Dispatcher Jobs in Delaware

- 18 Jobs
  • Live Haul Dispatcher-Dayshift

    Allen Harim

    Dispatcher Job In Delaware

    The qualified candidate will be responsible for dispatching trucks in and out of our facility. Will also support the Vision, Mission, and Values of the Organization. Essential Duties and Responsibilities Responsibilities include the dispatching of live haul trucks, drivers, and forklifts; weighing trucks Communicating with live haul crews to coordinate the gathering of live chickens for transport to the processing plants. Manage department paperwork, make sure live haul tickets are in order. The qualified candidate will need to possess the ability to make important decisions and prioritize different tasks within department. Handle phone systems for incoming and outgoing calls Other duties as assigned by supervisor Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note for level: Basic: Incumbent is able to use their knowledge/skill with support by more experienced individuals. Advanced: Incumbent is able to independently use their knowledge/skill. Expert: Incumbent is able to train others on their knowledge/skill. Possess superior interpersonal and communication skills. Education and/or Experience Previous experience in live haul dispatching preferred Experience in MTech preferred Knowledge/Skills Excellent attendance and punctuality Exceptional organizational, record keeping, and follow-up skills Good telephone communication skills Good written and verbal communication skills Working knowledge of computer applications Excellent problem-solving skills. Proven ability to manage multiple priorities in a fast-paced environment. Supervisory Responsibilities List the supervisory responsibilities this position must perform; include the department or position titles responsible for and the level of authority exercised in performing the responsibilities. N/A Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work with standard office equipment. Have good hearing to be able to communicate in noisy settings. Could be sitting for long periods at a time. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is located in a office environment.
    $29k-39k yearly est. 9d ago
  • Communications Operator

    City of Dover, de 3.9company rating

    Dispatcher Job In Dover, DE

    The City of Dover is currently seeking qualified applicants for the position of Communication Operator in the Police Department. This position is to dispatch emergency services in response to calls for assistance. The position is responsible for answering emergency services phones, dispatching appropriate emergency services, maintaining emergency reference materials, maintaining logs and tapes, and servicing/maintaining equipment. The position works under general supervision independently developing work methods and sequences. Job Responsibilities * Answers emergency services telephone lines; records essential information and dispatches units from appropriate agencies such as Police Department, Fire Department, ambulance, or other emergency response activities. * Monitors and responds to administrative and other telephone lines, radio calls, and citizen requests; decides on appropriate course of action, dispatches assistance as required or refers to appropriate service agency; records information or complaints. * Provides assistance to emergency services personnel by answering questions, researching information, or performing other services. * Maintains various logs, charts, and recordings to provide records of all emergency and non-emergency actions for follow-up investigative, administrative, or legal action; prepares routine reports. * Operates/maintains emergency and non-emergency equipment such as computers, printers, playback systems, CAD, and other systems. * Monitors building security system, including security cameras. * Maintains immediately available library of emergency reference material such as computer manuals, maps, repair logs, wrecker logs, policy/procedure SOP's, policy memos, and other reference material. * Assists and advises other Operators as required; monitors and reviews work; participates in or provides technical and other training; may assist with or prepare duty schedules. * Performs routine office tasks such as typing, filing, faxing, telephoning, or photocopying. Required Qualifications * Requires high school diploma, GED, or specialized vocational training. * Requires DELJIS certification within 6 months of employment. * Requires three months of related experience. * Requires Certification in Emergency Police and Fire Dispatch through the I.A.E.D within 6 months of employment. To view the entire job description, please visit, ************************************************ and click on DOE Union Employees Job Titles A criminal background investigation will be required. A dispatching test will be required of all candidates. Psychological testing and a physical exam are pre-employment requirements. Compensation * Health, dental, vision and group life insurance * 401a and 457 deferred compensation plans * Paid vacation and sick leave To Apply Submit the Following * City of Dover employment application (************************* Ethical conduct and honest behavior are our basic organizational values. Candidates will be instrumental in assisting to make Dover a place where people want to live through our motto - Dedication, Ownership, Vision, Excellence and Reliability City of Dover is an Equal Opportunity Employer. Hourly Rate: DOE Labor Grade 23 / $24.82 per hour (Based on Qualifications) Closing Date: Open Until Filled Download Application
    $24.8 hourly 60d+ ago
  • Emergency Dispatcher

