Dispatcher Jobs in Concord, CA

Compensation: $25- $28/hr You are a detail-oriented and highly organized Bilingual Maintenance Dispatch Coordinator to play a crucial role in efficiently dispatching maintenance personnel to various job sites. The successful candidate will be responsible for coordinating and scheduling maintenance requests, communicating with technicians, and ensuring that all maintenance activities are carried out in a timely and efficient manner. This position requires excellent communication skills, the ability to work in a fast-paced environment, and a commitment to delivering exceptional customer service. Must be fluent in Spanish What you will be doing: Dispatch Coordination: Receive and prioritize maintenance requests from clients, staff, and other departments. Schedule maintenance appointments and assign tasks to maintenance technicians based on skills, availability, and location. Ensure that all maintenance assignments are efficiently dispatched to maximize productivity. Communication: Act as the primary point of contact between clients, technicians, Property Administrator, and Facilities Director. Provide updates to clients on the status of their maintenance requests, including estimated arrival times and completion times. Communicate any delays or changes in the schedule to clients and technicians promptly. Documentation: Maintain accurate records of maintenance requests, work orders, and technician assignments. Generate reports on maintenance activities, including job completion and technician performance. Assist in tracking inventory and ordering supplies as needed. Customer Service: Deliver exceptional customer service by addressing client inquiries and concerns in a professional and courteous manner. Ensure client satisfaction by confirming that maintenance work has been completed to their satisfaction. Emergency Response: Handle emergency maintenance requests, prioritize urgent situations, and dispatch technicians accordingly. Coordinate with emergency services when necessary. Contractor Communication: Scheduled work between approved contractors for approved work by PA or VP What you bring: High school diploma or equivalent; additional education or training in a related field is a plus. Proven experience in dispatch coordination, preferably in the maintenance or service industry. Excellent communication and interpersonal skills. Strong organizational skills and the ability to multitask effectively. Proficiency in using computer software for scheduling and record-keeping. Ability to work under pressure and make quick decisions in emergency situations. Knowledge of safety protocols and procedures. Strong problem-solving skills and attention to detail. Knowledge of systems (Yardi and Monday). Strong use of Calendar. Notifies Direct Supervisor of issues that require directive.

Under general supervision, receives incoming telephone calls for 911 police, fire, and medical emergency and non-emergency services, and dispatches public safety personnel units and equipment to respond to calls for service utilizing a two-way radio system, Computer Aided Dispatch system, multiple display terminal and other related equipment; evaluates, prioritizes, documents and directs calls to appropriate resources; maintains two-way communications with police, fire and emergency medical units; exercises considerable judgment in transmitting pertinent information to field units and in dispatching emergency personnel and equipment in accordance with established regulations and procedures; and performs other related duties as required. This is the entry level in the emergency communications dispatcher classification series responsible for learning and applying methods, techniques and practices in police, fire and emergency medical dispatching. Initially, incumbents work in a training capacity to learn all aspects of police, fire and emergency medical dispatching. As experience accrues, the incumbent performs with increasing independence. This class is distinguished from the 8239 Public Safety Communications Supervisor in that the latter exercises full supervisory responsibilities over staff and the work of the unit. Role description EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list. 1. Receives emergency calls and obtains information to determine facts; evaluates such information to determine what type of response is necessary and dispatches the required police, fire or medical service. 2. Dispatches police, fire and emergency medical personnel and equipment on both routine and emergency calls to specific locations utilizing a Computer Aided Dispatch system, multiple video display terminal, radio console and related equipment. 3. Operates a two-way radio system in communicating with a number of mobile units in the field to receive and transmit emergency service messages and information. 4. Evaluates incoming reports of police, fire and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel. 5. Monitors, coordinates and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus. 6. Responds to public inquiries regarding emergency medical service, fire rescue, police assistance, crimes, violations and other offenses; properly classifies and prioritizes any report or complaint information and determines appropriate course of action. 7. Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for fire or medical service assistance, or to notices of wanted persons, stolen property, warrants and all-points bulletins. 8. Maintains record of all calls received and prepares reports of critical incidents. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles, practices and procedures of emergency communications for police, fire and emergency medical dispatching; call evaluation techniques; general geography of city roads, streets, highways, public facilities and buildings; federal and state regulations governing the operation of communications systems for transmitting emergency information and dispatching personnel and equipment; proper office procedures and record-keeping techniques. Ability and Skill to: Operate a public safety computer system and two-way radio; interpret federal communications and departmental regulations, policies and procedures; speak and write in English, spell correctly and communicate in a clear, concise and understandable manner; memorize names and locations; analyze situations accurately, think and act quickly in emergency situations and exercise sound judgment; work under considerable stress caused by a volume of messages or emergency conditions involving the protection of life and property; work under emergency or austere conditions following a disaster; maintain an effective working relationship with supervisors and co-workers; exercise sensitivity with various members of the public; work weekends, nights, holidays, irregular hours and overtime; and ability to operate a computer terminal at 40 words per minute (net). How to qualify MINIMUM QUALIFICATIONS These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement. Education: Possession of a high school diploma or equivalent (GED or High School Proficiency Examination). Experience: Two (2) years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people. License and Certification: None Substitution: Completion of thirty (30) semester units or forty-five (45) quarter units of coursework from an accredited college or university may substitute for one (1) year of the required experience as described above. What else should I know? SUPPLEMENTAL INFORMATION Working Conditions: Public Safety Communications Dispatchers work in a fast-paced, highly stressful, and confined environment, wear headsets which restrict physical movement in the work area, and sit or stand and view video displays for extended periods of time. Dispatchers work 8-hour or 10-hour shifts, or longer, and may be assigned to work various schedules which include day shift, swing shift, night shift, weekends, holidays, and overtime. Must be willing and able to respond, report, and mobilize as necessary. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

RP DEPARTMENT OF PUBLIC SAFETY MISSION STATEMENT: Dedicated to working collaboratively with the community to maintain trust and safety by providing professional services with compassion and integrity The City of Rohnert Park is seeking to hire three (3) Part-Time Lateral Public Safety Dispatcher II's. This is a non-benefitted, temporary position. After training is complete, the position has a flexible schedule or per diem schedule, typically 5-40 hours per week. The current pay rate for this position are as follows: $36.06 -$43.80 per hour Ideal candidates will possess: * High ethical standards * Be committed to providing excellent, friendly customer service * Be a team player and * Have technical and computer skills. APPLICATION PROCEDURES: To be considered for this exciting opportunity, please complete an online application - go to ************** , and click on "Job Opportunities." It is important to complete all the required application materials. All applications will be screened for completeness and possession of minimum qualifications. Applications will be reviewed in detail to identify the most qualified candidates to interview. Work history must include all employment for the last ten years and electronically attach relevant certificates, i.e. POST Dispatcher Basic Course. PLEASE NOTE: You may submit a resume or other relevant documents to further describe your qualifications; however "see resume" will NOT meet the requirements of a "complete" application, including employment history, or be accepted in lieu of responses to supplemental questions. Be advised that your resume and other attachments not specifically requested by the City in order to apply for this position may not be used to determine your qualifications. If you need assistance applying online, please click on the Application Help/FAQ's link: *************************************** DEFINITION Under general supervision, receives law enforcement, fire, medical, and other emergency calls and dispatches public safety units and other City resources following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of general administrative support duties for the Department of Public Safety including record keeping, typing, and filing; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from the Public Safety Communications Supervisor. Functional direction is provided by a Public Safety Sergeant or other management personnel in the absence of the supervisor. Exercises no supervision of staff. CLASS CHARACTERISTICS This is a non-sworn public safety class series that performs the full range of receiving and dispatching emergency calls for the Department of Public Safety. Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. Public Safety Dispatcher II: This is the journey-level classification in the Public Safety Dispatcher series. Positions at this level are distinguished from the I-level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Work is normally reviewed upon completion and for overall results. Positions in the Public Safety Dispatcher class series are flexibly staffed and positions at the II-level are normally filled by advancement from the I-level after gaining the knowledge, skill, and experience which meet the qualifications for and after demonstrating the ability to perform the work of the higher-level class. This class is distinguished from the Public Safety Communications Supervisor in that the latter is the full supervisory-level class in the series responsible for organizing, assigning, supervising, and reviewing the work of staff on an assigned shift involved in police and fire dispatch services.Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. * Receives and evaluates law enforcement, fire, medical, and other emergency calls, and related business calls for the City during an assigned portion of the 24-hours-per-day/7-days-per-week Department of Public Safety operations; provides information and/or transfers calls to the appropriate department, agency, or response organization. * Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and contacting and sending appropriate response unit. * Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units. * Operates computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned. * Monitors security cameras in the Public Safety building and the area surrounding the building. * Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support, or information. * Enters, updates, and retrieves a variety of records from teletype database, including stolen vehicles and property, vehicle registration information, guns and property, and warranted or missing persons. * Accesses Federal, State, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data; relays such information to sworn staff. * Acts as a liaison to the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or related services; determines the nature of the contact; provides factual information regarding services, policies, and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures, and the use of tact and discretion, or directs the caller to the proper individual or agency. * Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files. * Attends necessary training, shift briefing sessions, participates in drills, and test scenarios to prepare for unexpected emergencies. * Performs other duties as assigned. In performing the duties described above, the incumbent is expected to: * Provide outstanding and friendly customer service. * Create and maintain a respectful and collaborative working environment. * Communicate honestly and behave in a manner that is ethical, legal and fiscally responsible. * Demonstrate care for the organization, customers, and coworkers. * Perform work of the highest quality possible. * Practice and encourage initiative and innovation to improve the workplace. Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to completion of the twelfth (12th) grade. Public Safety Dispatcher II: Two years of dispatching experience with a public agency within the last three years. Licenses and Certifications: * Possession of, or ability to obtain, a valid California Driver's License by time of appointment. * Possession of, P.O.S.T. Basic Dispatcher certificate. Knowledge of: * Functions, principles, and practices of law enforcement agencies. * Terminology and procedures used in public safety dispatching. * Operation of computer-aided communications equipment, including multiple telephone lines and radio systems. * City and County geography, maps, streets, landmarks, and driving directions. * Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility. * Principles and practices of data collection and report preparation. * Business arithmetic and basic statistical techniques. * Basic principles of record keeping. * Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. * The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. * Modern equipment and communication tools used for business functions and program, project, and task coordination. * Computers and software programs to conduct, compile, and/or generate documentation. Ability to: * Assess and prioritize emergency situations while remaining calm and using sound, independent judgment. * Memorize codes, names, street locations, and other information. * Read and interpret maps and other pertinent documentation. * Interpret, apply and explain policies, procedures, and regulations. * Attend to multiple activities simultaneously. * Obtain necessary information from individuals in stressful or emergency situations. * Compile and summarize information to prepare accurate, clear, and concise reports. * Perform technical, detailed, and responsible office support work. * Compose correspondence independently or from brief instructions. * Organize, maintain, and update office database and records systems. * Make accurate arithmetic and statistical computations. * Enter and retrieve data from a computer with sufficient speed and accuracy. * Organize own work, set priorities, and meet critical deadlines. * Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks. * Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. * Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. * Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. ~EQUAL OPPORTUNITY EMPLOYER~ INFORMATION SUBJECT TO CHANGE

