Dispatch - Richfield
Dispatcher Job 15 miles from Solon
- Office/Warehouse Environment
Company Profile: Diakon Logistics provides white-glove, last-mile delivery solutions for the most reputable furniture and appliance retailers in the country. Come join our growing company.
Duties:
* Answers telephone, screens calls, schedules appointments, customer calls.
* Heavy customer service.
* Organizes office, files and supplies.
* Determines priorities and multi-tasks.
* Prepares invoices, data entry, and other accounting functions.
* Maintains historical records by filing documents.
* Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Bilingual with Spanish a plus, Data Entry Skills, Computer Literate, Customer Service, Dispatching, Thoroughness, Organization, Attention to Detail, Reliable, Decision Making, Great Communicator, Team Player, Results Driven, Looking to Grow.
Rate: $16-$17/hour DOE + bonus potential
Schedule: This location is open six days a week. Shift hours will be 5:00 AM to 1:30 PM; Saturdays required.
Diakon Logistics offers a comprehensive benefits package to full-time employees, to include health, dental, and vision insurance, 401k plan, paid holidays and vacation.
Dispatch Assistant/Driver Check In
Dispatcher Job 17 miles from Solon
Stable and growing organization
Competitive weekly pay
Quick advancement
Professional, positive and people-centered work environment
Modern facilities
Responsibilities
Dispatch Assistants are responsible for satisfying customers by providing consistent and reliable on time pick-up and delivery of shipments.
Assisting the Service Center Manager, Operations Manager and/or Supervisors
Providing assistance to Drivers
Preparing bills of lading and delivery receipts
Maintaining excellent communication with external and internal customers as well as interline companies
May be asked to assist with:
Data entry
Answering phones
Freight reports
Driver collect reports
Billing and filling
Qualifications
Knowledge and skillful in Microsoft Office Programs
Excellent keyboarding skills
Has worked in a fast paced environment and has an excellent attention to detail
Exceptional communication and customer service skills
Available to work a 2nd shift schedule
Benefits
Stable and growing organization
Competitive weekly pay
Quick advancement
Professional, positive and people-centered work environment
Modern facilities
Dispatcher
Dispatcher Job 15 miles from Solon
Department: Campus Police & Security Services Reports To: Lieutenant Recruitment Type: External/Internal Employment Type: Part-Time Support Staff Union Work Schedule: Various shifts Monday through Sunday
Number of Openings: 1
Job Description:
SUMMARY
Receive and transmit radio or telephone communications to deploy personnel and/or equipment.
DUTIES AND RESPONSIBILITES
Duties and responsibilities include but are not limited to:
* Conduct computerized criminal background checks and Bureau of Motor Vehicle (BMV) checks.
* Monitors all audio and video surveillance equipment.
* Maintains radio and incident logs.
* Routes and records all telephone calls.
* Enters classified information into the computer.
* Prepare detailed reports.
* Operates information/parking/security booth.
* Performs other related duties as assigned.
REQUIRED QUALIFICATIONS:
* High school diploma or GED
* Must have a valid State Identification
* Ability to work effectively in stressful situations
* Skills in keyboarding, basic grammar, basic math basic level word processing ( MS Word) and basic level spreadsheet applications ( MS Excel)
* Ability to multi-task such as answering calls, questions, fingerprinting and entering data.
* Ability to work cooperatively and courteously with staff and the general public
* Ability to make rapid decisions
* Good verbal and written communication skills
* Must have sensitivity to respond appropriately to the needs of a diverse population
PREFERRED QUALIFICATIONS:
* Knowledge of office and clerical procedures and operations such as filing, sorting, entering statistics and records
* Ability to be mentally alert at all times while on duty and to remain calm under stress
* Ability to multi-task such as answering calls, questions, fingerprinting and entering data.
* Ability to work cooperatively and courteously with staff and the general public
* Communications certificate from either APCO, NECC, Tri-C Dispatch Academy or the equivalent
WORKING CONDITIONS
Candidates must pass a background check, physical examination, and drug screening. Successful candidates must obtain the following certifications within 30 days of hire: L.E.A.D.S., C.R.I.S., C.C.H., and CPR. Must obtain APCO certification within 90 days of hire.
Special Note: This is a Part-time (1199/SEIU) Bargaining Unit Position, Grade 05. Part-time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.
Target Hiring Rate: Minimum salary $17.10/hour
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
Lead Police Dispatcher
Dispatcher Job 15 miles from Solon
Salary Grade Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting wage rate is $21.00 per hour, depending on qualifications, experience, department budgets, and industry data.
Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.
Job Description
POSITION OBJECTIVE
The Lead Police Dispatcher serves the various constituencies of Case Western Reserve University in a manner that is consistent with the educational philosophy and principles of the institution. The primary objective of the position is to reduce the threat of physical harm, protect the physical assets of the university, and provide assistance and emergency response services as warranted.
