Customer Service Representative
Finance Service Representative Job In Irvine, CA
Induce Biologics is commercializing a family of bioimplants that includes Natural Matrix Protein (NMP™), which replicates the body's native healing capabilities in order to create natural bone regeneration. The NMP™ proprietary process unlocks the growth factors naturally found in bone, making them bioavailable.
As a Customer Service Representative, you will be responsible for receiving, processing and recording customer orders. The Customer Service Representative also handles customer inquiries and resolves issues. The individual will work closely with various teams to ensure prompt and effective resolution of customer issues and provide excellent support to enhance the overall customer experience.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Provide outstanding customer support by processing and responding to customer and sales team needs.
Process orders & inquiries received via phone, fax, email and eCommerce platform.
Maintain customer account information, ensuring maintenance of all related paperwork.
Assist with customer onboarding, including navigating the website, placing orders, and resolving issues related to ordering.
Gather customer feedback and share insights with the team to improve processes and enhance the overall customer experience.
Handle customer complaints and inquiries in a timely manner.
Collaborate with customers and QA to provide information requested by QA to facilitate investigation and closure of product complaints.
Advise customer on product availability and inventory status; assist with ordering problems involving delivery, pricing and billing.
Promote our products through effective support and ongoing relationships with all customers, internal and external.
EDUCATION/EXPERIENCE
High School Diploma or equivalent
Minimum of two (2) years' experience in customer service, preferably in a similar industry.
Preferred experience with a small company and/or start-up environment in the medical device, biologics, or pharma/biotech industry.
SKILLS, KNOWLEDGE AND/OR ABILITIES
Strong customer service focus and customer relations skills.
Must be able to work in a collaborative team environment as well as independently
Proficient in MS Office (Outlook, Word, Excel, PowerPoint, Teams)
Flexibility and strong organizational skills with ability to prioritize multiple tasks and meet daily order deadlines
Must have excellent communication and interpersonal relationship skills.
Available to work Monday - Friday
Must be local and able to work on-site in Irvine, CA.
For California, the base pay range for this position is $23.00 to $27.00 / hour. The pay for the successful candidate will depend on various factors (e.g., qualifications, skills, education, prior experience).
Equal Employment Opportunity Statement
Induce Biologics is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Third-Party Recruiters
Please note that Induce Biologics does not accept unsolicited resumes or inquiries from third-party recruiters or staffing agencies. Any resumes submitted to our team without a prior agreement will be considered the property of Induce Biologics, and we will not be obligated to pay any fees related to unsolicited submissions.
Customer Service Representative
Finance Service Representative Job In Irvine, CA
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our client's team in Irvine, CA. In this role, you will be responsible for processing customer orders, preparing shipping labels, answering phone calls, and communicating with vendors to ensure smooth operations. The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
Process customer orders accurately and efficiently
Prepare and print shipping labels
Answer and direct phone calls, providing excellent customer service
Communicate with vendors to resolve any order or shipping issues
Manage and update customer information in the system
Handle customer inquiries and complaints professionally and promptly
Collaborate with internal teams to ensure timely order fulfillment
Qualifications:
Previous experience in customer service, order processing, or a related role preferred
Strong communication and problem-solving skills
Proficient in Microsoft Office (Excel, Word, Outlook)
Ability to work in a fast-paced environment and manage multiple tasks
Detail-oriented with strong organizational skills
Customer Service Representative
Finance Service Representative Job In Irvine, CA
Specialized Recruiting Group, Irvine is seeking Customer Service Representatives for the consumer goods division of a Global Fortune 500 company: One of the largest and most admired companies in the world. These are long-term, full-time, contract opportunities based in the Irvine, CA area. Starting compensation is $20.00 to $22.00/hour.
Responsibilities
General customer service support for end users and the company sales team
Processing inbound calls from internal and external customers
Researching information requests
Scheduling delivery and service appointments
Data entry
Requirements
Previous customer service experience preferable (e.g. food service, retail, call center)
Excellent English communication skills (spoken and written)
College degree a benefit but not mandatory
Self-motivated, able to maintain focus without close supervision
Professional, positive and friendly personality
Intermediate Word, Excel and Outlook ability
At Specialized Recruiting Group, our team of employment professionals is deeply connected with local businesses that are actively hiring, giving you a competitive edge in your job search. Whether you are seeking a full time position or a contract role, our experts are here to help at no cost to you. Enjoy personalized support and access to exclusive job opportunities when you partner with Specialized Recruiting Group.
Associate, Finance (PACE)
Finance Service Representative Job In Irvine, CA
David Taussig & Associates, Inc. (“DTA”) currently has an available open Associate position with our PACE Team working in a hybrid environment and reporting to management in our Irvine office. This position is ideal for a finance professional with two to three years of experience and an interest in public finance who has a desire to develop a long-lasting, rewarding career with an industry leader. Candidate must reside in Orange County. Responsibilities will increase and include other tasks as the candidate gains experience in the position.
