanor.
• Understanding of court reservation systems Must be 18 years or older and have high diploma or GED
• Must possess basic computer/data entry skills.
• Obtain CPR certification within 30 days of hire through company training
• Ability to multi-task
Knowledge/Skills Preferred
• Prior high-end health club/hospitality or related industry experience
• Prior credit card/cash handling
• Understanding of court reservation systems
• Bilingual a plus
Required Abilities
Physical Activity
This position requires standing for long periods of time, walking, lifting, grasping, bending and kneeling for filing. Sitting for some periods of time. Substantial repetitive movements (motions) of the wrists, hands, and/or fingers. Expressing or exchanging ideas by means of the spoken word. Involved in activities where one must convey detailed or important spoken instructions to other workers and members accurately, loudly, or quickly. Perceiving the nature of sounds at normal speaking levels with or without correction. Requires the ability to receive detailed information through written and oral communication.
Physical Requirement
Walking and standing are required daily. Sitting some of the time. Exerting up to 10 pounds of force occasionally to lift, carry, push, and pull or otherwise move objects. In addition, may involve physical movement which includes activities related to membership events and programs and periodically lift up to 25 pounds.
Visual Requirement
This position requires close visual acuity to perform activities such as: greeting guests, answering phones, reading and analyzing data and figures, transcribing, and viewing computer monitors.
Working Conditions
Involves typical office or administrative work and member indoor and outdoor activity
Front Desk Agent Part Time
Front Desk Associate Job In Phoenix, AZ
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints.
Duties & Responsibilities:
Greet and register guests in a friendly manner
Assist in taking reservations, pre-registrations, and room blocking
Assist large groups upon arrival
Assist guests in finding dining, shopping, and other "hidden gems" nearby
Be the first to handle and resolve guest issues
Process payments according to procedure
Upsell additional facilities and services
Performs all check-out tasks
Ensure all cash, checks, and credit card balances at the end of each shift
Answer questions and cater to any guests needs
Communicate internally with other departments when necessary to resolve a guest concern or request
Additional tasks may be assigned at any given time
Requirements
Qualifications:
High school Diploma or equivalent
Hotel Front Desk experience preferred
Experience with hotel reservations software
Experience with Microsoft Windows
Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
Positive, upbeat demeanor
Excellent communication and organizational skills
Team-oriented
Ability to stand for 8 hours at a time
Ability to lift 20 lbs. on occasion
Benefits:
Competitive salary
Annual review with increase potential
401k program with company match
Additional benefits may be available
Arbor's Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Salary Description $17 an hour - $18 an hour
Front Desk Receptionist Saturday's only
Front Desk Associate Job In Tempe, AZ
Acacia Dental, a leading dental practice in Tempe, AZ, is seeking an organized and compassionate Front Desk Receptionist/Patient Intake Coordinator to join our team.
We are committed to providing comprehensive and patient-centered dental care while embracing a holistic approach to oral health. If you are passionate about delivering exceptional patient care and thrive in a supportive and progressive environment, we invite you to apply for this position.
Responsibilities:
Work under the general direction of the practice manager
Admit patients
Create medical charts, either electronically or paper, based on center practice
Work with the clinical staff to schedule patients and ensure that the center's work flow efficiently runs
Answer and direct all incoming calls
Create a welcoming environment that puts patients at ease and introduces them to our office that offers a world class experience
Utilize problem-solving skills to support center and colleagues for resolution of issues
Update and manage center calendar
Order and organize collateral as needed
Monitor patient wait times and work with staff to provide non-clinical assistance when they are running behind
Assist Front Office Administrator with the following duties
Be familiar with procedure codes
Know daily deposit amounts and make reports as requested
Perform all other non-clinical duties as assigned
Qualifications:
Front office admin experience in a dental office preferred
Previous experience working patient admissions
Previous experience scheduling medical appointments and treatment plans
We are an equal opportunity employer
Front Desk Agent
Front Desk Associate Job In Scottsdale, AZ
DIAMOND RESORTS™ OFFERS:
Competitive Compensation
Outstanding Benefits (Medical, Dental, 401K w/ Company Matching)
Resort Privilege Program (eligibility for travel discounts)
Industry Leading Training Program
Real Opportunities for Growth!
