Medical Front Office Receptionist (Bilingual)
Front Desk Associate Job 26 miles from San Luis Obispo
CENTRAL COAST FAMILY CARE MEDICAL ASSOCIATES, INC is a medical practice company based out of 821 E CHAPEL ST, Santa Maria, California, United States.
Role Description
This is a full-time on-site role for a Medical Front Office Receptionist located at 220 S. Palisade Dr, Ste 104 in Santa Maria. The Medical Front Office Receptionist will be responsible for phone etiquette, receptionist duties, front office tasks, customer service, and effective communication with patients and staff.
Qualifications
Phone Etiquette, Receptionist Duties, and Front Office skills
Strong Customer Service and Communication skills
Experience in a medical office setting is mandatory
Ability to multitask and prioritize tasks efficiently
Excellent organizational skills and attention to detail
Proficiency in basic computer skills and/or an electronic medical records is necessary
Bilingual in English / Spanish highly desired
High school diploma or equivalent required
Weekend Receptionist - Bayside Care Center
Front Desk Associate Job 14 miles from San Luis Obispo
Bayside Care Center, a beautiful skilled nursing facility in Morro Bay, is accepting applications for a Part-Time Receptionist.
Ideal candidate will be friendly and welcoming, have excellent phone skills, basic computer skills, and be able to multi-task well.
Rate of Pay
$18.00-$20.00
Responsibilities
Customer service with our wonderful Residents
Greet visitors while providing information and direction as needed
Answer phones and route calls appropriately
Assist all departments as needed with basic office tasks
This position is multi-faceted and offers a great opportunity to learn the industry.
If interested please submit an application and resume.
Salary Description $18.00-$20.00
Front Desk Agent
Front Desk Associate Job 14 miles from San Luis Obispo
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities
QUALIFICATIONS:
High School diploma or equivalent required; College course work in related field helpful.
Experience in a hotel or a related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
Ability to read comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
An operational knowledge of Microsoft Office suite
Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
Ability to participate in the creation of an enjoyable work environment
RESPONSIBILITIES:
Approach all encounters with guests and associates in a friendly service oriented manner.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
Handle requests for information mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service facilities and hours of operation.
Answer inquiries from guests regarding restaurants transportation entertainment etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other associates.
As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Compensation Min USD $16.00/Hr. Compensation Mid USD $17.93/Hr. Compensation Max USD $21.52/Hr.
Front Desk Agent ("Agente de Recepcion")
Front Desk Associate Job In San Luis Obispo, CA
Job Details Hotel Cerro - San Luis Obispo, CA Full-Time/Part-Time $19.00 - $20.00 Hourly Any Admin - ClericalDescription
Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby contributing to an overall pleasant and positive guest experience.
ESSENTIAL RESPONSIBILITIES
Greet and welcome guests upon arrival.
Execute the registration and checkout process at the front desk.
Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests.
Accurately handle cash transactions and balance a cash drawer to the given amount.
Acknowledge rewards members and returning guests.
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment.
Attend all scheduled training, departmental and hotel meetings.
Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles.
Practice safe work habits and ensure safe work practices to avoid injury to self and others.
Ensure all privacy and security protocols are followed as well as departmental and company procedures.
Answer all calls promptly correctly transfer all calls to appropriate departments.
Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction.
Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions.
Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.
Maintain lobby cleanliness and organization.
Assist in booking reservations.
Assist with handling mail, packages, facsimiles, and guest items.
All other duties assigned by manager or supervisor.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect supervisors.
PHYSICAL DEMANDS
Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
Must be able to lift up to 45 lbs. as needed.
Must be able to push and pull carts and equipment weighing up to 250 lbs.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, verbal, written and electronic.
Considerable knowledge of complex mathematical calculations and computer programs.
Must have excellent leadership capability and customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
EDUCATION
High school or equivalent education required.
EXPERIENCE
Experience in the hospitality industry preferred.
Experience in a front desk or customer service role preferred.
LICENSES OR CERTIFICATIONS
N/A
GROOMING
All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.
Front Desk Coordinator - San Luis Obispo, CA
Front Desk Associate Job In San Luis Obispo, CA
Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.
The Opportunity:
* Competitive Pay: $17.50-$21/hr + BONUS
* Lunch Breaks, PTO
What we are looking for in YOU and YOUR skillset!
