Dispatcher resume examples for 2025
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Dispatcher Resume
Work Experience Dispatcher, FedEx - Memphis, TN 2020 Assist the drivers with payroll and other HR needs including insurance and 401k guidance. Dispatched workers to appropriate location according to customer request and insured that work order was completed. Operated FedEx National LTL shipping system efficiently and accurately. Created and regularly updated companywide dispatch standard operating procedures (SOP). Telecommunicator, FedEx - Memphis, TN 2017 - 2020 Scanned status charts and computer screen to determine units available. Provided quick and effective dispatch of ambulance crews to emergency and non emergency calls for service. Required to perform radio dispatch and monitoring of public safety personnel for over 12 agencies in the county. Handle routine and emergency communications into and out of the communications center. Dispatcher/Driver, FedEx - Memphis, TN 2014 - 2017 Created and regularly updated companywide dispatch standard operating procedures (SOP). Trained for CDL city driver program. Manage quality communication, Drive company vehicle safely following all rules and regulations. Operate company provided FedEx straight truck within company policies & procedures. Assist drivers with package delivery to various locations. Skills Education High School Diploma 2014 - 2014 |
Dispatcher Supervisor Resume
Peter Armstrong Dispatcher Supervisor Contact Information Skills • Relevant Safety Regulations • Minimize Cost • City Drivers • High Volume • Procedures • Service Calls • Customer Service • Front Office • Dispatch Workers • Logistics  Employment History Dispatcher Supervisor 2020 Time Warner Cable EnterprisesCharlotte, NC • Maintain open communication with both dispatch supervisors and technician supervisors regarding any possible issues and/or concerns. • Maintained logs, reports and other information on customer service calls and outages. • Managed outbound telephone calls to customers regarding their appointment. • Processed compensation and payroll information. • Maintain extensive communication with all peers and managers, while acting as a competent initial point of contact with the public. Transportation Coordinator 2019 - 2020 Dignity HealthTempe, AZ • Provide written documentation to the Communications Manager of any performances deficiencies of customer service representatives. • Recommend a process to decrease the amount of negotiated trips by customer service representatives. • Received and reported vital information pertinent to patient care. • Planned construction procedures,specifications, work schedules, and material needs. Office Assistant 2018 - 2019 State FarmTempe, AZ • Improved processes and managed customer service. • Advised and serviced customers, using compelling communication that generated high quality practices. • Provided exceptional quality customer service interactions. • Comply statistical data of reports with insurance companies and departments in organization. • Input customers payments and information into the computer system at Farmers Insurance. Dispatcher/Administrative Assistant 2016 - 2018 State FarmTempe, AZ • Prepared and developed PowerPoint presentations for executive board meetings. • Preformed wide range of clerical and administrative tasks such as data entry, customer service, and processing orders. • Resolved customer issues and clients with emergency collision calls and concerns. • Collaborated with Corporate and regional teams to determine real estate sales process and communication plan 387,000 sq foot facility. • Maintained all administrative supplies, Logged and Tracked internal communication Prioritized assignments daily to ensure attainment of goals. • Use Excel, MS Word, Internet Unlock, reset passwords Open new accounts Help solve cases, and e-mail customers  Education High School Diploma 2011 - 2011 |
911 Emergency Dispatcher Resume
Denise Barnes 911 Emergency Dispatcher Experience 911 Emergency Dispatcher, Orange County Sheriff's Office, Orlando, FL 2014 • Provide law enforcement officers with DMV driver and vehicle information as well as criminal histories. • Served as liaison and coordinated airline emergency operations between air traffic control and ground services. • Operated NCIC Career Criminal History System as well as Ohio's Law Enforcement Automated Data System and maintained confidentiality. • Call taking for emergency and non emergency. • Assist our policyholders in need of emergency service on the side of the road. Fire Dispatcher, Bags, Orlando, FL 2011 - 2014 • Answer multiple emergency and non-emergency phone lines. • Write incident reports of any damages to water meters and contact saws 24 workers