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The differences between front desk agents and front desk concierges can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk agent has an average salary of $31,008, which is higher than the $30,292 average annual salary of a front desk concierge.
The top three skills for a front desk agent include reservations, team work and guest service. The most important skills for a front desk concierge are reservations, PET, and customer service.
| Front Desk Agent | Front Desk Concierge | |
| Yearly Salary | $31,008 | $30,292 |
| Hourly rate | $14.91 | $14.56 |
| Growth Rate | - | - |
| Number Of Jobs | 96,392 | 65,071 |
| Job Satisfaction | - | - |
| Most Common Degree | Bachelor's Degree, 42% | Bachelor's Degree, 45% |
| Average Age | 37 | 37 |
| Years Of Experience | - | - |
Front desk agents are usually the first hotel employees that the guest encounters upon entering the hotel. They greet and welcome guests. They are in charge of checking and validating the guests' reservations and issuing their room keys. Front desk agents are responsible for collecting any applicable fees from the guests and ensuring that only the registered guests stay. Front desk agents also coordinate with the housekeeping team and any other team to ensure that the guests' stay is the best.
As a front desk concierge, you act as the first point of contact between guests and your organization. You are to answer guest inquiries, direct phone calls, coordinate travel plans, and make guests feel welcome and valued. You are to uphold the company culture at all times. In the end, your countenance represents the company image.
Front desk agents and front desk concierges have different pay scales, as shown below.
| Front Desk Agent | Front Desk Concierge | |
| Average Salary | $31,008 | $30,292 |
| Salary Range | Between $25,000 And $37,000 | Between $22,000 And $40,000 |
| Highest Paying City | Seattle, WA | Seattle, WA |
| Highest Paying State | Washington | Washington |
| Best Paying Company | Brookhaven National Laboratory | Gensler |
| Best Paying Industry | Hospitality | Media |
There are a few differences between a front desk agent and a front desk concierge in terms of educational background:
| Front Desk Agent | Front Desk Concierge | |
| Most Common Degree | Bachelor's Degree, 42% | Bachelor's Degree, 45% |
| Most Common Major | Business | Business |
| Most Common College | - | - |
Here are the differences between front desk agents' and front desk concierges' demographics:
| Front Desk Agent | Front Desk Concierge | |
| Average Age | 37 | 37 |
| Gender Ratio | Male, 31.2% Female, 68.8% | Male, 38.9% Female, 61.1% |
| Race Ratio | Black or African American, 9.7% Unknown, 6.8% Hispanic or Latino, 22.1% Asian, 9.9% White, 50.0% American Indian and Alaska Native, 1.5% | Black or African American, 10.9% Unknown, 6.6% Hispanic or Latino, 23.3% Asian, 10.1% White, 47.7% American Indian and Alaska Native, 1.4% |
| LGBT Percentage | 13% | 13% |