Field Technician Jobs in Arlington Heights, IL

Title: Field Service Engineer Hire Type: Direct Hire Travel: 50 - 80% (domestic and international) Target Pay Rate: $40.00 - $43.00/hour (plus overtime pay). Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401(k) Overview: Sterling has helped build careers for thousands for professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S. Job Summary: The Field Service Engineer performs functions to provide capital equipment maintenance, repair, qualification protocol execution, calibration, and training services for customers in US or Internationally. Job Duties: Plan assigned customer service needs, contact customers to obtain information to determine tools, instruments and parts that may be needed in the field and arrange travel needs. Meet customer personnel to determine equipment problems, perform diagnostic tests involving mechanical, electrical, electronic, pneumatic, and hydraulic systems. Troubleshoot and diagnose problems and take corrective action involving replacing defective parts and machine components, reprogramming control systems and reviewing units as necessary. Provide protocol services for customers, perform equipment qualification procedures at home office and at customer site, identify and correct problems as required. Calibrate equipment according to customer schedule apply test procedures and adjust equipment to meet standards. Provide on-site operation, maintenance, and preventive maintenance. Make courtesy calls to customer sites as available. Respond to customer calls regarding equipment problems, determine nature of problems and recommend corrective action. Run lab and factory acceptance tests for customers, set up equipment, run product and check specifications. Conduct on-site seminars for equipment operation and process optimization. Prepare service and expense records as required. Perform other related duties as assigned. Qualifications: Bachelor of Science in Engineering, or 4 years of equivalent work experience preferred Electromechanical proficiency Ability to read blueprints and electrical schematics Familiarity working with Programmable Logical Controllers (PLCs) Some knowledge of RS Logix Experience working with Digital Multimeters, temperature probes, pressure gauges Familiarity working with high voltage devices Experience with troubleshooting Ability to travel 50-80%, domestically and internationally.

DIRECT HIRE Are you an experienced Field Service Technician with a passion for mechanical systems and field service operations? Our customer, a leading mechanical components company, is hiring a talented Field Service Technician to join their team near Hoffman Estates, IL. In this role, you'll travel across the United States to inspect, repair, and install equipment. You'll be responsible for diagnosing failures, performing repairs, and recommending corrective actions. Key Responsibilities: Service and maintain a variety of gear drives, couplings, and subassemblies Disassemble units, inspect parts, and write reports on failed components Analyze and resolve issues independently, providing clear reports (including photos) to customers Required Experience and Skills: Experience with gearboxes such as transmissions, heavy equipment assemblies, or wind industry applications 5+ years in field service operations Rigging experience helpful Experience using hand tools, lathe and surface grinders Proficiency with blueprints, ISO documentation, basic gearing, and bearings Computer literacy, Microsoft Office experience (Outlook, Word, Excel) required Preparation of expense reports and job/maintenance summaries Occasional need to work in confined spaces and at heights Ability to lift up to 50 lbs Certifications and Requirements: MSHA part 46 or 48 certification helpful Flexibility with travel schedule required; including occasional weekends Valid driver's license and acceptable driving record Please forward a resume to Doug Hammond at dhammond@seekprofessionals.com apply at www.seekprofessionals.com or call 920-964-0333. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas. About SEEK Professionals You are a person with unique skills, experience and education. When you want to be heard and when you want to be matched with great career opportunities that are right for you, you can count on SEEK Professionals. Since 1971, our professional staffing consultants have been Servicing Your Success . You'll find that the process is thorough and that your experience is personalized. SEEK Professionals is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.

About Sungrow Sungrow Power Supply Co., Ltd. (“Sungrow”) is a global leading PV inverter and ESS provider with 515 GW of power electronic converters installed worldwide as of December 2023. Founded in 1997 by University Professor Cao Renxian, Sungrow leaders in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and ESS for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions, and renewable hydrogen production systems. With a strong 27-year track record in the PV space, Sungrow products power in 170 countries and regions worldwide. For more information about Sungrow, visit: ********************* The Position: This is a very dynamic and fast-track position reporting to the Field Service Supervisor. The position will be the key member of service team. This position will also be the technical point of the contact person to support sales teams for commercial, industrial and utility-scale businesses. Essential Duties and Responsibilities: Perform as a lead on more complex field engineering assignments for Battery Storage and PV applications. Perform pre-commissioning and commissioning of Battery storage systems (AC & DC couple) and PV solar inverters achieving the milestones agreed with utility scale customers Perform and/or lead Preventive Maintenance projects as needed Perform a variety of engineering assignment involving technology applications involved in the installation, operation, testing and maintenance of central and string solar inverter Perform electrical and electronic troubleshooting and testing of solar inverters and its components in the field or in the laboratory. Use of PQA and oscilloscope is required as needed Perform and/or troubleshooting in your region assigned to investigate solar plant issues such as DC arrays grid faults, inverter design issues, and utility grid transients Provide feedback to the engineering team on possible mechanical and electrical design improvements Lead upgrade projects (software and hardware) in the field and interact with customers to explain the technical scope of the project Work with customer EMS/SCADA engineers to set-up systems communication and parameters Create Field Service procedures if there is not available for trouble-shooting, and maintenance Participate on training material some customers as requested but the Training Manager Research alternative components that can be used in the field Coordinate with R&D engineering in China if required help during troubleshooting Take the lead in some projects such as upgrades or retrofit as well as commissioning Independently performs a range of field service tasks involving communication with Factory Engineering and Customer's solar plant engineer Coordinate and work closely with other engineering, logistic, financial, and program management disciplines to maintain the solar plants Help on the repair activities in the Service center Prepare, deliver and submit field reports to customer and management Support development of technical proposal and provide comments on the technical content and level of effort of the proposed scope of work Conduct site visits, experimental investigations and analyze engineering problems, propose solutions and alterative, and provide recommendations Minimum Requirements: 7 plus years of overall experience in engineering filed 3 years of experience in Battery Storage systems and 2 years for solar inverters Must possess the ability to work with test equipment and hand tools as required Must possess customer service, problem-solving skills, and possess decision making and analytical skills Must possess effective written and verbal communication skills Must be able to closely follow instruction and pre-established procedures/SOP to perform the ductions of the job Must be proficient in Microsoft Office Suite (Word, Excel, power Point and Outlook) OSHA, NSPA70A, Electrical Safety Education or Desired License and Certificates: Bachelor's degree in Engineering from accredited university or college Renewable industry experience is required Power Electronics experience is required Competencies Technical problem solving/analytical skills Self-starter, strong initiatives and an excellent communicator System and product level mindset Detailed-oriented nature and strong initiative Strong technical support focus and a service oriented individual both with Sales team and customers Travel 80% Plus Work Location and Status: Full time, Chicago, IL area No visa/legal sponsorship Compensation: Compensation commensurate with experience Competitive benefits package and employee programs Strong personal and company growth opportunities For candidates in the states of California, Colorado, New York and Washington, the anticipated annual base pay for this role is between $36 - $40 per hour. This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role. Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements.

