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Expert skills for your resume and career

Updated January 8, 2025

7 min read

Below we've compiled a list of the most critical expert skills. We ranked the top skills for experts based on the percentage of resumes they appeared on. For example, 15.5% of expert resumes contained sales floor as a skill. Continue reading to find out what skills an expert needs to be successful in the workplace.

15 expert skills for your resume and career

1. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how experts use sales floor:

Maintained established merchandising standards, including window, sales floor and promotional displays
Manage Sales floor as an Expert to help support Sales/Technical Specialist and other areas of the store for support.

2. Strong Customer Service

Here's how experts use strong customer service:

Lease apartments at the highest effective rent level possible, while maintaining a strong customer service/satisfaction philosophy.

3. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how experts use product knowledge:

Deliver optimal customer service through professionalism and extensive product knowledge of all platforms.
Exemplified optimum customer service by displaying advanced product knowledge for customer purchases.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how experts use customer service:

Provide customers with a personalized experience by assisting them with excellent customer service and expertise in photography and camera equipment.
Partnered with Customer Service Supervisor to identify call efficiency and quality trends to improve the team overall performance.

5. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how experts use pos:

Trained store associates on company policy and procedures involving POS shipment order delivery.
Installed Airport extreme routers Networks for the POS system at New Store Installs for Apple systems.

6. Customer Loyalty

Here's how experts use customer loyalty:

Build customer loyalty; establish customer relationships through courtesy and friendliness.
Handled liquor inventory control and implementing customer loyalty programs.

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7. Cleanliness

Here's how experts use cleanliness:

Maintained work area cleanliness and organization.
Perform related duties assigned, or as the situation dictates, including maintaining cleanliness both during and after jobs.

Select Skills To Add To Your Resume

Sales Floor

Strong Customer Service

Product Knowledge

Customer Service

POS

Customer Loyalty

8. Exceptional Guest

Here's how experts use exceptional guest:

Awarded 2010 Concierge of the Year Award for exceptional guest service, commitment to corporate values, and outstanding sales performance.
Provided exceptional guest service at high end resorts, representing the company in a professional and friendly manner.

9. Sales Associates

Here's how experts use sales associates:

Delegated merchandising responsibilities to sales associates.
Motivated and trained sales associates, which lead to the store ranking number one in the Denim Sales Pilot Program.

10. Business Process

A business process is a group of tasks that are performed by people working in a business to attain a worthy product and to present it to their customers. A business process can also be defined as performing several steps to achieve a certain goal set by a company. Business processes need to set purposeful goals and the outcome of that goal should be clear.

Here's how experts use business process:

Gathered and incorporated new requirements in the Break bulk Shipment consolidation process and developments to optimize the business process.
Provided governance discovery methodology and produced documentation regarding current state of governing business processes for DCGS-SOF.

11. Customer Satisfaction

Here's how experts use customer satisfaction:

Increased productivity and customer satisfaction, and reduced system downtime on FraudGuard application through proactive system monitoring and customized upgrades.
Resolved and provided appropriate resolutions like compensation to ensure customer satisfaction and retention over the phone and correspondence.

12. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how experts use troubleshoot:

Discussed cellular phone equipment operation with customers over telephone to explain equipment usage and to troubleshoot equipment problems.
Experienced in Installation, Configuration, Development, Deployment and Troubleshoot Reporting services using SSRS2005/2008/2012/2014 across various environments.

13. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how experts use hr:

Draft reports in English (UNDP) and Arabic (companies) explaining their situations and HR in the Internal Environment.
Provided input to HR on the recruiting process and selection of new specialists though assisting with conducting interviews and training.

14. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how experts use java:

Developed a framework to configure the independent Java commands using application rules engine.
Developed External Library using Java for Selenium Automation.

15. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how experts use windows:

Completed specialized training in Microsoft software and hardware to help customers become better acquainted with newer Windows Operating systems.
Demonstrated verbal communication skills necessary to help customers navigate both Mac and Windows operating systems.

