Customer Service Representative
Finance Service Representative Job 5 miles from Tustin
Induce Biologics is commercializing a family of bioimplants that includes Natural Matrix Protein (NMP™), which replicates the body's native healing capabilities in order to create natural bone regeneration. The NMP™ proprietary process unlocks the growth factors naturally found in bone, making them bioavailable.
As a Customer Service Representative, you will be responsible for receiving, processing and recording customer orders. The Customer Service Representative also handles customer inquiries and resolves issues. The individual will work closely with various teams to ensure prompt and effective resolution of customer issues and provide excellent support to enhance the overall customer experience.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Provide outstanding customer support by processing and responding to customer and sales team needs.
Process orders & inquiries received via phone, fax, email and eCommerce platform.
Maintain customer account information, ensuring maintenance of all related paperwork.
Assist with customer onboarding, including navigating the website, placing orders, and resolving issues related to ordering.
Gather customer feedback and share insights with the team to improve processes and enhance the overall customer experience.
Handle customer complaints and inquiries in a timely manner.
Collaborate with customers and QA to provide information requested by QA to facilitate investigation and closure of product complaints.
Advise customer on product availability and inventory status; assist with ordering problems involving delivery, pricing and billing.
Promote our products through effective support and ongoing relationships with all customers, internal and external.
EDUCATION/EXPERIENCE
High School Diploma or equivalent
Minimum of two (2) years' experience in customer service, preferably in a similar industry.
Preferred experience with a small company and/or start-up environment in the medical device, biologics, or pharma/biotech industry.
SKILLS, KNOWLEDGE AND/OR ABILITIES
Strong customer service focus and customer relations skills.
Must be able to work in a collaborative team environment as well as independently
Proficient in MS Office (Outlook, Word, Excel, PowerPoint, Teams)
Flexibility and strong organizational skills with ability to prioritize multiple tasks and meet daily order deadlines
Must have excellent communication and interpersonal relationship skills.
Available to work Monday - Friday
Must be local and able to work on-site in Irvine, CA.
For California, the base pay range for this position is $23.00 to $27.00 / hour. The pay for the successful candidate will depend on various factors (e.g., qualifications, skills, education, prior experience).
Equal Employment Opportunity Statement
Induce Biologics is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Third-Party Recruiters
Please note that Induce Biologics does not accept unsolicited resumes or inquiries from third-party recruiters or staffing agencies. Any resumes submitted to our team without a prior agreement will be considered the property of Induce Biologics, and we will not be obligated to pay any fees related to unsolicited submissions.
Customer Service Representative
Finance Service Representative Job 9 miles from Tustin
Our partner is a well-known tire manufacturer that produces a wide range of tires for various types of vehicles, including passenger cars, trucks, SUVs, and high-performance vehicles. They are known for its commitment to quality and innovation, offering products that are designed for performance, durability, and safety. They have a global presence and are widely recognized in the automotive industry.
The Customer Service Representative plays a pivotal role in maintaining positive dealer relationships and ensuring efficient order fulfillment. As a key contact point for our clients, this position is responsible for addressing inquiries, resolving issues, and contributing to overall customer satisfaction. Exceptional communication skills, attention to detail, and an understanding of our B2B clients' unique needs are crucial for delivering top-tier service and supporting the growth of our business.
Pay: $22/hr
Status: Temp to Hire
Schedule: Hours must be flexible (start at 6:00am or 7:00am)
Location: Costa Mesa, CA (onsite)
Essential Duties and Responsibilities:
Order Entry
Receive and process telephone, email, and fax orders.
Verify stock availability, locate inventory, and confirm credit approval for invoicing dealer warehouse orders.
Handle container and consignment orders.
Handle freight claims
Monitor and process back orders.
Process inventory returns.
Provide order status information to dealers and Toyo Sales personnel.
Track and trace shipments.
Keep dealers informed about container order status, special promotions, discontinued inventory, and sales program deadlines.
Process billing corrections.
Sales Support
Address dealer inquiries and resolve dealer complaints within the scope of the customer service department's authority.
Manage pricing code entry and maintenance for all assigned dealers.
Maintain regular communication with Regional Sales Managers to report daily order receipts, shipping schedules, dealer inquiries or complaints, and problem-solving.
General Administrative
Make inventory production recommendations and handle warehouse transfer requests.
Process Federal Excise Tax, city, county, and state commission credits, and other credit memos.
Maintain dealer order files and current pricing files.
Respond to dealer and Toyo management inquiries, providing additional information and sales history reports as required.
Other duties as assigned
Qualifications: To perform this job successfully, an individual must meet the following qualifications:
-Ability to work independently and as a team player.
Exceptional organizational skills.
-Effective time-management skills with the ability to prioritize work.
-Strong written, oral, and presentation skills.
