Front Desk Agent Jobs in Lynwood, CA

City, State:Garden Grove, CaliforniaStarting Hourly rate $18.00 The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional guest service. Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures. Check registration (folio) cards for completeness, accuracy, and legibility. Maintain accurate cash sheet. Responsible for cash drawer balancing. Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting. Know emergency procedures and how to respond. Never say a guest's room number out loud. Be knowledgeable of hotel promotions. Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms. Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is. Complete daily reports, audits correspondences etc. as required by your shift. Keep lobby and office area clean at all times, Set wake-up calls as dictated by your shift. Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day. Take and confirm credit cards for validity and acceptability. Lock and secure area if leaving the front desk, even if it is for a moment! Create incident reports for guest injuries / issues when required. Answer all calls within three (3) rings. All calls are to be answered in a “scripted” manner. Take and record reservations with accuracy. Confirm as requested. Resolve guest complaints. Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. Maintains high standards of personal appearance and grooming, which include compliance with the dress code. Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position. DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. Associate demonstrates a high QUALITY of work: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Provides the best possible service to clients and customers. Associate demonstrates acceptable PRODUCTIVITY standards Meets or exceeds productivity standards. Produces adequate volume of work efficiently in a specific time. Associate demonstrates excellent CUSTOMER SERVICE SKILLS Responds to requests for service and assistance. Demonstrates the desire and ability to provide high quality service to both internal and external customers. Solicits customer feedback to improve service. Associate demonstrates INITIATIVE Asks for and offers help when needed. Includes appropriate people in decision-making. Associate demonstrates ACCOUNTABILITY for their job performance Takes responsibility for own actions. Performs work with little or no supervision; works independently. Can be relied upon regarding task completion and follow up. EDUCATION AND EXPERIENCE REQUIREMENTS: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to speak English fluently. Ability to interpret and perform basic computer and POS system functions. WORK ENVIRONMENT: The work environment normally entails the following: • Indoor work environment • May be exposed to and use of cleaning chemicals throughout the shift • Minimal to moderate noise levels consistent with hotel environment Top of Form PHYSICAL DEMANDS: During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. The physical activity normally entails the following attributes. Position is expected to: • Stand more than 2/3 of the time • Walk less than 1/3 of the time • Sit less than 1/3 of the time • Lift up to 15 lbs • Push / pull up to 10 pounds Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates. Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

and Purpose The Front Desk provides warm, friendly, and immediate greetings to guests at the door. Records guest information and provides accurate quote time when appropriate. Seats, and presents clean menus to guests in a friendly, professional, and quick manner. Duties and Responsibilities The essential functions include, but are not limited to the following: Greeting and seating guests, presenting menus to guests, informing them of special menu items Working in a team environment with the ability to be an effective team player Maintaining complete knowledge of Restaurant's food offering and preparation Providing guests with hospitality in a manner that achieves Company service standards and exceeds their expectations Taking guest information and quoting wait time to guests accurately when tables are not immediately available Planning reservations and wait list parties in advance, at or within the given time or time frame Reviewing the floor plan to assess current and upcoming table availability changes Observing tables and keeping track of clean, dirty, and occupied tables Cleaning, organizing, and stocking menus at host area Answering phone in accordance with Company standards; answering questions concerning the menu and restaurant Interacting with guests coming in and as they leave, ensuring a positive dining experience Filling to go orders, if applicable Maintaining restrooms throughout shift Supporting waiters and kitchen staff in other duties as required Taking pride in personal appearance; reporting to work in a neat and clean uniform; maintaining well-groomed hair and personal hygiene as established by company policy Displaying integrity and honesty in all aspects of your employment Performing other duties as directed Job Knowledge, Skills and Abilities High energy and stamina are required Ability to stay calm and work efficiently under pressure Ability to prioritize job duties and manage time effectively Excellent verbal communication skills required Excellent customer service to treat patrons like family Must be able to read, write, and determine wait time based on Company's procedures The ability to use the company's POS system Requirements This in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Tableside Partners are an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. Required Qualifications Must be 18 years of age or older at the time of application California food handler's card required Previous relevant full-service restaurant service experience Willingness to work evenings and weekends as required Knowledge of and ability to adhere to workplace safety procedures Preferred Qualifications and Skills One year of relevant full-service restaurant experience Physical Requirements and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is continuously standing during the entire shift. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to walk; sit; stoop; bend; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. While performing the duties of this position, the employee is frequently required to wash hands and answer phones. The employee with occasionally encounter hazards, including slipping and tripping. The noise level in the work environment is usually moderate to high. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Tableside Partners concepts are an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints. Duties & Responsibilities: Greet and register guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and cater to any guests needs Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements Qualifications: High school Diploma or equivalent Hotel Front Desk experience preferred Experience with hotel reservations software Experience with Microsoft Windows Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Additional benefits may be available Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Salary Description 17.00