    Town of Smyrna 3.4company rating

    Dispatcher Job In Smyrna, DE

    *This application closes on April 11th, 2025* Smyrna Police Department is looking for a highly motivated individual to fill the position of full-time Emergency Dispatcher. In this role, the incumbent is responsible for answering all emergency and non-emergency phone calls and routing them to the appropriate agency personnel, dispatching police officers to complaints and scenes of crimes, and documenting information in a computer aided dispatch (CAD) system. A significant aspect of this job involves the ability to work under pressure in high stressful situations. The ideal candidate for this job has great communication skills, experience working with the public and emergency services, and a passion for helping people. Starting Salary: $21.85/hr and guaranteed annual increases Schedule: Rotating 12 hour shifts (nights required) This position is part of the AFSCME Union, and is non-exempt (eligible for overtime) About Us Smyrna Police Department's mission is to be better than we were yesterday. The department serves a close-knit community of around 13,000 residents that is quickly growing and evolving. We strive to protect the members of our town while providing the best service to everyone. We believe in treating each individual with respect, honesty, and professionalism. Our department currently has 40 full time employees, and while working together and sharing a passion for helping others we have become one big family. If you are the kind of person who wants to be part of something bigger than yourself and make a difference in your community, then join our team! Benefits 12 hour shifts Shift differential pay 3-day weekends off every other week 12 paid holidays Vacation and sick leave State of Delaware County and Municipal Pension Plan Deferred compensation/ investment plan Medical, dental, and vision plan Tuition reimbursement Duties and Responsibilities Answer and route all incoming emergency and non-emergency phone calls Receive and dispatch information to police officers using the Public Safety 10-Code, 800 MHz radios, telephones, computer aided dispatch (CAD) and other telecommunications equipment Direct police officers to scenes of crimes, accidents or complaints reading maps, grids and charts to ensure the destination is reached Monitor the radio system at all times to provide assistance to officers during emergency situations Talk to citizens requesting assistance during crisis situations and relay emergency information to appropriate response agency Input and retrieve information from computer aided dispatch (CAD), National Crime Information Center (NCIC), and Criminal Justice Information System (CJIS) to relay to officers Read maps and locations to relay to officers and locate citizens in need of help Attend assigned training as scheduled Adhere to departmental procedures and policy Perform other related work as required Minimum Job Requirements High School Diploma or GED preferred Must be a U.S. Citizen and possess a valid driver's license Must be at least 18 years old Experience working with the public Ability to learn all department procedures, ID codes, Federal Communications Commission's (FCC) rules and regulations, criminal and traffic laws and medical procedures, FCC Radio Safety 10-Code and other appropriate emergency information Knowledge of all aspects of computer, telecommunications operations Knowledge of geography and area within jurisdiction Proficiency in data entry Ability to solicit accurate information in a crisis situation Ability to deliver information accurately and efficiently Ability to write reports Note for Hiring Process Please be aware that one step of this hiring process is an online dispatcher skills test which requires access to a computer. Test links are sent via email (from "Test Genius") shortly after the application process closes.
    $21.9 hourly 60d+ ago
  • Automotive Service Dispatcher

    Price Automotive Group 3.5company rating

    Dispatcher Job In Newark, DE

    Job Details Integrity Management Company - Newark, DEDescription Price Automotive Group employs over 350 associates in Delaware and operates 4 dealerships and 2 body shops. The store locations include Price Toyota, Price Collision Center, Newark ToyotaWorld, Newark ToyotaWorld Collision Center, Price Honda and Acura, and Diamond Motor Sports. Why Price Automotive Group? Experienced techs Flexible Scheduling - work 4 days per week Sign-on bonuses available Career advancement opportunities Air-Conditioned Shops Growing Customer Base Leading Automotive Retailer of excellent franchises Full-Service Shops State of the Art Equipment helps turn more hours safely Advanced Scheduling System to help techs turn more hours than the competition Full Range of Benefits Including: health, dental, vision, HSA, FSA, 401 (k) and Paid Time Off ASE's paid for by company Bonuses for completing ASE's What are you waiting for? Apply today! Automotive Service Dispatcher - Summary Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. Automotive Service Dispatcher - Essential Duties Implements and maintains an effective dispatch system. Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required. Prioritizes and controls all comebacks to ensure proper and prompt attention. Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation. Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer. Maintains timely and professional contact with service customers. Maintains an organized and up-to-date repair log. Prepares estimates when required. Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly. Opens and closes repair orders. Checks customer credit status. Ensures that technicians follow warranty material disposition procedures. Communicates job status with the next shift supervisor. Schedules maintenance for service department vehicles and equipment. Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed. Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment. Advises parts manager and service manager of repetitive shortage so that corrective action can be taken. Maintains high customer satisfaction ratings. Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc. Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department. Maintains a clean work area. Maintains a professional appearance. Other tasks as assigned. Marginal Duties [If applicable.] Supervisory Responsibilities [If applicable.] Automotive Service Dispatcher - Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Automotive Service Dispatcher - Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Associate degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Automotive Service Dispatcher - Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Automotive Service Dispatcher - Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. Automotive Service Dispatcher - Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Automotive Service Dispatcher - Certificates, Licenses, Registrations Valid Driver's License Automotive Service Dispatcher - Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Automotive Service Dispatcher - Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $28k-35k yearly est. 60d+ ago
  • Telecommunications Operator I Per Diem

