Front Desk Agent Jobs in Aurora, CO

City, State:Denver, ColoradoThe Slate Denver, Tapestry Collection by Hilton, was built in the landmark building that formerly housed the Emily Griffith Opportunity School. Located just steps from the Colorado Convention Center in the heart of downtown Denver, The Slate's vibrant destination is the cornerstone of Denver's newest and most intriguing gathering spot. This modern yet nostalgic property offers modern accommodations, fresh restaurant concept and unique meeting space. Come join our team and be a part of history! Pay $20/hour The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional guest service. Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures. Check registration (folio) cards for completeness, accuracy, and legibility. Maintain accurate cash sheet. Responsible for cash drawer balancing. Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting. Know emergency procedures and how to respond. Never say a guest's room number out loud. Be knowledgeable of hotel promotions. Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms. Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is. Complete daily reports, audits correspondences etc. as required by your shift. Keep lobby and office area clean at all times, Set wake-up calls as dictated by your shift. Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day. Take and confirm credit cards for validity and acceptability. Lock and secure area if leaving the front desk, even if it is for a moment! Create incident reports for guest injuries / issues when required. Answer all calls within three (3) rings. All calls are to be answered in a “scripted” manner. Take and record reservations with accuracy. Confirm as requested. Resolve guest complaints. Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. Maintains high standards of personal appearance and grooming, which include compliance with the dress code. Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position. DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. Associate demonstrates a high QUALITY of work: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Provides the best possible service to clients and customers. Associate demonstrates acceptable PRODUCTIVITY standards Meets or exceeds productivity standards. Produces adequate volume of work efficiently in a specific time. Associate demonstrates excellent CUSTOMER SERVICE SKILLS Responds to requests for service and assistance. Demonstrates the desire and ability to provide high quality service to both internal and external customers. Solicits customer feedback to improve service. Associate demonstrates INITIATIVE Asks for and offers help when needed. Includes appropriate people in decision-making. Associate demonstrates ACCOUNTABILITY for their job performance Takes responsibility for own actions. Performs work with little or no supervision; works independently. Can be relied upon regarding task completion and follow up. EDUCATION AND EXPERIENCE REQUIREMENTS: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to speak English fluently. Ability to interpret and perform basic computer and POS system functions. WORK ENVIRONMENT: The work environment normally entails the following: • Indoor work environment • May be exposed to and use of cleaning chemicals throughout the shift • Minimal to moderate noise levels consistent with hotel environment Top of Form PHYSICAL DEMANDS: During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. The physical activity normally entails the following attributes. Position is expected to: • Stand more than 2/3 of the time • Walk less than 1/3 of the time • Sit less than 1/3 of the time • Lift up to 15 lbs • Push / pull up to 10 pounds Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates. Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