The Part Time Resident Relations Specialist ("RRS") / Front Desk Associate supports the General Manager ("GM") and/or the Resident Relations Supervisor by providing exceptional, responsive service to every resident or guest they encounter. The RRS is the interface who executes a variety of concierge/social/resident functions enhancing the resident experience at their property or community. While all on-site positions promote and exude warm and helpful service, the RRS position specifically focuses on "Five-Star" service excellence. The RRS is tasked with understanding residents expressed and unexpressed preferences and executing a full-service hospitality platform under the direction of the GM. The RRS is customer focused with excellent interpersonal communication and organizational skills and has a "can do" attitude. He/she must understand and adopt all community management tools (communications mediums, Connect, Access Control, Security etc.) on a daily basis to enhance the lifestyle of every resident. In addition, the RRS supports and executes administrative tasks as directed by the Board of Directors and management. This position requires skilled representation (verbal, written, visual) at all times, with peak emphasis on delivering friendly, helpful and professional service to all residents, co-workers and management. Compensation: $21-22/hr FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future. Hours: Part Time (32 hours); including weekends and holidays Job Responsibilities: * Identifies and clarifies residents expressed and unexpressed needs, answers questions andgives direction and instructions in a professional helpful manner. * Answers the telephone within two rings, using correct salutations, personal identification and telephone etiquette. * Takes, records and relays messages accurately, completely and legibly. * Documents all pertinent information in resident logbook(s) throughout their shift. * Responsible for all package distribution (incoming and outgoing) for the property and insures all are logged into Connect when received and signed for when picked up. * Monitor all property access points (gates, garages, doors, elevators, pool) through the operation of Closed-circuit Television, where applicable. Reports all suspicious activity to proper authority to ensure continued resident safety. * Complies with service expectations and company standards as well as policies and procedures. * Accommodates Resident requests expediently and courteously within 24 hours of initial call. * Follows up with person assigned to task and Resident to ensure completion of the request. * Attends and participates in designated meetings or functions as required by the General Manager or the Board of Directors. * Maintains a list of residents needing special assistance in case of an emergency and is an active member on the emergency response team. * Administers the access control program, which includes the issuance of FOBS/property access cards/ID cards and updates tracking software. * Informs all vendors of building rules and regulations. * Assists with move-in orientation for new residents. * Assures all visitors are registered and authorized by homeowner to be on property. * Assures all pets, vehicles, motorcycles and bicycles are properly registered and logged in Connect. * Maintains a log of temporarily available parking spaces for resident guests and visitor use. * Manages and keeps a status log for all rental storage lockers. * Maintains complete knowledge and complies with the HOA's policies and procedures. * Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building's entrance and lobby. * Maintains current vendor information to accommodate all resident requests. * Generates confirmation letters based on departmental standards and delivers to residents upon completion of each coordinated arrangement. * Makes accurate timekeeping and payroll entries each day in accordance with company policy. * Ensures uniform and personal appearance are clean and professional at all times while maintaining a pleasant demeanor. * Demonstrates consistent effective written, verbal and listening communication skills. * Demonstrates problem-solving abilities independently and responsibly. * Has the ability to quickly adapt to change both in client needs and policies and procedures which have been implemented by management and the HOA Board of Directors. * Able to work independently and as a team and prioritizes daily workload efficiently and professionally. * Receptive to receiving constructive feedback regarding personal performance for professional development. * Must work effectively with co-workers, residents and others by sharing ideas in a constructive and positive manner; listens to and objectively considers ideas and suggestions; keeps commitments and keeps others well informed of work progress, timetables and issues; address' problems and issues constructively to find mutually acceptable and practical business solution; address' others by name, title or other respectful identifier. * Must be flexible in work schedule which may include AM/PM shifts, weekends and holidays. Skills & Qualifications: * Proficient in English (written and verbal) * Second language helpful (Spanish, French, Mandarin, Japanese, Farsi, Persian) * Strong general math skills. Education & Experience: * High school diploma or equivalency required. * College level courses in business or hospitality preferred. Physical Requirements & Working Environment: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be mobile enough to move about the facilities, including up and down stairs and recreational areas and navigate uneven surfaces. * Must be able to lift up to 25 pounds. * Must be able to sit and stand for extended periods of time. * Must have finger dexterity for typing/using a keyboard. * Must be able to actively talk and listen to clients, vendors, co-workers and supervisors. * Full time position where schedule may change based on business needs and may include weekends, evenings, and holidays. * Overtime may be required from time-to-time, based on business needs and as approved by supervisor. * Consistent and regular attendance required. What We Offer: * Medical, dental, and vision plans (full time and part time 30+ hours) * Part time 20+ hours qualify for dental and vision * 401K match * Time off including vacation, sick, and company paid holidays * Pet insurance available * Verizon discount * Tuition reimbursement * Legal services * Free emotional wellbeing and daily life assistance support for all associates * Domestic partner coverage * Health savings account * Flexible spending account About Us: FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Grow with us... Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self. We're current searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest's experience is relaxing and effortless-at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat. About you... Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation. Pay Rate $32.94/hr About us... Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a misson-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. SH Hotels and Resorts is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations. SH Hotels & Resorts is an Equal Opportunity Employer

