Front Desk Associate Jobs in Kenosha, WI

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Front Desk Associate
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  • Front Desk Attendant

    Firstservice Corporation 3.9company rating

    Front Desk Associate Job 32 miles from Kenosha

    As a Part-Time Front Desk Staff, you will be responsible for providing exceptional customer service. You would meet and greet residents and check guests and service providers in/out. Assist with general concierge services and perform administrative tasks including accurately maintaining daily logs, records and forms. You will regularly walk around the building premises, as directed, for monitoring purposes. Schedule: Flexible- About 16 hours per week Days, evening, and weekend availability Your Responsibilities: * Provides exceptional customer service. * Meets and greets residents; checks guests and service providers in/out. * Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. * Assists with general concierge services and performs administrative tasks such as Word and Excel document work. * Assists in set up and clean up for events * Walk the building premises, as directed, for monitoring purposes * Monitors and controls access to the building * Reports any maintenance issues * Resolves and follows-up on all complaints/issues, escalating to supervisor if necessary * Helps maintain a safe and secure environment throughout the building/property(s) * May be assigned other duties by supervisor Skills & Qualifications: * Ability to manage multiple priorities * Ability to be a team player and assist with the needs of the community * Demonstrates excellent customer service, communication and time management skills. * Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel. * Good written and verbal communication skills * Strong customer service and interpersonal skills required * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Computer and peripherals, standard and customized software applications and tools, and usual office equipment. * Ability to quickly and easily navigate the property/building as required to meet the job functions * Ability to lift 30 - 50 lbs * Requires standing, sitting position for long periods of time, walking and occasional climbing when necessary * Handle, finger, grasp and lift objects and packages; must be able to reach with hands and arms * The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time * Must have the ability to detect auditory and/or visual emergency alarms * Occasional overtime may be required * Must be able to work extended/flexible hours, weekends, and attend Board meetings. Compensation: $15.00 per hour Disclaimer Statement: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
    $15 hourly 19d ago
  • Front Desk Team Member - Weekend Opener and Day Shift

    Wisconsin Athletic Club 3.8company rating

    Front Desk Associate Job 30 miles from Kenosha

    Job Details WAC West Allis - West Allis, WIDescription Front Desk Team Member - Job Description and Performance Expectations The Front Desk is the hub of the club where positive first and last impressions are made for every member or guest during every visit. As a Front Desk Team Member, you are the first point of contact and must be friendly, cheerful and eager to help. Making eye contact, smiling and using names are the key behaviors of WAC service. This is not a behind the scenes position - you are on the front-line having fun and connecting with your team, club members and guests. You make relationships with members and guests you see every day, while providing best in class service via aggressive hospitality. Team members and club members rely on you to keep the club running efficiently and effectively. You have an incredible opportunity to let your personality shine and develop within WAC. Daily Operations Use smiles, names and eye contact when greeting every member and guest. Display a member first attitude by not only being raving fans of WAC, but also for creating raving fans; we are all responsible for attracting and retaining members. Work a minimum of two shifts per week. Responsible for owning your shifts - must work your shift or find coverage. Protect the integrity of the WAC membership by checking in every member and guest that walks in. Attend a variety of the classes/activities, providing recommendations to members. Leave positive first and last impressions. Efficiently and effectively handle multiple responsibilities. Maintain cleanliness of club and locker rooms during shift. Attend department-specific meetings. Proactively communicate scheduling requests and changes to your Manager or Team Lead. Be available for regular communication with Team Members and Service Manager. Team Catch members and Team Members doing things right and hand out WAC Bucks. Participate in 90-day review and ongoing Team Member evaluations. Pursue ongoing personal and professional development and share what you learn with others. Update schedule availability timely and provide coverage for Team Members when you are able. Be a team player - strive to help out wherever and whenever possible. Safety Know Safety Plan and Emergency Action Plan. Own and immediately resolve problems to ensure member and guest safety. Follow all insurance, liability and incident report procedures. Report broken equipment and building concerns immediately to GM and Maintenance department. Financial Process accurate payments for all classes, personal training, massages, and Pro-Shop items. Replenish stock of beverages, health products and Pro-Shop items during shift to provide complete range of options while promoting sales. Clock in and out during your scheduled shifts to ensure payroll accuracy. Income Generation Promote promotions, programs and events, which leads to revenue growth. Up-serve or recommend additional services of interest to our members at point-of-sale. Programming Sign up for upcoming programs, activities and events to increase product knowledge. Participate in community organizations and positive social media to actively promote club. Utilize the program process when creating and evaluating programs and events. New Member Integration & Retention Welcome and connect with new members and guests. Utilize the 5-foot rule - if you are within 5 feet of a member, engage them with a WAC greeting. Encourage and integrate new members into the club via programs and activities. Assist in scheduling new members into the retention program. Be personally committed to fitness by actively going through the retention program sessions.
    $22k-24k yearly est. 2d ago
  • Front Desk Agent