TekPro Manufacturing is looking to hire Field Service Technicians with direct CNC Machinery experience. This is a Direct Hire permanent position that offers competitive pay rates, health benefits, and future career growth! If you or anyone you know is interested, please inquire immediately! Key Responsibilities: Troubleshoot and diagnose mechanical, electrical, and control system issues in CNC machines. Perform repairs and preventive maintenance on a variety of CNC equipment, including lathes, mills, and machining centers. Install, calibrate, and test CNC machinery to ensure optimal performance. Read and interpret schematics, blueprints, and technical manuals. Provide technical support and training to customers on proper machine operation and maintenance. Maintain detailed service records and reports. Travel to customer sites as required (overnight travel may be necessary). Adhere to safety guidelines and industry best practices. Qualifications & Skills: Minimum 3-5 years of experience in CNC machine maintenance, troubleshooting, and repair. Strong understanding of electrical, mechanical, hydraulic, and pneumatic systems. Proficiency in reading and interpreting electrical schematics and mechanical drawings. Experience with CNC controls such as Fanuc, Siemens, Heidenhain, or Mitsubishi. Ability to work independently and manage time effectively. Strong communication and customer service skills. Willingness to travel extensively, sometimes on short notice. Valid driver's license and ability to pass background checks.

We're Hiring: Field System Technician - Sustainable Waste Management Salary: $50,000 - $80,000 Join a pioneering cleantech company that's transforming waste into clean water, energy, and minerals. If you're passionate about sustainability and eager to make a real impact, this is your opportunity to be part of something revolutionary! Why Join Us? Global Impact: Contribute to a mission-driven culture that's making a tangible difference. Innovative Technology: Work with cutting-edge solutions that are shaping the future of waste management. Competitive Compensation & Benefits: Enjoy a competitive salary and comprehensive benefits package. Career Growth & Development: Seize opportunities to advance your career in a rapidly evolving industry. Key Responsibilities: Engineer, commission, and maintain systems on-site. Develop and implement testing and commissioning procedures. Perform system maintenance, checks, and operational tests. Conduct tests to ensure compliance with client and safety requirements. Assist with system integration and provide client training. Qualifications: Degree in Chemical, Mechanical, or Environmental Engineering (preferred). Experience in water/wastewater treatment (preferred). Hands-on experience with mechanical/technical equipment. Proficiency in MS Office, CAD, Visio, and project management tools. Willingness to travel for 3-week on-site shifts (1 week off). Physical Requirements: Ability to lift up to 40 lbs. Comfortable troubleshooting and working with technical equipment. Apply Now! Or reach out to Emily Onheiser, Ron Dermady, or Shirley Okai to join a team that's revolutionizing sustainable waste management! #FieldTechnician #Sustainability #WasteManagement #EngineeringJobs #Cleantech #Hiring #WaterTreatment

DETAILS: Field Service Technician COMPENSATION: $DOE competitive, plus Bonus, plus overtime pay, plus Benefits on day 1 (Provided laptop, tools, rental car, credit card for expenses, meals, etc...) OVERVIEW: Field Service Technician We are looking for a Field Service Technician to join an industry-leading organization. In this role, you will be responsible for providing start-up, installation, warranty service, and general support for the Service Network/customers in your assigned territory. RESPONSIBILITIES: Field Service Technician · Provide technical and operational support for customers and partners. · Proficient with electrical, plumbing, and mechanical aspects of machine installation, operation, and repair. · Repair and maintenance of coffee and espresso machines. · Provide superior customer service and maintain a professional appearance, positive attitude, and excellent communication. · Handle and resolve more complex customer requests or complaints when necessary. · Willingness to work various shift hours as assigned (including 10-hour shifts) · Must be able to travel and work independently. · Requires 100% travel REQUIREMENTS: Field Service Technician · High School Diploma/GED · Experience with related work as a technician for a manufacturer or service provider is preferred but NOT required. · Ability to communicate with internal teams and clients · Excellent Customer Service · Willingness to travel up to 100% Thorndale Partners, LLC Your trusted talent acquisition partner working to provide a premium experience to both job seekers and hiring managers. We are an Equal Employment Opportunity organization and we do not discriminate against any applicant for employment on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, veteran status, disability, or any other federal, state or local protected class.

Relevant Experience : 3 Years minimum Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred) Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones, Video Conference Rooms Devices (Audio & Video) Tools : Windows OS, MS Office, O365, Mac OS (preferred) Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management) Others : Excellent Communication - soft skills (read, write & speak) The Technician need to have experience in IMACD tasks listed below (IMACD = Install Move Add Change Dispose ) Troubleshoot and resolve End users IT issues in their PCs (Desktop, Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user's environment Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements. Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites; Coordinate, plan, and schedule IMACDs with all affected IT functions (whether the function is included within the Services provided by Provider, as a Customer-retained function, or a Third Party); and Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or business disturbance. Recrate and document the processes to enable IMAC execution for each Software and/or Equipment Component, and obtain Customer's approval for such processes and documentation; Obtain from Customer a list of individuals authorized to approve IMAC and Project IMAC Service Requests, including specific approval and authorization required for IMACs that include Changes to Software. This list may change from time to time and should be updated on a regular basis; Receive IMACD related Service Requests from Authorized Users and validate the IMAC request for correctness and proper authorization Communicate with Authorized Users if there is any issue with an IMACD related Service Request and attempt to resolve or escalate same appropriately; Coordinate and communicate with designated Customer personnel or other Third Parties, concerning scheduling and requirements so as to minimize the impact on Authorized Users; conduct, or confirm a Site survey has been conducted, to determine the location(s) of the IMAC and any special requirements at the location(s); Coordinate any physical space requirements as determined during the Site survey review; Confirm that all Equipment, Software, parts, Network, Cabling, or any other services necessary to execute the IMAC will be available as of the date(s) scheduled for the IMAC; Confirm the new and/or existing Configuration of the Equipment and Software associated with performing the IMAC. Confirm that the installation and/or de-installation procedures associated with performing the IMAC are valid for execution of this IMAC, including Backup, contingency, and test procedures; Schedule and dispatch appropriate technicians, including Third Party Vendors to the IMAC location; Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT Cancel Network Transport Services that are no longer required after completing the IMACD

