Dispatcher Jobs in Gahanna, OH

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  • 9-1-1 Dispatcher

    Fairfield County Ohio 3.9company rating

    Dispatcher Job In Lancaster, OH

    Under general supervision is responsible for answering calls from the public and other public safety agencies, and dispatching the appropriate emergency agency and/or equipment; performs other duties as required. Operates a computerized E-911 Emergency Telecommunications System, a Computer Assisted Dispatch (CAD) system, a multi-channel Communications Control Dispatch Radio System, a Telecommunications Device for the Deaf (TDD), and a National Warning System; Answers incoming calls for emergency police, fire, and/or medical services; Verifies addresses and locations of the emergency incidents using the automated identification and location systems and available resources; Asks questions of callers to obtain information to properly identify the specific type and priority level of emergency in order to facilitate the appropriate emergency response; Transfers calls to the correct jurisdictions and refers non-emergency calls to the appropriate agency or jurisdiction when necessary; Track calls for service, unit dispatching, and updates call records using the CAD system; Constantly monitors the status of all units on duty in the field; Inputs information into a computer in accordance with established protocol; Performs queries upon request by police officers and other authorized personnel using a computerized national, state, and regional crime information system; Takes appropriate follow-up actions in response to hang up calls to ensure proper emergency response; Activates and/or coordinates the emergency operations center upon notification; Completes various forms and logs Makes notifications for requests for wreckers from the field units; Conducts/participates in training and/or drills Activates the County wide Tornado system and/or search and rescue services May provide pre-arrival instructions to callers regarding actions to be performed until emergency personnel arrive on the scene; May maintain contact with callers until emergency response units arrive on scene; May provide training, mentoring, or coaching to trainee-level personnel and prepare detailed documentation of training; May prepare informal written reports. Qualifications Must be a United States Citizen. Must have a high school diploma or equivalent (GED). Must be at least 18 years of age. Must have a valid driver's license. Supplemental Information Working Conditions: Working conditions involve working an 8-hour shift / 40-hour work week, in a dispatch center, on 1st, 2nd, or 3rd shift, including weekends and holidays, with 2 consecutive days off, and may be required to work during other shifts and to work overtime. Experience in emergency services and/or communications, and knowledge of approved principles and practices of law enforcement work, including applicable laws and ordinances, are preferred. Applicants must be legal residents of Fairfield County or adjoining counties after appointment. Applicants are also expected to be of good moral character, temperate habits, and physically able to perform all duties of the position. Knowledge, Skills, and Abilities: Ability to hear and understand persons speaking in a normal tone; vision corrected to 20/20; ability to type thirty (30) words per minutes; ability to remain calm under stressful situations; good conflict resolution skills; ability to apply common sense, logic, and reason to make sound decisions; good sense of observation; ability to remember information both long and short term; ability to comprehend new and old information; ability to evaluate situations, often with limited information, and act accordingly; ability to communicate in clear English in an authoritative manner; ability to communicate with persons with varying accents and cultures; ability to write/type with proper grammar and spelling; ability to comprehend computer screens and print outs; ability to work quickly and accurately on a computer keyboard; ability to display sensitivity and empathy to others; ability to develop and maintain good working relationships; ability to work independently without direct or immediate supervision; ability to follow strict rules and proper conduct; ability to accept supervision, criticism, feedback, and evaluation in a positive manner; ability to maintain control over sometimes hostile, verbally abusive, uncooperative, and angry callers; ability to maintain constraint in stressful situations; ability to adapt to changes in working conditions (hours of work, shift, etc.); ability perform service without requiring recognition/appreciation; ability to be responsible, reliable, punctual, honest, thorough, and accurate at all times; ability to abide by laws, directives, and rules to maintain public trust; ability to maintain stamina in order to meet both the critical and non-critical demands of the job; general knowledge of laws and court systems; knowledge of Fairfield county locations and streets/roads, including cities and villages within the county. NOTE: The lists of Job Duties, and Knowledge, Skills, and Abilities are not necessarily all inclusive.
    $34k-44k yearly est. 60d+ ago
  • Dispatch Yard Coordinator

    Ontrac 4.5company rating

    Dispatcher Job In Lockbourne, OH

    OnTrac is hiring a Yard Coordinator Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Location: 1260 Collings Dr., Lockbourne, OH 43137 Pay: $16.00 - $20.00 per hour, depending on experience Shift: Wednesday - Saturday from 10:00 PM to 6:30 AM. Hours are subject to fluctuate or change, depending on business needs. Employment Logistics: Our Yard Coordinators / Dispatchers play a critical role in the coordination and tracking of the movement of trailers in and out of the yard facility and oversee yard workers (our hostlers) movements. Yard Coordinators also work with incoming drivers to ensure smooth traffic flow in and out of the facility. Unpacking the Benefits: Competitive individual and group benefits Medical, Dental, and Vision insurance Paid Time Off including Holiday pay 401(k) with company match Safe and clean work environment Referral Bonus Program - up to $500 per referral! The Must-Haves: High school diploma or general education degree (GED) preferred Or at least one year of related experience and/or training; or an equivalent of both One year of leadership experience preferred Experience and proficiency with Microsoft Excel and Outlook Your Mission in Motion: Check-in Vendors/Drivers when they arrive Work with Management and the Yard Switchers (Hostlers) in the unload area to coordinate trailer movement, con gear placement, and ensure proper dock set up. Perform thorough yard checks Provide reports detailing all trailer pick-ups Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity Employer OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply. Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer. Other details Job Family Operations Job Function Operations Pay Type Hourly Employment Indicator Regular
    $16-20 hourly 18d ago
  • Communications Dispatcher