div name="main"div class="cl HeadSecondary"h2Job Details/h2/divdiv aria-label="Job Details" class="row" name="local_row"div class="col-md-6 local-tax-col local-ee" id="job DetailsLeftColumn" name="local_left"div class="row form RowStandard" id="Level-row" div class="form Line"div aria-label="Level" name="Level"span aria-label="Level" class="" name="level"Entry/span/div/div/divdiv class="row form RowStandard" id="Job Location-row" div class="form Line"div aria-label="Job Location" name="Job Location"span aria-label="Job Location" class="" name="level"Holiday Inn - La Mirada, CA/span/div/div/divdiv class="row form RowStandard" id="Position Type-row" div class="form Line"div aria-label="Position Type" name="Position Type"span aria-label="Position Type" class="" name="level"Full Time/span/div/div/divdiv class="row form RowStandard" id="Education Level-row" div class="form Line"div aria-label="Education Level" name="Education Level"span aria-label="Education Level" class="" name="level"High School/span/div/div/div/divdiv class="col-md-6 local-tax-col local-client" name="local_right"div class="row form RowStandard" id="Salary Range-row" div class="form Line"div aria-label="Salary Range" name="Salary Range"span aria-label="Salary Range" class="" name="level"$16.50 - $16.50 Hourly/span/div/div/divdiv class="row form RowStandard" id="Travel Percentage-row" div class="form Line"div aria-label="Travel Percentage" name="Travel Percentage"span aria-label="Travel Percentage" class="" name="level"None/span/div/div/divdiv class="row form RowStandard" id="Job Shift-row" div class="form Line"div aria-label="Job Shift" name="Job Shift"span aria-label="Job Shift" class="" name="level"Any/span/div/div/divdiv class="row form RowStandard" id="Job Category-row" div class="form Line"div aria-label="Job Category" name="Job Category"span aria-label="Job Category" class="" name="level"Hospitality - Hotel/span/div/div/div/div/divdiv class="cl HeadSecondary"h2Description/h2/divdiv aria-label="Description" class="row" name="description" style="word-wrap: break-word;"div class="row form RowStandard" id="job Desc-row" div class="form Line"span class="fb Text ignore-global-css" name="job Desc"pstrong BASIC PURPOSE/strong: Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs./p pstrong ESSENTIAL FUNCTIONS:/strong/p ol li Handle guest registration and room assignments, accommodating special requests whenever possible. (10%)/li li Pre-register, block reservations and take same day reservations and when necessary, future reservations following hotel rate structures, discounts, and sell strategies. (10%)/li li Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner. (50%)/li li Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. (15%)/li li Cancel room reservations according to procedures. (5%)/li li Walk customers in a professional and courteous manner according to procedures. (5%)/li /ol pstrong NON-ESSENTIAL FUNCTIONS: (5%)/strong/p ol li Inventory guest room keys according to policy and request re-keying as necessary./li li Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist./li li Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment./li /ol p /p /span/div/div/divdiv class="cl HeadSecondary"h2Qualifications/h2/divdiv aria-label="Qualifications" class="row" name="qualifications" style="word-wrap: break-word;"div class="row form RowStandard" id="job Qualifications-row" div class="form Line"span class="fb Text ignore-global-css" name="job Qualifications"pstrong Education/strong: High School education or equivalent experience./p pstrong Experience/strong: Experience required by position is from three months to one full year of employmentbr/ in a related position with this Company or other organizations./p pstrong Skills and Abilities: /strong/p ul li Requires a working knowledge of the Front Desk aspect of Interstate's services, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job./li li Requires knowledge of and ability to operate computer equipment and the reservations system./li li Ability to read and speak English./li li Second language is preferred./li /ul /span/div/div/div/div

