Service Dispatch Coordinator - 3rd Shift
Dispatcher Job In Zion, IL
3rd Shift - Service Dispatch Coordinator
🕒 Schedule: 3rd Shift (12:00 AM - 8:30 AM) 💰 Compensation: Competitive Pay + Night Shift Differential
Inc.
All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: “Yes” - meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen. We don't believe in waiting around-we take action, keep fleets moving, and get the job done right.
About the Role
As a 3rd Shift Service Dispatch Coordinator, you'll handle late-night service requests, manage urgent breakdowns, and keep our technicians moving. If you're a night owl who thrives in high-pressure, independent roles, this is the job for you.
In this role, you will:
✅ Own inbound service requests, ensuring every call is handled efficiently.
✅ Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
✅ Think ahead, strategizing the best routes and resource allocation to prevent delays.
✅ Manage high-value accounts, keeping key customers informed and satisfied.
✅ Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed.
✅ Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
✅ Track and optimize performance, maintaining records, logs, and reports.
What Makes You a Fit?
💪 You thrive in high-stakes environments - handling multiple service requests at once doesn't phase you.
📞 Your communication skills are top-notch - clear, professional, and always focused on solutions.
🚚 You understand the trucking & repair industry (or you're a fast learner).
🧩 You're a master problem-solver - if a challenge arises, you tackle it head-on.
⌛ You know how to prioritize urgency - every second counts, and you act accordingly.
💻 You're tech-savvy - you can navigate dispatch software, multi-line phones, and digital logs with ease.
👥 You're a team player - working alongside technicians, customers, and vendors with a “whatever it takes” attitude.
What We Offer
✨ Competitive Pay - Your hard work should pay off.
✨ Career Growth & Advancement - We promote from within, and there's always room to grow.
✨ A Fast-Paced, Exciting Work Environment - No two days are ever the same.
✨ A Team That Has Your Back - Work alongside professionals who hustle just as hard as you.
🚨 Ready to own the night? Apply now!Apply now and take your career to the next level.
View all jobs at this company
Dispatcher
Dispatcher Job 43 miles from Zion
Full-time Description
Dutch Farms is a family company; family-owned, family operated, family loved. We o ffer a full line of farm-fresh dairy products our founders could only dream of in the early days. Brian and Bruce Boomsma founded Dutch Farms in 1987. Their father, Archie Boomsma, passed the dream onto them and they have built it into the company it is today. Their goal was to bring high-quality dairy items to homes like their own, at unsurpassed value.
Much of Dutch Farms' success can be directly attributed to our ongoing commitment to faith and family, to community, and to honoring the traditions of our Dutch Heritage.
New generations of innovative, dairy-loving Boomsma's have since joined Dutch Farms. Now, more than ever, we are wonderfully prepared to carry on our long-standing promise to our customers, partners, team members, and neighbors.
Benefits:
· 401(k)
· Medical
· Dental
· Vision
· Paid Time Off
· Life insurance
Duties/Responsibilities:
The Dispatcher will organize and will play a major role in ensuring timely delivery according to customer needs.
Monitors freight movement using various computer software applications.
Consults with production planning team to plan deliveries for the next day.
Effectively communicates with customers and/or the general public.
Reports driver conflicts to appropriate department or supervisor for resolution.
Drafts and distributes driver schedules; uses outside trucks and drivers when needed.
Assesses efficiency and performance of dispatch and distribution activities; identifies and recommends improvements to shift, department, and facility.
Ensures product handling and delivery practices meet customer expectations, and daily, weekly, monthly, and annual business objectives.
Performs other related duties as assigned.
Monitors and ensures drivers are updating route status at each stop, and tracking drivers route plan vs. actual.
Maintains positive interactions with all drivers.
Requirements
Required Skills/Abilities:
2-3 years of previous dispatching experience
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with the proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Basic understanding of truck freight rates.
Proficient with Microsoft Office Suite or related software to monitor and maintain records and inventory.
Must be able to work 4:00am -12:30 pm Monday - Friday (Occasional Saturdays)
Physical Requirements:
Prolonged periods standing and up to four hours per shift sitting and working on a computer.
Must be able to work in hot and cold climates and in an environment with many noises.
Dutch Farms is equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
Salary Description $20 - $24/ hour
Evening Dispatcher- 3:30pm-12:00am
Dispatcher Job 40 miles from Zion
Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.
Roto-Rooter, America's premiere plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our 80-year history, but it's our future that has us so excited!
We have an excellent opportunity available for a EVENING DISPATCHER in our Chicago Call Center located in Lombard, IL. The hours of this shift will be from 3:30pm-12:00am, weekends and holidays as assigned. The hourly pay range for this position is between $19.00-$21.00, depending on experience.
Responsibilities
Liaison between our field technicians and customers nationwide.
Distribute jobs to field technicians.
Manage the workload of field technicians throughout the Eastern portion of the country.
Interact with customers to keep them informed of the status of their assigned field technician's arrival.
Relay necessary job information to the field technician.
Resolve any customer service issues.
Requirements
Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment
Able to multi task
Excellent customer service skills
Solid computer skills (Microsoft Word and Excel)
AS400 knowledge preferred
Benefits
At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That's why we offer an extensive employee benefit package including:
Medical insurance with a Prescription Drug Card
Accident and Critical Illness Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Training
Life Insurance
Matching 401K Retirement Savings Plan
Tuition Reimbursement
Profit Sharing
Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
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Not ready to apply? Connect with us for general consideration.