-Intermediate proficiency in Microsoft Office (Excel, Outlook, and Word).
-Willingness to work overtime as required for business needs.
-Adherence to Company policies and safety guidelines.
Education and Experience:
High school diploma or equivalent.
Minimum of three (3) years of experience in customer service order processing.
Language Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Effective presentation skills for one-on-one and small group situations.
Mathematical Skills:
Proficiency in basic mathematical operations, including addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form.
Capable of addressing problems involving several concrete variables in standardized situations.
Physical Demands:
While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel, and talk or hear.
Occasionally required to stand, walk, or reach with hands and arms.
Must be able to lift and/or move up to 25 pounds.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
Moderate noise level in the work environment.
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Customer Service Representative
Finance Service Representative Job 5 miles from Tustin
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our client's team in Irvine, CA. In this role, you will be responsible for processing customer orders, preparing shipping labels, answering phone calls, and communicating with vendors to ensure smooth operations. The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
Process customer orders accurately and efficiently
Prepare and print shipping labels
Answer and direct phone calls, providing excellent customer service
Communicate with vendors to resolve any order or shipping issues
Manage and update customer information in the system
Handle customer inquiries and complaints professionally and promptly
Collaborate with internal teams to ensure timely order fulfillment
Qualifications:
Previous experience in customer service, order processing, or a related role preferred
Strong communication and problem-solving skills
Proficient in Microsoft Office (Excel, Word, Outlook)
Ability to work in a fast-paced environment and manage multiple tasks
Detail-oriented with strong organizational skills
Associate, Finance (PACE)
Finance Service Representative Job 5 miles from Tustin
David Taussig & Associates, Inc. (“DTA”) currently has an available open Associate position with our PACE Team working in a hybrid environment and reporting to management in our Irvine office. This position is ideal for a finance professional with two to three years of experience and an interest in public finance who has a desire to develop a long-lasting, rewarding career with an industry leader. Candidate must reside in Orange County. Responsibilities will increase and include other tasks as the candidate gains experience in the position.
About DTA
DTA is a public finance and urban economics consulting firm with its corporate offices in Irvine, California, Dallas, Texas, Raleigh, North Carolina, and Tampa, Florida. We specialize in municipal infrastructure, public services finance, and land development economics. DTA provides consulting services to both public and private sector clients throughout California and fifteen (15) other states, including clients in Arizona, Colorado, Florida, Hawaii, Idaho, Illinois, Missouri, Montana, Nevada, New Mexico, North Carolina, South Carolina, Texas, Utah, and Washington. Notably, DTA has been a pioneer in the implementation of new municipal finance techniques to fund public infrastructure and municipal services on behalf of both municipalities and real estate developers. We have been recognized as an innovator in the use of analytical methods and modeling approaches that are now considered state of the art within the industry. More information on DTA can be found on our website at *******************
Duties and Responsibilities
Conduct data research and analysis and support senior staff in the implementation of projects related to municipal finance district formation and administration. These projects include:
· The annual administration and management of property tax levies;
· Other research tasks, as necessary, for specific projects.
· The work to be assigned to the selected applicant will include the following:
· Perform data research and entry;
· Conduct field research;
· Prepare spreadsheet models;
· Develop data/tables into comprehensive reports;
· Evaluate data for trends and communicate results;
· Communicate with clients both verbally and through written correspondence;
· Respond to property owner phone calls; and
· Conducts other duties as assigned.
The work to be assigned to the selected applicant will include the following:
Perform data research and entry;
Update spreadsheets;
Prepare and enter data/tables into comprehensive reports;
Respond to property owner phone calls; and
Conducts other duties as assigned.
Required Skills
· Bachelor's degree with a minimum of a 3.3 GPA.
· Two - three years of experience in financial or economic analyses or urban planning (preferable, but not required).
· Strong academic performance with an emphasis in economics, mathematics, finance, business, urban planning, statistics, or another quantitative field.
· Strong analytical and statistical analysis capabilities, including attention to detail.
· Advanced computer skills, including Word and Excel. Database application experience is a plus.
· Excellent communication skills, both written and verbal.
· Ability to quickly grasp new concepts.
· Ability to meet project commitments under tight deadlines in a fast-paced, demanding environment.
Please provide a resume, cover letter, and writing sample to *******************. A skills assessment may be requested.
DTA is an Equal Employment Opportunity Employer. No relocation subsidies or visa sponsorship will be offered.
Customer Service Representative - Mission Viejo
Finance Service Representative Job 5 miles from Tustin
An consumer goods company in Mission Viejo, CA is looking for a Customer Service Representative to join their team due to amazing growth on a temporary to hire basis. As a Customer Service Representative, you will be responsible for helping ecommerce customers by providing product and service information and resolving technical issues in a fast paced, team oriented setting.