* Driven to climb the company ladder!
* Possess a winning attitude!
* Have a high school diploma or equivalent (GED).
* Complete transactions using point of sale software and ensure all patient accounts are current and accurate
* Have strong phone and computer skills.
* Have at least one year of previous Sales Experience.
* Participate in marketing/sales opportunities to help attract new patients into our clinics
* Be able to prioritize and perform multiple tasks.
* Educate Patients on wellness offerings and services
* Share personal Chiropractic experience and stories
* Work cohesively with others in a fun and fast-paced environment.
* Have a strong customer service orientation and be able to communicate effectively with members and patients.
* Manage the flow of patients through the clinic in an organized manner
Essential Responsibilities
* Providing excellent services to members and patients.
* The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.
* Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
* Answering phone calls.
* Re-engaging inactive members.
* Staying updated on membership options, packages and promotions.
* Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
* Maintain the cleanliness of the clinic and organization of workspace
* Confident in presenting and selling memberships and visit packages
* Keeping management apprised of member concerns and following manager's policies, procedures and direction.
* Willingness to learn and grow
* Accepting constructive criticism in a positive manner and using it as a learning tool.
* Office management or marketing experience a plus!
* Able to stand and/or sit for long periods of time
* Able to lift up to 50 pounds
* Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY
About The Joint Chiropractic
The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes' 2022 America's Best Small Companies list, number three on Fortune's 100 Fastest-Growing Companies list and consistently named to Franchise Times "Top 400+ Franchises" and Entrepreneur's "Franchise 500" lists, The Joint Chiropractic is an innovative force, where healthcare meets retail. For more information, visit *****************
Business Structure
The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices.
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit
Automotive Front Desk Receptionist
Front Desk Associate Job In San Luis Obispo, CA
Job Details San Luis Obispo, CA $16.00 - $20.00 HourlyDescription
Automotive Front Desk Receptionist
Perry Ford Lincoln of San Luis Obispo is looking for a positive, motivated professional to join our team.
of
Front Desk Receptionist
is a vital role and a very unique opportunity within the organization.
Receptionists are often the first business contact a person will meet when entering the Dealership. The ideal candidate needs to be reliable, punctual.
Benefits
Competitive Compensation
Employee discounts on vehicle sales, parts, and service.
Training and support to assist you in achieving your goals.
Essential Duties and Responsibilities:
Answer, screen, and forward incoming calls
Assist the fast-paced environment
Greet customers with a smile and welcome them to the dealership.
Direct visitors to the appropriate person or department.
Book appointments for the service department
Use excellent verbal communication skills to effectively communicate with customers.
Responsible for a smooth transition between customer and personnel.
Act as a liaison between Managers, Salespersons, and Service Advisors.
Some admin duties
Specific Skills Required:
Superior customer service attitude.
Prior experience in a fast-paced service industry is preferred.
Positive energy to greet customers, quickly identify their needs, and communicate with the Sales team.
High motivation to perform at a high standard.
Quality communication, writing and grammar skills.
Computer literacy.
Ability to work within a team, maintaining focus and attention to detail at all times.
Front Desk Supervisor
Front Desk Associate Job 26 miles from San Luis Obispo
About Us: Bellasera Hotel is the newest luxury boutique hotel in Paso Robles, blending the charm of wine country with the exceptional service of the Hilton Tapestry Collection. As we open our doors, we are building a passionate team dedicated to delivering personalized, memorable guest experiences.
We are seeking an experienced Front Desk Supervisor to help lead our front desk team, ensuring seamless daily operations, outstanding guest service, and an elevated hospitality experience.
Key Responsibilities:
Oversee front desk operations, ensuring smooth check-in/out experiences and exceptional service.
Lead and support Front Desk Agents, providing training, guidance, and motivation.
Handle guest inquiries, concerns, and special requests with professionalism and efficiency.
Maintain accurate reservations, billing, and reports using Hilton's property management system.
Assist in scheduling, shift coverage, and staff performance evaluations.
Collaborate with other departments to ensure a seamless guest experience.
Uphold Hilton and Bellasera Hotel brand standards, creating a warm and welcoming environment.
Qualifications:
Previous front desk or hotel experience required; supervisory experience preferred.