Public Safety Dispatcher Travaux
Dispatcher Job 43 miles from Zion
Job Details Travaux Inc. - Milwaukee, WI Full TimeDescription
This position is responsible for receiving calls, dispatching appropriate individuals, and performing related tasks.
TYPICAL CLASS ESSENTIAL DUTIES: (These duties are a representative sample; position assignments may vary.)
1. Receives public safety, maintenance, elevator entrapment, and other calls and dispatches appropriate staff.
2. Monitors surveillance and/or alarm systems and requests staff to set alarms, respond to emergencies, and perform related tasks as needed.
3. Prepares work orders for building maintenance needs.
4. Enters parking citations, activity sheets, work reports, call logs, and other materials into appropriate databases.
5. Maintains and files records and logs of calls received.
6. Performs other duties of a similar nature or level.
Qualifications
TRAINING AND EXPERIENCE (positions in this class typically require):
High School Diploma or equivalent (G.E.D.); 0-2 years of related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
LICENSING REQUIREMENTS (positions in this class typically require):
• None
KNOWLEDGE (position requirements at entry):
• Customer service principles;
• Geographic layout of housing authority property;
• Related alarm systems;
• Computers and related software applications;
• Recordkeeping principles.
SKILLS (position requirements at entry):
• Providing customer service;
• Operating multi-line phone systems;
• Maintaining records and logs;
• Preparing work orders;
• Data entry;
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information and to receive work direction.
PHYSICAL REQUIREMENTS:
Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing, and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally.
NOTE:
The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
Emergency Medical Reponder
Dispatcher Job 43 miles from Zion
The Basic function of the EMR is to provide medical assistance to the EMT-B, within their scope of practice, and operate the ambulance during transport of patient. Other job functions include obtaining the appropriate patient care information, billing information, and completing associated forms and duties. The EMR will interact with other employees, facility staff, patient family and others in the community.
Responsibilities:
Operation of the ambulance in a safe manner following all State and local laws, including the Company policies.
Assist the EMT-B with patient care.
Assist in the lifting, moving, and transferring of patients.
Safe and appropriate medical care within their scope of practice.
Provide accurate and appropriate documentation for patient care reports and billing.
Comply with all Company policies, EMS System policies, and all IDPH policies.
Qualifications:
High School diploma or equivalency
Current and valid State issued Driver's License
Current NREMT EMR license*
Current IDPH EMR license*
We have a Company sponsored course available to qualified candidates.
All other employee benefits can be viewed at our website.
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Public Safety Dispatcher - first shift, casual
Dispatcher Job 43 miles from Zion
At Children's Wisconsin, we believe kids deserve the best.
Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.
We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
Please follow this link for a closer look at what it's like to work at Children's Wisconsin:
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Position Summary-
Operates access control, alarm, video surveillance, fire monitoring, two-way radio, intercom, telephone and emergency line, overhead announcement, computer assisted dispatch, computer, and other systems and devices in Security Dispatch. Responds to emergency situations by dispatching appropriate internal or external personnel. Collaborates with Hospital Operators during emergency and normal operations. Writes, prepares and maintains records, logs, instructions or other documents. Prioritizes the work of security personnel assigned as secondary operators in Security Dispatch. Performs general office tasks or other duties as assigned.
Position Requirements-
Ability to read and write in order to review and complete required forms and perform various record keeping activities at a level normally acquired through completion of high school.
Two years previous experience as a Dispatcher in Security, law enforcement or 9-1-1 operator
Strong interpersonal, written, and verbal communication skills are necessary in order to effectively interact with a variety of hospital employees and outside agencies, sometimes under potentially stressful situations.
Basic computer skills in order to utilize equipment and systems (PC software applications, Microsoft Word, Excel, Access, Computer Assisted Dispatch (CAD), Surveillance Systems,etc) at a level normally acquired through attendance at technical courses or related experience.
Analytical and multi-tasking skills necessary in order to prioritize life safety issues and assign appropriate resources in an emergency and under stressful conditions.
Physical requirements of the job are consistent with the low physical demand level. Must work varying shifts and extended hours in order to ensure staffing coverage is maintained.
Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
Certifications/Licenses:
Police Dispatcher
Dispatcher Job 36 miles from Zion
Essential Function: Receives incoming telephone calls, persons who walk-in and police radio communication. Screens, directs and dispatches and documents communications. Qualifications Education: High school diploma or equivalent Skills: Ability to use computer efficiently; clear speaking voice and ability to interact with people; ability to prioritize and multi-task in a fast-paced environment; ability to write and type at a professional level in regards to English grammar and spelling; remain calm in high-stressed situations; communicate effectively with the general public, co-workers, and emergency service agencies both verbally and in writing; ability to work in a team environment and be able to maintain confidentiality
Responsibilities
1.Answer incoming emergency and routine assistance calls for the Police Department.
2.Independently assess need and urgency of requests and situations and dispatch emergency response personnel including law enforcement personnel and mutual aide personnel to incident/accident scenes.
3. Receive and accurately relay/transcribe information, messages and requests for the Communications Center.
4. Enter data and information into Triton College Police Department and State computer databases.
5. Operate radio and telecommunication systems including UHF & VHF mobile and portable radios, fax machines, and telephones.