ESSENTIAL FUNCTIONS
* Develop training protocol for new and existing Public Safety Dispatch Center personnel. Teach basic police dispatch procedures and terminology. Evaluate and document performance. (17%)
* Perform the duties of police dispatcher. (39%)
* Dispatch and receive radio calls to police and security personnel, handle emergency communication information and make proper notifications per department guidelines. Monitor all phones, radios, designated CCTV locations and alarms taking appropriate action from information received and notifying the appropriate contacts. (12%)
* Responsible for the computer aided dispatch incidents and reviewing for quality assurance purposes. Match the email requests to the computer aided dispatch incidents recorded to ensure that contractors are following the proper procedure. (7%)
* Responsible for the timely testing of panic buttons, blue light phones, camera testing and documentation according to the tracking system. Manage emergency telephone audit reports. Verify weekly telephone audit sheets and submit information to Telephone Services. (7%)
* Preparation and/or data input of various security forms and reports such as incident reports, CAD s, maintenance calls, routine calls for service, discrepancies, access requests, etc. Operate and input data into ARMS computer. Maintain regular and complete logs. (7%)
NONESSENTIAL FUNCTIONS
* Responsible for reporting any problem with dispatch equipment including camera monitors, computers, alarms, radio equipment, to the director. (4%)
* Receive and dispatch maintenance calls, urgent calls for physical security, maintain card access requests for housing and act as university operator after business hours. Receive and disseminate pertinent information to the assistant director of parking maintenance. (3%)
* Maintain/update an accurate record of building and room openings. Issue keys to faculty, staff and students per university key control policy on a pre-arranged basis. (2%)
* Perform other job related duties as assigned. (2%)
CONTACTS
Department: Continuous contact with Director of the Communication Center, Officer in charge, campus security officers, fire technicians, Security Systems personnel, Public Safety Management and administrative staff. For emergency and non-emergency dispatch related information on a daily basis, via telephone and/or radio.
University: Frequent contact with contractors, and other university departments on a daily basis, via telephone and/or radio to exchange information.
External: Frequent communication with emergency response agencies, i.e. Cleveland Fire, Police and Emergency Medical Services, Cleveland Heights Fire, Police and Emergency Medical Services, University Circle Police, contractors, vendors, and visitors to exchange information.
Students: Daily contact via telephone; on occasion face-to-face contact for lost and found items.
SUPERVISORY RESPONSIBILITY
Supervise assigned probationary police dispatchers during their training period, and provide periodic temporary supervisory coverage in the director's absence.
QUALIFICATIONS
Experience: 3 to 5 years of related experience required; dispatch/communications experience preferred. Must pass a background investigation, including criminal history.
Education/Licensing/Certifications: High school education required; 2-year degree in law enforcement/ criminal justice preferred. Possess a valid Ohio operator's license with no significant violations. Public Safety Telecommunicator I and Association of Public-Safety Communications Officials (APCO) Certified Training Officer certification required at the time of or within 12 months of hire. Certification must be maintained throughout tenure. Emergency Medical Dispatcher certification by APCO is preferred.
REQUIRED SKILLS
* Possess the ability to interact in a sensitive, courteous and understanding manner with members of a diverse academic community. Good verbal and communication skills.
* Must be able to quickly and accurately type emergency call information in the Computer Aided Dispatch system.
* Basic computer skills.
* Knowledge of alarm monitoring systems, operating systems, proper notification techniques of system issues and problems.
* Understanding of system programming for building openings.
* Understanding of the card access system and usage of ID cards to include building access, assignment of meal plans, the usage of contractor ID badges and housing temporary ID cards.
* Understanding of the CCTV operations in the dispatch center.
* Complete various dispatch required training programs.
* Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
* Ability to meet consistent attendance.
* Ability to interact with colleagues, supervisors and customers face to face.
* Ability to effectively communicate the needs of the department with frontline dispatchers.
WORKING CONDITIONS
Office setting. The employee will need to be able to lift up to 25 lbs., bend/stoop, kneel, push and pull. The employee will perform repetitive motion using a computer mouse and keyboard to type.
EEO Statement
Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.
Reasonable Accommodations
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at ************ to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.
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Service Dispatcher
Dispatcher Job 6 miles from Solon
GENERAL PURPOSE OF THE JOB:
The WTI Regional Dispatcher is responsible to assist and support the WTI Supervisors and Foreman in the assigned region. This position ensures the regional responsibilities are managed, tracked and executed timely. Key responsibilities include ensuring training for new hires is scheduled, reports are consolidated and communicated to the WTI Supervisor, and key metrics are tracked and communicated back to the corporate management team. The Regional Dispatcher has excellent communication and organizational skills. This position is also responsible for the scheduling and oversite of project volume for an assigned region. Ensuring project volume is managed and executed within established business rules and objectives. Key responsibilities include accurate field reporting, timely completion of jobs and project backlog management. This position will have authority to make scheduling changes as required to manage scope changes, unplanned work, and weather related changes.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assist with the scheduling and onboarding of regional new hires
Assist with schedule communication to regional Sales Representatives and management
Knowledge of State prevailing wage and Davis Bacon
Process timecard and expense approvals
Oversee the task lifecycle for regional project volume:
Planning
Scheduling
Optimizing
Dispatching
Executing
Completing
Reporting
Work with WTI Supervisors to manage projects
Develop project crews
Determine planned finish dates to update SLA
Communicate project information to Business Operations Project Administrator for SAP updates
Scheduling Emergency work, or non-scheduled work and tracking in jeopardy projects.