for emergency water problems • Dispatched a variety of emergency equipment to include police and notified Fire, EMS, and hazard units. • Provided excellent customer service to Chrysler employees, visitors and vendors, who enter and exit the facility. Registrar, Florida Hospital Ctr, Orlando, FL 2008 - 2011 • Worked with Florida Medicaid, Censer and Availity. • Verified benefits, obtained demographics, collected copays and deductibles for all emergency room patients and outpatient services. Skills • Incident Information • Weather Conditions • Dispatch System • Registration Process • DCI • EMS • Student Records • Patient Care • Emergency • Fire Ambulance Education 2007 - 2008 Master's Degree Management, Strayer University Washington, DC 2004 - 2007 Bachelor's Degree Business, Strayer University Washington, DC |
Aircraft Dispatcher Resume
Christopher Bryant Aircraft Dispatcher Experience: Aircraft Dispatcher Gate Gourmet Los Angeles, CA 2020 • Dispatched catering trucks to retrieve galley trolleys and non-consumable items from aircraft after passenger disembark. • Assisted other members of the Flight Operations department as directed by immediate supervisors. • Authorized, regulated, and controlled flight operations according to government and company regulations to expedite and ensure safety of flight. • Work with airlines agents from across the globe to ensure special requests are catered too. Aircraft Refueler ASIG Atlanta, GA 2019 - 2020 • Use fuel trucks, hydrant carts and stationary carts to fuel aircraft.Aircraft Fueler Lead • Follow appropriate safety procedures for transporting dangerous goods. • Used fuel trucks, hydrant carts and stationary carts with various procedures to fuel multiple aircraft. • Fuel airplanes for southwest, united, continental and delta airlines • Use fuel trucks, hydrant carts and stationary carts to fuel aircraft.Responsible for deicing aircraft as required. • Deliver fuel via truck safely while maintaining correct fuel loading and balancing. Cashier/Overnight Stock Dollar General Indianola, MS 2011 - 2019 • Cleaned and organized the store shelves. • Stock products, do inventory on products, and unload trucks. • Give Great customer service Provide the needs of my customers. • Front end associate helped unload carts for easier scanning. Skills • Front End • Private Aircraft • Store Shelves • Test Equipment • Stock Shelves • Unload Trucks • Service Aircraft • Repair Parts • New Merchandise • Slice Meat Education: Associate's Degree Everglades University Boca Raton, FL 2009 - 2011 • Major: Aviation |
Communications Dispatcher Resume
Hannah Hamilton Communications Dispatcher Employment History Communications Dispatcher 2015 ADT · Jacksonville, FL • Interacted with patients, families, hospital staff, and emergency personnel. • Maintained professional relationships with all emergency dispatching personnel and contact agencies. • Assist and provide customers with great customer service during any type of emergency situation or troubleshooting the customer has. • Monitor emergency alarms while communicating with subscribers and clients to relay information and collect data. Emergency Communications Dispatcher 2012 - 2015 Orange County Sheriff's Office · Orlando, FL • Dispatch law enforcement to Emergency calls Keep criminal and civil records up to date • Run computer work for police officers on the radio. • Responded to approximately 100 emergency and non-emergency calls. • Delivered important information to police officers, such as license plate numbers, warrant statuses and background information on suspects. Night Auditor/Front Desk 2004 - 2012 Hilton Worldwide Holdings · Orlando, FL • Provide effective communication to all departments of guest activity. • Answered calls directed to guest services, housekeeping, and food and beverage. • Experienced in various reservation systems, including Medallion 7.00 and Opera. Skills Company Policies Dispatch System Ncic Emergency Ambulance Service Computer Programs Guest Service EMS Prospective Members Fire Units CPR Education High School Diploma 2004 - 2004 |
Emergency Dispatcher Resume
