Front Desk Agent Jobs in South Laurel, MD

The Ford Agency has partnered with a non-profit in DC for part-time temporary reception support. The Receptionist will act as the first point of contact for visitors, callers, and vendors and will help with office projects as needed. This PT role is for Tuesdays and Wednesdays only and is in-person. This is a great role for a student or someone looking for only PT work with a great team of professionals! Responsibilities Include: Provide front desk and office support to team Greet and check in clients Field incoming calls and route appropriately Schedule conference rooms and provide all-around support as needed Qualifications Include: Prior professional office experience Friendly, warm, and welcoming demeanor Experience with answering phones a plus Strong work ethic and willing attitude Excellent communication skills Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation. The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients. To see more positions available through The Ford Agency, please check out our website at ********************

The Member Services Receptionist is responsible for assisting members, potential members and other employees with their questions and requests while maintaining the front desk. They need to understand and be able to explain basic Share, Loan, Mortgage and Visa related products and services, responds to problems, processes member's requests received in person, as well as via web, e-mail, fax, online/mobile banking, or mail and processes death claims, POA, and trust accounts. This role does not have remote work capabilities. Responsibilities Maintains front desk and assists members in person and assist as needed on Member Services queue calls with Share, Loan, Mortgage and Visa related products and services, including but not limited to chapter accounts' inquiries, open/close of Certificate of Deposits, account/share closure requests, process transfer/ACH/wire requests, check orders, check disbursal, answers basic loan/mortgage/Visa questions, processes Visa card capture/reissues requests, travel notes, basic fraud/dispute questions, Apple Pay/Google Pay Token requests, Stop Payments, and ACH dispute process information. May handle cash transactions. Completes daily work folder requests. Scans account related documents. Assures that appropriate records are maintained. Processes death claims, power of attorney (POS) trust accounts, account update forms, verification of deposits, certificate disclosures, change of address/contact, Skip-A-Pay/Extension requests, returned mail and other requests via web, e-mail, fax, online/mobile banking, and mail. Backs up the Poster when needed. Provide friendly, prompt, accurate and high quality service and support to all members and associates. Proactively seek opportunities to cross sell products and services for the betterment of our members. Ensure member's request get updated and scanned into the system on a daily basis. Ensure cash drawer and checks are balance on a daily basis if applicable. Qualifications One year to three years of similar or related experience. A high school education or GED. Excellent verbal and written communication skills Proficient in MS Word, Excel, and Outlook. Detail Oriented and good with numbers.

Exciting Entry-Level Opportunities for May 2025 Graduates! Are you a soon-to-be or recent college graduate looking to kickstart your career in a fast-paced, professional environment? We are actively hiring for entry-level administrative and database roles with top organizations in the DC metro area-from mission-driven nonprofits to corporate offices and advocacy groups. These full-time, on-site roles offer valuable hands-on experience, networking opportunities, and career growth across multiple industries. If you're eager to gain real-world skills, build your resume, and make an impact, we want to hear from you! What You'll Do: Administrative Be the go-to person for office operations and support. Answer phone calls, manage emails, and maintain correspondence. Organize electronic and physical filing systems. Schedule meetings, appointments, and coordinate calendars. Prepare and edit documents, reports, and presentations. Handle confidential information with professionalism. Support special projects and process improvements. Database Input, update, and maintain accurate data across multiple platforms. Ensure data consistency, security, and accuracy. Generate reports and assist with data analysis. Organize and manage important documentation (certifications, records, etc.). Troubleshoot database issues and maintain system functionality. Work with teams to optimize data management processes. What We're Looking For: May 2025 graduate (or recent graduate) with a bachelor's degree. Strong organizational and multitasking abilities. Excellent written and verbal communication skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). A positive attitude with a willingness to learn and adapt. Ability to work both independently and collaboratively in a team setting. Ready to launch your career? Apply today and take the first step toward an exciting professional journey!

