Dispatcher Jobs in Alaska

Under the supervision of the Public Safety Director, the Dispatcher provides the communication link between the public and emergency services responders (police, fire, emergency and related services). The Dispatcher is responsible for responding to emergency and non-emergency calls for assistance and information, monitoring communications, transmitting messages, and recording incident data. The Dispatcher also provides related administrative support to the Department. For a complete description of the position responsibilities, please refer to the Public Safety Dispatcher Job Description. Qualifications High School Diploma or the equivalent One (1) year in a job requiring public contact. Prior work experience as a dispatcher or similar communications field preferred. Knowledge of multiple cultures and/or languages is preferred. Proficiency in the Yu'pik language is highly desired. Special Requirements This position is considered a public trust position. An applicant must be able to pass a comprehensive criminal records background check to be considered for this position. AN applicant must be able to obtain and maintain an Alaska Public Safety Information Network (APSIN) security clearance. Miscellaneous Information Individuals in this position are exposed to confidential and sensitive information that may involve family, friends, or neighbors. It is important that any Dispatcher be able to maintain the security and confidentiality of any information they become aware of while performing their duties. Job Details Category Public Safety (Police, Fire and Dispatch) Status Open Salary $26.27+ DOQ Posted June 1, 2024 8:00 AM Closing Open Until Filled Tools * Apply Online * Download Application

Medevac Dispatchers play a crucial role in ensuring the safe, efficient, and successful operation of medevac aircraft missions. As the first point of contact for medevac requests, the Dispatcher coordinates medical and flight resources and monitors the operation from start to finish. Additionally, the Dispatcher supports administrative tasks such as logging flight data, managing invoices, and communicating with passengers when necessary. **Responsibilities** **Coordinate Medevac Operations** + Receive and process incoming medevac requests, notifying medical and flight personnel to initiate the operation. + Plan each medevac flight departure with a focus on safety, compliance, and schedule continuity. + Coordinate with pilots and medical crew to ensure adherence to safety protocols. + Analyze weather and airport conditions to anticipate any potential impacts on aircraft operations. **Flight Management** + Create flight plans using airport operations data and runway configurations. + Provide support to pilots to ensure the safe and smooth operation of flights. + Monitor flight progress, alerting crew of any significant changes to flight plans or weather and recommend alternative safety measures as needed. + Perform **flight following** to track the progress of flights and ensure any deviations or delays are addressed immediately. **Communication with Passengers and Crew** + Serve as a point of contact for passengers during medevac operations, providing them with necessary information and updates regarding flight details or changes. + Communicate any important information to passengers regarding scheduling, emergencies, or other logistical issues. **Administrative and Logistical Support** + Input flight logs into Airplane Manager or other flight management systems. + Assist in managing invoices related to medevac operations. + Maintain competency through initial and recurring company-arranged training. + Handle multiple tasks independently, with minimal supervision, prioritizing and completing tasks with high attention to detail. + Other duties as assigned. **Qualifications** + High school diploma or GED is required. + EMT or medical experience is highly desirable. + Prior experience in aircraft dispatch is desirable. + Strong ability to prioritize tasks and adapt to a fast-paced, dynamic environment. + Problem-solving skills with the ability to address both practical and abstract challenges. + Proficiency in computer-based environments, including Windows and web browsers. + A Drivers License with 3 years of good driving on your record for company insurance purposes. **Physical Requirements and Work Environment** + Work is performed in an office environment with standard temperatures, ventilation, and lighting. + High levels of visual concentration are required when preparing flight plans, dispatching aircraft, monitoring flight movements, and recording technical data related to aircraft operations. + Alertness is essential when performing repetitive tasks, such as data entry, and when ensuring the safety and well-being of others. + A pre-employment physical, drug screening, and background check will be required. **Equal Opportunity Employer** NANA Regional Corporation, Inc. and its subsidiaries are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender (including pregnancy, gender-identity and sexual orientation), age, disability, genetic information, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholder of NANA, their spouses and descendants to the extent allowed by law. **Accommodation Requests for Job Seekers with a Disability.** If you are a job seeker with a disability and require accessibility assistance or an accommodation for any part of the employment process, contact us at ******************* or **************. **Default: Location : Location** _US-AK-Fairbanks_ **Job ID** _2025-16744_ **Work Type** _Kelly Schedule_ **Work Location** _Fairbanks_

Responsible and accountable for the daily implementation of the System Status Plan Effectively and professionally provides communications and dispatch services for LifeNet ground and air emergency medical services DUTIES AND RESPONSIBILITIES Utilizes system status management computer system which monitors, updates, and controls the location and movement of units Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response; allocates resources to match dynamic system demands Dispatches and maintains radio communications with units Monitors and documents response times of units Maintain the cleanliness of the dispatch center and work area Follows LifeNet guidelines for customer service Maintain patient confidentiality Investigates and reports all response time exceptions Answers requests and dispatches medical support personnel Completes and submits daily status reports, including response time exceptions, response time reliability, exception percentages (by zone and for overall system), and unusual incidents Monitors system performance and communicates system demands to field while recognizing the needs, capabilities, and limitations of field personnel Responsible for complying with all local, state, and federal employment laws and company policies (i.e., Americans with Disability Act, Affirmative Action Plan, etc...) Comply with continuing education requirements and maintain all certifications required by LifeNet, Inc. Function as public relations representative when dealing with facilities, agencies, etc... Responsible for adhering to all company & departmental policies and procedures. Perform other related duties as required MINIMUM QUALIFICATIONS High school diploma or GED required Current EMT certification & experience desired Current Paramedic certification & experience preferred Must type minimum of 30 WPM Current Driver's License required Current BCLS certification required EMD certification preferred upon hire, but required within 90 days of employment CPR instructor certification preferred Knowledge of local geography Familiarity with data entry procedures Effective written and oral communication skills Effective interpersonal skills STRESS FACTORS Occasionally: Hazards, fatigue, boredom Frequently: Intense tasks Constantly: Repetitive tasks, high pressure, MCI's, high call volume, life and death situations PHYSICAL REQUIREMENTS: Occasionally: Lifting up to 25 pounds Frequently: Walking inside and outside, pushing, pulling, balancing, carrying up to 10 pounds, stooping, twisting, bending, leaning, reaching over shoulder level, upper body flexibility Constantly: Hearing/listening, seeing, clear speech, touching, typing, kneeling, sitting, fine hand & finger movement, multiple physical & mental activities performed at the same time WORK ENVIRONMENT: Occasionally: Confined areas, extended day, extreme heat, dirt/dust, works alone, fumes/odors/mists Frequently: Extreme cold Constantly: Works with and around others, face-to-face and verbal contact with others, shift work, inside, temperature changes, noise, electrical equipment MENTAL REQUIREMENTS: Occasionally: Complex writing Frequently: Complex reading, clerical Constantly: Simple reading and writing, memorization, analyzing, perception/computation, problem solving, simple math skills, judgment, reasoning, decision making. EQUIPMENT USED Constantly: Maps, pager, telephone recording equipment, digital paging terminal, computer tape drive units, voice recorder tape system, multi-track audio recorder and remote, radio, facsimile, computer/typewriter, computer monitor, keyboard, telephone, calculator, copy machine, stapler, 3 hole punch, switchboard console, television monitor, kitchen appliance, vacuum cleaner, cleaning equipment, security monitors, printers