    United Dental Partners 4.3company rating

    Front Desk Associate Job 21 miles from Kenosha

    **MUST HAVE PREVIOUS DENTAL EXPERIENCE** We are looking for a qualified full-time Front Desk to act as the first point of contact for patients in our Dental office! The right applicant will have experience greeting patients, verifying insurance and personal information, answering questions and directing patients until they are met by the Dental Assistant. Front Desk is responsible for general administrative tasks associated with the efficient running of the office. Responsibilities Greet patients and check guests in according to established office protocols and verify and update patient information Move patients through appointments as scheduled and schedule appointments ensuring patients are attended to on time Collect payments from patients at time of treatment and Inform patients of financial treatment plan options Manage inbound and outbound calls in a timely manner Requirements Previous administrative work in a dental office is required Positive attitude and enthusiasm for the workday Excellent customer service skills with an outgoing, people friendly personality The ideal applicant will display and demonstrate excellent communication skills with staff and patients Desire to learn new skills and expand your potential Schedule is Monday - Saturday, with one day off Compensation Package and Benefits Compensation will be comprised of a base salary that is commensurate with experience Full Medical Insurance with BCBS, employer pays on average 66% of premium! Dental/Vision Short Term and Long Term Disability Coverage Life Insurance 401(k) with matching Flexible Spending account and more! Job Type: Full-Time Company Overview United Dental Partners is a very fast-growing Dental Support Organization (DSO) serving multi-specialty dental practices in Chicago and Northwest Indiana. The multi-specialty dental groups we serve collectively care for children and adults and offer general, pediatric, orthodontic and oral surgery care.We work in an energetic environment with phenomenal people who love providing fantastic care for patients and know that our ability to provide consistently great care is underpinned by the personalities and values of the people we hire.Job Type: Full-time
    $29k-34k yearly est. 14d ago
  • Front Desk Agent - Courtyard by Marriott - Des Plaines, IL

    Atira Hotels

    Front Desk Associate Job 40 miles from Kenosha

    Front Desk Agent "Join the Atira Hotels Family and Build a Legacy of Hospitality!" Job Details Work Location: Courtyard by Marriott - Des Plaines (O'Hare), 2950 S. River Road, Des Plaines, IL 60018 Job Type: Full-time Pay: $18.00 - 20.00 per hour Schedule: 8-hour shifts, Monday to Friday, Night Shifts, Holidays, and Weekends Job Overview The Front Desk Agent is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues. Key Responsibilities Reservation Management: Receive and process reservations via phone, fax, and mail. Enter reservations into the computer system and provide additional information. Verify pricing, discounts, and billing information, and notify customers of room features and availability. Maintain reservation files and resolve related problems. Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols. Customer Service: Check in and out guests efficiently. Process customer payments and post applicable charges. Inform customers of credit holds and conduct customer surveys. Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously. Keep customers informed of company policies, procedures, and account statuses. Professional Relations: Maintain the company's professional reputation by providing superior customer service. Assist and support area personnel as needed. Coordinate with the Accounting Department regarding customer credit status. Keep management informed of area activities and significant problems. Effective working relations with company personnel. Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc. Perform any other tasks/duties as assigned by the manager/ supervisor. Qualifications Education/Certification: High school graduate or equivalent. Experience: Customer service and data entry experience preferred. Skills/Abilities: Excellent communication and public relations skills. Well organized and attentive to detail. Willingness to assist others. Strong typing abilities and proficiency with PC, calculator, and office equipment. Benefits Accident, critical medical supplement insurance Dental Insurance Employee assistance program Employee hotel room discount Holiday pay Life insurance Short-term disability Paid time off Paid training Professional development assistance Vision insurance WHY YOU'LL LOVE WORKING WITH US: Unleash Your Creativity: We're all about innovation and fresh ideas. Let your imagination run wild! Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day. Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities. Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead. Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us. If you're still with us, there's only one thing left to do: Apply now and become part of something amazing! Diversity, Equity, Inclusion & Equal Employment Opportunity at Atira Hotels: Atira is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.
    $18-20 hourly 26d ago
  • Wagner Farm Front Desk Attendant (Part-Time)