Pay: $21- $25
Schedule: ONSITE M-F 8:00 AM- 5:00 PM
RESPONSIBILITIES
Manage a high volume of customer service calls, emails, texts, & voicemails
Take incoming calls from new and existing customers in a professional manner
Provide information to customers including verifying requests, answering questions, and offering assistance
Serve as a liaison between incoming vendors/clients and the in-house showroom
Identify and implement customer experience process improvements
Enter and process amazon orders and return authorizations
Additional projects as needed.
Requirements
Looking for a candidate with 2-5 years of related customer or client service experience.
Retail/Consumer products experience is ideal
Degree preferred, but not required
Comfortable interacting with people at all levels on the phone and in-person
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Customer Service Representative
Finance Service Representative Job 5 miles from Tustin
For those who want to keep growing, learning and evolving. We at KellyConnect hear you, and we're here for you! We're seeking a customer service representative to work at a premier employer centrally located in Irvine, California. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Responsibilities:
What's a typical day as a Customer Service Representative? You'll be:
Processing product complaints through ques and other communication channels.
Maintaining a positive experience while investigating complaints in a timely and courteous manner.
Accurately updating databases with pertinent details & product information.
Escalating issues based on severity to appropriate levels as needed.
Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints.
Qualifications:
This job might be an outstanding fit if you:
Have a high school diploma or equivalent.
Have at least 6 months of customer service experience
Have strong problem- solving and organizational skills.
Are able to work in a fast-paced environment.
Are able to work a hybrid work schedule comprised of weekly office & remote requirements.
What happens next:
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today.
Why Join Us? At KellyConnect, we value a collaborative working environment that fosters growth and efficiency. If you are detail-oriented, proactive, and ready to contribute to our team's success, we encourage you to apply!
Get a complete career fit with Kelly .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Acerca de kelly
El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año.
Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.
Customer Service Representative
Finance Service Representative Job 13 miles from Tustin
$21/hr + benefits on W2
12+ month contract with likely extension/conversion
Onsite in Brea, CA.
The Brea, CA team is seeking a Customer Service Representative (CSR) with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution. You will be responsible for all customer types of inquiry and products, and you will be working closely with customer and internal teams to provide exceptional customer service in a fast-paced environment.
The CSR will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales/service support, all with accuracy and efficiency.
Key Responsibilities:
Build relationships with customers via phone and email communication and resolve customer issues to ensure a high level of customer satisfaction.
Answer phones in a timely and efficient manner in a high call volume support setting.
Process customer orders via phone, standing orders, field service orders, and replacement orders, fax orders, electronic data interchange (EDI).
Effectively support both sales and service field representatives by responding to inquiries, placing orders, and providing proof of delivery as needed.
Maintain a level of accuracy and efficiency both as a department and individually.
Knowledgeable on our products and special projects as deemed vital by the manager.
Must communicate timely and accurately and establish and maintain good working relationships with upper management and internal departments such as Field Service, Sales, Finance, Bids and Contracts, HR and IT.
Position Requirements:
Must have basic computers skills including MS office 2000 or later including Word, Excel and Outlook. Basic math skills and statistical knowledge.
Proficient at keyboard entry; prior experience entering orders while on the phone a plus; multitasking and problem solving.
Enjoys working with people.
One to three years customer service experience required.
High school graduate required. Associates degree preferred.
Primary language English.
Little to no travel required.
Personal Trait Profile:
Must be self-motivated with a positive outlook and focus on quality work.
Demonstrates personal sense of urgency, attention to detail, and an aspiration for continuous professional development.
Exhibits a need to succeed by setting personal goals to outperform company metrics.
Able to maintain a positive attitude and work constructively in a team environment.
Able to handle multiple tasks and key deliverables while performing under time constraints.
Excellent time management and organizational skill
Interested? Apply today!
Member Service Representative (Bilingual - Vietnamese, Korean, Spanish, or Chinese)
Finance Service Representative Job 5 miles from Tustin
Job Title: Member Service Representative (Bilingual - Vietnamese, Korean, Spanish, or Chinese)
Target Compensation Range: $25.00-$28.00/hour, depending on the level of relevant qualifications and experience.
About Us:
Astiva Health, Inc., located in Orange, CA is a premier healthcare provider specializing in Medicare and HMO services. With a focus on delivering comprehensive care tailored to the needs of our diverse community, we prioritize accessibility, affordability, and quality in all aspects of our services. Join us in our mission to transform healthcare delivery and make a meaningful difference in the lives of our members.
SUMMARY: The Member Service Specialist is responsible for answering telephonic inquiries from current and potential members and providers regarding Medicare Advantage benefits, eligibility, enrollment, claims, referral, prior authorizations, appeals & grievances and other related concerns. Our Member Service Specialists ensure customer satisfaction by providing excellent customer service, displaying a desire to help and maintaining a professional demeanor. Member Service Specialists will be expected to maintain quality and performance standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Handle inbound and outbound phone calls, emails and other necessary communications with members and providers
Clearly identify and act on customer needs to achieve satisfaction.