6. Maintain knowledge of current communication policies and procedures and state, national and local dispatch standards.
7. Participate in on-going training.
8. Answer telephone requests for information, performs emergency warning notifications, perform clerical and general office functions, and provide court testimony as required.
9. Monitor burglar and fire alarms, and notify appropriate person/agency as required, operates LEADS system: Enters stolen vehicles/items, missing persons and other information, maintains logs, record and file as required.
10. Operate closed circuit television systems and numerous interior and exterior controllable cameras throughout campus.
11. Other duties as assigned.
Communications Officer - 911 Dispatcher (Sheriff's Office)
Dispatcher Job 39 miles from Zion
Walworth County Sheriff's Office is seeking applications for our Communications Officer positions. Hiring preference will be given to candidates that possess prior experience in a medium to large multi-jurisdictional and multi-discipline public safety communications center. Candidates without prior experience will be considered as openings in our training program will accommodate such hires.
Communications Officers (aka 911 Dispatchers / Telecommunicators) are non-sworn, civilian professionals who work within Walworth County Sheriff's Office as key members of the public safety team. Our Communications Officers are a dynamic team, working in a fast-paced environment where success is defined by public and responder safety. If you're passionate about public safety and helping those in need, we need dedicated professionals to join our team and make an impact on our community. Successful candidates for this position are dedicated to the service and wellbeing of the community and its citizens.
The work of the Communications Officer is often interesting, exciting, and can be very rewarding. With the good, there are also aspects of this job that are not for everyone. Callers may be hysterical, intoxicated, irrational, confused, or nearly impossible to understand. Some may be suicidal, while others may be screaming or directing obscene language at you. Calls can involve violent crimes which are in progress, and you may have to make quick decisions while one or more person's safety may be at stake. The work environment can be rapid paced and high stressed, lacks consistency, and my be outside of your span of control. Employees may be subjected to harsh criticism.
Schedule
The Communications Center is a 24/7, 365-day operation that requires shift work, including nights and weekends on a regular basis. You will also be expected to work holidays such as the Forth of July, Thanksgiving, Christmas, and New Years. Communications Officers are scheduled to work one of three shifts (first, second, or thirds). As a new Communications Officer, you will likely be assigned to second or third shift. You will work a rotating schedule of 5 days on - 2 days off, 5 days on - 3 days off. The average work day is 8.25 hours, however some overtime is required in order to cover shifts, with the amount varying based on staffing levels. This overtime can be required before or after a shift, sometimes with little or no notice. Employees have limited choice(s) about which shift they are assigned to work as well as which days they work. During the on-the-job training, employees will be assigned a designated period to work on all shifts.
Benefits
* Advanced starting pay considerations for candidates with prior experience.
* Scheduled Time Off (Vacation) - accrual starts on the first day of employment, with time available to use with no waiting period. Use is subject to supervisor approval.
* Personal Time Off - 64 hours per calendar year (pro-rated for new hires) available after 14 days of employment with supervisor approval.
* Health, dental, vision, life, short-term, and long-term disability insurance plans.
* Wisconsin Retirement pension with optional 457 Deferred Compensation plan.
* Educational Assistance program.
* On-site fitness room.
Answer emergency and non-emergency requests for assistance by telephone and radio and assign the appropriate resource for assistance.
Provide lifesaving medical assistance to emergency callers by giving pre-arrival instructions through Emergency Medical Dispatch program.
Prioritize calls to be dispatched, deciding which is most serious.
Dispatch emergency and other calls requiring police, fire, and/or EMS response according to priority and available field units via a radio console or other electronic means of communications.
Maintain strict radio discipline at all times.
Operate the Computer Aided Dispatch system including maintaining a record of location of personnel and equipment.
Provide essential information and support to field units in emergency and non-emergency situations.
Maintain consistent contact with patrol officers in the field and remain alert for potential problems or threats to personnel safety.
Gather and process critical information through state and national databases via teletype, internet, and other databases.
Disseminate motor vehicle, driver's license, and criminal record information to authorized personnel in accordance with Department policy.
Provide lifesaving notifications to the public via weather alerting systems such as the county outdoor warning siren system.
Make referrals to appropriate County Departments and outside agencies as required, e.g. other police agencies, support agencies, utility companies, towing companies, highway/street departments, etc.
Answer administrative telephone lines and provide assistance to the caller or transfer to appropriate agency personnel or division.
Enter or cancel warrants/commitments in the Crime Information Bureau files via the computer terminal.
Essential Knowledge, Skills, and Abilities
Ability to work at times under highly stressful circumstances, while remaining articulate in verbal and written communication, and able to work in a fast-paced environment.
Ability to function in a sustained stress environment with the ability to interpret and prioritize incoming and outgoing information by radio, phone, verbal, or written communication.
Ability to perform several functions in rapid succession or at the same time.
Ability to monitor several conversations at the same time and retain key information relative to the conversations on a short- and long-term basis.
Ability to establish and maintain an effective working relationship with staff members and public officials, and ability to deal with the public in a courteous and professional manner.
Ability to read maps and give accurate direction to staff members and the public. Geographic knowledge of Walworth County and its surrounding areas.
Ability to communicate effectively with the public, citizens, and employees on matters requiring discretion and knowledge.
Ability to accept responsibility, make decisions, and effectively prioritize work requiring independent judgment with speed and accuracy, learning, interpreting, and applying organizational policies, laws, rules, and regulations.