Job Description
JOB SUMMARY
The Front Desk Agent is responsible for providing the highest level of guest satisfaction to members, owners and guests to ensure the continuous delivery of hospitality, professionalism, and consistency. The Front Desk Agent checks in and check outs guests, makes room reservations, and performs Front Desk related functions.
ESSENTIAL JOB FUNCTIONS
Ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
Ensure all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information).
Check in/check out arriving/departing members, owners, and guests, makes room reservations, and performs Front Desk related functions.
Follow through on member, owner, and guest requests and/or concerns in a timely manner.
Verify member, owner, and guest information (i.e. for additional keys, telephone calls, and packages).
Compute billing charges, collect payments and provide change.
Post charges as received through other departments (i.e. fitness center, housekeeping, logo shop, and laundry).
Answer the telephone with proper etiquette and transfer calls accordingly.
Communicate with all internal departments including PBX, housekeeping, engineering, and security.
Complete Front Desk Agent checklist daily.
Reconcile end of the day shift report.
Maintain necessary hard copies of paperwork of all daily operations and file.
Complete special projects, stocking, list items to be ordered, and daily bucket checks.
Qualifications
EDUCATION
High School Diploma or equivalent.
Additional Information
Apply Today!
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Front Desk Receptionist
Front Desk Associate Job In Gilbert, AZ
Are you someone who enjoys connecting with clients/customers? Then this opportunity is for you! Serenity is seeking a receptionist for our Gilbert, AZ office; to join our team and drive success within our clinic. The position is customer-focused, requiring excellent communication and interpersonal skills to provide exceptional experience for our clients. Your attention to detail and proactive approach will contribute to a smooth and seamless client journey, leaving a lasting positive impression on everyone who visits our clinic.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.
Perks at Serenity
Career Advancement Opportunity
Competitive Wages
Medical, Vision and Dental Insurance (Serenity Covers 90% of your insurance premium)
Paid Time Off
10 Major Holidays Off
401k
Employee Referral Program
Responsibilities
Update and verify customer information upon each visit.
Help customers feel valued by creating rapport, remembering their names, their interests, and stories.
Answer questions, address worries, respect boundaries, and be sensitive to each person's individual challenges.
Ensure positive customer experience by providing support and compassion.
Rotate through other various office tasks throughout the day.
Qualifications
High School Diploma/ GED.
Excellent verbal and written communication, basic math skills.
Proven ability to multitask in a fast-paced environment.
1+ year of full-time customer service experience, reception, or personal customer service industry.
About Serenity
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Job:
Full-time (3 13-hour shift)
Office Hours:
Monday-Friday: 6 am-8 pm, Saturday: 7 am-7 pm
*This position is contingent on successfully completing a criminal background check upon hire.
Front Desk Service Agent
Front Desk Associate Job In Paradise Valley, AZ
This position contributes to Sanctuary success by greeting and registering guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to exceed our superior standards. JOB FUNCTIONS Note: the following duties and responsibilities are not all-inclusive.
* Greet guests immediately with a friendly and sincere welcome using a clear and positive voice.
* Listen carefully to requests to ensure understanding; respond with appropriate action and provide accurate information such as outlet hours and local attractions.
* Complete registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
* Make appropriate selection of rooms based on guest needs.
* Prepare reports daily and distributes to all necessary departments.
* Run back-up reports and keep all reports up to date.
* Provide room keys and/or special packages as appropriate.
* Create new reservations and make changes to existing reservations as needed.
* Communicate with other departments on guest requests to ensure all guest needs are met.
* Verify and imprint credit cards for authorization using electronic acceptance methods.
* Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment.
* Perform accurate, moderately complex mathematical functions using a calculator.
* Post charges to guest rooms and house accounts using the computer.