Diane King Emergency Dispatcher Experience: 2017 Emergency Dispatcher / ADT / Knoxville, TN • Pay close attention to unspoken cues to detect possible emergency situations. • Make outbound calls to customers once an inbound emergency alarm is received. • Dispatched proper authorities to residential and commercial residences. • Monitor and operate emergency signaling, fire, burglar arms, telephone, medical alarms, troubleshooting, and trouble signals. 2015 - 2017 Emergency Dispatcher / Jefferson County / Dandridge, TN • Provide direction, guidance, training, evaluation, and supervision to Public Safety Dispatchers during an assigned shift. • Entered all warrants, emergency protective orders, stolen items, etc. • Answered emergency and non-emergency calls for Jefferson County. • Dispatched personnel and equipment to scene of emergency while maintaining radio contact. 2011 - 2015 Communications Officer / United States Marine / Washington, DC • Entered emergency data into the computer for dispatch to the appropriate department, ensuring all information entered is accurate and complete. • Perform emergency dispatch and crisis intervention services. • Dispatch the proper Public Safety Units and maintain the unit s current location. Skills: General Public, Dispatch System, Police Department, Computer System, Computer Applications, Communications Equipment, Appropriate Agencies, Community Supervision, Troubleshoot, On-Call Education: 2011 - 2011 Some College Courses Journalism / Pennsylvania State University / Main, PA |
Emergency Medical Dispatcher Resume
Willie Martin Emergency Medical Dispatcher phone(690) 555-2876 address22304 E. Elm St., Jacksonville, FL emailwmartin@example.com Experience 2013 Emergency Medical Dispatcher ADT · Jacksonville, FL • Responded to incoming emergency signals * Contacted emergency contacts for clients • Dispatch emergency services as required such as Police, Fire Dept, and EMS services to residential and commercial locations. • Initiate necessary action when irregular signals are received or trouble develops.Notify appropriate authorities and customers if alarm signal is received. 2012 - 2013 Emergency Medical Dispatcher ADT · Jacksonville, FL • Trained on high quality customer service, con MMME applications and alarm handling. • Monitored alarms and used computer-aided dispatch systems to summarize the critical information for public safety. • Responded to incoming alarm signals including fire, medical and panic alarms for residential and commercial customers. • Observe patrons and suspicious activity via CCTV (Closed Circuit Television). 2008 - 2012 Public Safety Officer FJC Security Services · Islandia, NY • Secured a water cleaning facility owned by NYC DEP at JFK Airport • Managed radio communication using proper etiquette. • Maintained open communication with key officers to ensure safety of patrons. Skills • Non-Emergency Calls • Public Safety • Phone Lines • Emergency • Security Services • Daily Activities • Pre-Arrival Instructions • Loan Portfolio • Duress Alarms • Pertinent Information Education 2008 - 2008 High School Diploma |
Emergency Services Dispatcher Resume
Sean Carpenter Emergency Services Dispatcher Experience: 2019 Emergency Services Dispatcher / Cox Enterprises / San Diego, CA • Scheduled work orders and provided technical support to field technicians, utilizing two-way radio, WFA/Advantex, and e-mail for communication. • Relay information to law enforcement and emergency response personnel. • Facilitated emergency callers with means for obtaining lifesaving instructions as needed including emergency medical services pre-arrival instructions. 2018 - 2019 Emergency Services Dispatcher / Teleperformance / Columbia, SC • Operated communications equipment to receive incoming calls for assistance and dispatch personnel and equipment to the scene of emergency. • Monitored public safety radio frequencies and operated a variety of communications equipment, including radio consoles, telephones and computer systems. • Call taking of non emergency and emergency calls. 2015 - 2018 Customer Agent / Teleperformance / Columbia, SC • Take inbound calls for internal client to retain and/or cancel customer accounts. • Resolved phone, cable, and internet service issues for Verizon Fiber Optic Service (FiOS). • Assist customers with telephone, television and internet services * Guarantee customer satisfaction Skills: Communication, Stressful Situations, Customer Interaction, GPS, Emergency, Safety Dispatcher, Process Orders, Multiple Systems, Incident Information, Police Department Education: 2015 - 2015 High School Diploma / |
Emergency Telecommunications Dispatcher Resume
James Warren Emergency Telecommunications Dispatcher Skills Database WPM Law Enforcement Re-Enter Data Appropriate Response Data Entry Requirements Dispatch System Financial Statements Police Reports Computer Database Employment History Emergency Telecommunications Dispatcher 2011 ADTJacksonville, FL • Responded to incoming emergency signals * Contacted emergency contacts for clients • respond to activated alarms and dispatch proper authorities if necessary. • Make outbound calls to customers once an inbound emergency alarm is received. • Displayed patience, caring, and understanding until police, fire, or ems arrived on the scene. Communications Dispatcher 2008 - 2011 Bank of AmericaCharlotte, NC • Provide available information to