Front Desk Agent Jobs in Chesapeake, VA

City, State:Virginia Beach, Virginia The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional guest service. Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures. Check registration (folio) cards for completeness, accuracy, and legibility. Maintain accurate cash sheet. Responsible for cash drawer balancing. Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting. Know emergency procedures and how to respond. Never say a guest's room number out loud. Be knowledgeable of hotel promotions. Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms. Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is. Complete daily reports, audits correspondences etc. as required by your shift. Keep lobby and office area clean at all times, Set wake-up calls as dictated by your shift. Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day. Take and confirm credit cards for validity and acceptability. Lock and secure area if leaving the front desk, even if it is for a moment! Create incident reports for guest injuries / issues when required. Answer all calls within three (3) rings. All calls are to be answered in a “scripted” manner. Take and record reservations with accuracy. Confirm as requested. Resolve guest complaints. Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. Maintains high standards of personal appearance and grooming, which include compliance with the dress code. Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position. DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. Associate demonstrates a high QUALITY of work: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Provides the best possible service to clients and customers. Associate demonstrates acceptable PRODUCTIVITY standards Meets or exceeds productivity standards. Produces adequate volume of work efficiently in a specific time. Associate demonstrates excellent CUSTOMER SERVICE SKILLS Responds to requests for service and assistance. Demonstrates the desire and ability to provide high quality service to both internal and external customers. Solicits customer feedback to improve service. Associate demonstrates INITIATIVE Asks for and offers help when needed. Includes appropriate people in decision-making. Associate demonstrates ACCOUNTABILITY for their job performance Takes responsibility for own actions. Performs work with little or no supervision; works independently. Can be relied upon regarding task completion and follow up. EDUCATION AND EXPERIENCE REQUIREMENTS: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to speak English fluently. Ability to interpret and perform basic computer and POS system functions. WORK ENVIRONMENT: The work environment normally entails the following: • Indoor work environment • May be exposed to and use of cleaning chemicals throughout the shift • Minimal to moderate noise levels consistent with hotel environment Top of Form PHYSICAL DEMANDS: During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. The physical activity normally entails the following attributes. Position is expected to: • Stand more than 2/3 of the time • Walk less than 1/3 of the time • Sit less than 1/3 of the time • Lift up to 15 lbs • Push / pull up to 10 pounds Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates. Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

About Us: Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery booking and stay. The Atrium Resort is located in the heart of the Virginia Beach oceanfront, where you are within walking distance to the beach, local restaurants, entertainment, shopping, and more. Join our team and enjoy all that Virginia Beach has to offer. Summary: The Atrium Resort is seeking a Seasonal Front Desk Agent to be primarily responsible for welcoming guests, managing check-ins and check-outs, addressing inquiries, and providing exceptional customer service to our owners/guests, ensuring a positive guest experience throughout their stay. Must be able to work 7am-3pm or 3pm-11pm. Must be available to work weekends and holidays. The right candidate will have great customer service skills and a positive attitude. Essential Functions: Provides customer service and support to guests with questions and inquiries via phone, e-mail, direct mail and direct contact Provides an enjoyable vacation experience from check in to check out. Educates the guests on usage, on-site activities and area events and attractions Performs as Resort curb-side greeter and express check in agent for Owners and guests upon arrival Relays guest's messages and incoming mail Responds to guest inquiries, questions, suggestions and resolves minor complaints and discrepancies Follows up with the Front Desk Supervisor, Asst. Resort Manager, Resort Manager, or MOD, as appropriate Communicates and enforces Resort policies and procedures Processes payments Supports other departments in light cleaning, maintenance, house-keeping, marketing, and HR activities when needed Provides on-site activities, area attractions, events and other vacation information Keep areas clean and appropriately stocked Performs related duties as assigned or as the situation dictates Requirements Education and Experience: High school diploma or GED Customer service experience required Knowledge of computer applications Excellent oral and written communication skills Excellent time management & organizational skills Physical Requirements: While performing the essential duties of this Job, the employee is commonly required to stand, talk or hear. Additionally, employees in this position are frequently required to walk; use hands to lift, place, handle, and feel; stoop, kneel and crouch when stocking, shelving, etc. Employees must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Lifting items over 25 pounds will be done with equipment or two or more employees. Disclaimer: Vacatia is an equal opportunity employer. All decisions are based only on the individual's qualifications and ability to perform the work. An application must be completed for each position for which you are applying. Qualified and interested individuals may submit their application to Human Resources. Vacatia reserves the right to modify this at any time, without notice. The specific requirements, duties and skills set forth in this are intended to be all-inclusive as of the date this document is prepared. However this may not contain all of the duties, physical requirements and skills that you may be asked to perform during the period of time you work at Vacatia. Further, the job description is not a guarantee that you will perform any or all of these duties. #ATR Salary Description $14 - $15/hr

