Dispatcher Supervisor Jobs Near Me

- 25 Jobs

Dispatch Supervisor
Canon Solutions America 4.6
Remote Dispatcher Supervisor Job
About the Role Canon USA's Dispatch Supervisors are responsible for day to day supervision of the dispatch department. Your Impact * Monitors all telephone queues to ensure that the Dispatchers are at their desks, logged on and ready to work during the hours designated by the individual work schedules. - Guides Lead Dispatchers to ensure that the customer pick up times and technician pick up times are within targets. - Responsible for guiding and controlling all incoming and outgoing calls from BSM technicians and customers when necessary within the region, and to work along with Service management to ensure compliance and direction of effort. - Coordinates efforts with Dispatch Manager to control and guide Dispatch personnel. - Evaluates performance based on weekly reports. - Communicates with internal departments such as Data Management, Customer Service, Operations Managers, Credit and Collections, and Contracts. - Sets appropriate example with professionalism, and good attendance and punctuality. - Perform all required management tasks regarding personnel including interviewing, training, employee development and employee discussions. About You: The Skills & Expertise You Bring * Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred. - Minimum 2 years experience as a Lead. - Detail oriented, articulate, strong communication skills and well-organized. - Microsoft Office background, particularly Excel, required. - Prior Oracle experience/testing a plus. - MWA (ADS) experience preferred. - May occasionally work a different shift due to business needs. We are providing the anticipated base salary range for this role: $50,020 - $74,930 annually. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ****************************************** Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! * Employee referral bonus -Employee discounts -"Dress for Your Day" attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can't get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at ************************************************************************** We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers' site ************************************************* we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at ************************************************* #CUSA Workstyle Description Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three company designated days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Posting Tags #LI-RH1 #PM19 #LI-Hybrid Responsibilities - Monitors all telephone queues to ensure that the Dispatchers are at their desks, logged on and ready to work during the hours designated by the individual work schedules. - Guides Lead Dispatchers to ensure that the customer pick up times and technician pick up times are within targets. - Responsible for guiding and controlling all incoming and outgoing calls from BSM technicians and customers when necessary within the region, and to work along with Service management to ensure compliance and direction of effort. - Coordinates efforts with Dispatch Manager to control and guide Dispatch personnel. - Evaluates performance based on weekly reports. - Communicates with internal departments such as Data Management, Customer Service, Operations Managers, Credit and Collections, and Contracts. - Sets appropriate example with professionalism, and good attendance and punctuality. - Perform all required management tasks regarding personnel including interviewing, training, employee development and employee discussions. Qualifications - Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred. - Minimum 2 years experience as a Lead. - Detail oriented, articulate, strong communication skills and well-organized. - Microsoft Office background, particularly Excel, required. - Prior Oracle experience/testing a plus. - MWA (ADS) experience preferred. - May occasionally work a different shift due to business needs. We are providing the anticipated base salary range for this role: $50,020 - $74,930 annually.
$50k-74.9k yearly 17d ago
Distribution Dispatching Supervisor
American Electric Power Company, Inc. 4.4
Dispatcher Supervisor Job In Gahanna, OH
Job Posting End Date 04-01-2025 Please note the job posting will close on the day before the posting end date Responsible for safe and reliable operation, dispatching, and restoration of facilities for a portion of the AEP distribution system. The position entails supervising a group of dispatchers who are on a rotating shift schedule, assisting in the coordination of facility outages, supervising the development of switching instructions, implementing normal and emergency procedures, supervising the proper restoration of distribution facilities, and ensuring appropriate training for dispatchers Job Description ESSENTIAL JOB FUNCTIONS: 1) Supervise a group of dispatchers on a rotating shift schedule in support of Distribution Operations goals. 2) Provide a safe and reliable operation, dispatching, and restoration of facilities for a portion of AEP's distribution system. 3) Coordinatef facility outages optimizing diverse input (involving internal and external entities), necessary Outage Management Systems for restoration efforts and ensuring safe and reliable operation. 4) Supervise the development and implementation of switching instructions. 5) Implement normal and emergency procedures to ensure safe and reliable operation of a portion of AEP's distribution system. 6) Supervise the proper surveillance of a portion of the AEP distribution system and proper assistance in maintenance of voltages, loadings and security of the system, involving ability to analyze system conditions. 7) Train and coach dispatchers. MINIMUM REQUIREMENTS: Education requirements are listed below: Two-year technical degree in electrical/electronic technology or related technical discipline with 3 years of distribution operations experience OR equivalent experience as indicated in experience below in Experience field Work Experience requirement listed below: Minimum of 7 years of distribution dispatching experience with a thorough knowledge of distribution systems and equipment and proper switching and tagging procedures. OTHER REQUIREMENTS: Physical demand level is Sedentary 1) Thorough knowledge of distribution systems and equipment, and proper switching and tagging procedures. 2) Acceptable written and verbal communications skills. #AEPOH Compensation Data Compensation Grade: SP20-009 Compensation Range: $112,869.00-146,730.50 USD It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
$36k-53k yearly est. 9d ago
Distribution Dispatching Supervisor
Ohio Power Company
Dispatcher Supervisor Job In Gahanna, OH
Job Posting End Date 04-01-2025 Please note the job posting will close on the day before the posting end date Responsible for safe and reliable operation, dispatching, and restoration of facilities for a portion of the AEP distribution system. The position entails supervising a group of dispatchers who are on a rotating shift schedule, assisting in the coordination of facility outages, supervising the development of switching instructions, implementing normal and emergency procedures, supervising the proper restoration of distribution facilities, and ensuring appropriate training for dispatchers Job Description ESSENTIAL JOB FUNCTIONS: 1) Supervise a group of dispatchers on a rotating shift schedule in support of Distribution Operations goals. 2) Provide a safe and reliable operation, dispatching, and restoration of facilities for a portion of AEP's distribution system. 3) Coordinatef facility outages optimizing diverse input (involving internal and external entities), necessary Outage Management Systems for restoration efforts and ensuring safe and reliable operation. 4) Supervise the development and implementation of switching instructions. 5) Implement normal and emergency procedures to ensure safe and reliable operation of a portion of AEP's distribution system. 6) Supervise the proper surveillance of a portion of the AEP distribution system and proper assistance in maintenance of voltages, loadings and security of the system, involving ability to analyze system conditions. 7) Train and coach dispatchers. MINIMUM REQUIREMENTS: Education requirements are listed below: Two-year technical degree in electrical/electronic technology or related technical discipline with 3 years of distribution operations experience OR equivalent experience as indicated in experience below in Experience field Work Experience requirement listed below: Minimum of 7 years of distribution dispatching experience with a thorough knowledge of distribution systems and equipment and proper switching and tagging procedures. OTHER REQUIREMENTS: Physical demand level is Sedentary 1) Thorough knowledge of distribution systems and equipment, and proper switching and tagging procedures. 2) Acceptable written and verbal communications skills. #AEPOH Compensation Data Compensation Grade: SP20-009 Compensation Range: $112,869.00-146,730.50 USD Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