12 Expert Resume Examples

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Victoria Reynolds Expert Contact Information Wauwatosa, WI (940) 555-9054 vreynolds@example.com Skills • Sales Floor • Room Service Orders • Company Policies • Menu Items • Customer Service • Clean Restaurant • HR • Clean Kitchen • Empty Tables • Kitchen Equipment Employment History Expert 2016 - Present J. C. Penney Wauwatosa, WI • Worked with individuals to find the right jewelry for them Worked as a sales consultant Maintained good communication with customers • Analyzed customers problems over the phone and provided product knowledge. • Answer customers' questions, and provide information on procedures or policies. • Assisted customers with fitness product inquiries and purchases Interaction with vendors to gain product knowledge and test products • Leveraged promotions to increase sales goals and signed up customers for Express credit cards. Mechanical Expert 2012 - 2016 General Electric Cincinnati, OH • Created 2D/3D rotor system FEA models for gas turbine upgrades. • Create and revise engineering drawings of parts and assemblies to support internal manufacturing and assembly on site. • Functioned as North American Project Liaison for production facility installation in People's Republic of China. • Design life support systems utilizing 3D CAD software for research facilities and laboratories. Busser 2011 - 2012 Panera Bread Chicago, IL • Take all kitchen ware into the back for dishwasher • Wash dishes and bus tables, while maintaining excellent customer service in a fast moving environment • Washed Dishes, Utensils, Glasses, Cutting Boards, Pots, Pans and Food Preparation Equipment. Education High School Diploma 2011 - 2011


Samuel Morgan Expert Contact Info San Antonio, TX (910) 555-3221 smorgan@example.com Skills CommunicationAccount ManagementThorough KnowledgePhotoshopCasino FloorProduct KnowledgeQAProceduresHRCustomer Complaints Employment History Expert 2013 - Present USAA San Antonio, TX • Formulated and enforced Service Center policies, procedures and quality assurance measures. • Supervised and spearheaded a 5-person team to reconcile communication standards with updated legislation. • Configure and maintain static route table on UNIX Solaris based OS to load balance backup traffic across LAN and Wan connections. • Assisted customers in wireless solutions Obtained continuous training and knowledge of new wireless products Seed Expert 2011 - 2013 Darden Restaurants San Antonio, TX • Train all new incoming employees to all stations, or re-train others on new procedures. • Conducted opening and closing procedures on a daily basis. • Intern, Friendship Communication Center - Augusta, GA Developed projects to assist with overall recovery program. • Established a 7/24 line of communication with existing clients. Server Assistant 2009 - 2011 Darden Restaurants San Antonio, TX • Maintained detailed knowledge of all menu items. • Opened store and prepared food -Cashier -Customer service Education High School Diploma 2009 - 2009


Justin Stewart Expert College Park, MD jstewart@example.com (790) 555-4091 Experience Expert 2019 - Present Domino's PizzaCollege Park, MD • Showed the ability to assist my fellow drivers in my knowledge of the delivery area. • Ensured timely delivery while focusing efforts on tremendous customer service. • Deliver customer orders Answer phones, take customer orders, conflict resolution Maintain a 5-star customer service rating based on customer survey • Know the store's delivery area and be able to read area map(s). Expert 2017 - 2019 Domino's PizzaCollege Park, MD • Delivered food in timely manner Provided positive customer services Answered telephones Sales at point of Cashier • Know the store's delivery area and be able to read area map(s). • Have vast knowledge of delivery area and routes. • Deliver Pizzas, Customer Service, Maintain Store Cleanliness. Crew Trainer 2012 - 2013 McDonald'sCollege Park, MD • Grill, Front Counter, Back Drive-Through, Front Drive-Through • Offer great customer service, carefully follow food preparation and verify customer's order is accurate. Skills Mcdonalds Twitter Apple Sales Goals QC Front Counter New People ERP Positive Attitude Javascript Education Doctoral Degree Communication 2014 - 2017 University of Maryland - College ParkCollege Park, MD Master's Degree Communication 2013 - 2014 University of Maryland - College ParkCollege Park, MD Bachelor's Degree Communication 2009 - 2012 University of Maryland - College ParkCollege Park, MD