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The Public Safety Dispatcher is an entry-level position in the Communications division of the City of Kenai Police Department. Under general supervision, the Dispatcher coordinates public safety (Police, Fire, and EMS) response to protect life and property through prompt, courteous, and efficient call processing and dispatching. The Dispatcher transmits, receives, and relays information to and from an array of local, state, and federal government entities. This position also performs a variety of general clerical and data entry duties. The position includes daily contact with the public and government agencies, often in emergency situations that require the employee to influence and direct conversations, often in stressful circumstances. The employee must be self-disciplined and exercise discretion when handling sensitive information. Kenai Police Department communications personnel are held to a high level of professional skill and technical ability. Personnel are trained to maintain situational awareness in a stressful, multi-tasked environment. This position will be posted for four (4) weeks and a first review of applicants will take place the week of April 28, 2025. Learn more here: ******************************************** * Provides first responder assistance in medical emergencies in accordance with the National Academy of Emergency Dispatch guidelines. Receives, classifies, and prioritizes all incoming calls to the dispatch center, including 9-1-1 calls, emergency and non-emergency calls received from citizens; operates a variety of public safety communications equipment including, 9-1-1 emergency telephone equipment, computer-aided dispatch systems, and multi-channel radio system. * Evaluates response necessary as dictated by a given request for service; determines nature, location, and priority of calls; operates computer-aided dispatch system to create calls for service within response criteria guidelines; assign and dispatch personnel in accordance with policies and procedures; transfers calls to other appropriate agencies in accordance with established procedures; obtains and dispatches other support services as necessary. * Provides accurate deployment tracking of department personnel and equipment to maintain continuous situational awareness. * Operates computer terminals to enter, modify, and retrieve data; use multiple computer programs and quickly navigate between computer and communications programs and applications. * Monitors City-wide and airport alarm systems. * Prepares and maintains numerous reports, logs, alpha and numerical files, report forms, statistical data, and general correspondence using correct English spelling, punctuation, and grammar; prepares documents for routing, including data entry into multiple databases for other state agencies. * Provides a variety of general clerical assistance; greets the public in person; responds to public inquiries in a courteous manner; provides information within the area of assignment; resolves complaints in an efficient and timely manner; corrects citations as necessary; maintains strict confidentiality of all calls, conversations, and written materials. * Reads and comprehends legal and non-legal documents such as driving records, criminal histories, citations, domestic violence paperwork, no-code death advisements, and warrants. * Communicates and coordinates with others in a stressful environment; maintains composure in difficult situations; endures occasional verbal and mental abuse from persons who may be under stress as a result of emergencies or interaction with law enforcement personnel. * Works effectively with co-workers, the public, and others by sharing ideas in a constructive and positive manner, often in stressful situations; establishes and maintains effective working relationships with those contacted in the course of work. * Attends Department and other training programs. * Obtains and maintains security clearance standards as set by the Alaska Public Safety Information Network (APSIN). * Assists with training new dispatchers as required. * Performs assigned duties with speed and accuracy. * Performs job duties with minimal or no supervision. * Maintains the physical ability to perform essential job functions. * Maintains regular, reliable and predictable attendance at work. * Performs other duties as assigned. * Must be at least eighteen (18) years of age. * Must have earned a high school diploma or its equivalent. * The applicant (or employee after hire) must pass a drug screening test and criminal background check, as well as other background investigations. The successful applicant should not have any criminal history that would bar the applicant from obtaining access to Alaska Public Safety Information Network (APSIN) under state and federal laws and regulations. * The workweek is comprised of varied shifts depending upon the needs of the Department. Work schedules provide coverage twenty-four (24) hours a day, seven (7) days a week, including City holidays and shift extensions; the employee may be asked to respond to emergency call-outs when available. * Must possess any combination of training and experience that provide the applicant with the knowledge, skill, and ability to perform the essential job functions. DESIRABLE QUALIFICATIONS Strong oral communication skills, work experience in dealing with people involved in stressful situations, and/or demonstrated ability to work under pressure and in highly stressful situations are highly desirable. WORKING ENVIRONMENT The employee must be able to work during the day or night for long shifts and often alone in a building. The work is performed inside, usually around computers and other electronic equipment. Inside work is usually in buildings, adequately heated, lighted, and ventilated. The work environment exposes the employee to potentially dangerous situations, and to sit in a confined area on occasion behind protective glass. Personal protective equipment is provided and must be used in accordance with best practices, federal and state laws, and City/Department policies and operating procedures. PHYSICAL DEMANDS This position requires a level of physical ability including vision, hearing, speaking, flexibility, and ability to maneuver between computer and electronic equipment in a confined area. While performing the duties of this job, the employee is frequently required to use hands and fingers dexterously (e.g., operate computers, radios, telephones, and other equipment and tools); is regularly required to work inside and in confined spaces; is required to perform general duties that may include, but not be limited to, walking, pushing, pulling, reaching, carrying, and crouching; is required to exert in excess of forty (40) pounds of force occasionally; is required to work in stressful environments and make quick decisions under stress. The employee will regularly be required to sit for extended periods of time and work for long periods without breaks. The employee will be required to work long shifts. Specific vision requirements include close, distance, and peripheral vision and the ability to adjust focus. The employee must be able to hear and to talk and communicate verbally in-person as well as on a radio and telephone. MISCELLANEOUS INFORMATION The City of Kenai is an equal opportunity employer. Employment is based on qualifications free of personal and political considerations, with equal opportunity for all with no discrimination on the basis of race, color, religion, sex, national origin, age, disability, marital status, changes in marital status, pregnancy, parenthood, genetic information or any other basis prohibited by law. * Upon initial appointment to a position, the employee will receive the minimum compensation for the position except in cases when unusually difficulty in filling the vacancy is experienced or when the appointee is exceptionally qualified. When an employee is exceptionally qualified, the City Manager may approve compensation at a level above the minimum but not more than the maximum range. Exceptional qualifications are in addition to meeting the minimum qualifications and include two (2) years of experience as a public safety dispatcher.

Medevac Dispatchers play a crucial role in ensuring the safe, efficient, and successful operation of medevac aircraft missions. As the first point of contact for medevac requests, the Dispatcher coordinates medical and flight resources and monitors the operation from start to finish. Additionally, the Dispatcher supports administrative tasks such as logging flight data, managing invoices, and communicating with passengers when necessary. Responsibilities Coordinate Medevac Operations Receive and process incoming medevac requests, notifying medical and flight personnel to initiate the operation. Plan each medevac flight departure with a focus on safety, compliance, and schedule continuity. Coordinate with pilots and medical crew to ensure adherence to safety protocols. Analyze weather and airport conditions to anticipate any potential impacts on aircraft operations. Flight Management Create flight plans using airport operations data and runway configurations. Provide support to pilots to ensure the safe and smooth operation of flights. Monitor flight progress, alerting crew of any significant changes to flight plans or weather and recommend alternative safety measures as needed. Perform flight following to track the progress of flights and ensure any deviations or delays are addressed immediately. Communication with Passengers and Crew Serve as a point of contact for passengers during medevac operations, providing them with necessary information and updates regarding flight details or changes. Communicate any important information to passengers regarding scheduling, emergencies, or other logistical issues. Administrative and Logistical Support Input flight logs into Airplane Manager or other flight management systems. Assist in managing invoices related to medevac operations. Maintain competency through initial and recurring company-arranged training. Handle multiple tasks independently, with minimal supervision, prioritizing and completing tasks with high attention to detail. Other duties as assigned. Qualifications High school diploma or GED is required. EMT or medical experience is highly desirable. Prior experience in aircraft dispatch is desirable. Strong ability to prioritize tasks and adapt to a fast-paced, dynamic environment. Problem-solving skills with the ability to address both practical and abstract challenges. Proficiency in computer-based environments, including Windows and web browsers. A Drivers License with 3 years of good driving on your record for company insurance purposes. Physical Requirements and Work Environment Work is performed in an office environment with standard temperatures, ventilation, and lighting. High levels of visual concentration are required when preparing flight plans, dispatching aircraft, monitoring flight movements, and recording technical data related to aircraft operations. Alertness is essential when performing repetitive tasks, such as data entry, and when ensuring the safety and well-being of others. A pre-employment physical, drug screening, and background check will be required.

The City of Kodiak is recruiting for a full-time Public Safety Dispatcher. Under supervision, this position is responsible for performing emergency and non-emergency communication services in support of law enforcement, emergency medical services, and fire departments that include, but are not limited to: receiving and directing non-emergency and emergency calls; assisting public walk-ins; determining initial jurisdictions; establishing and maintaining contact with partner agencies; assisting with the search and detainment of prisoners; monitoring burglar and fire alarms; processing records; assisting with storage of property and evidence; and monitoring closed-circuit television to identify and report suspicious activity. The Public Safety Dispatcher must be characterized by unquestionable personal and professional character and integrity, be free of cultural and ethnic bias, maintain a strong ethical code in both personal and professional life, desire to diligently protect and serve the community through courage, compassion and respect, and display personal conduct above reproach. The Police Department provides quality law enforcement services to the community and assistance to citizens who request services that may be related to the well-being of life, health, and property. The Public Safety Dispatcher must perform these duties in a manner that reflects positively on the City and the Department. * Serves as the communications and information source for police officers and other public safety personnel. * Receives emergency and non-emergency telephone calls dealing with emotional, injured, and/or victimized individuals; questions callers and solicits crucial information needed in the given situation; and dispatches appropriate personnel. * Prioritizes emergency calls; relays crucial information to the proper personnel using telephones, two way radios, computer software, and/or a paging system; and uses computers, database software, and emergency response programs to provide real-time support. Specific responsibilities include: providing guided instructions to callers; providing dispatched public safety personnel with scene and/or subject updates; searching databases to provide pertinent information, and monitoring the status and location of dispatched personnel. * Opens and completes dispatch call records; updates property records and radio logs; enters and deletes warrants, and uses the Alaska Public Safety Information Network (APSIN) to perform person and vehicle checks. Monitors alarms and closed-circuit televisions and reports suspicious activity as necessary. * Provide accurate and professional service to the public, coworkers, and other law enforcement agencies; establish and maintain effective working relationships with coworkers and other agencies. * Attends meetings, conferences and training sessions; reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in dispatch. * Activate public warning systems as needed. * Assist with the search or detainment of prisoners for the Jail as necessary. * Maintain and keep confidential all information obtained during the course of work. * Conducts field training for new employees as needed. * Performs other duties as assigned. High school diploma or General Education Development (GED) and three years of experience which involve a substantial amount of public contact and general office duties; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Must have a valid Alaska driver's license or ability to obtain within 30 days of hire, and be eligible for access to criminal justice information network systems. Possess or ability to obtain First Aid/CPR/AED Certifications. Must possess the ability to type at least a net speed of 40 words per minute. PHYSICAL REQUIREMENTS: Positions in this class typically require: reaching, standing, walking, finger dexterity, grasping, lifting, talking, hearing, seeing and repetitive motions. Specific vision abilities required include seeing in normal visual range with or without correction. Acute hearing and excellent speech without impediments is required. Functions of this position require sufficient physical ability to work in an office setting; walk, stand, or sit for prolonged periods of time; operate office equipment including use of computer keyboard; and ability to speak and hear to exchange information; and occasionally required to stoop, kneel, or crouch, and reach with hands and arms. Light Work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. WORKING CONDITIONS: Majority of work is performed in an office environment, with occasional exposure to dangerous intoxicated and/or disagreeable people under extreme stress and in unsanitary conditions. Work environment will have frequent periods of high stress where control must be maintained. The noise level in the work environment will normally be quiet to moderately noisy depending upon office equipment, telephones in use, and other employees/members of the public with business in the office. Non-traditional work hours are required; shift work requires dispatchers to take breaks and meals when and if workload permits; may be required to work rotating shifts, weekends, holidays and overtime; subject to recall when off duty. If assigned duties as an evidence custodian, may be exposed to dangerous drugs, poisonous, or infectious substances and work within confined space. A typing test must be submitted with the application. A certified typing test can be taken at the Kodiak Job Center or completed online by going to ****************** and completing the '3 Minute Test' in any method and attach the results with employment application.