We are seeking a skills driven Field Service Technician for one of our clients in the food and beverage industry Our client is a manufacturer and value-added distributor of industrial equipment in the food processing space. Our client prides itself on providing its clients high-quality equipment manufactured to meet the highest standards in the industry. Providing first-rate service to its clients is at the forefront of our client's objectives. Our client has offices in both Canada and the United States. Our client's service commitment has created a demand for additional resources. THE ROLE Our client is currently offering an excellent career opportunity for a Field Service Technician. Under the supervision of the Service & Plant Manager, your responsibilities include answering maintenance and service calls, providing maintenance and operational training, and installing line systems and equipment. Acting as a Field Service Technician, you will be on the front-line ensuring the client's satisfaction. You will also work closely with our engineering, sales, and marketing teams. JOB RESPONSIBILITIES: Primarily perform service calls and commissioning at client facilities. Perform trainings on our client's product lines in a classroom environment as well as in a practical/production environment. Handle customer service calls/technical support calls. Create and submit timely reports on work being performed. Assess client needs for spare parts and facilitate internally with our client. Perform mechanical work such as replacing bearings, changing motors, etc. Troubleshoot electrical, electromechanical, pneumatics, PLC, and programming issues. Perform welding and polishing tasks as required (if applicable). WHAT SUCCESS LOOKS LIKE: BY 6 MONTHS... Have excellent product knowledge and ability to train on functionality. Be capable of performing service calls and commissioning at client facilities with minimal support. BY 12 MONTHS... You are maintaining the 6 months success factors; in addition to: You will be autonomous in the rebuilding of our client's equipment. Fully independent to effectively perform service calls and commissioning as well as handle troubleshooting & machine diagnosis at the client facility. QUALITIES OF THE IDEAL CANDIDATE: Positive and energetic personality. Independent, autonomous, and entrepreneurial is a key attribute. Action-oriented - enjoys getting things done with a quick turn-around time. Continuous learning - versatile and willing to take on new challenges. Ability to manage time effectively and efficiently. A quick learner with an ability to problem-solve and take initiatives for improvement. Highly organized and detail-oriented. Customer-focused - Customer first, solid client-facing communication skills. Able to maintain a professional attitude. QUALIFICATIONS & WORK EXPERIENCE: 2 to 5 years experience in troubleshooting electrical, electromechanical, pneumatics and mechanical equipment and working knowledge of PLCs. Customer service experience. Must have knowledge of Windows XP, Microsoft Office Suite particularly Word, Excel, and Outlook. Must have the ability to formulate clear and concise reports and emails suitable for client exposure. Ability to speak and/or write in English. Spanish would be an asset. Must have the ability to clearly communicate and speak publicly for training purposes. Previous experience with food processing equipment would be an asset. Electrical, automation, mechanical and/or welding fabrication certificates an asset. Our client offers an exceptional work environment, potential to grow, including a competitive compensation package with benefits (401k).

Job Responsibilities As a Field Service Technician, you will be responsible for installing, troubleshooting, servicing and maintaining assembly machinery at our customer's manufacturing plants Install, maintain and repair machine tooling and mechanics, electronics and pneumatics Ensure customer satisfaction through service excellence Provide customer training and start-up support Identify, analyze, and repair equipment failures Strategically promote, educate and market products and services to customers Travel overnight as required by workload to complete service calls outside of normal geographic location Job Qualifications HS Diploma or Associates Degree Experience troubleshooting and responding to customer concerns 3-5 years in the practical application of electronics and technology 3-5 years of design, build or troubleshooting of pneumatic and/or hydraulic assembly machinery preferred Knowledge of servo motors and drives Ability to read electrical schematics and engineering drawings Knowledge and understanding of PLC's and HMIs Knowledge of pneumatics, hydraulics and automated machine functions and can troubleshoot Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Install Service Technician with Wage Increases) We're looking for Install Service Technicians to join our team and play a crucial role in delivering and maintaining cutting-edge packaging automation equipment. If you have mechanical and electrical troubleshooting experience and love the idea of working in a fast-paced environment, this could be the perfect opportunity for you. Why Join Us? Established & Growing: Founded in 1923, we specialize in high-quality, durable food packaging equipment. Our niche expertise fuels continued growth, meaning long-term career potential for you. Competitive Pay & Benefits: Union-backed role with scheduled wage increases, overtime opportunities, and generous travel per diems. Career Advancement: Many of our leaders started in technical roles. This position offers a clear path to heavy earnings within five years. Potential for $$$$$$ down the line Exciting Work & Travel: After an initial 120-day training period in Chicago, you'll be on the road 50-60% of the time, leading installations across the Midwest and beyond. What You'll Do: Install and maintain cutting-edge automated packaging equipment. Troubleshoot mechanical, electrical, pneumatic, and software-related issues. Provide on-site training and technical support to customers. Collaborate with engineering and service teams to ensure optimal equipment performance. Travel regionally and nationally, ensuring seamless installations and customer satisfaction. What We're Looking For: 2-5+ years of OEM Technician or related experience (military, packaging equipment, or food manufacturing preferred). Strong electrical and mechanical troubleshooting skills (24V-480V experience preferred). Ability to read schematics, operate a voltmeter, and diagnose electrical/mechanical issues. Self-motivated with excellent communication skills to work independently and with customers. Willingness to travel extensively (50-60%), including occasional weekends. -Midwest travel Additional Perks: Paid Travel Expenses: Daily per diem for meals, mileage reimbursement, and company-covered lodging. Overtime Pay: Time-and-a-half after 8 hours/day, with double pay for Sundays. Comprehensive Training: Learn from experienced technicians before hitting the road. This is a unique opportunity to build a rewarding career with a company that invests in its people and its products. If you're ready to take your skills on the road and grow with an industry leader, we want to hear from you! Apply today and start your journey with us!