Strong leadership, problem-solving, and multitasking abilities.
Exceptional communication and customer service skills.
Proficiency in hotel reservation systems (Hilton PEP experience is a plus).
A team player with a passion for hospitality and guest satisfaction.
Flexible availability, including weekends, evenings, and holidays.
Pay and Benefits:
Pay Rate: $22.50/hour
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
Ready to be part of something special? Apply today and help shape the future of Bellasera Hotel!
Front Desk Agent
Front Desk Associate Job 32 miles from San Luis Obispo
Welcome and register hotel guests explaining the accommodations and establishing credit or method of payment. Check guests out of the hotel, preparing and explaining the bill. Respond to a wide variety of guest requests by accurately assessing their needs adding personal recommendations and touches to achieve maximum customer satisfaction while conforming with all hotel policies. Comply with any additional requests that may arise pertaining to guest or hotel needs.
Basic Skills:
● Talking to others to convey information effectively.
● Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
● Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
● Understanding written sentences and paragraphs in work related documents.
● Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Social Skills:
● Providing exemplary customer service to internal and external customers.
● Being aware of others' reactions and understanding why they react as they do.
● Actively looking for ways to help people.
● Adjusting actions in relation to others' actions.
● Teaching others how to do something.
● Bringing others together and trying to reconcile differences.
● Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Resource Management Skills:
● Managing one's own time and the time of others.
● Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Tasks:
● Greet, register, and assign rooms to guests of hotels or motels.
● Contact housekeeping or maintenance staff when guests report problems.
● Issue room keys and escort instructions to bellhops.
● Verify customers' credit, and establish how the customer will pay for the accommodation.
● Make and confirm reservations.
● Keep records of room availability and guests' accounts, manually or using computers.
● Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
● Review accounts and charges with guests during the checkout process
● Record guest comments or complaints, referring customers to managers as necessary.
● Compute bills, collect payments, and make change for guests.
● Transmit and receive messages, using telephones or telephone switchboards.
● Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
● Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
● Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
● Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
● Perform any additional duties as outlined by the manager on duty
Work Activities:
● Interacting With Computers
● Getting Information
● Performing for or Working Directly with the Public
● Making Decisions and Solving Problems
● Communicating with Supervisors, Peers, or Subordinates
● Resolving Conflicts and Negotiating with Others
● Identifying Objects, Actions, and Events
● Establishing and Maintaining Interpersonal Relationships
● Processing Information
● Updating and Using Relevant Knowledge
Detailed Work Activities:
● Calculate costs of goods or services.
● Clean facilities or equipment.
● Collect deposits, payments or fees.
● Discuss account status or activity with customers or patrons.
● Discuss goods or services information with customers or patrons.
● Provide information and/or distribute materials to employees or customers.
● Execute sales or other financial transactions.
● Greet customers, patrons, or visitors. Job Description: FRONT DESK
● Maintain financial or account records, verify accuracy of financial or transactional data.
● Make travel, accommodations, or entertainment arrangements for others.
● Operate communications equipment or systems.
● Refer customers to appropriate personnel.
● Report maintenance or equipment problems to appropriate personnel.
● Sort mail.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
● Standing, walking 100 % of time worked
● Reach with hands and arms
● Ability to lift 25 lbs unassisted
● Ability to stoop, kneel, twist body, bend occasionally
● Verbally communicate with others
Technology:
● Desktop and/or mobile devices with computer applications to manage information, including editing simple databases, inputting data, retrieving specific information.
● Facilities management software o InnQuest RoomMaster
● Gmail o Email
● Electronic mail software o Microsoft Outlook
● Office suite software o Microsoft Office
Front Desk Agent - Candlewood Suites Santa Maria
Front Desk Associate Job 26 miles from San Luis Obispo
Job Details Bapa LP - Santa Maria, CA Full-Time/Part-Time AnyDescription
Candlewood Suites Santa Maria
Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains and supervises access to safe deposit boxes. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.
General Responsibilities:
Registers guests and assigns rooms. Accommodates special requests whenever possible.
Assists in pre-registration and blocking of rooms for reservations
Thoroughly understands and adheres to proper credit, check cashing, and cash handling policies and procedures.
Understands room status and room status tracking
Knows room locations, types of rooms available, and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Files room key cards.