ANNOUNCING NEW STEP INCREASE: $88,484 - $107,552 Total Compensation including Holiday In-Lieu Pay and Uniform Allowance: $95,970 - 116,469. Are you searching for a position to become a first responder in a challenging fast-paced environment? Public Safety Dispatchers play a crucial role in supporting police and other public safety personnel by providing essential communication services on a 24/7 basis. This demanding profession requires great communication, multitasking, and data entry skills. If you are someone who stays calm and professional under pressure, values integrity and accountability, and intends on delivering exceptional service to the City of Livermore and our community, we encourage you to apply today! CLICK HERE to view the job announcement. DEFINITION Under general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to police and fire procedures; provides support services and maintains records; and performs other duties as assigned. DISTINGUISHING CHARACTERISTICS The Public Safety Dispatcher provides technical communications support and computer information processing for police and fire activities as well as animal control and public services functions. In addition to call taking and dispatching, incumbents perform varied record keeping, information retrieval, and similar work in support of public safety activities. Incumbents are expected to exercise independent judgment in the performance of their duties with minimum supervision. SUPERVISION RECEIVED General supervision is provided by the dispatch supervisor with direction provided by other supervisory or management staff. SUPERVISION EXERCISED As experience is gained, incumbents in this classification may provide direction and training to other Public Safety Dispatchers. Examples of Important and Essential Functions Call Taking and Dispatching Functions Answers 911 emergency and misdirected non-emergency calls, and a variety of other public safety telephone lines; communicates and relates effectively to those contacted in the course of the work; obtains essential information from reporting parties about the nature of the emergency; enters information into computer terminals; enters control codes and searches files to research and provide information; assesses urgency of call and assigns code; assesses the nature of the emergency, determines appropriate response level, determines closest available and most appropriate company, and dispatches police, fire, medical aid, rescue, and hazardous material calls via two-way radio or telephone; directly broadcasts critical police emergency calls and general information bulletins; enters, updates, and monitors information such as time assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event; monitors location and verifies safe status of public safety and other specified City personnel; monitors and controls radio traffic; connects special hearing-impaired telephone lines to transcription apparatus; dispatches animal services assignments, as needed; refers non-emergency calls to other resources including other City departments, governmental, and private agencies; answers questions and provides information to the public, as appropriate; answers building intercom system and grants identified personnel access through remote-controlled security doors; calls in relief personnel to maintain public safety staffing levels; alerts other agencies and coordinates mutual response radio traffic; and initiates follow-up calls as requested. Administrative Functions Reviews and records case information; assigns case numbers; tallies assigned calls, balances police officer assignments, and coordinates break periods; may take brief, limited telephone reports of lost property; maintains logs and records; enters information into automated record files; reproduces computer generated bulletins; prepares letters and reports and other related forms and records; conducts radio equipment tests; may retrieve or review dispatch recordings; may classify and sort dispatch cards, as needed; and may be assigned to assist in processing arrested persons to jail. Job Related and Essential Qualifications Demonstrated Knowledge of: Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; alphabetic, chronological, and numeric filing systems; effective communication techniques; community resources; map reading; and personal computer operating systems and software applications. Demonstrated Skills to: Analyze situations quickly and make sound decisions in emergency and routine situations; demonstrate excellent interpersonal skills including communicating effectively with those contacted in the course of work; perform multiple tasks concurrently; quickly read and retain information; quickly interpret maps and floor layouts; relate effectively to co-workers; speak in a clear and understandable voice; write basic letters, memos, and reports; utilize personal computers and computer software to perform word processing and spreadsheet functions; meet the City's keyboarding standard (35 net wpm); and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public. Ability to: Learn the techniques, procedures, methods, and City dispatching codes used in the operation of a highly technical communications center; use patience, courtesy, and tact in dealing with the public; recognize and discern various emotional states when dealing with citizens in person and while on 911, emergency, and business lines; recognize the voices of field units; and quickly operate electronic data processing equipment and radio consoles. Experience, Education, and Training Guidelines: Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be: Experience:Two years of experience involving heavy public contact while performing multiple tasks and using a computer. Education:Equivalent to graduation from high school.College course work incommunications, business administration, or a related field are desirable. Training:Any recent training such as academic courses and certification programs which are relevant to this job classification. Certification:Possession of POST Public Safety Dispatching Certificate is required prior to the completion of the probationary period. License:May require the possession of a valid California driver's license and satisfactory driving record as determined by the City. Other Requirements:Willingness and ability to work any shift in a 24 hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back as required; attend classes during work and non-work hours as required; maintain the certifications necessary for this job classification; and wear a uniform and comply with departmental grooming standards. Special Requirements:Essential duties may require the mental and/or physical ability to quickly read fine print, charts, graphs, maps, and computer monitors; see fine detail with no color deficiencies; hear and understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static, and background noises, such as with others talking in the room, audible traffic noise, and telephone ringing; hear a telephone ring when the bell unit is located 30' away; discern various tones, rhythms, and series of "beeps" through a headset and over a speaker; discern when a person is speaking with varying degrees of volume, such as shouting or whispering including emotional states; speak quickly in a clear, understandable voice with sufficient volume and tone quality to project effectively over radio, telephone, and in person; move quickly about the building or to other buildings, as needed; stamina to sit for long periods of time and to work long hours; operate computer keyboards and complex radio computer equipment; strength to safely lift and maneuver up to 40 pounds; and quickly bend, reach, climb step stools, and stoop. Additional Information Non-Exempt.

Dispatches emergency and non-emergency police personnel in response to calls for service; receives information, questions and requests for service; determines nature and priority of calls for service, routes calls as needed and dispatches appropriate units for response. Handles inquiries involving public emergencies; recognizes sensitive information and handles accordingly; provides information to field units, other agencies and the public. Alerts other agencies and coordinates mutual response radio traffic and information distribution. Operates computer aided dispatch system and other telecommunications devices; performs routine equipment testing, upkeep and maintenance. Operates computer equipment using designated systems and programs such as word processing, desktop publishing, databases and spreadsheets; makes inquiries and entries through local, State and Federal computer information systems. Sends, receives and routes a variety of law enforcement reports, warrants and other materials. Reviews and records case information; maintains logs and records including automated record files; prepares reports and other related forms and records. May assist in training new dispatchers and participate in various Police Department activities and operations as assigned. Education/Experience Any combination equivalent to education and experience likely to provide the required knowledge and abilities. A typical way to obtain the knowledge and abilities would be: Education: Graduation from high school. Experience: Two years of responsible full-time work experience involving public contact, computer usage, and/or heavy telephone traffic. Experience in public safety, or dealing with stressful, multi-task oriented situations is highly desirable . Other Requirements Passing CritiCall Exam or ECOMM score dated within 1 year of application (lateral transfers from other agencies do not need to submit) (see below). Ability to obtain a California Peace Officer Standards and Training (POST) Basic Public Safety Dispatcher Certificate within one year of employment. Willingness and/or ability to work rotating shifts, including nights, holidays and weekends; work on an on-call basis; work irregular duty assignments; wear a uniform and safety equipment; work outside in inclement weather; work under undesirable and hazardous conditions; conform to department grooming standards; successfully pass a background investigation; work alone; attend educational sessions as required; travel out of town for one day or more. Candidates considered for appointment must successfully pass job related post offer, pre-employment medical and psychological examinations including a drug screening, and have vision correctable to 20/30 and normal color vision and hearing. Incumbents must demonstrate a state of physical and mental health consistent with the ability to perform assigned duties. Selected positions require possession of a valid California Driver's License and satisfactory driving record as a condition of initial and continued employment. Knowledge Knowledge of organization and functions of a municipal law enforcement agency; modern office practices and procedures; application of modern computer technology including designated operating programs and software. Ability Ability to effectively coordinate the work of safety enforcement personnel in the field; assess and prioritize emergency situations; make rapid and sound independent judgements in stressful emergency situations; perform clerical work and basic mathematical calculations with speed and accuracy; operate computer equipment, a variety of office equipment and specialized police department equipment including computerized telecommunications and dispatch equipment; read, interpret, apply and explain various codes, regulations, manuals, maps, etc.; establish and maintain accurate records; prepare reports; communicate effectively; act with resourcefulness, courtesy and initiative; establish and maintain effective working relationships with employees and the general public. Typing Skill Ability to type from clear printed copy at a speed of 35 net words per minute.

