Director Jobs in Clayton, NC

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  • Agent CEO - Minded Professional - Assigned Business Available

    State Farm 4.4company rating

    Director Job 48 miles from Clayton

    Join the community. Your office may have your name on it, but you're not in this alone. Technical resources are at your fingertips throughout your career. Running a State Farm agency is one of the best small business opportunities in America. We are seeking accomplished professionals to become a State Farm agent in [location]. If you are someone who: Is motivated by helping people and making a difference in the community Wants to run your own business Is driven by achievement and the potential for financial success Can drive results by leading a team Then this may be the right opportunity for you! No prior experience as an insurance agent is required. If you've ever dreamed of running your own business, but didn't know where to start, this could be your dream career. We offer a paid training program along with company support, mentorship, and field development. As a State Farm agent, you can truly make a difference in helping people with their insurance, financial services and banking needs. State Farm is an equal opportunity employer. Click the “Apply” button to be connected with a State Farm representative and to learn more about the State Farm agent opportunity. [Note: The “Apply” button is not an application for employment.] State Farm agents are independent contractors. Compensation is sales and commission based. No base compensation is available with this opportunity. To determine actual compensation, the applicable State Farm Agent's Agreement and corresponding schedule of payments must be used. Information contained herein does not guarantee eligibility to receive compensation or guarantee specific results. Eligibility and actual results will vary.
    $148k-222k yearly est. 9d ago
  • Vice President of Customer Support

    Confidential Company 4.2company rating

    Director Job 14 miles from Clayton

    About the Company Looking for a Vice President of Customer Support who will be responsible for handling the regional team, investigating and resolving customer enquiries and technical issues in a timely and professional manner through a structured and agreed methodology and by contractual service level agreements. Responsibilities Develop and implement a global customer support strategy aligned with the organization's overall goals and objectives. Provide strategic guidance and direction to the team, ensuring alignment with overall goals and objectives. Led, mentor, and managed the customer support team, including recruitment, training, and performance evaluations. Provide ongoing coaching, feedback, and performance evaluations to drive continuous improvement. In-depth knowledge with Support and CRM tools such as JIRA ticketing system. Conduct root cause analysis for support escalations, identify trends, and implement corrective actions. Understand and manage the customer contractual service level agreements (SLA's) and identify areas for misalignment with the product roadmap and/or define opportunities for new development. Identify opportunities to improve customer experience by analyzing customer feedback, survey data, and industry best practices. Collaborate with cross-functional teams to address customer pain points and drive customer-centric improvements. Monitor and analyze customer support metrics and KPIs, such as response times, resolution rates, customer satisfaction scores, and customer retention. Use data-driven insights to identify areas of improvement and implement strategies to enhance performance. Work closely with other departments, such as product development, engineering, and operations, to ensure exceptional customer support across all touchpoints. Qualifications 10+ years of experience in client-facing customer support position Proven experience in a senior customer support role, preferably as a VP of Customer Support or similar. Proven ability to manage complex projects and multiple priorities in a fast-paced environment. Strong analytical skills and experience with support metrics and data analysis. Strong leadership, strategic thinking, and communication skills. Ability to inspire and manage a team effectively. In-depth understanding of customer support strategies, market dynamics, and industry best practices. Education University Degree in Computer Science, Computer Programming, Computer and Information Technology, Software Engineering or related field. Certification Industry certifications such as: MCP, MSSE, MSCA CCNP, CCNA desired
    $105k-160k yearly est. 15d ago
  • Managing Director of Client Growth and Partnerships

