Front Desk Agent Jobs in Beaverton, OR

Job Category: Non-Clinical Staff Full-Time 5050 NE Hoyt St Suite 359 Portland, OR 97213, USA Neurosurgery West 9155 SW Barnes Rd. Suite 440 Portland, OR 97225, USA At The Oregon Clinic, we value being a positive and supportive workplace so our employees can enjoy what they do best - serving our patients and our community. We are seeking a full-time Ward Clerk to join our Neurosurgery clinic in SW Portland. You will work with exceptional physicians who value their team and working together to help our patients get the best possible care. Our busy practice receives a high volume of patient appointments and calls, and we are searching for an experienced candidate with a friendly demeanor, great attitude, and customer-focused work ethic. The position will be working in a high volume, fast-paced clinic, so excellent customer service and communication skills are required. The ideal candidate will have 2 years of front office and back-office experience. Candidates must have excellent attendance, the ability to multitask and be able to maintain a positive attitude while working in a fast-paced office. Primary Duties: Rooming/vitals Chart prep Re-stocking some supply items Patient scheduling Care coordination Other front and back-office duties as assigned We are looking for a dependable, flexible person to add to our team that has a team-oriented approach and is able to work in a fast-paced environment. This position will work with various departments to ensure smooth processes throughout the clinics. Occasional coverage at the Neurosurgery & Spine East-Providence Professional Plaza Clinic may be required. Workdays: Monday to Friday (8:00am to 4:30pm) Starting Pay Range: $21.76 - $29.45 per hour, based on experience. Benefits: Medical, Vision, and Rx Insurance is 100% paid for by The Oregon Clinic for full-time employees. Qualifications: Minimum one year of medical front office experience or prior CNA experience is preferred. Prior experience with EMR is preferred but not required. Excellent phone skills and customer service skills. Excellent attendance and work ethic. Positive attitude and desire to be a team player. Ability to communicate professionally and effectively with patients, staff, and providers. Additional Benefits: Generous Paid Time Off (PTO) + 8 paid holidays Flexible Spending Account Robust Wellness Programs Pet Insurance 70% of Tri-Met pass covered Lots of discounts to local stores and activities This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. Our Commitments: Diversity, Equity, & Inclusion: We are more than an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. We show respect for all people through our words and actions. A safe workplace: We are an alcohol and drug-free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screenings. #J-18808-Ljbffr

Why us? We are looking for a new part-time Front Desk Agent for The Hotel Zags. Stylish, inviting, and convenient to lively local attractions, The Hotel Zags is an oasis all its own, offering a hospitality experience enlivened by natural beauty and the quirky culture of the city around it. Boutique in size and independent in nature, The Hotel Zags is located in the Fountain District, a hidden gem of Portland's downtown district. From its vibrant color schemes, modern furnishings, and large picture windows that perfectly frame views of the city and the hotel's courtyard, the hotel brings the outdoors inside. Designed with stone-covered walkways, the hotel entrance is also framed by a Living Wall robust with plant life to mirror the nearby Columbia River Gorge. Though the property has a style and energy all its own, The Hotel Zags is all about the city around it. Job Overview Front Desk Agent responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Qualifications Education/Formal Training High School diploma or equivalent Experience None required Knowledge/Skills Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to read written communiques and monochrome computer screen. Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits The Hotel Zags is certified Gold for Sustainability at Work. As one of Oregon's Healthiest Employers, The Hotel Zags offers perks that are comparable to progressive employers. Medical, dental, & vision insurance for full-time associates Health savings and flexible spending accounts Basic Life and AD&D insurance Paid time off for vacation, sick time, and holidays Eligible to participate in the Company's 401(k) program with employer matching Employee Assistance Program Tuition Reimbursement Great discounts on Hotels, Restaurants, and much more. Bold. Bright. Caring. Energetic. Driven. Strategic. Daring. To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference. If this sounds like you, then explore the career positions at The Hotel Zags that await you.