Field Support Technician This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices (up to 150 miles) Desired Skills & Experience Responsibilities: Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices Printer break-fix and installation Disposal, redeployment and Asset reclaim Shipping coordination Data Backup and Data Recovery coordination Hardware Refresh Warranty and Out-of-warranty repair and replacement Depot Services Walk Up Support Spare parts management Good Knowledge / handon on supporting VDI 1st level Trroubleshooting Executive (VIP) Support Audio and Video Support including Health Checks Inventory and Asset Management - Depot Operations Coordinate with external vendors for dispatch support Identify and resolve hardware and software application conflicts Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents Responsible for asset tagging and entering all incoming equipment into our asset management system Collaborate with cross functional teams to properly onboard incoming new hires Ensure that hardware is properly assigned and updated into our management system Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware Ensure that resolutions are consistent with company standards and policies Requirements/Qualifications: Prefer 3-5 years IT experience, including technical training Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications Experience with imaging windows 10 OS. Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet) Networked printer experience (queue creation, server maintenance, etc.) Experience in using PC-based word processing, presentation, and e-mail software preferred Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations Outstanding customer service and interpersonal skills Excellent organizational skills and ability to prioritize tasks among many competing requests Experience working in or supporting a call center or help desk environment MCP and or A+ Certifications Aptitude for learning Excellent oral and written communication skills Ability to work in teams and in a team environment Able to lift up to 50 pounds Own car for transportation (mileage will be reimbursed by policy) Valid driver's license HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Title : PC Technician (Level 1 and 2) Duration : 6 months Key Responsibilities: Provide first-level technical support to customers in person at the help desk. Troubleshoot and resolve basic hardware issues (e.g., desktops, laptops, printers, peripherals). Assist with software-related problems, including installation, configuration, and troubleshooting of common applications. Log and track all support requests in the ticketing system, ensuring timely resolution and follow-up. Escalate complex issues to higher-level support or specialized teams, as necessary. Maintain and update documentation related to support processes and common issues. Educate customers on basic IT practices and self-service options. Ensure a high level of customer satisfaction by providing friendly and efficient service. If interested , kindly share me your resume at ****************

LHH Recruitment Solutions is seeking a talented and motivated Service Technician to join our client in Mundelein. The ideal candidate will have a strong background in machine building, mechanical, electrical troubleshooting and maintenance, with a passion for learning and creativity. This role involves working independently and collaboratively with international clients, requiring excellent communication and interpersonal skills. Key Responsibilities: Service machinery in-house and at customer sites. Taking machines apart and performing preventative maintenance and repairs. Assisting & assembling new machinery & putting things together. Answering customer questions and training customers on operation. Reading electrical and mechanical diagrams. Design, wire, and troubleshoot electronic systems, including 24V logic and devices. Develop and maintain software applications, with a focus on creating intuitive GUIs. Manage networking tasks and support IT infrastructure. Implement and troubleshoot RFID systems. Understand and apply various communication protocols in system integration. Operate, build, troubleshoot, and repair industrial machinery. Create detailed technical documentation, manuals, spreadsheets, presentations, and speeches. Continuously learn and adapt to new equipment and technologies. Apply relentless creativity and imagination to solve complex problems. Work independently while effectively collaborating with team members and clients. Communicate effectively with international companies and clients. Willingness to travel 30% of the time. Qualifications: Mechanical and Electrical knowledge Ability to read electrical and mechanical drawings. Ability to understand blueprints, installations and assembly of product. Strong IT and networking skills. Proficiency in technical writing and documentation. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Willingness to travel internationally.

At Arcadis we focus on attracting, retaining and developing people who share our passion and commitment to improve quality of life. In return we offer you the opportunity to transform your world and the world around you, that could be through client work, upskilling yourself, championing equality and inclusion or getting involved in charity work, to name just a few. Our people value different perspectives, they care about the sustainability of our planet and dare to shape the future. One of our core values is ‘people first', and supported by our Lovinklaan foundation, we invest in you for the long term, to ensure you reach your full potential. You'll have the opportunity to own your career and work on industry-defining projects, finding solutions to real challenges that make a difference to people's lives. You're encouraged to have a growth mindset and are given the space to develop personally and professionally, building a flexible career that works for you. Role description: Arcadis is currently seeking a self-motivated, Environmental Field Technician to support our Chicago, IL office's growing environmental project portfolio. This position consists of 100% field work, with local travel to and from job sites, with some office support. This position requires a hard-working, safe, efficient and dedicated employee that is excited to receive on the job training, working with a team, and able to work independently once trained. It will require work both independently and with other team members and may require periodic overtime and periodic non-local travel. This position offers an opportunity to learn about a wide variety of environmental projects and work with a great team. Role accountabilities: Groundwater Monitoring Well Sampling Environmental Treatment System Water and Air Sampling Environmental Treatment System Operation and Maintenance (O&M) Soil Sampling Remediation Injections Community Air Monitoring Subcontractor Oversight Site Visits and Documentation Additionally: Strong communication and field documentation skills Practice Safe Driving and possess a valid driver's License Qualifications & Experience: Preferred Qualifications: Basic mechanical and electrical skills 2 years of previous experience as an Environmental Field Technician or College Degree 40 Hour HAZWOPER training Environmental Remediation experience Experience with maintenance, repair and troubleshooting of environmental remediation systems Why Become an Arcadian? Our work with clients has a direct impact on people's lives and on the planet. We make moving, living and belonging in cities safer, more resilient and more sustainable. By partnering with our clients as responsible custodians of our earth's resources, we can create a sustainable planet. We continue to think of new ways to make positive impacts and create better experiences for people; data driven and digital solutions have become part of the Arcadis DNA. Working together with clients and using techniques like design thinking, we can get to the heart of our clients' most pressing challenges and work together to solve them. As a global business, we have committed to support five of the UN's Sustainable Development Goals to ensure that our projects contribute to a better and more sustainable future for all. But it's not just the work that we do on client projects that benefits communities and our planet. As a global business, we are committed to making a positive impact to society by supporting local communities where we operate. To help protect our planet, we monitor and measure non-financial information to inform business decisions and reduce our own environmental impact as part of our commitment to be net zero carbon as a global company by 2030. Our Commitment to Equality, Diversity, Inclusion & Belonging: We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law. Transform Your World #LI-HC1