* Promptly answer the internal and external telephone calls using positive and clear communication in a courteous and friendly manner.
* Retrieve mail, small packages and facsimiles for guests as requested.
* Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve the problem within the established guidelines, may include turning problem over to supervisor.
* Remain calm and alert especially during emergency situations and heavy resort activity.
* Summon bell staff for assistance to escort guests to their rooms as appropriate.
* Perform additional duties as requested by Front Office Manager.
JOB REQUIREMENTS
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
* Ability to maintain a pleasant disposition and work smoothly in a high stress work environment.
* Solid interpersonal skills and positive attitude is a must.
* Computer experience needed, preferably with Opera PMS.
* Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
* Ability to stand continuously to perform essential job functions.
* Clear, articulate telephone voice and excellent/professional communication skills required
* Ability to listen effectively, to speak and write English clearly.
* Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
* Will be cross trained in different aspects of position and must be easily adaptable to shifting of workloads and specific tasks as operational ends dictate.
* Detail oriented.
* Hearing and visual ability to observe and detect signs of emergency situations.
* Familiarity with the surrounding area is a plus.
QUALIFICATIONS
Education
High School Diploma/G.E.D. Equivalent
Related Work Experience
Hotel/resort reservation or front desk experience preferred.
Computer experience needed, preferably with Opera PMS.
Front Desk Agent
Front Desk Associate Job In Chandler, AZ
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities
QUALIFICATIONS:
High School diploma or equivalent required; College course work in related field helpful.
Experience in a hotel or a related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
Ability to read comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
An operational knowledge of Microsoft Office suite
Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
Ability to participate in the creation of an enjoyable work environment
RESPONSIBILITIES:
Approach all encounters with guests and associates in a friendly service oriented manner.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
Handle requests for information mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service facilities and hours of operation.
Answer inquiries from guests regarding restaurants transportation entertainment etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other associates.
As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
Access to back of house areas of the hotel and sensitive information
Demonstrated ability to handle cash prepare and deposit cash drops secure and balance bank
Interact and occasionally have unsupervised contact with guests and/or colleagues
Access and control to sensitive areas in the hotel premises including Master Keys and/or guestrooms Storage/Liquor Room and secured file cabinets
Drive safely on behalf of the company for business reasons
Maintain a high level of trust and responsibility
Represent the company with certain level of reputation and good character as well as exercise sound judgement
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more details
Medical Dental and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Front Desk Agent
Front Desk Associate Job In Tempe, AZ
We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.
Responsibilities:
Register and assign rooms to guests
Confirm phone and online reservations
Respond to guest needs, requests, and complaints
Collect payment from departing guests
Keep records of occupied rooms and guests
Communicate pertinent guest information to designated departments
Qualifications:
Previous experience in customer service, front desk service, or other related fields
Ability to build rapport with guests
Strong organizational skills
Excellent written and verbal communication skills
We're Leaving the Light On for our next Team Member! Is that you? Our Lightkeeper Service Culture Our Lightkeeper culture is the heartbeat of our operations, shaping every interaction across our team. Our commitment to a Heart For Service means putting others first and going the extra mile to support and uplift those around us. We believe in Care by finding opportunities to make others' days brighter through thoughtful gestures, both big and small. Respect is a cornerstone of our culture; we celebrate the diversity in every individual and uphold the dignity of each person we encounter. We take pride in Owning the Experience, embracing our roles to deliver outstanding service and resolve any conflicts with understanding and empathy. By embodying these four pillars, Lightkeeper not only defines who we are but also sets us apart from the competition.
Front Desk Agent
Front Desk Associate Job In Phoenix, AZ
Property #PGH-BMC A boutique escape with mid-century modern style, in the hip and centrally located Uptown Phoenix neighborhood. Treat yourself to poolside cocktails at Lylo, colorful popsicles at Pop Stand, and exquisite highballs at Don Woods' Say When rooftop lounge.