$31k-50k yearly est. 6d ago
Medcomm Dispatch Supervisor - Crictical Care
Medflight 3.7
Dispatcher Supervisor Job In Dublin, OH
Full-time Description MEDCOMM DISPATCH SUPERVISOR - CRITICAL CARE PARTNERS FOR LIFE. Partners - not employees. Our partners are woven together for the same purpose and have chosen to embark on a lifelong partnership of respecting each other and the patients we serve. Encompassing the principles of Servant Leadership , our partners follow the core values of Safety, Integrity, Excellence, Accountability, and Compassion in our pursuit to provide premier medical transportation services. Our partners are given opportunities for career and personal growth with an emphasis on work/life balance. This is our journey - we are going places and you are an integral part of that future. Summary The MedComm Supervisor is responsible for assisting the MedComm VP by providing leadership, mentorship, and oversite of the day-to-day functions and operations within MedComm. The MedComm Supervisor will help ensure optimal performance of MedComm as well as maintaining high quality customer service. Responsibilities are accomplished and based on MedFlight's mission, vision, and values. The MedComm Supervisor will interact with other department supervisors and dispatching clients to develop, implement, and maintain necessary reports and documentation to be compliant with established operational goals and objectives. MedComm Supervisors are responsible for maintaining situational awareness and mitigating issues as they occur. MedComm Supervisors are responsible to lead and direct air and ground Communications Specialists in the most effective, efficient, and professional manner. The MedComm Supervisor will model Servant Leadership and Just Culture philosophy. Minimum Qualifications 1. G.E.D. or High School Diploma required. 2. Healthcare or EMS experience preferred. 3. Bachelor's degree in a related field preferred. 4. Emergency Medical Dispatcher Certification (IAED EMD) within three years of hire. 5. Certified Flight Communicator and/or CommLab simulation completion preferred or obtain within two years of hire. 6. 3 years' experience as a Communications Specialist or 3 years' previous dispatching experience in a progressive communications center preferred. 7. Communications Supervisor Certification through APCO International within three years of hire. 8. Minimum of two years of leadership (formal or informal) experience preferred. 9. Embraces the fundamentals of Servant Leadership and Just Culture. 10. Successful candidate is a team player, adaptable, able to influence key stakeholders, willing to problem solve, and self-motivated. 11. Requires demonstrated knowledge and proficiency in Microsoft Office programs, dispatch hardware and software and proven ability to develop and maintain database reports and spreadsheets. 12. Requires excellent communication and interpersonal skills with all levels of staff. 13. Requires demonstrated problem solving skills necessary to be able to prioritize assignments. 14. Ability to analyze data to identify trends and make recommendations to improve services. 15. Demonstrates service oriented skills by actively looking for ways to help people. 16. Demonstrates solid judgement and decision making skills by considering the relative costs and benefits of potential action to choose the most appropriate one. 17. Excellent written and verbal communication skills. 18. Ability to multi-task and handle multiple projects at one time. 19. Ability to work well with all levels of staff. 20. Ability to work in an unstructured, non-routine environment. 21. Ability to work independently with minimal direction. 22. Good planning and organizational skills. 23. Ability to negotiate effectively. 24. Must be available for consultation 24/7 regarding MedComm issues. 25. Will provide support 24/7 to MedComm staff. MedFlight and MedCare provide equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.
$28k-37k yearly est. 4d ago
Seasonal Leader- Dispatch Health Program candidates only- Virtual
Foundever de
Remote Dispatcher Supervisor Job
Must be on the Dispatch Health program About Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Summary of Responsibilities: This position is responsible for supervising Customer Service Agents during seasonal ramps. Will be responsible for the daily/monthly performance of the client's account including managing attrition, absenteeism and delivering performance management documentation for the Customer Service Agent. This position is seasonal in nature and temporary. At the end of the seasonal ramp period (no greater than 6 months) the Seasonal Leader will be required to return to the duties and responsibilities of a Customer Service Agent. Provides guidance and leadership and serves as a mentor for Customer Service Agents' day-to-day activities. Through effective leadership, focuses on team performance and attrition. Manages escalation procedures and ensures service levels are maintained. Assesses, documents, tracks, and monitors problems to ensure resolution in a timely manner. Responsible for evaluating agents, performance management documentation and where applicable, initiating the termination process. Provides training and mentoring for others when applicable. Client interface capable but dependent upon account needs, attends client calls when appropriate. Secondary point of contact for the client. Dialogues with customers frequently to determine their needs. Builds relationships with internal and external customers. Align work processes, structure, and systems to meet customer needs. Builds rapport and establishes trust with coworkers and client. Provides accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes. May perform other additional duties and responsibilities as assigned. Position Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Identifies, communicates, motivates and educates team members with new initiatives. Ability to motivate others beyond the status quo while understanding the needs of team members. Ability to guide team members in a way that encourages involvement and increases their sense of ownership. A team player with the ability to build rapport and establishes trust with coworkers and client. Outstanding oral and written communication and interpersonal skills. Excellent computer skills. Solid report analysis and analytical skills. Strictly adheres and demands strict adherence to the company's policies. Excellent attention to detail. Pursues everything with energy, drive, and a need to finish. Embraces change and drives growth. Ability to act with integrity and trust in all work interactions. Ability to be trusted with confidential information Work Experience & Education: High School Diploma required and 12 months relevant experience of which 6 months must be in a Call Center environment; or any equivalent combination of related training/education and experience required. Working knowledge of supported operating systems, software, and hardware preferred. Understanding of troubleshooting processes, technology and tools preferred. PEAK program completion. EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
$34k-45k yearly est. 60d+ ago
Supervisor, Inventory
Menasha Corporation 4.8
Dispatcher Supervisor Job In Groveport, OH