Regular Full Time Employment Opportunity A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions, and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute. Please note: For this recruitment, online OR in-person typing tests will be accepted. This open/continuous recruitment may close without notice. For more information on how to obtain and submit a typing certificate, please contact the Human Resources front desk at ************** or via email to *****************************. Under general supervision of the Senior Public Safety Dispatcher, processes emergency and non-emergency calls for service; dispatches police, fire, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs related work as required. Distinguishing Characteristics The position of Public Safety Dispatcher is a fully qualified journey-level technical classification. This classification differs from the lower-level classification of Public Safety Dispatcher-In-Training in that the Public Safety Dispatcher-In-Training is the entry level classification whereby incumbents are learning to perform the duties of the classification. It is further distinguished from the higher-level classification of Senior Public Safety Dispatcher in that the Senior Public Safety Dispatcher has supervisory responsibility. Essential Job Functions (May include, but are not limited to, the following): Answers the telephone and receives 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates computer aided dispatch (CAD) system event; relays information to other jurisdictions or provides pre-arrival and post-dispatch instructions to the caller; processes and prioritizes incoming calls. Dispatches fire, police, medical and animal control personnel and equipment on both routine and emergency calls utilizing a CAD system, multiple video display terminals, radio dispatching consoles and related equipment. Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer safety; may participate in the reassignment of fire equipment to ensure adequate city-wide fire protection. Provides operational support for police, fire, and medical operations including warrant checks and confirmations, tow requests, and facilitation of outside agency assistance and mutual aid request. Provides Emergency Medical dispatch, and Emergency Fire dispatch, including pre-arrival and post-dispatch instructions. Maintains familiarity with major roads, streets, areas, and industrial and public facilities within the city limits. Maintains records of all calls received and prepares reports of critical incidents; performs routine clerical work associated with the assignment. Monitor Text to 9-1-1. May provide one-on-one dispatcher operational training. WORKING CONDITIONS Work is performed in a structured and often stressful work environment that includes structured breaks and lunch schedules. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading documents and computer screens, and the ability to distinguish and interpret the meaning of colors on video display terminals. The position requires the ability to view multiple video display terminals for extended periods of time in low light. Acute hearing sufficient to distinguish and comprehend simultaneous communications from several sources is required, as is the ability to speak in a clear and distinct manner and carry on multiple conversations while distinguishing background radio communications. The need to lift, drag and push files, paper, books and documents weighing up to 10 pounds is also required. Work is performed in a confined area and incumbents wear a headset, which restricts physical movement about the work area. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in the following way: Graduation from high school or tested equivalent; AND Two years of experience dispatching police and/or fire services for a public safety agency utilizing contemporary dispatching technical tools, including computer aided dispatching systems; OR Successful completion of probation as a Public Safety Dispatcher-in-Training with the City of Sunnyvale. Knowledge of: Police, fire, medical and/or animal control call processing protocols, dispatching and emergency procedures. Contemporary dispatching technical tools and equipment, including computer aided dispatching systems. Primary roads, streets, highways, major buildings and public facilities within the city limits. Methods and techniques for responding to calls for emergency service. Office methods, procedures, software and equipment. Police and fire codes, including California Penal Code, Vehicle Code and Sunnyvale Municipal Code. Proper record-keeping techniques. Principles of customer service. Ability to: Operate a computer-aided dispatch system with sufficient speed and accuracy to document field activity and create calls for dispatch within response criteria guidelines. Analyze situations quickly and accurately and take effective action to assure officer and citizen safety. Accurately enter information into the computer aided dispatch system while simultaneously receiving information by phone or radio. Extract information or data from multiple video terminal displays which dynamically update. Apply Department of Public Safety telephone answering techniques, policies and procedures. Memorize street names and locations. Type at a rate of 35 net words per minute. Work in a highly structured environment where all communications and work are recorded or documented as public record. Maintain composure and work effectively under pressure. Carry on multiple conversations while distinguishing background radio communication. Operate a computer using word processing and business software and other office equipment. Understand and follow written and oral instructions. Communicate effectively, both orally and in writing. Establish and maintain and promote positive and effective working relationships with employees, other agencies and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities and meet deadlines. Observe safety principles and work in a safe manner. Willingness to: Work any shift, on any day, including irregular hours on short notice. Complete Fire and Medical certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment or in accordance with an extended time-line as approved by management. Wear a uniform. License/Certificates: Possession and continued maintenance of a valid class C California driver's license or the ability to provide alternative transportation as approved by the appointing authority and a safe driving record. Possession of a California Peace Officers Standards and Training (POST) Basic Dispatch certificate within one year of appointment. Completion of Emergency Medical and Fire Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment, and subsequent continued maintenance of Emergency Medical and Fire Dispatch certification. DESIRABLE QUALIFICATIONS Possession of Emergency Fire Dispatch and Emergency Medical Dispatch certification course at hire. Possession of POST Dispatch certificate. Application and Selection Process If you are interested in this opportunity, please submit a complete City of Sunnyvale application with responses to the supplemental questions and a current (dated within one year) typing certificate verifying at least 35 net words per minute (online typing tests are accepted) to the Department of Human Resources (postmarks or faxes are not accepted). This open/continuous recruitment may close without notice. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov, Search: 'CITY JOBS'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Candidates who receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Communications Officers Association (COA). The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), religious creed, color, sex (includes gender, gender identity, gender expression, transgender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnicity, national origin, ancestry, citizenship status, military and veteran status, marital status, family relationship, age, medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application

RP DEPARTMENT OF PUBLIC SAFETY MISSION STATEMENT: Dedicated to working collaboratively with the community to maintain trust and safety by providing professional services with compassion and integrity The city of Rohnert Park is seeking to fill one (1) Full-Time Public Safety Dispatcher I/II. This recruitment will create and eligibility list for current and future vacancies. Ideal candidates will possess: High ethical standards Be committed to providing excellent, friendly customer service Be a team player and Have technical and computer skills. Entry level applicants who have completed the POST Dispatcher Basic course are desirable. We are also currently accepting applications for Lateral Dispatchers. To be considered as a lateral applicant, you must: Have a minimum of two years of dispatching experience within the last three years with a public agency. Have successfully completed your Communications Training Program in your current agency. Possess a California P.O.S.T. Basic Certificate. Hired Lateral Dispatchers will receive a $20,000 Recruitment and Retention Bonus as follows: $5,000 upon completion of communications training program $5,000 upon completion of probationary period $10,000 upon completion of three years of service Additional Paid Leave Incentives for New Lateral Public Safety Dispatchers as follows: Initial annual leave bank of 40 hours on date of hire Initial annual accruals based on date of hire with prior agency for length of service. If you possess an Intermediate Dispatcher POST Certification, you will receive a 2.5 % Stipend, or if you possess an Advanced Dispatcher POST Certification, you will receive a 5.0% Stipend. APPLICATION PROCEDURES: To be considered for this exciting opportunity, please complete an online application and the required supplemental questions - go to ************** , and click on "Job Opportunities." It is important to complete all the required application materials. All applications will be screened for completeness and possession of minimum qualifications. Applications will be reviewed in detail to identify the most qualified candidates to interview. Work history must include all employment for the last ten years and electronically attach relevant certificates, i.e. POST Dispatcher Basic Course. PLEASE NOTE: You may submit a resume or other relevant documents to further describe your qualifications; however "see resume" will NOT meet the requirements of a "complete" application, including employment history, or be accepted in lieu of responses to supplemental questions. Be advised that your resume and other attachments not specifically requested by the City in order to apply for this position may not be used to determine your qualifications. If you need assistance applying online, please click on the Application Help/FAQ's link: *************************************** DEFINITION Under general supervision, receives law enforcement, fire, medical, and other emergency calls and dispatches public safety units and other City resources following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of general administrative support duties for the Department of Public Safety including record keeping, typing, and filing; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from the Public Safety Communications Supervisor. Functional direction is provided by a Public Safety Sergeant or other management personnel in the absence of the supervisor. Exercises no supervision of staff. CLASS CHARACTERISTICS This is a non-sworn public safety class series that performs the full range of receiving and dispatching emergency calls for the Department of Public Safety. Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. Public Safety Dispatcher I: This is the entry-level classification in the Public Safety Dispatcher series. Initially under close supervision, incumbents with basic experience learn City systems, operations, practices, and procedures. As experience is gained, assignments become more varied and are performed with greater independence. Assignments may vary with the skill and training of the incumbent. Positions at this level usually perform most of the duties required of the positions at the II-level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Public Safety Dispatcher II: This is the journey-level classification in the Public Safety Dispatcher series. Positions at this level are distinguished from the I-level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Work is normally reviewed upon completion and for overall results. Positions in the Public Safety Dispatcher class series are flexibly staffed and positions at the II-level are normally filled by advancement from the I-level after gaining the knowledge, skill, and experience, which meet the qualifications for, and after demonstrating the ability to perform the work of the higher-level class. This class is distinguished from the Public Safety Communications Supervisor in that the latter is the full supervisory-level class in the series responsible for organizing, assigning, supervising, and reviewing the work of staff on an assigned shift involved in police and fire dispatch services. Ideal Candidate Examples of TYPICAL JOB FUNCTIONS (Illustrative Only) Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Receives and evaluates law enforcement, fire, medical, and other emergency calls, and related business calls for the City during an assigned portion of the 24-hours-per-day/7-days-per-week Department of Public Safety operations; provides information and/or transfers calls to the appropriate department, agency, or response organization. Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and contacting and sending appropriate response unit. Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units. Operates computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned. Monitors security cameras in the Public Safety building and the area surrounding the building. Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support, or information. Enters, updates, and retrieves a variety of records from teletype database, including stolen vehicles and property, vehicle registration information, guns and property, and warranted or missing persons. Accesses Federal, State, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data; relays such information to sworn staff. Acts as a liaison to the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or related services; determines the nature of the contact; provides factual information regarding services, policies, and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures, and the use of tact and discretion, or directs the caller to the proper individual or agency. Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files. Attends necessary training, shift briefing sessions, participates in drills, and test scenarios to prepare for unexpected emergencies. Performs other duties as assigned. In performing the duties described above, the incumbent is expected to: Provide outstanding and friendly customer service. Create and maintain a respectful and collaborative working environment. Communicate honestly and behave in a manner that is ethical, legal and fiscally responsible. Demonstrate care for the organization, customers, and coworkers. Perform work of the highest quality possible. Practice and encourage initiative and innovation to improve the workplace. Qualifications and Requirements KNOWLEDGE OF: Functions, principles, and practices of law enforcement agencies. Terminology and procedures used in public safety dispatching. Operation of computer-aided communications equipment, including multiple telephone lines and radio systems. City and County geography, maps, streets, landmarks, and driving directions. Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility. Principles and practices of data collection and report preparation. Business arithmetic and basic statistical techniques. Basic principles of record keeping. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. Modern equipment and communication tools used for business functions and program, project, and task coordination. Computers and software programs to conduct, compile, and/or generate documentation. ABILITY TO: Assess and prioritize emergency situations while remaining calm and using sound, independent judgment. Memorize codes, names, street locations, and other information. Read and interpret maps and other pertinent documentation. Interpret, apply and explain policies, procedures, and regulations. Attend to multiple activities simultaneously. Obtain necessary information from individuals in stressful or emergency situations. Compile and summarize information to prepare accurate, clear, and concise reports. Perform technical, detailed, and responsible office support work. Compose correspondence independently or from brief instructions. Organize, maintain, and update office database and records systems. Make accurate arithmetic and statistical computations. Enter and retrieve data from a computer with sufficient speed and accuracy. Organize own work, set priorities, and meet critical deadlines. Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks. Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. EDUCATION AND EXPERIENCE: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to completion of the twelfth (12th) grade. Public Safety Dispatcher I : One (1) year of general clerical experience involving public contact. Public Safety Dispatcher II: Two years of dispatching experience with a public agency within the last three years. LICENSES AND CERTIFICATIONS: Possession of, or ability to obtain, a valid California Driver's License by time of appointment. Possession of a Police Officer Standards and Training (POST) Basic Dispatcher certificate within 12 months. Public Safety Dispatcher II: Possession of, P.O.S.T. Basic Dispatcher certificate. Additional Information PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, and over the telephone and radio equipment. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds and to wear a headset for long periods of time. ENVIRONMENTAL ELEMENTS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. WORKING CONDITIONS Must be available to work holidays, weekends, and off-hours shifts including, but not limited to, 12-hour shifts on a regular basis; may be required to work extended shifts in relief or emergency situations. Incumbents are exposed to difficult situations and work under a great deal of stress. ~EQUAL OPPORTUNITY EMPLOYER~ INFORMATION SUBJECT TO CHANGE