Overview
About Us: Pyramid Global Hospitality operates a portfolio of award-winning, premium-brand hotels in some of the country's most vibrant cities. We believe in the power of hospitality and seek individuals to help us bring this virtue to life. Join us in creating an environment that fosters personal growth and allows you to be your best self.
What You'll Do:
* Greet and welcome guests upon arrival, creating a positive first impression.
* Handle check-ins and check-outs efficiently, ensuring guest satisfaction.
* Manage reservations, answer guest inquiries, and address complaints promptly.
* Maintain a clean and organized front desk area.
* Provide accurate information about the hotel, rooms, rates, and amenities.
* Process payments and manage cash transactions accurately.
* Coordinate with housekeeping and maintenance to ensure smooth operations.
* Promote teamwork and contribute to a friendly, safe work environment.
* Perform other duties as assigned.
What We Offer:
* Competitive salary and benefits package.
* Opportunities for career growth and advancement.
* A supportive and dynamic team environment.
* Ongoing training and development programs.
Qualifications
What You'll Bring:
* A friendly and professional demeanor with excellent communication skills.
* Strong organizational skills and attention to detail.
* A passion for customer service with a positive, can-do attitude.
* Ability to multitask and remain calm under pressure.
* Previous experience in hospitality or customer service is a plus but optional.
* Flexibility to work various shifts, including evenings, weekends, and holidays.
* Proficiency in hotel management software and Microsoft Office is a plus.
We-Ko-Pa Resort - Front Desk Agent
Front Desk Associate Job In Scottsdale, AZ
ENTERPRISE: WE-KO-PA CASINO RESORT
JOB TITLE: FRONT DESK AGENT
DEPARTMENT NAME: GUEST SERVICES
REPORTS TO: Front Desk Supervisor
SALARY: DOE
POSITION STATUS: Regular Full-Time, FLSA EXEMPT
HOURS PER WEEK: 40
POSITION DESCRIPTION:
As a Front Desk Agent at our Four Diamond Resort & Casino, you are the first point of contact for guests and set the tone for their overall experience. You will greet guests warmly, handle check-in and check-out procedures, answer inquiries, manage reservations, and accommodate special requests to ensure an unforgettable stay. Your goal is to create a welcoming atmosphere, uphold the standards of a Four Diamond establishment, and leave every guest with a positive impression.
ESSENTIAL DUTIES:
This list of tasks is ILLUSTRATIVE ONLY and does not comprehensively list all functions and tasks performed by positions in this class.
Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the We-Ko-Pa Way: Smile and Greet, Name and Meet, Thank you and Goodbye.
To create 100% guest satisfaction by providing efficient and effective front desk service.
Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay.
Greets guests and processes hotel registration.
Keeps current on hotel accommodations, services, and area attractions.
Responds to customer inquiries for information.
Arranges for services requested by the guest by working with other departments as appropriate.
Stay current with developments in the hotel by reviewing and updating the communication log.
Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes.
Offers guests updated rooms and promotes hotel amenities, food & beverage outlets, and services.
Makes reservations in accordance with the hotel's yield management practices.
Processes customer credit at check-in in accordance with hotel policy
Identifies and records special billing instructions and notifies the Accounting.
Obtains appropriate approvals and signatures.
Must be able to read, write, and speak English.
Follows hotel policy on cash banks.
Performs other duties as required.
EDUCATION AND/OR EXPERIENCE:
A minimum of one (1) year of experience at the front desk of a similar-sized Resort/Hotel is required.
Or similar customer service or guest service experience in a high-service environment
Strong guest service experience
Strong Computer Skills
Agyliss / Opera knowledge is preferred.
INDIAN PREFERENCE:
Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) w
INDIAN PREFERENCE:
Preference will be given to qualified applicants from federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.
Front Desk Agent
Front Desk Associate Job In Scottsdale, AZ
Crescent Hotels & Resorts invites you to embark on an exciting journey as a Front Desk Agent the spectacular Remi Hotel, a new build Autograph Collection. Nestled in the pulsating heart of downtown Scottsdale's Entertainment District, this 164-room gem combines classic western elements with bold, modern motifs, redefining the desert aesthetic and attitude. It's five food and beverage outlets range from a 1940's inspired café on the ground level to a seductive Miami-style rooftop pool deck and bar reflective of the orange groves of Morocco.