Clearly explain all details of the Medicare Advantage Plan including procedures, protocols, benefits, and any other necessary information to the member or provider during inbound and outbound calls.
Fully understand all aspects of Medicare Advantage including but not limited to benefits, prior authorization, referrals, claims, enrollment, eligibility, appeals & grievances, providers networks and pharmacy services.
Provide accurate and complete information using the tools provided
Keep detailed written records of each telephone encounter during the call
Adhere to all call center metrics as set forth by CMS regulation and call center leadership.
Attempt to resolve the member's issue completely during the first phone call.
Go above and beyond to provide exceptional customer service.
EDUCATION and/or EXPERIENCE:
2+ years customer service experience
Minimum 1+ years' experience with Medicare Advantage
Health Plan experience.
Excellent verbal and written communication skills including active listening and probing techniques.
Ability to multi-tasks, time manage and prioritize.
Ability to document information while on the phone with the member.
Ability to build rapport with members
Fluent in Spanish, Korean, Vietnamese, or Cantonese/Mandarin (verbal and written)
BENEFITS:
401(k)
Dental Insurance
Health Insurance
Life Insurance
Vision Insurance
Paid Time Off
Customer Service Sales Representative
Finance Service Representative Job 26 miles from Tustin
Calaso USA Inc. is a fast-growing glass packaging distributor, offering complete packaging solutions to its customers. Focusing on high-end glass bottles and jars, Calaso USA Inc. is committed to excellence and innovation in its main sectors of activities: Cosmetics and Personal Care; Perfume and Fragrance; Health and Well-Being; Food and Nutrition.
We are looking for a customer-oriented sales representative. You will act as a liaison, provide product and service information, process order inquiries, and resolve any emerging problems our customer accounts might face accurately and efficiently.
You are genuinely excited to help customers. We are looking for someone who's patient, empathetic, passionately communicative, and proactive. Someone who can put himself/herself in our customers' shoes and advocate for them when necessary.
If problem-solving comes naturally to you. You are confident at troubleshooting and like investigating to resolve customer complaints. Your target is to ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction then this role is for you.
Please Read the Job Description Carefully Before Applying to Ensure You Meet the Requirements.
Responsibilities
• Manage large amounts of incoming calls
• Manage and effectively convert inbound leads into new customers
• Build trust and a sustainable relationship with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal and team sales and customer service targets
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents precisely within Salesforce
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Prepare sample orders for potential new customers
Skills
• Proactivity
• Strong phone contact handling skills and active listening
• Strong writing communication by E-mail
• Familiarity with CRM and ERP systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work well in a team environment
• Strong problem-solving abilities
• Previous experience in sales or customer service
• Bachelor's degree in business administration or related field
• This is a junior role requiring 1-6 years of experience. *It is not a senior- level position*
Job Type: Full-time
Salary: $50k - 57k + up to 18% bonus
Benefits:
Health insurance
401(k) matching
Paid time off
Schedule: Monday to Friday - 8 hours/day (8am-5pm PT)
Work Location: Carson, CA
Work setting: In-person
Performance Area
Communication Skills
Demonstrates clear and professional verbal and written communication.
Actively listens to understand customer inquiries and concerns.
Effectively communicates solutions and information to customers.
Customer Relations
Provides excellent customer service to foster strong relationships.
Engages with customers to identify their needs and provide tailored solutions.
Handles customer feedback and challenges with a positive, solutions-oriented approach.
Sales and Product Knowledge
Maintains a strong understanding of the company's products and services.
Explains product features and benefits effectively to customers.
Identifies opportunities for upselling or cross-selling based on customer needs.
System Navigation
Proficient in using the company's CRM and ERP systems to manage customer interactions.
Accurately enters and updates customer data and order information.
Efficiently navigates systems to ensure smooth customer experiences.
Team Collaboration
Works closely with co-workers and supervisors to meet team goals.
Shares ideas and feedback to improve processes and customer satisfaction.
Adapts quickly to changes and supports team members as needed.
Problem-Solving and Proactivity
Confidently troubleshoots and resolves customer complaints with a solutions-oriented approach.
Investigates customer issues thoroughly and identifies effective resolutions.
Takes initiative to engage with customers and provide additional support when necessary.
Confidently troubleshoots and resolves customer complaints with a solutions-oriented approach.
Investigates customer issues thoroughly and identifies effective resolutions.
Takes initiative to engage with customers and provide additional support when necessary.
Maintains consistent attendance and punctuality.
Demonstrates professionalism in all interactions.