***CONTINUOUS RECRUITMENT - OPEN UNTIL FILLED*** NOW OFFERING HIRING INCENTIVES: UP TO $15,000 APPOINTMENT INCENTIVE (see below for additional information) This posting will be run continuously. Do you have a passion for serving your community? Has your collaborative work style allowed you to bring value that has made a positive impact on your team? The City of Napa Police Department is dedicated to providing unparalleled service to its diverse, local community. A career with our department offers many rewards: competitive salaries and excellent benefits; chances to create positive impacts on people in your community; an amazing variety of work and challenges; and a satisfying public service career. Our Communications Dispatch Center is the primary public safety answer point for all 911 emergency calls to the Napa Police Department, Napa County Sheriff's Department, American Canyon Police Department, Napa Fire Department, American Canyon Fire Department and AMR Ambulance Services. We also transfer calls to CalFire, St. Helena Police Department and Calistoga Police Department. In this role, you are a critical link between citizens and the emergency response personnel. Although many people are passionate about this exciting and fast-paced career, few have had the opportunity to observe the operations of a busy Communications Center. Click here for a sneak peak of a typical day on the job for a Dispatch professional. (Video courtesy of Valley Communications Center in Kent, Washington). Lateral Applicants: We are currently seeking applicants for vacancies under the Public Safety Dispatcher II classification. Applicants with public safety dispatching experience comprised of law enforcement or fire service dispatch responsibilities are strongly encouraged to apply! Possession of a P.O.S.T. Dispatch Training Certificate is preferred. Hiring Incentives: The $15,000 incentive will be paid to hired candidates in three $5,000 installments: at first pay period of hire date, at first pay period immediately after one-year hire date anniversary, and at first pay period immediately after 18 months since date of hire. *POST CERTIFICATE PAY (PERS reportable) eligible upon completion of probation* In addition to meeting the qualifications listed below, as a Public Safety Dispatcher II you will have shown success in demonstrating: Adaptability - Maintains effectiveness when experiencing major changes in work responsibilities or environment; adjusts to work within new work structures, processes, requirements, or cultures and adapts quickly to change and easily considers new approaches. Stress Tolerance - Maintains stable performance under pressure or opposition and handles stress in a manner that is acceptable to others and to the organization. Interpersonal Communications - Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness. Contributing to Team Success - Actively participates as a member of a team to ensure success by involving others, keeping other informed, and modeling commitment. Engagement Readiness - Demonstrates a willingness to commit to work and to invest time, talent, and the best efforts in accomplishing organizational goals. Applied Learning - Applies new job-related information in a timely manner. Attention to Detail - Accomplishes tasks by considering all areas involved; shows concern for all aspects of the job; accurately checks processes and tasks. Decision Making - Identifies and understands issues, problems, and opportunities; compares information from different sources to draw conclusions; uses effective approach for choosing a course of action or appropriate solution; takes action that is consistent with available facts, constraints, and probable consequences. Planning and Organizing - Plans and organizes work; handles several tasks at once. This recruitment and examination is being conducted to fill multiple vacancies and may be used to fill future full-time vacancies as they occur during the active status of the employment list. The active status of this employment list will be at least 6 (six) months unless abolished sooner or extended beyond that date in accordance with the Civil Service Rules. For a full, detailed job description, click here. SUPPLEMENTAL INFORMATION MISSION STATEMENT for the City of Napa Rooted in public service, our mission is to grow a vibrant, sustainable community for all who live in, work in, and visit the City of Napa, through thoughtful leadership and dedication to excellence. CORE VALUES for the City of Napa Integrity - Consistently demonstrating the highest level of ethical conduct with accountability and pride. Service - Engaging in meaningful work to care for our community through resourceful dedication and humble actions. Inclusion - Creating a sense of ease and belonging through respect, acceptance, and mindfulness of our collective diversity. Collaboration - Working together with a shared purpose while respectfully considering all voices to achieve common goals, solutions, and greater outcomes. SELECTION PROCESS The City of Napa utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, an eligible list may be exclusively used for that current vacant position. Other recruitments and eligible lists may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. The promulgated eligibility list for this recruitment will be at least six months, unless extended or abolished sooner. What happens next? We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of minimum qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable. Applicants selected to move forward in the process may be asked to participate in any combination of the following (at any phase of the selection process): a written examination, job related exercise, phone interview, in-person interview(s), and/or web-based testing. Based on the City Charter, the final phase of the selection process is the Probationary Period, which in most cases is six (6) months but may be twelve (12) months depending on your classification. When three or fewer candidates are available, the testing procedures outlined in the Job Announcement may be waived by the Human Resources Department. Language Equity If you need assistance with the recruitment and selection process in Spanish, contact us at ************. These request will be assessed on a case-by-case basis. Si necesita ayuda con el proceso de reclutamiento y selección en español, contáctenos al ************. Estas solicitudes se evaluarán caso por caso. Reasonable Accommodations: The City of Napa Human Resources Department will make reasonable efforts in the examination process to accommodate qualified disabled applicants. Individuals with disabilities who would like to request an accommodation in the testing process must inform the HR Department in writing by the final filing date. A Reasonable Accommodation Request Form is available from HR and may be obtained by calling ************, or dial 7-1-1 for the California Relay Service, offering free text-to-speech, speech-to-speech, and Spanish-language services 24 hours a day, 7 days a week. The City of Napa is an Equal Opportunity Employer, and we believe that a diverse, equitable and inclusive workplace will maximize our talents to benefit the residents we serve.

ABOUT OUR JOB The City of Vacaville - A beautiful place to live, a great place to work! With more than 600 employees, the City of Vacaville values work-life integration and offers alternative work schedules, employee social and wellness activities, competitive pay and a generous benefits and retirement package. Contribute to our vibrant community and join our team! Please see our Police Department recruitment website for more information! The City of Vacaville is seeking highly motivated and dependable individuals who thrive in fast-paced environments to join our Public Safety Communications Team as Public Safety Dispatcher Academy Graduates. This recruitment will establish an eligibility list for future vacancies in this classification that may occur over the next 12-month period. The Vacaville Police Department is committed to delivering high-quality law enforcement services to the community. Our Communications Center is overseen by 1 Communications Manager, 4 Communications Supervisors, and 19 Public Safety Dispatchers. The Vacaville Police Department provides safety and service to the community and prides itself on integrity, ethics, and respect for individual human dignity. Academy Graduate Salary Range: $78,238.73 - $95,099.40/annually Working for the City of Vacaville comes with an excellent benefits package, including: * Medical Insurance at affordable rates - City covers up to 85% of Kaiser premium, other plans are also available * Vision and Dental Insurancemonthly premiums covered 100% by the City * Holiday Pay at 5.38% of base salary * Tuition reimbursement up to a maximum of $2,000 per fiscal year * California Peace Officers Standards and Training (POST) - Intermediate Certificate Pay - $2,999 per year * California Peace Officers Standards and Training (POST) - Advanced Certificate Pay - $6,000 per year * California Public Employees Retirement System (CalPERS) plan enrollment and Retiree Health Savings account See our generous Benefits Summarypage for more detailed information. For a complete job description visit our website at*********************** ABOUT YOU The Ideal Candidate: The ideal candidate will have excellent interpersonal skills to work effectively with allied law enforcement and fire agencies, all City departments, and all levels of employees, as well as strong oral and written communication skills. Typical duties and responsibilities of a City of Vacaville Public Safety Dispatcher include: * receiving and responding to routine and emergency calls * evaluating requests for priority and type of response required; determining the location and nature of non-emergency and emergency calls for service * referring callers to appropriate agencies * providing general information to the public * operating a computer aided dispatch system, records system, and making inquiries into multiple law enforcement computer systems * dispatching and coordinating the response for multiple units simultaneously * operating a multi-channel radio console that supports Police, Fire and other emergency services EDUCATION AND EXPERIENCE- Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education: Successful completion of the California POST Dispatch Academy is required. Experience:One year of clerical experience involving public contact. Experience working as a Public Safety Dispatcher is highly desirable. License or Certificate:A POST Dispatcher Test T-Score of 50 or above is highly desirable. Eligibility for the POST Public Safety Dispatcher Basic Certificate. * Attach a copy of a valid T-SCORE of 50 or above from a POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) taken within the past 12 months, if you possess one. Applicants may use a T-score from a POST Dispatcher Test administered by another agency. If you do not possess a valid T-score, applicants may contact The Academy, South Bay Regional Public Safety Training Center (*********************** or other local law enforcement agencies and/or basic training academies to determine if they are administering the POST Dispatcher Test. Additional information about the test may be obtained by visiting the Police Officer Standards and Training (POST) website at **************** All applications will be reviewed and screened and only the most qualified candidates, who have submitted the required documents, will be invited to continue in the examination process. ABOUT EVERYTHING ELSE This recruitment is currently open and continuous but may close without further notice at any time. The PoliceDepartment is actively reviewing applications as they are received.Interested candidates are encouraged to apply and submit the necessary documents as soon as possible. Applicants are encouraged to apply online at***********************. Application packets may also be requested in person at the Human Resources Department or by calling **************.Cover letters and resumes are encouraged asa supplement but cannotbe accepted in lieu of a completed application packet. IMPORTANT:Contact with applicants will primarily occur via email. Please ensure that your application indicates a valid email address which you check regularly. For ADA information and other Frequently Asked Questions, please clickhere. The City of Vacaville is a proud organization of sophisticated, compassionate and hard-working individuals committed to honesty and integrity. Applicants considered for appointment will be required to undergo the following, including, but not limited to: a thorough background investigation including a CVSA exam, a complete medical exam and a psychological exam.