Blue Water Hospitality is a growing organization that is always looking for enthusiastic team members to join its journey! Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds, hotels, and attractions. We have a range of accommodations, from cozy campsites to water parks to lavish hotel suites, and we pride ourselves on creating exceptional guest experiences. If you share our passion for providing memorable guest experiences, we invite you to “Dive into Blue Water” and join our growing team! INTRODUCTION TO ROLE The Front Desk Agent is the shining light that sets our guests' experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in process, providing exceptional service, a friendly demeanor, and an attitude of helpfulness throughout the process. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role! Benefits eligibility: Full-time roles are eligible for Health benefits, 401K, and property discounts Seasonal roles are not eligible for health benefits. Eligible for sick time and holiday pay. WHO WE ARE LOOKING FOR Must be enthusiastic, upbeat, and energetic Strong attention to detail Ability to work a diverse schedule, including weekends, holidays, and evening hours. WHAT YOU WILL WORK ON Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out from their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns. Use the Blue Water Way to provide impactful guest interaction, from phone handling to face-to-face guest interactions. Support the concierge department through helpfulness and supportive guest relations, including directing guests, answering questions, or assisting in planning to support their stay at the property. Follow the daily procedure for opening and closing the guest service center, including ensuring a clean and orderly guest service center and environment. Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest's signature, writing information on the daily room charge ledger, and handing the ledger to the Front Desk and dropping cash at the close of shift. Ensure the property is clean and orderly and guests are always ready. Performs other duties as assigned Provides regular and reliable attendance WHO YOU WILL WORK WITH The Front Desk Agent will report to the Assistant General Manager (AGM) or designee. WHAT YOU BRING High School Diploma or pursuit of a high school diploma, GED Equivalent 1-3 years of the front desk, reservations, or customer service-oriented role Must work well under pressure and in high-stress situations Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines, as well as credit card or cash machines Excellent communication skills PHYSICAL REQUIREMENTS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and listen. This position requires standing for long periods. The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as you would with yo

Job Details Entry Doubletree Norfolk Airport, Norfolk, VA 23502 - Norfolk, VA Full-Time/Part-Time High School None Any Hospitality - HotelDescription The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. General Requirements: • Maintain a warm and friendly demeanor at all times. • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. • Must be able to multitask and prioritize departmental functions to meet deadlines. Fundamental Requirements • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. • Answer inquires from guests regarding restaurants, transportation, entertainment, etc. • Follow all cash handling and credit policies. • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. • Handle check-ins and checkouts in a friendly, efficient and courteous manner.