    Delaware County, Oh 4.5company rating

    Dispatcher Job In Delaware, OH

    Salary $27.00 - $32.57 Hourly Job Type Full-Time Job Number 2501010 Department Sheriff's Office Division Operation Services Opening Date 03/31/2025 Closing Date 4/25/2025 11:59 PM Eastern FLSA Non-Exempt Bargaining Unit OPBA * Description * Benefits Objectives Incumbent is responsible for dispatching calls for service to deputies and other Law Enforcement Agencies within Delaware County, receiving calls from the public and public safety communication tasks involving the receipt and transmission of non-emergency and 911 emergency calls, security alarms, operating the communications teletype, computers, the communications telephone system, fields media inquiries and maintaining a radio log. Incumbent reports to the Communications Supervisor. Job Standards Completion of a secondary education or equivalent. Must have a valid Ohio driver's license and a clean criminal record. LEADS / NCIC operator certification. Work involves moderately complex, relatively standardized tasks, processes and operations following established laws and procedures. Essential Functions * Operates base and two - way radio systems and dispatches calls; * Operates computer, related software and equipment; * Operates communications teletype; * Monitors other State and Local radio bands; * Maintains radio log; * Monitors Delaware County 911; * Fields media inquiries; * Researches and verifies license plate and social security numbers; Supplemental Information Complete is available on the Class Specifications page. PLEASE NOTE: Candidates who have previously applied must wait at least one year from their most recent interview to be eligible for re-interview. Equal Opportunity Employer M/F/D/V Full job descriptions are available on the Class Specifications page. Equal Opportunity Employer M/F/D/V Delaware County offers a complete benefits package to full-time employees including: health care, Flexible Spending Account (FSA), dental care, life insurance, pension, holidays, vacation, sick leave, and deferred compensation plans. To learn more details, visit our benefits page.
    $27-32.6 hourly 2d ago
  • 911 Dispatcher

    Licking County 3.6company rating

    Dispatcher Job In Heath, OH

    Hours: Full Time, To Be Determined Salary: $22.00/hour (per contract) Monitors or operates radio communications equipment to receive, transmit, and monitor communications of City and County Fire Departments in accordance with 911 Standard Operating Procedures. Duties : Demonstrates regular and predictable attendance. Promotes and maintains positive and effective working relationships and promotes good public relationships as a representative of Licking County Government. Monitors/receives telephone calls and initiates proper response. Notifies correct law enforcement agencies and any other agency needed or requested by fire department; provides necessary follow-up; tracks all City and County Fire Department equipment. Operates radio communications equipment by answering emergency lines, gets information from caller, transfers call to correct agency and dispatches as necessary, dispatches correct fire department to emergency, relays information on run to responding personnel; provides pre-arrival instructions to callers per EMD cards/Pro QA (e.g., control of bleeding, CPR, clearing airway passages, Heimlich maneuver, and the proper positioning of victims of shock, etc.). Maintains all records required by department policy and 911 Standard Operating Procedures; attends court hearings and offers testimony as needed. Acts as Shift Lead when directed. Meets all job safety requirements and all applicable OSHA safety standards that pertain to the essential functions of the position and all agency safety procedures. Remains informed of current developments and procedures pertinent to duties; may be required to attend seminars/training. Qualifications Minimum Qualifications: High school diploma or general education degree (GED); and one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience. Additional Qualifications (Agency/Dept. Qualifications): Basic Computer Skills Computer Aided Dispatch Systems*, Phase One and Phase Two wireless process*, Consoles and tone boards, and paging systems*. *May be acquired after hire and obtained prior to the end of the probationary period. Law Enforcement Automated Data System (LEADS) Certified (must acquire within 30 days of hire) CPR**May be acquired after hire and within six (6) months of employment. EPD certification* and EMD certification*. *May be acquired after hire and within two (2) years of employment. Additional Information Application Procedures: Submit completed application, resume and cover letter to the Licking County Human Resources Department, 20 South Second Street, 3rd Floor, Newark, Ohio 43055. Applications can be obtained in person in the Human Resources Department between 8:00 a.m. and 4:30 p.m. daily or printed from the web site at *************** . Successful candidates will be subject to Licking County's pre-employment drug screen and background check Licking County is an Equal Opportunity Employer.
    $22 hourly 30d ago
  • Natural Resources Dispatcher 1 - various

    Natural Resources 4.4company rating

    Dispatcher Job In Columbus, OH

    At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position. Application Requirements: Please ensure your online application clearly indicates how you meet minimum qualifications (MQs). Transcripts are required for all coursework, degrees or educational accomplishments claimed on the application. Applicants must submit a transcript (can be unofficial until point of selection) by the posting deadline (attach in the Additional Attachments section of the application submission, Step 6). Should you have issues attaching, please email to\: hr@dnr.ohio.gov. “See resume” is not a substitution for completing supplemental questions. Answers to the supplemental questions must be supported by the work experience/education sections of the application. Applications that fail to demonstrate how they meet minimum qualifications will not be considered. To request a reasonable accommodation due to a disability please contact Mohammad Yakubu, EEO Regional/Program Administrator at 614-265-6992 or mohammad.yakubu@dnr.ohio.gov. Effective July 1, 2015 applicants must apply online for positions at all state agencies except the Department of Developmental Disabilities (DODD). The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration. STATUS OF POSTED POSITIONS\: Applicants can view the status of this position by logging into their user profile on the Ohio Hiring Management System [OHMS] Home page at the following link careers.ohio.gov, and selecting "My Profile". NOTES\: Bargaining unit applicants will be given consideration for applicable positions, pursuant to collective bargaining agreement. Selection devices, proficiency testing and/or assessments may be used to determine if an applicant meets and is proficient in the minimum qualifications for this position. Please do not upload attachments that have an anomaly or are password protected. The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. Formal education in arithmetic that includes addition & subtraction & in reading, writing & speaking common English vocabulary AND 6 mos. trg or 6 mos. exp in 2-way radio AND teletype communications AND computer terminal AND 1 course or 3 mos. exp. in typing, operating a personal computer AND word processing AND 1 course or 3 mos. exp. in public relations or customer service -Or equivalent of Minimum Class Qualifications For Employment noted above. Applicant must successfully pass a Departmental criminal background investigation including fingerprint & polygraph. Job Skills: Technical Skills\: Communications, Dispatch, Operational Support Professional Skills\: Attention to Detail, Priority Setting Who we are: Did you know Ohio operates 76 state parks, manages over 750,000 acres of diverse wildlife land and more than 2 million acres of water? That's just the tip of the iceberg of what we do at the Ohio Department of Natural Resources (ODNR) as we seek to ensure a balance between wise use and protection of our natural resources for the benefit of all! Across our 12 divisions and support services, we employ office staff, law enforcement officers, geologists, biologists, engineers, attorneys, communicators, managers, and so much more. Whatever your passion, we likely have a position to fit it and pathways for advancement! Working at ODNR is a special experience. Our employees are afforded opportunities to participate in public events at parks, nature preserves, wildlife areas, and annually at the Natural Resources Park at the Ohio State Fair! Our central office campus at Fountain Square is like an oasis on Morse Road with private, secured parking, wildlife, a walking path, and natural areas including a small prairie and wetland. We routinely have Lunch and Learn events at our Assembly Center which are streamed on Teams Live as are monthly updates with our Director. Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. What we need: We are seeking energetic, passionate people who enjoy the outdoors and want to play a key role for the position of Natural Resources Dispatcher 1 within the Division of Law Enforcement, headquartered at Fountain Square, assigned to Franklin County. The address is 2045 Morse Rd, Columbus, Ohio 43229. To learn more about the Division of Law Enforcement, please visit DNR Division of Law Enforcement. What you will do… Receive training on & operate statewide computer aided dispatch (CAD) console with statewide high band and 800 MHz radio system (Multi-Agency Radio Communications System [MARCS]) and data network and facilitate law enforcement and administrative communication Serve as point of contact in emergency situations (e.g., monitor law enforcement automated data system [LEADS] for incoming information, contact appropriate personnel, transmit emergency determinations, receive and transmit all messages) Operate radio and/or related equipment (e.g., teletype communications [electronic messages, texts, etc.], multi-line telephone, LEADS) in order to make inquiries, receive and send messages on teletype, provide documentation pertinent to law enforcement activities of ODNR Receive, route and assist public and other agencies with requests for information on telephone; direct phone inquiries to proper ODNR division or make after hours contact with proper personnel Dispatch ODNR personnel Starting hourly pay of $21.97/hr with multiple pay increases over your first 5.5 years of service, with an end salary of $26.72/hr. UNUSUAL WORKING CONDITIONS\: May work rotating shifts, weekends and holidays.
    $22-26.7 hourly 12d ago
  • Communication Operator (12 Month Part-Time)