The Choice, Inc is seeking a Part-Time Receptionist for our client, a major professional trade association. This is a long-tern ongoing temporary need. The office is a very beautiful, upscale space in downtown DC. It is within walking distance to all Metro lines. Schedule: Tuesday - Thursday. This will be an in person position. Hours: 8:00 a.m. - 5:15 p.m. with a one-hour lunch and two 15 minutes breaks. Job Duties: Greet and welcome guests in a friendly and professional manner Answer and direct phone calls, take messages, and transfer calls to the appropriate staff members Manage the reception area, ensuring it is clean, tidy, and well-organized Provide information and assistance to staff, visitors, and guests, such as directions and information on company, programs, and events Support meeting room reservations, setup, breakdown and other logistics for meetings occurring in the office Maintain knowledge of general logistics for internal and external meetings, events and programs Build relationship with building's security officers Handle inquiries and complaints in a courteous and efficient way, and escalate issues to the Director, Office Services and Facilities when necessary Provide general administrative assistance to team members across the office, as needed Perform other duties as assigned Background: Previous experience as a receptionist, customer service representative, or similar role Highly professional and punctual Excellent communication and interpersonal skills, both verbal and written Experience with Microsoft Office, specifically Outlook, Word and Teams; aptitude for learning new software systems Ability to adapt to changing situations in a calm and professional manner

Job Title: Receptionist Job Type: Contract to Hire Hours: Monday to Friday: 8:30 AM - 6:00 PM Saturday: 8:30 AM - 12:30 PM (only required during tax season) Job Description: We are seeking a highly organized and friendly Receptionist to join our team in Reston, VA. This is a contract to hire role, offering an excellent opportunity for growth within our company. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service and administrative support. Key Responsibilities: Greet and welcome visitors in a professional and courteous manner. Answer and direct phone calls to the appropriate departments. Manage the reception area, ensuring it is clean and presentable. Handle incoming and outgoing mail and packages. Schedule and coordinate appointments and meetings. Assist with administrative tasks such as data entry, filing, and maintaining records. Provide support to other departments as needed. Qualifications: High school diploma or equivalent. Previous experience in a receptionist or customer service role preferred. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to work independently and as part of a team. Benefits: Competitive hourly rate with potential for full-time hire. Opportunity for career advancement. Friendly and supportive work environment. If you are a motivated individual with a passion for providing excellent customer service, we encourage you to apply for this exciting opportunity.

Job Title: Receptionist & Conference Center Support We are seeking a proactive, courteous, and detail-oriented Receptionist to provide exceptional service at the front desk and support our conference center operations. The ideal candidate will possess a warm demeanor, excellent communication skills, and the ability to multitask in a fast-paced, professional environment. This individual will play a key role in maintaining a welcoming atmosphere and ensuring seamless operations for guests, employees, and meetings. Key Responsibilities: Reception Duties: Greet guests, visitors, and employees in a professional and friendly manner, either in person or via phone. Answer inquiries, redirect as needed, and assist guests with their needs, including offering beverages and attending to personal belongings (e.g., coats, luggage). Direct and escort guests, vendors, and clients to meeting rooms and other areas as needed. Provide information about building policies, practices, and services. Maintain a clean, organized, and welcoming reception area, including ensuring conference rooms are neat and ready for meetings. Ensure building security by following all policies, issuing visitor badges, and monitoring access through the security desk. Generate and follow up on maintenance work orders and building requests (e.g., freight elevator bookings, supplies). Coordinate messenger services and package deliveries when needed. Conference Center & Hospitality Support: Assist in setting up catering for meetings and ensure all refreshments are stocked and replenished as needed. Support conference room setup and maintain cleanliness in break rooms and common areas. Restock pantries and ensure all supplies are readily available for guests and meetings. Provide concierge services as requested, such as arranging travel, reservations, and car service. Assist with meeting logistics and coordinate catering requests for internal and external meetings. Mailroom Functions: Sort incoming mail and route to appropriate departments and individuals. Handle outgoing mail, ensuring it is properly packaged, labeled, and sent to the correct recipient or destination. Manage courier packages, ensuring timely delivery and receipt. Print Operations: Handle daily print operations including black and white copying, color copying, binding, laminating, and litigation print jobs. Ensure print jobs are completed in a timely manner with attention to quality and accuracy. Operate and maintain print equipment, reporting any malfunctions or issues to the appropriate team. Inventory Control: Maintain and organize inventory for office supplies, ensuring availability and restocking of essential materials. Track and manage stock levels for mailroom supplies, print materials, and other office items, reporting any discrepancies. Administrative & Clerical Support: Assist with clerical tasks such as document production, filing, and maintaining updated contact lists for staff and attorneys. Support copying, printing, scanning, and mailing tasks, including processing USPS, FedEx, and other courier packages. Maintain and organize technology and support materials for guests' use. Additional Responsibilities: Provide general administrative support to staff and attorneys as needed. Collaborate with team members to ensure efficient operations across departments. Handle any additional requests as needed by the organization, ensuring a high level of service. Key Skills & Qualifications: Exceptional customer service and communication skills, both in person and over the phone. Ability to multitask in a fast-paced, high-energy environment. Strong attention to detail and organizational skills. Knowledge of office technology (phone systems, computers, and basic office equipment). Professional appearance and demeanor with the ability to interact effectively with all levels of personnel. Ability to maintain confidentiality and follow building security procedures. Previous reception or hospitality experience preferred. Experience with print operations and inventory management is a plus. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law. The compensation outlined is applicable for candidates that are fully qualified for the role based on their education and experience. If Forrest Solutions selects an internal candidate that does not meet the full requirements of the role; the position structure, title, and compensation may be adjusted accordingly.