Front Desk Scheduler - 36206 University Staff Description University of Colorado Anschutz Medical Campus Department: Department of Obstetrics and Gynecology, Division of Maternal Fetal Medicine Job Title: Administrative Assistant II - Scheduler Working Title: Front Desk Scheduler Position 00832045#: - Requisition #:36206 Job Summary: The Front Desk - Scheduler is responsible for providing outstanding customer service to the assigned physicians, referring providers and patients within the Division of Maternal Fetal Medicine. The individual in this position will perform a broad spectrum of duties related to the effective and efficient scheduling of patients for outpatient visits and procedures in the Maternal Fetal Medicine offices. This includes maintaining precise interactions with nurses, physicians, and any other departments or functions involved in the delivery of patient care services. The individual in this position will function as the liaison between the patient and the providers for all non-clinical issues including scheduling office visits and procedures within the clinics, communicating pre-appointment instructions and appointment confirmations, insurance verifications and/or pre-authorizations as necessary. The Front Desk - Scheduler will NOT disseminate any clinical information such as diagnosis, test results or post care instructions. Key Responsibilities: Schedule outpatient visits, including completing data entry in Epic and preparing all necessary documentation within medical records for the physician(s) to review. Must understand the relative timeline of patient visits and procedures and schedule accordingly. This will frequently require working with multiple room schedules and adjusting based on each patient's needs. Obtain referrals and pre-authorizations as necessary for all clinic patient encounters, procedures and genetic testing as needed. This will require interactions with insurance companies. Request Interpreter Services if necessary. Serve as a liaison for the patients in relation to all non-clinical issues; resolve issues based on independent judgement. Collect appointment fees as necessary. Process requests for medical records. Triage new patient referrals (fax and phone) with direction from the clinical team; email out new patient information. Answer incoming patient phone calls. Demonstrates responsibility and accountability for all reception, registration and front-end practices. Demonstrates excellence in customer service and satisfaction levels for internal and external customers. Establishes and maintains effective working relationships with leadership, physicians, colleagues and patients, addresses concerns in a forthright manner. Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures, and external governmental agencies. Work Location: Onsite - this role is expected to work onsite and is located in Denver, Colorado, 80205 Why Join Us: The Department of Obstetrics and Gynecology is dedicated to the promotion and advancement of the health of women through discovery in research, education, patient care and national leadership. The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. Why work for the University? We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including: Medical: Multiple plan options Dental: Multiple plan options Additional Insurance: Disability, Life, Vision Retirement 401(a) Plan: Employer contributes 10% of your gross pay Paid Time Off: Accruals over the year Vacation Days: 22/year (maximum accrual 352 hours) Sick Days: 15/year (unlimited maximum accrual) Holiday Days: 10/year Tuition Benefit: Employees have access to this benefit on all CU campuses ECO Pass: Reduced rate RTD Bus and light rail service There are many additional perks & programs with the CU Advantage. Diversity and Equity: The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment. Qualifications: Minimum Qualifications: High School Diploma or GED. A combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years Substitution: Appropriate education will substitute for the required experience on a year-for-year basis. Applicants must meet minimum qualifications at the time of hire. Preferred Qualifications: EPIC experience. MS Office experience. Bilingual, Spanish-speaking. Understanding of HIPAA practices and patient confidentiality. Experience with appointment scheduling and insurance verification. Three (3) years or more of administrative experience in a health-care setting. Conditions of Employment: Current Basic Life Support (BLS) for Healthcare Providers issued by American Heart Association or American Red Cross healthcare provider level CPR certification or be willing, able, and eligible to obtain certification within 30 days of employment. Must be able to work in-person. Must be able to travel to alternate locations as assigned. Knowledge, Skills and Abilities: Ability to maintain a positive attitude with clients, employees, and management. Ability to work quickly - individually and as part of a team. Ability to read, analyze, and interpret policies, documents, and regulations. Must be detail-orientated and maintain excellent organizational skills. Must be tech savvy (ability to understand, apply, and benefit from technology). Ability to effectively communicate at all levels, to include physicians, leadership, and staff. Ability to work within large, complex healthcare systems. Ability to attest to computer proficiency and learn new computer applications. Ability to keyboard/type, write legibly, and accurately record information. Ability to analyze and interpret data. Ability to organize workflow with particular focus on tracking patient care and improving patient flow. Effectively copes with fast-paced environment and typical job stressors. Ability to deal calmly and courteously with people. Ability to follow oral and written instructions and established procedures. Ability to multitask efficiently and effectively while maintaining quality control standards. Ability to maintain accuracy, consistency, and confidentiality. Demonstrates personal integrity, honesty and sincerity at all times. Ability to perform basic filing, office procedures and word processing. Ability to adhere to all policies and procedures, including but not limited to standards for safety, attendance, punctuality, and personal appearance. How to Apply: For full consideration, please submit the following document(s): 1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position. 2. Curriculum vitae / Resume 3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address. Questions should be directed to: Mark D'aiuto at ************************** Screening of Applications Begins: Immediately and continues until position is filled. Anticipated Pay Range: The starting salary range (or hiring range) for this position has been established as HIRING RANGE $39,060 - $45,314 The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level. Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line. Total Compensation Calculator: ***************************** ADA Statement: The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at ******************************** . Background Check Statement: The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees. Vaccination Statement: CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program. Application Materials Required: Cover Letter, Resume/CV, List of References Job Category: Administrative Support and Related Primary Location: Denver Department: U0001 -- Anschutz Med Campus or Denver - 21613 - SOM-OB/GYN MFM GENERAL OPS Schedule: Full-time Posting Date: Feb 14, 2025 Unposting Date: Ongoing Posting Contact Name: Mark D'aiuto Posting Contact Email: ************************** Position Number: 00832045