About DTA
DTA is a public finance and urban economics consulting firm with its corporate offices in Irvine, California, Dallas, Texas, Raleigh, North Carolina, and Tampa, Florida. We specialize in municipal infrastructure, public services finance, and land development economics. DTA provides consulting services to both public and private sector clients throughout California and fifteen (15) other states, including clients in Arizona, Colorado, Florida, Hawaii, Idaho, Illinois, Missouri, Montana, Nevada, New Mexico, North Carolina, South Carolina, Texas, Utah, and Washington. Notably, DTA has been a pioneer in the implementation of new municipal finance techniques to fund public infrastructure and municipal services on behalf of both municipalities and real estate developers. We have been recognized as an innovator in the use of analytical methods and modeling approaches that are now considered state of the art within the industry. More information on DTA can be found on our website at *******************
Duties and Responsibilities
Conduct data research and analysis and support senior staff in the implementation of projects related to municipal finance district formation and administration. These projects include:
· The annual administration and management of property tax levies;
· Other research tasks, as necessary, for specific projects.
· The work to be assigned to the selected applicant will include the following:
· Perform data research and entry;
· Conduct field research;
· Prepare spreadsheet models;
· Develop data/tables into comprehensive reports;
· Evaluate data for trends and communicate results;
· Communicate with clients both verbally and through written correspondence;
· Respond to property owner phone calls; and
· Conducts other duties as assigned.
The work to be assigned to the selected applicant will include the following:
Perform data research and entry;
Update spreadsheets;
Prepare and enter data/tables into comprehensive reports;
Respond to property owner phone calls; and
Conducts other duties as assigned.
Required Skills
· Bachelor's degree with a minimum of a 3.3 GPA.
· Two - three years of experience in financial or economic analyses or urban planning (preferable, but not required).
· Strong academic performance with an emphasis in economics, mathematics, finance, business, urban planning, statistics, or another quantitative field.
· Strong analytical and statistical analysis capabilities, including attention to detail.
· Advanced computer skills, including Word and Excel. Database application experience is a plus.
· Excellent communication skills, both written and verbal.
· Ability to quickly grasp new concepts.
· Ability to meet project commitments under tight deadlines in a fast-paced, demanding environment.
Please provide a resume, cover letter, and writing sample to *******************. A skills assessment may be requested.
DTA is an Equal Employment Opportunity Employer. No relocation subsidies or visa sponsorship will be offered.
Customer Service Representative
Finance Service Representative Job In Irvine, CA
For those who want to keep growing, learning and evolving. We at KellyConnect hear you, and we're here for you! We're seeking a customer service representative to work at a premier employer centrally located in Irvine, California. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Responsibilities:
What's a typical day as a Customer Service Representative? You'll be:
Processing product complaints through ques and other communication channels.
Maintaining a positive experience while investigating complaints in a timely and courteous manner.
Accurately updating databases with pertinent details & product information.
Escalating issues based on severity to appropriate levels as needed.
Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints.
Qualifications:
This job might be an outstanding fit if you:
Have a high school diploma or equivalent.
Have at least 6 months of customer service experience
Have strong problem- solving and organizational skills.
Are able to work in a fast-paced environment.
Are able to work a hybrid work schedule comprised of weekly office & remote requirements.
What happens next:
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today.
Why Join Us? At KellyConnect, we value a collaborative working environment that fosters growth and efficiency. If you are detail-oriented, proactive, and ready to contribute to our team's success, we encourage you to apply!
Get a complete career fit with Kelly .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Acerca de kelly
El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año.
Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.
Customer Service Representative (Temp)
Finance Service Representative Job In Irvine, CA
Job Title: Customer Service Representative (Temp)
Hourly Rate: $20/hr
Looking for a reliable and friendly Customer Service Representative to join our team. This is a temp-to-hire opportunity with the potential for permanent placement, offering growth and development within a collaborative and fast-paced environment.
Key Responsibilities:
Provide exceptional customer service by responding to inquiries via phone, email, and chat.
Address customer concerns, troubleshoot issues, and resolve complaints in a timely and professional manner.
Process orders, returns, and exchanges while ensuring customer satisfaction.
Maintain customer records and ensure accurate data entry into the system.
Collaborate with other departments to ensure seamless service and problem resolution.
Offer product or service recommendations based on customer needs.
Follow up with customers to ensure their issues have been resolved and they are satisfied with the outcome.
Qualifications:
High school diploma or equivalent required; additional education or certifications in customer service a plus.
1-2 years of experience in customer service, retail, or call center environment preferred.
Excellent verbal and written communication skills.
Strong problem-solving skills and a customer-focused attitude.
Ability to stay calm and professional under pressure.
Proficiency in Microsoft Office and CRM software (preferred).