Menasha Corporation Employees, please log-in to your Workday account to apply for positions. ABOUT US (AND OUR EXCITING FUTURE) Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies. Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you're going to want to be here. Join us and become part of the power behind possible. About The Opportunity Supervises the daily activities of the inventory and shipping/receiving control staff. Supervises workers who confirm and record receipt of shipments, prepares items for shipping, and may assist in the loading/unloading of trucks. Manages the scheduling and receipt of all deliveries. Ensures adequate levels of material and/or product inventories are maintained. Responsible for evaluating personnel needs and implementing strategies to meet those needs. Essential Job Functions The following duties are normal for this position. The incumbent may perform some or all of these duties however; it is not an exclusive or all- inclusive list. Other duties may be assigned. * Implements shipping and receiving strategies to assure company objectives * Oversees the preparation of all shipping and receiving documents and data entry to ensure accuracy and timeliness * Manages and assists with shipping, receiving, loading/unloading trucks and checking materials and product. Conducts weekly verifications of Customer Supplied Products and adjusts daily production inventories as necessary * Manages dock traffic, including lift fleet, and ensures that all logistics suppliers follow appropriate policies and procedures * Implements inventory management strategies to assure company objectives in the areas of safety, productivity, quality, customer service, cost and profitability * Directs staffing, training, and performance management to develop and improve inventory management function * Manages and tracks product inventories, providing direction on work in process, finished goods and aged inventories to assure financial reconciliation and inventory integrity * Directs and prioritizes the daily activities including job packet review, cycle counts, audits, damaged material management, and waste tracking and disposal * Drives continuous improvement initiatives for inventory management process and information flow * Prepares and reviews required business reports Education & Experience: * High School Diploma or Equivalent required, Bachelor's degree preferred * Minimum of 4 years of relevant experience required Knowledge, Skills & Abilities: * Knowledge of SAP highly desired * Ability to operate a stand-up lift truck * Knowledge of and ability to use and influence organization's policies, standards and procedures guiding manufacturing processes * Knowledge of strategies and tools for controlling and optimizing the factors that lie between the purchase of raw materials and delivery of finished products * Ability to effectively manage the business relationship and transactions with the suppliers of raw materials or product components * Knowledge of issues and considerations for effectively managing local or distributed inventories of raw materials, work in progress and finished goods * Knowledge of the processes, tools and operational considerations for effective and efficient movement of goods and materials throughout the manufacturing cycle * Knowledge of the day-to-day operations of a manufacturing plant or facility Physical Requirements & Work Environment: * Primarily works in a production and/or warehouse setting with time also spent in an office setting * Frequent walking and standing required * Occasional lifting up to 25 lbs. #MPC #LI-CB1 Two companies, one vision. Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe. Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online. Our ORBIS business believes there is a better way to optimize today's supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability. Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries. Come build an exciting, rewarding career with us, where you'll have opportunities to grow. The possibilities are endless. The power is yours! Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.
$46k-56k yearly est. 60d ago
Regional Service Dispatcher, Medium Voltage - Remote, West Coast
SMA America 4.9
Remote Dispatcher Supervisor Job
At SMA America, we believe in Energy that Changes. Since 1981, SMA has been developing innovative solar technology with a purpose -- making the installation, operation, and maintenance of photovoltaic power plants simpler, more reliable, safer and more cost effective. In the meantime, we've also been collecting awards as a great place to work, providing growth opportunities to our employees, and challenging conventional thought. PURPOSE OF THE POSITION The Regional Service Dispatcher - Medium Voltage is responsible for the ordering of service parts, scheduling field service labor and submitting manufacturer warranty claims within the defined service response time for all Medium Voltage Service Repairs. Duties include reviewing stock locations and communicating logistics options to Medium Voltage Repair Providers, also ensuring that warranty claims and escalations are completed with MV manufacturers used by SMA. Position also requires the monitoring and alteration of Service Case priorities based on customer account status or Service Contract to meet SMA's Service commitments. This position also includes acting as a backup for the dispatching of field service activities and parts. PRIMARY DUTIES / RESPONSIBILITIES Will assign Service Repair activities to SMA Field Resources, external Medium Voltage Service Providers via Salesforce Planning Board based on availability and customer/ case priority level. Monitors dispatch queues for new service cases. Then align parts and field resources to meet a customer service repair activity within the defined service level. Monitors existing service cases for key customers and service contracts to ensure the end-to-end delivery time and milestones are met. Takes proactive action with other SMA groups as needed to accomplish service level commitments. Ensure Medium Voltage issues reported by customers have been escalated to MV manufacturers before planning Service Repair Activities. Quality control of dispatched service cases from Regional Competency Center Technical team to ensure customer needs are met, Field Service Resources are prepared for repairs and manufacturers have been notified of the failure. Responsible for communication and alignment of customer's availability and SMA repair plan. Verifying all Service repairs receive a properly completed Service Report with details required from MV manufacturers and SMA's Supplier Quality. Other duties as may be required or assigned. REQUIRED TRAINING (TYPE / DURATION / FIELD / ADDITIONAL TRAINING) Basic Medium Voltage Training SAP System and Salesforce Ticketing System Training End to End Process Training REQUIRED RELEVANT PROFESSIONAL EXPERIENCE (TYPE / DURATION) Associate's degree in business, logistics, technical field or equivalent combination of education and experience. Experience working with Field Service teams is preferred. Experience in Renewable Energy, Medium Voltage and/or Energy Distribution Industries is desired. OTHER SPECIALIZED SKILLS Experienced with Customer Service Ticketing systems. Knowledge of customer service principles and practices are preferred. Proficiency in the English language, both written and verbal, is required. Spanish and/or German language skills are a plus. Ability to resolve operational complications and an attitude of thinking outside of the box is required. Knowledge of SMA's product line is strongly preferred. Proficiency with Microsoft Office Suite (Word, PowerPoint, and Excel) is required. Attention to detail and a high level of accuracy are required. Strong verbal and written communication skills are required. Ability to effectively discuss and present logistics principles to an audience. The compensation range for this position is $25/hr-$30/hr. Our EEO Policy We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one's race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran's status, sexual orientation, or any other consideration made unlawful by law. In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application. Our Privacy Policy During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA's staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes]. If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information. If you have any question regarding our privacy policy, please contact us at US_DataPrivacy@sma-america.com
$25-30 hourly 19d ago
Dispatch Operations Lead (Part-Time, Remote, Weekend)
Voltus 4.3
Remote Dispatcher Supervisor Job