Willie Lawson Expert Employment History Expert 2019 - Present Domino's PizzaChicago, IL • Ensured timely delivery while focusing efforts on tremendous customer service. • Know the store's delivery area and be able to read area map(s). • Assisted guests over the phone and provided excelent customer service to meet their needs. • Provide the best customer service possible. Expert 2017 - 2019 PrimericaMadison, WI • Developed and implemented an IT communication policy for project deployments resulting in seamless status reporting across all stakeholders. • Defined the patch management process for VMware environment and successfully installed the VMware Update Manager. • Support the development and deployment of a Six Sigma Plus program at a new Honeywell facility. • Maintain working knowledge of Apple Policies and Procedures. Courtesy Clerk (Part-Time) 2016 - 2017 WalmartMadison, WI • Assist customers with their purchases Gather carts and keep parking lot clean Provide customer service • provide customer service when requested and bring in carts from the parking lot Education Certificate Biology 2016 - 2017 University of Wisconsin CollegesMadison, WI Contact Information Chicago, IL (870) 555-5225 wlawson@example.com Skills Empty Trash Data Analysis Sales Floor Fuel Pumps Customer Orders Wireless Products Database Personal Computers Patience Verizon


Beverly Price Expert Dallas, TX (560) 555-7089 bprice@example.com Skills Positive Attitude Store Management Timely Fashion Customer Transactions High Quality Customer Returns Procedures Customer Orders Sales Floor Proper Departments Employment History Expert 2020 - Present WalmartDallas, TX • Stock, replenish, and maintain sales floor to increase conversion percentage. • Reviewed and responded to all email and corporate visual communication daily. Production Expert 2017 - 2020 WalmartDallas, TX • Maintain safe and clean working environment by enforcing procedures, rules and regulations. • Trained new employees on using full service and self-service computers, copiers and fax machines by providing step by step instructions • Maintain an efficient work flow to complete all orders within acceptable time frames regardless of customer traffic. • Perform process control analysis and improvement. Cashier Associate 2007 - 2017 WalmartDallas, TX • Provide customer service as needed. • Handled sales transactions Maintained and replenished the sales floor Education High School Diploma 2007 - 2007


Abigail Hall Expert Ann Arbor, MI (820) 555-2509 ahall@example.com Experience: Expert Domino's Pizza Ann Arbor, MI 2011 - Present • Stock ingredients from delivery area to storage, work area, walk-in cooler. • Perform work as kitchen staff or customer service associates for a pizzeria. • Delivered excellent customer service to the customer. • Have vast knowledge of delivery area and routes. Explosive Expert United States Marine Yuma, AZ 2009 - 2011 • Render safe and maintain unexploded ordnance, improvised explosive devises, nuclear weapons, and chemical/biological weapons. • Coordinated participation of hazardous materials response teams, civilian law enforcement personnel, and emergency management personnel. • Trained and worked on all explosives including conventional, improvised, chemical, biological, and nuclear weapons. Baby Sitter Gold's Gym Colorado Springs, CO 2008 - 2009 • Greet customers and ensure high quality customer service. • Administered and filed child care paper work. • Organize and store toys and materials to ensure order and safety. Skills • Child Care • Internet • New Things • Sales Floor • Explosive Devices • Communication • Product Expertise • Warfare • Small Children • Business Records Education: High School Diploma 2008 - 2008