    Brigham and Women's Hospital 4.6company rating

    Dispatcher Job In Dover, DE

    Site: Wentworth-Douglass Hospital At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply. Job Summary Efficiently answers multi-line switchboard console using professional telephone etiquette and console functions to transfer calls to destination without delay. Communicates directly with patients, clients, providers, and internal and external staff while utilizing computer-based systems. Activates time-sensitive clinical and emergency codes. Coordinates requests for auxiliary aides and services to ensure effective communication. Effectively communicates and collaborates in a team environment to ensure swift and accurate transfer of calls. Utilizes internal and external resources to resolve issues. Maintains a focus on customer service and patient confidentiality while adhering to all HIPAA regulations. Prioritizes calls and utilizes time effectively to accomplish desired results. Qualifications 1. Performs the duties of Switchboard Operator a. Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting. b. Promptly and courteously answers questions from the public and provides general information. c. Updates and maintains contact lists, including changes to provider on-call sheets. d. Knowledgeable of answering service procedures and related tasks. e. Accurately utilizes communication logbook and maintains filing systems according to department standards. f. Participates in training of switchboard new hires. g. Performs all other duties as assigned or requested by manager. 2. Performs procedures for clinical codes and non-clinical emergency situations a. Responds efficiently and accurately to emergency codes, including code phone and Hill-Rom, following designated procedures related to STAT C-sections, STEMI's, Stroke Team, and Trauma Team activations, among others. b. Demonstrates an ability to perform in an accurate and precise manner in crisis and emergency situations when time is critical. c. Ability to readily access procedures for Command Center Activations. d. Handles switchboard processes for all other emergency alarms, codes, or disaster incidents. 3. Demonstrates proficient computer and paging skills a. Effectively utilizes Microsoft Office including Outlook, Excel, Word, and Teams. b. Responds promptly to email requests through Microsoft Outlook. c. Proficiently utilizes Switchboard phone and paging systems, as well as WDH computer applications and systems. d. Demonstrates robust knowledge of operator's resources and telecommunications resources. e. Has knowledge of Smart Notice Notification System, pagers, basic pager functions, group paging, status change, and back up paging. 4. Coordinates requests for auxiliary aides and services to ensure effective communication a. Coordinates on-site American Sign Language (ASL) and Limited English Patients (LEP) Interpreters. b. Provides appropriate "Effective Communication" devices and services upon demand. c. Communicates interpreter services calendar appointment details when requested. 5. Demonstrates exceptional customer service skills a. Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and understanding skills. b. Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service. c. Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal and external customers. * High School diploma. Minimum Experience Required * Six months of customer service experience in a high volume, fast paced professional setting. Experience Preferred/Desired * One year switchboard/multi-line phone experience in a hospital or medical facility. * Call center experience or dispatch experience desired. Education Preferred/Desired * Associate degree. Minimum Special Skills Required * Ability to de-escalate difficult calls. * Strong computer skills including knowledge of Microsoft Office and data entry. * Excellent interpersonal skills. * Ability to multitask to ensure efficiency without compromising high-level accuracy and professionalism. * Ability to work independently and in a team environment * Strong communication skills, both written and verbal. Special Skills Preferred/Desired * Knowledge of medical terminology and hospital operations Additional Job Details (if applicable) Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research. Remote Type Onsite Work Location 789 Central Avenue Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Rotating (United States of America) EEO Statement: Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
    $48k-62k yearly est. 28d ago
  • Dispatcher Lead

    Modivcare Solutions

    Dispatcher Job In Dover, DE

    Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! This position is responsible for assuring timely services for Medicaid recipients from sub-contracted providers to include oversight and management of all relations with subcontractor providers. This positionā€¦ Ensures all contract regulations pertaining to providers are enforced. Oversees the trip assignment process and the Customer Advocate teams. Develops alternative transportation options such as public transit, recipient reimbursement, or volunteer driver systems. Assists with driver training and inspection programs. Partners with transportation providers and health care facilities to resolve problems or issues. Assists with managing and providing support to office staff in pursuit of excellent customer service. Maintains open lines of communications with subordinates, other company representatives, facilities and carriers, and local and state authorities. Participates in other projects or duties as assigned. We are interested in speaking with individuals with the following... High School Diploma required. Four (4) plus years of experience. Or equivalent combination of education and/or experience. Familiarity with Medicaid guidelines and covered services. Familiarity with non-emergency transportation services a plus. Excellent verbal and written communication skills, with a friendly customer-focused demeanor. Excellent active listening skills to understand customer needs and concerns. Proficient use with Microsoft Word, Excel, and Outlook. Ability to work independently or within a team. Ability to remain calm and composed under pressure while handling customer inquiries and resolving issues. Ability to handle heavy phone volumes, while maintaining a polite and courteous manner at all times. Demonstrates sincere personal commitment to producing high quality work. Strong attention to detail and organization skills to manage customer information accurately. Positive and enthusiastic attitude with passion for delivering exceptional customer experiences. Salary: $21.64 - $29.21 hourly Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following: Medical, Dental, and Vision insurance Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child) Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post --Tax Commuter and Parking Benefits 401(k) Retirement Savings Plan with Company Match Paid Time Off Paid Parental Leave Short-Term and Long-Term Disability Tuition Reimbursement Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Modivcare is an Equal Opportunity Employer. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at ***************************
    $21.6-29.2 hourly 22d ago
  • Adult Daycare Transportation Dispatcher