Voltus is the leading platform connecting distributed energy resources to electricity markets, delivering less expensive, more reliable, and more sustainable electricity. Our commercial, industrial, and residential customers and grid services partners generate cash by allowing Voltus to maximize the value of their flexible load, distributed generation, energy storage, energy efficiency, and electric vehicle resources in these markets. The Role Are you passionate about the decarbonization of the electric grid? Are you interested in learning about how distributed energy resources play a critical role in the grid of the future? The Dispatch Operations team at Voltus is looking for a Lead who is passionate about delivering MW to the grid during dispatches. These dispatches are called when the grid needs Voltus to take action, and the Dispatch Operations team quickly activates our portfolio of distributed energy resources in various programs across North America. In this role, you will become knowledgeable about grid operators and utilities in North America, you will interact regularly with large industrial and commercial energy users, and you will build a foundation of operations experience across diverse systems and processes. This rapidly expanding landscape requires constant scrutinization of our processes, systems, and tools to efficiently deliver on dispatches. You will have the opportunity to both lead tactical responsibilities and support strategic projects, and you will be part of an exceptional team that is laser focused on combating the climate crisis. We are a 24/7 team, and we are looking for a part-time lead to join the team on Saturdays and Sundays from 8am to 4pm ET. The role is shift based and your availability and reliability are a critical element to the success of the role; however, this role is remote, which means: no commute! Primary ResponsibilitiesMaintain a state of readiness to receive dispatches from grid operators and utilities Become an expert in executing dispatches across grid operator and utility programs Maximize customer participation in dispatches through a dispatch management process that makes customer participation simple and successful Support the optimization of customer site offers in real time and day-ahead markets Lead seamless internal communication during dispatches, leveraging other internal team members in support of the shared goal for flawless dispatches Support the Market Operations team to submit day-ahead bids and ensure complex offer strategies are dispatched accurately Capture lessons learned following a dispatch Track and follow through on any customer inquiries or issues Secondary ResponsibilitiesMonitor market participation and take necessary actions to ensure Voltus market compliance Support process documentation, internal and external stakeholder communications, and customer readiness Protect our revenue by identifying and correcting process errors Contribute to our internal grid conditions monitoring system and drive actions that prepare internal teams and customers to be ready for dispatches at critical times Take ownership of reporting tools and ad hoc analysis projects, supported by a fluency in at least one of Google Sheets, Python, and/or SQL QualitiesBright, Gritty, and GoodOperations-minded; 0-2 years experience in an operational setting Reliable - this is a time-sensitive, quick reaction role Thrives in a remote work environment that is also fast paced and high-throughput Ambitious and willing to learn quickly Strong communicator and collaborates when problem solving Self-motivated; bias for action Ability to identify and appropriately productize our most pressing needs DisciplinedInitiative to drive projects to resolution and seek guidance when needed Well organized Loves working with details Strong computer skills: comfortable working with a variety of web-based tools $32,000 - $35,000 a year This is a salaried position with a remuneration that factors in the mentioned hours as well as both regular and ad-hoc meetings and any additional and agreed upon shift coverage. The proposed salary for this position is between $32,000-$35,000 per year. At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.
$32k-35k yearly 26d ago
HVACR Service Dispatcher
Straight Cool Mechanical
Remote Dispatcher Supervisor Job
Replies within 24 hours Benefits: Company parties Competitive salary Flexible schedule Free food & snacks Home office stipend Straight Cool Mechanical is a primarily commercial HVAC service company that works for many of the large retail locations and malls in South Texas. We are looking for an experienced admin/dispatcher. As a dispatcher, you will be responsible for answering incoming calls, scheduling service calls with customers and following up on workorders and parts. You will work closely with the Office and Service managers to ensure that work orders are processed quickly and efficiently. This position does allow for occasional work from home. Experience with dispatching software such as Service titan or Housecall pro is preferred Benefits Paid Training Careers Advancement Opportunities Flexible Scheduling Competitive Compensation Year-Round Work Health care Benefits What makes a good HVAC dispatcher?HVAC dispatchers manage many moving parts, including vehicles, technicians, work orders, and customer notifications. It's important for a dispatcher to have strong people skills and stay calm under pressure. Great HVAC fleet dispatchers are organized and communicate effectively. Job Qualifications: *HVAC dispatch experience is a plus but not required *Ability to multitask in a fast paced environment Flexible work from home options available. Compensation: $15.00 - $25.00 per hour Be a part of an elite team of professionals! Straight Cool Mechanical is rated in the top 10% of HVAC-R firms in the state. If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!
$15-25 hourly 60d+ ago
HVAC Service Dispatcher
Mechanical Concepts
Remote Dispatcher Supervisor Job
The HVAC Service Dispatcher will coordinate the field activities of HVAC technicians. The HVAC Service Dispatcher communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements. Schedule all field personnel for seasonal preventive maintenance contracts, service repairs and equipment startup. This position acts as liaison between the office and assigned field technicians. Essential Functions: * Receive and respond to all client inquiries and complaints. * Reports any and all out-of-line conditions affecting customer satisfaction. * Receives incoming requests for services and assigns for completion on a priority basis. * Dispatch and manage the workload of assigned field technicians. * Order material for jobs. * Complete weekly time reports; verify assigned technician hours and expenses. * Daily follow up on after hours calls. * Monitor customer complaints to ensure that problems are resolved in a timely manner with * the best solution possible. * Manage monthly maintenance workload to ensure completion, provide updates as needed. * Schedule all client site visits for non-service calls and maintenance visits. * Manage approved repair work to ensure optimum client needs and maximize profitability. * Invoice completed calls & jobs. * Provide complete status reporting weekly for open calls. * Answer open call report and close in timely fashion * Keep open work notes updated as needed and dispatch board up to date. * Cover additional technicians in the event someone is absent. Position Requirements: * Experience in HVAC service-dispatching position is preferred, but will consider a candidate with 5 years of office experience. * Proven written and verbal skills necessary to complete assigned tasks. * Considerable tact and human relations skills in interacting with all levels of management and staff. Qualifications: * Good verbal and written communication skills. * Planning, organizing and time management. * Prioritizing, flexibility, adaptability. * Problem assessment and problem solving. * Information gathering and information monitoring. * Demonstrated accuracy and attention to detail. * Customer service orientation teamwork. * Must have solid decision-making skills within the scope of * the position. Must have the ability to meet deadlines. * Must have proven customer service skills. * Above average proficiency in MS Office, Word, Outlook, Excel and PowerPoint. Required education: * High School or equivalent Preferred experience: * Coordinating HVAC technicians on jobs Benefits: * Full time position, non exempt * Overtime is paid * Work in the office, work at home only when weather/illness dictates * Paid bi-weekly/overtime paid as needed * 1 to 3 weeks of vacation per year as tenure increases * Additional PTO - 4 hours each month after 90 days' employment * ½ Health insurance paid (employee or family) * Health insurance plan (eligibility after 90 day probationary period) includes long term disability coverage (60% of salary after 90 days) and $20,000 term life insurance paid 100% by company * 401K after 1 year with matching up to 4% of salary * 401K plan includes an optional profit-sharing contribution that has historically been funded 100% since we have had the plan * 8 paid holidays per year Equal Opportunity Employer, including disabled and veterans.