As Night Auditor, you are the main resource for our guests during the overnight hours. You are responsible for maintaining overall hotel operations and reconciliation/posting of all revenues from the previous day. You are also accountable for check-in, check-out, kiosk operations, market sales and all other guest interactions. If you are friendly, personable, and like to work independently, this may be just the job for you! RESPONSIBILITIES Ensure every guest is greeted and welcomed in a unique and personable way upon arrival. Book guest hotel reservations. Register guests to the hotel, verifying reservation, personal information and securing payment information. Answer and route calls as appropriate; take guest messages with accuracy. Promote the brand loyalty program and provide recognition and benefits to all present members. Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner. Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level. Responsible for cash drawer contents and transactions during shift. Maintain accurate records including cash flows, registration cards, reservation cards, and property walks. Process all market and retail transactions for the guests. Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions. Maintain appropriate market inventory levels, restocking when necessary. Handle confidential information, including guest records, with a high degree of integrity. QUALIFICATIONS High School Graduate or GED required. Knowledge of front desk operations and procedures, guest services and hotel services. Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests. Able to work independently and desire to participate as part of a team. Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred. Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Demonstrate genuine care for customers and employees. Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Able to work in a fast-paced environment. BENEFITS PTO with immediate accrual Access 50% of your wages prior to payday Discount program for car rentals, travel, entertainment, etc. Hotel Discounts Worldwide Health Insurance Dental Insurance Vision Insurance Basic Life/AD&D and Supplemental Life Insurance Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal Employer Sponsored Long-Term Disability Coverage 401(k) with immediate match Double Time for Holidays Worked Health Savings Account Employee Assistance Program (EAP) Dependent Care FSA

Our Story : If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states. We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer! Rule #2 - Bring a good attitude to work with you every day and take pride in your work! Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS? Fun, team-oriented environment Full-time and part-time positions available to meet your needs Great opportunities for growth Community Involvement Discounted hotel stays Recognition and awards Paid time off BENEFITS: We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily with our Daily Pay Program! JOB OVERVIEW - FRONT DESK AGENT Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously. A TYPICAL DAY: Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay. Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments. REQUIREMENTS: Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays. POTENTIAL CAREER PATH: Front Office Supervisor or Sales Coordinator - Front Office Manager or Administrative Assistant InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Member Service Representative - Member Service Representative Reporting To: Front Desk Lead - General Manager Core Values: Personnel - People are our business, without our Team we would not be able to accomplish our goals. Development - We are committed to the growth, and development of our Team, both at work and at home, we want you to be the absolute best version of yourself. Competitiveness - We want to WIN! We want people driven to compete not only amongst others, but against themselves; it is having the GRIT to push yourself harder than you ever have before. Execution - Setting a goal and exceeding it. Having a plan to achieve our goals, and through strategic planning, being able to make an adjustment when we are faced with unexpected challenges and finding a way to come out on top. Our Culture - Constantly striving to be “Perpetually Triumphant,” always up for the challenge, because we are ready to take everything head on. Listening to our Coaches, trying new things, taking the feedback given and making something positive happen. We Can….. We Will….. Be….. “Perpetually Triumphant!” John LaRosa II Owner Operator : The Member Service Representative is a key position within the club. The front desk is where our guests and members receive their first impressions of the club as they enter. The Member Service Representative (MSR) is required to greet guests and members with warmth and enthusiasm by smiling and welcoming each person into our location. The Member Service Representative (MSR) is expected to tour and enroll guests in memberships, personal training services, and provide accurate and detailed information about our facility. In addition to assisting our guest and members with questions and providing excellent customer service, our FDA helps maintain a high level of cleanliness within the club by conducting regular walk throughs. The Member Service Representative (MSR) assists in day to day operations that include, but is not limited to, setting up monthly billing, handling billing issues, educating members on club services and supplements, and many other operational duties. This job entails a wide scope of duties and offers room for career growth within the company. This entry level position will provide the education and development needed to thoroughly understand the meaning behind being, “Perpetually Triumphant!” Requirements: High School Diploma Current CPR Minimum of one year of customer service employment Current Food Handler Card - location depending Tanning Certification - location depending OLCC permit - location depending Additional Competencies Needed : Positive attitude Competitive mindset Retail sales experience preferred Strong Work Ethics and Integrity Strong Team Oriented Skills Strong Communication Skills Strong Multi-Tasking Skills Proficient reading and writing skills Expectations : Greet all members & guests with a smile and wish them well as they exit the club. Check in all members and guests in accordance with company procedures. Answer phones in accordance with the Elements expectations. Track telephone and walk in inquiries. Communicate events and schedules with members. Know club facility, services, amenities, programs and schedules. Facilitate all member requests in accordance with our agreement policies or forward to a manager. Follow uniform policy, in order to maintain a professional appearance. Follow all Point of Sale procedures. Facilitate payment of member services in accordance with company procedures. Maintain a clean and organized work area; as well as regular walk throughs of locker rooms and weight floor (for cleanliness and clutter). Assist in all projects/expectations as delegated by club management. Complete guest tours focusing on helping our members reach their potential, by not just purchasing a basic membership, but by focusing on real results, and accountability with our Peak Plus Results Membership and our Personal Training Department success stories. Meet Kick-off - Orientation scheduling goals. Meet club sales goals. Get members involved in personal training. Schedule personal training sessions. Follow all policies and procedures in Employee Handbook. Above description may be subject to change or alteration at any time. By signing the below, I am stating I understand the above and what is required of me to fulfill my duties as a Member Service Representative (MSR). PNWCV LLC., also reserves the right to modify this at any time. As a Team Member, you may also be asked/required to take on tasks outside of this job description. Print Name: _________________________________________________ Date: _________________ Signature: ___________________________________________________ Date: _________________