Flexible, dependable, and able to work well in a team environment.
Perks:
Competitive hourly pay of $20/hr.
Temp-to-hire opportunity with potential for long-term employment.
Opportunity to grow professionally within the company.
Supportive team culture and dynamic work environment.
If you're passionate about providing excellent customer service and are looking for an opportunity to build a long-term career, we'd love to hear from you!
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Customer Service Representative
Finance Service Representative Job 15 miles from Irvine
$21/hr + benefits on W2
12+ month contract with likely extension/conversion
Onsite in Brea, CA.
The Brea, CA team is seeking a Customer Service Representative (CSR) with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution. You will be responsible for all customer types of inquiry and products, and you will be working closely with customer and internal teams to provide exceptional customer service in a fast-paced environment.
The CSR will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales/service support, all with accuracy and efficiency.
Key Responsibilities:
Build relationships with customers via phone and email communication and resolve customer issues to ensure a high level of customer satisfaction.
Answer phones in a timely and efficient manner in a high call volume support setting.
Process customer orders via phone, standing orders, field service orders, and replacement orders, fax orders, electronic data interchange (EDI).
Effectively support both sales and service field representatives by responding to inquiries, placing orders, and providing proof of delivery as needed.
Maintain a level of accuracy and efficiency both as a department and individually.
Knowledgeable on our products and special projects as deemed vital by the manager.
Must communicate timely and accurately and establish and maintain good working relationships with upper management and internal departments such as Field Service, Sales, Finance, Bids and Contracts, HR and IT.
Position Requirements:
Must have basic computers skills including MS office 2000 or later including Word, Excel and Outlook. Basic math skills and statistical knowledge.
Proficient at keyboard entry; prior experience entering orders while on the phone a plus; multitasking and problem solving.
Enjoys working with people.
One to three years customer service experience required.
High school graduate required. Associates degree preferred.
Primary language English.
Little to no travel required.
Personal Trait Profile:
Must be self-motivated with a positive outlook and focus on quality work.
Demonstrates personal sense of urgency, attention to detail, and an aspiration for continuous professional development.
Exhibits a need to succeed by setting personal goals to outperform company metrics.
Able to maintain a positive attitude and work constructively in a team environment.
Able to handle multiple tasks and key deliverables while performing under time constraints.
Excellent time management and organizational skill
Interested? Apply today!
Customer Service Representative
Finance Service Representative Job 47 miles from Irvine
Title: Customer Service Representative
Pay: $22-23/hour
Shift time: 5am-1:30pm
Duration: 6 month rolling contract (extension or conversion very likely)
JOB DESCRIPTION
We are seeking an experienced customer service professional to sit onsite in a hybrid working environment for a large electronics manufacturing company in Carlsbad, CA. This person will be a part of a customer-oriented team that is attentive to all customer needs. The team thrives on delivering on customer needs and works in a timely manner in a solutions-oriented environment.
Job duties include but are not limited to:
Key accounts point of contact for customer service.
Support role for trade compliance processes. Consistently viewed as an “owner” of process and transactional challenges that arise.
Coordinate customer inquiry and manage spares and system order processing steps between sales, factory, and logistics teams where standard order content can't be established due to high complexity.
Attempt to resolve or advance customer escalations.
Skills and abilities this person should possess:
Profound understanding of customer related transactions, from quoting to invoicing.
Strong problem-solving skills.
Proven and effective relationship building skills.
Ability to multitask.
Excellent written and oral communication skills.
Detail oriented.
REQUIRED SKILLS AND EXPERIENCE
1+ years of Customer Service experience
6+ months of SAP experience
High school Diploma or GED
NICE TO HAVE SKILLS AND EXPERIENCE
Experience at a large manufacturing company
Member Service Representative (Bilingual - Vietnamese, Korean, Spanish, or Chinese)
Finance Service Representative Job 7 miles from Irvine
Job Title: Member Service Representative (Bilingual - Vietnamese, Korean, Spanish, or Chinese)
Target Compensation Range: $25.00-$28.00/hour, depending on the level of relevant qualifications and experience.
About Us:
Astiva Health, Inc., located in Orange, CA is a premier healthcare provider specializing in Medicare and HMO services. With a focus on delivering comprehensive care tailored to the needs of our diverse community, we prioritize accessibility, affordability, and quality in all aspects of our services. Join us in our mission to transform healthcare delivery and make a meaningful difference in the lives of our members.
SUMMARY: The Member Service Specialist is responsible for answering telephonic inquiries from current and potential members and providers regarding Medicare Advantage benefits, eligibility, enrollment, claims, referral, prior authorizations, appeals & grievances and other related concerns. Our Member Service Specialists ensure customer satisfaction by providing excellent customer service, displaying a desire to help and maintaining a professional demeanor. Member Service Specialists will be expected to maintain quality and performance standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Handle inbound and outbound phone calls, emails and other necessary communications with members and providers
Clearly identify and act on customer needs to achieve satisfaction.