Understanding scheduling rules and objectives and expected system behavior
End of day status checks
Complete the end of month job site inspection processing
Update scheduling criteria
Train new supervisors on field software tools
Microsoft Power Apps
Concur
OneDrive
SharePoint
Among others
Maintain resource calendars to allow or restrict overtime, and manage summer and/or winter hours
Be available to provide Tier 3 support for field emergency calls
Perform any other duty and/or project as required or assigned by the WTI GS Operations Manager.
The salary range for applicants in this position generally ranges between $53,000 and $66,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Safety Dispatcher - Entry Level
Dispatcher Job 21 miles from Solon
The Southwest Emergency Dispatch Center (SWEDC) is accepting applications for full-time Police/Fire/EMS Dispatchers. SWEDC proudly serves 5 Police & Fire Departments: Berea, Brook Park, Middleburg Heights, North Royalton, and Strongsville.
Examples of Duties
Answering all emergency and non-emergency calls that come into the dispatch center.
Dispatch various personnel to both emergency and non-emergency calls.
Monitors and control the movement of personnel in the field.
Maintain police and fire records in a computer-aided dispatch system.
Provides emergency medical pre-arrival instructions when necessary.
Enter crucial law enforcement information into state and national databases.
Willingness to work a shift schedule that includes night shifts, weekends, and holidays.
Ability to deal with people who are difficult, hostile, distressed; must relate well to people from a variety of backgrounds and situations and must be sensitive to individual differences.
Skill in communicating clearly and concisely to elicit, and/or present explanatory information while controlling emotions and voice inflections over the phone during varying degrees of stress.
Ability to work under pressure, exercise good judgment, make sound decisions, and respond in an assertive and professional manner during both routine and high-stress situations.
Ability to multi-task a variety of functions, media, conversations, and other environmental factors.
Ability to learn and interpret maps, learn radio and other codes, and interpret data received from multiple sources.
Ability to define problems, collect data quickly and accurately, and draw solid conclusions.
Typical Qualifications
Each applicant must be at least 18 years of age.
Each applicant must be a high school graduate or have a GED.
Each applicant must have a valid Ohio driver's license.
Before being appointed, the selected candidate(s) must pass an extensive background investigation and drug screening.
The selected candidate(s) must successfully complete an interview process prior to the appointment.
After hiring, applicants must successfully complete, pass and maintain the following certifications:
LEADS/NCIC;
Emergency Medical Dispatch (EMD); and
Dispatch Instructional Courses including a required on-the-job training program.
To perform this job successfully, an individual must be able to perform the essential functions of the job satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the , but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
Supplemental Information
Shift rotation, work on holidays, and rotating days off are standard and required for this position.
Overnight Public Safety (504535)
Dispatcher Job 31 miles from Solon
Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Full Time roles are eligible for the above, plus:
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans
Job Specifications:
Outlet: Arrowhead
Expected Pay Range $20.00-$22.76
Shift & Schedule Availability: Full Time
Skill Level: Entry
Job Responsibilities
Other duties as assigned
Vail Resorts is always looking for great talent. Although our resorts and offices are currently closed to protect the health and safety of our employees, applications are still being accepted. Hiring will resume as soon as normal operations resume.
The Public Safety Officer will provide property owners, guests, day visitors, contractors and employees with an exceptional guest service experience and greet all guests in a friendly, inviting and welcoming manner on a daily basis both at the Main gate and at individual residences. Respond to alarms and emergencies. Know and enforce all Arrowhead rules, regulations and covenants for owners and guests staying in or visiting Arrowhead. Problem solving and sound decision making based on knowledge of the guidelines and procedures of Arrowhead. Provide and protect an atmosphere respecting the confidentiality and privacy of guests and property owners. Documentation of all that is done on your shift in a clear and concise manner. Working scheduled shifts (10 hours) and covering shifts at all hours, including overnight and holidays.
Other duties include, but are not limited to:
Answer calls and complaints, and giving pertinent information to property owners & guests
Analysis and resolution of difficult situations and conversations in a nonconfrontational manner
Observe the state or condition of the community (structures & activity surrounding) for unusual or hazardous conditions as well as reporting & aiding in the resolution of any problems
Coordinating efforts with other departments within the community to resolve troublesome situations.
Respond to residential & commercial alarms
Operation & familiarity of residential & commercial alarm panels and systems along with general knowledge of domestic water sensors and mechanical systems
Communicating with other Arrowhead departments & fellow AHPS staff in a clear, concise, and professional manner in both written and verbal form to ensure awareness of situations of concern
Proper documentaion of community incidents and general activity
Control access at main and remote gates
Maintaining traffic control and parking organization with the Arrowhead Skier Lot requiring standing, outside in cold weather for multiple hours
Patrol of the entire Arrowhead community both on foot or in a vehicle including the garage, village, and river areas
Cleaning AH vehicles and gate house (including bathroom)
Writing and issuing parking violations notices and directing the public in the proper use of parking spaces
Writing and issuing Arrowhead association violation notices
Use of Microsoft Office programs
Use of computerized and mechanical gate operation systems
Operation of secure key storage system and package delivery (involves lifting & carrying up to 50 lbs.)