Role Description This is a full-time on-site role for a Front Desk Specialist located in Pikesville, MD. The Front Desk Specialist will be responsible for phone etiquette, receptionist duties, customer service, and communication to provide excellent support to patients and staff. Qualifications Phone Etiquette, Receptionist Duties, and Customer Service skills Strong Communication and Computer Literacy skills Experience in a medical or dental office setting is a plus Ability to multitask and prioritize tasks efficiently Excellent organizational skills and attention to detail High school diploma or equivalent required, additional certifications are a plus

The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent It is the intent that the Reservations Sales Agent will provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information. S/he will be an expert on all hotel facilities, amenities and the local area and able to provide detailed information to guests. Organizational Structure The Reservations Sales Agent will report to the Reservations Manager. General Duties and Responsibilities * Maintain complete knowledge of: * All hotel features/services, hours of operations * All hotel restaurant food concepts, menu price range, dress code and ambiance * All hotel room type, numbers/names, layout appointments, amenities and locations * All hotel room rates, special packages and promotions * Daily house count and expected arrivals/departures * Scheduled daily group activities, names and locations of meeting/banquet rooms * Room availability status for any given day * Maintain complete knowledge and comply with all hotel and departmental policies and procedures * Meet with supervisor to review daily assignments and priorities * Access all functions of computer systems according to established procedures and standards * Answer departmental telephone within 3 rings, using correct salutations and telephone etiquette * Accommodate all guest requests expediently and courteously. Follow up with designated hotel associates to ensure completion of request * Collect guest preferences for all guests * Communicate VIP and Repeat Guest arrivals to designated personnel for escort and delivery of amenities * Set up accurate accounts for each guest checking in according to their requirements (i.e., separate room/tax/incidentals, comp) * Document all guest requests, complaints or problems immediately and notify designated department for resolving the situation * Take, record, and relay messages accurately, completely and legibly. Distribute hotel messages to appropriate individuals * Process confirmation letters and emails * Monitor and maintain wait lists daily * Document and confirm reservations and cancellations * Block rooms in the computer and follow through on designated requirements * Enter group reservations as directed * Assist all departments/executive in obtaining appropriate information regarding groups, inventory and guest * Run daily reports * Perform all reasonable tasks and projects as assigned by supervisor Experience and Requirements * Must possess 1+ year experience on the front desk or in reservations. Those with luxury experience will be preferred. * Must possess excellent communication skills with fluency in English required. Those with multi-lingual abilities will be preferred. * Strong computer proficiency is required including MS Office, Word, Excel; must possess experience working with hotel property management systems (in particular, Opera) and other hotel specific software (HotSOS, etc.). * Must be able to work a very flexible schedule including AM/PM shifts, weekends and holidays. * Previous experience with multi-line phone systems is required; must possess superior telephone demeanor and be a positive brand ambassador for The Watergate Hotel at all times. * HS Diploma is required; Bachelor's Degree in Hospitality or related field is preferred.