$24k-32k yearly est. 30d ago
Road Service Dispatcher
AAA Northeast 4.2
Remote Dispatcher Supervisor Job
Job Details Providence, RI Hybrid Full Time 3rd Shift Customer ExperienceDescription Eligible applicants must live within a commutable distance to Milford, CT. This position would be a hybrid role, which means that you will typically spend 3 days of your work week working onsite and 2 days of your work week working from a remote location. You have applied to a hybrid position, and as such, you will be required to meet specific work from home requirements to support the business needs of AAA. This includes high speed internet access with minimum internet speed requirements. Work schedule: 3rd shift. Sun, Mon, Thurs, Fri, Sat 10:30pm-7:00am. This job requires a commitment to work a schedule that will include at least one weekend shift, and schedules may flex to support business needs. Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. Processes information received on service requests and dispatches calls using a range of communication methods; deploys service resources available to best meet member needs and to optimize efficient use of those resources; monitors status of calls and initiates action to solve problems and to provide timely, quality service to members. What you will do: Receives road service request information from Member Service Counselors and dispatches calls to facilities using a variety of communication channels (e.g., radio, telephone, digital/computer data link, fax, AVL). Relays all pertinent data to drivers (member situation, vehicle problem, location, etc.) When necessary, performs spotting duties to geographically code and assists drivers in finding member/disabled vehicle. Processes all information available and determines type of service needed (e.g., service vehicle, tow, locksmith), the most appropriate facility to handle the call (based on location/primary facility, facility capabilities/equipment, and current capacity to provide timely service), and prioritizes calls based on various criteria (safety, weather, traffic, etc.) and ensures that police and other emergency calls are handled within established time frames. Makes optimal use of available resources to ensure that calls are completed within the projected estimated time of arrival (ETA), that resources are efficiently deployed and routed, that correct equipment is dispatched to meet members' needs and relays calls to back-up facility when ETA appears in jeopardy. Monitors computer screens to maintain continual awareness of overall status of resource availability and current deployment, and reallocates resources as needed to meet changing needs for service. Communicates directly with members to provides advice and counsel regarding problem resolution (e.g., safety, towing/extraction alternatives, obtaining repair service), explains benefits covered and additional charges which may apply, notification when service will be delayed (or initiates action for another function to do so), and recommends AAA/CAA products and services (e.g., PLUS membership) when appropriate. Maintains documentation on the current status of each call within his/her area, monitors call progression, and ensures documentation is complete before calls are cleared with proper codes. Maintains frequent and timely communications with drivers on the status of calls that have been dispatched. Maintains close communications with facilities providing service, and notifies them whenever drivers cannot be contacted, or when other problems arise. Responds to, and takes immediate action to resolve, service problems reported by members and drivers. Collects data and provides assessment to others in call center on facility/driver cooperation and performance. When necessary, performs all duties of a Member Service Counselor-AS. Coordinates Roadside Assistance Program (RAP) call details with external agencies (Enterprise, Hertz, Lexus, etc.). Collects and documents specific information required to process RAP road service calls. Advises facility/driver of RAP call status along with any specific information pertaining to calls. Other duties as assigned. Pay rate: $19.75 per hour Qualifications Education High School Diploma or GED Required Experience 1-3 years call center experience Required Licenses and Certifications AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran's status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.
$19.8 hourly 6d ago
Manager, Dispatch (NJUS)
Netjets 4.6
Dispatcher Supervisor Job In Columbus, OH
The Manager, Dispatch is responsible for effectively managing and resolving critical issues that could affect the expected outcome of a NetJets US flight related operation. The position is responsible for the department staffing, scheduling, establishing assignments/workload management including the daily distribution of flights among the Dispatchers and the authorization of overtime and/or Bonus days. In addition, the Manager, Dispatch is responsible for communication-both internal and external, policy development, problem resolution, managing labor relations and day-to-day contract administration, team member discipline, development and performance reviews and management of the area's budget. Tasks and Responsibilities * Effectively manages and resolves critical issues that could affect the expected outcome of a NetJets US Flight related operation. Responsible for the department staffing, scheduling, workload management, establishing assignments, including the daily distribution of flights among the Dispatchers and the authorization of overtime and/or bonus days, communication-both internal and external, policy development, problem resolution, managing labor relations and day-to-day contract administration, team member discipline, development and performance reviews and management of the area's budget. Coaches/mentors team members. Manages employee performance, behavior and provides career development. Actively assists team members with workload and operational considerations as necessary. * Provides superior service to our customers (internal and external) as well as share this knowledge and experience with team members in a mentoring fashion. Maintains a positive perspective on aspects of the job and company while on duty. Proactively identifies potential pitfalls and makes decisions and develops solutions that adhere to NetJets' Vision, Mission and Values. Assists other members of the team in problem resolution and documentation process. * Communicates and coordinates requests, issue resolutions, and proactively seeks and resolves potential operational issues. Actively reviews case management documentation. Effectively presents information and responds to questions from groups of managers, clients, customers, and the public. Writes reports, business correspondence, and procedure manuals. Resolves most situations independently and involves Flight Center leadership as needed. Conducts Owner, Pilot, and miscellaneous tours as needed. * In the absence of the Director, may assume Director responsibilities. Assists Director on various committees for project management. * Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position Education Bachelor's in Business Administration or Aviation Certifications and Licenses Years of Experience 6-8 years of experience Core Competencies Strives for Positive Results Curiosity Collaboration Adaptability Service-Oriented Knowledge, Skills, Abilities and Other (KSAOs) * Complete understanding of capabilities of all aircraft including aircraft specific performance limitations (temperature, wind, range, and runway limitations, wet, dry, and Part 135). * Thorough understanding and application of all FAA regulatory requirements. * Understanding of aviation operations including crew requirements, seating capacity, baggage limitation, international operations, interdepartmental communications, understanding of NetJets Operations as a whole and basic Dispatching. * Extensive understanding of Crew Services and how it relates to the Flight Center and Company mission. * Excellent verbal, written and interpersonal communication skills. * Sound foundation in leadership skills. * Working knowledge of Microsoft Office Products. Nearest Major Market: Columbus
$28k-38k yearly est. 34d ago
Dispatcher/Driver Supervisor
Same Day Delivery
Remote Dispatcher Supervisor Job
Since 1985 our team of employees have been serving our broad, loyal customer base and exceeding their expectations. We are looking for fun, committed, and passionate individuals to provide world-class customer service. We want employees to love their jobs. What we can do for you: Monday through Friday, 5 am to 3 pm or 6 am to 4 pm Overtime paid after 40 hours (42.5 Hours a week). Paid Time Off within your 1st year (Up to two weeks). Work from-home opportunities (Up to two weeks a year). $150.00 Weekend On-Call Bonus. Weekly pay. Medical, Dental, Vision, Life and STD available after 30 days following the 1st of the month. 401-K with Company Match. Position Requirements: Must have at least 6 months of management experience. Positive. Outgoing. Organized. Detail Oriented. Maintain a “get it done” attitude. Duties & Responsibilities: Ensure timely, accurate, and cost-effective movement of customer freight. Address problems & provide solutions to issues that arise while on duty. Call customers for late pickups, vehicle changes, no-freight, etc. Answer phones in a friendly, helpful manner, and intelligently respond to customer needs. Use various resources to look up directions and other critical information for drivers. Maintain a clean and productive work environment. Monitor loads from the time entered to when they are safely delivered to the customer. Updating third-party logistics carriers online or by phone calls with delivery information. Input orders into the company system in an efficient, accurate and timely manner. Communication with all departments effectively. Ability to work independently, with little to no direct supervision. Other duties as assigned.