JOIN OUR TEAM! We are proudly managed by O'Reilly Hospitality Management, LLC ("OHM") At OHM, we are: A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts. Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact. Seeking supportive, collaborative, detailed-oriented people to join our team! At OHM, we offer: 401(k) & Roth 401(k) with company match - full-time and part-time Team Members are eligible! Health, Dental, Vision & Life Insurance Paid Time Off, including Paid Parental Leave Growth Potential and Career Advancement Hotel/Restaurant Travel Perks & Discounts! Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one! Now Hiring: Front Desk Agent Location: DoubleTree by Hilton Denver-Aurora Essential Responsibilities: Takes the initiative to greet guests in a friendly and warm manner. Registers and assigns rooms to guests. Issues room key and instructions to bell person or directly to guest as appropriate, without announcing room numbers. Transmits and receives messages using telephone, fax, and switchboard. Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment, and travel directions. Keep records of room availability and guests' accounts. Computes bill. Collects payment and makes change for guests. May make, confirm, and cancel reservations for guests. Posts charges such as room, food, liquor or telephone by hand or machine. May make restaurant, transportation, or entertainment reservations for guests. May deposit guests' valuables in hotel safe or safe-deposit box. Understands and enforces the hotel company credit policies. Accounts for all cash and makes deposits in accordance with company policies. Communicates effectively with other front office and hotel departments. Reports to work for scheduled shift, on time and in uniform in accordance with company policy. Knows and complies with all company policies and procedures pertaining to this position and its duties. Embrace O'Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture. Performs other duties and responsibilities as required or requested. If functioning in a Lead Capacity: (a) takes responsibility for assigned team members in the absence of the Supervisor, (b) assigns work, and ensures proper performance of assigned team members. Skills & Abilities: Strong leadership, management, organizational and communication skills. The ability to spot and resolve problems efficiently. Excellent verbal and written communication skills. The ability to deliver results. The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions. The ability to multitask and prioritize. Experience with relevant brand-specific PMS. Have computer skills to include Microsoft Word, Microsoft Excel, etc. Education & Experience: High School diploma or GED preferred. Hospitality customer service experience preferred, but not required. PM availability required. Hours: Due to the nature of the business, scheduling may vary and include nights, weekends, and holidays. Physical Requirements of the Position: Standing for long periods of time. Light Work: Exerting up to 40 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 20 pounds of force frequently (Frequently: activity or condition exists up to 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists up to 2/3 or most of the time) to move objects. May be required to lift in excess of 40 pounds on occasion. Work Conditions: Inside work environment. Not substantially exposed to adverse conditions. O'Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.

Schedule Shift: June thru August - PM from 3:00pm - 11:30pm or other AM / Mid-shift based on Hotel Business demands as needed during out busy season at the Resort. Big Plus: Hilton experience particularly in OnQ. Compensation: $20.00 Per Hour What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: -Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her -Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards -Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries -Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy -Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner -Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction -Receive, input, retrieve and relay messages to guests What are the Perks? -Exclusive team member discounts, including travel discounts! -Paid time off, including holidays -Extensive benefits package -And more! NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate. Age requirement: 21+ Application Deadline: April 30, 2025 or until the position has been filled.

Work in a company where people truly believe in what they're doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends. Work from home opportunity! *Must be located in Denver, Colorado Job Duties Responsible for supporting the daily operations of the Specialty Reservations department, including, but not limited to, answering guest interactions (e-mail and calls), handling escalated issues as well as handling, researching and resolving booking issues, while providing the guest with a 4 Keys Guest Experience. The Host must provide a world-class customer experience by following customer service guidelines to exceed customer expectations. In addition, the position the Host must meet or exceed department Key Performance Indicator's and maintaining efficient operational standards with a high degree of accuracy. Specialty Reservations will include Wholesale, Group Reservations, VIP/Comp, Condo Owner, Outrigger Business Connection, and others as determined. One year of hospitality experience or two years general customer service experience highly preferred. Data entry and contact center knowledge preferred. Come Work Here! Base pay starts at $19 with potential for adjustment based on factors such as an applicant's skills, experience and/or education. Health Insurance (Dental, Medical, Prescription, Vision) Paid Holidays, Sick, Vacation and Medical Leave Retirement Plan (401K) Recognition and Award Programs Employee Assistance Program Discounted Hotel Rates And many opportunities for growth through our training and development programs! *please note that benefits may vary depending on position or property

Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required. ● Greets guests with genuine and warm spirit of hospitality ● Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment ● Posts transactions to guest and master accounts ● Reviews guest account balance, ensuring that payment is secured ● Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards ● Reviews arrivals and blocks special requests ● Processes required reports, including down time, high balance, etc. ● Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items. ● Handles guest requests and concerns in a courteous and efficient manner ● Coordinates the delivery of guest services by other hotel departments and outside businesses ● Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner ● Prepares guest amenities, and ensures delivery in a timely manner ● Handles in-house guest reservation requests such as extension, late check-out, and rebooking ● Handles check-out procedures swiftly and accurately and assists guests on departure. ● Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests ● Stores guest luggage ● Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets ● Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines ● Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication ● Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security ● Operates the franchise terminal and performs designated maintenance tasks ● Maintains procedures for credit control and handling of financial transactions ● Maintains guest safety & privacy by adhering to established procedures ● Issues safety deposit boxes for guest use, following security protocol ● Monitors key box, issuing keys to the appropriate staff members. Logs all transactions ● Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up ● Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards ● Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences ● Assists with the relocation of guests, when necessary ● Assists other departments during slow periods ● Additional duties may be added at any time at the discretion of management Consistently models the behavior of a ‘Baywood Ambassador' who: ● Maintains a professional image, including appearance, verbiage, and body language, at all times ● Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact ● Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction ● Fosters teamwork by offering assistance to others, as needed ● Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department ● Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures ● Recommends other Baywood properties to our guests, when appropriate ● Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations SKILLS/QUALIFICATIONS Education: ● High School diploma Certifications / Licenses: ● TIPS, or similar approved, alcohol server training certification (as required) Experience: ● Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience. Additional Skills: ● Ability to multi-task ● Ability to communicate effectively, both written and oral ● Bilingual (Spanish & English) preferred, depending on geographic market ● Ability to work the shifts required for the position ● Ability to learn and adhere to Brand & Baywood Hotels' standards ● Ability to take information from various sources and determine a responsible course of action ● Ability to understand interdepartmental relationships ● Ability to operate office equipment and industry specific software (PMS) ● Ability to remain calm during stressful situations PHYSICAL DEMANDS ● Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours) ● Sitting: Rarely ● Bending, Stooping, Reaching: Occasionally ● Lifting, Push/Pull: 40 lbs infrequently ● Driving: Rarely ● Traveling: None Environmental Conditions: ● Inside: Protection from weather conditions but not temperature changes ● Outside: Rarely View all jobs at this company

***$500.00 Sign-On Bonus!!!!*** Embassy Suites by Hilton Denver Central Park located few minutes away from Northfield's Shopping Area is currently hiring an enthusiastic Front Desk Agent to provide prompt and courteous service. The perfect candidate will be Service Oriented, have an understanding of being friendly and personable, and Reliability is a must! The Position we are looking for is Full Time with hotel experience preferred. ESSENTIAL JOB FUNCTIONS Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor. Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to supervisor/manager. Reports accidents, injuries, near-misses, property damage or loss to supervisor. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Assists other Front Desk Personnel when need. Perform any related duties as requested by supervisor/manager. KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. Prior hospitality experience preferred, but not required. Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts. Ability to read, listens, and communicates effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Hearing and visual ability to observe and detect signs of emergency situations. PHYSICAL DEMANDS Ability to stand and move throughout front office and continuously performs essential job functions. Stand 95% of shift Lifting up to 25 pounds maximum. Occasional twisting, bending, stooping, reaching, standing, walking. Frequent talking, hearing, seeing and smiling. Come be part of our Great team at the Embassy by Hilton Denver Central Park! WHAT WE OFFER: Medical, Dental & Vision insurance, HSA, Basic Life and AD&D Insurance. Paid off for vacation, sick time and Holidays. Great Employee discounts on Hotels all over the world. EEO

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: High School diploma or equivalent required; College course work in related field helpful. Experience in a hotel or a related field preferred. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations An operational knowledge of Microsoft Office suite Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc) Ability to participate in the creation of an enjoyable work environment RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service oriented manner. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times. Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met. Handle requests for information mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service facilities and hours of operation. Answer inquiries from guests regarding restaurants transportation entertainment etc. Establish and maintain good communications and team work with fellow associates and other departments within the hotel. Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other associates. As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel. Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds Access to back of house areas of the hotel and sensitive information Demonstrated ability to handle cash prepare and deposit cash drops secure and balance bank Interact and occasionally have unsupervised contact with guests and/or colleagues Access and control to sensitive areas in the hotel premises including Master Keys and/or guestrooms Storage/Liquor Room and secured file cabinets Drive safely on behalf of the company for business reasons Maintain a high level of trust and responsibility Represent the company with certain level of reputation and good character as well as exercise sound judgement Property Details Our Aurora hotel is located near Dick's Sporting Good Park, Aurora Sports Complex, Gateway Park, and Cherry Creek State Reservoir. We are also located ½ a mile from the Light Rail that puts you only minutes from Downtown Denver. Great location aside, guests will love our hotel's spacious rooms and convenient amenities like the indoor pool, 24hr fitness center, on-site dining, and complimentary shuttle service available by request. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical Dental and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Compensation Min USD $13.65/Hr. Compensation Mid USD $15.93/Hr. Compensation Max USD $19.12/Hr.