Vehicle jumpstarts, unlocks and tow strap use
Snow removal (shovelling) from gate house and external gate areas
Safe operation of Pepper Ball launching bear deterrent equipment
Having or obtaining and maintaining CPR/First Aid certification
Providing and protecting an atmosphere respecting the confidentiality and privacy of guests and property owners
Proper and safe handling of AHPS vehicles and equipment as well as use of provided personal protective equipment
Schedule - Four 10 hour shifts per week. This could include weekends and overnight shifts as needed.
Qualifications:
High School Diploma or equivalent
- required
Valid Colorado Drivers License
- required
Acceptable driving record
- required
Familiar with Microsoft Word, Excel and Outlook
- required
Read, write and communicate in English fluently
- required
Lifting and carrying up to 50 lbs
- required
Able to stand for extended periods
- required
Able to sit for extended periods
- required
Able to stoop, kneel, crouch, & crawl
- required
Able to work weekends and holidays
- required
Benefits include:
Free Ski passes for employees and dependents
Discount lift tickets for friends and family
Free ski lessons
Discounted lodging, food, gear and mountain shuttles
Discounted bike haul & golf
Medical, Dental, and Vision plans (full-time positions)
401(k) Retirement Plan
Excellent training and professional development
The expected pay range is $20.00-$22.76. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 504535
Reference Date: 08/29/2024
Job Code Function: Entry: Public Safety
Dispatcher - Cleveland OH
Dispatcher Job 15 miles from Solon
Job Details Cleveland Cedar - Cleveland, OHDescription
Are you passionate about making a meaningful impact in the field of Emergency Medical Services (EMS)? Join MMT Ambulance and make a Difference in Your Community! We are growing fast and need compassionate EMS professionals to join our team. Enjoy competitive pay, flexible schedules, great benefits, free continuing education and more. Make a difference with us!
Summary:
As a Dispatcher, you play a crucial role in ensuring effective communication and coordination within the emergency medical services team. Your responsibilities include coordinating communication between field staff and facilities to ensure timely and accurate responses to service requests for ambulance transports.
Essential Duties and Responsibilities:
Ensuring that all transport requests are picked up in a timely manner (using either phone or computer)
Ensuring all crews are accounted for at all times
Ensuring that callers are notified of any delays in transports.
Ability to demonstrate responsibility by receiving, assimilating, and recording information accurately into our system and respond appropriately
Efficiently dispatching of transport requests and relaying appropriate information to field crews
Knowledge of geography of service area
Operates computers, software, and multi-line phone system.
Ensures the provision of optimal transportation services to patients and referring agencies.
Flexible as to work schedule and able to work varying shifts, including Saturdays, Sundays, and holidays.
Physical Demands:
Must be ale to sit for long periods of time
Must be able to hear well
Must be able to speak, write, and understand English fluently
Qualifications:
Minimum of a high school diploma or equivalent.
Prior Dispatch or medical experience preferred.
Knowledge of medical terminology.
Proficiency in spelling and writing English.
Strong communication skills and ability to work in a team environment.
Ability to deal with high stress situations.
Customer service experience
Working knowledge and proficiency of electronic communication.
Able to quickly manage and transition between various tasks while maintaining attention to detail.
Self-confidence, emotional stability, good judgment, and tolerance for high stress
Possess good verbal communication skills
Ability to handle adverse situations effectively
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. At any time with or without notice, duties, responsibilities and activities may evolve.
What We Offer
We offer a comprehensive benefits package to support your health, well-being, and financial future. Benefit offerings vary based on hours worked.
Health Insurance: Medical, Dental, Vision, Health savings account, and Flexible spending account
Retirement Plans: 401K and Roth 401K, with a company match
Paid Time Off
Employer Paid: Basic Life Insurance and Long-Term Disability
Supplemental Plans: Short-Term Disability, Life, Critical Illness, Accident Insurance
Professional Development: Free access to CAPCE-accredited training , along with recertification courses for American Heart and American Red Cross, as well as Tuition Reimbursement and Continuous Education
Who We Are
For over 35 years, MMT has been at the forefront of innovation, continuously expanding to support our team members and provide efficient, reliable interfacility ambulance patient transportation for our healthcare partners. Our growth is fueled by our experienced, empowered, and dedicated workforce, delivering exceptional care to patients.
MMT employs AI-powered technology and state-of-the-art dispatch centers to ensure on-time, efficient, and effective operations. With a growing fleet of 500+ vehicles and a workforce of 3,200+ providers, MMT is committed to delivering the best patient care 24/7/365.
If you're ready to contribute to our mission of delivering exceptional patient care, apply today to be a part of the MMT Ambulance team!
Statement of Equal Opportunity Employment
It is the policy of MMT Ambulance to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identify, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.
#MMTAMB
Service Dispatcher/Office Coordinator
Dispatcher Job 21 miles from Solon
Benefits:
401(k) matching
Competitive salary
Health insurance
Paid time off
The Service Dispatcher reports to the Owner, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. Benefits
Paid Training
Flexible Scheduling
Competitive Compensation
Year-Round Work
Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with ENG Heating & Cooling, Inc. service technicians, suppliers, and service customers. Representative duties include:
Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
Maintaining a working relationship with other office staff on the collection of problem accounts, negotiating credit when applicable to build the customer base, overseeing open account customers when credit limit has been exceeded.
Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the appropriate leadership.
Performing related staff-level duties as directed by the Office Manager.
Job Qualifications:
Proven experience in a customer service environment preferably in HVACR contracting or building services industry.
Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician.
Knowledge of HVACR-related terms, training, job-costing, marketing and sales.
Skill and ability to sell service jobs and service contracts in a letter, and on the phone.
Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to all customers.
Current (state) driver's license.
Compensation: $18.00 - $22.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!
Shop Dispatcher
Dispatcher Job 30 miles from Solon
Founded in 1973 on a dirt lot in Hebron, Ohio, RCD RV has since grown to be one of Ohio's leading RV dealerships & service centers with 3 locations outside of Columbus, Ohio. Our goal at RCD RV is simple - offer quality products that build valuable relationships while providing industry leading customer service. These goals are accomplished by a commitment from every employee to fulfill our mission statement, which is: At RCD RV Supercenter, we pledge to provide quality products and unparalleled customer service as we strive to gain the respect and trust of our customers, suppliers, and community.
We want dedicated individuals who are looking to join a company and build a lasting career. If you're interested in joining the RCD RV team, we encourage you to apply today!
RCD RV offers a comprehensive benefits package that includes Medical, Dental, 401k, as well as Life insurance options, paid vacations and holidays.
Our Service department is expanding its front lines and we're looking for a Shop Dispatcher to join our efforts! If you are energetic, a good mentor and willing to lend a helping hand- you're just what we are looking for!
What's in it for you? When you join our team, you become part of the RCD family! It's more than a job- it's the opportunity to build a career, make a difference and be part of an exciting industry!
Our Service department is the heartbeat of our company keeping families camping and creating life long memories. We are willing to train and develop an individual that will be the perfect fit for our team. The amount of experience in the RV industry is less important than having the qualities and skills of a successful Shop Forman.
Responsibilities:
Dispatch new repair orders to the proper technicians
Consistently review and monitor existing and in process repairs.
Quality control check each completed repair order before it leaves our shop.
Have the personal initiative to stay up to date on relevant service knowledge, bulletins and other changes regarding new and existing products.
Consistently and accurately complete and process all information for each repair order in a timely, consistent and accurate manner.
Provide technical expertise, coaching and on the job training for beginner, intermediate and expert technicians to increase individual and team performance.
Effectively interconnect and build a high preforming team of technicians eager to tackle any job to quickly get our customers back out on the road, making memories, & enjoying their RV
Qualifications:
Energy- bringing a good, positive energy to work with you everyday
Hustle- our Service department is busy and our customers are waiting!
Above & Beyond- Our team believes in going the extra mile for our customers
Attitude- We believe in hard work and having fun while doing it! A positive and work-hard attitude will serve you well
Passion- We are in the business or providing a lifestyle to those that are passionate about RVing. You need to share the passion for the products that we represent and be willing to go the extra mile for our customers
Perks:
RCD offers a comprehensive benefits package that includes medical, dental, vision, accident, life insurance options, PTO, paid holiday's, and a 401k with company match!
Promote from within culture.
Work schedule that allows for a life outside of work. 40 hour work weeks.
Week off at Christmas
RCD RV is a third generation family owned and operated business established in 1973. You'll be able to notice our family culture from the moment you walk in the door. Over 50% of our employees have been with RCD for over 9 years which means a more knowledgeable and experienced staff for our customers before and after the sale!
Customer Service / Dispatcher
Dispatcher Job 15 miles from Solon
Customer Service, Part Time Dispatcher, Senior Transportation Connection
Senior Transportation Connection (STC) provides transportation to seniors and adults with mobility challenges throughout Cuyahoga County. We are seeking a Dispatcher to join our team of passionate, caring, and quick-on-their-feet employees, who make it possible for our older community to stay in their homes and maintain their independence. Our operations office is located on Cleveland's west side on W. 150th St.
If you want to work in a fast paced job where what you do directly helps others, then this may be the job for you!
Summary: Arranges schedules for Drivers to ensure client satisfaction with optimal use of resources.
Reports to: Director, Operations
FLSA Category: Non-exempt
Benefits
Free Parking
Employee Assistance Program
Accrued Paid Time Off (PTO)
Medical Insurance (30+ hours/week)
Weekday only schedules
Responsibilities
Answers incoming telephone calls from potential clients and other community members/organizations. Delivers high-quality customer service. Deliver exceptional customer service.
Accurately enters all relevant information into scheduling software system, including trips, cancellations, no shows, and inquiries. Consistently achieves or exceeds established targets, e.g., average call length.
Edits and modifies routes as necessary to optimize schedules and to ensure timely service.
Communicates with Drivers via two-way radio regarding pick-up/drop-off locations, fare rates, need for signatures, and related information.
Act as liaison between Drivers and other departments to address any scheduling or route challenges.
Contacts facilities to verify appointments and ensure client arrivals and departures.
Provides clear and timely responses to inquiries from internal staff and external partners. Forwards complex Driver concerns, client inquiries and social service inquiries to Management as necessary.
Performs all other duties as assigned.
Minimum Qualifications
High school diploma or equivalent required.
Minimum two (2) years' work experience in office environment preferred. Minimum one (1) year call center and/or dispatch center experience strongly preferred.