Manages time effectively to balance customer needs and daily responsibilities.
Responsibilities
Manage large amounts of incoming calls and effectively convert inbound leads into new customers.
Build trust and sustainable relationships with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information using appropriate methods and tools.
Meet personal and team sales and customer service targets.
Handle customer complaints, provide appropriate solutions within time limits, and follow up to ensure resolution.
Keep records of customer interactions, process accounts, and file documents within Salesforce.
Prepare sample orders for potential new customers.
Follow communication procedures, guidelines, and policies.
Skills
Proactivity and strong problem-solving abilities.
Strong phone contact handling skills and active listening.
Strong written communication skills for email correspondence.
Familiarity with CRM and ERP systems and practices.
Ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Ability to work well in a team environment.
Previous experience in sales or customer service.
Bachelor's degree in business administration or a related field.
*No third-party agencies or recruiters. Direct applicants only*
Customer Service Representative
Finance Service Representative Job 29 miles from Tustin
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
PRINCIPAL RESPONSIBILITIES:
The CSR will act as a liaison, provide product/services information, answer questions, and resolve any issues that our customer accounts might face with accuracy and efficiency.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned.
Excellent communication skills
Ability to multi-task, prioritize, and manage time effectively
Maintaining a positive, empathetic, and professional attitude toward customers
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
QUALIFICATIONS:
High school diploma or general education degree (GED)
High school math or better is required for addition, subtraction, multiplication and division
One to three years related experience and/or training.
Typing and basic computer skills necessary.
Must be able to prioritize daily tasks and perform in consistent and reliable manner.
Must be able to read and comprehend written materials.
Must have good verbal and written communication skills.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Sales and Customer Service Representative
Finance Service Representative Job 26 miles from Tustin
MIRON Violetglass USA is the North American distributor of MIRON Violetglass, offering a wide selection of Miron Glass jars & bottles and corresponding closures to preserve and enhance high-quality natural products.
MIRON glass offers protection from the destructive spectrum of light and acts as a barrier to prevent the biophotons from natural products from migrating out of the glass. MIRON offers wholesale customers a wide assortment of bottles and jars with accompanying closures and accessories. MIRON glass is ideal for packaging natural cosmetics, esoteric oils, olive oil, honey, tea, spices, water, flower essences, superfoods, vitamin supplements, homeopathic medications, and many other natural products.
We are looking for a customer-oriented Sales and Customer Service Representative who will join our team in Carson California. The right candidate will act as a liaison, provide product and service information, process order inquiries, and resolve any emerging problems our customer accounts might face accurately and efficiently. We want someone who can put themselves in our customers' shoes and advocate for them when needed.
The ideal candidate possesses patience, empathy, excellent communication skills, and proactivity. As a Sales and Customer Service Representative, your main goal is to ensure that customer service standards are met and exceeded, respond promptly and efficiently to customer inquiries, and maintain high levels of customer satisfaction.
If you are genuinely excited about helping customers, problem-solving comes naturally to you, are confident in troubleshooting, and enjoy investigating to resolve customer complaints, then this role is perfect for you.
Responsibilities
Manage large amounts of incoming calls
Manage and effectively convert inbound leads into new customers
Build trust and a sustainable relationship with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal and team sales and customer service targets
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
Keep records of customer interactions, process customer accounts, and file documents precisely
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Prepare sample orders for potential new customers
Skills
Proactivity
Strong phone contact handling skills and active listening
Strong writing communication by E-mail
Familiarity with CRM and ERP systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Ability to work well in a team environment
Strong problem-solving abilities
3+ years in a sales and customer service role is preferred.
Bachelor's degree in business administration or related field
Job Type: Full-time
Salary: $52k - 62k + 5% bonus per year
Benefits:
Health insurance
401(k) matching
Paid time off
Schedule: Monday to Friday - 8 hours/day (8 am-5 pm PT)
Work Location: Carson, CA
Work setting: In-person
Performance Areas
Communication Skills
Demonstrates clear and professional verbal and written communication.
Actively listens to understand customer inquiries and concerns.
Effectively communicates solutions and information to customers.
Customer Relations
Provides excellent customer service to foster strong relationships.
Engages with customers to identify their needs and provide tailored solutions.
Handles customer feedback and challenges with a positive, solutions-oriented approach.
Sales and Product Knowledge
Maintains a strong understanding of the company's products and services.
Explains product features and benefits effectively to customers.
Identifies opportunities for upselling or cross-selling based on customer needs.
System Navigation
Proficient in using the company's CRM and ERP systems to manage customer interactions.
Accurately enters and updates customer data and order information.
Efficiently navigates systems to ensure smooth customer experiences.
Team Collaboration
Works closely with co-workers and supervisors to meet team goals.
Shares ideas and feedback to improve processes and customer satisfaction.