emergency responders including scene safety needed for staging EMS or FIRE responders. • Used CAD system built for the County and other office equipment. • Conduct emergency notifications on emergent events and monitor alarms, verifying all prior to dispatch. • Receive and respond to a variety of emergency and non-emergency services. Data Entry Specialist 2007 - 2008 Bank of AmericaCharlotte, NC • Entered and verified alphanumeric data from paper-based sources into a computer database. • Hired as independent contractor to support corporate data transfer to the new system updated to manage customer accounts. • Researched, analyzed, updated files and data on bank systems to ensure accuracy of personal accounts. • Responded to high volume of incoming calls from customers, answered inquires regarding services and products. • Entered and verified alphanumeric data from variety of sources and into the computer database. Education High School Diploma 2007 - 2007 |
Fire Dispatcher Resume
Jose Ramos Fire Dispatcher phone(600) 555-7441 address45120 E. Maple Rd., Cincinnati, OH emailjramos@example.com Experience 2011 Fire Dispatcher Butler County Care Facility · Cincinnati, OH • Used Fax Machine and Copy Machine Inter office Email Held a EMD,CPR and First Aid certification • Answer emergency and non-emergency calls throughout Butler County, PA and dispatch fire, police and EMS units to the scene. • Dispatch EMS and Fire vehicles, personnel and equipment, to answer emergency requests from 911. • Review recorded video for security and law enforcement of on campus and local investigations. 2003 - 2011 Police Communications Dispatcher Butler County Care Facility · Cincinnati, OH • Answer emergency and non-emergency calls throughout Butler County, PA and dispatch fire, police and EMS units to the scene. • Answered incoming service line, took service calls and scheduled future service with customers. • Dispatched district security patrol officers to assist district employees, students and residents with emergency situations. • Oversee the daily operations of 20 driver using TMW dispatch system and Fleet Locate. 2001 - 2003 Telecommunicator Hamilton County Probation · Cincinnati, OH • Operate National Crime Information Center computer systems to enter and check persons, vehicles, and criminal histories. • Receive and enter into Computer Aided Dispatch system both emergency and non-emergency calls for service in a timely and accurate manner. • Process Emergency and Non-Emergency phone calls. • Respond to emergency and nonemergency calls for assistance and information. Skills • Warrant Checks • Telephone Calls • Communications Equipment • Police Reports • Incident Information • EMD • Computer Applications • Service Vehicle • Critical Information • Necessary Information Education 2001 - 2001 High School Diploma |
Police Dispatcher Resume
Carolyn Myers Police Dispatcher Experience: Police Dispatcher Boone County DeKalb, IL 2016 • Prioritized and delegated emergency and non emergency calls. • Perform historical data and background searches in order to safeguard the responding emergency personnel and citizens. • Monitor direct emergency alarms, answer non-emergency calls for assistance. • Communicated information to officers via radio on all regular and emergency phone calls, which included dispatching fire and rescue units. • Maintain professionalism while handling emergency and non-emergency calls that are sensitive and may be life threatening in nature. Police Dispatcher Boone County DeKalb, IL 2014 - 2016 • Entered and maintained data in the CAD, State and Federal Computer systems. • Dispatched proper EMS units for each incoming emergency call. • Answer fire and rescue emergency and non-emergency calls and dispatch fire units to calls as well. Community Services Officer WAUBONSEE COMMUNITY COLLEGE DeKalb, IL 2013 - 2014 • Assist in implementing emergency notifications, evacuation or sheltering plans. • Certificate of Training: West Los Angeles Public Safety Training Center, Probation Training Academy. • Assisted police officers in their cars to neighborhood events to maintain order. • Enforce state and federal laws. Skills • CAD • Present Evidence • Fire Guard • Police Department • Telephone Traffic • Pertinent Data • Community Members • Police Reports • Telephone Calls • Incident Information Education: Some College Courses Northern Illinois University DeKalb, IL 2013 - 2013 • Major: Education |
Public Safety Dispatcher Resume