Requirements: Minimum high school diploma. Available to work shifts between the hours of 2pm and 11pm. Must be able to work weekends. Strong customer service skills with outgoing personality. Must wear the appropriate uniform as prescribed by Evergreen's policy. Must maintain personal cleanliness. General Responsibilities Daily operations of front desk duties to include but not limited to: Check in/out guest Room assignments Shift and contingency reports Phone calls, transfers, etc. Must have based keyboarding experience Greet each guest and ensure that they are satisfied. Assist in any area as requested by supervisor Adhere to all polices and procedures Ability to sit/stand for 8 hour shifts. Ability to work independently Optimum Attributes: Pleasing personality and good communication skills. Ability to exceed the expectations of guests. Well-groomed and professional appearance. Willing to work on weekends and holidays. Strong work ethic and outgoing personality. View all jobs at this company

Benefits: 401(k) Employee discounts Health insurance Wellness resources We are looking for a positive Front Desk Associate to join our team! At the Front Desk, you are the face of our business and set the tone for creating exceptional experiences for all our members. You will greet members, answer questions, solve issues, and perform administrative duties as needed. You are a natural people person with a passion for health and fitness. You understand the impact you can have through customer service and take pride in creating smiles and resolutions. Duties and Responsibilities Enthusiastically greet members, prospective members, and guests Provide a high-level of customer service to all members and effectively resolve issues Handle front desk activities including answering phones and checking-in members Take prospective members on tours of the facility Ensure gym systems and processes are followed Enforce facility rules and regulations, ensuring facility is clean and safe List of SkillsPrevious customer service experience preferred Strong communication and customer service skills Upbeat and positive attitude! Passion for health & fitness Basic computer proficiency Compensation: $15.95 - $18.00 per hour

As an Overnight Front Desk Agent, you are the main resource for our guests during the overnight hours. You are responsible for maintaining overall hotel operations and reconciliation/posting of all revenues from the previous day. You are also accountable for check-in, check-out, kiosk operations, market sales and all other guest interactions. If you are friendly, personable, and like to work independently, this may be just the job for you! This position alternates 3 days and 4 days of Night audit, for a total of 70 hours every two weeks. An additional shift can be picked up for an evening shift at the front desk, if looking for more hours. We are looking for someone that can work FRI/SAT/SUN/MON, then the next week SAT/SUN/MON. The shifts are 10 hour shifts, from 10pm - 8am, which means one week you would get 3 days off, the next 4 days off. RESPONSIBILITIES Ensure every guest is greeted and welcomed in a unique and personable way upon arrival. Book guest hotel reservations. Register guests to the hotel, verifying reservation, personal information and securing payment information. Answer and route calls as appropriate; take guest messages with accuracy. Promote the brand loyalty program and provide recognition and benefits to all present members. Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner. Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level. Responsible for cash drawer contents and transactions during shift. Maintain accurate records including cash flows, registration cards, reservation cards, and property walks. Process all market and retail transactions for the guests. Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions. Maintain appropriate market inventory levels, restocking when necessary. Handle confidential information, including guest records, with a high degree of integrity. QUALIFICATIONS High School Graduate or GED required. Knowledge of front desk operations and procedures, guest services and hotel services. Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests. Able to work independently and desire to participate as part of a team. Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred. Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Demonstrate genuine care for customers and employees. Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Able to work in a fast-paced environment. BENEFITS PTO with immediate accrual Access 50% of your wages prior to payday Discount program for car rentals, travel, entertainment, etc. Hotel Discounts Worldwide Health Insurance Dental Insurance Vision Insurance Basic Life/AD&D and Supplemental Life Insurance Voluntary Options - Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal Employer Sponsored Long-Term Disability Coverage 401(k) with immediate match Double Time for Holidays Worked Health Savings Account Employee Assistance Program (EAP) Dependent Care FSA