LOOKING FOR EXPERIENCED PUBLIC SAFETY DISPATCHERS! Palo Alto Police Department The Palo Alto Police Department is committed to providing exceptional public safety services and taking a leadership role in building community partnerships. We subscribe to core values that include integrity, accountability, trust, teamwork, a positive attitude, and the professional, impartial treatment of all. Our key responsibilities include: * To provide police response to emergency and non-emergency requests for service in a coordinated and timely manner. * To apprehend and prosecute offenders and/or resolve investigations in a timely and thorough manner. * To minimize injury and property damage by promoting a safe and orderly flow of pedestrian, bicycle and vehicular traffic. * To provide coordinated, responsive and reliable 9-1-1 dispatch services. The Role Are you ready for an exciting opportunity? The City of Palo Alto is looking for qualified candidates for the Public Safety Dispatcher II (Lateral) position. Operating under general oversight, the Communications Public Safety Dispatcher II will handle the dispatch of emergency and non-emergency personnel and equipment for various user agencies. This includes responding to service calls covering police, fire, paramedics, ambulance, utilities, public works, and animal control services. Additionally, the role involves providing crucial information to both the public and user agencies. As the journey level in the Public Safety Dispatcher series, this role carries out a wide range of dispatch duties with a high level of autonomy. Duties include receiving assistance requests, assessing response urgency and type, dispatching personnel to handle reported incidents, and monitoring situations for changes and personnel safety during responses. The work often occurs under pressure. Don't miss this opportunity to contribute to public safety and serve our community in a fast-paced and rewarding environment. Apply today to join our team and make a difference! The ideal candidate will possess the following competencies: * Comprehensive Dispatch Experience: Proficient in emergency response procedures and protocols across multiple agencies. * Critical Thinking and Decision-Making: Quickly assesses situations to determine appropriate responses and actions. * Effective Communication Skills: Clear and concise communicator in high-pressure situations, both verbally and in writing. * Technical Proficiency: Skilled in using dispatch systems, databases, and communication equipment. * Adaptability and Resilience: Maintains composure and efficiency in dynamic and challenging environments. * Collaboration and Teamwork: Works effectively with diverse teams and agencies to coordinate responses. * Customer Service Orientation: Provides courteous and helpful assistance to callers and responders. * Problem Solving Abilities: Identifies issues, gathers relevant information, and resolves incidents promptly. * Attention to Detail: Ensures accurate documentation and information dissemination. * Commitment to Public Safety: Demonstrates dedication to maintaining community safety and well-being. Benefits: Fantastic benefits package, to learn more click, HERE. Compensation (SEIU): Comprehensive compensation plan, to learn more click, HERE. This position is represented by Service Employee International Union position (SEIU). Essential and other important responsibilities and duties may include, but are not limited to, the following: * Receives telephone complaints concerning crimes and police emergencies and dispatches appropriate police patrol units by radio to investigate. Relays instructions and questions for field units. * Receives telephone information concerning fire and medical emergencies and dispatches appropriate fire and ambulance units by radio. Relays instructions and questions from field units. * Receives telephone complaints concerning utilities and public works emergencies and dispatches appropriate service units to make repairs. Relays instructions and questions from field units. * Receives telephone complaints concerning animals and dispatches appropriate animal control units to investigate. Relays instructions and questions from field units. * Receive and transmit the above information by operating communication consoles, two-way radio, telephone, paging, various computers including both manual and computer-aided dispatch systems, voice intercom, fire alarm and intrusion alarm equipment and other public safety 911 equipment and applications. * Maintain appropriate records, computer data base, maps, diagrams, and written procedures relating to such activities. * Operate conventional/automated office machines and equipment. Related Functions: * Prepare special reports as may be required. * Assist Lead Communications Public Safety Dispatchers and Supervisor, Police Services in projects. Sufficient education, training and/or work experience to demonstrate the possession of the following knowledge skills and abilities which would typically be acquired through: * High school graduate or GED, and * One year of public safety dispatching experience comprised of law enforcement or fire service dispatch responsibilities. Desired Qualifications * Possession of a California P.O.S.T. Public Safety Dispatcher Basic Certificate. * Experience with Emergency Medical Dispatch (EMD) protocols. * Experience with CLETS/NCIC Databases. * Possession of National Academy of Emergency Dispatch Emergency Medical Dispatch (EMD) Certificate. To see full Public Safety Dispatcher II job description, click HERE. Working Conditions / Physical Requirements: Work in an office environment; sustained posture and intense attentiveness for prolonged periods. Selection Process: * Completion of "CritiCall" Exam* * Completion of the P.O.S.T. Personal History Statement - Public Safety Dispatcher * Oral Panel Interview(s) * Comprehensive Police Background Check * Polygraph Test * Psychological Test * Medical Exam Technical Support: Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at ************** between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. More than one position may be filled from this posting. The City of Palo Alto is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

About the Opportunity About the Opportunity: Reporting to the Dispatch Supervisor, the Public Safety Dispatcher is responsible for the day-to-day communications function of the Communications Center for the Oakland Campus. The dispatcher will be responsible for answering all calls for service as well as the dispatching of officers to these calls. The dispatcher may also be responsible for monitoring the public safety walk-in center during non-business hours or as needed. Responsibilities: * Receive emergency and non-emergency telephone calls * Determine the nature, location, and priority of requests and dispatch appropriate resources in accordance with established procedure * Enter, update, and retrieve information from a variety of computer systems * Disseminate mass emergency notification alerts when necessary * Monitor radio traffic, security alarms, fire alarms, and video security cameras * Provide referral services and victim resources * Research, collect, analyze, document, and disseminate public safety intelligence * Undergo initial training and maintain knowledge through continuing education * Monitor the 24/7 public safety walk-in center and dispatch officers as needed for walk-in reports * Other duties as assigned Qualification Requirements: Mandatory Job Requirements * High School Diploma or GED equivalent * One or more years of relevant experience * A valid U.S. Driver's License * Certification in a POST Public Safety Dispatcher course or the successful completion of a qualifying course within 6 months of hire * APCO certification within six months of hire * Candidates must pass a criminal background check * Candidates will be subject to a drug test and psychological exam * Must currently possess, or must achieve within first three months; CPR (BLS/HCP) certification Required Skills * Ability to multi-task, prioritize, and quickly synthesize information * Ability to remain calm, stay focused, and utilize sound judgement in rapidly evolving, stressful emergency situations * Excellent verbal and written communication skills * Strong computer skills, typing skills, and ability to learn new software * Excellent interpersonal skills and ability to work effectively with a wide variety of people * Has a professional phone manner and a service mentality * Is team and goal oriented * Ability to exercise discretion in handling confidential information Preferred Qualifications: * Bachelor's Degree in criminal justice, communications, leadership, or other related area is preferred * Former dispatch or law enforcement experience strongly preferred * Call-taking experience preferred * Experience in a higher education setting preferred * Certifications in any applicable training and courses related to the dispatch function & emergency communications. Salary Grade: $33/hour Additional Information: Click here to see an overview of the University's comprehensive benefits package including educational incentives, comprehensive medical coverage, retirement plans, and fitness/wellness programs. Position Type Safety and Security Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit ************************************* for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José. The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at ************, 711 (TTY), or via email at *************************. About the Department The San José Fire Department's (SJFD) core mission is to serve the community by protecting life, property, and the environment through prevention and response. SJFD is a high-volume, high-performance, all-risk Fire Department that protects approximately 200 square miles including, residential, commercial, high-rise, wildland interface areas, and several high-hazard occupancies. For additional information visit click here. Click here for information about the Fire Communications Division. Click here for the California Equal Pay Act Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose's website at ***************************** . This position is open until filled with the next review date of Monday, December 16, 2024 Position Duties The San José Fire Department (SJFD) is seeking to fill multiple Senior Public Safety Dispatcher positions in the Communications Division. Senior Public Safety Dispatchers (Senior PSDs) are responsible for supervising a team of Public Safety Radio Dispatchers (PSRDs) assigned to a shift in the Communications Center. PSRD is the journey-level class for public safety dispatching within the City of San José wherein incumbents are required to handle the full range of telephone answering and dispatch functions. Responsibilities of the Senior PSD include, but are not limited to the following: Supervising PSRDs, including approving time-off and other scheduling requests in accordance with the established guidelines. Assigning PSRDs to work the various dispatch positions within the Communications Center. Conducting training sessions and drills to maintain the efficiency and coordination of their assigned team. Evaluating the performance of team members and giving frequent feedback to subordinates. Preparing written training evaluations and performance appraisals. Investigating and responding to resident, department, and allied agency concerns or complaints. Coordinating with Chief Officers in the field regarding matters affecting department operations. Performing additional support tasks when assigned to an administrative role in the Operations Unit, Training Unit, Quality Improvement Unit, or Systems Support Unit. Performing all duties of the PSRD classification. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. The starting salary will be determined by the selected candidate's qualifications and experience. In addition to the salary, employees in the Senior Public Safety Dispatcher classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay and a (3.75%) Public Safety Radio Dispatcher Certification Pay. Salary range(s) for this classification is/are: $115,356.80 - $140,358.40 (pensionable) $125,450.52 - $152,639.76 ( including non-pensionable and certification pay ) Minimum Qualifications Education and Experience Completion of high school or equivalent (General Education Development [GED] Test or California Proficiency Certificate) AND three (3) years of experience answering, processing, and dispatching emergency requests from the public for law enforcement, fire department, or emergency medical services resources. Required Licensing (such as driver's license, certifications, etc.) Possess a valid State of California driver's license. Must possess within three (3) months of employment and maintain the Emergency Medical Dispatch and Emergency Fire Dispatch certification through the International Academies of Emergency Dispatch. Other Qualifications The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Ability to provide direct supervision to subordinates by establishing realistic priorities within available resources, assigning work functions to others appropriately, and ensuring adherence to applicable policies and procedures. Ability to coach subordinates by providing guidance, opportunities, and motivation to improve employee's capabilities. Ability to use appropriate interpersonal styles and methods to resolve conflict between two or more people. Ability to display initiative by exhibiting resourceful behaviors, anticipating possible problems and being proactive. Building Trust - Communicates an understanding of the other person's interests, needs and concerns; identifies and communicates shared interests and goals; identifies and communicates differences as appropriate; demonstrates honesty, keeps commitments, and behaves in an appropriate manner. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel. Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions. Flexibility - Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment. Multi-Tasking - Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s). Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Reliability - Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Selection Process: The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise. Please ensure your availability on the dates listed, as alternate dates may not be available. Internal candidates will be granted leave time (if needed) to participate in the selection process but must participate off-duty. Tentative Timeline for the first review *subject to change Review of Application- October 14, 2024 Candidates not currently employed as a PSRD with San José Fire Department: CritiCall exam (online) - October 23 - 30, 2024 Assessment Center - which may include written, practical, and/or scenario exercise(s) and/or an oral board-style interview - Week of November 18, 2024 Selection Interview -week of December 2, 2024 Candidates not currently employed as a PSRD with San José Fire Department: Background investigation - Week of December 9, 2024 Candidates not currently employed as a PSRD with San José Fire Department: Conditional Job Offer subject to medical, psychological evaluation, and polygraph -week of January 27, 2025 Formal Job Offer a. Internal candidate - week of December 9, 2024 b. External candidate - week of March 24, 2025 If you have questions about the duties of these positions, the selection or hiring processes, please contact Lorena Diez at *************************. Additional Information: Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process. Please note that applications are currently not accepted through CalOpps or any other third party job board application system. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email ************************* and we will research the status of your application.