    Keystone Quality Transport 4.4company rating

    Dispatcher Job In Delaware City, DE

    Keystone Quality Transport is committed to providing the best possible service to our customers. Constantly meeting and exceeding the expectations of our patients, passengers, their loved ones, the facilities which they are picked up or dropped off at, and the public at large is our goal! Quality isn't just one of the words in the company name, but rather everything that Keystone Quality Transport attempts to embody. From our employees, practices, services, to all facets of our business, Keystone Quality Transport always strives for QUALITY. Currently we are seeking an experience Dispatcher to become valued member of our team in Delaware! The successful Dispatch candidate is responsible for dispatching and ensuring all transport request at an Adult Daycare facility are met in a timely manner; ensuring that all facility participants get to their medical (and other) appointments on time. Duties and responsibilities may include, but are not limited to: Dispatching of transport requests and relaying appropriate information to field crews. Ensuring that all transport requests are picked up in a timely manner. Keep in constant communication with crews to ensure that they are aware of any necessary information such as changes in schedules, delays, customer needs, etc. Ensuring that appropriate parties are notified of any delays in transports. Updating the electronic schedule throughout the shift. Critical Thinking, Troubleshooting and Problem solving. Ā· This is a customer facing position. Candidates must demonstrate a positive and professional demeanor. Ā· Punctuality and excellent attendance a MUST. Ā· Candidates must have ability to prioritize and demonstrate professional and superior communications skills to/from elderly clients, families/caregivers, facility personnel and co-workers. Ā· This is a TEAM environment! Candidates must be able to work with and interact with various types of personalities in a positive & professional manner at ALL Times. Education and/or Experience: A minimum of 1 year experience in either Transportation Dispatch Required Must have a strong aptitude for computer database programs and spreadsheet software. Must be able to multitask and prioritize in a fast-paced environment. Effective, efficient and clear communication is required. The ability to establish rapport and trust in team environment. Superior Customer Service skills a must High school diploma or general education degree (GED) required. Experience in data entry and general operating knowledge of Databases. Must exemplify the highest performance standards, initiative, excellent communication skills, and positive, professional attitude and appearance. This is a Full-Time position Day Shift position Must be available Hours between 6:30 a.m. to 6 p.m. Locations available in Delaware and Maryland. This position offers an excellent hourly rate and Medical, Dental, Vision, 401k, and PTO. EOE/Drug Free Environment
    $28k-38k yearly est. 5d ago
  • Dispatcher Lead

    Modivcare

    Dispatcher Job In Dover, DE

    Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! This position is responsible for assuring timely services for Medicaid recipients from sub-contracted providers to include oversight and management of all relations with subcontractor providers. This positionā€¦ * Ensures all contract regulations pertaining to providers are enforced. * Oversees the trip assignment process and the Customer Advocate teams. * Develops alternative transportation options such as public transit, recipient reimbursement, or volunteer driver systems. * Assists with driver training and inspection programs. * Partners with transportation providers and health care facilities to resolve problems or issues. * Assists with managing and providing support to office staff in pursuit of excellent customer service. * Maintains open lines of communications with subordinates, other company representatives, facilities and carriers, and local and state authorities. * Participates in other projects or duties as assigned. We are interested in speaking with individuals with the following... * High School Diploma required. * Four (4) plus years of experience. * Or equivalent combination of education and/or experience. * Familiarity with Medicaid guidelines and covered services. * Familiarity with non-emergency transportation services a plus. * Excellent verbal and written communication skills, with a friendly customer-focused demeanor. * Excellent active listening skills to understand customer needs and concerns. * Proficient use with Microsoft Word, Excel, and Outlook. * Ability to work independently or within a team. * Ability to remain calm and composed under pressure while handling customer inquiries and resolving issues. * Ability to handle heavy phone volumes, while maintaining a polite and courteous manner at all times. * Demonstrates sincere personal commitment to producing high quality work. * Strong attention to detail and organization skills to manage customer information accurately. * Positive and enthusiastic attitude with passion for delivering exceptional customer experiences. Salary: $21.64 - $29.21 hourly Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following: * Medical, Dental, and Vision insurance * Employer Paid Basic Life Insurance and AD&D * Voluntary Life Insurance (Employee/Spouse/Child) * Health Care and Dependent Care Flexible Spending Accounts * Pre-Tax and Post --Tax Commuter and Parking Benefits * 401(k) Retirement Savings Plan with Company Match * Paid Time Off * Paid Parental Leave * Short-Term and Long-Term Disability * Tuition Reimbursement * Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Modivcare is an Equal Opportunity Employer. * EEO is The Law - click here for more information * Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled * We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at ***************************
    $21.6-29.2 hourly 25d ago
  • Telecommunications Operator I - Friday Nights, 11p-7a