Education & Experience: • Experience in a hotel or a related field preferred. • High School Diploma or equivalent required. • Computer experience required. • Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner. Requirements: Must be able to work well in stressful, high pressure situations. Must be effective in handling problems in the workplace, including preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding and clarifying the concerns and issues raised by co workers and guests. Essential: Approach all encounters with guest and employees in an attentivek friendly service-orientel manner. Maintain a warm and friendly demeanor at all times. Employees must at all times be attentive, friendly, helpful and courteous to all guest, managers and fellow employees. Follow all cash handling and credit policies. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Must have a valid drivers license. Must be comfortable driving the hotel shuttle van within a 6 mile radius. View all jobs at this company

Join the World of VIBE DINING as a Guest Service Agent! Looking for a fast-paced, high-energy role where every call counts? Be the voice of The ONE Group, providing seamless guest experiences across our award-winning restaurant brands. This is an exciting opportunity to transition from the restaurant floor to a high-intensity, service-driven office environment. Why Join Our Call Center Team? Commuter Bonus: * Full-time employees receive $250/month * Part-time employees receive $150/month Fuel Your Shift: Two complimentary meals provided daily Flexible Scheduling: Balance work and life while thriving in a non-stop hospitality setting Shifts Available: This is not your standard 9-to-5 job-our call center operates during peak dining hours to serve guests when they need us most. Must be comfortable with evening, late-night, and weekend availability. * Thursday through Monday * 5:00 PM - 1:00 AM * 3:00 PM - 11:00 PM * 2:00 PM - 10:00 PM * Additional shifts may be available * Comprehensive Benefits Package * Medical, Dental, and Vision Insurance * Group Life and Disability Insurance * Group Accident, Hospital Indemnity, and Critical Illness Insurance * Traditional and Roth 401(k) Plan * Exclusive Perks & Growth Opportunities * Employee Dining Discounts and/or Complimentary Onsite Meals * Career Development & Limitless Growth Opportunities * If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations. * Employee Assistance Program (EAP) * Commuter and Dependent Care Benefits About the Role The Guest Service Agent is a critical part of our team, handling high-volume guest inquiries across multiple platforms (phone, chat, email, and social media). You'll coordinate reservations, private dining, catering, and take-out orders while ensuring each guest experience is seamless and stress-free. If you thrive in fast-paced, high-pressure environments and enjoy providing top-tier hospitality, this role is for you! Who We Are Looking For: * A customer service pro with a passion for hospitality * Thrives under pressure in a high-volume, constantly evolving setting * Experienced with Contact Center communication software, OpenTable, Microsoft 365 * A problem-solver who can think fast and adapt quickly * Strong communicator with excellent phone etiquette and writing skills * Flexible and available to work nights, weekends, and holidays-we're busiest when others are dining out! * Punctual, reliable, and a team player who is always ready to elevate the guest experience Are you ready to bring the VIBE and make every interaction count? Apply now and be a part of something extraordinary!

Our Story : If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states. We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer! Rule #2 - Bring a good attitude to work with you every day and take pride in your work! Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS? Fun, team-oriented environment Full-time and part-time positions available to meet your needs Great opportunities for growth Community Involvement Discounted hotel stays Recognition and awards Paid time off BENEFITS: We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily with our Daily Pay Program! JOB OVERVIEW - FRONT DESK AGENT Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously. A TYPICAL DAY: Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay. Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments. REQUIREMENTS: Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays. POTENTIAL CAREER PATH: Front Office Supervisor or Sales Coordinator - Front Office Manager or Administrative Assistant InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

The work of an Office Agent includes but is not limited to counter customer services, computer data entry, international cargo documents handling, retrieve import / deliver export documents to and from aircraft, acceptance of cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations, releases import international freight upon review of CBP clearances and authorizations, collects air freight charges, prepare freight transfer manifests, handles phone calls in a professional and courteous manner, accepts dangerous goods in accordance to FAA Regulations and the IATA DGR, etc. Knowledge, Skill and Abilities • Intermediate computer skills with working knowledge of Microsoft Office programs. • Excellent English verbal and written communication skills. • Must be able to handle stress in a fast-paced environment and ensure deadlines are met. • Ability to concentrate on detail. • Ability to lift 50-70 lbs. • Adhere to safety practices and programs. • Ability to multitask. Education and Experience • High School Diploma or GED required. • 1 year of previous Cargo Agent experience is preferred • Valid US driver's license. • Successful completion of required airport badging process and pre-employment drug screen is required. Schedule of Hours As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, adhocs, etc., Strict adherence to company attendance policies are expected and enforced. $23 Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