    Glenview Park District 3.4company rating

    Front Desk Associate Job 37 miles from Kenosha

    Wagner Farm Additional Information: Show/Hide JOB OPPORTUNITY with the Glenview Park District: Front Desk Attendant (Part-Time) Historic Wagner Farm "Recreate" a better life with a career in the field of Parks & Recreation! JOB SUMMARY Wagner Farm is an award-winning, living-history museum depicting American farming in the 1920s and offers educational programs, special events and is open for regular visitation by the general public. The Front Desk Attendant is responsible for providing front-line customer service to visitors and patrons and overseeing retail operations and sales. QUALIFICATIONS The best applicants will have: * High school diploma or equivalent desired (some college preferred) * Will consider related experience or training in lieu of formal education * Previous work experience in a retail or customer service environment * Exceptional customer service skills with various groups of people * Skills in basic math and cash handling * Readiness to work in a fast-paced environment HOURS & PAY This is a year-round position working a varied part-time schedule. Schedule will include weekdays and some weekends, as required. The number of hours per week will vary based on season and business needs. The target hiring range begins at $15.00/hour. APPLY ONLINE! Visit us at ********************* - click on "Jobs" at the top of the homepage FOR MORE INFORMATION Contact Kendra Strubhart at ************** or ********************************** If interested, please apply early. Recruiting and interviewing will begin immediately. The Glenview Park District is an Equal Opportunity Employer. Attachment(s): * Wagner Farm Front Desk Attendant 2.6.2025.pdf
    $15 hourly Easy Apply 50d ago
  • Front Desk Attendant - HCAP

    Park Dist of Highland Park

    Front Desk Associate Job 29 miles from Kenosha

    Job Details Entry Various Park District Locations - IL Seasonal None / Still Enrolled in High School $15.50 - $17.50 HourlyDescription Summary: The Front Desk Attendant is responsible for the daily operations of the entrance of the facility. The Front Desk Attendant will provide quality customer service adhering to Park District of Highland Park standards at Hidden Creek AquaPark and Rosewood Beach. Hours of position are weather dependent. Essential Duties and Responsibilities: Include, but not limited to the following. Other duties may be assigned. • Perform daily opening and closing tasks and checklists. • Perform accurate financial transactions and operate Point-of-Sale efficiently. • Perform membership status look up, check-ins, and renewals. • Cleaning and organizing front desk and front office areas. • Assist with and perform group/party rentals and check-ins. • Assist with front desk reports. • Initiate and follow emergency procedures as outlined in the facility Emergency Action Plan (EAP). • Perform all job tasks within the rules and guidelines of the District's safety program. • Field and answer patron questions to the best of their ability. • Greet patrons and provide professional and positive customer service according to Park District standards. • Must fulfill all department training requirements. Qualifications Qualifications: Must be 15 years old or more. Must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Less than high school education; or up to one-month related experience or training; or equivalent combination of education and experience. Classification: Seasonal, non-exempt Wage Range: $15.50 - $18.25 per hour Benefits: Access to some recreation facility usage. Physical Demands: While performing the duties of this Job, the employee is regularly required to stand; walk; sit; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Working Conditions: The Lifeguard works in a climate of an average of 86 degrees Fahrenheit with humidity. He/she must be able to respond quickly and accurately. He/she handles chemicals when performing cleaning tasks. The Park District of Highland Park is an Equal Opportunity Employer.
    $24k-31k yearly est. 60d+ ago
  • Front Desk Agent (Brown Deer)