Skills Uniformed Patrol EMS Physical Fitness Telephone Calls Communication Law Enforcement Physical Security FTO Safety Dispatcher Football Games Employment History Public Safety Dispatcher 2018 ADTBoca Raton, FL • Dispatch and communicate emergency and non- emergency to the proper authority. • Notified proper authorities if unable to contact customer. • Enter, update and retrieve information from customer and a variety of computer systems. Emergency Telecommunications Dispatcher 2010 - 2018 Dane CountyMadison, WI • Coordinate public safety communications in emergency and non-emergency situations. • Coordinated deployment of emergency personnel based on nature of incident or crime. • Work with and coordinate multiple agencies such as police, fire, EMS and after hours mental health. Auxiliary Police Officer 1999 - 2006 City of KissimmeeOrlando, FL • Traffic crowd control, building security, event security • Performed searches on people, belongings and vehicles to ensure prohibited articles did not enter the facility. Education Doctoral Degree Education 2007 - 2010 University of Wisconsin CollegesMadison, WI Master's Degree Business 2006 - 2007 Miami Dade CollegeMiami, FL Bachelor's Degree Business 1996 - 1999 University of Central FloridaOrlando, FL |
Security Dispatcher Resume
Ryan Hunter Security Dispatcher 23036 W. First Rd., New York, NY | (940) 555-3291 | rhunter@example.com Work Experience Security Dispatcher, Securitas Services - New York, NY 2019 Conducted criminal record/background checks for all contractors and consultants. Function as a primary POC responsible to manage operational activities involved with providing contract physical security services to clients. Communicated directly with customers and emergency personnel regarding alarm dispatching. Managed emergency messages to doctors/technicians * Managed difficult patient incoming calls for medical issues * Provided timely accurate details to physicians Security Dispatcher, G4S - Alexandria, VA 2018 - 2019 Post Communication: Brief relief on any matters pending or occurring on site. Received training and certification in CPR and first aid. Receive phone calls, create and resolve daily tickets, Function as a dispatcher for the Facility radio communication system. Operate a range of remote call monitoring, alarms and communication facilities contained within the Control Room. Coordinate officers during emergency situations. Report incidents promptly and maintain good communication with full time security teams. Leasing Consultant, Home Properties - Alexandria, VA 2017 - 2018 Process applications, generate lease renewals, and apply housing vouchers when necessary. Assist in the preparation of marketing material for outreach to include newsletters, market surveys and resident activities. Give input for LRO calls by reporting market surveys of competitors to management. Worked closely with property management team to minimize expenditures, maximize revenues and adhere to budgeted cost parameters. Skills Education Some College Courses Liberal Arts 2017 - 2017 Monroe College - Bronxville, NY |
Service Dispatcher Resume
Stephanie Morris Service Dispatcher Contact Information Skills • Scheduling Appointments • Communication • Taking Messages • New Operators • Oil Changes • Lexmark • Departmental Procedures • Cctv • Non-Emergency Calls • High Pressure Pumps Employment History Service Dispatcher 2020 WalmartBentonville, AR • Provided leadership on sales floor for soft lines. • Greet customers and ascertain type of service required. • Stocked all inventory on the sales floor. • Write up customer car service orders * Drive Vehicles Into Shop * Ringing up customer purchases * Organize and maintain store products • Updated customer accounts and information on a daily basis. • Support Sales Department with New Accounts, and Graphic Artwork (company logos). Service Operator 2019 - 2020 U-HaulCollege Park, MD • Provided excellent customer service to patrons by communicating product knowledge. • Create and update department SOP's and training manuals for existing and new accounts. • Worked with new customers in the development of new accounts and the implementation of new systems. Operations/Dispatch (Part-Time) 2018 - 2019 Six FlagsCollege Park, MD • Act as a liaison between emergency dispatch, local law enforcement, and park management. • Handled customer complaints and issues with minimal supervision. • Assisted with bank deposits and drop offs. • Schedule and dispatch service technicians. Education Certificate Computer Science 2018 - 2019 University of Maryland - College ParkCollege Park, MD |
Train Dispatcher Resume