Must communicate effectively on the telephone, and deliver quality customer service.
Must be able to accurately enter and edit information in scheduling software. Experience using Easy Rides or other trip scheduling software highly desirable.
Must demonstrate ability to complete work in a high-paced environment, and adapt to procedural changes as necessary.
Must pass criminal background check, and drug and alcohol screening prior to hire, and random drug and alcohol screening thereafter.
Top Competencies
Communication
Customer focus
Listening
Physical Requirements
Prolonged periods of sitting down.
Frequent use of a telephone and hand-held radio.
Frequent use of a computer and keyboard.
Emergency Dispatcher
Dispatcher Job 15 miles from Solon
24/7 Medical Transport Company is a trusted service provider. People come first with us, and our business model is grounded in patient care and provider excellence. Our teams are out there delivering patient experiences that create referrals, positive feedback, and keep our crews safe during this time of critical care in the industry.
Job Summary
Effeciently dispatching of transport requests and relaying appropriate information to field crews
Ability to demonstrate responsibility by recieving, assimilating and recording information accurately into our system and responding appropriately.
Ensuring that all transport requests are picked up in a timely manner.
Ensuring all crews are accounted for at all times.
Ensuring that all callers are notified of any delays in transports.
Follow company protocols and standards of care.
Knowledge of geography of service area.
Operates computers, software, and multi-line phone system.
Ensures the provision of optimal transportation services to patients and referring agenices.
$16-20 a hour, depending on experience
FLEXIBLE SCHEDULING
8, 10, and 12 hour shifts available
Days
Evening
Weekends
Weekdays
Overtime
Customer Service / Dispatcher
Dispatcher Job 15 miles from Solon
Customer Service, Part Time Dispatcher, Senior Transportation Connection
Senior Transportation Connection (STC) provides transportation to seniors and adults with mobility challenges throughout Cuyahoga County. We are seeking a Dispatcher to join our team of passionate, caring, and quick-on-their-feet employees, who make it possible for our older community to stay in their homes and maintain their independence. Our operations office is located on Cleveland's west side on W. 150th St.
If you want to work in a fast paced job where what you do directly helps others, then this may be the job for you!
Summary: Arranges schedules for Drivers to ensure client satisfaction with optimal use of resources.
Reports to: Director, Operations
FLSA Category: Non-exempt
Benefits
Free Parking
Employee Assistance Program
Accrued Paid Time Off (PTO)
Medical Insurance (30+ hours/week)
Weekday only schedules
Responsibilities
Answers incoming telephone calls from potential clients and other community members/organizations. Delivers high-quality customer service. Deliver exceptional customer service.
Accurately enters all relevant information into scheduling software system, including trips, cancellations, no shows, and inquiries. Consistently achieves or exceeds established targets, e.g., average call length.
Edits and modifies routes as necessary to optimize schedules and to ensure timely service.
Communicates with Drivers via two-way radio regarding pick-up/drop-off locations, fare rates, need for signatures, and related information.
Act as liaison between Drivers and other departments to address any scheduling or route challenges.
Contacts facilities to verify appointments and ensure client arrivals and departures.
Provides clear and timely responses to inquiries from internal staff and external partners. Forwards complex Driver concerns, client inquiries and social service inquiries to Management as necessary.
Performs all other duties as assigned.
Minimum Qualifications
High school diploma or equivalent required.
Minimum two (2) years' work experience in office environment preferred. Minimum one (1) year call center and/or dispatch center experience strongly preferred.
Must communicate effectively on the telephone, and deliver quality customer service.
Must be able to accurately enter and edit information in scheduling software. Experience using Easy Rides or other trip scheduling software highly desirable.
Must demonstrate ability to complete work in a high-paced environment, and adapt to procedural changes as necessary.
Must pass criminal background check, and drug and alcohol screening prior to hire, and random drug and alcohol screening thereafter.
Top Competencies
Communication
Customer focus
Listening
Physical Requirements
Prolonged periods of sitting down.
Frequent use of a telephone and hand-held radio.
Frequent use of a computer and keyboard.
Dispatch Assistant/Driver Check In
Dispatcher Job 17 miles from Solon
Stable and growing organization
Competitive weekly pay
Quick advancement
Professional, positive and people-centered work environment
Modern facilities
Responsibilities
Dispatch Assistants are responsible for satisfying customers by providing consistent and reliable on time pick-up and delivery of shipments.
Assisting the Service Center Manager, Operations Manager and/or Supervisors
Providing assistance to Drivers
Preparing bills of lading and delivery receipts
Maintaining excellent communication with external and internal customers as well as interline companies
May be asked to assist with:
Data entry
Answering phones
Freight reports
Driver collect reports
Billing and filling
Qualifications
Knowledge and skillful in Microsoft Office Programs
Excellent keyboarding skills
Has worked in a fast paced environment and has an excellent attention to detail
Exceptional communication and customer service skills
Available to work a 2nd shift schedule
Benefits
Stable and growing organization
Competitive weekly pay
Quick advancement
Professional, positive and people-centered work environment
Modern facilities
Customer Service Dispatcher
Dispatcher Job 46 miles from Solon
Simon Roofing is a roofing industry leader with over 123 years in business with 68 locations throughout the USA. We specialize in roofing service, restorations, and replacements. We are looking for employees with great work ethic and drive to join our organization at all levels.
