Food Service Manager job description

Pilot Flying J is the 10th largest privately held company in North America with more than 28,000 team members. As the industry-leading network of travel centers, we have more than 950 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division is a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958, we are proud to be family owned and consider our team members to be part of the family. Our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Pilot Flying J is part of the Pilot Company family of brands that keeps North America's drivers moving, including E-Z Trip, Mr. Fuel, One9 Fuel Stop, Pride, StaMart and Xpress Fuel.
Deli Shift Manager – Restaurant / Food Service
Drive Your Future
We are leaders in the retail and restaurant industries, allowing us to specialize in customer service and leadership development. It takes a lot to keep our units running smoothly. We serve a million customers a day in our locations and we need the most determined and innovative industry players on our team.
Pilot Flying J is committed to making life better for Professional drivers. We have more than 650 retail locations and are the largest operator of travel centers and travel plazas in North America. With over 350 restaurants, we are one of the largest restaurant franchisees in America and proudly serve our customers 24 hours a day, 365 days a year. If you are customer-service driven and thrive in a fast-paced, high-energy environment, then you’ll love this opportunity.
Position Summary
Our Deli Shift Managers are responsible for supervising employees in the hot deli area and ensure Deli Team Members follow proper food preparation and food safety guidelines and standards. Deli Shift Managers consistently deliver and coach others to deliver fast service, friendly smiles and clean facilities to all of our customers.

About This Opportunity
· Provides customers with fast, friendly food and customer service in a clean environment.
· Drives sales through appearance, maintenance and execution of the deli department.
· Assists the Deli Manager by ensuring that food in the hot deli is fresh and the area is kept clean and well stocked.
· Maintains the quality and appearance for all deli products and promotional signage.
· Monitors deli supplies and kitchen equipment inventory.

Basic Qualifications
· Experience in a similar position, preferably with a restaurant, hospitality or food service background.
Incredible customer service skills and the ability to help maintain a customer focused culture. Ability to maintain equipment according to food safety standards. Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors and corporate representatives. Must be able to work a flexible schedule of nights, days, weekends and holidays.
Benefits
- Flexible Schedule
- Flexible Spending Account
- Weekly Pay
- Tuition Reimbursement
- Nation-wide Medical Plan/Dental/Vision
- Adoption Assistance
- 401(k)
Pilot Flying J provides an extensive training program to help provide new hires with everything they need to succeed and thrive in our fast-paced environment
Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay


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We are looking to hire a Food Service District Manager for our Bourbon Street Delis located inside of Tobacco Plus and Shop Rite locations in Lake Charles, LA!
Must have previous food service management experience.


Previous District Manager experience preferred but not required.


Must have great customer service skills.


Must be able to work in a fast paced environment.


Ability to work with, train and develop Deli Managers and employees.


Must be familiar with Microsoft Excel, Word, and Outlook.


Must have a valid drivers license and reliable transportation.


Must be located in Lake Charles or surrounding area.


Ability to control waste, count inventor and manage other expenses to meet company goals.


Must be able to drive for extended periods of time to cover assigned territory..


Serv Safe food safety certified or ability to be certified upon hire.


Proven leadership with organizational and merchandising skills.


Professionally represent Tobacco Plus and Shop Rite at any public or private function to which it is required you attend or attends voluntarily.


Benefits/Perks (qualified employees):
Medical/Dental Insurance Prescription Card 401 (k) Profit Sharing Paid Vacation Paid Holidays Sick Pay
Company Introduction
In 1966, John Dan Gielen pursued his dream of going into the convenience store business.
Shop Rite was incorporated May of 1966. The first store is still in operation today, Shop Rite #1.
Currently there are 35 locations throughout Louisiana. Our mission is to be the best convenience
Store operation in the world. Serving the public is our business. The heart of Shop Rite is our
People – all of them are important. Their attitudes toward doing their job well will lead to our
Being the best convenience store operation in the world. Together we can do it. Together we can make EVERY customer’s visit an experience of total value; one that they will never forget. We will build our business on Great Customer Service! Fast, friendly service in a clean and wholesome environment.

The Food Service Assistant Manager shares responsibility for the departments' operation with the Food Service Manager and will be responsible for directing personnel and performing all the duties required to satisfy the customer.
Responsibilities
- To greet, satisfactorily serve, and thank the customers for shopping at our store.
- To operate safely, efficiently and ensure all personnel are instructed in the proper use of all food service equipment in the store in a manner that conforms to company policy.
- To maintain a clean and sanitary work area and follow the cleaning schedule for the department which includes floors, walls, sub area, pizza area, equipment, coffee area, fountain area, and atrium area. Also, to help instruct all employees on the proper use of all chemicals.
- To maintain proper sanitation in compliance with Country Fair policies, Health Department regulations and other governmental agencies.
- To satisfactorily complete all of the company's training programs (Food Service, Sales Associate and Department of Health) and attend periodic meetings as required.
- To communicate with management any customer complaints, safety hazards, violations of laws and/or company policies.
- To maintain a neat, personal appearance by following the company dress code. (Apron, hat or visor, gloves, name tag; any authorized promotional material and a hair restraint to pull back long hair)
- To follow the necessary "build to" levels of products available for sale. To maximize sales while still maintaining company levels and goals on waste percentage.
- To make sure all products are coded, rotated and have the proper date, time, and initials. (cold foods, hot foods, roller grill items, cooler and freezer products)
- To see that any product that is out of date or aged is thrown out and accounted for on the waste sheet.
- To perform duties and assignments directed by the Food Serivce Manager and Store Management.
- To present a positive image of Country Fair to both customers and fellow associates.
- Adhere to all company policies contained in the Employee Handbook and Food Service Manual.
- To order product for the Food Service Department and post an order and delivery schedule.
- To complete any paper work required in the Food Service Program. This includes PLU reports (when necessary), waste sheets, transfers, inventory sheets, gross profit calculations and other necessary forms directed by the District Managers.
- To remain current by instructing and training personnel on the Food Service monthly specials and any changes in the Food Service Programs via emails and/or memos.
- To make sure that all POS signs are maintained in the Food Service Department and are accurate, appealing and current with proper placement.
- Food Service Assistant Department Manager is required to assist the Food Service Department Manager in achieving the budgeted GP%, sales and labor figures.
- Responsible to make sure the temperature log is done every shift the store is open.
- Be responsible to accurately complete the Food Service and deli inventories when needed and to calculate the gross profit. This should be done on a consistent basis.
- Follow described work schedule of 40 hours per week which includes a minimum of 2 - 2nd shifts and 3 - 1st shifts including a Saturday or Sunday.
- To serve the deli customer when necessary in accordance with the regulations of the company.