    Bravo Hospitality Group

    Front Desk Associate Job 32 miles from Kenosha

    Job Details Four Points by Sheraton Milwaukee North Shore - Milwaukee, WI Full-Time/Part-Time None $15.00 - $16.00 Hourly None Any Entry LevelDescription Essential Job Functions: Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Maintain complete knowledge at all times of: All hotel features/services, hours of operation. All room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures. Room availability status for any given day. Scheduled in-house group activities, locations and times. All hotel and departmental policies and procedures. Complete guest check-ins and check-outs to Marriott's and Bravo's standards. Access all functions of the computer system. Ensure that current information on rates, packages and promotions is available at the Front Desk. Inspect, plan and ensure that all materials and equipment are in complete readiness for service. Monitor the hotel front entrance and resolve any congested situations. Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently. Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines. Maintain a neat and presentable front desk area. Monitor guest mail and ensure that it is processed according to procedures. Monitor and ensure that express check-outs are processed through the system. Observe guest reactions and confer frequently with staff to ensure guest satisfaction. Assist guests with reports of lost/stolen articles, following hotel policy. Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations. Contact newly registered guests within specified minutes determined by property guidelines after check-in to establish guest satisfaction; resolve any dissatisfaction immediately. Document each call according to procedures. Ensure security of guest rooms. Associate is held accountable for all duties of this job and other duties as assigned. Qualifications Experience & Education: High school diploma or equivalent Prior hospitality experience preferred Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities. Previous experience with Windows, Office, and similar property management system. Job Requirements: Must be a United States citizen or possess a valid work permit Must have excellent phone etiquette Must be able to read, write and speak English Must have strong computer skills Must have strong working knowledge of Microsoft Office programs Must be able to work well under pressure Must be able to accurately follow instructions, both verbally and written Must be highly detailed orientated Must be able to work in a fast paced environment Must have excellent listening skills Must possesses excellent communication skills Must be professional in appearance and demeanor Must always ensure a teamwork environment Ability to work a flexible schedule that may include evenings, weekends and holidays Must have the ability to deal effectively and interact well with the guests and associates Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner Must have a passion for creating an exceptional experience for all guests Must have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it. Possess strong leadership, motivational, organizational and verbal communication skills. Working Conditions: Must be able to stand on feet throughout the shift, with intermittent periods of walking Must be able to occasionally lift, carry, push & pull up to 30 lbs with assistance Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat) Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat). Job Types: Full-time, Part-time
    $15-16 hourly 60d+ ago
  • Front Desk Agent

    Vh-M Rosemont

    Front Desk Associate Job 42 miles from Kenosha

    Full-time Description TITLE: Front Desk Agent DEPARTMENT: Rooms/Front Office REPORTS TO: Front Desk Supervisor/Front Desk Manager Attend to guests' needs, including, but not limited to, registration, checkout and cashiering. ESSENTIAL FUNCTIONS Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel's Reward Program and provide recognition and benefits to all present members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager. Ensure all necessary reports and forms are completed daily. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. Book reservations for those guests who approach the Front Desk. Requirements SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Extensive knowledge of the hotel, its services and facilities. Must have excellent customer relations skills and leadership capability. Must be detail oriented with outstanding organizational and communication skills. Must have excellent leadership capability and customer relations skills. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. PHYSICAL DEMANDS Must be able to stand and exert well-paced ability for up to 4 hours in length. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Ability to spend extended lengths of time viewing a computer screen. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. AVAILABILITY This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work.
    $27k-33k yearly est. 8d ago
  • Front Desk Agent

    VH-H Rosemont

    Front Desk Associate Job 42 miles from Kenosha

    Attend to guests' needs, including, but not limited to, registration, checkout and cashiering. ESSENTIAL FUNCTIONS Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel's Reward Program and provide recognition and benefits to all present members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager. Ensure all necessary reports and forms are completed daily. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. Book reservations for those guests who approach the Front Desk. Requirements SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Extensive knowledge of the hotel, its services and facilities. Must have excellent customer relations skills and leadership capability. Must be detail oriented with outstanding organizational and communication skills. Must have excellent leadership capability and customer relations skills. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. PHYSICAL DEMANDS Must be able to stand and exert well-paced ability for up to 4 hours in length. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Ability to spend extended lengths of time viewing a computer screen. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. AVAILABILITY This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work.
    $27k-33k yearly est. 60d+ ago
  • Front Desk Agent - Hotel Metro Autograph Collection