Job Title: Hotel Front Desk Agent Salary: $20 Status: Full Time Shift: Varies Step into the vibrant world of hospitality at Monarch Casino Resort Spa! Dive into a world of dynamic roles, each offering growth and adventure. Elevate your skills, connect with people from around the globe, and be part of a team that turns every stay into a memorable experience. Responsibilities * Extend a warm and friendly welcome to all guests, both internal and external. * Offer clear directions and guidance to guests as needed. * Efficiently manage guest check-ins and check-outs, including retrieving reservations, confirming special requests, programming room keys, calculating charges, updating accounts, and processing payments. * Manage guest mail with care and accuracy. * Address guest concerns and feedback, recording comments for follow-up. * Answer phone calls promptly and courteously. Qualifications * High School Diploma preferred. * Previous hotel/resort experience preferred. * Must be friendly, approachable and team oriented. * Must have good communication skills. * Ability to work well with others and alone. * Must be able to work all shifts, weekends and holidays. Benefits: * Enhanced health, dental, and vision insurance, along with a flexible spending account. * Education, tuition, and certification reimbursement (up to $6,000 per calendar year). * Growth opportunities available within department/company. * Access the team dining hall with one free hot meal per shift. * Company-matched 401k. * Paid time off and six observed holidays. Don't want to drive to Black Hawk? You don't have to! Check out these casino bus routes at ********************* or ************************** As a Team Member of Monarch, we subsidize your bus transportation up to 80%! An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch's intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

The work of an Office Agent includes but is not limited to counter customer services, computer data entry, international cargo documents handling, retrieve import / deliver export documents to and from aircraft, acceptance of cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations, releases import international freight upon review of CBP clearances and authorizations, collects air freight charges, prepare freight transfer manifests, handles phone calls in a professional and courteous manner, accepts dangerous goods in accordance to FAA Regulations and the IATA DGR, etc. Knowledge, Skill and Abilities * Intermediate computer skills with working knowledge of Microsoft Office programs. * Excellent English verbal and written communication skills. * Must be able to handle stress in a fast-paced environment and ensure deadlines are met. * Ability to concentrate on detail. * Ability to lift 50-70 lbs. * Adhere to safety practices and programs. * Ability to multitask. Education and Experience * High School Diploma or GED required. * 1 year of previous Cargo Agent experience is preferred * Valid US driver's license. * Successful completion of required airport badging process and pre-employment drug screen is required. Schedule of Hours As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, adhocs, etc., Strict adherence to company attendance policies are expected and enforced. $23 Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

The work of an Office Agent includes but is not limited to counter customer services, computer data entry, international cargo documents handling, retrieve import / deliver export documents to and from aircraft, acceptance of cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations, releases import international freight upon review of CBP clearances and authorizations, collects air freight charges, prepare freight transfer manifests, handles phone calls in a professional and courteous manner, accepts dangerous goods in accordance to FAA Regulations and the IATA DGR, etc. Knowledge, Skill and Abilities • Intermediate computer skills with working knowledge of Microsoft Office programs. • Excellent English verbal and written communication skills. • Must be able to handle stress in a fast-paced environment and ensure deadlines are met. • Ability to concentrate on detail. • Ability to lift 50-70 lbs. • Adhere to safety practices and programs. • Ability to multitask. Education and Experience • High School Diploma or GED required. • 1 year of previous Cargo Agent experience is preferred • Valid US driver's license. • Successful completion of required airport badging process and pre-employment drug screen is required. Schedule of Hours As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, adhocs, etc., Strict adherence to company attendance policies are expected and enforced. $23 Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

Job Details Comfort Suites Highlands Ranch - Highlands Ranch, CO Full Time $16.50 - $17.00 HourlyDescription Providence Hospitality Partners is based in Denver, Colorado, and founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance. SUMMARY: The Front Desk Agent provides front desk services to guests in a friendly, efficient, and professional manner. DUTIES AND RESPONSIBILITIES: Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety Fulfills guests' needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed Resolves guest problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation. Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork Maintains front desk area in a clean and orderly fashion Possesses and maintains thorough knowledge of hotel and area's attractions Completes all necessary paperwork; maintains files and records Performs clerical duties as required including but not limited to filing, photocopying, faxing, and mailing Performs other related duties as assigned by management Qualifications QUALIFICATIONS: Commitment to excellence and high standards Excellent written and oral communication skills Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Acute attention to detail Strong organizational, problem-solving, and analytical skills Ability to manage priorities and workflow Excellent customer service skills Ability to understand and follow written and verbal instructions Professional appearance and demeanor Ability to effectively communicate with people at all levels and from various backgrounds Bilingual skills a plus EDUCATION AND EXPERIENCE: Prior experience in hospitality industry or equivalent preferred COMPETENCIES: Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Continually required to stand, walk, bend, and reach Continually required to utilize hand and finger dexterity to operate a keyboard and office equipment Occasionally required to lift/push/carry items up to 25 lbs. SALARY: $16.00 - $17.00 HOURS: Full - Time BENEFITS: Medical, Dental, and Vision Insurance Voluntary Short-Term and Long-Term Disability Company paid Basic Life and AD&D Insurance 401(k) with Company match Paid Time Off and State required sick pay 8 Paid Holidays Hotel discounts by brand