Ability to research and obtain pertinent information through various resources.
Considerable ability and proficiency with computer equipment to process, access, retrieve, or input information using word processing and other standardized software common to the work unit or as assigned.
Excellent hand-eye coordination sufficient to operate and view multiple monitors, keyboards, and complex communications equipment in rapid succession or simultaneously.High school diploma or equivalent required prior to date of hire. Prior experience in public safety or customer service preferred.
Training and Certifications
We will provide you with the training required for you to become a successful Communications Officer. Training is included but not limited to your initial on-the-job training. Wisconsin TIME System Certification, Emergency Medical Dispatcher Certification, and Public Safety Telecommunicator. You must successfully complete these training requirements to maintain employment as a Communications Officer with Walworth County, but we will support you in achieving these. Other training may be provided as required. During on-the-job training, employees will receive a daily rating of their job performance which may include criticism and performance based feedback.Complete Walworth County Electronic Application
Education and Employment History Review
Oral Department Interview
Pre-psychological, Law Enforcement Suitability Testing
Background Investigation
Final Interview/Meeting with the Sheriff and/or Undersheriff
Post Offer Psychological Evaluation, Physical Examination, and Drug Screen.
Other job related tests may be required.
To learn more about this position, please contact:
Communications Operations Manager, Kathy Churchill at ************** or via email at ****************************
* or-
Human Resources Generalist, Lisa Pohl at ************** or via email at **********************
Dispatcher
Dispatcher Job 43 miles from Zion
DEPARTMENT: Harbors
Using radio device and/or other communication methods coordinates the pick- up and delivery of patrons using Tender Services.
DUTIES AND RESPONSIBILITIES
Coordinates communication, pick-up and delivery of patrons to and from boats
at Monroe Harbor. Process and prioritize incoming calls.
Contacts appropriate emergency personnel and agencies when required.
Collects certain fees as required, processes cash/credit card transactions using point of
Sale System.
May performs close outs as needed.
May be required to perform other related job duties.
QUALIFICATIONS
TRAINING AND EXPERIENCE:
Previous boating experience helpful. 2 years of experience in the field or in related area. FCC Radio License helpful.
EDUCATION:
High School Diploma or equivalent, or evidence of current enrollment.
SKILLS AND ABILITIES
Ability to communicate clearly and professionally using a radio and/or other communication devices. Ability to multi-task in a very busy environment. Ability to respond to and coordinate dispatch requests via radio and to walk-up customers. Ability to assess needs of customer and respond in a decisive professional manner. Ability to operate POS system and to accurately count change. Basic math computation skills. Ability to work varied hours/days, including nights, weekends and holidays as required.
WAGE RATE PER APPENDIX B3
6/16
Dispatcher
Dispatcher Job 43 miles from Zion
Located in the heart of the West Loop, Wicker Park, and River North, Parlor's menu features fresh, local ingredients for brunch, lunch, dinner and late-night service. Our ideal dispatcher receives orders on the phone, on tablets (from third party delivery services), and in person. Orders must be rung in correctly and efficiently. Organizing of orders, ensuring the correct items are included and orders are given to the right person. We are looking for passionate industry professionals.
RESPONSIBILITIES
Communicate with drivers on delivery needs
Assemble assigned delivery orders (i.e. add plates, dressings, etc.)
Other responsibilities that may be assigned based on business (i.e. answer phones, basic food prep, fold boxes, light cleaning, etc.)
REQUIREMENTS
1+ years of Customer Service Experience
Good phone voice / upbeat personality
Ability to multitask with computers and technology
Problem solving and critical thinking skills
Great communicator and works well under pressure
Past dispatching experience is a plus
Your resume will be reviewed by a member of our team, and we'll reach out to you directly if there's a fit. All interviews will be via phone, Google Meet, or live with a member of our Hiring teams.
Equal Employment Opportunity Employer: Parlor is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, gender identity and gender expression, or any other characteristic protected by law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.
Dispatcher
Dispatcher Job 43 miles from Zion
SCR Medical Transportation LLC
The primary function of the dispatch department is to maintain organized efficient routes that will ensure the safe and efficient operation of all Drivers while in revenue service. Dispatchers provide customer service by assisting the drivers to get our passengers on time and give them the most direct trip possible. A major challenge for this position is remaining flexible to ensure that performance goals are met in spite of operational challenges such as: vehicle shortages, staffing levels, and inclement weather conditions.
Transportation Dispatch experience is needed, Trapeze training is a plus! Pay rate is $18.50-$20.00 depending on experience.
Responsibility Profile:
Schedule and dispatch drivers, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.
Relay information such as work orders or other messages to and from drivers and driving assistants.
Use telephones, two-way radios or text messages to contact employees.
Speak with supervisors or customers to resolve problems, requests for services or equipment.
Prepare daily work such as schedules.
Prepare work orders for crew or receiving work orders from work crews.
Facilitate communications within company assigned territories.
Keep and organize work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.
Perform other duties as assigned.
Qualifications
One (1) year of transportation experience.
High School diploma.
Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.
SCR has been succeeding as an industry leader in the field of ADA Paratransit services since 1986, providing transportation to mobility-challenged individuals. It's the goal of SCR to provide reliable, safe, clean and comfortable transportation to this group of individuals. This type of transportation is essential for connecting passengers to friends, family and medical based services. As a result, we select drivers and staff that wish to help people care for themselves. Our Paratransit Operator's understand how to effectively and safely transport clients and we are looking for the right people to join our team.