The City of Campbell's Police Department is seeking qualified candidates for Public Safety Dispatcher!Under general supervision, to receive and transmit routine and emergency telephone, radio and computer messages; to keep a variety of police records; and to do related work as required. Example of Duties Typical duties will include, but are not limited to: Answers all telephone calls promptly and courteously; makes rapid and accurate determination of the nature of each call and the degree, severity, and location of any emergency; Refers non-emergency callers to the appropriate agency or other resource; Questions emergency callers to elicit complete and accurate information necessary for emergency response and enters information in the computer-aided dispatch system; Gather information using multiple audio and visual resources; Selects emergency response units in exact accordance with established user agency policies and procedures; Promptly and properly alerts response units in exact accordance with user agency policies and procedures; Maintains current status on all field units; Closely monitors any situation presenting a potential danger to the life or safety of field personnel and takes immediate action to dispatch assistance as required; Maintains radio contact with field units and enforces proper channel control, discipline, and courtesy; Maintains records and logs reflecting the outcome and details of emergency incidents; Participates in training and evaluation activities to establish and maintain a high level of proficiency; Accesses automated law enforcement systems, inputs data and information, and makes accurate entries into automated record files in accordance with applicable laws, statutes and Department of Justice requirements; Builds and maintains positive working relationships with coworkers, other City employees, and the public using principles of good customer service. Qualifications Education and Experience: Graduation from an accredited high school (GED may be substituted for a high school diploma); plus one year of successful full-time responsible experience performing work where the essential functions of the job involved public contact, computer usage or heavy telephone traffic. Knowledge of: Standard communications principles and methods for public service dispatch activities; Standard office procedures and methods, including filing and the operation of common office equipment; Correct English usage, spelling, punctuation and grammar. Ability to: Communicate clearly and concisely with persons under extreme emotional stress; Operate a computer aided-dispatch system; Establish and maintain effective working relationships with those contacted in their course of work including the general public; Type into a computer terminal at a net rate of 40 words per minute; Quickly learn the policies, procedures and performance standards pertaining to the work; Hear accurately and distinctly; speak clearly and precisely; Write legibly; work in a team-based environment and achieve common goals; Work in a confined area, wearing a headset which restricts physical movement about the work area; Work in a highly structured environment where all communications are recorded or documented and reviewed as public record; View multiple video display terminals for extended periods of time in low variable light conditions; Distinguish and interpret the meaning of colors on video display terminals; Distinguish and comprehend simultaneous communications from several sources; Work continuously or uninterrupted as required, standing or sitting for extended periods of time; Perform a high standard of customer service, professional conduct and civic responsibility. Essential duties require the following physical abilities and work environment: General office environment; sit and/or stand for long periods of time; Repetitive keyboarding; reach, squat, lift, and carry up to 25 pounds; Able to travel to various locations within and outside the City of Campbell. HOURS OF WORK Public Safety Dispatchers typically work 12 hours shifts, with 4 work days one week and 3 work days the following week. Shifts available area a day and night shift, or variation, that can rotate every six months. Dispatchers may have to work weekends, holidays and overtime. SPECIAL CONDITIONS Incumbents must have the ability to work, as assigned, on schedules that may include Saturdays, Sundays, holidays, and non-traditional work hours; and a willingness to work overtime as required. OTHER REQUIREMENTS Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting and may include polygraph and/or psychological testing. Supplemental Information Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. Applications are only accepted online. Emailed or faxed applications will not be accepted. Resumes should be attached separately. Please do not substitute “see resume” on the employment history section of the applications. A completed employment application and supplemental questionnaire must be received by the Human Resources Division by the closing date. Your application will be rejected if any of the required documents are not included in your application packet. Supplemental Questionnaire: In order to further evaluate your training and experience relevant to the position, applications that do not include responses to the supplemental questionnaire will be rejected. TESTING PROCESS Following initial screening of applications and supplemental questions, those applicants with the most appropriate qualifications will be invited to continue in the selection process. REQUIRED DOCUMENTS FOR APPLICATION: Applicants must submit proof of successful completion of the following: Typing Certificate certifying a minimum of 40 wpm dated within one year of the application date; AND CritiCall Dispatcher test with a passing score dated within one year of the application date; OR P.O.S.T. Entry-level Dispatcher Test with a T-score of 50 or above. Online typing certificates will be accepted. If you do not have a typing certificate and would like to take the test in person, please schedule an appointment at a vocational school or a staffing agency. Express Employment in San Jose offers typing certification tests. To schedule, please call **************. The P.O.S.T Entry-level Dispatcher Test and the CritiCall Dispatcher will be held at the South Bay Regional Public Safety Training at Coyote Valley. Applicants are responsible for calling each location to check dates and make an appointment. Please make arrangements to sign up for one of these tests in advance. LATERAL APPLICANTS: Lateral applicants that are currently employed as a Public Safety Dispatcher (non-probationary) do not need to submit proof of test scores, however a California POST Dispatcher Academy Certificate is required. For questions regarding this recruitment, please call City of Campbell Human Resources at ************ or email *****************. Prior to hiring, applicants must pass a background investigation, a polygraph examination, a psychological exam, and a medical examination. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction will result in disqualification or termination. In compliance with the American with Disabilities Act, the City of Campbell will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Human Resources Division. The City of Campbell is an Equal Opportunity Employer

Under general supervision, receives incoming telephone calls for 911 police, fire, and medical emergency and non-emergency services, and dispatches public safety personnel units and equipment to respond to calls for service utilizing a two-way radio system, Computer Aided Dispatch system, multiple display terminal and other related equipment; evaluates, prioritizes, documents and directs calls to appropriate resources; maintains two-way communications with police, fire and emergency medical units; exercises considerable judgment in transmitting pertinent information to field units and in dispatching emergency personnel and equipment in accordance with established regulations and procedures; and performs other related duties as required. This is the entry level in the emergency communications dispatcher classification series responsible for learning and applying methods, techniques and practices in police, fire and emergency medical dispatching. Initially, incumbents work in a training capacity to learn all aspects of police, fire and emergency medical dispatching. As experience accrues, the incumbent performs with increasing independence. This class is distinguished from the 8239 Public Safety Communications Supervisor in that the latter exercises full supervisory responsibilities over staff and the work of the unit. Job Description EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list. 1. Receives emergency calls and obtains information to determine facts; evaluates such information to determine what type of response is necessary and dispatches the required police, fire or medical service. 2. Dispatches police, fire and emergency medical personnel and equipment on both routine and emergency calls to specific locations utilizing a Computer Aided Dispatch system, multiple video display terminal, radio console and related equipment. 3. Operates a two-way radio system in communicating with a number of mobile units in the field to receive and transmit emergency service messages and information. 4. Evaluates incoming reports of police, fire and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel. 5. Monitors, coordinates and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus. 6. Responds to public inquiries regarding emergency medical service, fire rescue, police assistance, crimes, violations and other offenses; properly classifies and prioritizes any report or complaint information and determines appropriate course of action. 7. Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for fire or medical service assistance, or to notices of wanted persons, stolen property, warrants and all-points bulletins. 8. Maintains record of all calls received and prepares reports of critical incidents. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles, practices and procedures of emergency communications for police, fire and emergency medical dispatching; call evaluation techniques; general geography of city roads, streets, highways, public facilities and buildings; federal and state regulations governing the operation of communications systems for transmitting emergency information and dispatching personnel and equipment; proper office procedures and record-keeping techniques. Ability and Skill to: Operate a public safety computer system and two-way radio; interpret federal communications and departmental regulations, policies and procedures; speak and write in English, spell correctly and communicate in a clear, concise and understandable manner; memorize names and locations; analyze situations accurately, think and act quickly in emergency situations and exercise sound judgment; work under considerable stress caused by a volume of messages or emergency conditions involving the protection of life and property; work under emergency or austere conditions following a disaster; maintain an effective working relationship with supervisors and co-workers; exercise sensitivity with various members of the public; work weekends, nights, holidays, irregular hours and overtime; and ability to operate a computer terminal at 40 words per minute (net). Qualifications MINIMUM QUALIFICATIONS These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement. Education: Possession of a high school diploma or equivalent (GED or High School Proficiency Examination). Experience: Two (2) years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people. License and Certification: None Substitution: Completion of thirty (30) semester units or forty-five (45) quarter units of coursework from an accredited college or university may substitute for one (1) year of the required experience as described above. Additional Information SUPPLEMENTAL INFORMATION Working Conditions: Public Safety Communications Dispatchers work in a fast-paced, highly stressful, and confined environment, wear headsets which restrict physical movement in the work area, and sit or stand and view video displays for extended periods of time. Dispatchers work 8-hour or 10-hour shifts, or longer, and may be assigned to work various schedules which include day shift, swing shift, night shift, weekends, holidays, and overtime. Must be willing and able to respond, report, and mobilize as necessary. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

MINIMUM QUALIFICATIONS A typical way of gaining the knowledge, skills, and abilities for this position is: Equivalent to graduation from high school AND training or experience as specified below: Successful completion of the City's Public Safety Dispatcher Training Program, OR The equivalent of two (2) years full-time experience working independently in emergency services or communications with computer use and/or two-way radio operations with a consolidated public safety agency (dispatching police and fire), OR The equivalent of three (3) years full-time experience working independently in emergency services or communications with computer use and/or two-way radio operations with a non-consolidated public safety agency and possession of a Peace Officer Standards and Training (POST) Dispatch certificate. Other requirements include: Possession of a typing certificate verifying the ability to accurately type a minimum of 35 net words per minute. Certification may be from an online typing test, a recognized business school, or an employment/temporary agency, and must be dated no more than twelve months prior to the date of application. Candidates may be required to take an on-site typing test as part of the selection process. Must be able to pass a medical and psychiatric evaluation. Must be willing to work evening, night, weekend, and holiday shifts. Must be able to travel to various locations within and outside the City of Berkeley to meet program needs and to fulfill the job responsibilities. When driving on City business, the incumbent is required to maintain a valid California driver's license as well as a satisfactory driving record.