Supervise and coordinate the dispatch of CDL drivers, ensuring compliance with all State of Alaska transportation regulations, including doubles and Hours of Service (HOS) rules. Monitor and manage dock and yard operations to optimize cube utilization, maximize trailer mileage efficiency, and ensure smooth freight movement. Ensure accurate dispatching by assigning drivers, verifying schedules, and adjusting for operational needs. Receive, review, and process bills of lading, driver vehicle inspection reports (DVIRs), and other transportation-related documents. Update and maintain real-time tracking of driver and equipment status in the dispatch system (TruckMate). Generate and review manifests for outbound trailers, ensuring compliance with routing and load plans. Prepare and submit necessary permits to the Alaska Department of Transportation (DOT) as required. Oversee freight load planning to maximize trailer space and mileage efficiency per trip. Verify documentation accuracy and make necessary corrections before dispatching. Approve driver time records and ensure compliance with company policies and DOT regulations. Respond to freight pickup requests from customers and coordinate scheduling efficiently. Communicate with drivers to provide updates, resolve issues, and ensure adherence to schedules. Report all injuries, accidents, and near misses in a timely manner using the Origami reporting program, ensuring proper documentation and follow-up. Qualifications High school diploma or GED equivalent required. Minimum of 2-3 years of transportation or logistics experience, with prior supervisory or lead experience in dispatch or yard operations. Experience with line haul operations, dock/yard planning, and driver dispatch in compliance with AK state regulations. CDL-A preferred (not required but highly beneficial). Valid driver's license required Knowledge, Skills, and Abilities Strong leadership and supervisory skills, with the ability to manage and direct a team of CDL drivers. In-depth knowledge of AK state transportation regulations, including permitting for doubles, e-logs, HOS, and DOT compliance. Experience optimizing cube utilization and trailer mileage efficiency. Ability to problem-solve and make quick operational decisions under high-pressure situations. Excellent communication skills to interact effectively with drivers, customers, and internal teams. Proficiency in dispatch software (TruckMate preferred) and Microsoft Office Suite (Word, Excel, Outlook). Exceptional organizational skills, with strong attention to detail and accuracy in documentation. Ability to multi-task effectively, managing multiple dispatch priorities in a fast-paced environment. Strong customer service skills, both internally (with drivers and dock staff) and externally (with customers). Experience using the Origami reporting program to document accidents, injuries, and near misses in a timely and accurate manner. Leadership Competencies · Communication: Express ideas in a clear, concise and convincing manner. Exercise good writing, speaking and listening skills. Use good judgement as to what to communicate and the best approach. Foster an open communication environment. · Interpersonal Skills: Treat others with courtesy, sensitivity and respect. Build and maintain strong relationships. Be friendly, approachable, humble and authentic. Have an awareness of your own strengths and weaknesses and strive for improvement. · Respect: Treat people of all levels and all walks of life with respect. Listen for understanding. · Trust: Earn the trust of others by being well intentioned and fair in all dealings. Follow through on commitments. · Accountable: Hold yourself and others accountable for measureable high quality, timely and cost effective results. Accept responsibility for mistakes and continuously strive to improve. · Continuous Improvement: Performs and models Carlile's continuous improvement process and behaviors. Solicit and encourage improvement suggestions from team members. Ensure target condition and improvement efforts are aligned with higher level goals. · Lead and Develop: Commit to developing yourself and others. Plan for succession and provide opportunities for professional growth. Working Environment The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable Accommodations Carlile will make a reasonable accommodation(s) wherever necessary for all employees or applicants with disabilities, provided the individual is otherwise qualified to safely perform the essential duties and assignments connection with the job and provided that any accommodations made do not impose an undue hardship on Carlile.

We are seeking a highly organized and detail-oriented Transportation Dispatcher to coordinate and manage the daily logistics of our transportation operations. The ideal candidate will ensure efficient scheduling, communication, and tracking of vehicles and drivers while maintaining excellent customer service quality and compliance with company policies. The Dispatch position interacts with many departments as it is a hub for access keys to facilities and vehicles. About Denali National Park & Preserve and Doyon/Aramark Joint Venture: Summer days in Alaska stretch nearly endlessly, with up to 20 hours of daylight on the Summer Solstice. Spanning 6.2 million acres, Denali National Park & Preserve is home to Denali, the highest peak in North America, and attracts over half a million visitors annually. Conveniently accessible by road-4.5 hours from Anchorage and 2 hours from Fairbanks. Doyon Limited and Aramark have teamed up in a Joint Venture as the Denali National Park & Preserve's Concessionaire. Open May to September, our operation manages the transportation, retail, guest service and food and beverage concessions with our client; The National Park Service. By road, our 100 Blue Bird Bus Fleet takes guests past the 15-mile public access point daily during summer months, allowing people to hike, view wildlife, climb, and camp where few people have set foot. This is a seasonal role with ideal dates of April 19 - September 20, 2025. We offer competitive wages, paid Holidays, Sick Pay and Benefits Stipend. On-site housing and meal plan ($15/day all inclusive!) & local discounts! Employees are responsible for knowing the environmental aspects and associated impacts of their job position. Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training. Job Responsibilities Dispatch Operations: * Schedule and dispatch drivers to appropriate locations based on customer requests, service requirements, and available resources. * Monitor vehicle routes and adjust schedules to optimize efficiency and reduce delays. * Ensure timely communication with drivers to provide updates, changes, or instructions. Communication: * Act as the primary point of contact for drivers, customers, and internal teams. * Act as first response for emergencies and as the communication hub for management and staff during emergencies. * Address inquiries, provide status updates, and resolve issues promptly and professionally. * Maintain clear and consistent communication with all stakeholders to ensure smooth operations. * Monitor, inform, and enforce wildlife protocol to the standards of the National Park Service guidelines. * Act as the main point of contact for the visitors inside the National Park interested in hiking/biking and understanding how they get out of the park once they get off their assigned bus. * Work closely with the visitors as they disembark from the buses to hike in order to find out when they will need a ride out of the park. * Work with the bus drivers to organize and assign where you will place the visitors to get out of the park. * Coordinate with our East End Dispatchers to communicate additional bus needs and transmit information back regarding the transportation operation needs. Tracking and Reporting: * Record and report key metrics such as delivery times, delays, and incidents. * Prepare daily, weekly, and monthly reports on transportation performance and efficiency. Compliance and Safety: * Monitor driver adherence to safety protocols, hours of service, and company policies. Problem-Solving: * Quickly identify and resolve logistical or operational challenges, such as route disruptions, vehicle breakdowns, or personnel shortages. * Develop contingency plans to address potential service disruptions. Administrative Duties: * Maintain accurate records of dispatch schedules, delivery logs, and customer communications. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications * High school diploma or equivalent; additional education in logistics or transportation is a plus. * Proven experience in dispatching, transportation coordination, or logistics management. * Excellent communication, organizational, and problem-solving skills. * Ability to work in a fast-paced environment and adapt to changing priorities. * Strong knowledge of transportation regulations and safety standards. Work Environment: * May involve evening, weekend, or on-call shifts depending on operational needs. * This position is outside most of the day. Weather varies and you would be expected to be available in sunshine, rainy, snowy, windy conditions. There is shelter available when not interacting with the visitors. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE). About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter. Nearest Major Market: Alaska Nearest Secondary Market: Fairbanks