ABOUT YOU Are you interested in a career that protects the environment and the air we breathe? Are you looking to be a part of a team that is willing to invest in you from day one? If the answer is, “Yes!” then we have an exciting career opportunity for you where you will receive formal and on the job training so you can succeed regardless of your previous experience. Who are we? We are Montrose, a global environmental services provider offering environmental planning and permitting, measurement and analytical services, and environmental resiliency and sustainability solutions. Our qualified engineers, scientists, technicians, associates, and policy experts are proud of our collective expertise and the collaborative nature of our approach to helping clients. We strive to optimize environmental resiliency in a way that effectively complements our clients' decision-making and operations and efficiently fulfills their project requirements. We have over 3000+ employees and more than 135 global locations - all ready to provide solutions for environmental needs. A DAY IN THE LIFE Begin your journey outdoors! Our Field Technicians get hands-on experience collecting data while spending most of their time outdoors in a hardhat rather than in a cubicle. As a key member of the stack team, this role will be responsible for a full range of duties including: Project preparation: glassware preparation, cleaning procedures, repair, calibration, and fabrication. Project deployment, testing per prescribed methods, breakdown, and demobilization of equipment. Record test data ensuring information on datasheets is complete and accurate. Practice safety methods and procedures, and report all potential dangers and hazards. YOUR EXPERTISE AND SKILLS To perform this job successfully, individuals must be able to perform each duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. High School diploma or equivalent No experience necessary Transferable experience: laborer, construction, industrial maintenance, mechanical, laboratory, environmental, field science, etc. Capacity for overnight and local travel for multi-weekday projects up to 75% of the time or more. Flexibility is a must as the position may require weekend travel or work for a few projects during the year. Ability to work in outdoor industrial settings, including climbing to and working on elevated platforms (50ft - 300ft). Must be able to exert moderate physical effort, including lifting heavy materials up to 50 pounds. Capability to pass background checks and initial and random drug screening. Valid driver's license Ability to obtain a DOT medical certification and OSHA Respiratory Protection Medical Evaluation The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact ************ or ************************ for assistance. WHAT WE CAN OFFER YOU As a key member of our Montrose team, you can expect: Mentorship and professional development resources to advance your career Direct exposure to our industry's leading experts who are solving the world's toughest environmental challenges An entrepreneurial environment where you can learn, thrive and collaborate with talented colleagues Opportunities to engage and contribute in our Diversity, Fairness and Inclusion and Women Empowering Leadership employee resource groups Competitive compensation package: salary ranging from $23.50hr to $28hr, commensurate with accomplishments, performance, and credentials GSA Per Diem on days with overnight travel QI/QSTI Certification Training and Incentive Program Competitive medical, dental, and vision insurance coverage 401k with a competitive 4% employer match Four (4) weeks' vacation, company holidays and paid parental leave benefits to ensure work/life balance A financial assistance program that supports peers in need, known as the Montrose Foundation Access to attractive student loan rates to optimize your student loan payoff plans MAKE THE MOVE TO ACCELERATE YOUR CAREER We are going to be blunt - the way we work may not suit everyone. We are a fast-paced, dynamic and high-growth company. You are your own boss, but you will get tons of guidance and plenty of support from talented, super-smart colleagues and its service providers. Therefore, if freedom, autonomy, and head-scratching professional challenges attract you, we could be the perfect match made in heaven. Want to know more about us? Visit montrose-env.com and have fun! Montrose is an Equal Opportunity Employer. Montrose is committed to recruiting and hiring qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Montrose is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. #LI-MEG

Overview Smile Brands is a dominant player in the dental space and we are seeking an IT Field Engineer to join our team. The Field Engineer is responsible for supporting multiple facilities' technology needs while specializing in at least one area of expertise. Installs, configures, tests, and troubleshoots servers, desktops, laptops, printers, routers, and network infrastructure equipment. Solves a variety of IT-related issues while working on multiple projects. This is a remote role with occasional office visits. The ideal candidate would be located in the Chicago, IL area. Schedule (days/hours) Monday - Friday 8am - 5pm (occasional over-time) Responsibilities Responsible for troubleshooting all manner of end-user IT problems involving dental practice applications and hardware. Deployment of computer hardware, including advanced clinical systems and Windows-level applications. Responsible for IT activities related to processes of user access, incidents, service interruptions, and planned downtimes; also, be responsible for documenting and communicating processes to IT to ensure consistent user experience. Identify trends of recurring issues and manage problems by working with resources (internal and vendors) to achieve a permanent solution. Ensure proper notification of ongoing issues to the team and any workaround solutions until a permanent resolution is established. Manage planned and unplanned downtimes following downtime procedures, document and communicate problems and escalate as needed. Encourages, maintains, and develops a professional business relationship with internal and external customers by providing prompt, efficient and professional service. Maintains patient confidentiality, complies with the Health Insurance Portability and Accountability Act (HIPAA), and secures all operational data. Qualifications 3+ years of experience in IT support, with at least some of it focused on multi-site or healthcare environments Experience deploying operating systems and managing active directory Strong analytical skills to diagnose technical issues and develop effective solutions quickly Ability to effectively communicate across all staff/management levels with a friendly and helpful attitude Ability to work in fast-paced environments while providing excellent customer service to internal or external customers Must be a team player, eager to collaborate, and adaptable Preferred Qualifications Basic knowledge of TCP/IP, routing protocols, VLANs, and network security Experience with Microsoft Intune/Autopilot Experience working within dental or healthcare Experience with PAN (Panoramic Dental X-Ray) equipment such as Planmeca, Sidexis 2d/3d, or Carestream 2d/3d pans Experience working with dental office software such as Dentrix, Eaglesoft, Practice Works, or Softdent Familiarity with HIPAA compliance and data security standards specific to healthcare Compensation $68,000 - $80,000 per year About Us Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 30 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands. com