Work Experience Train Dispatcher, U.S. Security - Miami, FL 2015 Answer multi line phone Transfer Calls Check in Guest Write reports Office Suite CCTV Facilitated risk management by dispatching Security Officers to emergency crisis and security situations. Prepared presentations on Alarm Monitoring, Emergency Communication System and Operations Log training. Recommended improvements in security systems and procedures. Dispatcher Supervisor, U.S. Security - Miami, FL 2011 - 2015 Prepared presentations on Alarm Monitoring, Emergency Communication System and Operations Log training. Coordinated and tracked marine vessel movements, trucking logistics and dock services. Inventory Analyst, Norwegian Cruise Line - Miami, FL 2006 - 2011 Uploaded VMI software to six distribution centers within one month, cutting five months from anticipated time frame. Established and implemented Non-Inventory Value (NIV) procedures throughout warehouse resulting in 50% reduction in stored pallets. Skills Education Master's Degree Business 2000 - 2001 Miami Dade College - Miami, FL Bachelor's Degree Business 1992 - 1995 University of Central Florida - Orlando, FL |
Transportation Dispatcher Resume
Carol Palmer Transportation Dispatcher Employment History Transportation Dispatcher 2012 Cox Enterprises · Phoenix, AZ • Scheduled work orders and provided technical support to field technicians, utilizing two-way radio, WFA/Advantex, and e-mail for communication. • Maintain streamline and frequent communication with all departments to ensure that every work order is completed efficiently and timely. • Review employee payroll daily to ensure attendance and punctually. Tow Truck Dispatcher 2009 - 2012 Sitel Operating · Augusta, GA • Dispatched AAA trucks for customers and handled any problems for the areas of Norther California, Nevada , and Utah. • Time management of service calls, providing accurate estimated time arrival updates as well delay times. • Handed AAA primary dispatched service for road side assistance. • Answered emergency phones and sent the correct responding units using two-way radio communication. • Dispatch calls to AAA contractors to provide members various services for emergency breakdown of vehicles. Passenger Service Agent 2008 - 2009 Sitel Operating · Augusta, GA • Used software tools including: Windows office, power point. • Provided adequate communication to the customer about company policies and procedures while thoroughly documenting each call into the company database. • Make and exceed employer established conversion sales goals. • Motivate and encourage agents through positive communication and feedback Meet at least once each week with your team. • Answered multi-line phone system, booked various packages and tours in the Passenger Services Department. Skills Special Assistance Passenger Service Travel Arrangements Ticket Counter Book Loads AAA Data Entry Emergency Maintenance Personnel Bag Tags Education High School Diploma 2008 - 2008 |
Truck Dispatcher Resume
Grace Wright Truck Dispatcher  Employment History Truck Dispatcher 2011 ComcastHouston, TX • Tracked and monitored field technician progress - assigned work as needed to ensure timely servicing of customer orders. • Scheduled service calls for field technicians based on incoming requests from client service departments. • Handled multiple phone lines and radio traffic. • Facilitated communication between customers, service providers, and interdepartmental teams. Dispatcher Clerk 2001 - 2011 ComcastHouston, TX • Review employee payroll daily to ensure attendance and punctually. • Facilitated communication between customers, service providers, and interdepartmental teams. • Resolved customer complaints, billing and order issues. • Recommended and initiated activities such as employment performance evaluations, promotions, payroll, transfers, discharges and disciplinary measures. • Enter and edit last minute customer orders. Fire Dispatcher 1999 - 2001 ADTIrving, TX • Dispatched the proper authorities, and notified the responsible parties. • Dispatch emergency services as required such as Police, Fire Dept, and EMS services to residential and commercial locations. • Interacted with patients, families, hospital staff, and emergency personnel. • Take inbound calls from nationwide customer base with regard to alarms and notify appropriate emergency services. • Dispatch units to calls giving location, type of call, and pertinent information.  Education High School Diploma 1999 - 1999 Contact Information Skills Incident Information Transportation Services Fire Units WPM Alarm Signals Communications Equipment Delivery Information Relative Priorities City Drivers Computer Applications |
How to write a dispatcher resume
Craft a resume summary statement
Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in dispatcher-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These four steps should give you a strong elevator pitch and land you some dispatcher interviews.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:
- Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
- Consider all the software and tools you use on a daily basis. When in doubt, list them!