Start your journey with us... The Glass Light Hotel and Gallery in downtown Norfolk is seeking qualified candidates for the position of Front Desk Agent! Our team will be actively engaged in creating unique experiences for guests unlike any other in the area, blending all service touch points and delivering warm, friendly and personalized service .Exactly Like Nothing Else. Summary: The successful candidate should be outgoing and friendly with a social personality and an intuitive talent for customer service. We want our guests to feel as though they can get anything they may want while being proactive and creative in experiences that leave lasting memories. The front desk area is the hub of communication throughout the hotel and is a critical spoke of the wheel in creating success. Members will embrace team spirit and a warm, people oriented mind-set. Responsibilities: Proactively engage with guests as to Bonvoy status and preferences. Ensure proper preparation is done in providing guests a smooth and enjoyable check-in and check-out experience. Proactively provide guests with room, hotel, restaurant, gallery and local information. Present yourself in a professional manner at all times in a clean uniform and name tag. Professionally respond to guests via text and e-mail as outlined in established protocol. Answer incoming and in-house phone calls. Accurately account for financial transactions during a shift. Promptly respond to guests concerns utilizing established channels of communication and documentation processes. Assist valet with parking cars when needed. Must pass a background and motor vehicle report. Position may require extended lengths of time standing. This is a hands on position requiring interaction with various departments throughout the hotel. Flexible to work AM/PM shift coverage. Hotel operates 24 hrs a day, 7 days a week. HAVE FUN, LEARN AND GROW Benefits Available: Pay-on Demand Holiday Pay Paid Time Off Travel Discounts through Marriott Free Parking Medical Dental Vision 401k with Employer Match Life Insurance Short Term Disability

Front Desk Agent: starting at $15.50/hr! If you are seeking to join a GREAT company that TRULY CARES about YOU- Join our team today! The Springhill Suites by Marriott is seeking a warm and friendly service-oriented, part-time seasonal Front Desk Agent. The Front Desk Agent is responsible for guest services, answering phone lines and assisting guests with smooth check-ins and check outs. Handling all special requests for services or information in accordance with standard policies and procedures. How You'll Be Rewarded: In exchange for your talent, as a part time associate you will be eligible for benefits that include: A chance to learn something new every day in a fun, friendly work environment! Paid Time Off and PTO Sell Back Program Employee Referral Company Matched 401K eligibility after 1000 hours worked Associate Travel Discounts per Brand Guidelines Free Parking And much more ! What You Will Bring To The Role: The Front Desk is responsible for carrying out the communications throughout the entire hotel. Answering phone calls, attending to guest needs, and ensuring a quick and easy check in process. Some of Your Responsibilities Would Be: Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction. Maintain knowledge of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities. Maintain and secure a cash bank to perform job functions. Verify guest information upon arrival and departure Obtain method of payment from guests (credit or cash) Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with Housekeeping. Process all check-outs. Maintain all guest information and hotel occupancy status using Brand systems Minimum Qualifications: Must be able to perform: mathematical skills; basic accounting functions; basic computer skills in Word and Outlook; complete reports; and communicate with guests. Candidates must be able to stand for a full eight (8) hour shift. Candidates must be willing to work a flexible schedule to include days, nights, weekends and holidays. Desirable Characteristics: - Previous guest service experience preferred, but not required. Highly developed computer skills. Well organized and detail-oriented. Ability to work independently and with diverse groups of individuals. Display initiative, perseverance and analytical skills. Highly developed communication skills. Professional and ethical in all situations. Excellent customer service skills. Quick learner with strong work ethic. Team player and ability to get along with others. Exemplary written and verbal communication skills. This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Candidates can expect to: stand for full shift, bend, stoop and reach overhead; push up to 100lbs and lift up to 50lbs. EOE M/F/Vet/Disabled Job Type: Part-time with flexible scheduling Salary: from $15.50 per hour

The Wyndham Virginia Beach Oceanfront hotel is located in the prestigious North End section of the Virginia Beach Oceanfront, where we overlook our very own semi-private beach. We thrive on excellence and take pride in building the best team possible so we may provide our guests with the memorable and stress-free stay they deserve. Job Description The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. General Requirements: • Maintain a warm and friendly demeanor at all times. • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. • Must be able to multitask and prioritize departmental functions to meet deadlines. Fundamental Requirements • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. • Answer inquires from guests regarding restaurants, transportation, entertainment, etc. • Follow all cash handling and credit policies. • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. • Handle check-ins and checkouts in a friendly, efficient and courteous manner. Qualifications Education & Experience: • College course work in related field helpful. • Experience in a hotel or a related field preferred. • High School diploma or equivalent required • Computer experience required. • Customer Services experience preferred. Physical requirements: • Flexible and long hours sometimes required. • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. • Ability to stand during entire shift. Additional Information We are located at 5700 Atlantic Ave Virginia Beach, VA 23451. All your information will be kept confidential according to EEO guidelines. Background Check Requirements : • Must be able to pass a background check pertaining to job requirements, duties and functions.