Guest Service Agent Cascada Thermal Springs and Hotel, Portland, Oregon Full-Time or Part-Time Reports to: Director of Front Office/Assistant Front Office Manager About Us: Cascada Thermal Spring and Hotel is a serene haven committed to sustainability. Our LEED Platinum-certified complex combines luxurious accommodations with state-of-the-art hydrothermal spa facilities, providing guests a holistic wellness experience in Portland's Alberta Arts District. Job Overview: Join our team at Cascada Thermal Spring and Hotel, where we pride ourselves on delivering a relaxing and luxurious environment for our guests. We are seeking dedicated and friendly Guest Service Agents to ensure the seamless operation of the reception desk for the hotel. Your role will be vital in upholding our high standards of service and sustainability for the property. Job Description: As a Guest Service Agent, you will support our hotel operations by managing guest check-ins and check-outs, handling inquiries, while providing an upscale but welcoming environment for our guests. Requirements Key Responsibilities: Welcome guests warmly and provide assistance with check-in and check-out procedures. Handle guest inquiries and resolve issues in a friendly and professional manner. Maintain accurate guest records and make and manage reservations. Collaborate with other departments to ensure guest satisfaction. Requirements: High school diploma or equivalent. Previous experience in a guest services role preferred, ideally in the hospitality industry. Strong attention to detail and excellent organizational skills. Ability to work effectively and independently in a fast-paced environment. Flexibility to work various shifts, including evenings, weekends, and holidays. Ability to lift and move up to 25 pounds and stand for extended periods. Benefits: Competitive wages and opportunities for career advancement within our growing organization. Robust PTO and benefit offerings. Equal Opportunity Employer: Cascada Thermal Springs and Hotel is an equal opportunity employer dedicated to fostering an inclusive workplace environment. We celebrate diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. Join us at Cascada Thermal Springs and Hotel and play a key role in maintaining the excellence of our luxurious facilities while championing sustainability in our LEED Platinum-certified complex. We look forward to welcoming you to our team!

, text SP3950 to ************** Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you. Who we re looking for: GUEST SERVICES AGENT We re about the friendliest company you ll ever come across and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between. What to expect: Here are a few things that will make your days full and rewarding: Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests. Assist arriving and departing guests with their luggage to and from guest rooms. Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs. Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions. Your experience and qualifications: High School Diploma or equivalent. Three to six months related experience preferred. Working knowledge of Microsoft Windows and Office. Ability to effectively interact with all hotel guests and team members in a polite and positive manner. Ability to quickly assess situations and create effective resolutions to problems. Possess a passion to provide excellent customer service. Why us? As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer: Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.) Hotel discounts Food & Beverage discounts Learning & growth opportunities Special events & celebrations Pay: $19.06 per hour Status: Full Time

Physiq Fitness is looking for part-time crew members to work weekdays and weekends. If you're looking to work in an environment that's uplifting and where you can make an impact then this can be your gateway in. Physiq Fitness is constantly growing which means opportunities for growth and leadership development for our team members. The welcome desk is always the first impression of any business and with that will come opportunities to connect with and help members with their goals. Bilingual preferred. We are looking for A+ teammates who excel with: - Providing outstanding customer service - Answering phone calls and helping to connect members with results - Have an outgoing personality - Has great attention to detail Tasks and expectations include but not limited to: - Providing a warm welcome as members come in as well as wishing them a good day and inviting them to come back as they are leaving - Handling the customers needs - Creating a friendly gym environment - Operating a POS system - Answering the phone in a professional manner - Scheduling Consultations - Understanding the different membership options and how to describe them - Basic understanding of the gym layout - Basic understanding of classes and amenities offered - Cleaning the equipment to the company standard

Guest Service Agent New IHG Hotel Hiring Full Time and Part Time 7AM-3PM, 3PM-11PM, 11PM-7AM ***MUST HAVE HOTEL FRONT DESK EXPERIENCE*** Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience • High School diploma or equivalent required; College course work in related field helpful. • Experience in a hotel or a related field required. • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. • Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. • Must be able to convey information and ideas clearly. • Must be able to evaluate and select among alternative courses of action quickly and accurately. • Must work well in stressful, high-pressure situations. • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests. • Must be able to work with and understand financial information and data, and basic arithmetic functions. • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing. • Ability to read, comprehend and write simple instructions and/or short correspondence and memos. • Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations. • An operational knowledge of Microsoft Office suite. • Must be willing and can work a varied schedule that may include evenings, nights, weekends and holidays. • Holds an understanding of hotel products and guest services (i.e., lifestyle, full service, etc.). • Ability to participate in the creation of an enjoyable work environment. • Experience with Opera or Opera Cloud a plus. Job Duties & Functions • Approach all encounters with guests and associates in a friendly, service-oriented manner. • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). • Maintain regular attendance in compliance with Timberland Hotel Ventures & Holdings, LLC standards, as required by scheduling, which will vary according to the needs of the hotel. • Always comply with Timberland Hotel Ventures & Holdings, LLC policies, standards, and regulations to encourage safe and efficient hotel operations. • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; always maintain a friendly and warm demeanor. • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met. • Handle requests for information, mail, and messages in an efficient and courteous manner. • Answer guest inquiries about hotel service, facilities and hours of operation. • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel. • Be aware of all rates, packages, and special promotions; Be familiar with all in-house groups; Be aware of closed out and restricted dates. • Obtain all necessary information when taking room reservations and follow rate quoting scenario. • Be familiar with all Timberland Hotel Ventures & Holdings, LLC policies and house rules as well as hospitality terminology. • Have knowledge of and assist in emergency procedures as required. • Handle check-ins and check-outs in a friendly, efficient, and courteous manner. • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms. • Always use proper two-way radio etiquette when communicating with other associates. • As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members. • Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel. • Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds. General This is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor. Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company. Salary Description $18