$31k-48k yearly est. 60d+ ago
Manager, Dispatch (NJUS)
Executive Jet Management, Inc. 4.5
Dispatcher Supervisor Job In Columbus, OH
The Manager, Dispatch is responsible for effectively managing and resolving critical issues that could affect the expected outcome of a NetJets US flight related operation. The position is responsible for the department staffing, scheduling, establishing assignments/workload management including the daily distribution of flights among the Dispatchers and the authorization of overtime and/or Bonus days. In addition, the Manager, Dispatch is responsible for communication-both internal and external, policy development, problem resolution, managing labor relations and day-to-day contract administration, team member discipline, development and performance reviews and management of the area's budget. Tasks and Responsibilities * Effectively manages and resolves critical issues that could affect the expected outcome of a NetJets US Flight related operation. Responsible for the department staffing, scheduling, workload management, establishing assignments, including the daily distribution of flights among the Dispatchers and the authorization of overtime and/or bonus days, communication-both internal and external, policy development, problem resolution, managing labor relations and day-to-day contract administration, team member discipline, development and performance reviews and management of the area's budget. Coaches/mentors team members. Manages employee performance, behavior and provides career development. Actively assists team members with workload and operational considerations as necessary. * Provides superior service to our customers (internal and external) as well as share this knowledge and experience with team members in a mentoring fashion. Maintains a positive perspective on aspects of the job and company while on duty. Proactively identifies potential pitfalls and makes decisions and develops solutions that adhere to NetJets' Vision, Mission and Values. Assists other members of the team in problem resolution and documentation process. * Communicates and coordinates requests, issue resolutions, and proactively seeks and resolves potential operational issues. Actively reviews case management documentation. Effectively presents information and responds to questions from groups of managers, clients, customers, and the public. Writes reports, business correspondence, and procedure manuals. Resolves most situations independently and involves Flight Center leadership as needed. Conducts Owner, Pilot, and miscellaneous tours as needed. * In the absence of the Director, may assume Director responsibilities. Assists Director on various committees for project management. * Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position Education Bachelor's in Business Administration or Aviation Certifications and Licenses Years of Experience 6-8 years of experience Core Competencies Strives for Positive Results Curiosity Collaboration Adaptability Service-Oriented Knowledge, Skills, Abilities and Other (KSAOs) * Complete understanding of capabilities of all aircraft including aircraft specific performance limitations (temperature, wind, range, and runway limitations, wet, dry, and Part 135). * Thorough understanding and application of all FAA regulatory requirements. * Understanding of aviation operations including crew requirements, seating capacity, baggage limitation, international operations, interdepartmental communications, understanding of NetJets Operations as a whole and basic Dispatching. * Extensive understanding of Crew Services and how it relates to the Flight Center and Company mission. * Excellent verbal, written and interpersonal communication skills. * Sound foundation in leadership skills. * Working knowledge of Microsoft Office Products.
$34k-50k yearly est. 33d ago
Supervisor, Inventory
Us_MPC_1000 Menasha Packaging Company
Dispatcher Supervisor Job In Groveport, OH
Menasha Corporation Employees, please log-in to your Workday account to apply for positions. ABOUT US (AND OUR EXCITING FUTURE) Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies. Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you're going to want to be here. Join us and become part of the power behind possible. About The Opportunity Supervises the daily activities of the inventory and shipping/receiving control staff. Supervises workers who confirm and record receipt of shipments, prepares items for shipping, and may assist in the loading/unloading of trucks. Manages the scheduling and receipt of all deliveries. Ensures adequate levels of material and/or product inventories are maintained. Responsible for evaluating personnel needs and implementing strategies to meet those needs. Essential Job Functions The following duties are normal for this position. The incumbent may perform some or all of these duties however; it is not an exclusive or all- inclusive list. Other duties may be assigned. • Implements shipping and receiving strategies to assure company objectives • Oversees the preparation of all shipping and receiving documents and data entry to ensure accuracy and timeliness • Manages and assists with shipping, receiving, loading/unloading trucks and checking materials and product. Conducts weekly verifications of Customer Supplied Products and adjusts daily production inventories as necessary • Manages dock traffic, including lift fleet, and ensures that all logistics suppliers follow appropriate policies and procedures • Implements inventory management strategies to assure company objectives in the areas of safety, productivity, quality, customer service, cost and profitability • Directs staffing, training, and performance management to develop and improve inventory management function • Manages and tracks product inventories, providing direction on work in process, finished goods and aged inventories to assure financial reconciliation and inventory integrity • Directs and prioritizes the daily activities including job packet review, cycle counts, audits, damaged material management, and waste tracking and disposal • Drives continuous improvement initiatives for inventory management process and information flow • Prepares and reviews required business reports Education & Experience: • High School Diploma or Equivalent required, Bachelor's degree preferred • Minimum of 4 years of relevant experience required Knowledge, Skills & Abilities: • Knowledge of SAP highly desired • Ability to operate a stand-up lift truck • Knowledge of and ability to use and influence organization's policies, standards and procedures guiding manufacturing processes • Knowledge of strategies and tools for controlling and optimizing the factors that lie between the purchase of raw materials and delivery of finished products • Ability to effectively manage the business relationship and transactions with the suppliers of raw materials or product components • Knowledge of issues and considerations for effectively managing local or distributed inventories of raw materials, work in progress and finished goods • Knowledge of the processes, tools and operational considerations for effective and efficient movement of goods and materials throughout the manufacturing cycle • Knowledge of the day-to-day operations of a manufacturing plant or facility Physical Requirements & Work Environment: • Primarily works in a production and/or warehouse setting with time also spent in an office setting • Frequent walking and standing required • Occasional lifting up to 25 lbs. #MPC #LI-CB1 Two companies, one vision. Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe. Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online. Our ORBIS business believes there is a better way to optimize today's supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability. Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries. Come build an exciting, rewarding career with us, where you'll have opportunities to grow. The possibilities are endless. The power is yours! Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.