This position supports the safe and timely operation of the Borough's fixed route and paratransit bus services. Responsibilities include routing, scheduling, and assigning bus drivers, while maintaining real-time communication to provide alternate routes when necessary. The Transit Dispatcher also manages emergency situations by coordinating with supervisors and relevant authorities and informs the public of any temporary route or schedule changes. Sample Schedules: Monday through Friday 5:30 a.m. to 2:30 p.m. (1 available day shirt) 12:30 p.m. to 9:30 p.m. (1 available swing shift) Saturday and Sunday 5:30 a.m. to 2:30 p.m. (1 available day shift) 12:30 p.m. to 9:30 p.m. (1 available swing shift) Examples of Duties · Coordinates a variety of activities relating to the routing and dispatching of vehicles and operators. · Create, maintain, and monitor daily fixed route and paratransit manifests/schedules. · Monitor and/or respond to a variety of calls including two-way radios, mobile phones, and department phones. · Verify and track vehicle locations via computers and two-way radios. · Communicate effectively on incidents, accidents, emergencies, and issues to the operations supervisor and management staff. Coordinate with supervisors, police, and other dispatchers as required. · Resolve problems efficiently by working with supervisors, maintenance staff, and other appropriate personnel. · Prepare daily trip schedules, reports and documentation. · Collect, record, and verify information for reporting and distribute to relevant staff. · Document operator call-outs and attendance. · Authorize trips outside of transit services, with appropriate consultation, when necessary. · Schedule alternative routes as needed and assist with passenger rides. · Uses computer system to retrieve schedule information. · Provide excellent customer service to passengers and fellow employees. · Complete a variety of daily reports and clerical duties accurately. · Coordinate with drivers and mechanics to address vehicle maintenance issues during service. · Prepare correspondence, reports, and other documents as assigned. · Provides bus schedule information to customers via phone. · Answer and direct business calls to appropriate personnel. · Monitor driver/operator arrival and departure times for accuracy. · Participate in training activities as required. ADDITIONAL JOB DUTIES: Provide instruction to other employees of this or a similar job classification in all aspects of procedure and technique relating to the duties required by this job description unless such instruction requires a specialized certification which the employee doing the training does not have. Assist transit administrative staff with other related tasks. Perform other related duties assigned by Transit Management. Qualifications · Regular, on-time attendance is a critical requirement for this position. · Demonstrates behaviors aligned with professional and ethical standards. · Ability to accept job responsibilities and consistently meet deadlines. · Excellent phone demeanor and customer service skills. · Ability to work independently with minimal supervision. · Ability to interact with interdepartmental personnel. · Positive attitude and sensitivity when dealing with customers and staff with special physical and/or non-neurotypical needs. · Excellent verbal communication, interpersonal, judgment and problem-solving skills. · Ability to perceive, react and communicate positively to the needs of colleagues and customers. · Ability to work effectively under pressure. PHYSICAL ABILITIES INCLUDE: Must be able to hear. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to use hands to finger, handle, or operate objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch; and taste or smell. Each of the listed activities also requires standing, reaching, sitting, walking, bending, stooping, climbing on stools and ladders, and routinely lift and carry items and boxes up to twenty-five (25) pounds. Use of two-way radio and long periods of sitting. Physically capable of operating and/or utilizing all standard safety equipment including safety harnesses, restraints, and any other equipment required by the American Disabilities Act of 1990. Requirements Position is subject to FTA pre-employment and random Drug and alcohol testing. LICENSES: Must have a valid Driver's License for operation of administrative and public vehicles. EDUCATION AND EXPERIENCE: · High School diploma or GED equivalent desired. · 1 -2 years customer service, call-center, or previous dispatch experience preferred, but not required. · Strong computer skills, especially in navigating a Windows environment. · Ability to communicate clearly in English (verbal, written, and typed). · Proficiency in using a standard business telephone system for communication. Any combination of related education and/or related experience will be considered if the candidate possesses the demonstrated ability.

The City of Wasilla is currently recruiting applicants for the Call Taker position with MATCOM. This is a non-exempt, full-time position with benefits. This position is responsible for the initial screening of calls coming into the dispatch center, determining the nature and severity of those calls, and taking the appropriate course of action. This may include determining the required dispatch response, redirecting the caller to a different department, providing information for a resolution to the issue, or transferring the caller to a Dispatcher. As a Call Taker, you will operate a schedule which consists of 12-hour shifts, rotating days off, with expected overtime. Being an excellent typist and multitasker is a MUST for this role in its fast-paced environment. Application Requirements The application package includes the documents listed below. Incomplete applications may be disqualified for further review. * Two Reference Letters * Five Minute Typing Test with a minimum net speed of 50 WPM * Typing test may be obtained from: * Alaska Job Center * Open 8am-5pm No Appointment Necessary * Wasilla Office Location: 877 Commercial Drive, Wasilla, AK 99654 * Phone: ************** * Similar Typing Center Option For Out-of-State Applicants Selection Process * Successful applicants will be invited to take the Critical Test. * Those applicants who pass the Critical Test will be invited to the Oral Board and encouraged to "sit in" and observe in the dispatch center. Pre-Hire Conditions of Employment * Pass an extensive background check * Pass a pre-employment drug test * Pass an audiology exam Please note: This recruitment phase may take up to six weeks. Essential Duties * Effectively communicate with the community and co-workers by giving information, directions, guidance and instructions by telephone and interpersonal methods. * Gather information; receive complaints and/or requests for service (both routine and emergency), via a multi-line telephone system and/or through interpersonal communications. * Correctly determine initial responses for varying Police, Fire, and EMS calls using standardized protocols * Recognize potential emergency situations and effectively transmitting the information to an on-duty Dispatcher. * Provide accurate information to user agencies when needed, in a professional and courteous manner. * May perform clerical work for administrative personnel. * Perform other job-related duties and special projects as assigned. Knowlege, Skills and Abilities * Qualify and pass all initial and yearly APSIN Exams. * Protect APSIN information as required by state law. * Establish and maintain effective working relations with supervisors, co-workers, public and private officials, and the general public. * Maintain composure and effectiveness in highly emotional and stressful situations. * Prioritize actions during multiple response scenarios requiring division of attention. * This position requires the application of communication skills in a calm demeanor with a professional attitude, and a mature disposition all being necessities of the job. * Type at a net speed of 50 words per minute. * Operate a computer terminal and CAD equipment as well as other dispatch resources in accordance with the Department's Standard Operating Procedures. * Understand and operate basic computer program functions such as file, save, recovery and search. * Memorize hot key functions. * Perform telecommunications related functions such as clear speaking ability and excellent listening skills. * Accurately track and submit documents to/from agencies and personnel as needed. * Maintain strict confidentiality of all calls, conversations, and written materials. * Provide and understand geographical detail within service areas. * Homeland Security orientation tests (Incident Command Systems) will be required as a term of employment taken on-line: Entry level IS-100.b within thirty days of date hired and IS-200.b, IS-700.a, and IS-800.b within one year of date of hire. Experience, Education Certificates, and Licenses * High school diploma, GED or equivalent required. * Two years of work experience involving a substantial amount of public contact and office clerical duties. * Must pass an extensive background investigation, audiological examination, and pre-employment drug testing. * Emergency Services, Computer knowledge, Public Safety Communications, or Military related experience is desired. * Applicants will be tested to determine experience, skill level, and abilities. * Telecommunications experience is desired. * Must possess a valid driver's license at time of application and be able to operate a motor vehicle. * Must provide a current (dated within 30 days of request) driving record from the state in which driver's license is held. * Must obtain a valid State of Alaska Driver's License with satisfactory driving record at time of hire. * Be able to obtain and hold a security clearance meeting the requirements of the Alaska Public Safety Information Network (APSIN). * Obtain and maintain Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Telecommunicator (ETC), and CPR certifications.