    Brigham and Women's Hospital 4.6company rating

    Dispatcher Job In Dover, DE

    Site: Wentworth-Douglass Hospital At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply. Job Summary Sundays - 6:45AM-3:00PM - Weekend Shift Differential! The Telecommunications Operator is responsible for ensuring effective communication within the hospital environment, supporting staff, patients, and visitors. This role primarily focuses on operating the hospital's phone system, relaying messages, answering inquiries, and providing information. The operator also ensures that emergency calls and codes are handled quickly and accurately, contributing to the smooth functioning of hospital operations. Qualifications Operate the hospital's telecommunications system, including answering incoming calls, making outgoing calls, and routing calls to appropriate departments. * Relay emergency codes, pages, and other critical messages promptly and accurately. * Provide assistance to hospital staff, patients, and visitors by answering queries and directing them to the appropriate resources. * Maintain accurate records of communication and calls, including documenting emergencies and urgent messages. * Assist with handling patient requests for information and service. * Coordinate with security, facilities management, and medical teams to relay information regarding emergencies, maintenance, and other urgent situations. * Ensure that equipment is functioning properly and report any issues or malfunctions. * Follow established protocols to prioritize emergency calls and other critical communications. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Experience Customer service or call-center experience 2-3 years preferred Knowledge, Skills and Abilities * Good inter-personal and phone skills. * Commitment to demonstrate consistent outstanding customer service. * Confident to quickly assess situations and make reasonable judgement decisions. * Must be able to prioritize rationally. Additional Job Details (if applicable) Remote Type Onsite Work Location 789 Central Avenue Scheduled Weekly Hours 8 Employee Type Regular Work Shift Day (United States of America) EEO Statement: Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
    $48k-62k yearly est. 34d ago
  • Dispatcher Lead

    Modivcare

    Dispatcher Job In Dover, DE

    Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! This position is responsible for assuring timely services for Medicaid recipients from sub-contracted providers to include oversight and management of all relations with subcontractor providers. This positionā€¦ Ensures all contract regulations pertaining to providers are enforced. Oversees the trip assignment process and the Customer Advocate teams. Develops alternative transportation options such as public transit, recipient reimbursement, or volunteer driver systems. Assists with driver training and inspection programs. Partners with transportation providers and health care facilities to resolve problems or issues. Assists with managing and providing support to office staff in pursuit of excellent customer service. Maintains open lines of communications with subordinates, other company representatives, facilities and carriers, and local and state authorities. Participates in other projects or duties as assigned. We are interested in speaking with individuals with the following... High School Diploma required. Four (4) plus years of experience. Or equivalent combination of education and/or experience. Familiarity with Medicaid guidelines and covered services. Familiarity with non-emergency transportation services a plus. Excellent verbal and written communication skills, with a friendly customer-focused demeanor. Excellent active listening skills to understand customer needs and concerns. Proficient use with Microsoft Word, Excel, and Outlook. Ability to work independently or within a team. Ability to remain calm and composed under pressure while handling customer inquiries and resolving issues. Ability to handle heavy phone volumes, while maintaining a polite and courteous manner at all times. Demonstrates sincere personal commitment to producing high quality work. Strong attention to detail and organization skills to manage customer information accurately. Positive and enthusiastic attitude with passion for delivering exceptional customer experiences. Salary: $21.64 - $29.21 hourly Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following: Medical, Dental, and Vision insurance Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child) Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post --Tax Commuter and Parking Benefits 401(k) Retirement Savings Plan with Company Match Paid Time Off Paid Parental Leave Short-Term and Long-Term Disability Tuition Reimbursement Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Modivcare is an Equal Opportunity Employer. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at ***************************
    $21.6-29.2 hourly 2d ago
  • Live Haul Dispatcher-Dayshift

    Allen Harim Foods, LLC

    Dispatcher Job In Delaware

    The qualified candidate will be responsible for dispatching trucks in and out of our facility. Will also support the Vision, Mission, and Values of the Organization. Essential Duties and Responsibilities Responsibilities include the dispatching of live haul trucks, drivers, and forklifts; weighing trucks Communicating with live haul crews to coordinate the gathering of live chickens for transport to the processing plants. Manage department paperwork, make sure live haul tickets are in order. The qualified candidate will need to possess the ability to make important decisions and prioritize different tasks within department. Handle phone systems for incoming and outgoing calls Other duties as assigned by supervisor Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note for level: Basic: Incumbent is able to use their knowledge/skill with support by more experienced individuals. Advanced: Incumbent is able to independently use their knowledge/skill. Expert: Incumbent is able to train others on their knowledge/skill. Possess superior interpersonal and communication skills. Education and/or Experience Previous experience in live haul dispatching preferred Experience in MTech preferred Knowledge/Skills Excellent attendance and punctuality Exceptional organizational, record keeping, and follow-up skills Good telephone communication skills Good written and verbal communication skills Working knowledge of computer applications Excellent problem-solving skills. Proven ability to manage multiple priorities in a fast-paced environment. Supervisory Responsibilities List the supervisory responsibilities this position must perform; include the department or position titles responsible for and the level of authority exercised in performing the responsibilities. N/A Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work with standard office equipment. Have good hearing to be able to communicate in noisy settings. Could be sitting for long periods at a time. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is located in a office environment.
    $29k-39k yearly est. 9d ago
  • Dispatcher