A Front desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Some of Your Responsibilities Would Be: Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction. Maintain knowledge of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities. Maintain and secure a cash bank to perform job functions. Verify guest information upon arrival and departure Obtain method of payment from guests (credit or cash) Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with Housekeeping. Process all check-outs. Maintain all guest information and hotel occupancy status using Brand systems Minimum Qualifications: Must be able to perform: mathematical skills; basic accounting functions; basic computer skills in Word and Outlook; complete reports; and communicate with guests. Candidates must be able to stand for a full eight (8) hour shift. Candidates must be willing to work a flexible schedule to include days, nights, weekends and holidays. Required Characteristics: Highly developed computer skills. Well organized and detail-oriented. Ability to work independently and with diverse groups of individuals. Display initiative, perseverance and analytical skills. Highly developed communication skills. Professional and ethical in all situations. Excellent customer service skills. Quick learner with strong work ethic. Team player and ability to get along with others. Exemplary written and verbal communication skills

Hotel Front Desk / Guest Services Representative, COUNTRY INN & SUITES Full-time job Join Our Team as a Guest Services Representative! Do you love helping people and making their day special? Then we have the perfect job for you! We are looking for a friendly and enthusiastic Guest Services Representative to join our hotel team. What You'll Get To Do: Welcome Guests: Greet every guest with a warm smile and help them check into their rooms. Answer Questions: Be the go-to person for guests who need information about the hotel or local attractions. Solve Problems: Help guests with any issues or requests quickly and efficiently. Assist with Reservations: Help guests book their stay and ensure they have everything they need. Who we are looking for: Great Attitude: Always cheerful and ready to help. Good Communication Skills: Can talk and listen to guests clearly. Problem Solver: Quick thinker who can handle any situation. Team Player: Work well with other team members to provide great service. Professional Appearance: Ensure uniform and personal appearance are clean and professional. Confidentiality: Maintain confidentiality of proprietary information; protect company assets. Why You'll Love It Here: Bonus money for doing a great job Discounts for you, and even your friends and family Training and Development Opportunities 401(k) with company match, Life insurance Generous Paid Time Off Health Coverage: Medical, Dental, Vision. How to Apply: Ready to join a team where PEOPLE are our passion? Apply now at *************** and become part of the Landmark Hotel Group family! Country Inn and Suites Virginia Beach Oceanfront 1801 Atlantic Ave Virginia Beach, VA 23451 ************ Landmark Hotel Group is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

Front Desk Opportunities - Submit Your Resume! As a staffing agency, our job openings change frequently! While we may not have an immediate front desk position available, we're always looking for great candidates. If you have experience in customer service, reception, or administrative support, we encourage you to submit your resume. By applying now, you'll be among the first to be considered when a front desk role becomes available. Opportunities can open up at any time, so don't miss your chance to be in our talent pool! Submit your resume today, and we'll reach out when the right position comes up. Responsibilities: Greet visitors, clients, and employees with a warm and professional demeanor. Answer and direct phone calls, take messages, and provide basic information as needed. Manage appointment scheduling and visitor check-ins. Handle inquiries and assist with general office tasks to support daily operations. Perform administrative duties such as filing, data entry, and organizing office supplies. Ensure the front desk area remains clean, organized, and welcoming. Requirements High school diploma or equivalent required. Previous experience in a customer service or front desk role preferred. Strong communication skills, both written and verbal. Proficient in Microsoft Office Suite and comfortable using computer systems. Excellent organizational skills and attention to detail. Ability to multitask and thrive in a fast-paced environment. Flexibility to adapt to changing schedules or business needs.