$38k-54k yearly est. 59d ago
Security Dispatcher (40hr.) Security Admin
Columbus Metropolitan Library 3.8
Dispatcher Supervisor Job In Columbus, OH
Job Title: Security Dispatcher (40 hr./Non-Exempt/Full-time Starting Pay Range: $19.20-$20.20 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy Our Commitment to Diversity Open to all doesn't just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that's how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law. At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: ************************************************************* What We Offer: A robust benefits package that supports your physical, mental, and financial well-being. Comprehensive medical, dental, and vision plans to meet your healthcare needs. A qualified employer for Public Service Loan Forgiveness. Access to mental health resources and employee assistance programs for your peace of mind. Generous paid time off and leave options to balance your work and personal life. Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans. A variety of voluntary and supplemental insurance plans to complement your lifestyle. Comprehensive overview of our benefits: ************************************************** About the Position: As a Security Dispatcher, you are responsible for staffing the Security Operations Center (SOC), coordinating communications and responses to security incidents and requests for equipment and services. You will also monitor CCTV footage and share information to ensure an orderly, safe and secure environment for customers and staff and a positive customer experience. Updated Position Schedule Tuesday- Saturday 1:00pm-9:30pm What You'll Do : Actively monitors CCTV footage, radio systems, phones, news outlets and other sources for safety and security issues and emergency situations, taking action and communicating with appropriate individuals/authorities to coordinate response and maintain awareness. Fields and initiates responses to requests for substitute Officer coverage, keys, badges and other Security-related services and equipment. Under the direction of Security management, reviews, retains and releases CCTV footage according to policy and procedure. Helps to coordinate equipment and technology repair with vendors and other library staff and provides status updates. Ensures fire and intrusion alarms are being monitored and addresses issues with alarm systems in conjunction with Security management and the Property Management department. Maintains spreadsheets and other databases for departmental use. Helps to identify, document and update critical processes to ensure departmental continuity. Takes the lead in communicating with authorities, utility companies, etc. during emergency situations, alleviating the need for those experiencing the emergency directly. Assists with testing and validation of security equipment (lockdown buttons, alarm panels, panic buttons, security cameras, etc.) as needed. Collaborates with law enforcement on public safety issues. Files police reports and appears in court as needed. Documents incidents in the reporting software according to guidelines. Assists in emergency response drills and other training throughout the year. Performs additional duties as assigned. Minimum Qualifications: High school diploma or G.E.D. 6 months' experience working with security technology (e.g. incident reporting software, CCTV systems, access control systems) or similar tools. Experience should include end user support and ticket/request management. Ability to communicate effectively (written and orally over a variety of mediums), manage multiple priorities simultaneously and exercise considerable discretion and independent judgement in rapidly evolving situations. Demonstrated attention to detail. Experience working in a call/dispatch center or similar environment preferred. Must be able to work a flexible schedule, including weekends and evenings, willing to carry a cellular telephone as directed by management for response to library emergencies and service requests. Systems configuration, monitoring, and maintenance knowledge of Security Operations Center technologies, Kantech global edition, ReportExec incident reporting, Exacq vision CCTV, and Computer Aided Dispatch. Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job related equipment and systems. Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Valid driver license which meets the minimum requirements of CML's vehicle insurance policy. Working Conditions and Physical Demands The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). Work requires minimal demand for physical effort
$19.2-20.2 hourly 56d ago
Plumbing Customer Service and Dispatcher
Bluefrog Plumbing + Drain
Remote Dispatcher Supervisor Job
Benefits: High quality chair Work from home Bonus based on performance Employee discounts Opportunity for advancement Paid time off We are looking for a great team player and fun personality to fill our Customer Service Rep (CSR) and Dispatcher Role. Our Dispatchers are the first contact with our customers in their time of need, so we need someone who is empathetic, great with customer service and phone skills, and highly comfortable with sales. Dispatchers also work with our field crew with scheduling, so computer and organizational skills are a must. We are looking for great team members who are willing to push themselves to grow professionally, to earn money and recognition they deserve, and to have an amazing life-long career in a family friendly environment! Our Mission We're changing how people view plumbers.We diagnose real problems, provide the right solution for the right price, and build long-term customer relationships.We're local, essential, and fun. We're bluefrog . Our Values We value transparency: We make things easy for customers, with clear options and clearer communications in every situation.We value respect: We respect our work, our team, our customer, and ourselves. We're on time every time, with the right fix at the right time.We value solving real problems: We never settle for bandaids, we fix the root-causes.We value team culture: We're enjoyable to work with, treat each other like family, and hold each other to a higher standard of excellence. Responsibilities Phone Sales and Support Handle all inbound inquiries (Phone, online, etc.) Set and manage the schedules of the technicians Empathetic to the Customer's Situations Qualifications Hard Working Loves to be part of a team Great Sales, Customer Service and Phone Skills Problem solver and critical thinker Strong Computer Skills Multi-tasker Organized Flexible work from home options available. Compensation: $17.00 - $25.00 per hour Be Part of the Fastest-Growing Plumbing Company in the U.S. At bluefrog Plumbing + Drain , we always strive for next-level workmanship and innovation. If you're passionate about providing exceptional customer service and quality workmanship, you might be what we're looking for. Being part of one of the biggest franchises in the industry, we do more than just plumbing and drain services. Our team of skilled technicians and talented professionals is dedicated to providing honest, dependable quality service to every home and business. Working at bluefrog means confronting challenges with passion and integrity while delivering the highest level of professionalism. We are an inclusive plumbing company, respecting individual differences and creating a sense of community at work. We welcome everyone on the team and work closely together to make a positive impact in the community. More importantly, we strive for your growth and success. Build your career at bluefrog and explore your interests with various training programs. Our Mission We're changing how people view plumbers. We diagnose real problems, provide the right solution for the right price, and build long-term customer relationships. We're local, essential, and fun. We're bluefrog . Our Values We value transparency. We make things easy for customers, with clear options and clearer communications in every situation. We value respect. We respect our work, our team, our customer, and ourselves. We're on time every time, with the right fix at the right time. We value solving real problems. We never settle for bandaids, we fix the root-causes. We value team culture. We're enjoyable to work with, treat each other like family, and hold each other to a higher standard of excellence. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to bluefrog Plumbing + Drain Corporate.