    Hotel Metro

    Front Desk Associate Job 32 miles from Kenosha

    This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information. RESPONSIBILITIES: · Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perform all duties toward the goal of maximizing guest service. · Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times. · Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs. · Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) · Accommodate room changes expediently. · Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel's historical significance. · Acquaint guests with city attractions, community events and nearby areas of interest. · Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction. · Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies. · Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information. · Responsible for proper key control and other security measures. · Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment. · Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all coworkers with professional respect. · Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) · Properly handle lost and found items. · Report accidents, injuries, and any unsafe conditions to Management and Maintenance. · Report all maintenance issues for guest satisfaction. · Report to work wearing the required uniform and meeting professional grooming standards. · Maintain confidentiality of all guests and hotel information · Perform other duties as assigned. · Actively participate in ongoing training by utilizing the company Myagi platform. Requirements KNOWLEDGE, SKILLS AND ABILITIES: · Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone. · Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact. · Ability to deal with guests when they are angry or upset. · Professional appearance and mannerism. · Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems. · Previous cashier experience/ Basic accounting skills. · Ability to work quickly and thoroughly when under pressure. · Knowledge of hotel facilities and features. · Ability to attend to more than one task at a time. · Ability to maintain excellent attendance and punctuality. · Knowledge of area and surrounding communities. EXPERIENCE: · Customer Service experience preferred. PHYSICAL DEMANDS: · Must be able to stand for long periods of time. · May include crowded office setting or “close quarters”. · General office environment with limited physical activity.
    $26k-32k yearly est. 60d+ ago
  • Front Desk Agent Full-Time Flex Shift

    Marcuscorp

    Front Desk Associate Job 32 miles from Kenosha

    Front Desk Agent Full-Time Flex Shift(Job Number: 250000L2) Description Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for a Front Desk Agent to be a part of our team and continue its iconic legacy. As a Front Desk Agent you will greet our guests and welcome them to return for future stays, while providing them with prompt and courteous service. The way our guests are treated, largely impacts their experience here; so, if you are a person with a smile on your face, this position is great for you! Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976. What you will be doing: Greet and welcome guests as they arrive at the hotel. Check guests in and out of rooms. Input and retrieve information routinely from computer system to communicate guest requests. Make appropriate selection of rooms based on guests' needs. Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts. Respond to guest requests and questions regarding area or hotel, outlet information and services as well as handle guest issues and report complaints to management. Promptly answer the phone in a professional and clear manner. Maintain cash handling accuracy including responsibility for House Bank. Other duties as assigned. What we are looking for: Previous hotel, receptionist, front desk, or related administrative experience strongly preferred. Previous experience with OPERA or other Hospitality Property Management Software strongly preferred. Excellent customer service skills and communication are required. Ability to stand for the entire shift and move throughout the front office to continuously perform essential job functions. Ability to read, listen, and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Hearing and visual ability to observe and detect signs of emergencies. High school diploma or equivalent required. What's in it for you? A free, well-balanced meal every shift Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa Discounted parking “Two for one” movie theater coupons at Marcus Theatres Ability to grow your career, and transfer from one property to another while maintaining your service with the company Early wage access Paid time off Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match About us:A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Pfister Hotel is an equal opportunity employer.
    $26k-32k yearly est. 1d ago
  • Front Desk Agent

    Salon BlĀNc

    Front Desk Associate Job 32 miles from Kenosha

    Salon Blānc in Milwaukee, WI is looking for one front desk agent to join our 6 person strong team. We are located on 1541 N Water St. Our ideal candidate is attentive, motivated, and engaged. Qualifications . Greet and welcome guests in a friendly and professional manner . (Prior salon or retail experience is required) . A great attitude and desire to give great customer service is a must! . Flexible schedule - available mornings, evenings, as well as some weekends . The ability to multi-task and prioritize in a fast-paced and constantly changing environment is key Responsibilities . Salon Blanc relies on a team approach to ensure a great experience, beginning from the moment of check in to the salon until the customer has concluded their service . The actions below will ensure the customer will return to the salon again and again . Warmly greet customers . Communicate and educate the customer , Online Check-in and the Wait Time Monitor . Process transactions and issue receipts . Maintain cleanliness and sanitation of the front desk and lobby area . Manage answering phone . Inform customers about services . Update customer records with contact information . Assist stylists in maintaining salon cleanliness and sanitation Benefits . Flexible scheduling and great benefits including complimentary hair services, discounts on professional salon products, retail bonuses, 401k and more .Paid vacation
    $26k-32k yearly est. 60d+ ago
  • Call Center/Front Desk Agent