Clearly explain all details of the Medicare Advantage Plan including procedures, protocols, benefits, and any other necessary information to the member or provider during inbound and outbound calls.
Fully understand all aspects of Medicare Advantage including but not limited to benefits, prior authorization, referrals, claims, enrollment, eligibility, appeals & grievances, providers networks and pharmacy services.
Provide accurate and complete information using the tools provided
Keep detailed written records of each telephone encounter during the call
Adhere to all call center metrics as set forth by CMS regulation and call center leadership.
Attempt to resolve the member's issue completely during the first phone call.
Go above and beyond to provide exceptional customer service.
EDUCATION and/or EXPERIENCE:
2+ years customer service experience
Minimum 1+ years' experience with Medicare Advantage
Health Plan experience.
Excellent verbal and written communication skills including active listening and probing techniques.
Ability to multi-tasks, time manage and prioritize.
Ability to document information while on the phone with the member.
Ability to build rapport with members
Fluent in Spanish, Korean, Vietnamese, or Cantonese/Mandarin (verbal and written)
BENEFITS:
401(k)
Dental Insurance
Health Insurance
Life Insurance
Vision Insurance
Paid Time Off
Financial Representative
Finance Service Representative Job In Irvine, CA
About the Company:
Northwestern Mutual is a 168-year-old, Fortune 500 financial institution that manages over 340 billion dollars' worth of assets. Today, we're focused on working with families, individuals, and small business owners on their long-term financial goals. We tackle big life problems with our clients by providing solutions for wealth management, risk management, retirement planning, estate planning, and tax efficient strategies.
About the Role:
As a Financial Advisor, you will build long-lasting relationships, offer guidance in the field of finance, and provide solutions to help clients meet their financial goals and objectives. A career with Northwestern Mutual will afford you the unique opportunity to create your own financial practice and destiny, while receiving support from our firm's exceptional network of financial specialists, training and educational programs, and mentoring opportunities.
Our award-winning, interactive training programs and development coaches allow our team to specialize in working with career changers that often times do not have previous financial experience or in-depth knowledge. Instead, our team prioritizes the transferable skillsets that we know make successful advisors--communication and listening skills, trustworthiness, and above all integrity.
As a Northwestern Mutual Financial Representative:
Build-Work to build a clientele by growing trustworthy relationships with your network and develop knowledge of NM financial products and market trends.
Educate-Educate yourself beyond training through sponsored licensing, registration, and ongoing development. Use assistive software, reporting tools, and illustrations to teach clients about financial planning options.
Influence- Presenting clients with the opportunity to protect and prosper, you will drive clients to action through honest influence and recommendations.
Own-Take ownership of development and management of the business as you master your craft and build a team. Review and maintain client financial plans, continuing to provide optimum advice for your clients' needs.
Desired Skills and Experience:
4-year degree; or equivalent professional work experience
Entrepreneurial ambitions
Prior sales and/or business development experience preferred
Desire for continuous learning and collaboration
Legal authorization to work in the US without sponsorship
Why join NM?
Fortune 100 Company
Number one "World's Most Admired" company by Fortune magazine for over 25 years
Recognized as the best place to work in the OC Business Journal.
Named one of the "50 Best Places to Launch a Career" by BusinessWeek magazine
Financial Representative
Finance Service Representative Job 19 miles from Irvine
Do you have a desire to be part of a team of talented people who are driven by new challenges and want to grow in their careers? If you are highly motivated, have strong interpersonal skills, and want to make an impact, you may be an ideal candidate for a career at The Western and Southern Life Insurance Company (Western & Southern Life), a member of Western & Southern Financial Group, a
Fortune
500 company.
As a Financial Representative, you will work with current and prospective clients in your community to understand their financial needs and goals and recommend impactful solutions from a comprehensive line of products, including life insurance, so that they can protect what matters most.
The Ideal Place for a Career
Western & Southern Life stands behind you during your career with us. We are committed to your personal success and offer our associates a comprehensive total rewards package. Western & Southern Life offers a very competitive compensation plan: $1000 week, assuming a 40-hour workweek (non-exempt training period) for the first 2 weeks of employment. After you complete this 2-week training period, the role is exempt. During Weeks 3-13, you will receive a $1000/week base salary and be eligible to earn incentives per the terms of the applicable incentive plan. After week 13, your compensation is variable based on your individual performance in accordance with the terms of the applicable incentive plan; performing at minimum standards anticipates earning $50,000- 70,000 annually, as noted in the “Pay” field below.