The Allison Inn & Spa is Oregon Wine Country's first full service luxury resort in the heart of the Willamette Valley. The Allison Spa is one of the most elegant luxury spas in Oregon. In harmony with the natural beauty of Oregon Wine Country, our philosophy at The Allison Spa is to nurture the entire being. Our extensive spa menu blends living energies from the ecological elements of the Willamette Valley including fruit, herbs, flowers, water and our renowned pinot noir grapes. At The Allison Inn & Spa our working philosophy is a commitment to strive for excellence in all we do. We are a passionate and empowered team, inspired by the bounty and warmth of our surroundings and community, genuinely dedicated to providing world class service and meaningful memories for our guests. Join us as we strive for excellence. Duties and Responsibilities To fulfill the needs and requests of guests. To greet and check in all arriving guests and members, handle guests' requests in a courteous manner, ensure all transactions done promptly and accurately. To make reservations in an efficient and courteous manner. To provide personal attention and unparalleled service to each guest. To assist guests and co-workers when needed. To assist Management when required. Conduct self in a professional manner at all times as to reflect the high standards of The Allison Inn & Spa. Assist guests (in person, phone and email) with spa reservations. To book new appointments, assist with reservation changes and help create the best suited spa experiences for our guests. Escort guests when needed to the locker rooms/fitness studio/public areas/treatments rooms/salon in welcoming and helpful manner. To be a helpful source of information to our guests for offerings and procedures. To assist with retail sales. Monitor appointments to ensure there are no conflicts and schedules are maximized. Knowledge of all treatments and products and the ability to explain and describe each treatment to guests. Answer multi-line telephone; make appointments, answer guest questions, etc. Ensure facility is prepared for proper opening and closing. Participate in spa events and meetings. Always show a positive, pleasant and helpful attitude to both guests and coworkers. Insure the privacy of each guest. Job Skills/Requirements/Qualifications Must use proper telephone etiquette and scripts. Must be organized, multi-task oriented, flexible and able to work under pressure. A cooperative attitude, energy and enthusiasm for the job. Ability to lift up to 25 pounds. Ability to reach, bend and stand for long periods of time. Ability to work a flexible schedule to include weekends, evenings and holidays. Ability to effectively communicate with all team members. An enthusiastic, positive demeanor and desire to provide exceptional guest service. Clear Background Check / Drug Screening (excluding THC).

More about us… The Hoxton, Portland is the 6th Hox in our family, and the 2nd in the US. You'll find us in the heart of Old Town in an iconic building boasting with history that dates back to 1906. Our Portland home has 119 bedrooms, a rooftop taqueria, Tope; our lobby lounge, Lovely Rita; and a speakeasy basement bar, 2NW5. Plus, like all Hoxton's, you'll find our meetings and events space, The Apartment. Job Description Overview: Join our team as a Part Time Guest Service Agent where you will play a crucial role in ensuring a seamless guest experience during their stay. As a Guest Service Agent, you will be responsible for overseeing the daily operations of our hotel, providing exceptional service, and maintaining accurate records. This position offers an exciting opportunity to be part of the hospitality industry and work in a dynamic environment. This position is for 2-3 days a week, including weekends. Hourly rate: $17/hour What you'll do... You'll take care of our guests, including check in/check out, billing, ensuring we collect correct guest data, and communicating any guest issues that arise Work with our Front Office Manager and the rest of the Hoxton team in executing selling strategies and ensuring maximum occupancy Inform guests of all the fun things to do in the hotel, including providing information on our restaurant & bars, as well as activations, and activities going on Know the neighborhood and provide recommendations for dining, shopping, and activities Proactively keep an eye on all our public area spaces, whether it's spotting a pillow in the lobby that needs some fluffing or seeing a guest from afar that looks lost Assist guests with luggage storage and package retrieval as needed Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges Lend a hand to not only guests but your colleagues and team alike - we've always been in it together, but as we re-open even more so than before You'll work closely with the Housekeeping, Sales, and Restaurants teams to make sure the overall operation is running smoothly Take safety seriously and follow all fire & security procedures, health & safety standards, and ensure you're working in a safe manner at all times Qualifications What we are looking for... You're looking for a place where you can be you; no clones in suits here You're all about having a positive impact on the people you interact with, leaving them with a memorable experience We leave our egos at the door and help get stuff done You're up for doing things differently and trying (almost) everything once You're flexible and open to lending a hand where needed, especially as we navigate reopening You're up for the occasional overnight shift…espresso anyone? You're able to both speak and understand English. You want to join a team that works hard, supports each other, and has fun along the way Additional Information What's in it for you… Become part of a team that's very passionate about creating great hospitality experiences. Competitive wages 5 Paid Days Off per Year after 90 days, mental health benefits, retirement packages, and rewards for going the extra mile and living our values Excellent discounts across the global Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Plenty of opportunity to progress and change it up as part of a global family of brands Training to get you settled into your role, learning opportunities to broaden your skillset and development that helps you think, make and thrive at work Food on us during your shift. Enjoy a free night at The Hoxton when you first start with us. Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Regular team get togethers, from our High Fives to our (pretty special!) team parties - we know how to have a good time! The chance to challenge the norm and work in an environment that is both creative and rewarding. Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene. Excellent discounts across The Hoxton and the global Ennismore family. The Hoxton, Portland is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. True Facts.