Dispatcher Trainee opportunities with pay starting at $26.23 per hour (eligible for $28.05 per hour when Dispatcher Minimum Qualifications, outlined below, are met). Dispatcher pay starting at $28.05 per hour (must meet Minimum Qualifications outlined below). Primary Purpose of Job The primary purpose of this position is to receive emergency telephone calls and dispatch appropriate equipment and personnel to provide emergency assistance to the citizens in the areas of Police, Fire, Emergency Medical Services, Rescue, and Public Works. Under the daily direction of the Dispatch and Records Supervisor and the direct supervision by the Lieutenant (Operations), the employee works independently on assigned duties and responsibilities. Essential Duties and Responsibilities * Answers incoming phone calls regarding both emergency and non-emergency situations and documents the call information in order to properly dispatch appropriate personnel and equipment * Prioritizes requests for service on the basis of nature of call and availability of field units * Analyzes geographical locations in order to dispatch the nearest available and most appropriate personnel * Maintains accurate and current awareness of the status and location of all personnel and equipment * Assigns case numbers and verifies completeness of information on documents for accuracy * Monitors building security via video monitors; monitors the main lobby area of the Police Station, officer booking area, prisoner receiving area, and holding cells * Operates FCC approved radio equipment in order to properly and timely dispatch non-emergency and emergency personnel and equipment * Monitors and answers several radio frequencies for local services and other frequencies for adjacent jurisdictions * Operates computer terminals to enter, query, modify, or delete data from the APSIN, NCIC and CAD computer systems and transmits such data based on security standards * Checks computerized records and papers for completeness and compliance with established standards and procedures * Receives from other agencies sorts, disseminates, logs, processes and files a variety of documents, reports, and other records alphabetically, numerically, or by other established classification * Distributes reports to other divisions such as the District Attorney's Office, probation office and courts * Responds to a variety of routine and non-routine inquiries by telephone or in person requiring a working knowledge of departmental policies and applicable laws * Provides after-hours informational assistance to the general public * Establish and maintain effective working relationships with other CBS departments and employees, state and federal officials, and the public * Performs all other duties as assigned Knowledge of: Dispatcher Trainee * Professional office procedures and practices * Office filing systems and procedures Dispatcher * SPD computerize dispatching and data systems such as Computer Aided Dispatch ("CAD") and Report Management ("RMS") complies with Criminal Justice Information System ("CJIS") regulations * Court filings procedures Skills: * Operating a personal computer and Microsoft software such as Word, Excel, and Outlook and any specialized software for public safety operation * Performing computer entry duties with speed, efficiency, and accuracy * Reading, writing, and mathematics, such as would have been obtained at a high school level * Multi-tasking efficiently and effectively Ability to: * Recognize and maintain confidential information * Work under extremely stressful situations which result from responding to emergency situations, including the responsibility for remaining calm and carrying out all duties with the recognition of the threat to life and property * Work within a command structure requiring strict adherence to the following of orders * Dealing with a variety of people calmly and professionally in a customer service situation, including times when the situation may be stressful * Make decisions, sometimes quickly, as to the best course of action for responding to emergency situations * Communicate well with others, both orally and in writing, using both technical and non-technical language * Understand and follow oral and written policies, procedures and instructions * Use logical and creative thought processes to develop solutions according to written specifications and oral instructions * Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines * Quickly learn and put to use new skills and knowledge Minimum Qualifications Dispatcher Trainee is considered a training, entry-level position * High School diploma or a GED; some college credits, preferred; and * Some work experience dealing with other in a customer service, office setting, retail, or related area, preferred; or * Any equivalent combination of education, experience, and training which provides the knowledge, skills, and abilities necessary to perform the work Dispatcher * Completion of the Association of Public Safety Communications Officials basic dispatcher course; and * Completion of SPD Dispatch Training Program, emergency medical dispatcher certification, and Field Training Evaluation Program; and * Twelve months as a Sitka Public Safety Dispatcher Trainee; or * Prior dispatching experience for another public safety agency, in Alaska preferred Others Job Requirements or Expectations * Possession of, or ability to obtain within 90 days of hire, a valid driver's license issued by the State of Alaska * Must maintain Criminal Justice Information System (CJIS) and Alaska Public Safety Information Network (APSIN) access, emergency medical dispatcher certification, and security clearance while employed by SPD * Demonstrated ability to type 35 correct words per minute * Must wear uniform within specified standards * Will be required to pass background check and drug screen * Employees will be required to work different 12-hour shifts including early mornings, evenings, nights, weekends, and holidays and be on-call for 24 hours when necessary Working Conditions: * Primarily works in an office work environment at the Police Station Specific Physical Requirements: * Frequently stands, sits, and walks * Occasionally bends, stoops, reaches, and grasps * Occasionally balances, crouches, climbs, and crawl * Regularly operates office equipment requiring repetitive hand and arm movement and coordination using a computer and keyboard * Occasionally lifts, pushes, or pulls up to 20 pounds * Occasionally lifts, pushes, or pulls up to 50 pounds, with or without the assistance of proper equipment or the help from another * Hearing acuity that demonstrates in both ears no hearing loss greater than 40 decibels at 500 hertz, 1000 hertz, 2000 hertz, and 4000 hertz, with or without the use of a hearing aid * Visual acuity of at least 20/40 in each eye, with or without corrective lenses * Peripheral field vision of at least 70 degrees in the horizontal meridian in each eye * Visual acuity that permits the recognition of and the ability to distinguish gross colors including red, yellow, green, blue, white, and black. General Physical Requirements: * Sufficient clarity of speech and hearing or other communication capabilities which permits the employee to communicate effectively during emergency * Sufficient vision or other powers of observation which permits the employee to review documents in electronic and hardcopy form and to manage multiple screens and communication devices at a time * Sufficient manual dexterity which permits the employee to operate computers and related communication equipment * Sufficient personal mobility and physical reflexes which permits the employee to function in an office and police/jail environment

Thank you for considering employment with the City and Borough of Sitka. The following information is provided to give potential applicants awareness regarding the job. If a range of pay is advertised, starting pay dependent on experience and qualifications aligned with job requirements. Primary Purpose of Job & Essential Duties/Responsibilities Dispatcher Trainee opportunities with pay starting at $26.23 per hour (eligible for $28.05 per hour when Dispatcher Minimum Qualifications, outlined below, are met). Dispatcher pay starting at $28.05 per hour (must meet Minimum Qualifications outlined below). Primary Purpose of Job The primary purpose of this position is to receive emergency telephone calls and dispatch appropriate equipment and personnel to provide emergency assistance to the citizens in the areas of Police, Fire, Emergency Medical Services, Rescue, and Public Works. Under the daily direction of the Dispatch and Records Supervisor and the direct supervision by the Lieutenant (Operations), the employee works independently on assigned duties and responsibilities. Essential Duties and Responsibilities • Answers incoming phone calls regarding both emergency and non-emergency situations and documents the call information in order to properly dispatch appropriate personnel and equipment • Prioritizes requests for service on the basis of nature of call and availability of field units • Analyzes geographical locations in order to dispatch the nearest available and most appropriate personnel • Maintains accurate and current awareness of the status and location of all personnel and equipment • Assigns case numbers and verifies completeness of information on documents for accuracy • Monitors building security via video monitors; monitors the main lobby area of the Police Station, officer booking area, prisoner receiving area, and holding cells • Operates FCC approved radio equipment in order to properly and timely dispatch non-emergency and emergency personnel and equipment • Monitors and answers several radio frequencies for local services and other frequencies for adjacent jurisdictions • Operates computer terminals to enter, query, modify, or delete data from the APSIN, NCIC and CAD computer systems and transmits such data based on security standards • Checks computerized records and papers for completeness and compliance with established standards and procedures • Receives from other agencies sorts, disseminates, logs, processes and files a variety of documents, reports, and other records alphabetically, numerically, or by other established classification • Distributes reports to other divisions such as the District Attorney's Office, probation office and courts • Responds to a variety of routine and non-routine inquiries by telephone or in person requiring a working knowledge of departmental policies and applicable laws • Provides after-hours informational assistance to the general public • Establish and maintain effective working relationships with other CBS departments and employees, state and federal officials, and the public • Performs all other duties as assigned Knowledge, Skills, & Abilities Knowledge of: Dispatcher Trainee • Professional office procedures and practices • Office filing systems and procedures Dispatcher • SPD computerize dispatching and data systems such as Computer Aided Dispatch (“CAD”) and Report Management (“RMS”) complies with Criminal Justice Information System (“CJIS”) regulations • Court filings procedures Skills: • Operating a personal computer and Microsoft software such as Word, Excel, and Outlook and any specialized software for public safety operation • Performing computer entry duties with speed, efficiency, and accuracy • Reading, writing, and mathematics, such as would have been obtained at a high school level • Multi-tasking efficiently and effectively Ability to: • Recognize and maintain confidential information • Work under extremely stressful situations which result from responding to emergency situations, including the responsibility for remaining calm and carrying out all duties with the recognition of the threat to life and property • Work within a command structure requiring strict adherence to the following of orders • Dealing with a variety of people calmly and professionally in a customer service situation, including times when the situation may be stressful • Make decisions, sometimes quickly, as to the best course of action for responding to emergency situations • Communicate well with others, both orally and in writing, using both technical and non-technical language • Understand and follow oral and written policies, procedures and instructions • Use logical and creative thought processes to develop solutions according to written specifications and oral instructions • Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines • Quickly learn and put to use new skills and knowledge Minimum Qualifications & Other Job Requirements/Expectations Minimum Qualifications Dispatcher Trainee is considered a training, entry-level position • High School diploma or a GED; some college credits, preferred; and • Some work experience dealing with other in a customer service, office setting, retail, or related area, preferred; or • Any equivalent combination of education, experience, and training which provides the knowledge, skills, and abilities necessary to perform the work Dispatcher • Completion of the Association of Public Safety Communications Officials basic dispatcher course; and • Completion of SPD Dispatch Training Program, emergency medical dispatcher certification, and Field Training Evaluation Program; and • Twelve months as a Sitka Public Safety Dispatcher Trainee; or • Prior dispatching experience for another public safety agency, in Alaska preferred Others Job Requirements or Expectations • Possession of, or ability to obtain within 90 days of hire, a valid driver's license issued by the State of Alaska • Must maintain Criminal Justice Information System (CJIS) and Alaska Public Safety Information Network (APSIN) access, emergency medical dispatcher certification, and security clearance while employed by SPD • Demonstrated ability to type 35 correct words per minute • Must wear uniform within specified standards • Will be required to pass background check and drug screen • Employees will be required to work different 12-hour shifts including early mornings, evenings, nights, weekends, and holidays and be on-call for 24 hours when necessary Working Conditions & Physical Requirements Working Conditions: • Primarily works in an office work environment at the Police Station Specific Physical Requirements: • Frequently stands, sits, and walks • Occasionally bends, stoops, reaches, and grasps • Occasionally balances, crouches, climbs, and crawl • Regularly operates office equipment requiring repetitive hand and arm movement and coordination using a computer and keyboard • Occasionally lifts, pushes, or pulls up to 20 pounds • Occasionally lifts, pushes, or pulls up to 50 pounds, with or without the assistance of proper equipment or the help from another • Hearing acuity that demonstrates in both ears no hearing loss greater than 40 decibels at 500 hertz, 1000 hertz, 2000 hertz, and 4000 hertz, with or without the use of a hearing aid • Visual acuity of at least 20/40 in each eye, with or without corrective lenses • Peripheral field vision of at least 70 degrees in the horizontal meridian in each eye • Visual acuity that permits the recognition of and the ability to distinguish gross colors including red, yellow, green, blue, white, and black. General Physical Requirements: • Sufficient clarity of speech and hearing or other communication capabilities which permits the employee to communicate effectively during emergency • Sufficient vision or other powers of observation which permits the employee to review documents in electronic and hardcopy form and to manage multiple screens and communication devices at a time • Sufficient manual dexterity which permits the employee to operate computers and related communication equipment • Sufficient personal mobility and physical reflexes which permits the employee to function in an office and police/jail environment Please reach out to the City and Borough of Sitka Human Resources department at the below information if you have any questions or concerns.

