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Emergency Medical Dispatcher skills for your resume and career

Updated January 8, 2025

3 min read

Quoted Experts

Elyse Zavar PhD,

April Heinze

Below we've compiled a list of the most critical emergency medical dispatcher skills. We ranked the top skills for emergency medical dispatchers based on the percentage of resumes they appeared on. For example, 11.2% of emergency medical dispatcher resumes contained emt as a skill. Continue reading to find out what skills an emergency medical dispatcher needs to be successful in the workplace.

15 emergency medical dispatcher skills for your resume and career

1. EMT

Emergency Medical Technicians (EMTs) provide urgent and emergent patients who enter the emergency medical services (EMS) system for out-of-hospital emergency medical treatment and transportation. EMTs are trained to stabilise and evacuate patients in a variety of situations, from non-emergency to regular hospital transports to life-threatening emergencies. Under the supervision of a physician, EMTs work as part of a robust EMS response scheme.

Here's how emergency medical dispatchers use emt:

Field Training Officer and preceptor for new-hires and local college students enrolled in EMT and Paramedic programs.
Worked as a Field EMT in a first responder role.

2. Computer Aided Dispatch

Here's how emergency medical dispatchers use computer aided dispatch:

Trained on Computer Aided Dispatch System, including tickets, warrants and accessing the National Crime Information Center (NCIC).
Entered information into the computer aided dispatch (CAD) system to verify the location and determine response.

3. EMS

Emergency Medical Services, also known as EMS, is an emergency medical response system that provides stabilization and urgent preclinical and on-site treatment for serious illness and injury, as well as the transportation of patients who are unable to transport themselves to a definite health care center. The main objective of EMS is to provide emergency medical treatment to those who need urgent medical attention and to properly treat the patient's condition and transport them to a suitable health center or medical facility.

Here's how emergency medical dispatchers use ems:

Handled emergency dispatches, service requests and general customer inquiries regarding police, fire, and reception services for EMS assistance.
General job description of fire/EMS dispatchers are focused on: Monitoring and controlling the movement of fire and EMS units.

4. CAD

Here's how emergency medical dispatchers use cad:

Maintained accurate documentation within CAD sheets for field crew safety and pertinent patient information obtained during the interrogation process.
Assisted with data management and input information using specialized CAD system.

5. EMD

Here's how emergency medical dispatchers use emd:

Trained in emergency medical dispatch (EMD), handled nearly 850 calls each day.
Cross trained as a dispatcher and received the Emergency Medical Dispatcher (EMD) certification.

6. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how emergency medical dispatchers use cpr:

Answered 9-1-1 Emergency calls and provided critical care instructions to the caller (CPR, opening airways, etc.)
Provided emergency medical assistance to callers, i.e gunshot wounds, falls, CPR, SOB, etc.

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7. Ambulances

Here's how emergency medical dispatchers use ambulances:

Dispatched ambulances as necessary and in accordance with state and company standard operating procedures.
Worked independently and as a team player dispatching ambulances to non-emergency and emergency calls.

Select Skills To Add To Your Resume

EMT

Computer Aided Dispatch

EMS

CAD

EMD

CPR

8. Patients

Here's how emergency medical dispatchers use patients:

Coordinated with other medical facilities for patients requiring higher levels of care, collaborating closely with ER physicians and patient administration.
Performed complete medical and psychological assessments, treating and stabilizing patients.

9. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how emergency medical dispatchers use patient care:

Monitor Staff and ensure that all policies and procedures and county protocols are followed so that patient care is never compromised.
Perform patient care during emergent and non emergent transports.

10. Ambulance Transport

Here's how emergency medical dispatchers use ambulance transport:

Obtain appropriate authorizations related to ambulance transport, faxing, filing and general office maintenance.
Receive calls from customers requesting ambulance transport.

11. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how emergency medical dispatchers use data entry:

Handled emergency and non-emergency calls, multi-line experience, medical terminology, and data entry.
Answer phones, radio operations using Addcom, data entry, working in fast paced and quick decision making atmosphere.

12. Medical Emergencies

Here's how emergency medical dispatchers use medical emergencies:

Provided life support services during medical emergencies on scene and en route to hospital.
Answered and processed incoming 911 calls for fire and medical emergencies.

13. Dispatch System

Dispatch systems are organized systems for transport, distribution, and dispatch of products via coordinated logistics.

Here's how emergency medical dispatchers use dispatch system:

Utilized computer assisted dispatch system as well as internal global positioning for unit tracking.
Answered emergency calls using the Medical Priority Dispatch System (MPDS) and dispatched assistance to members carrying medical alert devices.

14. Advanced Life Support

Here's how emergency medical dispatchers use advanced life support:

Dispatched and coordinated 911 calls for two Advanced Life Support Emergency Medical Service Ambulance Companies.
Provided basic and advanced life support services as an Emergency Medical Technician and Cardiac Rescue Technician.