Job Advertisements Come join us at The Embassy Suites Resort Virginia Beach Oceanfront! The Embassy Suites by Hilton has 157 luxury hotel suites and 15,000 square feet of conference and restaurant space. Offering a host of first-class amenities, from indoor and outdoor pools to a 24/7 fitness center, and guests campus wide can enjoy two enticing eateries. Our Guest Service Agents start at $16.50hr. Put your application in today this position won't be around for long. Overview Proudly representing the hotel or resort from arrival to departure. In this key position you will create the check-in and check-out guest experience and respond to inquiries in a seamless, efficient, courteous, and professional manner to achieve maximum customer satisfaction. Responsibilities Handle guest registration & process in an efficient and friendly manner to include check-ins/check-outs in accordance with Gold Key|PHR standards/hotel credit/cash handling policies. Follow PCI compliance procedures when communicating with guests during registration. Make and Inventory guest room keys according to policy and request re-keying as necessary. Be a positive example of gracious, welcoming, and professional behavior to all members of the hotel staff and to hotel guests. Ensure Guest Satisfaction through best communication practices by taking accurate guest requests, answering all inquiries in connection with hotel services, placing timely work orders and prompt response calls. Update pass down and communication logs to verify requests received are completed and satisfied. Successfully complete other assigned duties. Navigate the property management system and reservation platforms quicky and efficiently (to include Expedia, Booking.com). Present opportunities to upgrade room nights. Be knowledgeable of the property or complex to answer basic guest questions to include room types, property amenities, outlet themes, menus and hours and answers to commonly asked questions. Verify ID and confirmation number and credit card to ensure accuracy of name, type of payment, rate, market segment. Qualifications Type Qualification Experience High School Diploma or equivilent required. Experience 6 months experience as a front desk clerk or 1 year experience in a customer service setting preferred. Skill Ability to communicate in English. Second language desirable. Skill Ability to handle cash and credit transactions. Skill Ability to provide exceptional guest service. Interacts well with people face to face as well as over the phone. Skill Ability to multi task Skill Type a minimum of 35 WPM. Data entry experience preferred. Passes computer proficiency. We can recommend jobs specifically for you! Click here to get started.

About Us: Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery booking and stay. The Ocean Key Resort is located in the heart of the Virginia Beach oceanfront, where you are within walking distance to the beach, local restaurants, entertainment, shopping, and more. Positioned at the south end of the boardwalk where you can enjoy fishing, charter a boat, or explore the Virginia Beach Aquarium. Join our team and enjoy all that Virginia Beach has to offer. Summary: In this part-time seasonal role, our Front Desk Agents have the responsibility to provide service to customers, answer inquiries pertaining to the Resort services, registration of Owners and guests, and to provide travel directions as needed. Responsible for handling, communicating and coordinating owner/client needs with the appropriate departments necessary to perform excellent customer service, while performing specific front office activities. Support efforts in meeting company guest satisfaction goals, including RCI Silver Crown Distinction expectations. Has a support responsibility to all functional officers, directors and managers. Essential Functions: Provides customer service and support to guests with questions and inquiries via phone, e-mail, direct mail and direct contact Provides an enjoyable vacation experience from check in to check out. Educates the guests on usage, on-site activities and area events and attractions Performs as Resort curb-side greeter and express check in agent for Owners and guests upon arrival Relays guest's messages and incoming mail Responds to guest inquiries, questions, suggestions and resolves minor complaints and discrepancies Follows up with the Front Desk Supervisor, Asst. Resort Manager, Resort Manager, or MOD, as appropriate Communicates and enforces Resort policies and procedures Processes payments Supports other departments in light cleaning, maintenance, house-keeping, marketing, and HR activities when needed Provides on-site activities, area attractions, events and other vacation information Keep areas clean and appropriately stocked Performs related duties as assigned or as the situation dictates Requirements Education and Experience: High school diploma or GED Customer service experience required Knowledge of computer applications Excellent oral and written communication skills Excellent time management & organizational skills Physical Requirements: While performing the essential duties of this Job, the employee is commonly required to stand, talk or hear. Additionally, employees in this position are frequently required to walk; use hands to lift, place, handle, and feel; stoop, kneel and crouch when stocking, shelving, etc. Employees must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Lifting items over 25 pounds will be done with equipment or two or more employees. Disclaimer: Vacatia is an equal opportunity employer. All decisions are based only on the individual's qualifications and ability to perform the work. An application must be completed for each position for which you are applying. Qualified and interested individuals may submit their application to Human Resources. Vacatia reserves the right to modify this at any time, without notice. The specific requirements, duties and skills set forth in this are intended to be all-inclusive as of the date this document is prepared. However this may not contain all of the duties, physical requirements and skills that you may be asked to perform during the period of time you work at Vacatia. Further, the job description is not a guarantee that you will perform any or all of these duties. #OKR Salary Description $15/hr