    Kelly Services 4.6company rating

    Dispatcher Job In Newark, DE

    **Kelly Services** **is searching for a** **Dispatcher** **in the** **Newark, DE** **area!** ---------------------------------------------------------- ** Dispatcher **Work Hours:** The hours are 8:00 AM to 4:30 PM, Monday through Friday, with some weeknights and weekends during the training period. After that, the full-time shift will be from 2:00 PM to 10:00 PM **Primary Job Function:** As a Dispatcher at Kelly Services, you will play a vital role in ensuring all service calls are scheduled and coordinated efficiently. This includes managing incoming customer calls, maintaining clear and continuous communication with service technicians, customers, and office staff, and ensuring a smooth dispatch process. **Key Responsibilities:** + Answering customer calls within 2-3 rings and delivering an excellent customer experience + Booking service calls based on the right technician for each job and addressing customer needs with urgency + Handling customer complaints with patience and empathy, escalating issues when necessary + Updating and maintaining the dispatch board and schedule, forecasting workload in advance + Dispatching technicians from home or office, maintaining communication throughout the day, and debriefing post service calls + Keeping an updated daily schedule of service technicians and their on-call schedules + Scheduling timely repairs upon parts arrival and maintaining customer communication regarding part statuses + Following up with all chat, email, or corporate leads + Closely working with warehouse and service managers to order and price compare parts + Serving as backup to Customer Service when needed + Booking all jobs through Service Titan and ensuring accurate service and maintenance information is updated in the system + Maintaining efficient daily office communication, following up on unclosed invoices, unsold leads, and upcoming visits **Qualifications:** + High School Diploma or equivalent required + Previous dispatch experience preferred, HVAC industry experience highly preferred + Proficiency in Google Suite (email, Google Docs, Google Sheets, Google Drive) and Service Titan + Excellent verbal and written communication skills + Strong attention to detail, with the ability to prioritize and manage multiple responsibilities efficiently + Proficient in documentation, reporting, and data entry ------------------------------------------------------------------- If you or someone you know may be intersted, please apply to this role directly or reach out to me directly at one of my contact methods below! **Email: ************************* | Phone: **************** As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (********************************************************************* for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
    $29k-38k yearly est. 17d ago
  • Dispatcher

    Benjamin Franklin Plumbing 4.0company rating

    Dispatcher Job In Wilmington, DE

    šŸ“ž Experienced Dispatcher Wanted 2+ years of dispatching experience,- Join Our Winning Team! One Hour Heating & Air and Benjamin Franklin Plumbing are growing fast, and we're looking for an Experienced Dispatcher who knows how to keep a fast-paced service team running smoothly! If you've worked in HVAC, plumbing, or home services dispatching, and you know how to keep technicians busy, customers happy, and the day flowing right - we want you on our team! šŸšØ What You'll Be Doing: Dispatching and managing service calls for HVAC and plumbing techs to ensure efficient routes and high productivity. Communicating with customers to confirm appointments, update arrival times,Job Debriefs, keeping tech motivated,invoicing and handle scheduling changes. Working closely with service managers and call takers to maximize revenue opportunities and fill the board. Monitoring technicians throughout the day to adjust schedules as needed for emergencies or priority calls. Handling high-pressure situations with calm and professionalism - you'll be the heartbeat of our daily operation! Ensuring world-class customer service from first call to final invoice. šŸ›‘ What We're Looking For: 1-2+ years of dispatching experience, preferably in HVAC, plumbing, or home services. Someone who can think fast, solve problems, and manage a busy schedule with confidence. Strong communication skills - you'll be in constant contact with both techs and customers. Organized and detail-oriented - you know how to keep track of every moving part. Able to stay calm under pressure and prioritize urgent calls. Comfortable using dispatching and CRM software (we'll train you on ours). šŸ’² What We Offer: A positive, team-first work environment - we work hard and have fun doing it! Growth opportunities as we continue to expand! šŸ“ž Ready to Take Charge of the Board? Apply Now! Join One Hour Heating & Air and Benjamin Franklin Plumbing - where great service starts with great dispatching. If you're ready to be a key part of a winning team, we want to meet you! Benefits 100% paid medical for employee 401K with 100% match up to 4% of salary 10 days PTO to start, 15 after 5 years 6 Paid Holidays Access to Dental, Vision and Disability insurance Amical professional workplace. Compensation: $45,000.00 - $52,000.00 per year Join the Benjamin Franklin Plumbing Team! We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first. Pay- We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate. Flexibility- We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it. Career Path- We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today! So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you! Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.
    $45k-52k yearly 6d ago
  • Dispatcher