    Denison University 4.3company rating

    Dispatcher Job In Granville, OH

    Basic Function Perform multiple service functions in the Campus Safety Communications Center to support the general safety of the university community. Receive calls from faculty, staff, students, and visitors and dispatch the appropriate Campus Safety units via radio communications. Essential Job Functions Serve as a vital link between the community, the Office of Campus Safety, and all other emergency and non-emergency services available at the university and the surrounding community. Work with a diverse community performing various activities in support of the community service philosophy. Receive emergency calls requesting police, fire, or EMS assistance. Determine the appropriate response in accordance with established procedures, policies, and assessment of the situations. Dispatch Public Safety units in response to calls for service. Maintain a record of all calls and radio traffic by way of the computer-aided dispatch system. Monitor the status of Community Service Officers and other special duty units. Prepare appropriate reports of calls. Receive calls and complaints regarding service and assistance and refer them to the appropriate unit. Operate telephone equipment, computer-aided dispatch system, alarm control system, CCTV cameras, university access system, and 911 system. Request back-up assistance from Granville Police/Fire or other outside agencies. Conduct information searches as requested. Must report to duty in accordance with the university's Emergency Response Plan. Assist in the emergency response efforts, and mobilize other staff members as needed during or immediately following an emergency. Will work weekends (Saturday/Sunday), and cover the night shift. Be available to work other days outside the normally scheduled shift. Performs other duties as assigned or requested. Minimum Qualifications High school graduate or equivalent. Experience in dispatching and answering phone systems. Skills working with computers. Good communication skills both oral and written. Must have a valid Ohio driver's license, and be insurable through the University. Be able to sit and stand for long periods. Able to professionally respond to community needs, including stressful situations and incidents involving young adults who may be impaired as a result of mental health issues or alcohol or drug use. Must be available to work nights and weekends. Preferred Qualifications Training in the field of public safety fields. Prior experience in a university environment.
    $25k-32k yearly est. 21d ago
  • Dispatch Yard Coordinator

    Lasership 4.6company rating

    Dispatcher Job In Lockbourne, OH

    OnTrac is hiring a Yard Coordinator Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Location: 1260 Collings Dr., Lockbourne, OH 43137 Pay: $16.00 - $20.00 per hour, depending on experience Shift: Wednesday - Saturday from 10:00 PM to 6:30 AM. Hours are subject to fluctuate or change, depending on business needs. Employment Logistics: Our Yard Coordinators / Dispatchers play a critical role in the coordination and tracking of the movement of trailers in and out of the yard facility and oversee yard workers (our hostlers) movements. Yard Coordinators also work with incoming drivers to ensure smooth traffic flow in and out of the facility. Unpacking the Benefits: * Competitive individual and group benefits * Medical, Dental, and Vision insurance * Paid Time Off including Holiday pay * 401(k) with company match * Safe and clean work environment * Referral Bonus Program - up to $500 per referral! The Must-Haves: * High school diploma or general education degree (GED) preferred * Or at least one year of related experience and/or training; or an equivalent of both * One year of leadership experience preferred * Experience and proficiency with Microsoft Excel and Outlook Your Mission in Motion: * Check-in Vendors/Drivers when they arrive * Work with Management and the Yard Switchers (Hostlers) in the unload area to coordinate trailer movement, con gear placement, and ensure proper dock set up. * Perform thorough yard checks * Provide reports detailing all trailer pick-ups Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity Employer OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply. Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer. Other details * Job Family Operations * Job Function Operations * Pay Type Hourly * Employment Indicator Regular Apply Now * 1260 Collings Dr, Lockbourne, OH 43137, USA
    $16-20 hourly 22d ago
  • Distribution Dispatching Supervisor

    Ohio Power Company

    Dispatcher Job In Gahanna, OH

    Job Posting End Date 04-01-2025 Please note the job posting will close on the day before the posting end date Responsible for safe and reliable operation, dispatching, and restoration of facilities for a portion of the AEP distribution system. The position entails supervising a group of dispatchers who are on a rotating shift schedule, assisting in the coordination of facility outages, supervising the development of switching instructions, implementing normal and emergency procedures, supervising the proper restoration of distribution facilities, and ensuring appropriate training for dispatchers Job Description ESSENTIAL JOB FUNCTIONS: 1) Supervise a group of dispatchers on a rotating shift schedule in support of Distribution Operations goals. 2) Provide a safe and reliable operation, dispatching, and restoration of facilities for a portion of AEP's distribution system. 3) Coordinatef facility outages optimizing diverse input (involving internal and external entities), necessary Outage Management Systems for restoration efforts and ensuring safe and reliable operation. 4) Supervise the development and implementation of switching instructions. 5) Implement normal and emergency procedures to ensure safe and reliable operation of a portion of AEP's distribution system. 6) Supervise the proper surveillance of a portion of the AEP distribution system and proper assistance in maintenance of voltages, loadings and security of the system, involving ability to analyze system conditions. 7) Train and coach dispatchers. MINIMUM REQUIREMENTS: Education requirements are listed below: Two-year technical degree in electrical/electronic technology or related technical discipline with 3 years of distribution operations experience OR equivalent experience as indicated in experience below in Experience field Work Experience requirement listed below: Minimum of 7 years of distribution dispatching experience with a thorough knowledge of distribution systems and equipment and proper switching and tagging procedures. OTHER REQUIREMENTS: Physical demand level is Sedentary 1) Thorough knowledge of distribution systems and equipment, and proper switching and tagging procedures. 2) Acceptable written and verbal communications skills. #AEPOH Compensation Data Compensation Grade: SP20-009 Compensation Range: $112,869.00-146,730.50 USD Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
    $31k-50k yearly est. 9d ago
  • EMS Dispatcher - 30% Casual Nights - Adena EMS