is open to Alaskan Residents only. Please check our residency definition to determine if you qualify. WHAT YOU WILL BE DOING As an Emergency Services Dispatcher 1 with the Alaska State Troopers you will be expected to: * Maintain positivity and resiliency while providing support for the field enforcement units of the Department of Public Safety at the Alaska State Troopers Northen Operations Center. * Display professionalism, compassion, and support to all individuals contacted in the line of duty. This includes, but is not limited to, the public, field enforcement units, civilian staff, other agencies, and coworkers. * Answer emergency and non-emergency calls for service via radio and phone for areas throughout the State of Alaska. offering a 30% mission-critical pay bonus in addition to the salary listed in the job posting OUR ORGANIZATION, MISSION, AND CULTURE: The Department of Public Safety strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property. As an Emergency Services Dispatcher, you will be instrumental in ensuring this mission is met by providing direct support for law enforcement activities. As an Emergency Services Dispatcher, you will contribute to a positive workplace culture based on transparent communication, teamwork, continuing education, accountability, respect and integrity. THE BENEFITS OF JOINING OUR TEAM: Emergency Services Dispatchers serve as the first point of contact in emergency situations and are the lifeline for many citizens around the State of Alaska and State Troopers in the field. You will be provided training opportunities to grow and develop your skills and further your career opportunities within the Department of Public Safety. THE WORKING CONDITIONS YOU CAN EXPECT: .Emergency Services Dispatchers serve as the first point of contact in emergency situations and are the lifeline for many citizens around the State of Alaska and State Troopers in the field. You will be provided training opportunities to grow and develop your skills and further your career opportunities within the Department of Public Safety WHAT WE ARE LOOKING FOR: We are interested in candidates who possess some or all of the following position specific competencies: * Applicants with the ability to produce consistently high-quality work in an environment with numerous interruptions and rapidly shifting priorities * Applicants with the ability to work with confidential and sensitive information * Applicants who are willing to work shiftwork, weekends, holidays, and overtime * Applicants with the ability to operate multiple telephone lines * Applicants with exceptional critical thinking skills The Department of Public Safety strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property. All positions support or carry out the Department's mission. If our mission interests you and this position embodies your strengths, please consider joining our team. More information about the Department of Public Safety can be found on our website: ********************** Minimum Qualifications Two years of work experience. This experience must include six months of experience that entails clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs. AND The ability to type at a net speed of 30 words per minute with no more than three errors per minute. OR Any combination of education from an accredited college (three semester hours or four quarter hours equal one month of experience), vocational education (150 hours equal one month of experience), and/or work experience may substitute for up to 18 months of non-specific work experience. Special Note: Specific positions in this job class may require incumbents to be Emergency Medical Certified, Emergency Police Certified, or Emergency Fire Dispatch Certified. Shift work may be required. A background investigation will be required upon initial employment. This job class requires individuals to multitask and maintain emotional control and composure to work effectively during emergencies, crisis situations, and/or extremely stressful conditions. Additional Required Information COVER LETTER A cover letter is NOT required for this position. Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process. ADDITIONAL INFORMATION * A typing test demonstrating the ability to type 30 words per minute must be submitted with the application. There are many free websites where typing tests can be performed and recorded. * Shift work will be required. This position requires use of the Alaska Public Safety Information Network (APSIN), which means a background investigation including fingerprinting will be conducted. * This position requires individuals to multitask and maintain emotional control and composure to work effectively during emergencies, crisis situations, and/or extremely stressful conditions. FIREARMS This position requires the use or possession of a firearm or ammunition. In accordance with the federal Omnibus Consolidated Appropriations Act of 1997 (PL 104-208), if you have been convicted of a misdemeanor crime of domestic violence, you may not hold this position. A "misdemeanor crime of domestic violence" is an offense that is (1) a misdemeanor under Federal or state law; and (2) has, as an element, the use or attempted use of physical force, or the threatened use of a deadly weapon, committed by a current or former spouse, parent, or guardian of the victim, by a person with whom the victim shares a child in common, by a person who is cohabiting with or has cohabited with the victim as a spouse, parent, or guardian, or by a person similarly situated to a spouse, parent, or guardian of the victim. If you have ever been convicted of a misdemeanor crime of domestic violence, do NOT apply for this position. BACKGROUND CHECK This position requires the incumbent to submit to a fingerprint based criminal history background check. Due to the sensitive nature of this position, and required access to APSIN, an applicant with criminal convictions will not move forward in the selection process. CONFIDENTIALITY AGREEMENT The successful candidate will be required to read, understand, and agree to via signature, an agreement of confidentiality concerning the work commonly encountered within the Department of Public Safety to qualify for this position. EDUCATION To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time. WORK EXPERIENCE Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer's name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process. NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting. MULTIPLE VACANCIES This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies. EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call ************** or ************** in Juneau or TTY: Alaska Relay 711 or ************** or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer. NOTICE If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at******************************************************************** WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at ************** (toll free) or ************** if you are located in the Juneau area. Requests for information may also be emailed *********************************. Contact Information For specific information in reference to the position please contact the hiring manager: Rhonda Phillips Emergency Dispatch Manager Phone: ************ ************************** Careers with the State of Alaska offer MANY benefits The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work. For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.) Insurance Benefits * Health insurance, which includes employer contributions toward medical/vision/dental * The following employee groups are under AlaskaCare Benefits administered by the State: See ************************************** for additional information. * AVTEC * Confidential * Correctional Officers * Marine Engineers * Mt. Edgecumbe Teachers * Supervisory * Unlicensed Vessel Personnel/Inland Boatman's Union * Exempt employees (not covered by collective bargaining) * The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. * General Government * Labor, Trades and Crafts * Public Safety Employees Association * Masters, Mates & Pilots * Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit) Optional Insurance Benefits * Group-based insurance premiums for * Term life (employee, spouse or qualified same sex partner, and dependents) * Long-term and short-term disability * Accidental Death and Dismemberment * Long-term care (self and eligible family members) * Supplemental Survivor Benefits * Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits * Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) * Matching employer contribution into a defined contribution program (new employees) * Employer contribution into a defined benefit or defined contribution program (current employees) * Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security * Option to enroll in the Alaska Deferred Compensation Program * Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See ******************************* for additional information Paid Leave & Other Benefits * Personal leave with an accrual rate increase based on time served * Twelve (12) paid holidays a year Employer State of Alaska Address PO Box 110201 Juneau, Alaska, 99811 Phone ************** (Statewide toll-free number) ************** (Juneau and out-of-state callers) Website ****************************

