Front Desk Agent Vs Front Desk Attendant

The differences between front desk agents and front desk attendants can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk agent has an average salary of $31,008, which is higher than the $26,874 average annual salary of a front desk attendant.

The top three skills for a front desk agent include reservations, team work and guest service. The most important skills for a front desk attendant are reservations, customer service, and cleanliness.

Front desk agent vs front desk attendant overview

	Front Desk Agent	Front Desk Attendant
Yearly Salary	$31,008	$26,874
Hourly rate	$14.91	$12.92
Growth Rate	-	-
Number Of Jobs	96,392	107,058
Job Satisfaction	-	-
Most Common Degree	Bachelor's Degree, 42%	Bachelor's Degree, 54%
Average Age	37	37
Years Of Experience	-	-

What does a Front Desk Agent do?

Front desk agents are usually the first hotel employees that the guest encounters upon entering the hotel. They greet and welcome guests. They are in charge of checking and validating the guests' reservations and issuing their room keys. Front desk agents are responsible for collecting any applicable fees from the guests and ensuring that only the registered guests stay. Front desk agents also coordinate with the housekeeping team and any other team to ensure that the guests' stay is the best.

What does a front desk attendant do?

A front desk attendant serves as the primary point of contact in a building or establishment, ensuring customer satisfaction. Their duties mainly revolve around greeting visitors, responding to inquiries, handling calls and correspondence, arranging appointments, and coordinating with various building offices and departments. Moreover, a front desk attendant's responsibilities will vary on the line of work or one's industry of employment. There are instances in a hotel setting where they must handle check-in and check-out processes, make reservations, and offer amenities.

Front desk agent vs front desk attendant salary

Front desk agents and front desk attendants have different pay scales, as shown below.

	Front Desk Agent	Front Desk Attendant
Average Salary	$31,008	$26,874
Salary Range	Between $25,000 And $37,000	Between $20,000 And $35,000
Highest Paying City	Seattle, WA	Anaheim, CA
Highest Paying State	Washington	California
Best Paying Company	Brookhaven National Laboratory	Lone Star Circle of Care
Best Paying Industry	Hospitality	Education

Differences between front desk agent and front desk attendant education

There are a few differences between a front desk agent and a front desk attendant in terms of educational background:

	Front Desk Agent	Front Desk Attendant
Most Common Degree	Bachelor's Degree, 42%	Bachelor's Degree, 54%
Most Common Major	Business	Business
Most Common College	-	-

Front desk agent vs front desk attendant demographics

Here are the differences between front desk agents' and front desk attendants' demographics:

	Front Desk Agent	Front Desk Attendant
Average Age	37	37
Gender Ratio	Male, 31.2% Female, 68.8%	Male, 35.1% Female, 64.9%
Race Ratio	Black or African American, 9.7% Unknown, 6.8% Hispanic or Latino, 22.1% Asian, 9.9% White, 50.0% American Indian and Alaska Native, 1.5%	Black or African American, 9.7% Unknown, 6.6% Hispanic or Latino, 17.6% Asian, 9.5% White, 55.3% American Indian and Alaska Native, 1.3%
LGBT Percentage	13%	13%

Differences between front desk agent and front desk attendant duties and responsibilities

Front Desk Agent Example Responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Work as front desk, PBX, and make error free reservations for a full size hotel consisting of 123 rooms.
Welcome guests into the 2nd largest Hyatt in the world.
Receive recognition for dependability and a``can-do"attitude.
Inform members and guests of current sales and promotions while accounting for an accurate POS drawer
Coordinate request for dry cleaning pickup/drop off, pet walking, housekeeping, grocery, delivery, etc.

Front Desk Attendant Example Responsibilities.

Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Perform extensive customer service, including communicating with members, scheduling reservations, and fielding complaints.
Count and identify clothing to charge correctly on POS system, rack clothing in order on conveyor belt.
Serve guests in a timely and professional manner, handle money/make change, and work with a POS system.
Monitor cleanliness and organization of yoga studio and lobby areas.
Assist on special projects consisting of transferring reservations to new internal booking system and balancing advance deposits

Front desk agent vs front desk attendant skills

Common Front Desk Agent Skills

Reservations, 23%
Team Work, 8%
Guest Service, 6%
Customer Service, 5%
Computer System, 4%
Guest Satisfaction, 4%

Common Front Desk Attendant Skills

Reservations, 17%
Customer Service, 10%
Cleanliness, 10%
Phone Calls, 9%
Work Ethic, 8%
Guest Satisfaction, 5%

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Front Desk Agent
Front Desk Agent vs Front Desk Attendant

Updated January 8, 2025

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