    Adena Health System Inc. 4.8company rating

    Dispatcher Job In Chillicothe, OH

    Transport Dispatcher provides organization, coordination and prioritization of services including internal transportation requests through computer-based, telephone and pager applications. Ensures timely and accurate dispatch while effectively utilizing and monitoring staff activities. This position provides limited direct patient care, including assisting with patient transports. Manages, monitors, coordinates, and assigns patient transport jobs utilizing computer-based, telephone and pager systems. Coordinates scheduling of patient transports with all departments and patient units utilizing transport services. Monitors and documents patient transporter performance to ensure compliance with established guidelines. Troubleshoots patient issues and participates in problem resolution requiring appropriate decision making. Responsible for daily management and timely delivery of patient transports. Has direct patient care, access to confidential patient information and makes decisions independently. This individual works under the direct supervision of the EMS Manager. Required Educational Degree: Highschool Diploma or GED Preferred Certifications: EMD Certificate Required Experience: 1 year healthcare experience Preferred Experience: Previous experience as an EMS dispatcher
    $28k-36k yearly est. 10h ago
  • Security Dispatcher (40hr.) Security Admin

    Columbus Metropolitan Library 3.8company rating

    Dispatcher Job In Columbus, OH

    Job Title: Security Dispatcher (40 hr./Non-Exempt/Full-time Starting Pay Range: $19.20-$20.20 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy Our Commitment to Diversity Open to all doesn't just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that's how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law. At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: ************************************************************* What We Offer: A robust benefits package that supports your physical, mental, and financial well-being. Comprehensive medical, dental, and vision plans to meet your healthcare needs. A qualified employer for Public Service Loan Forgiveness. Access to mental health resources and employee assistance programs for your peace of mind. Generous paid time off and leave options to balance your work and personal life. Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans. A variety of voluntary and supplemental insurance plans to complement your lifestyle. Comprehensive overview of our benefits: ************************************************** About the Position: As a Security Dispatcher, you are responsible for staffing the Security Operations Center (SOC), coordinating communications and responses to security incidents and requests for equipment and services. You will also monitor CCTV footage and share information to ensure an orderly, safe and secure environment for customers and staff and a positive customer experience. Updated Position Schedule Tuesday- Saturday 1:00pm-9:30pm What You'll Do : Actively monitors CCTV footage, radio systems, phones, news outlets and other sources for safety and security issues and emergency situations, taking action and communicating with appropriate individuals/authorities to coordinate response and maintain awareness. Fields and initiates responses to requests for substitute Officer coverage, keys, badges and other Security-related services and equipment. Under the direction of Security management, reviews, retains and releases CCTV footage according to policy and procedure. Helps to coordinate equipment and technology repair with vendors and other library staff and provides status updates. Ensures fire and intrusion alarms are being monitored and addresses issues with alarm systems in conjunction with Security management and the Property Management department. Maintains spreadsheets and other databases for departmental use. Helps to identify, document and update critical processes to ensure departmental continuity. Takes the lead in communicating with authorities, utility companies, etc. during emergency situations, alleviating the need for those experiencing the emergency directly. Assists with testing and validation of security equipment (lockdown buttons, alarm panels, panic buttons, security cameras, etc.) as needed. Collaborates with law enforcement on public safety issues. Files police reports and appears in court as needed. Documents incidents in the reporting software according to guidelines. Assists in emergency response drills and other training throughout the year. Performs additional duties as assigned. Minimum Qualifications: High school diploma or G.E.D. 6 months' experience working with security technology (e.g. incident reporting software, CCTV systems, access control systems) or similar tools. Experience should include end user support and ticket/request management. Ability to communicate effectively (written and orally over a variety of mediums), manage multiple priorities simultaneously and exercise considerable discretion and independent judgement in rapidly evolving situations. Demonstrated attention to detail. Experience working in a call/dispatch center or similar environment preferred. Must be able to work a flexible schedule, including weekends and evenings, willing to carry a cellular telephone as directed by management for response to library emergencies and service requests. Systems configuration, monitoring, and maintenance knowledge of Security Operations Center technologies, Kantech global edition, ReportExec incident reporting, Exacq vision CCTV, and Computer Aided Dispatch. Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job related equipment and systems. Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Valid driver license which meets the minimum requirements of CML's vehicle insurance policy. Working Conditions and Physical Demands The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). Work requires minimal demand for physical effort
    $19.2-20.2 hourly 59d ago
  • Dispatcher

    Rumpke Careers

    Dispatcher Job In Columbus, OH

    8:00AM-7:00PM M-F Rumpke is a family owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team! Dispatchers are responsible for communicating with drivers to ensure customers are provided prompt service in a safe and efficient manner. This position receives and responds to customer calls regarding service requests and/or issues and inputs information into data base for all lines of business (Residential, Roll-off, and Commercial). Dispatchers ensure routes are complete and assist with resolving customer issues and missed stops. The hours and physical demand may vary by location or line of business. Responsibilities of Position: Receive incoming calls from customers, customer service, and sales departments, and handle each with appropriate communication and action. Monitor driver hours in accordance with Department of Transportation (DOT) regulations. Troubleshoot and resolve service, pick-up and/or delivery issues. Assist management with the daily activities of route drivers and ensure routes are completed by assigned driver or utility driver. Assign live loads to drivers based on designated route or driver locations. Dispatch work orders and perform data entry into computer system. Monitor drivers through Global Positioning Satellite (GPS) system entitled GeoTab. Act as emergency contact for drivers and communicate with maintenance department for driver issues. Manage missed stops by working cooperatively with customer, drivers, and/or office staff to resolve issues. Assist with assigning and tracking daily work orders to drivers. Ensure drivers complete paperwork in accordance with DOT regulations and company policy. Assist in monitoring and enforcing quality and safety standards and ensuring all compliance goals are met or exceeded. Maintain and update route sheets. Other duties as assigned. Skills & Abilities Needed for Position: Must possess knowledge of service area, ability to read maps and give directions. Ability to communicate via radio system in a professional manner. Knowledge of various lines of business preferred. Ability to handle a heavy call volume in a professional and efficient manner. Must be organized and detail oriented with the ability to multi-task. Possess proven analytical/problem solving solutions for the customer and the company. Provide professional interaction with internal and external customers. Computer proficiency in Windows and Microsoft applications; Must possess excellent customer service and data entry skills. Must possess professional demeanor and telephone etiquette. Perform all tasks in a safe manner and in compliance with all local, state, and federal regulations and company policies. Physical Requirements in a Regular workday: Rarely working in areas of dust, odors, mist, gases, other airborne matter. Frequently lifting/carrying/pushing/pulling a max of 20lbs. Frequently sitting and standing. Additional Working Conditions/Aspects: Exposure to residential and commercial waste. Ability to work overtime, weekends and/or holidays. Legally eligible to work in the United States. Valid driver's license (if applicable). Must successfully complete pre-employment testing. Must be able to read and speak the English language. This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company. Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
    $29k-39k yearly est. 9d ago
  • Dispatcher