    FH Furr 4.4company rating

    Dispatcher Job In Georgetown, DE

    About Us: * F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best" * A proud major player in the residential home services business for over 42 years * The Company has over 750 employees across Virginia, Maryland, DC and Delaware with regional headquarters in Manassas, VA - our Georgetown, DE branch services southern Delaware Why Choose Us: * Competitive compensation and benefits package * Join a dedicated support team committed to your success * Thrive in a dynamic and fast-paced work environment * Be part of a reputable company with a legacy of excellence * Opportunities for growth and advancement What We Need: F.H. Furr is seeking a skilled and organized Dispatcher to play a pivotal role in ensuring our field technicians are dispatched efficiently and effectively. As a vital part of our team, you will be responsible for coordinating schedules, prioritizing calls, and providing exceptional customer service Responsibilities: * Efficiently schedule and dispatch field technicians for service calls and projects * Prioritize service requests based on urgency and location * Communicate effectively with customers to confirm appointments and provide updates * Coordinate with the team to allocate resources for emergency calls * Monitor field technicians' progress and adjust schedules as needed * Maintain accurate records of service calls and technician activities Qualifications: * Proven experience in a dispatching or scheduling role * Strong organizational and multitasking skills * Excellent communication and customer service abilities * Familiarity with scheduling software or dispatching systems (experience with ServiceTitan is a plus) * Ability to work in a fast-paced, deadline-driven environment * Detail-oriented and able to accurately record and relay information Benefits: * Company-paid Medical, Dental, and Vision Insurance * 401(K) Plan * Company-paid Long-Term Disability and Life Insurance policies * Short-term disability and voluntary life insurance options * Generous PTO and Holiday Plan * Opportunities for professional development and advancement F.H. Furr may conduct a pre-employment background check and drug test, subject to applicable law. Posted Min Pay Rate USD $17.00/Hr. Posted Max Pay Rate USD $20.00/Hr.
    $17-20 hourly 3d ago
  • Dispatcher

    One Hour Heating & Air Conditioning 4.4company rating

    Dispatcher Job In Wilmington, DE

    Benefits: Competitive salary Health insurance Paid time off šŸ“ž Experienced Dispatcher Wanted 2+ years of dispatching experience,- Join Our Winning Team! One Hour Heating & Air and Benjamin Franklin Plumbing are growing fast, and we're looking for an Experienced Dispatcher who knows how to keep a fast-paced service team running smoothly! If you've worked in HVAC, plumbing, or home services dispatching, and you know how to keep technicians busy, customers happy, and the day flowing right - we want you on our team! šŸšØ What You'll Be Doing: Dispatching and managing service calls for HVAC and plumbing techs to ensure efficient routes and high productivity. Communicating with customers to confirm appointments, update arrival times,Job Debriefs, keeping tech motivated,invoicing and handle scheduling changes. Working closely with service managers and call takers to maximize revenue opportunities and fill the board. Monitoring technicians throughout the day to adjust schedules as needed for emergencies or priority calls. Handling high-pressure situations with calm and professionalism - you'll be the heartbeat of our daily operation! Ensuring world-class customer service from first call to final invoice. šŸ›‘ What We're Looking For: 1-2+ years of dispatching experience, preferably in HVAC, plumbing, or home services. Someone who can think fast, solve problems, and manage a busy schedule with confidence. Strong communication skills - you'll be in constant contact with both techs and customers. Organized and detail-oriented - you know how to keep track of every moving part. Able to stay calm under pressure and prioritize urgent calls. Comfortable using dispatching and CRM software (we'll train you on ours). šŸ’² What We Offer: A positive, team-first work environment - we work hard and have fun doing it! Growth opportunities as we continue to expand! šŸ“ž Ready to Take Charge of the Board? Apply Now! Join One Hour Heating & Air and Benjamin Franklin Plumbing - where great service starts with great dispatching. If you're ready to be a key part of a winning team, we want to meet you! Benefits 100% paid medical for employee 401K with 100% match up to 4% of salary 10 days PTO to start, 15 after 5 years 6 Paid Holidays Access to Dental, Vision and Disability insurance Amical professional workplace. Compensation: $45,000.00 - $52,000.00 per year Join the One Hour Team! We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first. Pay- We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate. Flexibility- We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it. Career Path- We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today! So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you! Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
    $45k-52k yearly 60d+ ago
  • Live Haul Dispatcher-Dayshift

    Allen Harim Foods, LLC

    Dispatcher Job In Delaware

    The qualified candidate will be responsible for dispatching trucks in and out of our facility. Will also support the Vision, Mission, and Values of the Organization. Essential Duties and Responsibilities Responsibilities include the dispatching of live haul trucks, drivers, and forklifts; weighing trucks Communicating with live haul crews to coordinate the gathering of live chickens for transport to the processing plants. Manage department paperwork, make sure live haul tickets are in order. The qualified candidate will need to possess the ability to make important decisions and prioritize different tasks within department. Handle phone systems for incoming and outgoing calls Other duties as assigned by supervisor Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note for level: Basic: Incumbent is able to use their knowledge/skill with support by more experienced individuals. Advanced: Incumbent is able to independently use their knowledge/skill. Expert: Incumbent is able to train others on their knowledge/skill. Possess superior interpersonal and communication skills. Education and/or Experience Previous experience in live haul dispatching preferred Experience in MTech preferred Knowledge/Skills Excellent attendance and punctuality Exceptional organizational, record keeping, and follow-up skills Good telephone communication skills Good written and verbal communication skills Working knowledge of computer applications Excellent problem-solving skills. Proven ability to manage multiple priorities in a fast-paced environment. Supervisory Responsibilities List the supervisory responsibilities this position must perform; include the department or position titles responsible for and the level of authority exercised in performing the responsibilities. N/A Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work with standard office equipment. Have good hearing to be able to communicate in noisy settings. Could be sitting for long periods at a time. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is located in a office environment.
    $29k-39k yearly est. 13d ago
  • Dispatcher