Job Title: Rental Dispatch Lead Department: Rental Reports to: Sales Manager Benefits Compensation: $30 an hour 401(k) matching and profit sharing Dental insurance Heath savings account Health insurance Paid time off Vision insurance Summary The Rental Dispatch Lead directs rental department operations to streamline processes, ensure departmental accuracy, and enhance customer and employee satisfaction, while improving efficiency in manpower, materials, and equipment utilization. Essential Functions: Oversee daily operations of the Rental Department. Answer rental calls and assist walk-in customers. Ensure rental paperwork, including photos and rental agreements, are correctly completed before equipment leaves the yard. Perform weekly invoicing for rentals, damages, and fuel billing promptly. Arrange shipping of equipment, secure competitive bids, and track freight. Process DMV paperwork for rental fleet vehicles. Supervise and direct daily tasks for Rental Tech and Yard/Wash Bay staff. Complete receiving paperwork and update equipment records within 24 hours. Conduct equipment check-ins, photograph, and perform preliminary damage inspections upon return, notifying supervisor of any damages. Issue service requests for rental and sales equipment, ensuring timely completion. Complete Purchase Order requests for stock equipment as needed. Manage inventory for attachments and complete year-end inventory counts. Coordinate with sales personnel on equipment availability, freight quotes, and shipping logistics. Maintain and update equipment records, including transfers, rental rates, and status changes. Schedule delivery drivers and oversee yard and facility maintenance, including emergency repairs and special projects. Generate reports and spreadsheets as requested by management. Code invoices related to freight and rental equipment inter-branch transfers. Other duties as assigned. Core Competencies Communication Proficiency Problem Solving/Analysis Project Management Strategic Thinking Time Management Thoroughness Technical Capability Multi-tasking Education and Experience High School Diploma with a minimum of two years of relevant experience. Physical Requirements Primarily a sedentary role, requiring standard office equipment usage. Work occurs mostly in an office environment, with occasional walking, standing, bending, and lifting up to 50 lbs. Job Type: Full Time, Non-Exempt We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

*This is a part time position under the State of Alaska PERS Regulations. The selected employee will work (less than 30 hours per week) and will not be eligible for paid personal leave, holiday pay, or other benefits. To compensate the lack of benefits the City pays 15% above the contracted rate.* This position is that of an Emergency Services Call Taker in a primary public safety answering point (PSAP). This position is performed under both direct supervision and indirect supervision. The position is responsible for simultaneously answering multi-line telephones, including 911, while maintaining computer aided dispatch (CAD) systems and other computer applications. Receives, coordinates, and disseminates critical information from various sources. On occasion it provides updates to emergency personnel utilizing multi-channel radio. This position works in the Fairbanks Emergency Communications Center located in the police station. This position is bargained through PSEA and reports to the Emergency Center Manager.Essential Job Functions: * Responsible for providing customers and the public with a wide variety of services relating to public safety matters. * The Department Head or designee will determine work priorities and job assignments as required by the Department. * Processes initial paperwork for case management through information received from Police Officers and dispatch. * Involves contact with the public either by phone, in writing, or in person and requires considerable amounts of tact, patience, and diplomacy. * Work requires the sincere desire to provide quality serves to the public and to resolve customer's problems in an expeditious and courteous manner. * Occasionally, the employee is subject to mental pressure caused by irate clients who may use abusive language. The employee must remain calm and courteous to client and customers, regardless of the situation. * Full performance in the job requires a complete understanding of policies, regulations, as well as a complete understanding of public relations. * Work performance is evaluated for the quantity and quality of service provided to the department's mission of protecting and servicing the public. * Operates enhanced 911 telephone system with multi-screen controls; answers emergency and non-emergency calls for service; determines locations and nature of call; provides emergency instructions; obtains and records vital information. * Operates NCIC / APSIN databases to retrieve and disseminate information necessary to conduct Public Safety operations. * Performs general office duties, to include faxing, copying, filing, shredding, scanning, and email correspondence. * Reads / interprets maps for the field personnel to assist in locating certain geographic areas using and Alaska State, city, and borough maps by applying knowledge of the road system and geography to provide appropriate and timely assistance. * Initiates CAD entries regarding calls for service, creating the foundation of reporting, utilizes CAD to research historical incidents and notifications, providing information and increased responder safety. The above examples are representative of assignments performed by this class are not intended to be all inclusive. Knowledge, Skills, and Abilities: Candidates hired must satisfactorily demonstrate these factors during a prescribed probationary period for continued employment. * Ability to maintain a high degree of confidentiality. * Ability to communicate in a clear, concise, and effective manner, using simple language and organizing ideas logically, both in speaking and in writing. * Ability to view multiple screens and utilize multiple input / output devices such as keyboards and mice to perform the dispatch functions. * Effective decision-making / problem-solving skills based on a limited amount of information in crisis or emergency situations. * Skilled use of modern office equipment (e.g. various keyboards, multi-line telephone systems, photocopiers, radio devices, fax machines, shredders, ect.). * Recognize and monitor communications equipment problems and notify appropriate personnel for repair. * Type at 50 words per minute. * Operate computer aided dispatch (CAD) equipment. * Ability to establish, develop, and maintain courteous and effective working relationships. * Accept and apply constructive criticism and critiques. * Maintain emotional control and work effectively during emergencies, crisis situations, or extremely stressful conditions. * Consistently speak in a clear, well-modulated voice. * Memorize, retain, and accurately recall information and codes. * Multi-task, organize, prioritize, and adapt to constantly changing situations and effectively take appropriate action within Fairbanks Emergency Communications Center policies and procedures. * Read, understand, and interpret moderately difficult to complex written information (e.g. policies, procedures, rules, regulations, statutes, ect.). * Understand verbal instructions in the use of specialized equipment. * Work independently with minimal supervision, exercising good judgement in the safeguarding of confidential or sensitive information. * Perform detailed work with a high degree of accuracy, at times during stressful situations. * Accurately understand various transmissions, (e.g. telephone, radio, ect.) and transcribe information (e.g. numbers, letters, names, and facts) from one source to another in a timely manner. * Effectively interpret a variety of maps and dispatch information to dispatch personnel. * Accurately interpret and follow Department policies and procedures. * Work within deadlines to complete assignments. * Interact with visitors in person in a courteous, professional, and effective manner. * Develop, lead, and participate in a team environment. * Successfully complete training program. * Obtain security clearance to operate APSIN (Alaska Public Safety Information Network). * Ability to obtain and maintain cardiopulmonary resuscitation (CPR) certification. * Ability to work within a 24 hour / 7 day emergency dispatch center operation setting. * Ability to work shift work, which may include working on holidays, irregular hours, and overtime with possible extension of shift hours at times with short notice. * Work within a confined area with limited mobility. * Work extended periods of time with limited breaks during peak call loads or extreme emergencies. * Perform work using a headset with microphone. * Requires sufficient hearing to listen to telephone and radio transmissions. * Must be a US Citizen * Possess a high school diploma or GED * One year of clerical, customer service, public contact experience, or related education. * Minimum typing speed of 50 words per minute with a maximum of 4 errors. * Obtain and maintain a security clearance for access to the Alaska Public Safety Information Network (APSIN) and the National Crime Information Center (NCIC) systems. * Must be able to pass a background investigation. Applicants may be referred for drug testing as part of the screening process. The Fairbanks Emergency Communications Center is a drug-free workplace. Illicit drug use, to include the use of marijuana, will exclude an otherwise eligible candidate from hire.WORK ENVIRONMENT AND PHYSICAL DEMANDS * The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light objects and uses tools or equipment requiring a high degree of dexterity. * The work is typically performed in a communications center, a large open room containing multiple workstations. In addition to the typical sensory requirements of working in the environment: * Job duties require a visual acuity and field of vision that allows for the clarity and sharpness of vision necessary to read and enter data in both print and electronic forms on a variety of interfaces. * Job duties require the ability to communicate orally and speak clearly and effectively. * Hearing must follow the National Emergency Number Association's (NENA) Hearing Standards for Public Safety Telecommunicators. * Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. The City of Fairbanks is committed to the full inclusion of all qualified individuals and providing reasonable accommodation to qualified individuals with disabilities. Please notify us if you require a reasonable accommodation to apply for a job or to perform the job duties listed above.