Holiday Inn Express Front Desk Agent - Full Time Base Rate starting at $15.50 If you are seeking to join a GREAT company that TRULY CARES about YOU - Join our team today ? The Holiday Inn Express i s hiring now for Part Time Front Desk positions. We are seeking awesome associates who want to grow their career in hospitality. Cross training is available in other positions. Our team wouldn't be complete without you ! If you want to be part of our great team and want to work now, apply immediately! What You Will Bring To This Role: The Full Time, Evening Shift Front Desk Agent is responsible for the supervision of all aspects of the Front Desk functions, in accordance with hotel standards. He/She directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. Bring your excellent communication skills, leadership skills, and a passion to serve others to apply for our Part Time Front Desk Agent role at the Holiday Inn Oceanside. How You Will Be Rewarded: In exchange for your talent, as a part time associate you will be eligible for benefits that include: A chance to learn something new every day in a fun, friendly work environment! Paid Time Off and PTO Sell Back Program Employee Referral Company Matched 401K eligibility after 1000 hours worked Associate Travel Discounts per Brand Guidelines Free Parking And much more ! Some of Your Responsibilities Would Be: Check‐in/check‐out hotel guests courteously and efficiently. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Greet customers immediately with a friendly and sincere warm welcome. Complete the registration process confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Processes all payments according to established hotel requirements. Anticipate guests' needs, respond promptly and acknowledge all guests at all times Minimum Qualifications: 1-2 years of previous Front Desk Agent experience, preferred Possess a good command of the English language and the ability to clearly and pleasantly communicate with guests, both in-person and over the phone Previous cash handling experience Ability to work Evenings (3:00pm to 11:00pm), weekends, and holidays a passion to deliver True Hospitality This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position. EOE M/F/Veteran/Disabled

The Wyndham Virginia Beach Oceanfront hotel is located in the prestigious North End section of the Virginia Beach Oceanfront, where we overlook our very own semi-private beach. We thrive on excellence and take pride in building the best team possible so we may provide our guests with the memorable and stress-free stay they deserve. Job Description The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. General Requirements: • Maintain a warm and friendly demeanor at all times. • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. • Must be able to multitask and prioritize departmental functions to meet deadlines. Fundamental Requirements • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. • Answer inquires from guests regarding restaurants, transportation, entertainment, etc. • Follow all cash handling and credit policies. • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. • Handle check-ins and checkouts in a friendly, efficient and courteous manner. Qualifications Education & Experience: • College course work in related field helpful. • Experience in a hotel or a related field preferred. • High School diploma or equivalent required • Computer experience required. • Customer Services experience preferred. Physical requirements: • Flexible and long hours sometimes required. • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. • Ability to stand during entire shift. Additional Information We are located at 5700 Atlantic Ave Virginia Beach, VA 23451. All your information will be kept confidential according to EEO guidelines. Background Check Requirements: • Must be able to pass a background check pertaining to job requirements, duties and functions.

