Directory Assistance Operator job description
Updated March 14, 2024
6 min read
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Example directory assistance operator requirements on a job description
Directory assistance operator requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in directory assistance operator job postings.
Sample directory assistance operator requirements
- Excellent verbal communication skills
- Ability to multitask and work in a fast-paced environment
- Basic computer proficiency
- Ability to work flexible hours, including nights, weekends, and holidays
- High school diploma or equivalent
Sample required directory assistance operator soft skills
- Empathy and patience when dealing with customers
- Strong listening and problem-solving skills
- Attention to detail and accuracy
- Ability to work well in a team environment
- Positive and professional attitude
Directory Assistance Operator job description example 1
Heritage Auctions directory assistance operator job description
(Entry-level)
Set your sights on a career at Heritage Auctions, headquartered in Dallas, Texas, with offices in New York, Chicago, Beverly Hills, London, Hong Kong, and other cities. Heritage Auctions is the largest auction house founded in the U.S. and serves more than 40 different auction categories, including Coins, Sports, Comics, Historical, Jewelry, Fine & Decorative Art, Wine, and many more.
SUMMARY:
Responsible for the presentation of consignment items which includes sorting, heavy lifting, cleaning, and labeling. This position will help unpack, tag, and enter property information into database and assist with client pickups after auctions.
LOCATION:
South of Dallas/Fort Worth International Airport, NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane
ESSENTIAL DUTIES & RESPONSIBILITIES: Pre-auction tasks
Must have a high school diploma or equivalent, or 1-2 years related experience and/or training, or equivalent education and experience.
SKILLS & ABILITIES:
Set your sights on a career at Heritage Auctions, headquartered in Dallas, Texas, with offices in New York, Chicago, Beverly Hills, London, Hong Kong, and other cities. Heritage Auctions is the largest auction house founded in the U.S. and serves more than 40 different auction categories, including Coins, Sports, Comics, Historical, Jewelry, Fine & Decorative Art, Wine, and many more.
SUMMARY:
Responsible for the presentation of consignment items which includes sorting, heavy lifting, cleaning, and labeling. This position will help unpack, tag, and enter property information into database and assist with client pickups after auctions.
LOCATION:
South of Dallas/Fort Worth International Airport, NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane
ESSENTIAL DUTIES & RESPONSIBILITIES: Pre-auction tasks
- Enter item information into the computer system accurately
- Ensure all items are imaged promptly
- Prepare (sort, clean, label) items for auctions
- Prepare orders for shipping in compliance with established procedures
- Ship orders immediately after auctions
- Process and forward items remaining onsite until payments are received
- Inform supervisors of any discrepancies
- Review and match numbers accurately
- Other duties may be assigned
Must have a high school diploma or equivalent, or 1-2 years related experience and/or training, or equivalent education and experience.
SKILLS & ABILITIES:
- Must be proficient in Microsoft applications, specifically Word and Excel
- Have excellent communication skills
- High ability to effectively multitask and meet deadlines
- High willingness to perform repetitive tasks; be highly detail-oriented
- Work well with others and have a positive attitude.
- Individuals must be able to work in a fast-paced, team-focused environment.
- The individual may repeatedly lift to 40 pounds.
- Individuals must withstand long periods of repeating tasks, sitting, walking, looking at a computer monitor, and phone handling.
- Reasonable accommodations may enable individuals with disabilities to perform the essential functions.
- Department Hours: 6:00 AM - 2:30 PM or 3:00 AM - 2:30 PM Monday through Friday.
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Directory Assistance Operator job description example 2
Axis directory assistance operator job description
This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.
At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.
All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.
Role and Responsibilities
This position is for an Identity Access Management Engineer I with 2 - 3 years' experience working with password management and certificate tooling and identity access management (IAM). This position will manage/support ~3,600 accounts/clients. The candidate will work as part of the AXIS BTS team under the direction of the AD & Messaging Tower Lead. This position will work with AXIS internal and external business partners, IT organization, and multiple outsourcing providers to effectively deliver infrastructure services and operational assurances in this functional area through the planning and management of:
+ Support the achievement of service levels and metrics-based performance in collaboration with the Outsourcing Suppliers
+ Tracking, and oversight of day-to-day operations
+ Promptly respond and resolve inquiries and escalations. Ensure systemic issues are identified and remedial actions are taken to prevent future occurrences.