Adapts quickly to changes and supports team members as needed.
Problem-Solving and Proactivity
Confidently troubleshoots and resolves customer complaints with a solutions-oriented approach.
Investigates customer issues thoroughly and identifies effective resolutions.
Takes initiative to engage with customers and provide additional support when necessary.
Confidently troubleshoots and resolves customer complaints with a solutions-oriented approach.
Investigates customer issues thoroughly and identifies effective resolutions.
Takes initiative to engage with customers and provide additional support when necessary.
Maintains consistent attendance and punctuality.
Demonstrates professionalism in all interactions.
Manages time effectively to balance customer needs and daily responsibilities.
Responsibilities
Manage large amounts of incoming calls and effectively convert inbound leads into new customers.
Build trust and sustainable relationships with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information using appropriate methods and tools.
Meet personal and team sales and customer service targets.
Handle customer complaints, provide appropriate solutions within time limits, and follow up to ensure resolution.
Keep records of customer interactions, process accounts, and file documents within Salesforce.
Prepare sample orders for potential new customers.
Follow communication procedures, guidelines, and policies.
Skills
Proactivity and strong problem-solving abilities.
Strong phone contact handling skills and active listening.
Strong written communication skills for email correspondence.
Familiarity with CRM and ERP systems and practices.
Ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Ability to work well in a team environment.
Previous experience in sales or customer service.
Bachelor's degree in business administration or a related field.
*No third-party agencies or recruiters. Direct applicants only*
Customer Service Representative
Finance Service Representative Job 39 miles from Tustin
BABYGOLD is a jewelry brand based in Los Angeles, California, known for creating personalized and high-quality fine jewelry pieces. They offer 14K gold jewelry, diamonds, and exceptional quality without traditional markups. Each piece comes with free shipping and a lifetime guarantee, catering to the everyday woman and her tribe.
Role Description
This is a Fulltime position for a Customer Service Representative at BABYGOLD. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. This role is based in our offices in Downtown Los Angeles, CA
Qualifications
Customer Service Representatives and Customer Support skills
Customer Satisfaction and Customer Experience skills
Previous experience in a customer-facing role
Communication Via Chat Phone and Email
Excellent communication and interpersonal skills
Ability to handle customer inquiries and resolve issues efficiently
Experience in the jewelry or fashion industry is a plus
High school diploma or equivalent required
Customer Service Representative
Finance Service Representative Job 27 miles from Tustin
The Customer Service Representative (CSR) functions as the liaison between Mauser Corporation and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and helps customers with all questions and concerns that arise.
Description for Internal Candidates
Responsibilities:
Establish relationships with customers by communicating and resolving issues.
Responsible for order entry and/or maintenance for assigned accounts.
Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members.
Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
Reviews orders after shipment for billing accuracy and any quantity item errors.
Manages the issuing of credits, return authorizations and pallet returns.
Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
Performs other duties as assigned.
Requirements:
Associate or bachelor's degree preferred but not required
Manufacturing experience strongly preferred
1+ years customer service experience required
Microsoft Office Suite - basic to above-average computer skills including Excel
CRM experience preferred
Ability to perform basic quantitative skills required,
Ability to work with all areas of the business including plant and sales personnel.
Professional verbal and written communication
Strong customer service advocacy and problem-solving skills
Emergency Financial Representative
Finance Service Representative Job 39 miles from Tustin
Hello Everyone
Hope you are doing well.
This is Modita Kalla from Pride Health, recruiting and staffing agency specialization is healthcare services.
We have an Immediate Job Opportunity below.
Job Title-Financial Administrative Representative
Location -Los Angeles, CA 90017
Shift- Night 3x8-Hour-Every Saturday, Sunday, and Monday.
Rate Range - $18 to $21 Per hour
Job Duration:13 Weeks
EDUCATION/EXPERIENCE/TRAINING
REQUIRED
• 2+ yrs experience in front office/medical billing and/or current hospital registration/admitting
• 2+ yrs experience in insurance verification and/or medical/hospital billing.
• High school graduate required or equivalent
Covid Shots
If you are interested and available in the market then please share me your updated CV with hourly pay range.
Modita Kalla (M K)
Senior Associate
Direct- **************
Email ID- *****************************
About PRIDE Healthcare:
Pride Health is a leading minority-owned healthcare recruitment & staffing firm that offers highly customized business process solutions at cost-effective prices. Headquartered in New York City as a top minority supplier, PRIDE Health offers a broad geographic reach with offices throughout the U.S., India, and Brazil. Leveraging more than 20 years of experience, PRIDE has enhanced its core competency of IT staffing services by creating client-centric, cost-effective IT, and business process solutions. PRIDE serves Client-Partners in the healthcare, IT, financial services, retail and insurance industries offering both Direct Hire and Temporary Staff of Healthcare Professionals, Vendor Management Systems, IT, Hardware Procurement Services, and Business Processing Outsourcing.
