What is a dispatcher/driver and how to become one

Updated January 8, 2025
3 min read
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The average dispatcher/driver salary is $41,265. The most common degree is a high school diploma degree with an business major. It usually takes 1-2 years of experience to become a dispatcher/driver. Dispatcher/drivers with a Commercial Driver License (CDL) certification earn more money. Between 2018 and 2028, the career is expected to grow 11% and produce 174,200 job opportunities across the U.S.
ScoreDispatcher/DriverUS Average
Salary
3.2

Avg. Salary $41,265

Avg. Salary $59,228

Stability Level
8.4

Growth Rate 11%

Growth Rate 0.3%

Diversity
8.8
Race

American Indian and Alaska Native 0.91%

Asian 3.85%

Black or African American 10.27%

Hispanic or Latino 17.51%

Unknown 5.06%

White 62.40%

Gender

female 33.14%

male 66.86%

Age - 44
Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 44
Stress Level
8.4

Stress level is high

7.1 - high

Complexity Level
5.2

Complexity Level is intermediate

7 - challenging

Work Life Balance
5.0

Work Life balance is fair

6.4 - fair

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Dispatcher/Driver career paths

Key steps to become a dispatcher/driver

  1. Explore dispatcher/driver education requirements

    Most common dispatcher/driver degrees

    High School Diploma

    36.4 %

    Bachelor's

    23.2 %

    Associate

    21.5 %
  2. Start to develop specific dispatcher/driver skills

    Skills
    ascdesc
    Percentages
    ascdesc
    Customer Service17.67%
    DOT14.29%
    Relevant Safety Regulations11.39%
    CDL8.39%
    Service Vehicle5.92%
  3. Complete relevant dispatcher/driver training and internships

    Accountants spend an average of 1-3 months on post-employment, on-the-job training. New dispatcher/drivers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a dispatcher/driver based on U.S. Bureau of Labor Statistics data and data from real dispatcher/driver resumes.
  4. Research dispatcher/driver duties and responsibilities

    • Manage customer service satisfaction by providing update eta and location of drivers.
    • Spearhead FRA derailment investigations, providing reporting and on-site leadership to emergency situations.
    • Develop, implement, and evaluate the logistics and property accountability plans and policies for the organization.
    • Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
  5. Prepare your dispatcher/driver resume

    When your background is strong enough, you can start writing your dispatcher/driver resume.

    You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a dispatcher/driver resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

    Choose From 10+ Customizable Dispatcher/Driver Resume templates

    Build a professional Dispatcher/Driver resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Dispatcher/Driver resume.
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  6. Apply for dispatcher/driver jobs

    Now it's time to start searching for a dispatcher/driver job. Consider the tips below for a successful job search:

    1. Browse job boards for relevant postings
    2. Consult your professional network
    3. Reach out to companies you're interested in working for directly
    4. Watch out for job scams

How Did You Land Your First Dispatcher/Driver Job

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Average dispatcher/driver salary

The average Dispatcher/Driver salary in the United States is $41,265 per year or $20 per hour. Dispatcher/driver salaries range between $27,000 and $60,000 per year.

Average Dispatcher/Driver Salary
$41,265 Yearly
$19.84 hourly

What Am I Worth?

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How do dispatcher/drivers rate their job?

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Dispatcher/Driver reviews

profile
A zippia user wrote a review on Nov 2022
Pros

Working from home makes life much easier to manage.

Cons

Pay is not a liveable wage.


profile
A zippia user wrote a review on Mar 2020
Pros

Brief the point of contact between customer and driver

Cons

Micromanagement from those who think they are superior


profile
A zippia user wrote a review on Feb 2020
Pros

Quick paced, professional environment Troubleshooting. Assisting peers with any issues they might have.

Cons

Micromanagment from superiors.


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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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