Home2 Suites by Hilton Portland Hillsboro Guest Service Agent delivers exceptional customer service. Handle the requests and transactions of the hotel guests, and coordinate with other departments, as necessary. ESSENTIAL FUNCTIONS: Efficiently check guests in and out of the hotel. Listens to, anticipates, and fulfills guest needs. Provide information to guests about hotel services, facilities, and other amenities Take, modify, and cancel guest reservations, noting any special requests. Follow established yield management procedures maximizing rate and occupancy daily. Post phone charges, valet charges, and other miscellaneous charges to guest accounts. Balancing shift work and cash drawers. Administer hotel guest payment policies. Handle hotel phone system, transfer calls. Take messages for guests, as well as hotel staff. Assist in the verification, balancing and revenue maximization of hotel's room/suite availability. Track and input all sales group bookings, occupancy levels and statistics, corporate statistics, and any other special statistical information as requested. Coordinate with other departments to fulfill special guest requests. Communicate hotel facilities and services to guests at check in. Answer guest questions regarding local area facilities. Responsible for shift cash transactions. Responsible for maintaining hotel key security system. Follow proper key control procedures for issued keys. Administer guest safe deposit boxes. Know and follow hotel emergency procedures. Remain aware of any and all potential security problems and report appropriately. Inform Housekeeping of dirty rooms/suites as they become available. Update room status as Housekeeping notifies the Front Desk of changes. Distribute mail and faxes to guest boxes as well as hotel staff. Stock and encourage sales in the sundry shop. Maintain an inventory of special guest service items, such as cribs, irons, etc. Track status of room/suites used for site tours and room/suites in maintenance. Notify Housekeeping and Maintenance of any reported problems with rooms/suites or grounds. Practice safe work habits. Maintain coffee availability in lobby. Drive defensively and safely when driving the hotel van. Always wear your seat belt. Use the van only for company business. Attend and participate in monthly department meetings. During any Health Emergency, any associate performing work in the hotel public space will adhere to strict cleaning and social distancing guidelines. Carry out any reasonable request by Management.