Full-time Description Sterling Labs invests in the success of our team. We are looking for highly motivated people who want to invest in their skill sets and careers, be rewarded for initiative, and thrive in a collaborative environment. Our analytical data tremendously impacts the protection of human health and the environment. We value teamwork, continuous improvement and growth, and empowered ethical decision-making. Sterling Labs' growth has been directly tied to our client's needs for 40 years. We are a growth-oriented organization that puts our clients first. We partner with manufacturers, engineering firms, and government agencies to provide environmental laboratory data that helps protect the environment. From wastewater sampling and analysis in greater Chicago to nationwide service with Department of Defense partners, our commitment to our clients drives our growth. WE PRESERVE THE PLANET TO PROTECT THE FUTURE Our Core Values · We strive for Integrity in Everything We Do. We're honest and transparent in our actions and decisions. · We are Customer-Focused. We prioritize our customers' needs and value their feedback. · We are Never Satisfied and are dedicated to continuous improvement. We always seek ways to improve and adapt to changing needs. Position Overview The Environmental Field Technician will engage in wastewater, groundwater, leachate, stormwater, soil, drinking water, and surface water monitoring and sample collection activities. Upon completion of the training program, the Environmental Field Technician will work on monitoring and sampling projects on a variety of matrices at facilities throughout the Midwest. Under the direction of the Groundwater and/or the Wastewater Field Manager, the technician will follow standard procedures for data and sample collection to ensure representative data is collected to meet EMT, client, and regulatory specifications. The Environmental Field Technician must follow protocols and procedures to ensure work is completed in a safe and ethical manner to exceed our client's expectations. The groundwater and wastewater field services provided supports a variety of clientele including consulting and engineering firms, private industry, and governmental agencies operating under many different environmental rules and regulations. Specific Duties Of The Position Maintains quality standards in accordance with EMT Standard Operating Procedures, NEFAP Standard and relevant sampling and analysis standards. Perform water quality monitoring using field instrumentation for indicator parameters Collect wastewater, groundwater, leachate, stormwater, soil, surface water, and drinking water samples in accordance with standard operating procedures. Conduct sampling and measurement activities in accordance with EMT policies and procedures. Troubleshoot flow measurement, monitoring, and sampling equipment. Collect and document accurate and defensible data. Install and operate automated wastewater sampling equipment Install and operate automated stormwater sampling equipment Install and operate flow measurement instrumentation. Perform confined space entries to install and maintain monitoring equipment. Review and interpret data to identify trends and anomalies. Documentation of all field activities sufficient to historically reconstruct all field activities. Communicate effectively with team members and project management staff to ensure field activities exceeds client expectations and quality data generated. Confer with project managers to coordinate operations and activities in accordance with the contracted scope of work. Interact with clients and/or their project engineer/consultant to ensure project specifications are met. Adequately prepare and deliver or ship samples to EMT or our partner laboratories. Report writing summarizing field activities. Perform landfill gas monitoring and flare gas sampling. Conduct surface scan monitoring for ground emissions. Strictly adhere to EMT data integrity and ethics policy. Strictly adhere to EMT safety policies and procedures. Travel to client facilities which can include overnight stays. Work weekends on a rotational basis. Such other tasks as may be assigned from time to time consistent with the objectives of the position. Requirements Physical Requirements of the Position Must be able to work in conditions where limited access is available requiring hiking and manual transport of field equipment to monitoring locations. Must pass a pre-employment physical. Must be able to lift and/or carry heavy equipment, coolers, etc. that weigh up to fifty (50) pounds using correct and safe lifting techniques. Must be able to wear all Personal Protective Equipment (PPE) required for the position. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel; talk or hear; and smell. Must be able to work in all types of varying weather conditions. Must be able to safely work in industrial, solid waste, and construction settings. Must be able to safely work around chemicals. Personal and Professional Credentials Bachelor's Degree Preferred. Excellent verbal and written communication skills. Ability to think critically and problem-solve. Self-directed, goal and outcome-orientated. Due to Client requirements for facility on-site access, background checks are required. Must possess a valid driver's license. Must be able to be insured by EMT's insurance carrier to drive company vehicles safely and effectively. In addition, the ability to drive off-road vehicles is required. Base Pay is $17.25/h. Sterling Labs offers a variety of benefits: PTO Sick Time Off Health insurance Dental Insurance Vision Insurance Parental Leave 401k Short-Term Disability Long-Term Disability Paid Holidays EEO STATEMENT: As an Equal Opportunity Employer, Sterling Labs does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law Salary Description 17.25/h

At Arcadis we focus on attracting, retaining and developing people who share our passion and commitment to improve quality of life. In return we offer you the opportunity to transform your world and the world around you, that could be through client work, upskilling yourself, championing equality and inclusion or getting involved in charity work, to name just a few. Our people value different perspectives, they care about the sustainability of our planet and dare to shape the future. One of our core values is 'people first', and supported by our Lovinklaan foundation, we invest in you for the long term, to ensure you reach your full potential. You'll have the opportunity to own your career and work on industry-defining projects, finding solutions to real challenges that make a difference to people's lives. You're encouraged to have a growth mindset and are given the space to develop personally and professionally, building a flexible career that works for you. Role description: Arcadis is currently seeking a self-motivated, Environmental Field Technician to support our Chicago, IL office's growing environmental project portfolio. This position consists of 100% field work, with local travel to and from job sites, with some office support. This position requires a hard-working, safe, efficient and dedicated employee that is excited to receive on the job training, working with a team, and able to work independently once trained. It will require work both independently and with other team members and may require periodic overtime and periodic non-local travel. This position offers an opportunity to learn about a wide variety of environmental projects and work with a great team. Role accountabilities: * Groundwater Monitoring Well Sampling * Environmental Treatment System Water and Air Sampling * Environmental Treatment System Operation and Maintenance (O&M) * Soil Sampling * Remediation Injections * Community Air Monitoring * Subcontractor Oversight * Site Visits and Documentation Additionally: * Strong communication and field documentation skills * Practice Safe Driving and possess a valid driver's License Qualifications & Experience: Preferred Qualifications: * Basic mechanical and electrical skills * 2 years of previous experience as an Environmental Field Technician or College Degree * 40 Hour HAZWOPER training * Environmental Remediation experience * Experience with maintenance, repair and troubleshooting of environmental remediation systems Why Become an Arcadian? Our work with clients has a direct impact on people's lives and on the planet. We make moving, living and belonging in cities safer, more resilient and more sustainable. By partnering with our clients as responsible custodians of our earth's resources, we can create a sustainable planet. We continue to think of new ways to make positive impacts and create better experiences for people; data driven and digital solutions have become part of the Arcadis DNA. Working together with clients and using techniques like design thinking, we can get to the heart of our clients' most pressing challenges and work together to solve them. As a global business, we have committed to support five of the UN's Sustainable Development Goals to ensure that our projects contribute to a better and more sustainable future for all. But it's not just the work that we do on client projects that benefits communities and our planet. As a global business, we are committed to making a positive impact to society by supporting local communities where we operate. To help protect our planet, we monitor and measure non-financial information to inform business decisions and reduce our own environmental impact as part of our commitment to be net zero carbon as a global company by 2030. Our Commitment to Equality, Diversity, Inclusion & Belonging: We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law. Transform Your World #LI-HC1