As a full-time Financial Representative, you will also be eligible to participate in Western & Southern Life's benefit plans, subject to the terms of those plans. Our benefits plans include medical and dental insurance, as well as access to an Employee Assistance Program, a 401(k) plan with a company match, and a defined benefit pension plan (we are among just 15 of the top U.S. companies still offering a traditional Defined Benefit Plan). See the list below of other benefits that may be available to you in this role, per the terms of their respective plans, policies, and programs.
A Successful Financial Representative
Our field offices welcome candidates with diverse backgrounds, including financial services newcomers, military veterans, college graduates, and experienced financial representatives. Our most effective Financial Representatives are:
Customer-focused
Effective Communicators
Natural Networkers
Results-driven
Resilient
Collaborative
If this sounds like you, we encourage you to explore the possibilities and apply today!
Note: As a financial services company, Western & Southern is subject to various laws and regulations that impose restrictions or prohibitions for employment due to criminal history, including the Violent Crime Control and Enforcement Act of 1994, 18 U.S.C. §§1033-1034 that restricts an employer from employing a conviction for a felony involving dishonesty or breach of trust.
From Fortune ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 500 are registered trademarks of Fortune Media IP Limited and are used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse the products or services of, The Western and Southern Life Insurance Company.
Customer Service Representative
Finance Service Representative Job 47 miles from Irvine
Do you love chatting with families about their adorable babies all day long? Are you passionate about helping families find solutions for their kids? Tubby Todd Bath Co. is looking for a full-time Customer Service Representative to join our Carlsbad team and support our rapidly growing and fast-paced company. Founded in 2014, Tubby Todd Bath Co. is all about good, clean fun for the whole family. We created Tubby Todd with sensitive-skinned babies in mind, and each product works hard to nourish, hydrate, and gently soothe skin from head to toe.
JOB OVERVIEW
This Customer Service Representative will interact with customers through email, live chat, social media, and in person at our Carlsbad store front. This role supports our company vision to create connections with millions of families a year by building relationships and exceeding customer expectations. You will be responsible for responding to product related questions, resolving shipping errors, authorizing returns, and assisting customers through the ordering process. This person will need to be available to work in person at our Carlsbad office Monday through Friday and will need to be available for occassional weekend shifts.
JOB DUTIES AND RESPONSIBILITIES:
Handle an average of ~100 incoming customer messages per day, exceed customer expectations and seek out opportunities to surprise and delight.
Demonstrate use of good customer service skills and instinct to problem solve.
Help customers navigate our product assortment and find the best fit for their body care needs.
Make decisions regarding warranty issues and process returns and refunds accordingly.
Process transactions through various e-commerce platforms including Shopify and Stripe.
Respond to inquiries regarding the status of orders and reconcile shipping issues.
Be enthusiastic and curious about the industry and bring knowledge and experience to your work each day.
Be ready and willing to take on special projects and training as assigned, and to complete those projects with thoroughness and accuracy.
THE IDEAL CANDIDATE SHOULD HAVE:
A minimum of 1-2 years' experience working directly with customers
Experience with e-commerce platforms preferred
Strong social media skills
Solid written and verbal communication skills
Ability to multi-task and demonstrate flexibility
Strong decision-making skills to handle customer service issues
A genuine desire to connect with and help others
Willingness to work on Saturday from home
Customer Service Representative
Job Description
The Role:
The Customer Service Representative will interact with customers through email, live chat, social media, and in person at our Carlsbad store front. This role supports our company vision to create connections with over 1 million families by building relationships and exceeding customer expectations. You will be responsible for responding to product related questions, resolving shipping errors, authorizing returns, and assisting customers through the ordering process. This person will need to be available to work in person at our Carlsbad office Monday through Friday and will need to be available for occassional weekend shifts.
Job Responsibilities:
Community:
Respond to all customer requests and inquiries within our CRM Platform and our social media channels.
Ensure timely and accurate communication while being friendly, personalized, and engaging.
Create a warm, fun, and family friendly environment in the Tub Hub. Always welcome guests with a smile!
Assist Tub Hub customers with enthusiasm and follow their schedule. Take as much time as they need to answer any questions and help them complete their purchase.
Support Tubby Todd events both onsite and remote when scheduling allows.
Offer feedback and suggestions to help maintain and improve customer service standards and procedures.
Communicate with the team and your manager on trending issues. Always ask for help when needed to resolve complex or challenging customer issues.
Partnerships:
Support the marketing team with influencer gifting needs.
Support social media growth through genuine communication.
Respond to all tagged content and messages in our social media community including Instagram, Facebook, and TikTok and log track the shares.
Support the marketing team with events onsite and remote as needed.
Product:
Manage incoming returns/exchanges and document issues as needed.
Assist with tracking and reporting any trending product questions and issues.
Identify opportunities for product improvements by sharing customer feedback and suggestions.
Help maintain inventory at the Tub Hub. Ensure product displays are full and clean. Ensure backstock is organized.
Utilize built in macro responses and available FAQs to respond to product questions accurately.