    Benjamin Franklin Plumbing Ocean City 4.0company rating

    Dispatcher Job In Wilmington, DE

    Experienced Dispatcher Wanted 2+ years of dispatching experience,- Join Our Winning Team! One Hour Heating & Air and Benjamin Franklin Plumbing are growing fast, and we're looking for an Experienced Dispatcher who knows how to keep a fast-paced service team running smoothly! If you've worked in HVAC, plumbing, or home services dispatching, and you know how to keep technicians busy, customers happy, and the day flowing right - we want you on our team! What You'll Be Doing: Dispatching and managing service calls for HVAC and plumbing techs to ensure efficient routes and high productivity. Communicating with customers to confirm appointments, update arrival times,Job Debriefs, keeping tech motivated,invoicing and handle scheduling changes. Working closely with service managers and call takers to maximize revenue opportunities and fill the board. Monitoring technicians throughout the day to adjust schedules as needed for emergencies or priority calls. Handling high-pressure situations with calm and professionalism - you'll be the heartbeat of our daily operation! Ensuring world-class customer service from first call to final invoice. What We're Looking For: * 1-2+ years of dispatching experience, preferably in HVAC, plumbing, or home services. * Someone who can think fast, solve problems, and manage a busy schedule with confidence. * Strong communication skills - you'll be in constant contact with both techs and customers. * Organized and detail-oriented - you know how to keep track of every moving part. * Able to stay calm under pressure and prioritize urgent calls. * Comfortable using dispatching and CRM software (we'll train you on ours). What We Offer: A positive, team-first work environment - we work hard and have fun doing it! Growth opportunities as we continue to expand! Ready to Take Charge of the Board? Apply Now! Join One Hour Heating & Air and Benjamin Franklin Plumbing - where great service starts with great dispatching. If you're ready to be a key part of a winning team, we want to meet you! Benefits * 100% paid medical for employee * 401K with 100% match up to 4% of salary * 10 days PTO to start, 15 after 5 years * 6 Paid Holidays * Access to Dental, Vision and Disability insurance * Amical professional workplace.
    $27k-35k yearly est. 7d ago
  • Dispatcher

    One Hour Air Conditioning and Heating 4.4company rating

    Dispatcher Job In Wilmington, DE

    Benefits: * Competitive salary * Health insurance * Paid time off Experienced Dispatcher Wanted 2+ years of dispatching experience,- Join Our Winning Team! One Hour Heating & Air and Benjamin Franklin Plumbing are growing fast, and we're looking for an Experienced Dispatcher who knows how to keep a fast-paced service team running smoothly! If you've worked in HVAC, plumbing, or home services dispatching, and you know how to keep technicians busy, customers happy, and the day flowing right - we want you on our team! What You'll Be Doing: Dispatching and managing service calls for HVAC and plumbing techs to ensure efficient routes and high productivity. Communicating with customers to confirm appointments, update arrival times,Job Debriefs, keeping tech motivated,invoicing and handle scheduling changes. Working closely with service managers and call takers to maximize revenue opportunities and fill the board. Monitoring technicians throughout the day to adjust schedules as needed for emergencies or priority calls. Handling high-pressure situations with calm and professionalism - you'll be the heartbeat of our daily operation! Ensuring world-class customer service from first call to final invoice. What We're Looking For: * 1-2+ years of dispatching experience, preferably in HVAC, plumbing, or home services. * Someone who can think fast, solve problems, and manage a busy schedule with confidence. * Strong communication skills - you'll be in constant contact with both techs and customers. * Organized and detail-oriented - you know how to keep track of every moving part. * Able to stay calm under pressure and prioritize urgent calls. * Comfortable using dispatching and CRM software (we'll train you on ours). What We Offer: A positive, team-first work environment - we work hard and have fun doing it! Growth opportunities as we continue to expand! Ready to Take Charge of the Board? Apply Now! Join One Hour Heating & Air and Benjamin Franklin Plumbing - where great service starts with great dispatching. If you're ready to be a key part of a winning team, we want to meet you! Benefits * 100% paid medical for employee * 401K with 100% match up to 4% of salary * 10 days PTO to start, 15 after 5 years * 6 Paid Holidays * Access to Dental, Vision and Disability insurance * Amical professional workplace.
    $27k-34k yearly est. 37d ago

Learn More About Dispatcher Jobs

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What are the top employers for Dispatcher in DE?

Top 6 Dispatcher companies in DE

  1. One Hour Heating & Air Conditioning

  2. Benjamin Franklin Plumbing

  3. Allen Harim Foods, LLC

  4. Kelly Services

  5. F.H. Furr

  6. Allen Harim

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