Knows how to use front office equipment.
Processes guest check-outs.
Follows procedures for issuing and closing safe deposit boxes used by guests.
Uses proper telephone etiquette.
Uses proper mail, package, and message handling procedures.
Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
Attends department meetings.
Coordinates guest room maintenance work with the engineering and maintenance division.
Reports any unusual occurrences or request to the manager of assistant manager.
Knows all safety and emergency procedures. Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Understands that business demands sometimes make it necessary to schedule employees from their accustomed shift to other shifts.
Specific Responsibilities:
Follows all Lotus Management Inc policies and procedures and Brand Standards.
Qualifications
Requirements:
High School diploma or higher level education.
3 years Hotel front office experience with a minimum of 1 year at the supervisory level.
Receptionist
Front Desk Associate Job In San Luis Obispo, CA
Job Title: Receptionist
Reports To: The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. Continuously offers the highest level of service to all corporate employees and their visitors. Maintains a professional image of the company by providing prompt, courteous, and efficient service. As an effort to be a cross-trained team player, the receptionist may be called upon to assist in other SPS service areas such as, but not limited to mail/shipping operations, hospitality, and general office/facilities work based on operational needs to provide a top-tier customer experience.
Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.
Main Functions:
Primary function of reception/concierge: answer all calls/correspondences and provide an exceptional customer service experience for all incoming/outgoing visitors.
Light facilities/hospitality work: perform hospitality work as needed such as but not limited to assisting customers to open troubleshooting tickets, help order supplies, stock kitchens/service areas with supplies. May be asked to help set up/ take down conference rooms for meetings/events.
Mail Service: will be cross-trained to assist mail services as needed. This includes, but not limited to sorting/distributing mail, receiving/ tracking packages.
Duties and Responsibilities:
Provides 5-star customer service to all employees and visitors (in all forms of communication).
Answers incoming telephone calls and routes callers to the person who can best assist them.
Ensures all visitors complete, sign, and understand their responsibility for adhering to the corporation's Nondisclosure Agreement (NDA).
Logs visitors into the registration system.
Activates access for temporary badges for employees who forgot or lost their badge or are experiencing issues with their current badge.
Issues facility access cards to employees.
Answers and properly routes global calls, some confidential in nature, using company-wide switchboard or provide appropriate information to the caller. Calls are to be handled expeditiously, in a professional and businesslike manner while being friendly and using a high standard of customer service.
Prioritizes calls and escalates customer service issues to the proper chain of command.
Takes initiative to ensure the company phone and speed dial lists are current.
Responsible for training a back-up and providing guidance on policies and procedures.
Notifies employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate.
Provides light administrative support to staff as directed such as scheduling meeting rooms, ordering catering, and assisting other teams when needed for various tasks (envelope labels, compiling manuals, etc.).
Follows up on loaned access cards to make sure all are returned and contact Security if the card is not returned by the end of the day.
Builds professional relationships with customers and other teams.
Maintains the reception area in a neat and orderly fashion to include visitor reading materials.
Service and replenish the barista, pantry, conference, kitchen, or meeting areas.
Will perform meeting room and conference room set-ups.
Monitors the level of office supplies on the floor, and replenishes and orders accordingly.
Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
Maintains professionalism and composure when interacting with all callers/visitors.
Front Desk
Front Desk Associate Job 15 miles from San Luis Obispo
As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone . Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!
Essential Duties and Responsibilities
Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and escalate to a Manager as needed.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assessing their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Resolve member concerns and escalate to a Manager as needed.
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
Starting at $16.50 per hour
This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.
Requirements
Qualifications/Requirements
6-12 months of experience in a customer service environment is preferred
Must be 18 years of age or older
Willing to become CPR/AED Certified (Training provided by Planet Fitness)
Basic computer proficiency
Physical Demands
Continual standing and moving throughout the club to accomplish tasks during shift.
Continual communicating in person or on the phone to exchange information during shift.
Must be able to lift up to 50 pounds.
Will encounter toxic chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Moving self in different positions, including bending and twisting, to accomplish tasks.
More reasons to join Planet Fitness!