    Paloma Resorts

    Front Desk Associate Job 31 miles from Kenosha

    CALL CENTER/FRONT DESK AGENT at Destination Geneva National Join the fun, fast-paced hospitality team at Destination Geneva National as a Call Center/Front Desk (CCFD) Agent, often the first point of contact with hotel, dining and golf guests visiting our Lake Geneva, Wisconsin resort. Our windowed Call Center is located on the main floor of our sprawling Clubhouse, which overlooks three championship golf courses and serene Lake Como. Our Front Desks are located at the Geneva National Clubhouse and our 146-room hotel, Lodge Geneva National. This role will require you to work at both locations. This is for a seasonal/part-time position. A successful CCFD agent will learn all about our resort offerings and enthusiastically describe these amenities to guests calling in with resort questions or reservations requests. Sales, customer service and problem-solving skills are essential, including active listening to fully comprehend guest requests or to resolve issues when guest experiences do not match expectations. Microsoft Outlook, Excel, Word, and Google Sheets will be used daily. Knowledge of online reservations software is a plus, but not essential, as these programs can be taught on the job. A passion for serving others and caring for guests is vital. JOB RESPONSIBILITIES Primary responsibilities include, but are not limited to the following: Answer phone calls articulately and make online reservations in real time. Search and present date, time and pricing options for hotel overnight stays, dining reservations and tee times. Respond to current and future guest special requests and concerns as well as questions regarding the resort, driving directions, and surrounding area activities. Follow up to ensure requests or concerns have been handled to guests' satisfaction. Professionally represent Destination GN's golf, vacation, meeting, and wedding venues articulately and with enthusiasm. Assist in booking Stay and Plays. Work with the Call Center team to establish and meet sales goals and customer expectations. Process guest check-ins, check-outs, room assignments, and room change/late check-out requests. Run and check daily reports. Ensure the Call Center, Front Desk, Main Lobby, and other public spaces are kept neat and clean. This includes lobby restrooms and outdoor spaces along our front entrances. Perform hotel room walks to check guest rooms for any maintenance needs and ensure that rooms are presented in a manner that meets/exceeds company standards. Work with the Golf, Food & Beverage, and Banquets departments to ensure all guests are given an excellent experience. Maintain a positive, can-do attitude and a willingness to help in different departments when necessary. Adhere to Destination GN customer service standards and guidelines; recommend improved procedures. WORKING CONDITIONS AND PHYSICAL DEMANDS Use of computer keyboard and telephone Interact verbally in person, on the phone, and online Extended periods of time standing at the front desk or sitting at a desk Access to meeting rooms & golf courses Occasional light lifting and event set-up Software to include but not be limited to Microsoft Office/Suite, Visual One, Open Table, and EZ Links. Why Destination Geneva National? Specializing in the golf club lifestyle, the privately owned Destination GN hosts 54 holes of signature golf by Palmer, Player and Trevino, award-winning dining and event venues, a lakeside driving range, sprawling semi-private Clubhouse with sweeping verandas, and sleek on-course executive suites and cottages plus the 146-room Lodge Geneva National. Tee up a career at Southeast Wisconsin's premier golf resort and set the stage for celebration. Learn more at ********************* BENEFITS Competitive salary and performance-based incentives. Pay as you earn/daily pay available. Opportunity to work in a stunning resort setting with access to recreational facilities. Encouraging and supportive work environment that values creativity and teamwork. Potential for professional growth within a dynamic hospitality organization. All seasonal and year-round staff receive benefits including complimentary golf, discounts at our dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, and more. All staff benefit from the option for pay-as-you-earn with Dayforce Wallet. BENEFITS Competitive salary and performance-based incentives. Comprehensive benefits package for full-time/year-round staff, including health, dental, vision, short-term disability, and life insurance; pet insurance; and a 401k retirement plan. Paid time-off for full- and part-time associates. Option for pay-as-you-earn with Dayforce Wallet. Opportunity to work in a stunning resort setting with access to recreational facilities. Encouraging and supportive work environment that values creativity and teamwork. Potential for professional growth within a dynamic hospitality organization. All seasonal and year-round staff receive benefits including complimentary golf, discounts at our dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, fitness center discounts, and more. ABOUT DESTINATION GENEVA NATIONAL Based in Lake Geneva, Wisconsin's premier resort town, Paloma Resorts' Destination Geneva National has made legendary golf a tradition for more than 30 years in Southeast Wisconsin. Here Arnold Palmer, Gary Player, and Lee Trevino each carved out a signature course as timeless as the game itself. From 54 holes of the finest risk-reward golf, award-winning dining, and upscale on-course lodging and the 146-room Ridge Hotel, Destination GN continues to grow and evolve to meet the needs of today's golfer, traveler and foodie. For more information, visit destinationgn.com. NOTE:
    $26k-31k yearly est. 9d ago
  • Front Desk Agent - Full Time