Pride Global and its entities offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life and disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.
New Account Representative
Finance Service Representative Job 39 miles from Tustin
Under general supervision and following established policies and procedures, provides new account services and customer assistance. Complies with all regulations which apply within the scope of the position, including Bank Secrecy Act.
DUTIES
Processes various new accounts transactions by ensuring proper documentation and identification; maintains existing accounts of all types and closes account as needed.
Provides quality customer services including servicing existing customers, answering inquiries, recommending solutions to customer problems, ordering checks.
Maintains files on status of accounts and prepares appropriate branch reports.
Promotes and cross-sells the Bank's services and products.
Trains Customer Services Representative in opening new accounts and performing all new account desk functions.
Backs up supervisor duties as needed.
Performs other duties as assigned.
QUALIFICATIONS
EDUCATION: High school graduate or equivalent; some college business classes preferred but not mandatory.
EXPERIENCE: 2-3 years branch operations experience in a banking environment; thorough knowledge of Bank products and services.
SKILLS/ABILITIES
PC literate
Organized and detail-oriented
Strong communication skills
Bilingual (English/Spanish) may be required
WHY WORK FOR US?
Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, New York, New Jersey, Chicago and Hawaii. We offer a comprehensive and innovative suite of banking services for individuals and businesses. We have great benefits that include, but not limited to:
Excellent management and communication skills
Both written and verbal
Ability to travel
Ability to work effectively with all levels of management
End-users and vendors.
Royal Business Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policies
(GLBA Privacy Notice, California Consumer Privacy Act and Online Privacy) at our website ****************************
.
Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Customer Service Representative - $23-$28/hr
Finance Service Representative Job 39 miles from Tustin
Are you someone who flourishes in social settings, finding energy in personal connections? Do you thrive in collaborative, fast-paced work environments? Red Label Enterprises, a trailblazing marketing firm with a 22-year legacy, is on the hunt for lively and driven individuals to become part of our team. If you're enthusiastic about connecting with others and eager to create meaningful change, this is the opportunity for you!
Red Label Perks:
Competitive hourly wage
Guaranteed hours
W-2 benefits package with health insurance and 401k
Stability and job security
High energy work environment
Opportunity for growth
Continuous training and development
Open communication with Management
Weekly paycheck
Day to Day:
Participates in service, brand, and product knowledge training
Assists customers with applications process
Responsible for inventory tracking
Stays informed of company and client policies, procedures, and promotions
Maintains confidentiality of all client and customer information collected
Executes taught systems to achieve individual and company goals
Gains knowledge of systems implemented during each customized client promotion/field campaign
What We're Looking For:
Exceptional communication skills
Positive attitude and strong work ethic
Someone who is always eager to learn and grow
A genuine people person who thrives on building connections
Ability to work independently with moderate to minimal supervision
Capable in setting and achieving goals
Ability to stand and walk for extended periods of time
Passion for serving and helping people
At Red Label Enterprises, we celebrate the diversity that makes us unique individuals. We are proud to be an equal opportunity employer and strive to create an inclusive environment where everyone can unleash their true potential.
Financial Representative
Finance Service Representative Job 39 miles from Tustin
Financial Representative - Woodland Hills, CA
Financial Representatives at Northwestern Mutual help their clients live more and worry less through our personalized approach to financial planning. As a business owner, they spend their days acquiring clientele and finding financial solutions with help from our industry-leading training, mentors, and products. Discover your earning potential, craft a workday around your life, and make an impact every day. Here, hard work pays off.
Our award-winning training equips you with the education, skill-building, and development strategies you need to be successful and confident in this career. With additional access to nationwide mentors and leaders, we will surround you with resources to help in your financial expertise, including but not limited to:
Planning Experience - Asset & Income Protection - Education Funding - Investment & Advisory Services - Trust Services - Retirement Solutions - Business Needs Analysis
As a Northwestern Mutual Financial Representative:
1. Build-Work to build a client base by growing relationships with your network and develop knowledge of NM financial products and market trends.
2. Educate-Educate yourself beyond training through sponsored licensing and registration as well as ongoing development. Use assistive software, reporting tools, and illustrations to educate clients on potential plans.
3. Influence- Presenting clients with the opportunity to protect and prosper, you will drive clients to action through expert influence and recommendations.
4. Own-Take ownership of development and management of the business as you master your craft and build a team. Review and maintain client financial plans, continuing to provide optimum advice for your clients' needs.