Ensure any questions that are unfamiliar or new are run through supervisor channels for compliance with responses.
Environment:
Help maintain the Tub Hub environment by ensuring office supplies are stocked, kitchen is organized and stocked, bathrooms are checked daily, and garbage is taken away promptly as needed.
Help promote a positive and supportive team environment through all communication with the team.
Offer feedback when needed to the appropriate supervisors with the goal for improving the Tub Hub for all employees.
Customer Service Representative
Finance Service Representative Job 27 miles from Irvine
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
PRINCIPAL RESPONSIBILITIES:
The CSR will act as a liaison, provide product/services information, answer questions, and resolve any issues that our customer accounts might face with accuracy and efficiency.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned.
Excellent communication skills
Ability to multi-task, prioritize, and manage time effectively
Maintaining a positive, empathetic, and professional attitude toward customers
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
QUALIFICATIONS:
High school diploma or general education degree (GED)
High school math or better is required for addition, subtraction, multiplication and division
One to three years related experience and/or training.
Typing and basic computer skills necessary.
Must be able to prioritize daily tasks and perform in consistent and reliable manner.
Must be able to read and comprehend written materials.
Must have good verbal and written communication skills.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Emergency Financial Representative
Finance Service Representative Job 42 miles from Irvine
Hello Everyone
Hope you are doing well.
This is Modita Kalla from Pride Health, recruiting and staffing agency specialization is healthcare services.
We have an Immediate Job Opportunity below.
Job Title-Financial Administrative Representative
Location -Los Angeles, CA 90017
Shift- Night 3x8-Hour-Every Saturday, Sunday, and Monday.
Rate Range - $18 to $21 Per hour
Job Duration:13 Weeks
EDUCATION/EXPERIENCE/TRAINING
REQUIRED
• 2+ yrs experience in front office/medical billing and/or current hospital registration/admitting
• 2+ yrs experience in insurance verification and/or medical/hospital billing.
• High school graduate required or equivalent
Covid Shots
If you are interested and available in the market then please share me your updated CV with hourly pay range.
Modita Kalla (M K)
Senior Associate
Direct- **************
Email ID- *****************************
About PRIDE Healthcare:
Pride Health is a leading minority-owned healthcare recruitment & staffing firm that offers highly customized business process solutions at cost-effective prices. Headquartered in New York City as a top minority supplier, PRIDE Health offers a broad geographic reach with offices throughout the U.S., India, and Brazil. Leveraging more than 20 years of experience, PRIDE has enhanced its core competency of IT staffing services by creating client-centric, cost-effective IT, and business process solutions. PRIDE serves Client-Partners in the healthcare, IT, financial services, retail and insurance industries offering both Direct Hire and Temporary Staff of Healthcare Professionals, Vendor Management Systems, IT, Hardware Procurement Services, and Business Processing Outsourcing.
Pride Global and its entities offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life and disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.
Sales and Customer Service Representative
Finance Service Representative Job 29 miles from Irvine
MIRON Violetglass USA is the North American distributor of MIRON Violetglass, offering a wide selection of Miron Glass jars & bottles and corresponding closures to preserve and enhance high-quality natural products.
MIRON glass offers protection from the destructive spectrum of light and acts as a barrier to prevent the biophotons from natural products from migrating out of the glass. MIRON offers wholesale customers a wide assortment of bottles and jars with accompanying closures and accessories. MIRON glass is ideal for packaging natural cosmetics, esoteric oils, olive oil, honey, tea, spices, water, flower essences, superfoods, vitamin supplements, homeopathic medications, and many other natural products.
We are looking for a customer-oriented Sales and Customer Service Representative who will join our team in Carson California. The right candidate will act as a liaison, provide product and service information, process order inquiries, and resolve any emerging problems our customer accounts might face accurately and efficiently. We want someone who can put themselves in our customers' shoes and advocate for them when needed.
The ideal candidate possesses patience, empathy, excellent communication skills, and proactivity. As a Sales and Customer Service Representative, your main goal is to ensure that customer service standards are met and exceeded, respond promptly and efficiently to customer inquiries, and maintain high levels of customer satisfaction.
If you are genuinely excited about helping customers, problem-solving comes naturally to you, are confident in troubleshooting, and enjoy investigating to resolve customer complaints, then this role is perfect for you.
Responsibilities
Manage large amounts of incoming calls
Manage and effectively convert inbound leads into new customers
Build trust and a sustainable relationship with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal and team sales and customer service targets
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
Keep records of customer interactions, process customer accounts, and file documents precisely
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Prepare sample orders for potential new customers
Skills
Proactivity
Strong phone contact handling skills and active listening
Strong writing communication by E-mail
Familiarity with CRM and ERP systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Ability to work well in a team environment
Strong problem-solving abilities
3+ years in a sales and customer service role is preferred.