Jerry Ellis Expert Bronxville, NY (400) 555-2469 jellis@example.com Experience: 2018 - Present Expert / Nike / Bronxville, NY • Delivered premium customer service, and product knowledge on products throughout the store. • Managed store's social media outreach on Twitter by answering consumer questions and provide updates on events and new incoming product. • Developed and wrote Procedures for Account Upgrade Department • Deliver orders to the designated places on time while providing good customer service, prepared food, • Put the clothes on sales floor Wages $6.50 HR • Define procedures for handling customer requests. 2015 - 2018 Information Technology Technician/Sales / Bebe Stores / Bronxville, NY • Trained end-users on essential software applications and performed troubleshooting and virus removal to keep all systems functioning smoothly. • Resolved issues related to macOS software, and Apple hardware. • Exceed sales goals of products and services. • Configure SonicWall firewalls for security and VPN. • Work independently to manage bar and provide outstanding customer service. 2010 - 2015 Cosmetologist / Bebe Stores / Bronxville, NY • Operate POS system and accurately handle all forms of payment. • Trained sales floor in weekly product knowledge. • Protect store merchandise, keep store clean, and perform pos transactions. Skills: Communication, Beauty Services, Sales Goals, Technology Sales, Customer Service, Account Management, Retail Sales, QA, New Trends, Troubleshoot Education: 2010 - 2010 Some College Courses Health Care Administration / Monroe College / Bronxville, NY


Cheryl Carpenter Expert Las Vegas, NV \| (870) 555-7962 \| ccarpenter@example.com Work Experience Expert, Domino's Pizza - Las Vegas, NV 2016 - Present Greeted customer's and provided excellent customer service. Have knowledge of the store's delivery area and ability to read area map(s). Deliver orders quickly and safely with great customer service. Sales Expert, Old Navy - Bentonville, AR 2013 - 2016 Ensured sales floors remained tidy and organized at all times. Served on a team that accelerated the movement of placing merchandise to the sales floor. Set and achieve company sales goals. Brand Representative, Walmart - Bentonville, AR 2012 - 2013 Assist customers with both jewelry and retail purchases by demonstrating products. Assist customers with a positive attitude, making sure customers are happy, and putting customers needs before our own. Skills Brand REP, Product Knowledge, Product Expertise, Retail Sales, Wireless Products, Sales Transactions, Account Management, Communication, Bill Payments, Data Analysis Education High School Diploma 2012 - 2012


Sara Ellis Expert Memphis, TN (590) 555-5433 sellis@example.com Experience Expert, Wireless Advocates, Memphis, TN 2011 - Present • Assisted clients including service and orientation to all new wireless products. • Run sales reports and maintain inventory of all wireless products. • Assisted customers in wireless solutions Obtained continuous training and knowledge of new wireless products • Maintained evolving product knowledge of accessories, pricing plans, promotions, and service features through continuous learning and self-development. Color Expert, Fred's, Jackson, TN 2006 - 2011 • Accounted for all missing and damaged items.Priced and ticked all merchandise before going to sales floor. • Establish and implement policies, goals, objectives, and procedures for their department. • Talked with customers on sales floor and by phone. Hairstylist/Cosmetologist, Regis, Jackson, TN 1996 - 2006 • Greet Customers, schedule appointments, open and close store, customer service, sell retail products, style hair. • Provide Outstanding Customer Service, Performing Haircuts, Styles, Chemical Services, and Waxing, Retail, Inventory Reception, Sanitation • Full cosmetology services and retail sales. • Order placement Customer service Hair stylist Hiring and firing Communication with staff and district • Followed all Kansas State Board of Cosmetology health and sanitation laws and procedures. Skills • Knowledgeable Service • Sales Floor • Technical Knowledge • Procedures • Beauty Services • Wella • Facials • Necessary Products • Clients Needs • Cosmetology Education 1995 - 1996 Certificate Cosmetology, Lane College Jackson, TN