Compensation & Benefits
• Commission structure to support early development
• Renewable income
• Bonus programs and expense allowances
• Support for insurance licensing, SIE, Series 6, Series 63, CFP , and more
• Retirement Package and Pension Plan
• Medical, Dental, Vision, Life Insurance and Disability Income Insurance
• Family Planning
You could be right for this opportunity if you have:
• 4-year degree; or equivalent professional work experience
• Entrepreneurial ambitions
• History of success in sales, athletics, military, client services, or client-facing roles
• Excellent time-management skills
• Desire for continuous learning
• Legal authorization to work in the US without sponsorship
About Us
For over 160 years, we have helped our clients spend their lives living through comprehensive and innovative financial planning. We combine the expertise of our financial professionals with personalized digital experience and industry-leading products to give our clients the ability to successfully navigate their financial lives.
Our tailored approach includes multiple financial strategies-insurance, investments, and annuities-built to reinforce each other, keeping our clients consistently on track to meet goal after goal. We lead with unmatched financial strength and access to the best products and services for our clients.
Our Financial Representatives are valued partners, and proud business owners. We value an inclusive and belonging environment where everyone's different viewpoints bring new successes!
Why join Northwestern Mutual:
• Fortune 100 company (2021)
• Forbes' Best Employers for Diversity (2018-2020)
• Top 10 US Independent Broker-Dealers1
• #1 Amongst Life Insurers Most Admired Companies2 for Financial Soundness
• Best Place to Work for LGBTQ+ Equality- Human Rights Campaign Corporate Equality Index (2015-2021)
• $224 billion3 (retail investment client assets held or managed)
1. Ranking for Northwestern Mutual Investment Services, LLC. Sources: Financial Advisor magazine and InvestmentNews, April 2021.
2. To determine the best-regarded companies in more than 50 industries, FORTUNE asked executives, directors, and analysts to rate enterprises in their own industry on nine criteria. Details at fortune.com
3. Combined client assets of NMIS and NMWMC as of June 30, 2021
Northwestern Mutual Financial Representatives are Independent Contractors whose income is based solely on production.
Banker
Finance Service Representative Job 9 miles from Tustin
Seeking a client-focused banking professional with at least two years of banking teller experience, expertise in opening consumer and basic business accounts, and strong customer relations skills.
Key Responsibilities:
Open and manage consumer and business accounts (checking, savings, CDs, IRAs, Trust & Estate).
Assist clients in selecting financial products while cross-selling bank services.
Ensure compliance with banking regulations (BSA, Information Security).
Process teller transactions as needed and maintain an excellent balancing record.
Provide outstanding customer service and proactively identify client needs.
Qualifications:
Minimum 2 years of teller experience with account opening expertise.
Strong knowledge of banking regulations and financial services.
Proficiency in Word, Excel, Outlook, and banking software.
Excellent judgment, attention to detail, and ability to handle confidential information.
Customer Service Sales Representative
Finance Service Representative Job 39 miles from Tustin
Title: Customer Service Representative - Sales Office LAX
Are you looking for a career opportunity in the aviation industry? Here's your opportunity to have a great career with a world-class airline company
Why Join Us?
Asia's First and Longest-Serving Airline
Get a chance to enjoy travel perks for you and your family
A collaborative work culture and environment
Who Are We Looking For?
Minimum of 2 years experience in sales
Knowledgeable in reservations, ticketing and airport operations
What's The Role All About?
Performs a variety of administrative, secretarial, marketing and clerical duties to Area Manager.
Provides support and assistance to colleagues/ other units to ensure effective and efficient performance of the District.
Gathers and creates studies for district's airline sales and marketing purposes
Handles reservation through phone calls and or walk-in passengers, travel agents and employees. Perform basic ticketing functions to promptly assist customers and partner agents' queries.
Prepares draft of District's Weekly Sales Report.
Customer Service Representative
Finance Service Representative Job 39 miles from Tustin
We are currently seeking a Customer Service Representative to join our team and provide exceptional service to our valued customers!
As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our company. This is a great opportunity to showcase your excellent communication skills and problem-solving abilities while working in a fast-paced and rewarding environment.
Responsibilities:
Respond to customer inquiries via phone, email, or chat in a timely and professional manner
Provide accurate information about our products, services, and policies
Assist customers with order placement, tracking, and returns
Resolve customer complaints and concerns effectively and efficiently
Document all customer interactions and maintain accurate records
Collaborate with internal teams to address customer needs and improve the overall customer experience
Identify opportunities to upsell or cross-sell additional products or services
Stay updated on product knowledge and industry trends to better serve customers
Qualifications
High school diploma or equivalent (college education preferred but not required).
Excellent verbal and written communication skills, with a friendly and professional phone presence.
Quick learner, able to adapt to new processes and procedures.
Basic computer skills and familiarity with customer service software (previous experience is a plus).
Strong interpersonal skills and a genuine desire to assist and engage with customers.
Join our team and become a trusted advocate for our customers! Apply now to become a Customer Service Representative and contribute to delivering outstanding customer service and satisfaction.