Job Title: Binstocking agent Starting Pay: $25+/hr RETIREES WELCOME TO APPLY Hours: VERY Flexible (but, must be performed within standard business hours which we consider 7:00am-5pm M-F) Part-time:(Approximately 4 hours / week) (Travel costs will be compensated) We will provide training and all the tools needed to make this easy. Job Duties: Scanning and Stocking Shelves Performing VMI (vendor managed inventory) This includes: *driving to customer's sites within 50 miles. (mileage paid) Stocking bins with fasteners and fittings. *scanning items that need to be replenished *revisiting the next week to restock the items *(repeat) Requirements: Honest Dependable Good Attitude & Friendly Have reliable transportation Must have a cell phone with the ability to send email (data plan)

Grow with us... Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self. We're current searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest's experience is relaxing and effortless-at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat. About you... Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation. Pay Rate $32.94/hr About us... Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a misson-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. SH Hotels and Resorts is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations. SH Hotels & Resorts is an Equal Opportunity Employer

Answer phones and transfer to the appropriate staff member Take and distribute accurate messages Monitor incoming emails and answer or forward as required Fax, scan, copy documents Maintaining records of assets and liabilities Assisting in balancing sheets and income statements Preparing regular reports Assisting with other accounting related duties

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application. Summary of Position The Front Desk Agent for Maybourne Beverly Hills is responsible for interacting one on one with guests and delivering 5-Star luxury experience while following hotel's standards to ensure guest satisfaction. The responsibilities for the role include welcoming guests upon arrival with check-ins and ensure a seamless departure during check-outs, provide exceptional customer service in person and over the telephone, ensure appropriate billing and invoice are processed according to standards, maintain confidentiality for proper record-keeping of guest accounts, partnering with other departments to meet company goals and ensure the guests are satisfied and expectations are exceed in all outlets of the hotel, have good communication skills to clearly and concisely recover any service opportunities and ensure optimum service to guests. Roles and Responsibilities Job duties include, although are not limited to: Assist with the arrival/departure of guests ensuring all relevant information is communicated to hotel operations teams and residence is in exceptional condition Assist with service requests (hotel/spa/restaurant reservations etc.) Provide project management assistance including housekeeping scheduling, engineering/maintenance requests, and Out-of-Town instruction requests Manages pre-arrival communications and preferences Accommodating in-house guest requests, ensuring a high level of guest satisfaction Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence Understanding the selling strategy for the hotel by knowing the status of room inventory and following it Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests Perform other reasonable job duties as requested by Supervisors. QUALIFICATIONS: 2-years' experience in a similar hotel environment Prior luxury hospitality experience is preferred Excellent interpersonal and customer service skills are required Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands.