Bachelor's degree in business administration or related field
Job Type: Full-time
Salary: $52k - 62k + 5% bonus per year
Benefits:
Health insurance
401(k) matching
Paid time off
Schedule: Monday to Friday - 8 hours/day (8 am-5 pm PT)
Work Location: Carson, CA
Work setting: In-person
Performance Areas
Communication Skills
Demonstrates clear and professional verbal and written communication.
Actively listens to understand customer inquiries and concerns.
Effectively communicates solutions and information to customers.
Customer Relations
Provides excellent customer service to foster strong relationships.
Engages with customers to identify their needs and provide tailored solutions.
Handles customer feedback and challenges with a positive, solutions-oriented approach.
Sales and Product Knowledge
Maintains a strong understanding of the company's products and services.
Explains product features and benefits effectively to customers.
Identifies opportunities for upselling or cross-selling based on customer needs.
System Navigation
Proficient in using the company's CRM and ERP systems to manage customer interactions.
Accurately enters and updates customer data and order information.
Efficiently navigates systems to ensure smooth customer experiences.
Team Collaboration
Works closely with co-workers and supervisors to meet team goals.
Shares ideas and feedback to improve processes and customer satisfaction.
Adapts quickly to changes and supports team members as needed.
Problem-Solving and Proactivity
Confidently troubleshoots and resolves customer complaints with a solutions-oriented approach.
Investigates customer issues thoroughly and identifies effective resolutions.
Takes initiative to engage with customers and provide additional support when necessary.
Confidently troubleshoots and resolves customer complaints with a solutions-oriented approach.
Investigates customer issues thoroughly and identifies effective resolutions.
Takes initiative to engage with customers and provide additional support when necessary.
Maintains consistent attendance and punctuality.
Demonstrates professionalism in all interactions.
Manages time effectively to balance customer needs and daily responsibilities.
Responsibilities
Manage large amounts of incoming calls and effectively convert inbound leads into new customers.
Build trust and sustainable relationships with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information using appropriate methods and tools.
Meet personal and team sales and customer service targets.
Handle customer complaints, provide appropriate solutions within time limits, and follow up to ensure resolution.
Keep records of customer interactions, process accounts, and file documents within Salesforce.
Prepare sample orders for potential new customers.
Follow communication procedures, guidelines, and policies.
Skills
Proactivity and strong problem-solving abilities.
Strong phone contact handling skills and active listening.
Strong written communication skills for email correspondence.
Familiarity with CRM and ERP systems and practices.
Ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Ability to work well in a team environment.
Previous experience in sales or customer service.
Bachelor's degree in business administration or a related field.
*No third-party agencies or recruiters. Direct applicants only*
Customer Service Representative
Finance Service Representative Job 42 miles from Irvine
BABYGOLD is a jewelry brand based in Los Angeles, California, known for creating personalized and high-quality fine jewelry pieces. They offer 14K gold jewelry, diamonds, and exceptional quality without traditional markups. Each piece comes with free shipping and a lifetime guarantee, catering to the everyday woman and her tribe.
Role Description
This is a Fulltime position for a Customer Service Representative at BABYGOLD. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. This role is based in our offices in Downtown Los Angeles, CA
Qualifications
Customer Service Representatives and Customer Support skills
Customer Satisfaction and Customer Experience skills
Previous experience in a customer-facing role
Communication Via Chat Phone and Email
Excellent communication and interpersonal skills
Ability to handle customer inquiries and resolve issues efficiently
Experience in the jewelry or fashion industry is a plus
High school diploma or equivalent required
Customer Service Representative
Finance Service Representative Job 42 miles from Irvine
TAG (Technical Authentication & Grading) is a multi-patented system providing accurate, consistent, and reproducible card grading technology. With four awarded patents covering 134 claims and counting, TAG addresses inconsistencies in subjective grading practices prevalent in the market today. TAG's mission is to leverage innovation and technology to provide transparency, accuracy, and consistency in every card grade for collectors.
Role Description
This is a full-time, on-site role for a Customer Service Representative located in Los Angeles, CA. The Customer Service Representative will be responsible for managing customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include responding to customer inquiries via phone, email, and chat, resolving issues promptly and efficiently, and maintaining high levels of customer satisfaction.
Qualifications
Experience in Customer Service, Customer Support, or Customer Satisfaction
Skills in managing Customer Experience and enhancing satisfaction levels
Strong communication and interpersonal abilities
Ability to work effectively in an on-site team environment
Experience in a technology-driven or card grading industry is a plus
High school diploma or equivalent required; a degree in a related field is a plus
Customer Service Representative
Finance Service Representative Job 29 miles from Irvine
The Customer Service Representative (CSR) functions as the liaison between Mauser Corporation and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and helps customers with all questions and concerns that arise.
Description for Internal Candidates
Responsibilities:
Establish relationships with customers by communicating and resolving issues.