Picture this: A vibrant tapestry of live, work, and play, where the city's elite mingle with young professionals in a symphony of luxury and excitement. Weekends ignite into an electrifying party scene as the Entertainment District transforms into a playground for the glamorous and the adventurous.
Adjacent to the Remi Hotel lies the crown jewel of nightlife, the renowned Maya Day + Nightclub. By day, it's a sun-kissed oasis, beckoning with Vegas-style poolside parties. As twilight descends, it metamorphoses into a vibrant nightclub, drawing the world's most renowned DJs and performers to its stage.
We are committed to providing you with:
Excellent compensation package.
An exceptional benefit plan for eligible associates and your family members.
401K matching program for eligible associates.
Discounts at our Crescent managed properties in North America for you and your family members.
ESSENTIAL JOB FUNCTIONS:
Warmly greet guests according to high service standards, and complete the registration process to include, but not limited to, input and retrieve information from the computer, confirmation of guest information and room rate, selection of rooms, code electronic keys, promote marketing programs and onsite outlets, provide a welcome packet and ensure guest knows location of room.
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
REQUIRED SKILLS/ABILITIES:
One year of previous hotel front desk experience is highly preferred.
Marriott brand and service knowledge is preferred.
Ability to communicate in English.
Front Desk Agent
Front Desk Associate Job In Scottsdale, AZ
Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
• Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor/manager.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
• Assists other Front Desk Personnel when need.
• Perform any related duties as requested by supervisor/manager.
KNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
• Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
• Ability to read, listens, and communicates effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
PHYSICAL DEMANDS
• Ability to stand and move throughout front office and continuously performs essential job functions.
• Stand 95% of shift
• Lifting up to 25 pounds maximum.
• Occasional twisting, bending, stooping, reaching, standing, walking.
• Frequent talking, hearing, seeing and smiling.
Benefits
401(k)
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Room Discounts
Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Other details
Pay Type Hourly
Front Desk Agent (Part-time)
Front Desk Associate Job In Paradise Valley, AZ
Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property's distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain's Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.
Job Description
Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues, and completing special requests. They work closely with all hotel departments especially our Concierge, Bell/Guest Services, and Housekeeping teams.
Responsibilities
Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
Empathetically listen to guest inquiries and provide appropriate responses
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Pre-register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail to ensure security of guest room access.
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
Maintain guest history files on all guests
Accommodate room changes expediently
Document all guest requests, complaints, or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Monitor, send and distribute guest mail/packages
Generate, print, and distribute daily and weekly reports
Resolve discrepancies on the room status report with Housekeeping
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages, and promotions.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
Ability to input information accurately and efficiently into computer systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Previous customer service experience
Previous hotel front desk experience is strongly preferred
Previous cashiering experience is preferred
Previous guest relations training is preferred
Must be able to work a variety of shifts, including weekends and holidays.