The Four-Diamond, award-winning Omni Interlocken Resort welcomes you to a retreat into modern luxury. Nestled against the backdrop of the Rocky Mountains, this year-round Colorado resort near Denver offers a wealth of on-site amenities. With its stunning panoramic views of the mountains or valley, unmatched luxuries and the essence of snow-capped mountain tranquility, the Omni Interlocken Resort is sure to sweep you off your feet. The Omni Interlocken Resort's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Interlocken Resort may be your perfect match. Job Description Omni Hotels & Resorts is seeking a full-time Guest Service Lobby Agent for the beautiful Interlocken Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! Omni Hotels & Resorts was named one of the Best-Led Companies in 2024 by Glassdoor! Omni Interlocken Resort & Spa is seeking a Guest Service Agent to join our outstanding front office team! This vital role will work closely with the Front Office Manager and Leaders to successfully execute all operations relating to the Guest Services lobby experience resulting in high levels of guest satisfaction. This highly motivated individual will be responsible for providing a five-star welcome and departure experience to each guests, as well as, serving as ambassadors throughout the guest's stay. Guest Service Lobby Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Guest Service Lobby Agents are also responsible for resolving guest issues and completing special requests. This role will work as an integral part of the front desk division to create a 4-diamond guest experience from guest arrival through departure. This includes shuttle driver, bellman and lobby attendant responsibilities. We are looking for motivated and energetic individuals who love contributing to a winning team. If you have customer service experience in a hotel environment and a passion for serving others, we would love to speak with you about this role. Salary range for this position (based on experience): $22.00/hour . Full Time Associates at Omni Interlocken Resort are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k and Paid Time Off Accrual. Omni Interlocken Resort reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race. Additional associate benefits offered include golf privileges, discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more. Responsibilities Greet all guests warmly and friendly, offering assistance, including escorting guests to their rooms, and helping with luggage. Informing guests of all the property amenities, hours of operation and local areas of interest and activities. Reviewing the room features to the guest (use of the room key, hydration stations, in-room safe and other services). Responds to all guest requests appropriately and remains alert, courteous, and helpful to guests and fellow associates always. Assisting with arrival of vehicles on the front drive and providing information on parking information and retrieval of vehicle. Responsible for doorperson coverage as needed. Maintain front drive and lobby in a clean and tidy manner. Assist with luggage storage, retrieval, and departure from the room in a timely manner. Deliver guest amenities or special requests to guest rooms (i.e. rollaway beds, baby cribs, refridgerators, toothbrushes/toothpaste, shampoo, etc). Drive town car vehicle to and from designated destinations in a timely manner Apply knowledge of driving and skills in maneuvering vehicle at varying speed in difficult situations, such as inclement weather and heavy traffic Greet guests and provide on boarding assistance Ensure cleanliness of town car vehicle; including interior and exterior Inspect vehicle daily and report any damage or safety concerns immediately to management Maintain accurate log of vehicle maintenance Report any safety concern immediately to management Maintain accurate log of services rendered Create memorable experience during transportation service Maintain 4-Star/4-Diamond standards of guest service. Accept other special duties as requested by management. Assist in keeping front entrance clean and tidy Understand all emergency procedures Understand all amenities and services offered at the Hotel and local area Show initiative in finding ways to contribute to the hotel's operation and guest experience. Notify the front desk of VIP arrivals whenever possible. Understand all Moments of Service scenarios Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Customer Service Oriented Must pass pre-employment drug screen and motor vehicle background check. Outgoing, friendly personality Valid Drivers License required Flexible schedule; including days, nights, weekends, and holidays Candidates must have previous customer service experience; hotel experience is preferred. Follow all company policies, procedures and report accidents, injuries, and unsafe work conditions to manager. Excellent customer service, anticipation of guest needs and problem-solving skills are required. Must have strong communication, presentation, training, and organizational skills. Maintain a professional business appearance, attitude, and performance. Must be able to work a flexible schedule including weekends, and holidays. Lift, carry, and place objects weighing up to 50 lbs. without assistance. Move, push, and pull objects weighing up to 200 lbs. without assistance. Ability to sit or stand for long periods of time or for an entire work shift. Ability to bend in order to lift heavy items Must be 18 years or older. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com . Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