Pay is starting at $16.50/HR
Medical benefits
Free Black Card Membership
401(K) Savings Plan
Employee perks and discounts
Engaging team-building competitions and social events
Health and Safety Requirements
Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Salary Description $16.50/HR
Front Desk Receptionist - Paso Robles
Front Desk Associate Job 26 miles from San Luis Obispo
To effectively and efficiently check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided.
The front desk performs many tasks requiring both interpersonal and technical skills
Duties and Responsibilities
Greet and welcome patients as soon as they arrive at the office
Check-in patients and hand proper paperwork
Answer incoming phone calls and help patients with any dental request
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Maintain office safety and security by following safety procedures and controlling access via the reception desk
Book and Confirm patient's appointments
Benefits
6 paid Federal Holidays after 90 days of employment
5 paid sick days
Offices Hours: Monday to Friday 8am to 5pm and Saturdays as needed
401k Matching after one year of employment
Health/Dental/Vision insurance after 60 days of employment
Qualifications
Skills and Qualifications
Excellent customer service
Proven work experience as a Receptionist or similar role
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Spanish speaking required
Front Desk Coordinator
Front Desk Associate Job 26 miles from San Luis Obispo
Job Details West Derm Santa Maria CA - Santa Maria, CA Full Time $21.00 - $23.00 HourlyDescription
Who We Are:
Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.
Company Conformance Statements:
In the performance of their respective tasks and duties, all employees are expected to conform to the following:
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers, and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
The ideal Front Desk Coordinator views themselves as a
“Director of First Impressions”
. The successful candidate is friendly, professional, and has a natural talent for putting our patients first in delivering unparalleled customer service in a thriving fast-paced clinic.
General Duties & Responsibilities:
Responsible for accurately and professionally handling front desk operations including answering phones, greeting patients, scheduling all appointments, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.
Prepares necessary patient paperwork before the patient's appointment.
Review EMA for information that needs to be updated.
Updates patients' information and accurately enters it in EMA.
Identifies payer sources, verifies insurance eligibility, and verifies prior authorization.
Recording and collecting patient copays and/or balances at check-in/out.
Other duties as assigned
Qualifications
Education:
High School Diploma or GED equivalent is required.
Qualifications:
Minimum 1-2 years experience in a medical office/clinic.
Prior dermatology or cosmetic experience is preferred.
Knowledgeable of medical dermatology terms/CPT, ICD-10.
Quality written and verbal communication skills.
Quality mathematics skills.
Professional in appearance and mannerisms.
Able to work efficiently in a fast-paced environment
Able to demonstrate compassion and caring when dealing with others, patients, and co-workers.
Able to prioritize tasks, understand the provider's instructions, and know when to seek information or advice.
Experience using EMR systems is a plus.
Our competitive benefits package includes the following:
Medical, Dental, and Vision insurance
Short-term/Long-term disability
Life and other voluntary plans
401(k) plan
Employee Referral Program
Paid Time-Off
Company-Paid Holidays
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Physical Requirements: Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals.
Equal Employment Opportunity:
Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.
Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.
Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks.
No phone calls or agencies, please.
Full Time Receptionist
Front Desk Associate Job 42 miles from San Luis Obispo
Job Details Honda - Mission Hills, CA Full Time $17.28 - $18.00 Hourly Admin - ClericalDescription
GALPIN HONDA IS LOOKING FOR A FULL TIME RECEPTIONST!
Be part of a winning team at one of the world's most respected Automotive Dealerships.
We are looking for a candidate who is ready to hit the ground running and eager to make an immediate impact. This position has been a great stepping stone to further advancement opportunities at Galpin. We are looking for motivated, creative and enthusiastic individuals who share our core values to join our team. We are seeking a full time receptionist (must be available evenings and weekends) for our Honda location in San Fernando
Do you have an enthusiastic personality? Are you a quick learner? Do you enjoy multitasking? Be challenged and have fun at a dynamic and successful company known for its customer service. As part of our customer service team, you are the face of Galpin, the first person most customers meet. Computer skills required. Galpin offers a great working environment.