Margaret Simpson Expert New York, NY \| (570) 555-9344 \| msimpson@example.com Employment History: Staples - New York, NY 2011 - Present Expert • Exceeded targeted sales goals by 25%. • Assemble fixtures, Mannequins, install shelves when needed on sales floor. ANN - Albany, NY 2009 - 2011 Sales Expert • Work with customers Maintain the sales floor • Assist store management in the opening/closing of the store. • Operated K-Mart POS system to review stock on hand and place orders accordingly. • Partnered with other departments to educate on relevant wireless products, increasing wireless sales additional 20% over 3 months. ANN - Albany, NY 2006 - 2009 Hairstylist/Cosmetologist • Developed an effective phone customer service procedure involving: Answering customer questions and concerns with confidence and accuracy. • Restock, replenish, clean, fold, and use the POS System when necessary • Maintain sanitation standards per State Board of Cosmetology. • Earned an Oklahoma State Board of Cosmetology License after completing the required 1500 hours of training. • Performed other beauty services such as waxing (Eyebrows, Lip, Chin). Skills: Product Sales, Costco, ERP, Sales Goals, Verizon, Communication, Extensive Knowledge, IP, Spa Services, Scheduling Appointments Education: Excelsior College - Albany, NY 2006 - 2006 Some College Courses Nursing


Rachel Myers Expert phone(330) 555-4007 addressSilver Spring, MD emailrmyers@example.com Experience 2019 - Present Expert Verizon · Silver Spring, MD • Train new employees on company policies, product and services. • Deliver the ultimate Verizon Wireless customer experience. • Complete project mapping, data validation procedures, and issue resolution. 2009 - 2019 Visual Aid Expert McDonald's · Philadelphia, PA • Maintained effective communication with team members and managers Kept a flexed schedule in order to accommodate co-workers and unexpected changes VOLUNTEER • Mastered Point of Sale (POS) computer system for automated order taking. • Followed all restaurants practices & procedures. • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business. • Project management experience, human resource experience in reference to policies and procedures and payroll. 1999 - 2009 Crew Trainer McDonald's · Philadelphia, PA • Greet customers, take orders, clean dining area and make sure everything is stocked. • Cashier where we take the orders in drive-thru or on the front counter. • Train other cashiers and crew members on various functions and customer service goals. Skills • Restock Workstations • Burger • Haccp • Apple • Procedures • Mcdonalds • Product Knowledge • Positive Attitude • Front Counter • Physical Education Education 1999 - 1999 High School Diploma


Zachary Adams Expert phone:(890) 555-9861 email:zadams@example.com address:Camp Pendleton South, CA Employment History Expert 2020 - Present Wireless Advocates · Camp Pendleton South, CA • Assisted Costco members on making wireless phone purchases. • Advised customers on phones and rate plans for multiple carriers and DirecTV. Explosive Expert 2018 - 2020 United States Marine · Camp Pendleton South, CA • Work with the Secret Service to provide security the President, Vice President, and other dignitaries. • Performed secret service missions around the country in particularly during the election season in 2004. • Contributed to operations for the U.S. Secret Service. Technical Internship 2017 - 2018 Dart Container · East Lansing, MI • Applied knowledge from several training manuals to assist in Mac repair Genius bar sessions as well as mobile sessions. • Produced 40+ patent applications to initiate and solidify Apple's IP portfolio around these technologies and other strategic initiatives. • Connected modem and network PCI cards on IBM and Macintosh desktop systems. Skills Internet Facility Product Knowledge Circuit Boards CSS Information Technology Sales Floor Procedures Javascript Product Expertise Education Certificate Computer Networking 2016 - 2017 Michigan State University · East Lansing, MI

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List of expert skills to add to your resume

The most important skills for an expert resume and required skills for an expert to have include:

Sales Floor
Strong Customer Service
Product Knowledge
Customer Service
POS
Customer Loyalty
Cleanliness
Exceptional Guest
Sales Associates
Business Process
Customer Satisfaction
Troubleshoot
HR
Java
Windows
Logistics

Medicare
Facebook
ERP
ETL
Customer Issues
Apple
SME
Training Programs
Data Analysis
HTML
Sigma
Twitter
Samsung
Unix
JavaScript
SQL Server

XML
SharePoint
R
Fixed Assets
Linux
QA
OneDrive
Led Training
Mac
SDLC
KPI
Jenkins
Customer Inquiries
Troubleshooting Support
E-Business
Technical Guidance

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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