Wanted: A Techno-Ninja with Face-to-Face Dexterity (Also known as a Technical Field Engineer Resident) EMBARK ON YOUR JOURNEY We invite you to join Entara and start your journey with us as a Technical Field Engineer Resident. Our Technical Field Engineer Resident plugs into our Managed Services team. This team is the lifeblood of our organization and plays an integral role in the daily IT operations for a variety of different business landscapes 24x7x365. They are a team that remediates fires, jumps through technical hoops, and identifies opportunities for advancement. The issues our engineers solve day in and day out, enable our clients to work and operate in tip-top shape, knowing that we have their back when it all goes up in flames. Our Technical Field Engineer Resident provides a unique “boots on the ground” presence for our Chicago-land based clientele. We're looking for an IT professional who is ready to rock on-site, providing top-tier, desk-side assistance for clients who require a hands-on touch. On days when you're not scheduled onsite with a client, you may report to our Chicago loop headquarters and take the lead on workstation builds, inventory, shipping, managing, refining, and building images for ease of duplication and scalability. When no onsite needs are requested, you'll work remotely alongside our Reactive Engineer Residents. As a resident, you'll be responsible for solving a wide variety of systems, workstation, and end-user focused issues for Entara's remotely managed clients. Engineer Residents operate as key team members on their immediate Reactive Services team, working with engineers of different levels both to challenge and support them in their ability to find the solve and get our clients back to work. We are looking for an IT professional ready to hit the phones, work that ticket, and who has built up self-discipline, communication, and problem-solving strengths to be successful in this hybrid, mixed desktop, and client-facing position . Are you the people-facing, techo-ninja we've been searching for? WHAT YOU'LL BE DOING (Otherwise known as the fine print, the list of job tasks and responsibilities.) Our Technical Field Engineer Resident is primarily responsible for providing onsite first- and second-tier support fulfilling both pre-scheduled and ad-hoc onsite requirements with Chicago-land based clientele. Onsite work will range from desktop & mobile support issues for executives to network and systems support issues and working alongside the client's team as an integral project resource. This position will occasionally work from our Chicago-loop headquarters taking the lead on workstation builds, equipment shipping, and ownership of Entara's and client's imaging resources. When no onsite needs are requested, this role will provide remote support to their Reactive team's assigned clients. Remote issues encompass desktop support issues for all levels of end-users and network and systems support. Engineer Residents serve as the first point of contact for our client base and regularly employ the ability to translate technical issues into actionable next steps and gap-filling solutions. Within their Reactive team, Engineer Residents can escalate and tackle issues-gaining additional exposure to backend systems, server management, and support in a team-centric atmosphere. Our Technical Field Engineer Resident will report directly to a Reactive Services Team Lead as a resource with hybrid: onsite and remote flexibility. Understand the Landscape Understand current client SLAs, parameters, and delivery; keep your eyes open for opportunities to make an end-user's life easier. Familiarize yourself with client specific requirements, tools, and processes; be acutely aware of the environments you're working within. Maintain awareness of open vendor and client issues. Research historical performance (by user and by client), to ensure the solution applied isn't just a band-aid solution. Identify and escalate problem tickets to employ solutions. Follow Entara standards to ensure client systems are following best practices. Review IT publications and online materials remaining up-to-date with current and emerging industry technologies. Manage Builds & Imaging Resources Execute workstation build tasks for Entara and Entara's clients following established checklists and process documentation. Ship completed builds, coordinate with recipient parties and Entara Procurement as needed. Own imaging resources and imaging task completion: image computers, manage available images, and build new images. Perform assigned user profile management tasks: Navigate Active Directory and Exchange performing password resets, move/add/change requests, adjust file permissions, and create distribution lists, as required for user onboarding, offboarding, and workstation builds. Ensure all existing workstation builds and user onboarding/offboarding checklists are up-to-date, while consistently searching for areas of improvement from lessons learned. Support Technology & Users Improve customer service, perception, and satisfaction as a dedicated, remote and on-site Engineer Resident for assigned clients. FOR ONSITE WORK Become a trusted resource to onsite users, assisting desk-side. Show up prepared, with the necessary and proper tools in hand. Field onsite inquiries from client personnel, determine next steps and scope/priority of issue to ensure successful and timely completion. Create and document all tickets in ServiceNow. Proactively seek out issues to resolve when tasks aren't pre-assigned. Maintain/update server room/environment photos. Perform basic Wi-Fi surveys to spot potential issues with coverage or performance. Assist fellow reactive engineers as a “remote hands” resource, coordinating and collaborating in onsite investigation and task completion for issues requiring onsite support. FOR ALL SUPPORT WORK Work through a daily ServiceNow schedule established through the dispatch process. Be available to “answer the phones” when scheduled. Assist with the support of desktop systems & applications, occasionally diving into servers, databases, networks, and/or cloud-based systems depending on where you'd like to specialize. Investigate issues and perform end-user and systems troubleshooting in the following areas: Microsoft related technologies: Exchange, O365, SharePoint, etc. Managed email experience: webmail configuration, troubleshooting bounce-backs, SPAM, and transmission issues. Remote access solutions: VPN, Remote Desktop and Citrix. Complete new computer setups: image and deploy Configure and troubleshoot network printers Use and troubleshoot video-conferencing solutions Perform basic network connectivity troubleshooting, wired and wireless Provide mobile device support, including Apple, Android, and Windows devices Fix virus/malware issues, respond to phishing alerts/flags Configure basic backups and perform file restores Communicate with clients: inform them of Incident and Request progress, notify them of impending changes or agreed outages Provide input on current processes and documentation for Level 1 Support Update ServiceNow time entries, work notes, and expenses in real-time Evolve & Escalate Take ownership of assigned issues individually and as a part of a team Understand when you need to escalate an issue to the next level by following our documented escalation process Follow established procedures to capture required information and update documentation Seek to advance your knowledge and apply learned insight to repeated tasks WHO YOU ARE: REQUIRED SKILLS AND EXPERIENCE You're a knowledge seeker. Regardless of method, you have obtained and exposed yourself to knowledge centers that have qualified you to understand technical fundamentals. You ideally have a degree in a relevant field or you're actively working toward completion of one. CompTIA and Cisco certifications are a definite plus. You have