15. Non-Emergency Calls

Non-emergency calls are calls that do not require immediate attention or intervention. They are simply a request for police, fire or rescue service that does not present a life or death situation. In this case, the local non-emergency number should be used if immediate dispatch of the police is not required.

Here's how emergency medical dispatchers use non-emergency calls:

Identified opportunity to reduce use of emergency phone lines for non-emergency calls.
Responded, supported to emergency and non-emergency calls.

5 Emergency Medical Dispatcher Resume Examples

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Willie Martin Emergency Medical Dispatcher Contact Information Jacksonville, FL (690) 555-2876 wmartin@example.com Skills • Non-Emergency Calls • Public Safety • Phone Lines • Emergency • Security Services • Daily Activities • Pre-Arrival Instructions • Loan Portfolio • Duress Alarms • Pertinent Information Employment History Emergency Medical Dispatcher 2013 - Present ADT Jacksonville, FL • Responded to incoming emergency signals * Contacted emergency contacts for clients • Dispatch emergency services as required such as Police, Fire Dept, and EMS services to residential and commercial locations. • Initiate necessary action when irregular signals are received or trouble develops.Notify appropriate authorities and customers if alarm signal is received. Emergency Medical Dispatcher 2012 - 2013 ADT Jacksonville, FL • Trained on high quality customer service, con MMME applications and alarm handling. • Monitored alarms and used computer-aided dispatch systems to summarize the critical information for public safety. • Responded to incoming alarm signals including fire, medical and panic alarms for residential and commercial customers. • Observe patrons and suspicious activity via CCTV (Closed Circuit Television). Public Safety Officer 2008 - 2012 FJC Security Services Islandia, NY • Secured a water cleaning facility owned by NYC DEP at JFK Airport • Managed radio communication using proper etiquette. • Maintained open communication with key officers to ensure safety of patrons. Education High School Diploma 2008 - 2008


Kenneth King Emergency Medical Dispatcher Contact Info Madison, MS (950) 555-3135 kking@example.com Skills Human ResourcesSafety IssuesEmergencyProper AuthoritiesMeijerPolice DepartmentDispatch SystemSafety ProgramLife SupportAmbulance Transport Employment History Emergency Medical Dispatcher 2019 - Present Rankin County Board of Supervisors Madison, MS • Answered 911 emergency calls / non-emergency calls *Major multitasking with computers and phones • Maintained a personal and professional relationship with the community and law enforcement as well as emergency services. • Worked on computer aided dispatch system. • Maintained accurate logs of hospital safety activities communicating effectively with local police, fire department, and emergency room physicians. • Managed day-to-day customer service calls and new equipment installations. Emergency Services Dispatcher 2017 - 2019 Comcast Madison, MS • Facilitated communication between customers, service providers, and interdepartmental teams. • Answered technician telephone calls promptly and in an appropriate manner. • Dispatched technicians for preventative maintenance and emergency calls. • Submit monthly Emergency Services program statistics as requested by director. Loss Prevention Agent 2011 - 2017 Walmart Columbia, SC • Secure premises by patrolling property; monitoring surveillance equipment; and access points; permitting entry. • Use of CCTV camera to watch the companys sales floor for theft and other crimes. • Utilize CCTV to investigate past fraudulent acts. • Apprehended and prosecuted shoplifters Maintained and installed video surveillance equipment Worked to reduce the number of employee and customer accidents • Apprehend shoplifters according to Walmart policy. • Served as support to store management to ensure safe work environment. Education High School Diploma 2011 - 2011


Willie Martin Emergency Medical Dispatcher Jacksonville, FL wmartin@example.com (690) 555-2876 Experience Emergency Medical Dispatcher 2013 - Present ADTJacksonville, FL • Responded to incoming emergency signals * Contacted emergency contacts for clients • Dispatch emergency services as required such as Police, Fire Dept, and EMS services to residential and commercial locations. • Initiate necessary action when irregular signals are received or trouble develops.Notify appropriate authorities and customers if alarm signal is received. Emergency Medical Dispatcher 2012 - 2013 ADTJacksonville, FL • Trained on high quality customer service, con MMME applications and alarm handling. • Monitored alarms and used computer-aided dispatch systems to summarize the critical information for public safety. • Responded to incoming alarm signals including fire, medical and panic alarms for residential and commercial customers. • Observe patrons and suspicious activity via CCTV (Closed Circuit Television). Public Safety Officer 2008 - 2012 FJC Security ServicesIslandia, NY • Secured a water cleaning facility owned by NYC DEP at JFK Airport • Managed radio communication using proper etiquette. • Maintained open communication with key officers to ensure safety of patrons. Skills Non-Emergency Calls Public Safety Phone Lines Emergency Security Services Daily Activities Pre-Arrival Instructions Loan Portfolio Duress Alarms Pertinent Information Education High School Diploma 2008 - 2008