Full-time, Part-time Description The Hampton Inn & Suites located in Tigard, Oregon is looking to add to our hospitality family! This beautiful hotel is centrally located between Lake Oswego, Beaverton, and Portland. If you have a passion for the hospitality industry this position is for you! Come join a wonderful group of people, and a great brand of hotels to start your career! SUMMARY Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead. BENEFITS Travel Perks Optional Daily Pay Flexible Schedules Health/Life Insurance 401k Paid Time Off Dental/Vision Employee Assistance Program Referral Program OVERVIEW Responsible for check-in, check-out, kiosk operations, pantry sales and all other guest interactions. They strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and all surrounding areas. ESSENTIAL FUNCTIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ensure every guest is greeted and welcomed in a unique and personable way upon arrival Register guests to the hotel, verifying reservation, personal information and securing payment information Promote the brand loyalty program and provide recognition and benefits to all present members Book hotel reservations Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level Maintain a house bank and make a deposit and accurate report of receipts daily Cash checks and exchange currency for guests Process all Gourmet Pantry and retail transactions for the guests Issue key to and control entrance of safety deposit boxes Post miscellaneous charges as requested Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions Maintain appropriate market inventory levels, restocking when necessary Assure overall cleanliness of the front office area, lobby, and surrounding areas Communicate larger housekeeping and maintenance issues to the respective departments, for immediate attention Maintain professional image at all times through appearance and dress Follow Company policies and procedures Other duties as assigned by supervisor or management KNOWLEDGE, SKILLS, and ABILITIES Knowledge of front desk operations and procedures, guest services and hotel services Proficiently speak, read, write, and comprehend the English language; ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members Able to read and write to facilitate the communication process Able to work independently and desire to participate as part of a team Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems Ability to access and accurately input information using a moderately complex computer system Create sense of urgency in matters that will impact the success of the business Demonstrate genuine care for customers and employees Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels Possess complete knowledge of emergency procedures of the hotel Ability to observe and detect signs of emergency situations Able to work in fast paced environment Able to prioritize, organize, and manage multiple tasks EDUCATION High school graduate or GED required, or equivalent combination of education and experience. EXPERIENCE Previous hospitality experience, especially within the brand, preferred, but not required. ENVIRONMENT and PHYSICAL DEMANDS The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Most work will be performed indoors in moderate temperatures, controlled by hotel environmental systems. Most work will be performed by standing & walking around the front office, up to the complete 8-hour shift. At times, may need to sit or walk for extended periods of time (5 hours or more). Finger dexterity to operate office equipment, including but not limited to computer keyboard, multi-touch phone, photocopier among others, required. Grasping, writing, repetitive motions, crouching, kneeling, reaching above shoulders, and climbing a ladder while may be infrequent needs, are all required. Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Talking and hearing continuously in the process of communicating with guests and employees. Employee may be subjected to moderate to loud noise levels from time to time, outdoor weather conditions, work in precarious places, and toxic or caustic chemicals. Must be able to lift up to 15 pounds frequently (office items and files), up to 50 pounds occasionally. Must be able to push and pull carts and equipment weighing in excess of 250 pounds in the event of an emergency. OTHER Guest Services Agent will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays. May be responsible for performing basic outside their job description, this includes but is not limited to basic maintenance, laundry, housekeeping, and breakfast. Consistent attendance in accordance with the standards set forth by Resolute Road Hospitality must be maintained and is an essential element of the success in this role. If the Guest Services Agent is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment. E-Verify Resolute Road Hospitality utilizes E-Verify for all employment authorization verification. Requirements 120RRHPDXTG

As Guest Service Representative, you are the first and last impression on our guests. You are responsible for check-in, check-out, front desk operations, market sales and all other guest interactions. You strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and surrounding areas. If you are friendly, personable, and have a talent for connecting with individuals from all walks of life, this may be just the job for you! THIS POSITION WILL NEED TO BE AVAILABLE: WEEKENDS / EVENINGS / NIGHT AUDIT SHIFT 11PM - 7AM (2 DAYS A WEEK) RESPONSIBILITIES Ensure every guest is greeted and welcomed in a unique and personable way upon arrival. Book guest hotel reservations. Register guests to the hotel, verifying reservation, personal information and securing payment information. Answer and route calls as appropriate; take guest messages with accuracy. Promote the brand loyalty program and provide recognition and benefits to all present members. Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner. Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level. Responsible for cash drawer contents and transactions during shift. Maintain accurate records including cash flows, registration cards, reservation cards, and property walks. Process all market and retail transactions for the guests. Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions. Maintain appropriate market inventory levels, restocking when necessary. Handle confidential information, including guest records, with a high degree of integrity. QUALIFICATIONS High School Graduate or GED required. Knowledge of front desk operations and procedures, guest services and hotel services. Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests. Able to work independently and desire to participate as part of a team. Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred. Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Demonstrate genuine care for customers and employees. Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Able to work in a fast-paced environment. BENEFITS PTO with immediate accrual Access 50% of your wages prior to payday Discount program for car rentals, travel, entertainment, etc. Hotel Discounts Worldwide Health Insurance Dental Insurance Vision Insurance Basic Life/AD&D and Supplemental Life Insurance Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal Employer Sponsored Long-Term Disability Coverage 401(k) with immediate match Double Time for Holidays Worked Health Savings Account Employee Assistance Program (EAP) Dependent Care FSA