- Make sure you use accurate and up to date terms for all the skills listed.
Here are example skills to include in your “Area of Expertise” on a dispatcher resume:
- Customer Service
- Data Entry
- Computer Aided Dispatch
- Non-Emergency Calls
- Emergency Situations
- EMS
- Computer System
- Payroll
- Service Calls
- CAD
- Outbound Calls
- GPS
- Telephone Calls
- Dispatch System
- Emergency Services
- Customer Orders
- CPR
- Customer Complaints
- Two-Way Radio
- Inbound Calls
- NCIC
- Customer Calls
- Customer Inquiries
- Law Enforcement Agencies
- EMD
- Radio Traffic
- Troubleshoot
- Stressful Situations
- ETA
- HVAC
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How to structure your work experience
Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.
Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the dispatcher.
How to write dispatcher experience bullet points
Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.
- Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
- What were your responsibilities or goals?
- How did you accomplish them?
- Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )
Here are effective examples from dispatcher resumes:
Work History Example #1
Gas Load Dispatcher
Big Apple
- Maintained and facilitated open communication between sales, maintenance and vessel operations departments.
- Coordinated the retrieval of lost & found items.
- Evaluated, prioritized and managed 911 calls for 12 fire and EMS agencies across Harris County.
- Processed 911 and non-emergency calls in CAD computer system.
- Maintained as a liaison between the public and our drivers.
Work History Example #2
Leasing Consultant
BG Staffing
- Used Yardi, OneSite, and Yieldstar to enter all work order concerns as well as guest traffic.
- Used Yardi Voyager software for work orders/ tenants database.
- Handled phone calls and entered prospects in to the REALPAGE Onesite software prospect page.Checked emails and applications through Outlook email.
- Entered prospect information into Yardi or other property management software.
- Advanced in Microsoft Office applications with focus on daily use of Blue Moon, Yardi, and One-Site.
Work History Example #3
Rooming House Keeper
MaidPro
- Assisted housekeepers by supplying linen, and other items for guests rooms.
- Cleaned resident rooms and hallways, washed facility and resident laundry
- Maintained clean work environments, adhered to OSHA standards
- Arranged furniture and dusted household items as needed Cleaned beds and organized living quarters Provided housekeeping to private residents
- Mopped hardwood, laminate, ceramic, vinyl, and linoleum floors.
Work History Example #4
Truck Dispatcher
Kent Services
- Answered high call volume calls for Cox Communications; Assisted customers with video, data and telephone issues.
- Handled inbound and outbound communications from customers in a call center environment.
- Worked with customers to troubleshoot system related issues.
- Collected and gathered ETA/ETD info related to freight and correlate to necessary parties.
- Assisted with help in arming systems.
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Add an education section to your resume
Here is the best way to format your education section:
- Display your highest degree first.
- If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
- If you have a bachelor's or master's degree, do not list your high school education.
- If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
High School Diploma
2014 - 2014
Highlight your dispatcher certifications on your resume
If you have any additional certifications, add them to the certification section.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.
If you have any of these certifications, be sure to include them on your dispatcher resume:
- Commercial Driver License (CDL)
- Certified Pharmacy Technician (CPhT)
- Emergency Medical Dispatcher Certification (EMD)
- Emergency Medical Dispatcher
- International Accredited Business Accountant (IABA)
- First Aid, CPR and AED Instructor
- Aircraft Dispatcher (ADX)
- Emergency Telecommunicator Certification (ETC)
- Certified Information Technology Professional (CITP)
- Computer Service Technician (CST)