    Transdevna

    Dispatcher Job In Springfield, OH

    Transdev in Springfield, Ohio is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer: * $21.50 / Hour * Afternoon Supervisor 10:00am to 7:00PM Benefits include: * Vacation time * Holidays: 10 days * Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: * Consistently review routes and make adjustments for efficiency * Maintain route productivity * Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services * Respond to customer inquiries such as vehicle location, ETA, and ride times in a timely manner * Provide excellent customer service * Other duties as required. Qualifications: * High School Diploma or GED * Dispatch experience preferred * Excellent verbal, interpersonal and customer service skills. * Problem solving and analytical skills. * Must be able to work shifts or flexible work schedules as needed. * Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact ************************************ Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: * Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). * Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please Click Here for CA Employee Privacy Policy. Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 3759 Pay Group: UP4 Cost Center: 52660 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.
    $21.5 hourly 60d+ ago
  • Dispatcher - Air And Ground

    Medcare 4.0company rating

    Dispatcher Job In Dublin, OH

    Full-time Description DISPATCHER - AIR AND GROUND PARTNERS FOR LIFE. Partners - not employees. Our partners are woven together for the same purpose and have chosen to embark on a lifelong partnership of respecting each other and the patients we serve. Encompassing the principles of Servant Leadership , our partners follow the core values of Safety, Integrity, Excellence, Accountability, and Compassion in our pursuit to provide premier medical transportation services. Through our acclaimed in-house education program, our partners are given opportunities for career and personal growth with an emphasis on work/life balance. All positions are provided with industry competitive compensation and benefits. Join our journey - we are going places and you are an integral part of that future. Summary Responsible for the following job shift role: Dispatcher - Air and Ground (Communications Specialist) to include call-taking and dispatching of ground and air resources. Receives, processes, and arranges requests for emergent and non-emergency medical transportation (rotor wing and ground ambulance). Ensuring the most appropriate unit is assigned in a timely manner; coordinates all aspects of the mission and monitors the location of all transport units at all times while maintaining safety as a priority. Collects and maintains accurate records of all information received via requesting personnel, aviation staff, transport crews and leadership personnel. This information will include pre and post-transport patient documentation and transport records. Responsible for appropriately initiating the Post Accident Incident Plan (PAIP) and following the established procedures. Responsibilities are accomplished and based on MedFlight's mission, vision, and values. Minimum Qualifications · High School diploma or equivalent. · Current certification as Ohio EMT desired, · Current certification as an Emergency Medical Dispatcher (IAED EMD) desired or within three years of hire. · Certified Flight Communicator (CFC) certification must be obtained within one year of hire and must be maintained throughout employment. · Minimum of 2 years of previous EMS / law enforcement / critical care dispatching experience preferred. · Or minimum of 2 years of previous Helicopter Air Ambulance (HAA) and/or Fixed Wing Ambulance dispatching experience preferred. · Or minimum of 2 years' experience as a MedComm Transport Coordinator or Hospital Facilitator experience preferred. · Requires successful completion of the MedComm orientation program upon hire. · Ability to effectively multi-task. · Ability to verbally communicate clearly and precisely in stressful situations. · Determines own learning needs and seeks those skills to develop. · Proficient typing skills. · Ability to operate Computer Aided Dispatch (CAD), Emergency Communications Phone, and Radio Systems and critical communications application platforms. · Knowledge of medical terminology. · Work requires interpersonal skills necessary to interact effectively with internal and external personnel in stressful situations and to act as a representative of MedFlight to the public. · Ability to work flexible schedule - rotating 12 hr shifts between day, night, overlap, weekend and holidays with occasional overtime. · Must be able to wear a telephone headset for an extended period of time. · Must demonstrate alertness at all times and be able to withstand high amounts of stress. · Excellent written and verbal communication skills. · Ability to multi-task and handle multiple projects at one time. · Ability to work well with all levels of staff. · Ability to work in an unstructured, non-routine environment. · Ability to work independently with minimal direction. · Good planning and organizational skills. · Excellent computer skills and Microsoft Office. · Ability to negotiate effectively. MedFlight and MedCare provide equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract. Salary Description 20.15/hr
    $28k-35k yearly est. 54d ago
  • EMS Dispatcher

    Critical Care Systems International, Inc. 4.5company rating

    Dispatcher Job In Columbus, OH

    Critical Care Transport is looking for hard working reliable individuals who are ready to serve the central Ohio community in our Communications Center. We are primarily an emergency medical response service that has been serving the greater Columbus area for 20 years and rely on our Dispatchers to provide exceptional service to the community we serve. Our dispatchers are the first line in customer service and patient care and are foundational to our mission. Some of the skills required to be an effective Communication Specialists are the following: * Handle and prioritize multiple in-bound calls. * Process emergency calls and efficiently dispatch appropriate units * Have a good working knowledge of Columbus and be able to quickly determine the closest appropriate responders. * Provide reliable dispatch Information to emergency responders * Stay calm in stressful situations * Ability to Problem Solve * Efficient typing with minimal errors Critical Care Transport offers the following benefits: Anthem Health Insurance 401K with 4% employer match Earned PTO Term Life Insurance If you believe you would be a good fit with the Critical Care Transport family. Please apply. EMS, EMD or Medical background is preferred but more importantly is an applicant who is positive, hardworking, and reliable.
    $28k-35k yearly est. 31d ago
  • Dispatcher - Ready Mix