Property Elevate Your Career by joining the DoubleTree Denver Family! At the DoubleTree by Hilton Denver we consistently rise above the competition. We are an Employer of Choice-we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. We offer all of our employees the following benefits: * Highly competitive wages * Free Parking * Hotel room discounts and travel benefits with the Hilton family of brands as well as Pyramid and Benchmark hotels * 401K Plan with Employer Match Additionally, we offer our full-time employees the following benefits: * Paid Time Off (PTO) * Unlimited Paid Time Off (PTO) rollover * Paid Time Off (PTO) cash out options * Comprehensive employee benefit/insurance programs * Company paid life and AD&D insurance * Tuition reimbursement * Paid Time Off with unlimited PTO rollover and PTO cash out options * 7 Paid Holidays * Free Ecopass/RTD Pass If you have a genuine passion for hospitality, come and join our team. The DoubleTree by Hilton Denver is a premier destination for both business and leisure travelers. Our hotel offers world-class accommodations and meeting facilities, all backed by the exceptional service that defines the Hilton brand. We pride ourselves on creating unforgettable experiences for our guests, whether they're here for a conference, a wedding, or a special event.You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree by Hilton Denver with Pyramid Hotel Group can mean for you! The DoubleTree by Hilton Denver is an Equal Opportunity Employer committed to a diverse and inclusive work environment. EOE/AA We are looking for a highly motivated individuals to join our Guest Services team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Guest Services Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: * Help guests discover their "Wanderlust" experience * Provide exceptional customer service by being engaging and taking sincere interest * Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. * Help to resolve problems and "WOW" guests through recovery when things aren't quite right * Promote and sell special hotel programs. * Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. * Be knowledgeable of all emergency procedures and policies. * Maintain house bank. * Communicate all pertinent information to manager on duty. * Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. * Assist other departments as needed. Qualifications High School Diploma Previous customer service experience preferred Strong computer and organizational skills Compensation Range The compensation for this position is $19.00/Hr. - $19.00/Hr. based on qualifications and experience.

Part-time Description The Guest Service Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, handles all special requests for services or information in accordance with standard policies and procedures. RESPONSIBILITIES Register guests and assign rooms accommodating special request whenever possible Assist in pre-registration and blocking of rooms for reservations Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures Understand room status and room status tracking Know room locations, types of rooms available, and room rates Use promotional selling techniques to sell rooms and to promote other services of the hotel Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms Possess a working knowledge of the reservations department. Take same day reservations and future reservations when necessary File room keys Process guest check-outs. Post and file all charges to guest, mater, and city ledgers accounts Follow procedures for issuing and closing safe deposit boxes Use proper telephone etiquette Use proper mail, package, and message handling procedures Read and initial the pass-on log and bulletin board daily. Must know of daily activities and meetings taking place in the hotel. Attend meetings as required by management Coordinate guestroom maintenance work with the maintenance department Report any unusual occurrences or request to the manager or assistant manager Maintain the cleanliness and neatness of the front desk area All other duties, as assigned. Requirements KNOWLEDGE, SKILLS AND ABILITIES The Guest Service Agent must demonstrate knowledge in the following areas: - Customer Service experience - Know room locations, types of rooms available, and room rates - Comprehension of Spirit Hospitality and hotel's scheduling system-understand room status and room status tracking - Know Hotel brand standards - Know Accident prevention policies - Know all Safety and Emergency procedures - Knowledge of front office equipment This Position must demonstrate the following mental and physical skills: - Analytical and problem-solving skills - The ability to learn and adapt to technology used within the hotel - Excellent verbal and listening communication skills - Stress & time management skills - Ability to work well independently and in a group - Ability to stand for eight hours - Ability to perform physical requirements of the position - Ability to push and pull 30lbs. This position must demonstrate the following personal attributes: - be respectful, honest, and trustworthy - possess cultural awareness and sensitivity - demonstrate sound work ethics - demonstrate professional personal presentation through dress, communication, and actions WORKING CONDITIONS Physical Demands The Guest Service Agent will spend 8 to 10 hours a day walking or standing. This position will be required to bend at the knees and waist, squat, reach over-head, and extend arms out in front. This position works in an indoor setting. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Environmental Conditions The Guest Service Agent may be interrupted frequently to meet the needs and requests of guests. This position may find the environment to be busy and loud at times. Salary Description Hourly