Dispatcher
Dispatcher Job 20 miles from Zion
TempToHire
Currently hiring energetic, detail oriented individuals, with a focus on Customer Service to join our team as Dispatchers/Customer Service Reps!! You will be responsible for helping customers by providing product and service information and resolving technical issues by phone.
Responsibilities:
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Collect information related to a successful arrival, confirm receipt, and post results in tracking systems
Confirm technician's arrival at the customer's assigned trip at the scheduled trip time
Conduct time sensitive confirmation calls on 120+ work orders per day.
Collection specific information related to a successful arrival, confirm receipt of documents and upload that into the system. Monitor progress of the technician to verify he/she arrived to the site on time.
Manage escalations to the appropriate teams if the technician does not arrive on time.
Log in to Dispatch queue daily and be available to take calls from technicians and internal project team members.
Negotiate technician rates for labor and travel.
Qualifications:
Experience in outbound call center supporting technology is a plus.
Excellent communication skills; outstanding phone etiquette, ability to compose sentences using proper grammar, communicate clearly and concisely.
Demonstrated ability to deal effectively and diplomatically with customers, subcontractors and internal departments. Intermediate experience with Microsoft Word and Excel.
Prefer a technical background in customer premise equipment in telephony, data or networking.
Pre-Employment Screening Drug screen and background check required.
Chase Professionals is an Equal Opportunity / Affirmative Action employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law
Company Description
We partner with talented job seekers to fill job openings for companies large and small. Our recruiters get to know you, your expertise, and your professional goals to match you with the right opening. We partner closely with our clients to learn about your company and its culture to successfully identify the best candidate for your company.
For over 40 years we have helped thousands of people achieve their goals. Whether you are seeking a new opportunity or looking for outstanding candidates, you're starting at the right place with CHASE
Dispatcher
Dispatcher Job 36 miles from Zion
At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.
Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!
ABOUT THE JOB:
The Dispatcher will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory including supervised personnel. They will be a key decision maker in determining which transportation means (in-house or vendor partners), is optimal for both cost and time efficiency for delivery, return, installation, service, removal or relocation of units. This position will have direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management and team planning. A successful Dispatcher will adhere to WS safety policies, relevant state and regional laws and regulations. The Dispatcher will maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in WS Core Values of Collaboration, Empowerment, Excellence, and Innovation.
WHAT YOU'LL BE DOING:
Environment, Health & Safety
* Conducts business in compliance with all Environmental Health & Safety Policies.
* Conducts periodic safety meetings as well as updating safety documents and logs.
* Manages employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments.
* Ensures operating standards are conducted; supported by robust training and communication actions
* Supervisory Responsibilities
* Provides direct and indirect managerial oversight by assigning tasks, daily assignments and other daily duties to include, as applicable:
Drivers
Field Service Techs
Set Up Crews
Transportation Coordinators
Branch Coordinator
* This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
* This role owns DOT compliance within an assigned territory
Fleet & Efficient Use of Resources
* Sets daily/weekly/monthly priorities for the team
* Schedule and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets and achievement of delivery & installation profit margin
* Schedules and assigns services and maintenance calls supporting customers on rent
* Reviews next day/week/month deliveries and pick-ups and develops a dispatch plan
* Load level volume with end to end customer communication
* Create and receive purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unit
* Coordinate employees, or vendors and contractors for timely completion of complex installation and removal
* Monitors digital tracking to update customer orders, delivery schedules, and communicate with customers, WS employees & vendors
* Ensures Drivers collect appropriate documentation and signatures related to delivery/pick-up of units
* Ensure drivers document damages at retrieval and return
* Monitors and documents DVIR and preventative maintenance files
* Ensures all daily/weekly/monthly paperwork is completed, recorded and filed
* The ability to tracks drivers / venders through digital applications for on time excellence
* Works to schedule deliveries/pick-ups outside of current dispatch schedule as appropriate
* Assists Drivers in change of schedule or route issues, when necessary
* Communicates with customers to assist in scheduling daily/weekly/month activities
* Confirm site readiness, delivery access and permitting
* Define and maintain office/administrative procedures. Act as local coordinator and/or point of contact for branch activities such as time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception duties
* May manage one or more Branch Administrative employees
* Review Drivecam coaching opportunities and take action as necessary
* Conducts performance discussions and training
* Other duties as assigned
EDUCATION AND QUALIFICATIONS:
* High school diploma, GED, or 3 years of applicable experience
* 2 years work experience
* 2 years experience managing one or more employees
* OR 1 year of experience with WillScot
* MS Office/Excel/Word/Outlook experience
* Experience working directly with customers by phone and email
* Strong customer service orientation, active listening, excellent oral/written communication
* Ability follow direction and meet deadlines in a fast-paced environment
* Experience applying creativity to problem-solving
* Build sustainable relationships and trust with vendors through open, proactive communication
* Ability to effectively manage multiple, changing priorities in a fast-paced environment
Preferred Requirements:
* 3 years logistic experience
* Scheduling, route planning and optimization
* Familiarity with CRM system or other contact management platform
* Salesforce experience
* Familiarity with DOT compliance and vehicle telematics
* Hours of Service regulations, Electronic Logging Devices, permitting, etc.