    Crescent Careers

    Front Desk Associate Job 35 miles from Kenosha

    For some, traveling and being away is fun; however, many travelers miss being home. Our Front Desk team makes our hotel feel like home. As a Front Desk Agent, your contribution helps ensure guests have an enjoyable and comfortable stay. What will I be doing? You would be responsible for taking care of our guest during their stay. You are the main hub of communication between our guest and all departments. You will play a key role in the hotel's continuing effort to deliver outstanding customer service and financial profitability. ∗Weekends Required∗ Shifts include 7-3pm and 3-11pm
    $26k-32k yearly est. 9d ago
  • Hotel Front Desk Agent

    Marriott Schaumburg

    Front Desk Associate Job 42 miles from Kenosha

    We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
    $27k-33k yearly est. 41d ago
  • Front Desk Agent

    Holiday Inn Gurnee Convention Center

    Front Desk Associate Job 17 miles from Kenosha

    The Holiday Inn Gurnee Convention Center is a full-service hotel featuring 210 guest rooms and 10,000 square feet of convention/ conference space. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet all our guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting hotel services, providing a welcome packet and ensuring guest knows location of room Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change and processing gift certificates and cards. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Handling guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Job performance must adhere to IHG Standards and Hotel SOP Flexible schedule is required with availability in the mornings, evenings, weekends, and holidays Holiday Inn Gurnee Convention Center is an EEO employer - M/F/Vets/Disabled View all jobs at this company
    $27k-33k yearly est. 60d+ ago
  • Front Desk Agent

    Crowne Plaza Milwaukee Airport

    Front Desk Associate Job 32 miles from Kenosha

    The Crowne Plaza Milwaukee Airport is looking to add a Full-time Front Desk Agent to its team. Our upscale, full-service hotel features 194 guest rooms, 24,000 sq. ft. of meeting space, a full-service restaurant Altitude along with a We Proudly Serve Starbucks café. Managed by Reliance Hospitality, our hotel is the only full-service/upscale hotel located near the General Mitchell International Airport. The hotel benefits from its proximity to the airport, 10-minute drive to downtown, along with access to businesses in nearby business parks, Oak Creek, and the surrounding area. Our hotel features the most meeting space outside of downtown Milwaukee, and our ballroom can accommodate up to 1,000 people. The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail, and message service. Assists guests in a friendly, professional and timely manner, while following Crowne Plaza Milwaukee Airport high standards of quality to ensure guest satisfaction. Position is 2nd shift from 3pm-11pm and pays $11.50 - $12.50 per hour. Receive a $200.00 hiring bonus after 60 days. Duties/Responsibilities: Review arrivals noting special requests, blocking rooms as needed. Check-in and out hotel guests in a confident, professional and friendly manner. Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. Complete all items on appropriate (AM, PM, Overnight) checklist by end of the shift. Conduct the pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. Follow established key control policy. Ensure proper credit policies are followed. Submit all lost & found articles accompanied by a completed lost & found report. Knowledgeable of the immediate area, services, attractions, and events. Knowledgeable of fire and emergency procedures. Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. Verify the credit limit report. Monitor room availability throughout the day. Review daily the selling status of the hotel using a yield management system. Attend department meetings once a month. Maintains a clean and safe work area in compliance with hotel, brand, local, state and federal regulations. Follows all hotel procedures for guest/associate incidents. Knowledgeable about hotel emergency procedures. Other duties as assigned Qualifications/Requirements: Previous experience in a Front Desk or customer-facing role preferably in a hotel preferred, but not required Works well under pressure, dealing with many arrivals and departures within a short period of time. Able to accommodate a flexible schedule that may include 1st and 2nd shift, weekends and/or holidays Familiar with hotel systems and operations, and can enter in information accurately an outside-of-the-box thinker who takes initiative to creatively solve problems. Ability to read, write and verbally communicate effectively and professionally with other business departments, guests and vendors Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism Benefits: Medical/Dental/Vision insurance coverage 401K Short/Long Term Disability Life Insurance Competitive Vacation package Personal Day Sick Day(s) Paid Holidays Bonus program Lunch provided in the hotel daily for employees Free employee parking Discounts at all IHG branded hotels around the world Crowne Plaza Milwaukee Airport is an EEO employer - M/F/Vets/Disabled View all jobs at this company
    $11.5-12.5 hourly 60d+ ago
  • Substitute - Clerical

