Enrollment Representative resume examples for 2025
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How to write an enrollment representative resume
Craft a resume summary statement
A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the enrollment representative role.
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in enrollment representative-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These tips will help you demonstrate why you are the perfect fit for the enrollment representative position.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
- Put all relevant hard and soft skills in your skills section.
- Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
- Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
- Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
Here are example skills to include in your “Area of Expertise” on an enrollment representative resume:
- Home Health
- Customer Service
- Data Entry
- Patients
- CMS
- Enrollment Process
- Transactional Data
- Health Insurance
- Member Correspondence
- Enrollment Applications
- Financial Obligations
- Outbound Calls
- Member Eligibility
- Medicare Advantage
- Financial Aid
- Group Data
- PCP
- Inbound Calls
- HIPAA
- Health Plan
- Customer Inquiries
- Group Enrollments
- Family Health
- CHP
- Enrollment Issues
- Open Enrollment
- Enrollment System
- Enrollment Database
- Educational Programs
- Professional Knowledge
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How to structure your work experience
A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.
- Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
- Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.
How to write enrollment representative experience bullet points
Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:
- Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
- Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
- Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.
Here are great bullet points from enrollment representative resumes:
Work History Example #1
Enrollment Representative
MetLife
- Maintained records of contacts, accounts, and Medicare policy specifications using advanced computer applications and data bases.
- Used Medisys, Facets(Core and PDP), Ultera, APM, Marx & Litton
- Trained providers on the importance of accreditation through NCQA and PCMH.
- Utilized the principles of CPT, HCPS, and ICD 9/10 coding with regard to claim submission/processing.
- Studied and stayed compliant with (CMS) Center of Medicare - Government rules and regulations.
Work History Example #2
Customer Care Associate
T-Mobile
- Opened and maintained and productive two way feedback communication with supervisors.
- Provided floor support to CCR's answered CCR's questions and concerns during a call.
- Utilized multi-screen troubleshooting software in order to ensure we tried every possible fix available.
- Balanced team needs with needs of the business though open communication with the representatives
- Supervised team of sixteen Customer Service Representatives in supporting customers calling with billing or requesting technical assistance.
Work History Example #3
Enrollment Representative
Health Net
- Identified opportunities to improve providers and employees understanding of IPA/HMO/POS/PPO policies and procedures through on-site orientation and education.
- Trained and experienced in Medicare Advantage Plans, HMO, PPO, PFFS and Medicare Part D plans and Medicaid.
- Monitored outgoing and incoming Electronic File Transfer Jobs to ensure files are received and sent timely to CMS.
- Handled, processed confidential, sensitive information daily using HIPPA procedures.
- Assisted insured and uninsured patients in apply for medicaid, CHIP and Health Care Marketplace.
Work History Example #4
Claims Assistant
Nationwide Mutual Insurance ...
- Assisted claims adjusters by maintaining filing of claims folders.
- Managed a team of 13 CSRsHandled incoming complaint callsAssisted CSRs with handling of claimsPrepared monthly reportsAssisted Call Center Manager with performance evaluations
- Recognized as a positive team member, providing service and support to medical claims representatives.
- Maintained open lines of communication with management to ensure swift handling of claims-related concerns.
- Handled bodily injury exposures as well as property and auto damage catastrophe claims for commercial, personal and farm policies.
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Add an education section to your resume
- The highest degree you have achieved.
- TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
- TField of study
- TAny honors, relevant coursework, achievements, or pertinent activities
Here are some examples of good education entries from enrollment representative resumes:
High School Diploma
2007 - 2007
Highlight your enrollment representative certifications on your resume
Certifications can be a crucial part of your resume. Many jobs have required certifications.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
Here are some of the best certifications to have on enrollment representative resumes:
- Certified Professional - Human Resource (IPMA-CP)
- Certified Medical Office Manager (CMOM)
- International Accredited Business Accountant (IABA)
- Certified Professional, Life and Health Insurance Program (CPLHI)