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter's 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan - a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan. Core Essential Functions • Greet guests in a warm, personable, sincere, and friendly manner. • Provide guest with information they inquire about (i.e. hotel's information, nearest spa, etc.). • Answered incoming calls and assisted with reservations, confirmations, room requests, and questions. • Make calls, schedule recreational activities on behalf of guests on their chosen location. • Process guest's reservation requests. • Anticipate guest's needs and create personal and memorable experience and solutions. • Collaborate and communicate with all departments to ensure seamless guest satisfaction. • Comply with all company policies and procedures. This position requires the following knowledge, skills and abilities. • Hotel Experience is not required - Fun and welcoming personality is a MUST • Ability and willingness to learn and maintain knowledge of current hotel and nearby events information • A minimum of 1-2 years hospitality experience is preferred but not required • Prior experience as a reservation agent is highly preferred • Excellent communication skills; both verbal and written is a MUST • Possess poise, elegance and calm demeanor in all situation • Exceptional Organizational skills Pay Range: Hourly $20-$22 Benefits At Riggs Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including: Medical, Dental & Vision Insurance (for full-time employees) 6 complimentary nights a year at any Lore Group hotel Lore Group Employee & Immediate Family Rates Lore Group Friend and Family Rates 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery 50% discount in Lore Group restaurants and bars 10 Days Vacation - Plus every year an extra day Company Paid Life Insurance 1.5X annual salary Employee Assistance Program Referral Incentive 401K with 5% Match Training and Development Programs Additional perks via United Healthcare Complimentary Employee Meals Employee Recognition programs Equal Employment Opportunity Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions. Location: Washington, DC

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests Qualifications and Requirements High School Diploma or equivalent. Customer Service experience required preferably in hospitality Hilton systems preferred but not excluding Ability to speak, read, and write fluent English; other languages beneficial. Standing up for long periods of time required. Carrying, lifting or pulling items weighing up to 50 pounds. Will be required to work a flexible schedule including mornings, evenings, weekends, and holidays. Benefits We are looking to hire the most highly qualified people and provide a competitive benefits package which include: Paid Parental Leave Health Insurance Dental Insurance Vision Insurance Vacation, Sick and Holiday Pay Company Basic Life Insurance Company paid Accidental Death & Dismemberment Company paid Short Term Disability Company paid Long term Disability 401k Retirement Plan EOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation We are a drug free workplace. Pre-employment background assessment required. Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.

The Front Office Agent Part Time is responsible for processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Provide information and assistance to all guests and visitors. Responsibilities * Maintain complete knowledge of hotel operations, scheduled daily activities, and room products. * Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. * Answer telephone calls within 3 rings, using correct salutations and telephone etiquette. * Ascertain callers' needs through open-ended questions. * Describe room accommodations and all amenities. * Obtain all designated information to book a reservation. * Accommodate special requests and designate such in the system following hotel SOP's. * Access guest history records to best service guests; maintain accurate information in guest history files. * The ability to exercise personal discipline and extra diligence to assure that projects are completed on a timely basis. * Resolve guest complaints, ensuring guest satisfaction. * Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure. * Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery). * Present folio to guest and resolve any disputed charges. * Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information. * Perform additional duties, as assigned. * Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines. * Strong knowledge of Opera, Synxis, Revintel & Microsoft Outlook is a plus. * Possess an eye for the smallest detail and maintain a keen sense of urgency. * Ability to think clearly, remain calm, and resolve problems using good judgment. Physical Requirements * Must be able to bend, stoop, squat, and stretch to fulfill necessary tasks. * Must be able to lift, push, and pull up to 30lbs. on a regular and continuing basis * Must be able to stand and exert well-paced mobility for up to 8 hours in length Qualifications * Education: High school or equivalent preferred. * Experience: 1 to 2 years in a similar position experience preferred. * Grooming: All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided).

Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required. Consistently models the behavior of a ‘Baywood Ambassador' who: Maintains a professional image, including appearance, verbiage, and body language, at all times Warmly greets both guests and coworkers Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction Fosters teamwork by offering assistance to others, as needed Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures Recommends other Baywood properties to our guests, when appropriate Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations Skills/Qualifications Education: High School diploma Experience: Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience. Additional Skills: Ability to multi-task Ability to communicate effectively, both written and oral Bilingual (Spanish & English) preferred, depending on geographic market Ability to work weekends, nights, and holidays Ability to learn and adhere to Brand & Baywood Hotels' standards Ability to take information from various sources and determine a responsible course of action Ability to understand interdepartmental relationships Ability to operate office equipment and industry-specific software (PMS) Ability to remain calm during stressful situations Physical Demands Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours) Sitting: Rarely Bending, Stooping, Reaching: Occasionally Lifting, Push/Pull: 40 lbs infrequently Driving: Rarely Traveling: None Environmental Conditions: Inside: Protection from weather conditions but not temperature changes Outside: Rarely Job Type: Part-time Salary: $14.50 per hour Benefits: Flexible schedule Schedule: 8-hour shift Evening shift Holidays Night shift Weekends as needed Work setting: In-person Ability to commute/relocate: College Park, MD 20740: Reliably commute or planning to relocate before starting work (Required) Experience: Hotel experience: 2 years (Preferred) Work Location: In person View all jobs at this company

Introduction: We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using a computerized system Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a guest service representative or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment View all jobs at this company

The Study at Johns Hopkins is currently seeking a full-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Guest Service Manager, the Guest Service Agent is responsible for the daily operation of the Front Desk and Living Room. Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences. Responsibilities Provide the highest and most efficient level of hospitality and customer service expected by our guests. Complete the guest check-in and check-out processes, which include assigning guests their rooms and facilitating payment. Maintains room inventory of vacancies, reservations, and assignments. Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenue. Coordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area. Attends to guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints. Regularly calculates and posts charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Provide assistance to other team members to contribute to the best overall performance of the department and the hotel. Perform accordingly to the company handbook in regard to policies, procedures, and regulations. Ensure total awareness of in-house VIPs. Maintain a safe and clean work environment. Fundamentals Ability to maintain a friendly, cheerful, and courteous demeanor at all times. Education: High school diploma or general education degree (GED). Experience: 1 year within a customer-facing role. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel. Flexibility to work any shift, including evenings, weekends, and holidays. Excellent verbal and written interpersonal communication skills. Proficiency in English required. A second language is desirable. Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment. Ability to positively communicate and interact with all hotel departments. Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs. Ability to stand for long periods of time in an indoor setting with a thematically climate-controlled workstation. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Study Hotels is a drug free workplace. Pre-employment drug test and background check required. About Us The Study at Johns Hopkins, the fourth property of the Study Hotels brand, is located at the main gate of Johns Hopkins University's Homewood Campus. As part of the revitalized Charles Village corridor, guests will feel immersed in both campus life and the surrounding community, and able to enjoy all that Johns Hopkins University and Baltimore have to offer the moment they leave the hotel. Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.

←Back to all jobs at MCC HOSPITALITY LLC Sales Coordinator/Guest Service Agent Introduction: We are seeking a highly versatile and organized individual to fill a unique, full-time role that splits time between our Sales and Front Desk teams. During peak season the primary focus will be in the sales department and during the off-peak season the focus will on the front desk department. Scheduling between departments is up to the discretion of the Director of Sales, General Manager and Hotel Needs. Key Responsibilities: Sales Department: o Perform sales-related tasks and contribute to sales team objectives in support the director of Sales. o Collaborate with the sales team to achieve sales goals and targets. o Manage the administrative process for group & meeting business, i.e. rooming lists, payments, group resumes, BEO's assigning group rooms, etc. o Assist with the preparation and organization of sales materials and presentations o Manage and update Delphi FDC sales system, Hilton Applications o Respond to customer inquiries and conduct hotel site tours o Collaborate with internal teams to ensure all groups/clients have successful hotel stays and meetings o Assist in the development of sales strategies and goals Front Desk Department: o Work a designated shift, providing exceptional customer service and support. o Perform front desk duties, including but not limited to answering phones, responding to customer inquiries and maintaining a welcoming environment. o Manage reservations and check guests in and out using a computerized system o Handle guest requests, such as booking tours or making restaurant reservations o Assist with check-in and check-out processes, including handling payments and issuing keys o Answer phone calls and respond to online inquiries in a timely and professional manner o Assist with organizing and setting up events and meetings o Handle guest complaints and concerns with grace and professionalism o Perform light cleaning duties, such as wiping down counters and restocking supplies Consistently models the behavior of a ‘Baywood Ambassador' who: o Maintains a professional image, including appearance, verbiage, and body language, at all times o Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact o Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction o fosters teamwork by offering assistance to others, as needed o Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building o upkeep issues. Reports discrepancies to the proper department o Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective o gear, and following safety procedures o Recommends other Baywood properties to our guests, when appropriate o Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to o Exceed guest expectations Scheduling between departments is up to the discretion of the Director of Sales, General Manager and Hotel Needs. SKILLS/QUALIFICATIONS Availability: ● Weekdays, Weekends, Evenings, Holidays as needed. Education: ● High School graduate essential ● Associate's degree in hospitality is preferred, or a combination of vocational and on-the-job training may substitute for a degree. Experience: ● 1-year previous front desk hotel experience preferred ● Brand experience preferred ● Delphi FDC/Delphi Standard Experience preferred Additional Skills: ● Ability to multitask ● Ability to communicate effectively, both written and oral ● Ability to work the shifts required for the position ● Ability to learn and adhere to Brand & Baywood Hotels' standards ● Ability to learn computer systems required for the position ● Ability to work under time constraints and deadlines without compromising quality of work. ● Ability to establish priorities, work independently, and proceed with objectives without supervision. ● Ability to take information from various sources and determine a responsible course of action ● Ability to understand interdepartmental relationships PHYSICAL DEMANDS ● Walking and Standing: Frequently ● Sitting: Frequently ● Bending, Stooping, Reaching: Occasionally ● Lifting, Push/Pull: Up to 30 lbs. Occasionally ● Driving: Infrequently ● Traveling: Infrequently Environmental Conditions: ● Inside: Protection from weather conditions, but not necessarily from temperature changes. Please visit our careers page to see more job opportunities.