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application. Summary of Position The Front Desk Agent for Maybourne Beverly Hills is responsible for interacting one on one with guests and delivering 5-Star luxury experience while following hotel's standards to ensure guest satisfaction. The responsibilities for the role include welcoming guests upon arrival with check-ins and ensure a seamless departure during check-outs, provide exceptional customer service in person and over the telephone, ensure appropriate billing and invoice are processed according to standards, maintain confidentiality for proper record-keeping of guest accounts, partnering with other departments to meet company goals and ensure the guests are satisfied and expectations are exceed in all outlets of the hotel, have good communication skills to clearly and concisely recover any service opportunities and ensure optimum service to guests. Roles and Responsibilities Job duties include, although are not limited to: Assist with the arrival/departure of guests ensuring all relevant information is communicated to hotel operations teams and residence is in exceptional condition Assist with service requests (hotel/spa/restaurant reservations etc.) Provide project management assistance including housekeeping scheduling, engineering/maintenance requests, and Out-of-Town instruction requests Manages pre-arrival communications and preferences Accommodating in-house guest requests, ensuring a high level of guest satisfaction Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence Understanding the selling strategy for the hotel by knowing the status of room inventory and following it Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests Perform other reasonable job duties as requested by Supervisors. QUALIFICATIONS: 2-years' experience in a similar hotel environment Prior luxury hospitality experience is preferred Excellent interpersonal and customer service skills are required Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands. Must possess good attitude, attention to detail, and ability to work well under pressure PHYSICAL REQUIREMENTS: Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift How you Demonstrate your Talent The guests of The Maybourne Beverly Hills are our top priority. We take great pride to ensure that each and every guest has the most memorable experience that is enhanced by going the extra mile through providing the world-class service our hotels are known for. Go the EXTRA mile in our efforts Be RESPECTFUL to our guests and colleagues Deliver service in a CARING fashion Be OUTSTANDING Express your own personality - Create your LEGACY Be your NATURAL SELF - Be genuine and sincere with the guest and colleagues Who you would be working for Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills - six of the world's most renowned luxury hotels. Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today's discerning guests. A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through. COMPANY BENEFITS: Medical/Dental/Vision Insurance Company matched 401(k) plan Company matched Health Savings Plan Flexible Spending Paid Holidays Paid Time Off Paid Sick Leave Employee Assistance Program Parking Employee Recognition Programs Colleague meals Colleague Referral Incentive program *The Maybourne Beverly Hills participates in E-Verify.*

Caltech is a world-renowned science and engineering institute that marshals some of the world's brightest minds and most innovative tools to address fundamental scientific questions. We thrive on finding and cultivating talented people who are passionate about what they do. Join us and be a part of the diverse Caltech community. Job Summary Reporting to the Director, Hotel Operations & Membership, this position will answer phones, make reservations for the hotel/dining room/tennis courts, check in and check out hotel guests, answer member inquiries regarding payments and membership, and other questions pertaining to The Athenaeum. This is an occasional position. Schedule flexibility in working occasional hours and shifts is a must, including day, swing and overnight shifts. Essential Job Duties Handle and respond to inquiries pertaining to club facilities and services, most specifically the club's hotel rooms, membership and dining amenities. Respond to member and guest inquiries in a courteous and professional manner; route and/or refer calls as appropriate. Assist other front desk staff in maintaining room availability records and member/guests' accounts via automated reservation system. Process and post member/guest charges and collect guest payments upon check-out. Work with other front desk staff in researching member account numbers to reconcile guest folio charges and billing issues. Record Athenaeum member dining reservations received via phone, email or at the counter from members and guests. Market and promote Athenaeum special events to members and guests whenever opportunities occur over the phone or in person. Responsible for all telephone calls received on the Athenaeum's trunk-line-routing calls to Athenaeum guests or staff as required. Receive and/or deliver messages, mail, parcels to members, guests, or staff as necessary. Perform other duties as assigned. Basic Qualifications High school or equivalent education with 1 to 2 years of experience in a service industry. The selected candidate must pass a pre-employment background investigation to be hired for this position. Preferred Qualifications Preferable hotel or private club experience. Typing, calculator and basic computer skills including MS Word, Excel, and POS data systems. Excellent oral and written communications skills and experience providing high level customer service in a professional manner. Must be able to work under limited supervision and perform multiple assignments in a dynamic workplace environment. Must be able to stand for long periods of time. Required Documents Resume.

Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity! It may be everything you've been looking for. Perks and Benefits: When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $11, $44, or $103 per pay our PPO, HSA and HMO have you covered. In addition we offer: 3 weeks PTO Annual education allowance of up to $1,000 Referral program Residential housing discount after 1 year of continuous employment Friends and family rates for our Hotel Properties throughout the company What You Will Do Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs. Administering check-ins and check-outs. Delivers mail, messages and packages. Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff. Provides a wealth of information to guests on various matters such as transport and restaurant advice. Diffuses conflict or tense situations with residents, prospects and/or guests. Provides administrative duties as needed. Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services Coordinates Elevator reservations for Residents: move in, move out, delivery Assists in a timely manner with all phone calls and emails from Residents and guests Recruits Partners for our Onni Rewards program and continuously updates Residents Ensures cleanliness and upkeep of amenity spaces by completing Property Walks Maintains Service of Resident Lounge Coffee Machines and supplies Refers multiple services (Housekeepers, dog walkers, etc.) Assists with packages, auditing, dry cleaning and perishable arrangements Liaison between LEVEL hotel and LEVEL Hope + Flower Extended Stay guests; assists with arrival and departure, room FOBs and mail keys Assists Residents with Friends and Family bookings with LEVEL Plans and brainstorms Resident events with Concierge, Resident Services and Property Management Communicates daily and upcoming events between Concierge Desk, Resident Services and Property Management Performs other duties as required What You Bring High School Degree College Courses in Hospitality Management or related field, preferred Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints Excellent oral and written communication skills Ability to work in very high paced work environment and excellent interpersonal skills Must be professional, team-oriented and possess good work ethics Excellent organizational and time management skills Attention to detail and ability to work on multiple projects simultaneously Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups Must have a flexible schedule with the ability to work weekends, holiday and/or overnight About the Company Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. Onni Properties, LLC (“Onni”) will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Onni is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment. These job duties are: Night Security Monitoring: Overseeing the security of the premises during nighttime hours, including monitoring CCTV. Handling Late Check-Ins: Managing late-night guest check-ins, including the processing of payments and identification. Emergency Response: Acting as the primary contact for emergencies during overnight hours. Find out more about the Los Angeles County Fair Chance Ordinance at *********************************************************************************************************** Find out more about the California Fair Chance Act by visiting the Civil Right's Department Fai Chance Act webpage: ********************************************** How to Apply Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted. Salary Range: $20.00 - $23.00 About The Company: Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.

MISSION To create great first and last impressions for hotel guests. Be aggressively hospitable to guests as they check in and check out of the hotel, and use names at every opportunity. To greet and register guests; assign rooms, issue room keys, and provide directions to rooms. In the absence of the Concierge, serve as a resource for all hotel guests for information on hotel and club features, services, programs and fees, as well as local attractions, dining, entertainment, sports and cultural activities. To assist guests with safe deposit box usage. To compute guest bills and collect payment. REPORTS TO Front Office Manager DRIVERS OF SUCCESS * Personable, Friendly Demeanor * Customer Service Obsession * Team Player, Leadership Skills * Professionalism, Responsibility * Enthusiasm, Achievement Orientation * Communication Skills PRIMARY RESPONSIBILITIES * Enthusiastically greet and check in hotel guests as they arrive; smile and use names often * Assign rooms to guests and issue room keys * Provide directions to room, either directly to guest, or as escort instructions to DTS Attendant * Keep records of room availability and guests' accounts * Be able to make, confirm and cancel reservations for guests * Be able to assist in posting charges such as room, food, liquor, spa services, or telephone to guest accounts * Be knowledgeable of all hotel and club services, policies, hours of operation, special programs, marketing specials, department manager names and titles, and so on, and be able to answer hotel guests' questions and to market all RCS services to guests * Be knowledgeable of all Concierge information resources, including where and how to access them, and be able to provide concierge-type services to hotel guests when the Concierge is not on duty * Assist hotel guests and club members in using the Business Center's computers, printers, copier, and fax machine; check the room frequently to deter vandalism or theft * Date-stamp, sort and rack incoming mail and fax messages, as needed * Compute guest bills and collect payment upon check-out * Answer incoming telephone calls when calls are forwarded to the hotel Front Desk; transfer calls professionally and efficiently; take accurate messages as needed * Control the safe deposit box room and system; assist guests with signing in and signing out safety deposit box items * Ensure that all RCS operational policies for the Front Desk, Business Center, safe deposit boxes, and Concierge Desk are followed * Be highly security and safety-conscious; report all suspicious or inappropriate behavior to the Front Office Manager, Rooms Director of Security Officer * Assist with administrative duties as requested * Other responsibilities or projects assigned by the Front Office Manager ESSENTIAL PHYSICAL REQUIREMENTS Qualified candidates, with or without reasonable accommodations, must be able to: * Able to write, speak clearly, read, hear and see * Standing for duration of work shift * Computer/keyboard operations * Cash register operation * Bending and light lifting (up to 30 lbs.) * Light telephone work