* Experience working with outside vendors, including pricing and schedule negotiations
Personal Characteristics
* Lead by example through living our values:
* Dedicated to Health & Safety
* Committed to Inclusion & Diversity
* Driven to Excellence
* Trustworthy & Reliable
* Devoted to Our Customers
* Community Focused
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
Salary Range: $71,200.00 - $99,700.00
Individual rates are based on a variety of factors such as degrees or certifications, skill-level and years of experience, and include considerations such as expected overtime and variable compensation pay such as bonuses or commission.
All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.
WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!
Communications Center Ambulance Dispatcher
Dispatcher Job 29 miles from Zion
Ambulance Communications Center - Dispatcher
The Ambulance Dispatcher is responsible for proper deployment of resources and System Status Management. A preferred candidate will have EMS and Communications Center experience. The candidate must also have excellent communication and data entry skills.
ESSENTIAL FUNCTIONS:
Appropriate deployment of emergency and non-emergency resources.
Interact with field personnel professionally over the phone and radio.
Receive requests for ambulance transportation.
HIPAA Compliance.
Ability to make decisions consistent with policy and guidelines.
Ability to think logically and quickly during an emergency.
MEDEX OFFERS:
Competitive wages and benefits including;
Blue Cross & Blue Shield Medical, Dental, and Vision Insurance
Pet Insurance
Disability Insurance through AFLAC
Paid Time Off
Tuition Reimbursement Available
401K with match
Uniform Allowance
Flexible Scheduling
Educational Opportunities & Sponsored Con-Ed
Membership to NAEMT
Supportive & Respectful Environment
QUALIFICATIONS:
Experience in communications and customer service.
Good judgment and remain calm in high-stress situations.
Detail-oriented and able to perform clerical functions.
Must be able to read, write and comprehend the English language.
Communicate effectively, via telephone and radio to obtain and provide relevant information.
LOCATIONS:
This position is located in Skokie, IL
EDUCATION, LICENSURE & CERTIFICATIONS:
High School graduate or General Equivalency Diploma (GED).
OTHER REQUIREMENTS:
Licensed EMT, EMD, or experienced EMS Dispatch (preferred).
Dispatcher, 3rd Shift
Dispatcher Job 36 miles from Zion
Now Hiring: Dispatcher, 3rd Shift (Start Time 10 PM, Monday Through Friday)
Your Logistics Expertise Can Drive Success-and Your Career at Porter Pipe & Supply!
About Us: Be part of something exciting at Porter Pipe & Supply! This position is based in Addison, IL, at our headquarters, where you will join a thriving team. As a member of our Dispatch Team, you'll play a pivotal role in maintaining our culture of customer service excellence. Our Dispatchers are required to have experience with transportation logistics, dispatching software, and customer service to ensure timely and efficient deliveries.
At Porter Pipe & Supply, CULTURE IS EVERYTHING, and our mission is at the heart of all we do: Through faith in God, we are dedicated to ridiculously good service, honesty, and integrity in all we do. A positive attitude and attention to detail will ensure complete customer satisfaction.
What You'll Bring:
• Associate degree in logistics preferred; High school diploma or GED required.
• 3-5 years of previous transportation logistics experience required.
• Experience with dispatching software and logistics management.
• Strong problem-solving skills and ability to handle high-pressure situations effectively.
What We're Looking For:
• Strong organizational skills with exceptional attention to detail.
• Ability to effectively build rapport with both internal and external customers.
• A positive attitude and the ability to function both independently and in a team setting.
• Ability to prioritize multiple responsibilities and manage time effectively.
• Proficiency with computers and dispatching software.
• Strong communication skills in English to effectively relay messages and coordinate deliveries.
What You'll Do:
• Schedule and dispatch drivers to appropriate locations according to customer requests and specifications.
• Troubleshoot and reroute drivers as necessary to maintain on-time deliveries and superb customer service.
• Relay messages and vital information between drivers, customers, and other Porter Pipe & Supply personnel.
• Communicate with customers and drivers to address questions, conflicts, and requests.
• Prepare daily work and run schedules for drivers.
• Monitor truck and personnel locations to coordinate service and schedules efficiently.
• Determine vehicle and personnel requirements based on work orders and customer needs.
• Perform other duties as assigned.
Why Join Porter Pipe?
• Be Part of Something Bigger: Join our Dispatch Team in Addison and ensure seamless delivery operations to keep our customers satisfied.
• Professional Growth: We invest in our team members, providing opportunities for learning and development.
• Collaborative Culture: Work in an environment where respect, teamwork, and support are at the forefront.
• Competitive Benefits: Enjoy a competitive salary, benefits package, and opportunities for career advancement.
Physical Demands:
• Requires visual, hearing, and speech acuity.
• Ability to sit, stand, and walk long distances for extended periods.
• Exposure to extreme temperatures, outdoor elements, noise, and fumes.
Apply Today! Don't just take our word for it-learn more about who we are at *******************
If you're ready to bring your logistics expertise and dispatching skills to a company that values its people, we want to hear from you!
Join the Porter Pipe & Supply family and grow with us in Addison, IL!
Dispatch Coordinator
Dispatcher Job 43 miles from Zion
Our team is growing, and we're looking for an organized dispatcher to help our expanding customer base. You'll be responsible for handling freight across the Northern Americas on an existing customer account. Basic data entry experience, basic computer skills, and excellent interpersonal skills are all that is needed. If this sounds promising, apply today!