←Back to all jobs at Maryland Zoo Guest Services Agent (Part-Time) Maryland Zoo is an EEO employer - M/F/Vets/Disabled General Summary: The Guest Services Agent is responsible for exciting, engaging, and entertaining guests in a way that promotes a positive Zoo experience. This position requires a flexible schedule to include weekends, holidays, and special events. The Guest Services Agent will report directly to the Director of Guest Services Operations and Guest Services Manager(s). Additionally, the Guest Services Agent will support the Zoo's conservation, sustainability, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals. Essential Functions: Primary Function: Interact in a consistently pleasant and helpful manner to fellow employees, guests, vendors, and other visitors of the Zoo and demonstrate the highest standards of internal and external customer service; Provide guests with information on all aspects of the Zoo experience such as exhibits, on-ground activities (including times and locations), routes through the Zoo, construction, shuttles, train, and membership information; Provide guest control, including challenging situations; Use a campus wide radio system to communicate information; Assist with transporting guests safely to and from designated locations throughout assigned shift; Maintain cleanliness at work locations; Ensure guest safety at all times; Load and unload responsibilities associated with Zoo shuttle; Load and unload responsibilities associated with amusement rides; Assist with completing daily preventative maintenance on all Zoo rides, shuttle, and train; Monitor and validate memberships of guests at the Zoo entrance; Perform other duties as assigned; and, Adhere to all policies and procedures of the Zoo. Communication (Internal and External): Respond appropriately to guests' questions, comments, or concerns; Communicate with fellow Guest Services Agents by radio contact as needed following Zoo radio etiquette and protocol at all times; and, Contact an appropriate staff member necessary to resolve guest issues. Management of Resources (financial, human resources, facilities): Distribute Zoo literature, including but not limited to: maps, event flyers and comment cards, while maintaining accurate supply of the same; and, Monitor guests' behavior to ensure their safety on and around the rides, tram, and train. Minimum Qualifications: Hospitality: Friendly and outgoing; Possess a positive and patient attitude; Possess excellent verbal communication skills; and, Adaptability- Willingness to work until the last guest has left Zoo grounds each scheduled day. Education: Minors (17 years of age) may be considered for employment by the Human Resources Department at the Zoo. However, minors are required to furnish an authorized work permit agreement with the necessary signatures to legally work at the Zoo. Experience/Training: None Working Conditions: Must be able to stand and remain active for an eight-hour shift; Must be able to walk large areas of the Zoo as needed; Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions; Ability to work a flexible schedule to include weekends, holidays, and special events; and, Must be able to exert up to 35 pounds of force to lift, push, pull, carry, or otherwise move objects. Equipment: Must be able to operate a variety of equipment including rides, two-way radio, telephone, etc. Traits Desirable: Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds; and, Ability to identify and resolve guest issues. Disclaimer: The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified. Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. Please visit our careers page to see more job opportunities.