Company Overview:
Galpin opened its doors in 1946 and over the last 77 years has become the pinnacle of the Automotive industry. Galpin Motors is an automotive pioneer and credited with many industry firsts. Galpin was customizing vehicles before custom cars were a thing. In the 50's, Galpin was showcasing custom cars with the Barris'. In the 60's, Galpin was winning Nascar as a 4 time West Coast Champion. The 70's brought the birth of the custom van industry and off-road trucks at Galpin, and our innovation and technology and automobiles and design has continued until this day. Galpin Ford has been the #1 Volume Ford Dealer in the World for a record 29 consecutive years and every Galpin dealership has ranked in the top 10 nationally. We do what we do because we love it and our customers love it so it creates an enthusiasm which has made Galpin famous around the world. Galpin is the only dealership group that has starred in two television shows, Pimp My Ride and Car Kings. We have worked with the most famous automotive celebrities and have close relationships with the entire automotive industry.
Galpin's family of brands include Ford, Lincoln, Porsche, Volkswagen, Land Rover, Jaguar, Volvo, Aston Martin, Lotus, Polestar, Mazda, Honda. Joining these brands are Galpin Auto Sports (G.A.S.), Galpin Studio Rentals, Horseless Carriage Restaurant, Boxenstopp Restaurant and Starbucks.
Galpin is family owned and operated by the Boeckmann Family, led by our President Beau Boeckmann, who is engaged and runs the day-to-day operations. Galpin's Core Values include Integrity, A servants' Attitude, Accountability, Continuous Improvement, Teamwork and Fun!
Galpin Benefits
Full Benefits after 30 days of employment including Health, Vision, & Dental & Life Insurance
401k plan with match
Paid vacation
Employee vehicle purchase program
Advancement opportunities
Custom tailored onboarding and cross training programs
At Galpin, we believe that a diverse workforce is a strength to be celebrated. We value the unique contributions that you can bring to our team in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.
Front Desk Supervisor ("Supervisor/a de Recepcion")
Front Desk Associate Job In San Luis Obispo, CA
Job Details Hotel Cerro - San Luis Obispo, CA Full-Time/Part-Time $21.00 - $23.00 Hourly Any Hospitality - HotelDescription
Assist the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas. Ensure that the front desk operation meets hotel standards for maximum guest satisfaction.
ESSENTIAL RESPONSIBILITIES
Ensure efficient guest registration, check out and telephone service.
Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly.
Maximizes hotel revenues through up-sell program, 95% occupancy strategies parking revenues by ensuring proper ticket accountability and cash handling procedures.
Ensure guest complaints and requests are handled in a courteous and professional manner and ensure follow through.
Monitor and respond to Guest Satisfaction Surveys and guest other comments (via third party sites, comments card etc.).
Direct and train Front Office staff. Assist in new-hire and on-going training.
Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule.
Participate in the hiring process of new staff members. Assist with the preparation of Staff Member Transaction Forms, performance appraisals, and any Staff Service forms as appropriate.
Review current days expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures daily.
Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Desk Manager.
Ensure proper staffing levels based on hotel demand and all necessary reports and forms are completed daily.
Be familiar with all company policies and benefits.
All other duties assigned by manager or supervisor.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect supervisors.
PHYSICAL DEMANDS
Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
Must be able to lift up to 45 lbs. as needed.
Must be able to push and pull carts and equipment weighing up to 250 lbs.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, verbal, written and electronic.
Considerable knowledge of complex mathematical calculations and computer programs.
Must have excellent leadership capability and customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
EDUCATION
High school or equivalent education required. Bachelors Degree preferred.
EXPERIENCE
Prior Front Desk experience required.
One to three years experience in a supervisory role preferred.
Knowledgeable of loyalty programs, brand standards and hospitality industry systems preferred.
LICENSES OR CERTIFICATIONS
N/A
GROOMING
All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.
Front Desk Coordinator - San Luis Obispo, CA
Front Desk Associate Job In San Luis Obispo, CA
Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.
The Opportunity:
Competitive Pay: $17.50-$21/hr + BONUS
Lunch Breaks, PTO
What we are looking for in YOU and YOUR skillset!
Driven to climb the company ladder!
Possess a winning attitude!
Have a high school diploma or equivalent (GED).
Complete transactions using point of sale software and ensure all patient accounts are current and accurate
Have strong phone and computer skills.
Have at least one year of previous Sales Experience.
Participate in marketing/sales opportunities to help attract new patients into our clinics
Be able to prioritize and perform multiple tasks.
Educate Patients on wellness offerings and services
Share personal Chiropractic experience and stories
Work cohesively with others in a fun and fast-paced environment.