Job Details Anaheim, CA $19.00 - $20.50 Hourly AnyGuest Service Agent - Hyatt Place Join the Hyatt Place Family as a Guest Service Agent! At Hyatt Place, we pride ourselves on creating unforgettable experiences for our guests, thanks to our dedicated and compassionate team. We invite you to become a part of our vibrant hospitality family, where your passion for service and detail can shine. Our Guest Service Agents are the heart and soul of our hotel, ensuring our guests feel welcomed and valued from the moment they arrive to their final goodbye. Why You'll Love Working with Us Position Overview: As a Guest Service Agent at Hyatt Place, you'll be at the forefront of delivering exceptional service that leaves a lasting impression. Reporting to the Assistant General Manager, your role is pivotal in crafting a seamless and delightful stay for our guests. You'll engage with guests through welcoming them, managing their reservations, and offering insights into our hotel amenities and local attractions. Your ability to communicate warmly, resolve issues efficiently, and multitask in a dynamic environment will be key to your success and our guests' happiness. What We Offer: Dynamic Work Environment: Thrive in a fast-paced setting where no two days are the same. Professional Growth: We champion continuous learning and provide pathways for career advancement in the hospitality industry. Team Spirit: Join a community that values teamwork, celebrates achievements, and supports one another. Key Responsibilities: Guest Interaction: Be the friendly face that greets, checks in, and assists guests with their needs, ensuring they feel at home. Reservation Management: Handle bookings, changes, and cancellations with precision and care. Issue Resolution: Address and resolve guest concerns with empathy, reflecting our dedication to excellence. Knowledge Sharing: Stay informed about our hotel offerings and local attractions to enrich our guests' experiences. Maintain Standards: Ensure public areas are welcoming and collaborate with staff to promptly address any facility issues. Financial Integrity: Process payments accurately while adhering to our policies. Your Role in Our Success: By joining our team, you'll play an essential role in maintaining Hyatt Place's reputation for hospitality excellence. Your contributions will not only enhance guest satisfaction but will also foster loyalty and create memorable experiences. Be Part of Something Bigger: Embrace the chance to excel in a supportive, lively atmosphere where your dedication to service excellence is recognized and celebrated. At Hyatt Place, you're not just starting a job; you're joining a community that values your contributions and encourages personal and professional growth. Embark on your journey with us and make every guest feel like they're part of the Hyatt Place family. Apply today to become a Guest Service Agent and start creating exceptional experiences!

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. A Guest Experience Agent you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Part-time Description Join our team! The Nightclub Guest Relations Agent is responsible for maintaining a safe and secure environment for customers and employees by patrolling and monitoring premises and personnel. General Responsibilities: Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Prevent losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers. Maintain the organization's stability and reputation by complying with legal requirements Contribute to team effort by accomplishing related results as needed. Requirements This posting is specifically for the Nightclub Guest Relations position. Please consider the physical requirements of Guest Relations or VIP doorman before applying. Looking for immediate new hires for Nightclub Guest Relations staffing. Must be able to work both indoors and outdoors. Friday and Saturday guaranteed work in a fun high-energy nightlife venue. Desired Skills and Experiences: Must be 21 years of age or older Minimum 1 year experience in Security, Guest Relations, or Customer Service (Preferred) Valid PSO or Guard Card (PSO Preferred) CPR and First Aid Certification Professional appearance and excellent communication skills Ability to handle stressful situations with composure and professionalism Physical capability to lift up to 100 lbs Key Attributes: Well-groomed and articulate Professional and reliable Honest and trustworthy Hospitality-driven mindset Strong written communication for incident reporting Physical Demands: The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to stand and walk for the duration of the shift (8 hours or longer). The employee may frequently be required to stoop, kneel, and crouch for the shift (8 hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop. The employee will be required to view and work on a computer screen and/or answer a telephone for the duration of the shift (8 hours or longer). Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Job Type: Part-time Schedule: Primary shifts: Friday and Saturday 8:45PM - 2:30AM Additional shifts may be offered based on business needs and availability Supplemental pay types: Signing bonus Experience: Security Guards: 1 year (Preferred) Guest Relations: 1 year (Preferred) Customer service: 1 year (Preferred) Work Location: One location Salary Description $22.00 per hour