$17-25 hourly 60d+ ago
Security Dispatcher
Zona Facta Collective
Remote Dispatcher Supervisor Job
Job Title: Remote Security Service Dispatcher Job Type: Full-Time | 10-Hour Shifts | Some Nights, Weekends, and Holidays Required About the Role We are looking for a reliable and detail-oriented Security Service Dispatcher to join our team. In this role, you will be a vital part of our security operations, serving as the key point of contact between our security officers and our clients. Your main responsibility will be ensuring smooth communication, making quick decisions, and supporting our team to maintain safety and efficiency. As a Security Service Dispatcher, your work will make a direct impact on the safety of our clients and the effectiveness of our operations. This position requires someone who can handle pressure, stay organized, and manage multiple communication channels with ease. What You'll Do: Manage Communication: You'll be responsible for sending and receiving messages across various platforms, ensuring that all communication is clear, accurate, and timely. Relay Information: You'll help keep everyone informed by passing important updates between security personnel and clients. Make Quick Decisions: In critical moments, you'll use your judgment to make quick decisions that help maintain safety and keep operations running smoothly. Record Keeping: You'll maintain accurate logs of messages, incidents, and other important information, ensuring that everything is documented properly. Shift Work: You'll commit to 10-hour shifts, working efficiently and staying focused throughout your shift, even during nights, weekends, and holidays. What We're Looking For: Required Skills: Proficiency with Microsoft Office (Word, Excel, Outlook). Strong communication skills, both written and verbal. Ability to make fast, sound decisions, particularly in time-sensitive situations. A reliable internet connection for remote work. Comfortable working long hours and sitting for extended periods during your shift. Bonus Experience: Experience in a security, dispatch, or customer service role. Familiarity with different communication platforms. Flexibility to work nights, weekends, and holidays. What We Offer: Competitive Pay: We offer a competitive hourly wage, with opportunities for growth. Benefits: After a probationary period, you'll be eligible for a comprehensive benefits package. A Vital Role: Your work will directly impact the safety and security of our clients, making this a rewarding and important job. How to Apply: If you're ready to join a team that values your ability to think on your feet and handle high-pressure situations, we'd love to hear from you! Please submit your resume and cover letter, highlighting your relevant experience and skills. We look forward to reviewing your application!
$25k-32k yearly est. 12d ago
Lead Dispatch Specialist -Road Services
Aaa Central Penn 3.8
Remote Dispatcher Supervisor Job
The primary role of the Lead Dispatch Specialist is to lead the team of Dispatch Specialists with receiving and handling member requests for Roadside Assistance and coordinate services with AAA Central Penn's extensive contractor network. This role assists the Road Services Supervisor and Road Service Manager in the daily operations of the department. This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions. Essential Functions: Leads and assists the team, serving as a mentor and role model, demonstrating AAACP's “one-call resolution” philosophy. Guides the team to achieve goals; answers questions and provides training to new employees. Monitors daily activity using the Club's business management systems; ensures that metric reports are updated daily, and transaction records are completed properly. Monitors the queues, alerting the supervisor when service levels are below normal, and ensures AAACP's resources are used efficiently and effectively. Manage the complete roadside assistance experience, providing necessary follow-up and feedback while handling requests with empathy and a sense of urgency. Dispatches requests to contractors including an explanation of the situation, vehicle problem, location, and other pertinent details. Prioritize requests based on various criteria (safety, expedience, weather, traffic, etc.) maximizing the effectiveness and ensuring safety is the highest priority; handle emergency situations appropriately following established procedures. Accurately and appropriately gather, document, and communicate information clearly and concisely. Keep the customers updated and informed about transaction-related developments or changes. Adhere to the Roadside Assistance Program (RAP) rules and requirements. Cultivate strong relationships within our extensive contractor network to ensure prompt and reliable assistance to our members, ensuring that our contractors consistently meet AAA Central Penn's high standards. Meet performance metrics, service, and sales goals; accept coaching and instructions from management. Other duties as assigned. Knowledge, Skills and Abilities: High school diploma or equivalent. Previous dispatching or call center experience preferred. Previous supervisory experience preferred. Superior active listening skills with the ability to interpret and process verbal information, ask probing questions, ensure that all key information is accurately obtained. Ability to quickly adapt to changes in a fast-paced work environment. Ability to communicate through multiple channels, including phone, email, and live agent chat. Possesses technical aptitude with the ability to utilize multiple computer systems simultaneously. Ability to detect issues, identify alternatives, and make logical decisions to deliver an exceptional customer experience. This is a remote-work position and internet connectivity is required. Physical Demands: While performing the duties of this job, the employee is required to: sit at a work station for 4-8 hours at a time; regularly required to walk, sit, use hands to finger, handle, or feel; reach with hands and arms; use hands and fingers to type on a computer keyboard and scroll a mouse; talk and hear; wear a headset to listen and speak on the telephone systems; climb, balance, stoop, kneel, crouch, or crawl; occasionally lift and/or move up to 50 pounds. Specific vision abilities include close vision, distance vision, and ability to adjust focus. Work Environment: This is a remote-work position but occasional travel to the office for training and/or meetings may be required. DISCLAIMER This position description is intended to describe the level of work required of the person performing the job and the physical requirements normal to the position. Essential functions are outlined; other duties may be assigned as needs arise or as required to support the essential function. This description is not intended as a contract and is subject to change and revision.
$27k-37k yearly est. 4d ago
Transportation Dispatcher
Karr 3.8
Remote Dispatcher Supervisor Job
We are currently looking for a daytime dispatcher at our corporate office. The successful candidate will manage our dispatch system, maintain customer relationships, and handle the supervision and management of our drivers. Previous transportation dispatching knowledge and an understanding of HOS and DOT regulations is highly preferred. This position is a twelve hour shift - which alternates three days on four days off and four days on and three days off the next week. Must possess efficient phone and computer skills, while being comfortable working in fast paced environment. Salary DOE. Benefits Include; Medical Coverage (includes prescription drug benefits) Dental Coverage Optical Coverage Health Spending Accounts (for health and dependent care expenses) Job Type: Full-time Language: Spanish (Preferred) Work authorization: United States (Preferred) Benefits offered: Paid time off Health insurance Dental insurance Other types of insurance Employee discounts Pay Frequency: Weekly Qualifications Experience: Transportation: 1 year (Preferred) Dispatch: 1 year (Preferred) Shifts: Morning (Required) Mid-Day (Required) Must possess efficient phone and computer skills, while being comfortable working in fast paced environment. Additional Information All your information will be kept confidential according to EEO guidelines.
$26k-29k yearly est. 6d ago

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Updated March 27, 2025

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