Qualifications
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
Ability to input information accurately and efficiently into computer systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Previous customer service experience
Previous hotel front desk experience is strongly preferred
Previous cashiering experience is preferred
Previous guest relations training is preferred
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Lucilles BBQ - Front Desk
Front Desk Associate Job In Tempe, AZ
Job Details Lucilles BBQ Tempe - Tempe, AZ Part Time $13.85 - $13.85 Hourly Any Restaurant - Food ServiceDescription
The Front Desk provides warm, friendly, and immediate greetings to guests at the door. Records guest information and provide accurate quote time when appropriate. Seats, and presents clean menus to guests in a friendly, professional, and quick manner. Assist servers in various steps of service including the removal of dishes and tableware and preparing tables in a professional manner for new guests. Candidates should be organized, able to think and act quickly and effectively while retaining self-composure.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
Greeting and seating guests, presenting menus to guests, informing them of special menu items
Working in a team environment with the ability to be an effective team player
Maintaining adequate knowledge of locations food offering and preparation
Providing guests with hospitality in a manner that achieves Company service standards and exceeds their expectations
Taking guest information and quoting wait time to guests accurately when tables are not immediately available
Planning reservations and waitlist parties in advance, at or within the given time or time frame
Reviewing the floor plan to assess current and upcoming table availability changes
Observing tables and keeping track of clean, dirty, and occupied tables
Cleaning, organizing, and stocking menus at the front desk
Answering the phone in accordance with Company standards; answering questions concerning the menu and restaurant
Assist food servers by removing used or unnecessary items from guests table; providing initial beverage service; bussing table and resetting for new guests
Interacting with guests entering and departing, ensuring a positive dining experience
Filling to go orders, if applicable, according to food and beverage specifications and preparation, and packaging standards
Maintaining restrooms throughout shift
Supporting food servers and kitchen staff in other duties as required
Take pride in your personal appearance; reporting to work in neat and clean clothing; maintaining well-groomed hair and personal hygiene as established by Company policy
Display integrity and honesty in all aspects of your employment
Performing other duties as directed
Qualifications KNOWLEDGE, SKILLS, AND ABILITIES
Excellent verbal and written communication skills.
Excellent interpersonal and conflict resolution skills.
Excellent organizational skills and attention to detail.
Ability to remain calm while working under pressure in a fast-paced environment.
Ability to act with integrity and professionalism
Must possess proficient ability to communicate in English in an oral and written format.
Ability to absorb and retain information quickly; ability to pass menu related tests
California food handlers card required
Basic mathematical skills; ability to handle cash to make change
Basic reading and writing skills
Basic computer skills
Multi-task oriented
MINIMUM QUALIFICATIONS
NEVADA - Must be 18 years of age or older at the time of application
Willingness to work evenings and weekends as required
Knowledge of and ability to adhere to workplace safety procedures
Must be able to suggestively sell food and beverage items
PREFERRED QUALIFICATIONS
One or more years of full-service restaurant experience
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the team member is standing the entire shift. A seat is made available at the front desk for those coordinating or greeting. The team member frequently reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes. The team member frequently is required to use hands or fingers, handle or feel objects, tools, or controls in repetitive motions. The team member is frequently required to walk; sit; and reach with hands and arms. The team member frequently carries trays up to 50 pounds and occasionally lifts and carries tubs and cases weighing up to 75 pounds. The team member must frequently communicate with guests and coworkers. The team member is occasionally exposed to hazards including, but not limited to cuts from knives, slipping, tripping, falls and burns; frequent exposure to smoke, steam, high temperatures, humidity, extreme cold; frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items and frequent washing of hands.
NOTE
This job description in no way states or implies that these are the only duties to be performed by the team member(s) incumbent in this position. Team members will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
Hofs Hut Restaurants, Inc. is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.
Front Desk Agent
Front Desk Associate Job In Glendale, AZ
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints.
Duties & Responsibilities:
Greet and register guests in a friendly manner
Assist in taking reservations, pre-registrations, and room blocking
Assist large groups upon arrival
Assist guests in finding dining, shopping, and other "hidden gems" nearby
Be the first to handle and resolve guest issues
Process payments according to procedure
Upsell additional facilities and services
Performs all check-out tasks
Ensure all cash, checks, and credit card balances at the end of each shift
Answer questions and cater to any guests needs
Communicate internally with other departments when necessary to resolve a guest concern or request
Additional tasks may be assigned at any given time
Requirements
Qualifications:
High school Diploma or equivalent
Hotel Front Desk experience preferred
Experience with hotel reservations software
Experience with Microsoft Windows
Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
Positive, upbeat demeanor
Excellent communication and organizational skills
Team-oriented
Ability to stand for 8 hours at a time
Ability to lift 20 lbs. on occasion
Benefits:
Competitive salary
Annual review with increase potential
401k program with company match
Additional benefits may be available
Arbor's Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Salary Description $16