    Mack Industries Group 3.5company rating

    Dispatcher Job In Valleyview, OH

    Objective Mack Industries is in search of a Dispatcher with customer service experience to add to our team in Valley City, Ohio and servicing contractors and construction projects. The individual in this role will have experience dispatching, taking orders, scheduling of drivers and deliveries, and communicating with other departments. Essential Functions Responsible for order taking, scheduling, dispatching and customer service Properly schedules and dispatches orders into the system Experience with cold call sales and inside sales Maintain and grow current knowledge of local competitive markets, knowledge in ready mix concrete, concrete construction, and concrete related products and services Strong sales abilities to acquire new customers and grow Mack's market shares in Northern Ohio Ability to be flexible with last minute schedule changes, location changes and shift time changes Assist in other areas as needed Requirements Education and Training Associates degree or greater in Business Management, Construction Management or related field Experience as a Ready-Mix Dispatcher preferred Construction site safety including concrete material handling and basic equipment maintenance a plus Minimum Qualifications Valid Driver's License with clean driving record Strong written and verbal communication skills Computer skills required Basic business skills/knowledge preferred Knowledge of Microsoft Office Able to work independently Knowledge of concrete specifications and building codes a plus Environment Conditions and Physical Strain Construction environment, seasonal weather conditions Due to the nature of the operation, the levels of noise, dust and dirt can be high. Must be able to lift up to 50 lbs, on occasion This position is active and requires standing, walking, bending, stooping, crouching, crawling and climbing all day This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Mack Industries, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
    $28k-35k yearly est. 60d+ ago
  • Dispatcher

    Duchess Shoppe

    Dispatcher Job In Heath, OH

    Must have open availability for all shifts, days, and holidays as needed. Dispatcher - Freight Sales, Inc. Division: Admin Site Fuel Dispatching Position Type: Full-Time with Benefits ESSENTIAL FUNCTIONS: * Dispatch trucks and drivers to various regions throughout Ohio. * Assist drivers with troubleshooting. * Previous dispatching experience preferred. * General truck maintenance knowledge preferred. * Promote and make decisions based on our company vision and core values. COMPETENCIES: * Entrepreneurial Orientation - Ability to take initiative, to recognize and create opportunities. * Attention to Detail - Ability to process detailed information effectively and consistently. * Communication - Strong written/verbal communication skills; interpret, summarize, and articulate complex information for general use among a variety of internal and external stakeholders. * Problem Solving - Apply general rules to solve difficult issues or problems in an efficient and effective manner. * Promote and make decisions based on our company vision and core values. REQUIRED EDUCATION AND EXPERIENCE: * Proven experience assisting with dispatching trucks/drivers or relevant position * One year of customer service experience * High School diploma, college preferred
    $29k-39k yearly est. 16d ago
  • Medcomm Dispatch Supervisor - Crictical Care

    Medflight 3.7company rating

    Dispatcher Job In Dublin, OH

    Full-time Description MEDCOMM DISPATCH SUPERVISOR - CRITICAL CARE PARTNERS FOR LIFE. Partners - not employees. Our partners are woven together for the same purpose and have chosen to embark on a lifelong partnership of respecting each other and the patients we serve. Encompassing the principles of Servant Leadership , our partners follow the core values of Safety, Integrity, Excellence, Accountability, and Compassion in our pursuit to provide premier medical transportation services. Our partners are given opportunities for career and personal growth with an emphasis on work/life balance. This is our journey - we are going places and you are an integral part of that future. Summary The MedComm Supervisor is responsible for assisting the MedComm VP by providing leadership, mentorship, and oversite of the day-to-day functions and operations within MedComm. The MedComm Supervisor will help ensure optimal performance of MedComm as well as maintaining high quality customer service. Responsibilities are accomplished and based on MedFlight's mission, vision, and values. The MedComm Supervisor will interact with other department supervisors and dispatching clients to develop, implement, and maintain necessary reports and documentation to be compliant with established operational goals and objectives. MedComm Supervisors are responsible for maintaining situational awareness and mitigating issues as they occur. MedComm Supervisors are responsible to lead and direct air and ground Communications Specialists in the most effective, efficient, and professional manner. The MedComm Supervisor will model Servant Leadership and Just Culture philosophy. Minimum Qualifications 1. G.E.D. or High School Diploma required. 2. Healthcare or EMS experience preferred. 3. Bachelor's degree in a related field preferred. 4. Emergency Medical Dispatcher Certification (IAED EMD) within three years of hire. 5. Certified Flight Communicator and/or CommLab simulation completion preferred or obtain within two years of hire. 6. 3 years' experience as a Communications Specialist or 3 years' previous dispatching experience in a progressive communications center preferred. 7. Communications Supervisor Certification through APCO International within three years of hire. 8. Minimum of two years of leadership (formal or informal) experience preferred. 9. Embraces the fundamentals of Servant Leadership and Just Culture. 10. Successful candidate is a team player, adaptable, able to influence key stakeholders, willing to problem solve, and self-motivated. 11. Requires demonstrated knowledge and proficiency in Microsoft Office programs, dispatch hardware and software and proven ability to develop and maintain database reports and spreadsheets. 12. Requires excellent communication and interpersonal skills with all levels of staff. 13. Requires demonstrated problem solving skills necessary to be able to prioritize assignments. 14. Ability to analyze data to identify trends and make recommendations to improve services. 15. Demonstrates service oriented skills by actively looking for ways to help people. 16. Demonstrates solid judgement and decision making skills by considering the relative costs and benefits of potential action to choose the most appropriate one. 17. Excellent written and verbal communication skills. 18. Ability to multi-task and handle multiple projects at one time. 19. Ability to work well with all levels of staff. 20. Ability to work in an unstructured, non-routine environment. 21. Ability to work independently with minimal direction. 22. Good planning and organizational skills. 23. Ability to negotiate effectively. 24. Must be available for consultation 24/7 regarding MedComm issues. 25. Will provide support 24/7 to MedComm staff. MedFlight and MedCare provide equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.
    $28k-37k yearly est. 7d ago
  • Part-time Police Dispatcher