John Johnson Emergency Medical Dispatcher Employment History Emergency Medical Dispatcher 2020 - Present ADTJacksonville, FL • Assist customers by calling the appropriate agencies in case of fire, medical or police emergency. • Enter, update and retrieve information from customer and a variety of computer systems. • Monitored alarms and used computer-aided dispatch systems to summarize the critical information for public safety. • Trained on high quality customer service, con MMME applications and alarm handling. • Responded to incoming emergency signals * Contacted emergency contacts for clients Emergency Dispatcher 2017 - 2020 Kenco Logistic ServicesTampa, FL • Dispatch appropriate equipment which requires knowledge of the various types of equipment/vehicles required for different emergency situations. • Dispatch of all emergency response agencies in the county (including EMS and Fire Departments). • Certified EMD/EFD Dispatcher for County Emergency Services Center. • Handled emergency road service dispatcher and glass claims for all of US Passed license to sell homeowners insurance • Enter unit response and data into database * Enter, update and retrieve information from a variety of computer systems. Loss Prevention Agent (Part-Time) 2016 - 2017 J. C. PenneyTampa, FL • Work closely with law enforcement and other security entities. • Conducted multiple workshops to train personnel in loss prevention and physical security policy compliance. • Designed and monitored creative loss prevention training materials. • Apprehend shoplifters and contact proper authorities. • Protected company assets and improved profitability by developing and implementing security and safety programs for employees and customers. Education Associate's Degree Psychology 2015 - 2017 University of South FloridaTampa, FL Contact Information Jacksonville, FL (880) 555-7083 jjohnson@example.com Skills Top Priority Dispatch System Financial Loss Outgoing Calls ALS Apprehend Shoplifters Pertinent Data Life Support CAD Ncic


Martha Weaver Emergency Medical Dispatcher Las Vegas, NV (650) 555-8266 mweaver@example.com Skills EMD Customer Returns Data Systems Computer Database Telephone Calls ATM CAD Ncic Powerpoint Background Checks Employment History Emergency Medical Dispatcher 2016 - Present Life AlertLas Vegas, NV • Resolve incoming calls by following standard operating procedures; obtain pertinent information; make connections to appropriate department. • Operated multiple phone line system, computers, and two way communication. • Dispatched Emergency and General transport ambulances. • Handled calls from policy holders that needed emergency roadside service. Emergency Medical Dispatcher 2012 - 2016 H&R BlockKansas City, MO • Served as an E911 dispatcher for the Directorate of Emergency Services. • Coordinate with law enforcement and other emergency transport agencies Acknowledge alarms and dispatch personnel as needed Receptionist/Customer Service 2011 - 2012 H&R BlockKansas City, MO • Handled high volumes of multi-line inbound telephone calls and responded to customers' requests. • Served customers by scheduling appointments, accepting payments by credit card or cash. • Handle customer complaints according to company policy. • Answered phones; responded to any inbound customer telephone calls, and faxes regarding advertising products and/or services. Education High School Diploma 2011 - 2011

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What skills help Emergency Medical Dispatchers find jobs?

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What Emergency Medical Dispatcher skills would you recommend for someone trying to advance their career?

Elyse Zavar PhD

Associate Professor, University of North Texas

Skills working with people will always be critical for professionals in homeland security. Along with that, the ability to learn and adapt are vital in a dynamic field with evolving technology, emergent hazards, and changing policies. In the next 3-5 years, we will only see increased demand for these skills, especially as climate change continues to alter hazards and risks.

What type of skills will young Emergency Medical Dispatchers need?

April Heinze

NENA's 9-1-1 and PSAP Operations Director, NENA

If graduates are looking for a position within public safety communications, some skills and abilities they would need include, but are not limited to, the following:

Skills:
-Keyboarding/Typing
-Multitasking
-Decision-making
-Critical thinking
-Verbal and written communication skills
-Ability to work as a team
-Active listening/hearing
-Customer service
-Call control
-Conflict resolution
-Problem-solving
-Analytical
-Troubleshooting

Abilities:
-Quick decision-making
-Empathy
-Respect
-Patience
-Even-temper
-Integrity
-Lifelong learner
-Dependable
-Flexible
-Efficient
-Detail-oriented

Do you want to know more?

List of emergency medical dispatcher skills to add to your resume

The most important skills for an emergency medical dispatcher resume and required skills for an emergency medical dispatcher to have include:

EMT
Computer Aided Dispatch
EMS
CAD
EMD
CPR
Ambulances
Patients
Patient Care
Ambulance Transport
Data Entry
Medical Emergencies
Dispatch System
Advanced Life Support
Non-Emergency Calls

Emergency Situations
Computer System
BLS
Resuscitation
Medical Care
Medical Services
Emergency Services
Law Enforcement Agencies
Communication Equipment
Radio Traffic
Medical Calls
Medical Facilities
Computer Screens
Medical Terminology
Medical Procedures

Two Way Radios
Emergency Telephone Calls
Medical History
Medical Assistance
Certification Licensure
Emergency Phone Calls
ALS
Status Charts
Aid Treatment
Airway Management
NCIC
Infectious Disease
GPS
Alertness
Phone Lines

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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