Dispatch and Coordination: Effectively manage Truck-Load Shipments (FTL) and Less-Than-Truckload (LTL) shipments, ensuring accurate scheduling, routing, and coordination of drivers and carriers
Communication: Maintain constant communication with drivers, shippers, and consignees to ensure on-time pickups and deliveries, along with ensuring all pickup/delivery requirements are met. Resolve any issues or discrepancies promptly
Problem Solving: Quickly assess and resolve operational challenges, such as route changes, delays, and emergencies, to minimize disruptions and optimize efficiency
Documentation: Accurately maintain records and documentation related to shipments, including bills of lading, load manifests, delivery receipts, and review invoices to make sure charges are correct
Customer Service: Provide exceptional customer service by addressing inquiries, addressing concerns, and keeping customers informed about shipment status
Compliance: Ensure compliance with all relevant regulations, safety standards, and company policies
Create and change service calls when needed
Connect with warehousing teams and customers about special requests or details
Produce documents needed for transportation
Record customer and driver complaints
Previous experience as a Logistics Dispatcher or in a similar logistics role is a plus, but not mandatory
Strong organizational and multitasking skills
Excellent communication and problem-solving abilities
Computer literacy (good knowledge of how to operate a Windows-based computer)
A proactive and adaptable attitude in a dynamic work environment
High school diploma or equivalent; additional logistics or transportation certifications a plus
Candidate required to have high school diploma or GED
Experience working in a customer-oriented atmosphere
Applicant with experience working with people in stressful and dynamic conditions is preferred
Candidate must have great customer service communication, organizational, and interpersonal skills
Dispatcher
Dispatcher Job 36 miles from Zion
Berger Transfer & Storage, Inc is seeking a Dispatcher to join our team in Chicago, IL! The Dispatcher manages a fleet of approximately 20 owner operators and crew ensuring on-time service and maintaining data integrity.
Responsibilities for our Dispatchers include but are not limited to:
Set schedules to maximize capacity and customer satisfaction;
Hire and train local crew and contractors;
Review local contractor profitability;
Monitor equipment condition and maintenance;
Maintain “Excellent” customer service quality rating;
Other duties as assigned by management.
Requirements
The successful candidate for this position will share the following knowledge, skills, and abilities:
High School Diploma or Equivalent (preferred);
Moving industry experience (preferred);
Household goods dispatching experience (preferred);
Excellent verbal and written communication skills;
Able to multitask in a fast paced, stressful environment;
Fluid problem solving skills;
Geographical knowledge;
Self-motivated by daily challenges;
Familiarity with the Microsoft Office Suite.
Along with the opportunity to be an agent of change and make your own mark at a great company with a unique culture, we can we offer you:
Competitive Pay;
Medical, Dental & Vision Benefits;
Paid Time Off (accruing your very first day!);
401K;
Employee Discounts with Verizon, Sketchers and more!
Berger Transfer & Storage, Inc is a leading provider of relocation, distribution, and warehousing services. Founded in 1910, Berger has been providing moving and storage services to individuals and businesses for over 100 years! Berger is Allied Van Lines' largest agent with 16 locations throughout the U.S.
Berger Transfer & Storage, Inc is growing and that means new career opportunities! Join us and be part of an iconic family of companies with a great culture, unmatched co-worker camaraderie and plenty of development opportunities! At Berger, our top priority is having employees who can live up to the demanding expectations of our customers and markets. We believe our employees, who bring their hard work and dedication each and every day, are the source of our strength and success. Our ideal candidate will have an immediate connection to Berger's Mission Statement of helping every customer to have a positive, memorable experience, as well as embodying our vision and values. Candidates who connect through positive and respectful interactions, and strive to be open, honest, and fair will be at the top of our list.
Berger Transfer & Storage, Inc is an Affirmative Action/Equal Opportunity employer that welcomes diversity in the workplace. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.
Operations Dispatcher Manager :Vehicle
Dispatcher Job 11 miles from Zion
Description of the role:
SDM Transport asset based logistics company is currently seeking experienced Operation Manager :Vehicle to join our team in Lake Bluff, Illinois. As a Operation Manager , you will be responsible for coordinating the transportation of vehicles, ensuring timely delivery, and managing all team addressing operational issues promptly, collaborating with the team and identifying areas for improvement to enhance customer and employee satisfaction.
Responsibilities:
The Operations Manager role is pivotal to our mission of simplifying logistics and ensuring exceptional customer service.
We are seeking a dedicated team player who is passionate about the industry and thrives on challenges who energized, enjoys developing teams, providing top quality customer service, and making a significant impact, then our rapidly growing company is the perfect place for you to advance your career.
As an Operations Manager, you will be responsible for a positive work environment, fostering team collaboration, and guaranteeing our customers receive unparalleled service. Your role will involve meeting customer needs, resolving operational issues efficiently, and working closely with your team to drive success.
Requirements:
Prior experience as a Operation manager is required
Strong knowledge of the transportation industry and car-hauling operations
Excellent communication and organizational skills
Ability to work in a fast-paced and deadline-driven environment
Attention to detail and ability to multitask effectively
Benefits:
Competitive compensation package
Opportunity for growth and advancement within the company
About SDM Transport:
SDM Transport is a asset based , women owned , leading Illinois transportation company specializing in car hauling services. With a strong focus on customer satisfaction and timely delivery, we have established a reputation for excellence in the industry. Join our team and be part of a dynamic and professional work environment.