Our front desk agents do it different and check our guests in at the Bar at The Moxy Virginia Beach Oceanfront! Want to join the movement? We are seeking ambitious candidates for the position of Front Desk Agent for Saturdays and Sundays from 7am-3pm only. Our crew will be actively engaged in creating spirited and fun experiences for guests unlike any other in the area, blending all service touch points while delivering thoughtful and dynamic service - with a Moxy twist. Summary: The spirited candidate should be outgoing and friendly with a social personality and an intuitive talent for customer service. We want our guests to feel as though they can get anything they may need while being proactive and creative in experiences that leave lasting memories. The front desk area is the hub of communication throughout the hotel and is a critical spoke in the wheel of success. Members will embrace team spirit and a high energy, people-oriented mind-set. Responsibilities: Proactively engage with guests as to Bonvoy status and preferences. Ensure proper preparation providing guests a smooth and enjoyable check-in / check-out experience. Assist beverage team with guests' needs who are occupying the bar. Proactively provide guests with room, hotel, restaurant, and local information. Present yourself in a professional manner at all times in a clean uniform and with name tag. Professionally respond to guests via text and e-mail as outlined in established protocol. Answer incoming and in-house phone calls. Accurately account for financial transactions during a shift. Promptly respond to guests concerns utilizing established channels of communication and documentation processes. Position may require extended lengths of time standing. This is a hands-on position requiring interaction with various departments throughout the hotel. Flexible to work AM/PM shift coverage. Especially on Sundays. Hotel operates 24 hrs a day, 7 days a week. Learn, grow and PLAY ON! Benefits Available: Pay-on-Demand Holiday Pay Paid Time Off Travel Discounts through Marriott Free Parking Medical Dental Vision 401k with Employer Match Life Insurance Short Term Disability

Job Details Chesapeake, VADescription The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. General Requirements: • Maintain a warm and friendly demeanor at all times. • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. • Must be able to multitask and prioritize departmental functions to meet deadlines. • Must be able to work flexible shifts. • Must be able to stand for long periods of time. Fundamental Requirements • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. • Ensure logging and delivery of packages, mail and messages to guests. • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. • Follow all cash handling and credit policies. • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. • Handle check-ins and checkouts in a friendly, efficient and courteous manner.

Guest Services Representative / Front Desk Agent PM/Flex Shift, Comfort Suites Chesapeake Full Time $250 Sign-on Bonus! At Landmark, PEOPLE are our business. Serving our guests, clients, and team members is our PASSION! Be part of something great! JOIN OUR FAMILY, where People are Paramount . #LHGWhereYouBelong Landmark Hotel Group is seeking a Guest Services Representative/Front Desk Agent for the Comfort Suites Chesapeake located at 1550 Crossways Boulevard, Chesapeake, VA 23320. Core Responsibilities: Maintain complete knowledge at all times of Hotel features, room types, rates, and guest details Maintain complete knowledge and comply with all hotel and departmental policies and procedures. Obtain assigned bank and ensure the accuracy of contracted monies. Keep the bank secure at all times. Access all functions of the computer system according to established procedures and standards. Promote positive guest relations with all individuals approaching the Front Desk. Process all guest check-ins according to established hotel requirements. Qualifications: Must possess a good command of the English language and the ability to communicate clearly in person and via telephone. Experience working in a fast-paced environment Morning, Evening, Holidays, and Weekend availability is required Ensures uniform and personal appearance are clean and professional Maintain confidentiality of proprietary information; protect company assets Wellness Benefits: Medical Dental Vision Generous Paid Time Off Colonial Life Supplemental Insurance Planning for the Future: 401(k) with company match Life insurance Training and Development Opportunities Rewards: Incentive-based bonus program Employee discounts Discounts for friends and family $250 Sign-on bonus Our focus is to deliver genuine, heart-felt service - service to our guests, service to our community, and service to each other. Our company's culture can be best described as a family joined by a shared set of values, vision, and mission. Our success is driven by our people - a pool of dedicated team leaders and associates. The hallmarks of our culture are quality, integrity, and service. If this sounds like the place for you and you share the same values... Join Us! For more information about joining the Landmark Family, please visit landmarkhotelgroup.com/careers Comfort Suites Chesapeake 1550 Crossways Blvd. Chesapeake, VA 23320 ************