a minimum of (2) two years' experience as an outside support resource, or (3) three years experience in internal support. You enjoy an environment where you interact face-to-face role directly assisting users. Our ideal candidate possesses former service desk experience and comfort with the rhythm of phone-based, remote support and maintaining high-level client satisfaction in a ticket-based environment. You're becoming a grease monkey in the IT environment. You have a firm understanding of desktop hardware, operating systems, and using hardware diagnostic tools to address operating systems issues. You also have a solid understanding of standard employee productivity suites- i.e. Microsoft Office/Outlook and mobile device configurations and support. You have a basic understanding of networking principles, including: Entry-level knowledge of Active Directory, with the ability to perform basic user-account administration tasks. A basic understanding of setting up equipment in a server rack, including cable management best practices. Entry-level understanding of office network setups (wired / wireless) and equipment required for best practices network performance Client-server networking, switching, and the Alphabet Soup of TCP/IP-DNS, WINS, DHCP, routing and internet. You've not only imaged computers, but you've mastered the ability to create and build new images that help you scale your efforts. You're physically capable of lifting up to 40 pounds of equipment in the course of a standard workday, carrying hardware and workstations up or down flights of stairs to their designated locations. You know that consistent maintenance tasks are essential to smooth server operations. When the baby gets sick, you know what to do. You have corporate anti-virus software experience as well as experience removing viruses and spyware. You're career-driven and motivated to put in the time and effort to get the job done right, taking immense pride in your personal follow-through. At the same time, you grasp what to prioritize and how best to build in breaks for personal wellness. You're available for a flexing, 9 hour shift (with standard breaks) generally performed between the hours of 7 am-7 pm CT Monday-Friday. Current shift expectations are 8:00 am - 5:00 pm CT Monday-Friday. While you begin your days as a remote resource, you remain available to travel onsite to Entara's office or our client's locations based in the Chicago loop or the surrounding Chicagoland area (on average up to a 30-mile radius, not to exceed a 50-mile radius). Onsite visits are primarily between the hours of 8:00 am - 5:00 pm CT in a Monday-Friday work week. You have reliable transportation (a personal car is preferable) or access to public transportation in order to travel to and from client locations and Entara's headquarters. You are ready to be an effective remote worker and have a dedicated, private space for a home office and already have in place a reliable, private internet connection with at least 50Mbps bandwidth. Public wifi and shared common spaces do not meet these standards. Entara will supply you with the other necessary tools and hardware to complete your tasks remotely. Per our client's requirements regarding on-site visits, employees in this position will be required to provide adequate proof of vaccination for COVID-19 by an FDA-approved vaccine prior to starting work. All medical information will be kept confidential and we do accept requests for exemption on an individualized basis. WHO YOU ARE: PERSONALITY-WISE Right Brain, Left Brain OS: You're a little bit of a fanatic when it comes to correctly implementing known solutions, but you've got a streak of Potter-ish ingenuity when something weird comes along. You break problems down, using a logical process of elimination to solve them. But you pay attention to intuitive inspiration. Persnickety: You follow complex, detailed instructions for complex, detailed tasks. Again, you avoid even thinking, “That's good enough.” Bilingual in English and Tech-speak. You understand what the problem is, even when the person calling is 404, technically speaking. While they're talking, you're thinking technologically, assessing and solving their issue, then translating the solution into English before communicating it to the end-user. In other words, you speak the mainstream language recognized by Muggles. Resilience of a rubber band: You don't snap when stretched to your limits by panicked, frustrated and/or irate users who probably tried to solve the problem themselves before calling the Service Desk and are therefore operating on their last nerve. You have the temperament of a Zen monk on a Rocky Mountain high. Appetite for learning: You're always reaching for the next apple on the knowledge tree, as well as the last piece of pizza in the box. Learning is its own reward-but it also helps when you have your eye on a job in the next tier. You like working in a managed-knowledge organization that promotes from within as you gain experience. Persistent, but not stubborn: You'll be damned if you're going to give up on a problem you know you can solve, but you recognize when it's time to escalate to a higher tier. Next time, you'll have the solution at hand. You play fair. You live by all those early childhood lessons about treating people with respect, keeping your commitments, listening to the views of others, resolving conflict through negotiation, communicating clearly, and contributing to a positive team effort. You place team success above your individual interests. WHO WE ARE Founded in 2001, Entara is an eXtended Service Provider (XSP) focused on providing cutting edge technology and cyber security solutions to companies in regulated industries. With our roots in providing service to the electronic trading market, we are known for growing with the pace of technological change and the developing security needs of our clients. We are redefining ourselves - and our industry - and creating a new class of service providers, XSPs, because we recognize that MSPs and MSSPs are no longer what our clients need. Downward pressure from both regulators and insurance providers convinced us that it was time to integrate our IT and cyber security offerings and deliver strategic, future facing solutions for our clients. In order to build, maintain, and optimize these types of solutions, we need high-performing, highly-collaborative teammates who are excited to join in this journey with us. There are several reasons why employees love being a part of the Entara team. We've been recognized as one of Chicago's Best and Brightest Companies to Work For since 2017. We are a remote-first workplace. We seek to build a team that's brought together by more than just skills, but who embrace a personal-alignment to the values that precede the work we deliver: Empathy, Excellence, Execution, and Evolution. If this sounds like you, let's connect and discover if we have the foundation to build something great together. WHAT YOU GET IN RETURN As an employee at Entara, you will have a direct impact on our operations, our clients, and your fellow EntaraCorps members. Because of that impact, you get our respect and gratitude for the role you play in making Entara the best it can be. We consider mentoring and participating in the continual learning of others to be absolutely essential for both you and your co-workers. To reflect our commitment to our employees, we offer unlimited PTO, remote-first work, 401k matching, paid parental leave, employee outings (virtual and in person), reimbursement for approved seminars, conferences, and certifications, and 100% employee premium coverage for medical, dental, life, and disability insurance….and that's just the tip of the iceberg . JOB TITLE Technical Field Engineer Resident I-II EMPLOYMENT TYPE Salaried, FT EXEMPTION STATUS Exempt COMPENSATION TYPE Salaried COMPENSATION RANGE $65,000-$75,000