RP DEPARTMENT OF PUBLIC SAFETY MISSION STATEMENT: Dedicated to working collaboratively with the community to maintain trust and safety by providing professional services with compassion and integrity The city of Rohnert Park is seeking to fill one (1) Full-Time Public Safety Dispatcher I/II. This recruitment will create and eligibility list for current and future vacancies. Ideal candidates will possess: * High ethical standards * Be committed to providing excellent, friendly customer service * Be a team player and * Have technical and computer skills. Entry level applicants who have completed the POST Dispatcher Basic course are desirable. We are also currently accepting applications for Lateral Dispatchers. To be considered as a lateral applicant, you must: * Have a minimum of two years of dispatching experience within the last three years with a public agency. * Have successfully completed your Communications Training Program in your current agency. * Possess a California P.O.S.T. Basic Certificate. Hired Lateral Dispatchers will receive a $20,000 Recruitment and Retention Bonus as follows: * $5,000 upon completion of communications training program * $5,000 upon completion of probationary period * $10,000 upon completion of three years of service Additional Paid Leave Incentives for New Lateral Public Safety Dispatchers as follows: * Initial annual leave bank of 40 hours on date of hire * Initial annual accruals based on date of hire with prior agency for length of service. * If you possess an Intermediate Dispatcher POST Certification, you will receive a 2.5 % Stipend, or if you possess an Advanced Dispatcher POST Certification, you will receive a 5.0% Stipend. APPLICATION PROCEDURES: To be considered for this exciting opportunity, please complete an online application and the required supplemental questions - go to ************** , and click on "Job Opportunities." It is important to complete all the required application materials. All applications will be screened for completeness and possession of minimum qualifications. Applications will be reviewed in detail to identify the most qualified candidates to interview. Work history must include all employment for the last ten years and electronically attach relevant certificates, i.e. POST Dispatcher Basic Course. PLEASE NOTE: You may submit a resume or other relevant documents to further describe your qualifications; however "see resume" will NOT meet the requirements of a "complete" application, including employment history, or be accepted in lieu of responses to supplemental questions. Be advised that your resume and other attachments not specifically requested by the City in order to apply for this position may not be used to determine your qualifications. If you need assistance applying online, please click on the Application Help/FAQ's link: *************************************** DEFINITION Under general supervision, receives law enforcement, fire, medical, and other emergency calls and dispatches public safety units and other City resources following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of general administrative support duties for the Department of Public Safety including record keeping, typing, and filing; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from the Public Safety Communications Supervisor. Functional direction is provided by a Public Safety Sergeant or other management personnel in the absence of the supervisor. Exercises no supervision of staff. CLASS CHARACTERISTICS This is a non-sworn public safety class series that performs the full range of receiving and dispatching emergency calls for the Department of Public Safety. Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. Public Safety Dispatcher I: This is the entry-level classification in the Public Safety Dispatcher series. Initially under close supervision, incumbents with basic experience learn City systems, operations, practices, and procedures. As experience is gained, assignments become more varied and are performed with greater independence. Assignments may vary with the skill and training of the incumbent. Positions at this level usually perform most of the duties required of the positions at the II-level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Public Safety Dispatcher II: This is the journey-level classification in the Public Safety Dispatcher series. Positions at this level are distinguished from the I-level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Work is normally reviewed upon completion and for overall results. Positions in the Public Safety Dispatcher class series are flexibly staffed and positions at the II-level are normally filled by advancement from the I-level after gaining the knowledge, skill, and experience, which meet the qualifications for, and after demonstrating the ability to perform the work of the higher-level class. This class is distinguished from the Public Safety Communications Supervisor in that the latter is the full supervisory-level class in the series responsible for organizing, assigning, supervising, and reviewing the work of staff on an assigned shift involved in police and fire dispatch services. Examples of TYPICAL JOB FUNCTIONS (Illustrative Only) Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. * Receives and evaluates law enforcement, fire, medical, and other emergency calls, and related business calls for the City during an assigned portion of the 24-hours-per-day/7-days-per-week Department of Public Safety operations; provides information and/or transfers calls to the appropriate department, agency, or response organization. * Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and contacting and sending appropriate response unit. * Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units. * Operates computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned. * Monitors security cameras in the Public Safety building and the area surrounding the building. * Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support, or information. * Enters, updates, and retrieves a variety of records from teletype database, including stolen vehicles and property, vehicle registration information, guns and property, and warranted or missing persons. * Accesses Federal, State, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data; relays such information to sworn staff. * Acts as a liaison to the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or related services; determines the nature of the contact; provides factual information regarding services, policies, and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures, and the use of tact and discretion, or directs the caller to the proper individual or agency. * Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files. * Attends necessary training, shift briefing sessions, participates in drills, and test scenarios to prepare for unexpected emergencies. * Performs other duties as assigned. In performing the duties described above, the incumbent is expected to: * Provide outstanding and friendly customer service. * Create and maintain a respectful and collaborative working environment. * Communicate honestly and behave in a manner that is ethical, legal and fiscally responsible. * Demonstrate care for the organization, customers, and coworkers. * Perform work of the highest quality possible. * Practice and encourage initiative and innovation to improve the workplace. KNOWLEDGE OF: * Functions, principles, and practices of law enforcement agencies. * Terminology and procedures used in public safety dispatching. * Operation of computer-aided communications equipment, including multiple telephone lines and radio systems. * City and County geography, maps, streets, landmarks, and driving directions. * Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility. * Principles and practices of data collection and report preparation. * Business arithmetic and basic statistical techniques. * Basic principles of record keeping. * Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. * The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. * Modern equipment and communication tools used for business functions and program, project, and task coordination. * Computers and software programs to conduct, compile, and/or generate documentation. ABILITY TO: * Assess and prioritize emergency situations while remaining calm and using sound, independent judgment. * Memorize codes, names, street locations, and other information. * Read and interpret maps and other pertinent documentation. * Interpret, apply and explain policies, procedures, and regulations. * Attend to multiple activities simultaneously. * Obtain necessary information from individuals in stressful or emergency situations. * Compile and summarize information to prepare accurate, clear, and concise reports. * Perform technical, detailed, and responsible office support work. * Compose correspondence independently or from brief instructions. * Organize, maintain, and update office database and records systems. * Make accurate arithmetic and statistical computations. * Enter and retrieve data from a computer with sufficient speed and accuracy. * Organize own work, set priorities, and meet critical deadlines. * Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks. * Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. * Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. * Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. EDUCATION AND EXPERIENCE: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to completion of the twelfth (12th) grade. Public Safety Dispatcher I: One (1) year of general clerical experience involving public contact. Public Safety Dispatcher II: Two years of dispatching experience with a public agency within the last three years. LICENSES AND CERTIFICATIONS: * Possession of, or ability to obtain, a valid California Driver's License by time of appointment. * Possession of a Police Officer Standards and Training (POST) Basic Dispatcher certificate within 12 months. Public Safety Dispatcher II: * Possession of, P.O.S.T. Basic Dispatcher certificate. PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, and over the telephone and radio equipment. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds and to wear a headset for long periods of time. ENVIRONMENTAL ELEMENTS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. WORKING CONDITIONS Must be available to work holidays, weekends, and off-hours shifts including, but not limited to, 12-hour shifts on a regular basis; may be required to work extended shifts in relief or emergency situations. Incumbents are exposed to difficult situations and work under a great deal of stress. ~EQUAL OPPORTUNITY EMPLOYER~ INFORMATION SUBJECT TO CHANGE

LOOKING FOR EXPERIENCED PUBLIC SAFETY DISPATCHERS! Palo Alto Police Department The Palo Alto Police Department is committed to providing exceptional public safety services and taking a leadership role in building community partnerships. We subscribe to core values that include integrity, accountability, trust, teamwork, a positive attitude, and the professional, impartial treatment of all. Our key responsibilities include: To provide police response to emergency and non-emergency requests for service in a coordinated and timely manner. To apprehend and prosecute offenders and/or resolve investigations in a timely and thorough manner. To minimize injury and property damage by promoting a safe and orderly flow of pedestrian, bicycle and vehicular traffic. To provide coordinated, responsive and reliable 9-1-1 dispatch services. The Role Are you ready for an exciting opportunity? The City of Palo Alto is looking for qualified candidates for the Public Safety Dispatcher II (Lateral) position. Operating under general oversight, the Communications Public Safety Dispatcher II will handle the dispatch of emergency and non-emergency personnel and equipment for various user agencies. This includes responding to service calls covering police, fire, paramedics, ambulance, utilities, public works, and animal control services. Additionally, the role involves providing crucial information to both the public and user agencies. As the journey level in the Public Safety Dispatcher series, this role carries out a wide range of dispatch duties with a high level of autonomy. Duties include receiving assistance requests, assessing response urgency and type, dispatching personnel to handle reported incidents, and monitoring situations for changes and personnel safety during responses. The work often occurs under pressure. Don't miss this opportunity to contribute to public safety and serve our community in a fast-paced and rewarding environment. Apply today to join our team and make a difference! The ideal candidate will possess the following competencies: Comprehensive Dispatch Experience: Proficient in emergency response procedures and protocols across multiple agencies. Critical Thinking and Decision-Making: Quickly assesses situations to determine appropriate responses and actions. Effective Communication Skills: Clear and concise communicator in high-pressure situations, both verbally and in writing. Technical Proficiency: Skilled in using dispatch systems, databases, and communication equipment. Adaptability and Resilience: Maintains composure and efficiency in dynamic and challenging environments. Collaboration and Teamwork: Works effectively with diverse teams and agencies to coordinate responses. Customer Service Orientation: Provides courteous and helpful assistance to callers and responders. Problem Solving Abilities: Identifies issues, gathers relevant information, and resolves incidents promptly. Attention to Detail: Ensures accurate documentation and information dissemination. Commitment to Public Safety: Demonstrates dedication to maintaining community safety and well-being. Benefits: Fantastic benefits package, to learn more click, HERE. Compensation (SEIU): Comprehensive compensation plan, to learn more click, HERE. This position is represented by Service Employee International Union position (SEIU). Essential Duties Essential and other important responsibilities and duties may include, but are not limited to, the following: Receives telephone complaints concerning crimes and police emergencies and dispatches appropriate police patrol units by radio to investigate. Relays instructions and questions for field units. Receives telephone information concerning fire and medical emergencies and dispatches appropriate fire and ambulance units by radio. Relays instructions and questions from field units. Receives telephone complaints concerning utilities and public works emergencies and dispatches appropriate service units to make repairs. Relays instructions and questions from field units. Receives telephone complaints concerning animals and dispatches appropriate animal control units to investigate. Relays instructions and questions from field units. Receive and transmit the above information by operating communication consoles, two-way radio, telephone, paging, various computers including both manual and computer-aided dispatch systems, voice intercom, fire alarm and intrusion alarm equipment and other public safety 911 equipment and applications. Maintain appropriate records, computer data base, maps, diagrams, and written procedures relating to such activities. Operate conventional/automated office machines and equipment. Related Functions: Prepare special reports as may be required. Assist Lead Communications Public Safety Dispatchers and Supervisor, Police Services in projects. Minimum Qualifications Sufficient education, training and/or work experience to demonstrate the possession of the following knowledge skills and abilities which would typically be acquired through: High school graduate or GED, and One year of public safety dispatching experience comprised of law enforcement or fire service dispatch responsibilities. Desired Qualifications Possession of a California P.O.S.T. Public Safety Dispatcher Basic Certificate. Experience with Emergency Medical Dispatch (EMD) protocols. Experience with CLETS/NCIC Databases. Possession of National Academy of Emergency Dispatch Emergency Medical Dispatch (EMD) Certificate. To see full Public Safety Dispatcher II job description, click HERE. Supplemental Information Working Conditions / Physical Requirements: Work in an office environment; sustained posture and intense attentiveness for prolonged periods. Selection Process: Completion of "CritiCall" Exam* Completion of the P.O.S.T. Personal History Statement - Public Safety Dispatcher Oral Panel Interview(s) Comprehensive Police Background Check Polygraph Test Psychological Test Medical Exam Technical Support: Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at ************** between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. More than one position may be filled from this posting. The City of Palo Alto is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