+ Ensures adherence to enterprise IT policies and procedures
+ Escalations related to incident management and service requests
+ Adherence to AXIS policies, procedures, and technical standards
+ Provide support for IT and Business project activities
+ Performs other duties as assigned
+ Works under supervision with independent judgement including escalations when necessary.
+ Work outside of regular hours may be required
Technology Specific Job Responsibilities:
+ Working knowledge skills with password and certificate management and IAM in Active Directory, and Azure
+ Strong knowledge of Excel
+ Working knowledge
+ Password management tools
+ Certificate management tools
+ IAM account management
+ Powershell scripting a plus
+ User / Group administration
+ Azure Roles and conditional policies
+ Develop and maintain comprehensive documentation
Qualifications and Education Requirements
+ Bachelor's degree in Computer Science, Business, IT or related field or equivalent experience
+ 2 - 3 years' experience working with password management and certificate tooling and identity access management (IAM)
+ Ideally the candidate should possess:
+ A working knowledge of ITIL
+ At least 2 or more years or more experience working in an enterprise environment
**Desired Skills**
+ Excellent oral and written communications
+ Excellent customer service skills
+ Candidate should possess the following abilities:
+ Manage multiple and competing priorities
+ Identify problems, evaluate alternatives, negotiate, and drive solution implementation
+ Work collaboratively and cooperatively with diverse geographical and cultural groups
+ Establish effective working relationships with staff at all levels, providers, and stakeholders
+ Make timely and effective decisions regarding support operations
+ Interpret data and develop effective operating procedures
+ Organize and present information effectively
+ Be proactive and take initiative and follow through
+ Define problems, collect data, establish facts, and draw valid conclusions
At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.
All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.
Role and Responsibilities
This position is for an Identity Access Management Engineer I with 2 - 3 years' experience working with password management and certificate tooling and identity access management (IAM). This position will manage/support ~3,600 accounts/clients. The candidate will work as part of the AXIS BTS team under the direction of the AD & Messaging Tower Lead. This position will work with AXIS internal and external business partners, IT organization, and multiple outsourcing providers to effectively deliver infrastructure services and operational assurances in this functional area through the planning and management of:
+ Support the achievement of service levels and metrics-based performance in collaboration with the Outsourcing Suppliers
+ Tracking, and oversight of day-to-day operations
+ Promptly respond and resolve inquiries and escalations. Ensure systemic issues are identified and remedial actions are taken to prevent future occurrences.
+ Ensures adherence to enterprise IT policies and procedures
+ Escalations related to incident management and service requests
+ Adherence to AXIS policies, procedures, and technical standards
+ Provide support for IT and Business project activities
+ Performs other duties as assigned
+ Works under supervision with independent judgement including escalations when necessary.
+ Work outside of regular hours may be required
Technology Specific Job Responsibilities:
+ Working knowledge skills with password and certificate management and IAM in Active Directory, and Azure
+ Strong knowledge of Excel
+ Working knowledge
+ Password management tools
+ Certificate management tools
+ IAM account management
+ Powershell scripting a plus
+ User / Group administration
+ Azure Roles and conditional policies
+ Develop and maintain comprehensive documentation
Qualifications and Education Requirements
+ Bachelor's degree in Computer Science, Business, IT or related field or equivalent experience
+ 2 - 3 years' experience working with password management and certificate tooling and identity access management (IAM)
+ Ideally the candidate should possess:
+ A working knowledge of ITIL
+ At least 2 or more years or more experience working in an enterprise environment
**Desired Skills**
+ Excellent oral and written communications
+ Excellent customer service skills
+ Candidate should possess the following abilities:
+ Manage multiple and competing priorities
+ Identify problems, evaluate alternatives, negotiate, and drive solution implementation
+ Work collaboratively and cooperatively with diverse geographical and cultural groups
+ Establish effective working relationships with staff at all levels, providers, and stakeholders
+ Make timely and effective decisions regarding support operations
+ Interpret data and develop effective operating procedures
+ Organize and present information effectively
+ Be proactive and take initiative and follow through
+ Define problems, collect data, establish facts, and draw valid conclusions
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Updated March 14, 2024
Updated March 14, 2024