    Community Consolidated School District 21 3.5company rating

    Front Desk Associate Job 33 miles from Kenosha

    Substitute Clerical Date Available: 2024-2025 School Year Additional Information: Show/Hide $100.00 Description: Work as a school secretary, library media center assistant or health office assistant on an as needed basis in all schools throughout the district. Application Procedure: Please fill out an online application at ************** for consideration. If your application is being considered, a phone screening will be scheduled.
    $24k-29k yearly est. 60d+ ago
  • Front Desk Agent

    Wisco Hotels

    Front Desk Associate Job 19 miles from Kenosha

    Full-time Description Responsibilities include: Performing all check-in and check-out tasks Managing online and phone reservations Informing customers about payment methods and verifying their credit card data Job brief We are looking for a Full-Time Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Requirements Requirements Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred Must have weekend and holiday availability Experience with hotel reservations software preferred Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills PM22 Salary Description Starting at $14 per hour
    $14 hourly 60d+ ago
  • Front Desk Agent

    United Dental Partners 4.3company rating

    Front Desk Associate Job 45 miles from Kenosha

    **MUST HAVE PREVIOUS DENTAL EXPERIENCE** We are looking for a qualified full-time Front Desk to act as the first point of contact for patients in our Dental office! The right applicant will have experience greeting patients, verifying insurance and personal information, answering questions and directing patients until they are met by the Dental Assistant. Front Desk is responsible for general administrative tasks associated with the efficient running of the office. Responsibilities Greet patients and check guests in according to established office protocols and verify and update patient information Move patients through appointments as scheduled and schedule appointments ensuring patients are attended to on time Collect payments from patients at time of treatment and Inform patients of financial treatment plan options Manage inbound and outbound calls in a timely manner Requirements Previous administrative work in a dental office is required Positive attitude and enthusiasm for the workday Excellent customer service skills with an outgoing, people friendly personality The ideal applicant will display and demonstrate excellent communication skills with staff and patients Desire to learn new skills and expand your potential Schedule is Monday - Saturday, with one day off Compensation Package and Benefits Compensation will be comprised of a base salary that is commensurate with experience Full Medical Insurance with BCBS, employer pays on average 66% of premium! Dental/Vision Short Term and Long Term Disability Coverage Life Insurance 401(k) with matching Flexible Spending account and more! Job Type: Full-Time Company Overview United Dental Partners is a very fast-growing Dental Support Organization (DSO) serving multi-specialty dental practices in Chicago and Northwest Indiana. The multi-specialty dental groups we serve collectively care for children and adults and offer general, pediatric, orthodontic and oral surgery care.We work in an energetic environment with phenomenal people who love providing fantastic care for patients and know that our ability to provide consistently great care is underpinned by the personalities and values of the people we hire.Job Type: Full-time
    $29k-34k yearly est. 2d ago

Learn More About Front Desk Associate Jobs

How much does a Front Desk Associate earn in Kenosha, WI?

The average front desk associate in Kenosha, WI earns between $19,000 and $33,000 annually. This compares to the national average front desk associate range of $20,000 to $35,000.

Average Front Desk Associate Salary In Kenosha, WI

$25,000
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