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Florist skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical florist skills. We ranked the top skills for florists based on the percentage of resumes they appeared on. For example, 13.6% of florist resumes contained floral deliveries as a skill. Continue reading to find out what skills a florist needs to be successful in the workplace.

15 florist skills for your resume and career

1. Floral Deliveries

Here's how florists use floral deliveries:
  • Processed and prepared weekly floral deliveries.
  • Assisted the floral designers & made floral deliveries in our local area.

2. Flower Arrangements

Here's how florists use flower arrangements:
  • Responsibilities-Operated the cash register-Took customer's orders over the phone and in store-Organized flower arrangements-Cleaned and organized the store
  • Take descriptive orders to execute individual flower arrangements, bouquets, and other individual floral arrangements.

3. Customer Orders

Here's how florists use customer orders:
  • Greeted customers, fulfilled customer orders, floral designer
  • Managed shop inventory and customer orders.

4. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how florists use payroll:
  • Managed all facets of day-to-day business administration, accounts payable/receivable, and payroll, ensuring an efficient operation.
  • Manage customer records and employee records; work with accounting firm to gain personal employee information for payroll and tax purposes.

5. Water Plants

Here's how florists use water plants:
  • Water plants, restocked items and any items to shelves in store as needed.
  • Deliver flowers, create floral arrangements, water plants and clean plant cooler.

6. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how florists use retail sales:
  • Ordered arranged and cared for flowers oversaw other employees, deliveries, retail sales, worked with customer and suppliers
  • Work with customers in retail sales, setting displays, open and close store.

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7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how florists use customer service:
  • Created floral arrangement* Provide excellent customer services to internal and external customer* Answer incoming and outgoing telephone calls* Deliver floral arrangement
  • Ensured customer service satisfaction by maintaining professionalism when handling their floral orders with careful organization and dedication.
Select Skills To Add To Your Resume

8. Phone Orders

Here's how florists use phone orders:
  • Juggled in-store, online and telephone orders; organized heavy volume of pickups and deliveries.
  • Managed the register, checking out customers, receiving over the phone orders.

9. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how florists use pos:
  • Processed cash, credit card transaction on POS System and for sales, returns and exchanges.
  • Assisted customers in their flower purchases while using a florist related POS system.

10. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how florists use sales floor:
  • Helped to keep the sales floor clean and assisted in setting up innovative marketing displays during the holiday season.
  • Design and create both traditional and modern floral designs for the sales floor.

11. Event Planning

Here's how florists use event planning:
  • Integrated business information onto search databases for SEO optimization * Assisted with event planning and marketing of monthly design class.
  • Assisted with event planning - weddings and funerals.

12. FTD

Here's how florists use ftd:
  • Ended close to 5 years with FTD as a National Marketing Consultant (Inside Sales, Publications Department).
  • Use of other computer software for the Floral business (Tele-Floral, FTD wiring services).

13. Customer Complaints

Here's how florists use customer complaints:
  • Resolve billing discrepancies and customer complaints to ensure top quality service and satisfaction.
  • Resolve customer complaints and issues successfully.

14. Plant Care

Here's how florists use plant care:
  • Maintained floor displays, handled plant care in the greenhouse, and created floral arrangements on an as needed basis.
  • Assist customers by answering questions on wide-ranging topics such as plant care and knowledge and types of arrangements.

15. Front Desk

Here's how florists use front desk:
  • Front desk and sales duties included answering phone, answering customer inquiries and completing customer order forms.
  • Handled front desk while manager or others were unavailable.
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List of florist skills to add to your resume

Florist Skills

The most important skills for a florist resume and required skills for a florist to have include:

  • Floral Deliveries
  • Flower Arrangements
  • Customer Orders
  • Payroll
  • Water Plants
  • Retail Sales
  • Customer Service
  • Phone Orders
  • POS
  • Sales Floor
  • Event Planning
  • FTD
  • Customer Complaints
  • Plant Care
  • Front Desk
  • Flower Shop
  • Flower Orders
  • Floral Shop
  • Bank Deposits
  • Indoor Plants
  • Inventory Control
  • Floral Orders
  • Customer Relations
  • QuickBooks
  • Groceries
  • Window Displays
  • Inventory Management
  • Floral Products
  • Fresh Flowers
  • Credit Card Transactions
  • Floral Displays
  • Plan Arrangement

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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