At Simon Roofing we offer an established career path that will enable you to advance in compensation, responsibility, status, and authority to the degree that your abilities and desire allow.
Who you are:
Simon Roofing, a leader in the Commercial Roofing Industry, is currently seeking a Customer Service professional to join our growing dispatch team. The successful candidate will possess strong organizational and problem-solving skills, have great attention to detail, and the ability to effectively prioritize and multi-task.
What you'll do:
* Receive incoming calls and emails from Internal and External Customers
* Generate Work orders that communicate information and requirements per the customer's specifications.
* Dispatch service calls (work orders) to the appropriate service technician/branch in a timely fashion
* Communicate roofing estimates to customers to obtain approval for service work.
* Provide support to service technicians for all service branches.
* Complete special projects as assigned by management.
* Assist other departments in downtime through cross-training.
What you'll need:
* High School Diploma or Equivalent required- Some College Preferred
* Ability to work afternoon shift, 11AM - 8PM, and Rotating Weekends.
* Ability to be part of an after-hours, on-call rotation (additional compensation).
* Ability to temporarily work from home effectively; high-speed internet, designated work area free from distraction (we will provide all the IT equipment necessary to do the job).
* Ability to self-motivate, stay focused and work independently.
* Knowledge in Microsoft Office (Excel, Word, and Outlook) and database software.
* Customer Service Oriented.
* Team-oriented, energetic, enthusiastic, self-motivated and a good work ethic.
* Good verbal and written communication skills.
* Must pass a pre-employment drug test and background screening.
* Authorized to work in the US.
What We Offer:
* Health Insurance, Dental, Vision Care benefits
* 401K plan
* PTO Policy
* Life insurance
Simon Roofing is an Equal Opportunity Employer and does not discriminate against any applicant on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by the Federal or State law or local ordinance.
Note: The statements herein are intended to describe the general nature and levels of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of the personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
I certify the information I have provided in this Employment Application is true and complete to the best of my knowledge. I understand that, if hired, discovery of any false information provided or any relevant information omitted (no matter when discovered) may result in the immediate termination of my employment. I authorize Simon Roofing and Sheet Metal Corp. (the "Company") to make whatever inquiries it deems necessary or appropriate of any person or organization to verify any of the information I have provided in this application and to determine my qualifications and abilities. I hereby release the Company from any and all claims or action or causes of action arising out of the Company's lawful inquiries and/or its determination of my qualifications and abilities.
Dispatcher
Dispatcher Job 35 miles from Solon
Become a Dispatcher with Transdev! Transdev is looking for a Dispatcher with a CDL in Elyria, OH. Our dispatchers are an integral part of daily operations. The dispatcher position works directly with bus drivers and other operations staff and regularly communicates with the general public. The goal of the dispatcher is to make sure all drivers perform their routes on-time each day. We hire individuals who make safety and customer service their top priorities.
Our Dispatchers Will Enjoy:
+ Starting at $18.00 / hr.
+ Team-oriented environment
+ A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan.
Our Dispatchers are responsible for:
+ Consistently review routes and make adjustments for efficiency
+ Maintain route productivity
+ Respond to customer inquiries such as vehicle location, ETA, and ride times in a timely manner
+ Monitor emails and handle as appropriate
+ Provide excellent customer service
To qualify as a Dispatcher, you'll need:
+ Must have a CDL
+ High school diploma or equivalent
+ Dispatch experience preferred
+ Excellent verbal and interpersonal skills.
+ Problem solving and analytical abilities.
+ Excellent customer service skills
+ Have good communication skills
About us:
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.
Corporate office is based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers the freedom to connect to what they care about in their cities.****************** Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: PleaseClick Herefor CA Employee Privacy Policy.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 3090
Pay Group: UC8
Cost Center: 55473
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.
Dispatcher
Dispatcher Job 35 miles from Solon
We are currently looking for a full-time day shift dispatcher and a full-time afternoon/evening dispatcher. Come here and do more!
Essential Functions:
Receives and dispatches emergent and non-emergent calls for the EMS system
Records, documents, and reviews dispatched calls and radio traffic for quality assurance
Participates in dispatcher meetings and training as required on a recurring basis
Maintains and keeps an up-to-date equipment inventory of all physical property as it pertains to the dispatch operation
Performs daily operation and required data maintenance of the Computer Aided Dispatch service, radio, recorder, and other dispatch systems
Performs related work as required.
Knowledge, Skills and Abilities:
Use logic and demonstrate well-developed phone, in-person, and written communication skills
Monitor/assess performance of self to make improvements
Demonstrate excellence in critical thinking, communication, and conflict resolution
Education and Experience
Experience in the field of EMS or public safety, preferred
Two years' experience in two-way radio systems, preferred
Experience as an EMT or Paramedic, preferred
Experience in a call center, preferred
High school graduate or diploma
Physical and Mental Requirements:
Ability to sit for extended periods with occasional standing
Ability to write, talk, and hear with moderate ambient noise
Memorization/concentration, learning/knowledge retention, preparing/analyzing data, use of interfaced communication devices (phones, computers, radios, etc), emotional and behavioral self-regulation, interacting with others, high stress situations
Able to lift up to 50lbs
Customer Service/Dispatcher
Dispatcher Job 25 miles from Solon
We're looking for an Customer Service/Dispatcher to keep our operations running smoothly. This role requires someone who can balance administrative responsibilities with the fast-paced demands of dispatching freight and managing driver logistics.