Have a strong customer service orientation and be able to communicate effectively with members and patients.
Manage the flow of patients through the clinic in an organized manner
Essential Responsibilities
Providing excellent services to members and patients.
The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.
Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
Answering phone calls.
Re-engaging inactive members.
Staying updated on membership options, packages and promotions.
Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
Maintain the cleanliness of the clinic and organization of workspace
Confident in presenting and selling memberships and visit packages
Keeping management apprised of member concerns and following manager's policies, procedures and direction.
Willingness to learn and grow
Accepting constructive criticism in a positive manner and using it as a learning tool.
Office management or marketing experience a plus!
Able to stand and/or sit for long periods of time
Able to lift up to 50 pounds
Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY
About The Joint Chiropractic
The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through
The Joint Chiropractic
network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually,
The Joint Chiropractic
is a key leader in the chiropractic industry. Ranked number one on
Forbes'
2022 America's Best Small Companies list, number three on
Fortune's
100 Fastest-Growing Companies list and consistently named to
Franchise Times
“Top 400+ Franchises” and
Entrepreneur's
“Franchise 500 ” lists,
The Joint Chiropractic
is an innovative force, where healthcare meets retail. For more information, visit *****************
Business Structure
The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices.
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit
Front Desk Agent
Front Desk Associate Job 26 miles from San Luis Obispo
Welcome to Bellasera Hotel, where luxury meets local charm in the heart of Paso Robles. As the newest addition to the Hilton Tapestry Collection, we are redefining boutique hospitality with a warm, personalized guest experience. Our hotel is more than just a place to stay-it's a destination where travelers and locals alike can indulge in the beauty of wine country, experience exceptional service, and create lasting memories.
We are seeking a passionate and dedicated professional to join our Front Desk Team in shaping the first impressions of our guests. If you thrive in a dynamic, guest-focused environment and are excited to be part of an opening team, we'd love to hear from you!
Key Responsibilities:
Greeting and assisting guests with check-ins, check-outs, and reservations in a warm and efficient manner.
Secure payments, verify billing details, and process adjustments as needed.
Handle guest inquiries, requests, and concerns promptly and professionally.
Provide accurate information about hotel services, amenities, and local attractions.
Maintain high-quality service standards to enhance guest satisfaction.
Anticipate guest needs and implement creative solutions to exceed expectations.
Uphold brand standards and company policies while ensuring a welcoming and well-organized front desk environment.
Qualifications:
A positive, problem-solving mindset with a passion for guest satisfaction.
Strong communication and interpersonal skills.
Ability to multitask in a fast-paced environment.
Experience in customer service or hospitality preferred.
Proficiency in using hotel management software is a plus.
Pay and Benefits:
Pay Rate: $17.50/hour
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
If you thrive in a dynamic, guest-focused environment and are excited to be part of an opening team, we'd love to hear from you!
Boutique Hotel Front Desk Agent
Front Desk Associate Job 32 miles from San Luis Obispo
Welcome and register hotel guests explaining the accommodations and establishing credit or method of payment. Check guests out of the hotel, preparing and explaining the bill. Respond to a wide variety of guest requests by accurately assessing their needs adding personal recommendations and touches to achieve maximum customer satisfaction while conforming with all hotel policies. Comply with any additional requests that may arise pertaining to guest or hotel needs.
Basic Skills:
● Talking to others to convey information effectively.
● Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
● Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
● Understanding written sentences and paragraphs in work related documents.
● Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Social Skills:
● Providing exemplary customer service to internal and external customers.
● Being aware of others' reactions and understanding why they react as they do.
● Actively looking for ways to help people.
● Adjusting actions in relation to others' actions.
● Teaching others how to do something.
● Bringing others together and trying to reconcile differences.
● Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Resource Management Skills:
● Managing one's own time and the time of others.
● Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Tasks:
● Greet, register, and assign rooms to guests of hotels or motels.
● Contact housekeeping or maintenance staff when guests report problems.
● Issue room keys and escort instructions to bellhops.
● Verify customers' credit, and establish how the customer will pay for the accommodation.
● Make and confirm reservations.
● Keep records of room availability and guests' accounts, manually or using computers.
● Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
● Review accounts and charges with guests during the checkout process
● Record guest comments or complaints, referring customers to managers as necessary.