The Guest Service Agent must have the ability to perform all reservations call center functions including taking reservations, making outbound calls, email, SMS and website chat communication with guests. ESSENTIAL FUNCTIONS Manage call activity, email activity, messaging activity, SMS activity and website chat activity at a high, fast volume. Actively sell rooms to customers while accurately quoting rates, packages, additional fees, and policies. Upsell to higher priced products or packages when possible. Effectively and respectfully communicate with customers verbally and through email or messaging. Be aware of individual location promotions, area events, social media activity and digital campaigns to ensure accurate guest communication. Develop a full working knowledge of the company brand and each individual location including but not limited to location website, product types, destination information, amenity information and hours, location, policies, fees, and ADA specifications. Respond to guest inquiries (through voice, SMS, email, or social media) and assist in resolving customer complaints. Accurately post charges and refunds to reservations when necessary. Perform department opening and/or closing procedures. Represent the company in a professional and positive manner at all times. Maintain and enhance the companys image when interacting with clients, guests, associates, and vendors. SKILL AND KNOWLEDGE REQUIREMENTS High School Diploma. Minimum of at least 18 years of age. Some job-related experience preferred. Computer proficiency with the ability to utilize Office 365 as well as Property Management System (PMS) experience. Demonstrated talent for interacting with a wide variety of people, ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve. Solid organizational skills for learning and maintaining information. Ability to quickly find/access data for guest assistance. Excellent interpersonal, administrative, telephone and other communication skills. Strong customer service abilities. Actively looks for ways to assist customers and coworkers. PHYSICAL AND MENTAL REQUIREMENTS Ability to sit or stand at a desk in front of a computer for the entire workday. Reading and writing work-related documents in English. Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English. Constantly communicates and receives verbal communication with other employees in a fast-paced environment. Lifting, carrying, and pushing up to 15lbs., occasionally up to 30 lbs. (seldom). Occasionally stoop, kneel, or crouch. EQUIPMENT USED Typical office equipment (computer, phone system, fax, copiers, scanners, headsets, among others) Property Management System (PMS), Call/CRM software, Microsoft Office/Office 365 (including Outlook & teams)

Job Details Entry VNS - Capistrano Beach, CA Part Time $16.50 - $16.50 Hourly Any Customer ServiceDescription Essential Functions and Responsibilities of the job include but are not limited to: Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. Communicate effectively with guests and fellow team members. Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied. Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability. Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out. Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing DKN's reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests. Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone. Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service. Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy. Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner. Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations. Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel. Deliver DKN's "Home Away From Home" experience Perform other duties as assigned, requested or deemed necessary by management. *Management retains the discretion to add or change the duties of the position at any time. * Supervisory Responsibility: None Independent Judgment Used: Often within the guidelines established by management and to the extent of operating within the Company policies and procedures. Working Conditions/Environment: Front desk/lobby area. Access to entire interior and exterior of property. Qualifications Knowledge/Education/Experience: Minimum of one (1) year or related experience preferred. Knowledge of hotel front desk operations and procedures desirable. Skills/Abilities/Other Requirements: English speaking. Good customer service, communication skills (written and verbal) and attention to detail. Ability to prioritize, organize and make good judgments. Basic accounting procedures, typing, cash register and computer skills. Dependable. Physical Requirements: Standing for long periods of time. Frequently walking indoors, outdoors, up and down stairs, sitting, bending, stooping, twisting, reaching, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 20 lbs. Additional Comments: Must be aware of the importance of safety and security. Endeavor to be conscious of safety and security at all times. Living the DKN Values' behaviors Friendly and courteous to guests and fellow team members at all times.