Key Responsibilities
Dispatch & Logistics Coordination
Plan, schedule, and dispatch drivers efficiently to meet customer delivery timelines.
Monitor load status and proactively resolve issues to prevent service failures.
Communicate with drivers regarding routes, schedules, and compliance requirements.
Maintain accurate records of dispatch activities, load details, and driver performance.
Customer Service & Communication
Serve as the primary point of contact for customers, carriers, and drivers.
Address customer inquiries, provide shipment updates, and resolve service issues.
Build and maintain strong relationships with clients, vendors, and internal teams.
Qualifications & Skills
Experience: 2+ years in a dispatcher, logistics coordinator, or office management role within the trucking or 3PL industry.
Knowledge: Familiarity with DOT regulations, FMCSA compliance, and transportation management systems (TMS).
Technology: Proficiency in [list relevant software, e.g., TMS, QuickBooks, Microsoft Office, ELD systems].
Skills: Strong multitasking, problem-solving, and communication abilities.
Work Ethic: Ability to thrive in a fast-paced environment and handle high-pressure situations with professionalism.
Why Join Us?
Competitive pay with performance-based incentives.
Growth opportunities in a rapidly expanding company.
A supportive and collaborative team environment.
Comprehensive benefits package, including [list any perks, e.g., health insurance, 401(k), PTO].
If you're a highly organized and adaptable professional with a passion for logistics, we'd love to hear from you! Apply today to become part of our team.
Emergency Communications Dispatcher (Union Position)
Dispatcher Job 35 miles from Solon
Lorain County is governed by a board of three County Commissioners serving as the general administrative body for Lorain County. All Lorain County Commissioners are elected to office. The Lorain County Board of Commissioners is the budget and appropriating authority for Lorain County government and employs approximately 250 employees. Every agency (with the exception of the Motor Vehicle Gas Tax (MVGT), court, and other elected officeholder relies on the Lorain County Board of Commissioners for their budgets.
The position requires the ability to receive requests for assistance and obtain information necessary to assess the situation, and dispatch personnel to render needed assistance; operate and control radio and computer equipment and dispatch to multiple public safety agencies. Must be able to handle fast paced, high stress situations and be able to demonstrate multi-tasking abilities responding to a caller while typing into the CAD to dispatch emergency services. Strong focus on customer service and excellent communications skills required. Candidates must have a demonstrated history of good attendance.
We are seeking out candidates that are able to work a flexible schedule including irregular hours in the afternoon, midnight, weekends and holidays.
Classroom and console training is provided on site.
QUALIFICATIONS REQUIRED:
• Have knowledge of the English language, both in the written and spoken word, which includes the meaning and spelling of words, composition, and grammar.
• Have knowledge of administrative and clerical procedures, including word processing systems, stenography and transcription, and similar office procedures and terminology.
• Have knowledge of laws, legal codes, government regulations, and agency rules.
• Have knowledge of computer applications, computer programs, and computer hardware and software.
• Have knowledge of the jurisdictional geographical area they will be serving, including highways and thoroughfares.
• Be able to communicate effectively and use logic and reasoning to come to solutions, conclusions, or alternate approaches to problems.
• Be able to identify complex problems, develop and evaluate options, and implement solutions.
• Ability to multi-task efficiently.
• Ability to successfully pass a drug screening and criminal background check.
PREFERRED:
• Advanced First Aid/CPR/AED
• 1 year dispatch or 911 or equivalent experience
• Basic Telecommunications
• Critical Incident Stress
• Domestic Violence
• Emergency Medical Dispatch
• Hazardous Materials
• Suicide Intervention
• Terrorism
• TTY Training
• CAD
Lorain County is an equal opportunity employer and will make reasonable accommodations for qualified applicants with disabilities.
Emergency Services Dispatcher
Dispatcher Job 15 miles from Solon
Operates radio, telephone and computer equipment at base station. Receives and transmits communications dispatching personnel and equipment. Receives, processes and prioritizes emergency and non-emergency calls for safety service (Police, Fire and Medical) by telephone, radio, and computer-aided dispatch. Maintains various logs, electronic and paper files. Activates the University Mass Notifications Systems. Interacts professionally with all internal and external customers using strong interpersonal skills. Performs other functionally related duties as assigned.
Minimum Qualifications
High School graduate or equivalent. Keyboard skills and six months experience utilizing a computer database, word processing, or spreadsheet package. Ability to interact effectively, efficiently and professionally with University personnel and public in person and over the telephone, radio and computer-aided dispatch. Ability to multi-task in a controlled, effective manner while working under stress. Strong customer service skills. Ability to work varied hours and shifts including evenings, weekends, holidays and rotating shifts.
Preferred Qualifications
Experience in public safety dispatch. Previous experience as a Radio Dispatcher in a college or university environment. Possesses APCO Public Safety Telecommunicator 1 certification. Knowledge of emergency equipment, security and protection systems.