● Compute bills, collect payments, and make change for guests.
● Transmit and receive messages, using telephones or telephone switchboards.
● Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
● Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
● Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
● Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
● Perform any additional duties as outlined by the manager on duty
Work Activities:
● Interacting With Computers
● Getting Information
● Performing for or Working Directly with the Public
● Making Decisions and Solving Problems
● Communicating with Supervisors, Peers, or Subordinates
● Resolving Conflicts and Negotiating with Others
● Identifying Objects, Actions, and Events
● Establishing and Maintaining Interpersonal Relationships
● Processing Information
● Updating and Using Relevant Knowledge
Detailed Work Activities:
● Calculate costs of goods or services.
● Clean facilities or equipment.
● Collect deposits, payments or fees.
● Discuss account status or activity with customers or patrons.
● Discuss goods or services information with customers or patrons.
● Provide information and/or distribute materials to employees or customers.
● Execute sales or other financial transactions.
● Greet customers, patrons, or visitors. Job Description: FRONT DESK
● Maintain financial or account records, verify accuracy of financial or transactional data.
● Make travel, accommodations, or entertainment arrangements for others.
● Operate communications equipment or systems.
● Refer customers to appropriate personnel.
● Report maintenance or equipment problems to appropriate personnel.
● Sort mail.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
● Standing, walking 100 % of time worked
● Reach with hands and arms
● Ability to lift 25 lbs unassisted
● Ability to stoop, kneel, twist body, bend occasionally
● Verbally communicate with others
Technology:
● Desktop and/or mobile devices with computer applications to manage information, including editing simple databases, inputting data, retrieving specific information.
● Facilities management software o InnQuest RoomMaster
● Gmail o Email
● Electronic mail software o Microsoft Outlook
● Office suite software o Microsoft Office
Front Desk Agent - Fairfield Inn & Suites Santa Maria
Front Desk Associate Job 26 miles from San Luis Obispo
Job Details Bapa LP - Santa Maria, CA Full-Time/Part-Time AnyDescription
Fairfield Inn & Suites Santa Maria
Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains and supervises access to safe deposit boxes. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.
General Responsibilities:
Registers guests and assigns rooms. Accommodates special requests whenever possible.
Assists in pre-registration and blocking of rooms for reservations
Thoroughly understands and adheres to proper credit, check cashing, and cash handling policies and procedures.
Understands room status and room status tracking
Knows room locations, types of rooms available, and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Files room key cards.
Knows how to use front office equipment.
Processes guest check-outs.
Follows procedures for issuing and closing safe deposit boxes used by guests.
Uses proper telephone etiquette.
Uses proper mail, package, and message handling procedures.
Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
Attends department meetings.
Coordinates guest room maintenance work with the engineering and maintenance division.
Reports any unusual occurrences or request to the manager of assistant manager.
Knows all safety and emergency procedures. Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Understands that business demands sometimes make it necessary to schedule employees from their accustomed shift to other shifts.
Specific Responsibilities:
Follows all Lotus Management Inc policies and procedures and Brand Standards.
Qualifications
Requirements:
High School diploma or higher level education.
3 years Hotel front office experience with a minimum of 1 year at the supervisory level.
Front Desk
Front Desk Associate Job 15 miles from San Luis Obispo
Part-time Description
As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone . Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!
Essential Duties and Responsibilities
Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and escalate to a Manager as needed.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assessing their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Resolve member concerns and escalate to a Manager as needed.
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
Starting at $16.50 per hour
This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.
Requirements
Qualifications/Requirements
6-12 months of experience in a customer service environment is preferred
Must be 18 years of age or older
Willing to become CPR/AED Certified (Training provided by Planet Fitness)
Basic computer proficiency
Physical Demands
Continual standing and moving throughout the club to accomplish tasks during shift.
Continual communicating in person or on the phone to exchange information during shift.
Must be able to lift up to 50 pounds.
Will encounter toxic chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Moving self in different positions, including bending and twisting, to accomplish tasks.
More reasons to join Planet Fitness!
Pay is starting at $16.50/HR
Medical benefits
Free Black Card Membership
401(K) Savings Plan
Employee perks and discounts
Engaging team-building competitions and social events
Health and Safety Requirements
Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Salary Description $16.50/HR