Property At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Skamania Lodge is a place where you see the world a bit differently. Where you can slow down to fuel your soul in one of the most iconic and dramatic landscapes on earth. A place to unleash your inner adrenaline junkie or embrace your spirit animal. Skamania proudly features 23 state-of-the-art meeting rooms with over 22,000 square feet of indoor meeting space, including exhibit and banquet facilities. Our flexible meeting space ranges in size from 250 square feet for intimate gatherings to 7,000 square feet, accommodating food and beverage functions for up to 500 people. With an additional 175 acres of outdoor adventures waiting, there is no better place to lead the sales efforts. Overview Join Our Guest Services Team & Create Unforgettable Experiences! Are you passionate about hospitality and creating memorable moments? As a Front Desk Associate, you'll be the welcoming face of Skamania Lodge, setting the tone for exceptional guest experiences. This highly visible role allows for meaningful interactions while managing guest registrations, providing resort information, and ensuring a seamless stay. If you thrive in a fast-paced, guest-focused environment, this is the perfect opportunity for you! What You'll Do: * Welcome & Assist Guests: Check guests in and out, confirm payments, note special requests, and ensure accuracy. * Enhance Guest Stays: Promote and sell special hotel programs, upgrades, and experiences. * Deliver Exceptional Service: Turn challenges into positive experiences and ensure guest satisfaction. * Work as a Team: Support other departments, provide accurate information, and uphold a clean and welcoming front desk. * Manage Transactions: Handle payments, refunds, safe deposits, and ensure proper procedures are followed. * Stay Prepared: Be knowledgeable about emergency procedures and resort policies. Why You'll Love Working Here Perks for ALL Employees (Full-Time & Part-Time!): * Free daily hot meals * Full access to our fitness center, showers, locker rooms, pool, and hot tub * Complimentary golf and zip-lining - because we believe in work and play * Career growth opportunities - many of our leaders started in entry-level roles * A supportive, fun, and energetic team culture Comprehensive Benefits for Full-Time Employees: * Medical, Dental, and Vision Insurance (Employer Contribution for Medical) * 401(k) with a 3.5% employer match (Fully vested immediately) * Fully Paid Life Insurance and AD&D Coverage * Pet and Accident Insurance * Exclusive discounts on hotel stays across our portfolio Paid Time Off - The Longer You Stay, The More You Earn! We reward your dedication with an increasing PTO plan that grows with you. * First Year: 88 hours per year (120 max) * 1-5 Years: 128 hours per year (160 max) * 5-10 Years: 168 hours per year (200 max) * 10+ Years: 208 hours per year (240 max) * WA Paid Sick Leave - because being sick shouldn't use up your vacation time Competitive Pay & Flexible Schedules * $20.00 per hour * Full-time and part-time positions available * Shifts available 365 days a year - mornings, evenings, weekends, and holidays What You Bring to the Team: * At least one year of customer service experience * Strong verbal and written communication skills * Ability to work in a fast-paced setting * Knowledge of hotel policies, procedures, and best practices * Excellent computer and problem-solving skills * Ability to maintain a high level of output without sacrificing quality * Consistent and efficient performance with attention to detail Location - Work Where Others Vacation! Skamania Lodge - Stevenson, WA Nestled in the breathtaking Columbia River Gorge, our resort offers stunning views, endless outdoor adventures, and a lively hospitality team. We're just: * 22 miles from White Salmon, WA * 23 miles from Hood River, OR * 30 miles from Camas, WA & Troutdale, OR * 50 minutes from Portland & Vancouver, WA Ready to Be the Difference? If you're looking for a fun, fast-paced, and rewarding career in hospitality, we'd love to meet you! Apply today and start your journey with us. Have questions? Contact our recruiter at ******************** or call Skamania Lodge ext.2535 Compensation Range The compensation for this position is $20.00/Hr. - $20.00/Hr. based on qualifications and experience.

A person in the Night Porter role acts as a Front Desk Agent, prepares the Auditor for reconciling the day's financial activities, tends to guest requests and concerns, assists with keeping public areas clean, and provides general support to other staff. 9-10 hour shifts per week will include weekend nights and some holidays (between 36 and 40 hours per week). A person in this position needs to be able to make decisions independently within set guidelines, with or without a manager on property. Key elements of the role include: * completing pre-Audit tasks (e.g., checking that all reservations are entered and accurate, closing tills, checking for due outs, etc.) * checking guests in and out of the hotel, answering phones, making reservations, corresponding via email, answering guest questions * tending to guest requests, concerns/complaints * working closely with Security/Campus Public Safety officers to address security concerns * stocking the bell closet and linen closets * general cleaning including areas such as the break room, front desk and back office, lobby, restrooms, and courtyard/pool area. Also includes sanitizing key cards and pens. A strong candidate is someone who has problem solving and deescalating experience, is reliable and a thoughtful team player, enjoys a busy atmosphere, can work with minimal supervision, and has an eye for detail. Previous hotel experience is required, Night Porter/Night Audit experience is a plus.