Proudly representing the hotel & resort from arrival to departure in this key position to create the check-in and check-out guest experience and respond to inquiries and opportunities in a seamless, efficient, courteous, and professional manner to achieve maximum customer satisfaction. Responsibilities Manage mobile Check-in services. Verify available inventory by room type. Understand and act on service recovery situations based on brand and Gold Key|PHR policy Maintain professional communication with guests through your knowledge and ability to assist with customized needs including but not limited to amenity setup, breakfast vouchers, transportation to airport or other destinations, late checkouts, or reservations. Resolve a guest concern on billing. Perform all duties of Guest Service Agent II. Handle guest registration process in an efficient and friendly manner to include check-ins/check-outs in accordance with Gold Key|PHR standards/hotel credit/cash handling policies. Follow PCI compliance procedures when communicating with guests during registration. Verify ID and confirmation number and credit card to ensure accuracy of name, type of payment, rate, market segment. Make and inventory guest room keys according to policy and request re-keying as necessary. Be knowledgeable of the property or complex to answer basic guest questions to include room types, property amenities, outlet themes, menus and hours and answers to commonly asked questions. Be a positive example of gracious, welcoming, and professional behavior to all members of the hotel staff and to hotel guests. Present opportunities to upgrade room nights. Ensure Guest Satisfaction through best communication practices by taking accurate guest requests, answering all inquiries in connection with hotel services, placing timely work orders and prompt response calls. Navigate the property management system and reservation platforms quicky and efficiently (to include Expedia, Booking.com). Update pass down and communication logs to verify requests received are completed and satisfied. Successfully complete other assigned duties. Qualifications Type Qualification Experience High School Diploma or equivilent required. Experience 1-2 years experience in a hotel or other customer relations position. Skill Ability to communicate in English. Second language desirable. Skill Ability to handle cash and credit transactions. Skill Ability to provide exceptional guest service. Interacts well with people face to face as well as over the phone. Skill Ability to multi task Skill Type a minimum of 35 WPM. Data entry experience preferred. Passes computer proficiency. We can recommend jobs specifically for you! Click here to get started.

T he Residence Inn Virginia Beach Town Center is the newest and roomiest addition to the Town Center market. The hotel features 120 all-suite rooms, meeting space, indoor pool, and an outdoor patio with grills and a firepit. Conveniently located in Virginia Beach's Central Business District, and just steps from Town Center, the Residence Inn is surrounded by a vibrant and growing business community in the heart of Virginia's largest city. Front Desk Agent FT Base Rate is $15.00/hour plus an excellent benefits package! One of the most important decisions you will ever make is where to bring your special talent. The Coastal Hospitality leader possesses a natural talent for service and is invigorated about the art and profession of being in service to others. If this speaks to you, Coastal Hospitality may be the perfect place to grow your career. The Residence Inn Town Center Virginia Beach is now recruiting energetic, Front Desk Agents to join our team. What You Will Bring To This Role: The Front Desk Agent is primary responsible for warmly greeting and registering guests and checking guests out of the hotel in our continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Some of Your Responsibilities Would Be: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room. Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment,, making change and processing gift certificates and cards. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed Receive, input, retrieve and relay messages to guests, as needed Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager Ensure uniform and personal appearance is neat, clean and professional at all times Create fun and memorable experiences for guests Perform other reasonable job duties as requested by Supervisors. Required Characteristics: Qualified candidates must have at least six (6) months of previous hotel front desk experience. Candidates must be willing to work a flexible schedule to include days, evenings, weekends and holidays. The hospitality industry requires that employees present a professional image at all times. This includes providing courteous and attentive customer service. Employees must maintain a neat, clean and well-groomed appearance. Uniform standards will be explained during orientation. This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position. How You'll Be Rewarded: A chance to learn something new every day in a fun, friendly work environment! Health Benefits; Medical, Dental and Vision Paid Time Off Employee Assistance Program Company Paid Short Term Disability, Life Insurance and Accidental Death Affordable and Optional Long Term Disability and Supplemental Life Insurance Company Matched 401K Health Care Flexible Spending Account Dependent Care Flexible Spending Account Health Savings Account Legal Resources Associate Travel Discounts per Brand Guidelines EOE M/F/Vet/Disabled