    City of Whitehall 3.6company rating

    Dispatcher Job In Whitehall, OH

    Nature of Work Police Dispatcher is a skilled emergency service position that receives emergency and non-emergency requests for police, fire and emergency medical service assistance, determines the nature and urgency of calls and initiates police or other emergency personnel action using a complex computer aided dispatch system. Maintains close contact with field units to monitor response and needed support requirements. The position requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to emotionally, disturbed and sometimes aggressive individuals in a variety of situations. The Police Dispatcher is administratively assigned to the Administrative Services Bureau and operationally reports to the Shift Sergeant or the Officer-in-Charge. The Police Dispatcher is the primary link between the Police Officer and the citizens. Essential Functions Answers the 9-1-1 emergency phones. Receives, and processes emergency and non-emergency calls for service. Determines nature and location of emergency; prioritizes; dispatches emergency units as needed and in accordance with established procedures.Maintains communication with assigned units.Operates a variety of communications equipment including the Computer-Aided-Dispatching system and LEADS computer.Answers Police business phones, assesses needs and directs assistance; receives and transmits messages.Telephonically assists citizens, victims of crime, business representatives, other Police Agency representatives, local employees and officials, and employees from other Police agencies.Accesses and enters sensitive data in local/state/national databases as necessary for investigative purposes.Assists citizens, victims of crime, business representatives, other Police Agency representatives, local employees and officials, and employees from foreign city departments at the lobby window as the need arises.Maintains the order, efficiency, sanctity, uniformity and integrity of Police Communications Command Center.Monitors the Police building to ensure all of its doors, hallways, rooms, and jail remain secure.Enters warrants into the computer system.Verifies warrants.Prepares reports as required.Locates and furnishes streets, addresses, and phone numbers as requested.Opens and closes building security doors by remote control.Maintains LEADS security and integrity.Maintains 9-1-1 security and integrity.May assist in providing on-the-job training for Police Dispatchers and submit progress reports and evaluations on trainees.All other duties as assigned by Supervision or as needed by the Officers. Minimum Requirements U.S. citizen; Valid State of Ohio driver's license; At least 18 years of age on the date of hire; High school diploma or GED certificate; Computer literacy, with accurate typing (keyboarding) of at least 30 wpm; Verifiable good character and ability to comply with the City's Substance Free Workplace requirements. Able to pass thorough background investigation; Must successfully complete L.E.A.D.S. (Law Enforcement Automated Data Systems) training and maintain L.E.A.D.S. certification. Must successfully complete C.C.H. (Computerized Criminal History) training and maintain certification. Must successfully complete any certifications required by law. Must have taken and passed a Civil Service Communication Operator/ Dispatchers examination. Other Knowledge of: Must acquire and maintain a working knowledge of Police contracts, rules and regulations, policies and procedures, and State and local laws and law enforcement terminology. General computer usage including Microsoft applications. Must successfully complete specialized computer courses and maintain efficiency for Police computer programs. Skill in: Excellent organizational, public relations, decision-making, and communications skills. Multi-tasking. Observing situations analytically and objectively and relaying details accurately. Operating a variety of communications equipment effectively. Fluently reading, writing, speaking, understanding, and communicating in the English language. Mental and Physical Abilities: Ability to rapidly and accurately process calls and messages requiring the simultaneous coordination of mental, manual and visual activities. Ability to read, comprehend and implement complex procedures, policies and published security protocols Ability to speak clearly and concisely. Ability to think clearly and act quickly and appropriately in emergency situations. Ability to work rotating shift, weekends, off duty call in's, overtime and holidays as required in accordance with maintaining a fully operational 24-hour facility. Required to meet attendance schedule with dependability and consistency. Ability to tolerate and work with irate citizens and victims of crime. Ability to establish and maintain effective working relationships with others. Demonstrate sensitivity to and respect for a diverse population and provide excellent customer service. Visual acuity and color and depth perception to read, operate computer terminal, and monitor closed-circuit color security screens. Ability to perform basic life operations of sitting for extended periods of time, talking, hearing, and repetitive motions with arms and hands. Working Conditions: Work is performed in busy command center with little exposure to outdoor temperatures. Noise is moderate and can frequently involve periods of escalated sound and activity. May observe such work-place abnormalities as violence, physical injuries, physical illness, human waste, human stench, and mental illness and its associated irregularities. Must maintain awareness of the possibility of unknowingly becoming exposed to communicable diseases and illnesses. MATERIAL AND EQUIPMENT USED: Telephone Headset Specialized Communications EquipmentComputer General Office Equipment Division Specific Software Microsoft Office Software
    $32k-40k yearly est. 55d ago
  • Communications Operator