Trucking Dispatcher
Dispatcher Job 43 miles from Zion
CBSL Transportation Services maintains a drug-free workplace due to the nature of our operations and industry regulations. All candidates must pass a pre-employment drug test, including marijuana. Failure to do so will result in disqualification from the hiring process. Our basis for enforcement lies with Federal Regulations.
Exciting Opportunity for Trucking Dispatcher! (Monday - Friday / Day Shift) CBSL Transportation Service, Inc. has been providing the highest quality and dependable service to the Bulk Transportation Industry for over 50 years. Our dedication to customer service and the environment lays a foundation for long-term customer partnerships and continued growth. With locations in Pasadena, TX, Reserve, Louisiana and Chicago, Illinois. Summary: The dispatcher will handle incoming and outgoing communication with customers, drivers and internal departments. The ideal candidate will possess strong organizational skills and ability to multitask. The ability to respond to customer complaints and handle conflict in a professional and effective manner is essential. The candidate will ideally have experience with rail, steamship, port or freight forwarder companies and understands bookings & swings. Duties include (but not limited to):
Effectively handle escalations and time-critical issues; & perform transactions in a timely and accurate manner
Keeps files and work area organized
Bring energy, enthusiasm, and a positive attitude to the job
Coordinate equipment needs per loading requirements
Efficiently operates computer terminal and enters data
Communicates and coordinates with drivers, customers and inter-company departments via email or phone; responds effectively to customer complaints
Uses customer-oriented telephone etiquette to get information, handles customer orders and records customer requirements on each call or email
Job Requirements Include:
At least 1 year of current dispatching experience required
Must have experience with “live dispatch functions”
TMW or Mcleod experience desired
E-log, automated workflow and form messaging experience highly desired
Tanker or ISO Experience
High School Diploma/GED required
Knowledge and understanding of DOT, HOS& FMCSA standards
Applicants must be at least 18 years of age to be considered.
We Offer a competitive benefit program:
Weekly Pay
Medical Insurance - Two Plan Options
Vitality Medical Insurance discount program
Dental Plan & Vision Benefits
Paid Time Off (PTO)
8 Paid Holidays + 1 Floater Holiday
Traditional 401(k) with up to 3.5% match, & a ROTH 401(k) option
After 1 year of service
Short Term/Long Term disability core benefits + buy up options
$25,000 Life insurance core benefit + buy up options
Accidental Death & Dismemberment Insurance (AD&D)
Critical Illness and Accident Insurance
Flexible Spending Account (FSA) & Dependent Care FSA
After 1 year of service
Tuition Reimbursement program
**You may apply directly through our website: ***************** and by sending us your resume at **************************
Employment is contingent upon successful completion of a background investigation. Pre-employment drug screening required.
No recruiters or agencies without a previously signed contract. No phone calls please.
CBSL Transportation Services Inc. is an Equal Opportunity Employer. Location: 4750 S. Merrimac Ave. Chicago, IL 60638
Lead Scheduler / Energy Services Dispatcher (Part-time)
Dispatcher Job 40 miles from Zion
SmartWork Energy and our independent brokers are innovating the way businesses use and conserve energy. Not just an energy sales company, we are a TECHNOLOGY company with an Inspired Vision: to empower businesses of all sizes and consumers with efficient connectivity and supply solutions, educating them on information they will need to reduce monthly costs and minimize their carbon footprint.
If you are highly organized, great with customer service, have professional phone and in-person communication skills - we may have a position for you to earn part-time income on an opportunity that is start-up in spirit and can only get better. Join us and the fast-growing Internet of Things (IoT) marketplace- a billion-dollar business opportunity that will immediately impact your earnings potential and our planet in positive ways!
Job Description
Review leads from various on-line marketing apps/sources for specific Smartwork jobs and tasks. Reach out professionally and politely in negotiating work to be completed, costs and scheduling logistics with firm organization around calendar management in GSuite / Gmail environment. Send written confirmation for each set appointment and post-job surveys.
Identify needs and generate new consulting meetings for our sales team whenever opportunities arise for Energy surveys for office building locations.
Qualifications
High School or GED equivalent, and 1 or more years customer-facing work experience required. A polished blend of Marketing and sales, with dispatch or scheduling logistical background a plus. Familiar as user for services apps like Thumbtack, AngiesList, HomeAdvisor, Takl, or similar. Able to manage Google/gmail calendar from multiple identies on laptop or smartphone. No phone provided, need to be proficient on managing activity through mobile apps and field or make calls on your own phone.
Additional Information
The right Lead Scheduler earns these Benefits:
Training- Ongoing education and 2-week "in-job" Training with regular follow-up educational opportunities. Free webinars and independent professional development.
Materials - Presentation Materials and selling collateral are provided in hard copy and digitally.
Pay - The SmartWork Energy Lead Scheduler position pays for performance - with compounding residual monthly commissions and offers unlimited earning potential. Top performers earn promotions rapidly.
Medical - As this role is defined as part-time, our Smart Work energy Alliance affiliates are not offering health, dental, vision or life insurance benefits in 2018.
SmartWork Energy Partners is an Equal-Opportunity employer