Responsible for order entry and/or maintenance for assigned accounts.
Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members.
Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
Reviews orders after shipment for billing accuracy and any quantity item errors.
Manages the issuing of credits, return authorizations and pallet returns.
Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
Performs other duties as assigned.
Requirements:
Associate or bachelor's degree preferred but not required
Manufacturing experience strongly preferred
1+ years customer service experience required
Microsoft Office Suite - basic to above-average computer skills including Excel
CRM experience preferred
Ability to perform basic quantitative skills required,
Ability to work with all areas of the business including plant and sales personnel.
Professional verbal and written communication
Strong customer service advocacy and problem-solving skills
Banker
Finance Service Representative Job 11 miles from Irvine
Seeking a client-focused banking professional with at least two years of banking teller experience, expertise in opening consumer and basic business accounts, and strong customer relations skills.
Key Responsibilities:
Open and manage consumer and business accounts (checking, savings, CDs, IRAs, Trust & Estate).
Assist clients in selecting financial products while cross-selling bank services.
Ensure compliance with banking regulations (BSA, Information Security).
Process teller transactions as needed and maintain an excellent balancing record.
Provide outstanding customer service and proactively identify client needs.
Qualifications:
Minimum 2 years of teller experience with account opening expertise.
Strong knowledge of banking regulations and financial services.
Proficiency in Word, Excel, Outlook, and banking software.
Excellent judgment, attention to detail, and ability to handle confidential information.
Financial Representative
Finance Service Representative Job 42 miles from Irvine
Financial Representative - Woodland Hills, CA
Financial Representatives at Northwestern Mutual help their clients live more and worry less through our personalized approach to financial planning. As a business owner, they spend their days acquiring clientele and finding financial solutions with help from our industry-leading training, mentors, and products. Discover your earning potential, craft a workday around your life, and make an impact every day. Here, hard work pays off.
Our award-winning training equips you with the education, skill-building, and development strategies you need to be successful and confident in this career. With additional access to nationwide mentors and leaders, we will surround you with resources to help in your financial expertise, including but not limited to:
Planning Experience - Asset & Income Protection - Education Funding - Investment & Advisory Services - Trust Services - Retirement Solutions - Business Needs Analysis
As a Northwestern Mutual Financial Representative:
1. Build-Work to build a client base by growing relationships with your network and develop knowledge of NM financial products and market trends.
2. Educate-Educate yourself beyond training through sponsored licensing and registration as well as ongoing development. Use assistive software, reporting tools, and illustrations to educate clients on potential plans.
3. Influence- Presenting clients with the opportunity to protect and prosper, you will drive clients to action through expert influence and recommendations.
4. Own-Take ownership of development and management of the business as you master your craft and build a team. Review and maintain client financial plans, continuing to provide optimum advice for your clients' needs.
Compensation & Benefits
• Commission structure to support early development
• Renewable income
• Bonus programs and expense allowances
• Support for insurance licensing, SIE, Series 6, Series 63, CFP , and more
• Retirement Package and Pension Plan
• Medical, Dental, Vision, Life Insurance and Disability Income Insurance
• Family Planning
You could be right for this opportunity if you have:
• 4-year degree; or equivalent professional work experience
• Entrepreneurial ambitions
• History of success in sales, athletics, military, client services, or client-facing roles
• Excellent time-management skills
• Desire for continuous learning
• Legal authorization to work in the US without sponsorship
About Us
For over 160 years, we have helped our clients spend their lives living through comprehensive and innovative financial planning. We combine the expertise of our financial professionals with personalized digital experience and industry-leading products to give our clients the ability to successfully navigate their financial lives.
Our tailored approach includes multiple financial strategies-insurance, investments, and annuities-built to reinforce each other, keeping our clients consistently on track to meet goal after goal. We lead with unmatched financial strength and access to the best products and services for our clients.
Our Financial Representatives are valued partners, and proud business owners. We value an inclusive and belonging environment where everyone's different viewpoints bring new successes!
Why join Northwestern Mutual:
• Fortune 100 company (2021)
• Forbes' Best Employers for Diversity (2018-2020)
• Top 10 US Independent Broker-Dealers1
• #1 Amongst Life Insurers Most Admired Companies2 for Financial Soundness
• Best Place to Work for LGBTQ+ Equality- Human Rights Campaign Corporate Equality Index (2015-2021)
• $224 billion3 (retail investment client assets held or managed)
1. Ranking for Northwestern Mutual Investment Services, LLC. Sources: Financial Advisor magazine and InvestmentNews, April 2021.
2. To determine the best-regarded companies in more than 50 industries, FORTUNE asked executives, directors, and analysts to rate enterprises in their own industry on nine criteria. Details at fortune.com
3. Combined client assets of NMIS and NMWMC as of June 30, 2021
Northwestern Mutual Financial Representatives are Independent Contractors whose income is based solely on production.