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The differences between front desk agents and front desk leads can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk agent has an average salary of $31,008, which is higher than the $29,851 average annual salary of a front desk lead.
The top three skills for a front desk agent include reservations, team work and guest service. The most important skills for a front desk lead are reservations, patients, and guest service.
| Front Desk Agent | Front Desk Lead | |
| Yearly Salary | $31,008 | $29,851 |
| Hourly rate | $14.91 | $14.35 |
| Growth Rate | - | - |
| Number Of Jobs | 96,392 | 74,010 |
| Job Satisfaction | - | - |
| Most Common Degree | Bachelor's Degree, 42% | Bachelor's Degree, 39% |
| Average Age | 37 | 37 |
| Years Of Experience | - | - |
Front desk agents are usually the first hotel employees that the guest encounters upon entering the hotel. They greet and welcome guests. They are in charge of checking and validating the guests' reservations and issuing their room keys. Front desk agents are responsible for collecting any applicable fees from the guests and ensuring that only the registered guests stay. Front desk agents also coordinate with the housekeeping team and any other team to ensure that the guests' stay is the best.
A front desk lead acts as the face of an organization, being the first point of contact for visitors. To be a front desk lead means you are responsible for administering and managing workers who work in the front office or reception area, as well as welcoming and taking care of visitors. As a front desk lead, you must possess good communication skills, have good composure, be friendly, be computer literate, have problem-solving skills, along with organizational skills to handle guests.
Front desk agents and front desk leads have different pay scales, as shown below.
| Front Desk Agent | Front Desk Lead | |
| Average Salary | $31,008 | $29,851 |
| Salary Range | Between $25,000 And $37,000 | Between $19,000 And $46,000 |
| Highest Paying City | Seattle, WA | New York, NY |
| Highest Paying State | Washington | New York |
| Best Paying Company | Brookhaven National Laboratory | Microsoft |
| Best Paying Industry | Hospitality | Retail |
There are a few differences between a front desk agent and a front desk lead in terms of educational background:
| Front Desk Agent | Front Desk Lead | |
| Most Common Degree | Bachelor's Degree, 42% | Bachelor's Degree, 39% |
| Most Common Major | Business | Business |
| Most Common College | - | - |
Here are the differences between front desk agents' and front desk leads' demographics:
| Front Desk Agent | Front Desk Lead | |
| Average Age | 37 | 37 |
| Gender Ratio | Male, 31.2% Female, 68.8% | Male, 28.5% Female, 71.5% |
| Race Ratio | Black or African American, 9.7% Unknown, 6.8% Hispanic or Latino, 22.1% Asian, 9.9% White, 50.0% American Indian and Alaska Native, 1.5% | Black or African American, 9.2% Unknown, 6.8% Hispanic or Latino, 22.3% Asian, 9.9% White, 50.3% American Indian and Alaska Native, 1.5% |
| LGBT Percentage | 13% | 13% |