ABOUT OUR JOB Work. Live. Serve. The City of Vacaville - A beautiful place to live, a great place to work! With more than 600 employees, the City of Vacaville values work-life integration and offers alternative work schedules, employee social and wellness activities, competitive pay and a generous benefits and retirement package. Contribute to our vibrant community and join our team! Please see our Police Department recruitment website for more information! The City of Vacaville is seeking highly motivated and dependable individuals who thrive in fast-paced environments to join our Public Safety Communications Team as Public Safety Dispatcher Trainees.This recruitment will establish an eligibility list for future vacancies in this classification that may occur over the next 12-month period. The Vacaville Police Department is committed to delivering high-quality law enforcement services to the community. Our Communications Center is overseen by 1 Communications Manager, 4 Communications Supervisors, and 19 Public Safety Dispatchers. The Vacaville Police Department provides safety and service to the community and prides itself on integrity, ethics and respect for individual human dignity. Public Safety DispatcherTrainee Salary Range: $70,255.73 - $73,954.30/annually Working for the City of Vacaville comes with an excellent benefits package, including: * Medical Insurance at affordable rates - City covers up to 85% of Kaiser premium, other plans are also available * Vision and Dental Insurancemonthly premiums covered 100% by the City * Holiday Pay at 5.38% of base salary * Tuition reimbursement up to a maximum of $2,000 per fiscal year * California Peace Officers Standards and Training (POST) - Intermediate Certificate Pay - $2,999 per year * California Peace Officers Standards and Training (POST) - Advanced Certificate Pay - $6,000 per year * California Public Employees Retirement System (CalPERS) plan enrollment and Retiree Health Savings account See our generous Benefits Summarypage for more detailed information. For a complete job description visit our website at************************ ABOUT YOU The Ideal Candidate: The ideal candidate will have excellent interpersonal skills in order to work effectively across all City departments, all levels of employees and other law enforcement agencies, as well as strong oral and written communication skills. Typical duties and responsibilities of a City of Vacaville Public Safety Dispatcher include: * receiving and responding to routine and emergency calls * referring callers to appropriate agencies * providing general information to the public * assigning calls to Police and Fire units * dispatching units expeditiously and as necessary EDUCATION AND EXPERIENCE- Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education:Equivalent to the completion of the twelfth grade. Experience:One year of clerical experience involving public contact. Some work experience in a public safety agency is desirable. LICENSE OR CERTIFICATE Successful completion of the California Peace Officers Standards and Training (POST) Public Safety Dispatcher Basic Course is required within 12 months of hire and is a condition of passing probation. IMPORTANT:Copies (clear and legible) of the following documents must beattachedat the time of application: * Attach a copy of a valid T-SCORE of 50 or above from a POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) taken within the past 12 months to proceed through the examination process. Applicants may use a T-score from a POST Dispatcher Test administered by another agency. If you do not possess a valid T-score, applicants may contact The Academy, South Bay Regional Public Safety Training Center (*********************** or other local law enforcement agencies and/or basic training academies to determine if they are administering the POST Dispatcher Test. Additional information about the test may be obtained by visiting the Police Officer Standards and Training (POST) website at **************** All applications will be reviewed and screened and only the most qualified candidates, who have submitted required documents, will be invited to continue in the examination process. ABOUT EVERYTHING ELSE This recruitment is currently open and continuous but may close without further notice at any time. The PoliceDepartment is actively reviewing applications as they are received.Interested candidates are encouraged to apply and submit the necessary documents as soon as possible. IMPORTANT:Copies (clear and legible) of the following documents must beattachedat the time of application: * Attach a copy of a valid T-SCORE of 50 or above from a POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) taken within the past 12 months to proceed through the examination process. Applicants may use a T-score from a POST Dispatcher Test administered by another agency. If you do not possess a valid T-score, applicants may contact The Academy, South Bay Regional Public Safety Training Center (*********************** or other local law enforcement agencies and/or basic training academies to determine if they are administering the POST Dispatcher Test. Additional information about the test may be obtained by visiting the Police Officer Standards and Training (POST) website at **************** Please note: If you do not attach proper documentation to your application, you will not be invited to move on to the next steps in the hiring process. Applicants are encouraged to apply online at************************ Application packets may also be requested in person at the Human Resources Department or by calling **************.Cover letters and resumes are encouraged asa supplement but cannotbe accepted in lieu of a completed application packet. IMPORTANT:Contact with applicants will primarily occur via email. Please ensure that your application indicates a valid email address which you check regularly. For ADA information and other Frequently Asked Questions, please clickhere. The City of Vacaville is a proud organization of sophisticated, compassionate and hard-working individuals, committed to honesty and integrity. Applicants considered for appointment will be required to undergo the following, including, but not limited to: a thorough background investigation including CVSA exam, a complete medical exam and a psychological exam.

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José. The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at ************, 711 (TTY), or via email at *************************. About the Department The San José Fire Department's (SJFD) core mission is to serve the community by protecting life, property, and the environment through prevention and response. SJFD is a high-volume, high-performance, all-risk Fire Department that protects approximately 200 square miles including, residential, commercial, high-rise, wildland interface areas, and several high-hazard occupancies. Click here for information on the SJFD Department. Click here for information on Benefits. Click here for information about the Fire Communications Division. Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply, applicants must complete an application via the City of San Jose's website at ****************************** Position Duties The San Jose Fire Department is accepting applications for the position of Public Safety Radio Dispatcher Trainee. This is the entry-level training classification for a career in public safety dispatching within the City of San José. As a Public Safety Radio Dispatcher Trainee, you are provided with formal training, both in the classroom and in the Communications Center, to develop the knowledge, skills, and abilities necessary to perform the full range of public safety dispatching functions. Trainees must successfully complete all formal academic and on-the-job training to be appointed to the class of Public Safety Radio Dispatcher and retain their employment. The annual salary for the Public Safety Radio Dispatcher Trainee classification is $98,793.24 per year. This includes an approximate five percent (5%) ongoing non-pensionable compensation pay and a (3.75%) Public Safety Radio Dispatcher Certification Pay. Duties of the Public Safety Radio Dispatcher include answering emergency and non-emergency telephone calls, complying with medical and fire call taking and dispatching policies and protocols, obtaining information from callers, providing emergency instructions over the telephone, entering data into the computer-aided dispatch (CAD) system, dispatching fire and emergency medical personnel and equipment, providing telecommunications systems support, and performing other related work as assigned. The Public Safety Radio Dispatcher Trainee Training Program includes Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) protocol training. The EMD and EFD certification is a condition of employment. If an employee fails to maintain San José Fire Department protocol compliance standards, the employee is subject to discipline up to and including termination. These positions require working weekends, holidays and/or assignments including swing, midnight, or other nonstandard shifts. Shifts are currently an 8-hour schedule (five days a week). Shift schedules may change based on the needs of the Department and may include an alternate 9-hour schedule (every other set of days off includes three days off). You must be available to work the shift schedule assigned to you by the Department. There is a shift differential payment of $2.25/hour for swing shift and $2.50/hour for midnight shifts. Mandatory overtime will be required during critical incidents or to maintain staffing levels. Wearing a uniform is required. Incumbents receive paid training beginning on their first day attending the Public Safety Radio Dispatcher Trainee Academy. Employee benefits are provided in accordance with the applicable union agreement. Laterals are encouraged to apply. In addition to the base salary, employees in the Public Safety Dispatcher Trainee classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay and a (3.75%) ongoing non-pensionable Public Safety Radio Dispatcher Certification Pay. Salary range(s) for this classification is/are: $ 90,688.00 (pensionable total salary) $ 95,222.40 ( pensionable with 5% non-pensionable total salary) $ 98,793.24 ( pensionable with 5% non-pensionable and 3.75% public safety radio dispatcher certification pay total salary) Upon successful completion of training, Public Safety Radio Dispatcher Trainees are eligible for promotion to the Public Safety Radio Dispatcher classification. The salary range for the Public Safety Radio Dispatcher classification is currently $109,714.87 - $133,370.87 annually. This includes an approximate five percent (5%) ongoing non-pensionable compensation pay and a (3.75%) Public Safety Radio Dispatcher Certification Pay. Minimum Qualifications Education: Successful completion of high school, General Educational Development (GED) certificate, or California Proficiency Certificate Experience: One year of experience receiving, processing and/or dispatching calls in a radio dispatch or call center (one year = 2080 hours) OR, three years of experience working in public contact employment (three years = 6240 hours) Certifications: When assigned to the Fire Department, must possess within three (3) months of employment, and maintain the Emergency Medical Dispatch and Emergency Fire Dispatch certification through the International Academies of Emergency Dispatch. Other Qualifications The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. Building Trust - Communicates an understanding of the other person's interests, needs and concerns; identifies and communicates shared interests and goals; identifies and communicates differences as appropriate; demonstrates honesty, keeps commitments, and behaves in an appropriate manner. Multi-Tasking - Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s). Reliability - Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate. Customer Service- Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor. Social Awareness - Demonstrates the ability to read or sense other people's emotions and how they influence the situation of interest or concern; demonstrates empathy and organizational awareness. In addition, ideal candidates will also possess basic knowledge, skills and abilities to: Pass an intensive background investigation; Learn to accurately and quickly enter information in the computer system while receiving information via radio and telephone; Learn radio codes used in computer-aided dispatch; Retain composure and work accurately under pressure in emergency situations; Read, write, spell, and speak in clear and concise English; Deal tactfully with the public and others; Follow oral and written instructions; Learn and interpret maps; Work in a confined area and wear a radio headset Type Competency in a City approved language other than English is desirable, but not required for employment. Selection Process: The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Applicants deemed most competitive after oral interviews will be required to pass a Fire background investigation, which includes polygraph and psychological screening. Additional phases of the selection process are described below. Tentative Timeline Information Session: Week of 4/21/25 Personal History Questionnaire: 4/23/25-4/30/25 Computer Practical (CritiCall Exam): 4/23/25-4/30/25 Oral Board Interview: 5/12/25-5/14/25 Tour/Sit Along: 5/23/25-6/1/25 Backgrounds: 5/26/25-7/11/25 Selection Interview (2nd Interview): 7/21/25-7/22/25 Poly/Psych/Medical Exams: 7/28/25-8/18/25 Final Job Offer Notifications: 9/8/25 Academy Start Date: 9/29/25 *DATES MAY BE SUBJECT TO CHANGE IF NEEDED* INFORMATION SESSION: The Information Session provides applicants with more details regarding the day-to-day duties of the position(s) and an overall understanding of the hiring and training process. Candidates will also have an opportunity to ask questions of current dispatch personnel. PERSONAL HISTORY QUESTIONNAIRE (PHQ): The most qualified applicants for Public Safety Dispatcher Trainee will be invited to complete an online pass/fail PHQ screening. The PHQ screening is designed to identify applicants who meet the Fire Department's hiring standards. The PHQ screening will consist of approximately 180 questions. The questionnaire will ask applicants to self-report behavior that has been determined to relate directly to job suitability. Applicants should be prepared to provide detailed information of their personal history in the following nine categories: education, employment, driving history, military experience, substance use, financial history, legal history, fire, public safety and/or emergency medical experience, and other general information. COMPUTER PRACTICAL EXAM (CritiCall): Candidates will be invited to take a computerized practical exam. During this exam, applicants are tested in several areas including data entry, multi-tasking, call summary, reading comprehension, map reading and more. Only the most qualified applicants will move forward from this examination. COMPUTER PRACTICAL (CritiCall) TEST PREPARATION: Additional information about the computer practical exam (CritiCall), including a test preparation guide can be found at: ******************************************************* The San José Fire Department will not accept previous test scores; all candidates who pass the PHQ must take and pass the computer practical exam (CritiCall) during this recruitment in order to continue to be considered for the position. ORAL BOARD INTERVIEW: Oral board interviews will be held after candidates pass the practical exam (CritiCall). BACKGROUND: The most qualified candidates who pass the practical exam (CritiCall) and oral board interviews will be considered for advancement to the background. TOUR/SIT ALONG: This is an in-person sit along in the Fire Communications Control Room. Candidates who advance to the background will be notified regarding scheduling of the in-person sit along. If you have questions regarding the duties of this position, please email inquiries to *********************************. The application deadline is Friday, April 11, 2025, at 11:59 PM. If you have questions about the duties of these positions, the selection or hiring processes, please contact Lorena Diez at *************************. Additional Information: Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process. Please note that applications are currently not accepted through CalOpps or any other third party job board application system. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email ************************* and we will research the status of your application.