    The City of Zanesville 3.7company rating

    Dispatcher Job In Zanesville, OH

    ARE YOU LOOKING FOR A CAREER IN PUBLIC SAFETY? ARE YOU INTERESTED IN HELPING THOSE IN THE COMMUNITY? CONSIDER APPLYING AS A COMMUNICATIONS OPERATOR TODAY! MINORITY APPLICANTS ENCOURAGED TO APPLY Please use the link below for applying with the City of Zanesville: ************************************************* Position Qualifications An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities. An example of an acceptable qualification is: high school degree, GED or equivalent with demonstrable skill in communications including operating radio and dispatching calls. Demonstrable ability to verbally communicate effectively and distinctly. Ability to pass a background investigation and reference check concerning work experience, criminal activity, character, trustworthiness and dependability. Applicant must pass a polygraph examination. Ability and willingness to work overtime, holidays and weekends. Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements. Licensure Or Certification Requirements CCH; LEADS certification. Distinguishing Job Characteristics Under general supervision, dispatches police and fire departments on 911 and other calls, and provides communications support. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons, covered by the Americans With Disabilities Act, in accordance with its requirements. Responds to 911 calls involving crimes, fires, accidents, emergency medical services, traffic problems, and other incidences. Assesses nature of problem, prioritizes call and dispatches police, fire, traffic light, or street personnel. Receives other requests for assistance via security alarm systems and direct contact. Makes decisions for assignment of Police units in accordance with established procedures. Provides continued contact and assistance. Monitors radio messages and runs warrant checks, license registrations, social security numbers and telephone numbers for police and other law enforcement officers responding on calls. Arranges for ambulances, tow trucks, and other emergency vehicles. Contacts off-duty fire personnel for fire emergencies, as directed. Enters into and retrieves information from LEADS/NCIC systems regarding stolen property, missing or wanted persons, suspects and other information necessary to support law enforcement operations. Runs registration and driver's license check through LEADS, and criminal history checks through CCH. Types radio logs to record all police radio transmissions, and enters into computer system information pertaining to calls and incidences. Maintains file on all active warrants. Answers business calls and transfers to requested party. Receives and relays regular and special weather reports. Receives and handles non-emergency calls and contacts. Accepts calls from employees in other city departments informing of absences. Handles miscellaneous public complaints, requests for general information, and other matters. Receives payments for parking tickets and bonds, records transaction and issues receipt. Balances cash drawer. Releases impounded and towed vehicles to owners upon payment of fee. Other Duties and Responsibilities Types and performs other general clerical duties. Scope of Supervision None Equipment Operated Telephone; computer; printer; typewriter, fax machine, copier, shredder, and other general office equipment; LEADS computer; intercom; walkie-talkie; pager; alarm board; TDY; calculator; parking ticket machine. Contacts with Others General public; Fire Department; Municipal Court staff; Street and Water Departments; utility companies; other government and police agencies; BCI; OSP; FBI; BMV; ambulance services; wrecker services; victims; victim families; dog warden; animal shelter; social service counselors. Confidential Data LEADS and NCIC computer information; criminal histories; registration and driving records; juvenile case information; trespasser lists; warrant file; violent crime victims and suspects; drug investigation information; sex offender list. Working Conditions Good working conditions. Exposure to stress when handling emergency calls. Exposure to normal occupational hazards when consistently operating computers including eye and wrist strain. Usual Physical Demands The following physical demands are typically exhibited by position incumbents performing this job's essential duties and responsibilities. These physical demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. While performing the duties of this job, the employee frequently sits for extended periods of time, and exhibits digital dexterity when entering data into LEADS, computer and other tasks. Vision demands include close, relatively detailed vision, with the ability to adjust focus when reading a computer screen. Employee must communicate with a variety of persons, most importantly over the telephone and 2-way radio. The employee normally must be able to converse verbally with the general public, police officers and others, and to hear. Required Knowledge, Skills and Abilities Knowledge of: dispatching procedures; city streets, landmarks and districts; LEADS/NCIC.Ability to: maintain poise and exercise sound judgment in dealing with stressful emergency situations; enunciate distinctly; learn operation of radio system and general police procedures and codes; develop and maintain effective working relations with associates, police and fire personnel and the general public; maintain confidentiality of confidential and sensitive subject matter; maintain and promote good public relations as city representative; deal with multiple calls simultaneously.Skill in: verbal communication; listening; establishing call priorities; operation of computer, LEADS/NCIC systems and other job equipment; routine typing. ADDITIONAL INFORMATION Eligible List Applicants who attain a passing score of 70% on the written exam and meet the typing requirement of 30 words per minute (wpm) with no more than 10 errors will have their names on an eligible list. The list will be arranged according to written examination scores from highest to lowest; it will then be used to fill current and future vacancies. Military Credit Applicants who have been honorably discharged from active duty in the U.S. Armed Forces are eligible for additional credit of 20% on their exam provided a passing score is obtained. Copy of honorable discharge or Form DD214 must be submitted before exam. No credit is awarded if proof of discharge is submitted after the examination date. Examination The civil service examination for Communications Operator will consist of two parts: a typing test and written exam. Both tests have time requirements. Applicants must meet requirements on both parts of exam to proceed to the eligible list. Submitting an Application To be included in the examination process for the position of Communications Operator, you must have submitted an electronic application by the deadline date. General Information A thorough background investigation will be conducted into the applicant's work experience, reference checks, criminal activities, character, trustworthiness, and dependability. Applicant will also be subjected to a polygraph examination. Applicant selected for employment will be subjected to a psychological exam and a physical/drug screen. Special Note Applicants having any disability that would require special testing arrangements for the written exam should notify the Civil Service Office regarding the need for special accommodations. Required Documents to Upload Driver's license or State ID copy Optional Documents to Upload Résumé Other relevant certifications AN EQUAL OPPORTUNITY EMPLOYER
    $30k-37k yearly est. 15d ago
  • 911 Dispatcher

    Licking County 3.6company rating

    Dispatcher Job In Heath, OH

    Hours: Full Time, To Be Determined Salary: $22.00/hour (per contract) Monitors or operates radio communications equipment to receive, transmit, and monitor communications of City and County Fire Departments in accordance with 911 Standard Operating Procedures. Duties: Demonstrates regular and predictable attendance. Promotes and maintains positive and effective working relationships and promotes good public relationships as a representative of Licking County Government. Monitors/receives telephone calls and initiates proper response. Notifies correct law enforcement agencies and any other agency needed or requested by fire department; provides necessary follow-up; tracks all City and County Fire Department equipment. Operates radio communications equipment by answering emergency lines, gets information from caller, transfers call to correct agency and dispatches as necessary, dispatches correct fire department to emergency, relays information on run to responding personnel; provides pre-arrival instructions to callers per EMD cards/Pro QA (e.g., control of bleeding, CPR, clearing airway passages, Heimlich maneuver, and the proper positioning of victims of shock, etc.). Maintains all records required by department policy and 911 Standard Operating Procedures; attends court hearings and offers testimony as needed. Acts as Shift Lead when directed. Meets all job safety requirements and all applicable OSHA safety standards that pertain to the essential functions of the position and all agency safety procedures. Remains informed of current developments and procedures pertinent to duties; may be required to attend seminars/training. Qualifications Minimum Qualifications: High school diploma or general education degree (GED); and one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience. Additional Qualifications (Agency/Dept. Qualifications): Basic Computer Skills Computer Aided Dispatch Systems*, Phase One and Phase Two wireless process*, Consoles and tone boards, and paging systems*. *May be acquired after hire and obtained prior to the end of the probationary period. Law Enforcement Automated Data System (LEADS) Certified (must acquire within 30 days of hire) CPR**May be acquired after hire and within six (6) months of employment. EPD certification* and EMD certification*. *May be acquired after hire and within two (2) years of employment. Additional Information Application Procedures: Submit completed application, resume and cover letter to the Licking County Human Resources Department, 20 South Second Street, 3rd Floor, Newark, Ohio 43055. Applications can be obtained in person in the Human Resources Department between 8:00 a.m. and 4:30 p.m. daily or printed from the web site at **************** Successful candidates will be subject to Licking County's pre-employment drug screen and background check Licking County is an Equal Opportunity Employer.
    $22 hourly 60d+ ago

Learn More About Dispatcher Jobs

How much does a Dispatcher earn in Gahanna, OH?

The average dispatcher in Gahanna, OH earns between $26,000 and $44,000 annually. This compares to the national average dispatcher range of $27,000 to $44,000.

Average Dispatcher Salary In Gahanna, OH

$34,000

What are the biggest employers of Dispatchers in Gahanna, OH?

The biggest employers of Dispatchers in Gahanna, OH are:
  1. Transdev Services, Inc.
  2. The Parking Spot
  3. State of Ohio
  4. Critical Care Systems International, Inc.
  5. Rumpke Waste & Recycling
  6. Iowa Department of Natural Resources
  7. W M Holdings Inc
  8. Rumpke Careers
  9. Transdevna
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