The receptionist's job duties include greeting visitors, answering phones, and performing clerical tasks. They may also help with scheduling appointments and maintaining office supplies. Responsibilities Welcoming guests: Greet visitors and direct them to the correct person or office Answering phones: Answer and make phone calls for office employees Handling mail: Sort and distribute mail Scheduling: Schedule meetings and business trips Maintaining records: Keep office records up to date Performing clerical tasks: Fax, photocopy, file, and transcribe documents Maintaining office supplies: Order, monitor, and maintain office equipment Handling inquiries: Answer questions from visitors about the company and its products or services Skills and qualifications Good communication skills Multitasking skills Social skills Organization skills Technical skills, such as basic computer programs like Microsoft Office Flexibility Stress resistance Problem solving skills Education and experience High school diploma or equivalent, Some office experience, Familiarity with medical terminology or the Microsoft Office Suite, and May require a typing test.

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her * Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards * Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries * Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy * Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner * Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction * Receive, input, retrieve and relay messages to guests Qualifications and Requirements * High School Diploma or equivalent. * Customer Service experience required preferably in hospitality * Hilton systems preferred but not excluding * Ability to speak, read, and write fluent English; other languages beneficial. * Standing up for long periods of time required. * Carrying, lifting or pulling items weighing up to 50 pounds. * Will be required to work a flexible schedule including mornings, evenings, weekends, and holidays. Benefits We are looking to hire the most highly qualified people and provide a competitive benefits package which include: * Paid Parental Leave * Health Insurance * Dental Insurance * Vision Insurance * Vacation, Sick and Holiday Pay * Company Basic Life Insurance * Company paid Accidental Death & Dismemberment * Company paid Short Term Disability * Company paid Long term Disability * 401k Retirement Plan EOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation We are a drug free workplace. Pre-employment background assessment required. Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.

The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent The Guest Service Agent will provide front office assistance and service to our guests. S/he will be integral in the delivery of service on a daily basis and support the mission and vision of the Watergate Hotel. Organizational Structure REPORTS TO: Front Office Manager General Duties and Responsibilities * Provide exceptional service to our guests with personalized, efficient and friendly check in and check out procedures * Handle and assist with resolution of all guest issues; communicate with appropriate departments and follow up to ensure complete guest satisfaction * Possess a high level of expertise on all services and outlet offerings of the hotel, banquet events, groups in house as well as local area attractions, restaurants and cultural events * Handle cash drawer properly as outlined in The Watergate Hotel cash handling policies * Demonstrate teamwork by cooperating with and assisting fellow associates as needed * Address guest preferences recorded in guest history profiles; review profiles and add/edit preferences as needed * Stay current with developments and procedures in the hotel by attending daily Front Office briefings * Provide quality service to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience * Arrange fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service associates * Handle guest's incoming and outgoing correspondence (i.e., facsimile, voice mail messages, email, postal mail, etc.) * Communicate clearly with the Night Auditor and Accounting Department * Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data and reports * Assist with guest arrival and departure experience by maintaining a constant presence on the front desk and in the lobby * Close out each shift effectively and correctly, with a high attention to detail; run all reports as directed by Assistant Front Office Managers and Director of Front Office Operations * Perform any other reasonable projects/duties as required by the Director of Front Office Operations and Assistant Front Office Manager Experience and Requirements * A minimum of 2+ years experience in hotel operations, preferably in a similar position. Luxury hotel experience is strongly preferred. * Excellent communication skills with fluency in English required. * Must be computer proficient including MS Office, Word, Excel, PowerPoint, etc. (prior experience with hotel-specific software such as HotSOS, Opera, etc. will be strongly favored). * Must be able to work a very flexible schedule that may include overnights, early mornings, late nights, weekends and holidays. * Must be physically able to meet the demands of the position, such as standing/walking for extended periods of time while on shift. * Must possess superior organizational and multi-tasking skills; must be able to remain flexible and adaptable in a fast-paced environment. * Those with multi-lingual abilities will be preferred. * HS Diploma is required; Bachelor's Degree in Hospitality or related field is preferred.