When you step into the role as a Dispatcher One with the University of Alaska Fairbanks Emergency Communication Center (UAFECC), you will become part of a recognized team of professionals. We serve the University of Alaska Fairbanks with integrity, honor and commitment. As a Dispatcher One you will learn from the bottom up, how to be an emergency dispatcher. Starting with basic call entry, our Computer Automated Dispatch (CAD) system will be your first stop. You will learn to type information into the call screen, update unit information and use the CAD to keep track of ongoing calls. As a Dispatcher One it will be your responsibility to ensure that correct and timely information is updated into the CAD for the responding units. Everyday you will be tasked with handling a variety of systems, including alarm monitoring. From general alarms to fire and burglary, it will be part of your job duties to learn and understand the appropriate response type for each alarm and to dispatch accordingly. The alarms aren't the only system as a Dispatcher One you will be expected to monitor. At any given moment the Dispatch center you could receive emergency phone calls or you could be answering an after hours call from a student needing let into their dorm. Each of these calls carries their own level of service, as a Dispatcher One you will be tasked with organizing these calls and correctly handling their dispatch. A lot of the after hours calls on campus require you, as a Dispatcher One, to understands who on campus handles such issues. You will need to understand the different departments on campus and when to dispatch them. To thrive in this role, it will be imperative that you complete required trainings on time and efficiently. As a Dispatcher One you will be issued a variety of trainings that will need to be completed within your first year of employment. These trainings range from basic call taking training to National Incident Management trainings through FEMA. As a member of UAFECC we believe that keeping ourselves up to date on changes in our fields through training is very important and we embrace a willingness to learn. Most of our trainings are self-paced, so it will be important for you as a Dispatcher One to be on top of your trainings as well as your daily work. Time management is an important skill to master as a Dispatcher One. Minimum Qualifications: This role requires that you are able to work in a rapid pace, ever changing and multitasking environment. As a Dispatcher One, while a lot of your skills will be developed throughout training, it will be important coming in that you employ a sense of service. While we have a varied number of tasks assigned to us throughout our work day, the foundation to everything we do is customer service. We serve the public. As a Dispatcher One, you will be expected to be calm, courteous and helpful with every caller and every visitor. You must be able to type a minimum of 35 wpm. Position Details: This position is located on the Troth Yedda' campus in Fairbanks. This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 77, step 15 $26.41, based on education and experience. Applications will be reviewed on a rolling basis until a successful candidate is identified. Review of application materials will begin immediately. Search and selection procedures will be closed when a sufficient and viable number of qualified candidates have been identified. To be considered for this position, applicants must include a cover letter and resume. A typing test will be required. *To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible. The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at ************. UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: ********************************* The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check. Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act. If you have any questions regarding this position, please contact Valerie Rickards, UAF Police Department Administrative and Fiscal Officer, at *********************, or ************. All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business. * Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years. Access to the reports is available at: UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: ******************************************* Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: ************ or ********************* / ************ or uaa_*************************. UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: ***************************************** Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: ************ or *******************. UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: ********************************************************************** Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: ************ or emailing ********************.

Under the supervision of the Public Safety Director, the Dispatcher provides the communication link between the public and emergency services responders (police, fire, emergency and related services). The Dispatcher is responsible for responding to emergency and non-emergency calls for assistance and information, monitoring communications, transmitting messages, and recording incident data. The Dispatcher also provides related administrative support to the Department. For a complete description of the position responsibilities, please refer to the Public Safety Dispatcher Job Description. Qualifications High School Diploma or the equivalent One (1) year in a job requiring public contact. Prior work experience as a dispatcher or similar communications field preferred. Knowledge of multiple cultures and/or languages is preferred. Proficiency in the Yu'pik language is highly desired. Special Requirements This position is considered a public trust position. An applicant must be able to pass a comprehensive criminal records background check to be considered for this position. AN applicant must be able to obtain and maintain an Alaska Public Safety Information Network (APSIN) security clearance. Miscellaneous Information Individuals in this position are exposed to confidential and sensitive information that may involve family, friends, or neighbors. It is important that any Dispatcher be able to maintain the security and confidentiality of any information they become aware of while performing their duties. Job Details Category Permanent Bargaining Unit Positions Status Open Salary $26.27+ DOQ Posted June 1, 2024 8:00 AM Closing Open Until Filled Tools * Apply Online * Download Application

The City of Wasilla is currently recruiting applicants for the Call Taker position with MATCOM. This is a non-exempt, full-time position with benefits. This position is responsible for the initial screening of calls coming into the dispatch center, determining the nature and severity of those calls, and taking the appropriate course of action. This may include determining the required dispatch response, redirecting the caller to a different department, providing information for a resolution to the issue, or transferring the caller to a Dispatcher. As a Call Taker, you will operate a schedule which consists of 12-hour shifts, rotating days off, with expected overtime. Being an excellent typist and multitasker is a MUST for this role in its fast-paced environment. Application Requirements The application package includes the documents listed below. Incomplete applications may be disqualified for further review. Two Reference Letters Five Minute Typing Test with a minimum net speed of 50 WPM Typing test may be obtained from: Alaska Job Center Open 8am-5pm No Appointment Necessary Wasilla Office Location: 877 Commercial Drive, Wasilla, AK 99654 Phone: ************** Similar Typing Center Option For Out-of-State Applicants Selection Process Successful applicants will be invited to take the Critical Test. Those applicants who pass the Critical Test will be invited to the Oral Board and encouraged to “sit in” and observe in the dispatch center. Pre-Hire Conditions of Employment Pass an extensive background check Pass a pre-employment drug test Pass an audiology exam **Please note: This recruitment phase may take up to six weeks.** Essential Duties Effectively communicate with the community and co-workers by giving information, directions, guidance and instructions by telephone and interpersonal methods. Gather information; receive complaints and/or requests for service (both routine and emergency), via a multi-line telephone system and/or through interpersonal communications. Correctly determine initial responses for varying Police, Fire, and EMS calls using standardized protocols Recognize potential emergency situations and effectively transmitting the information to an on-duty Dispatcher. Provide accurate information to user agencies when needed, in a professional and courteous manner. May perform clerical work for administrative personnel. Perform other job-related duties and special projects as assigned. Knowlege, Skills and Abilities Qualify and pass all initial and yearly APSIN Exams. Protect APSIN information as required by state law. Establish and maintain effective working relations with supervisors, co-workers, public and private officials, and the general public. Maintain composure and effectiveness in highly emotional and stressful situations. Prioritize actions during multiple response scenarios requiring division of attention. This position requires the application of communication skills in a calm demeanor with a professional attitude, and a mature disposition all being necessities of the job. Type at a net speed of 50 words per minute. Operate a computer terminal and CAD equipment as well as other dispatch resources in accordance with the Department's Standard Operating Procedures. Understand and operate basic computer program functions such as file, save, recovery and search. Memorize hot key functions. Perform telecommunications related functions such as clear speaking ability and excellent listening skills. Accurately track and submit documents to/from agencies and personnel as needed. Maintain strict confidentiality of all calls, conversations, and written materials. Provide and understand geographical detail within service areas. Homeland Security orientation tests (Incident Command Systems) will be required as a term of employment taken on-line: Entry level IS-100.b within thirty days of date hired and IS-200.b, IS-700.a, and IS-800.b within one year of date of hire. Experience, Education Certificates, and Licenses High school diploma, GED or equivalent required. Two years of work experience involving a substantial amount of public contact and office clerical duties. Must pass an extensive background investigation, audiological examination, and pre-employment drug testing. Emergency Services, Computer knowledge, Public Safety Communications, or Military related experience is desired. Applicants will be tested to determine experience, skill level, and abilities. Telecommunications experience is desired. Must possess a valid driver's license at time of application and be able to operate a motor vehicle. Must provide a current (dated within 30 days of request) driving record from the state in which driver's license is held. Must obtain a valid State of Alaska Driver's License with satisfactory driving record at time of hire. Be able to obtain and hold a security clearance meeting the requirements of the Alaska Public Safety Information Network (APSIN). Obtain and maintain Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Telecommunicator (ETC), and CPR certifications. Please read the below information carefully. This applies to your application submission. Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Leaving sections of the application blank, noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting. At time of application, applicants are requested to submit if applicable: Copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcript) if using education to meet the minimum qualifications. Three (3) professional references, two of which must be from a current or former supervisor (not applicable for internal positions). Reference requests are automatically sent upon submission of your application for certain positions. SUPPLEMENTAL QUESTIONS For your application to be evaluated you must answer the Supplemental Questions. Be sure to read each question carefully, answers cannot be changed once your application is submitted. Supplemental questions regarding certification, licenses or experience will be verified against information in your application and/or resume, failing to list required experience may cause your application to be denied. EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below. EEO STATEMENT The City of Wasilla complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call **************. The City of Wasilla is an equal opportunity employer. DRUG-FREE WORKPLACE POLICY In compliance with the Drug-Free Workplace Act of 1988 the City of Wasilla prohibits the unlawful manufacture, distribution, dispensing, possession, or use by an employee of a controlled substance as defined in Schedules I through V of Section 202 of the Controlled Substances Act (21 USC 812), and as further defined by policy at 21 CFR 1308.11 - 1308.15 is prohibited in any workplace of the city. Any individual who conducts business for the city, applies for a position or conducts business on the city's property is covered by the drug-free workplace policy. The policy includes, but is not limited to, all employees, contractors, volunteers, interns, and applicants. NOTICE If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com' domains. For information on allowing emails from the ‘governmentjobs.com' domains, visit the Lost Password Help page located at ***************************************************************************************