    Gelia 2.5company rating

    Director Job 14 miles from Clayton

    Gelia is a $40+ million B2B marketing agency, recognized as one of the top 15 U.S. marketing agencies for five consecutive years. With an average client tenure of 23 years, we specialize in blending time-tested advertising principles with the latest martech tools to achieve measurable, lasting results. At Gelia, we foster a culture of stability, growth, and meaningful relationships. The Opportunity: Are you ready to step into a role where your expertise and relationships can thrive? As the Managing Director of Client Growth and Partnerships, you'll have the chance to grow accounts, shape agency revenue, and achieve new heights of success. This position offers stability, a voice in shaping the agency's direction, and the opportunity to focus on meaningful client partnerships in a collaborative, mid-sized agency environment. This role is ideal for someone eager to unlock their full potential and push past current limits while building something significant and lasting. What You'll Do: Build and nurture long-term client partnerships, serving as a steady and trusted contact. Drive agency growth by expanding revenue through acquiring new accounts and strengthening existing ones. Collaborate with cross-functional teams to ensure the seamless delivery of exceptional client experiences. Contribute strategically by identifying and aligning client needs with Gelia's strengths and services. Focus on relationship-driven account management, ensuring client satisfaction and retention. What You'll Bring: 7+ years of experience in account management, client leadership, or business development within an agency environment. A proven track record of cultivating and maintaining strong, relationship-focused client partnerships. A forward-thinking approach to uncovering growth opportunities and driving meaningful results. Collaboration skills that foster confidence and inspire productive teamwork. The desire to push your potential and achieve new levels of success. Why Join Gelia? Stability and Growth: Enjoy the opportunity to grow within a supportive and collaborative environment. Legacy and Innovation: Be rewarded for building something significant, with recognition for both past successes and ongoing contributions. Collaborative Culture: Join a team that values relationships, respect, and collaboration. Recognition and Impact: Be part of an agency consistently ranked among the top in the industry. How to Apply: If you're ready to focus on meaningful client relationships, achieve new heights, and build something remarkable, we'd love to hear from you. Apply now to join Gelia and be part of a success story driven by partnership and innovation.
    $116k-227k yearly est. 43d ago
  • Director of Learning & OCM, Systems Implementation Training

    Trainingfolks

    Director Job 21 miles from Clayton

    Role Brief Reporting to the President & Co-Founder, the Director of Learning & OCM, Systems Implementation Training is responsible for building and managing a practice focused Organizational Change Management and end user adoption for large-scale systems implementation projects. This role will drive growth, oversee client engagements, and lead the successful delivery of custom training solutions that enable our clients to achieve their business objectives and realize a faster return on investment (ROI) for their learning investment. The ideal candidate will have extensive experience rolling out Microsoft Dynamics 365 and other enterprise systems with an appreciation for the motivations of client stakeholders, software vendor relationships and systems integration partners. This role collaborates with senior leaders who oversee multi-million-dollar projects and manages a team of internal and external consultants to build and execute system specific training and user behavior and engagement. Owning end to end service delivery from client readiness advisory and frontend needs analysis to curriculum development, training implementation and post launch support to measurement of success will be the keys to success. Role Essentials Instructional Design and Adult Learning: Skilled in creating learner-centric training programs using methodologies like ADDIE and SAM. Change Management: Proven ability to drive change, engage stakeholders, and enhance user adoption during technology implementations. Business Acumen: Understands the impact of technological changes on business processes, end user training, and program delivery for measurable outcomes. Enterprise Technologies: Deep understanding of ERP, CRM, SCM, HRIS, and LMS systems, with a focus on how these platforms impact business operations and learning strategies. Client Focus: Builds trusted relationships with senior stakeholders and aligns results with client objectives. Analytical Skills: Uses data to drive decisions, assess project success, and optimize learning strategies. Leadership Skills: Manages and inspires cross-functional teams to foster collaboration and accountability. Strategic Thinking: Identifies growth opportunities and aligns services with market demands. Communication: Excellent written and verbal skills to engage diverse stakeholders and team members. Project Management: Experienced in managing complex projects, ensuring adherence to scope, timeline, and budget. Network and Relationships: Well-connected within the D365 ecosystem, with strong relationships across software vendors, consultants, and integration partners. Practice Development: Formulate and implement a strategic plan to expand the practice, establishing the organization as a reliable partner for large-scale systems implementation training in technology adoption initiatives. Develop proprietary methodologies, frameworks, and tools to ensure scalable and consistent program delivery, thereby positioning the organization as a thought leader and guaranteeing repeatable success across client engagements. Monitor industry trends to continuously improve service offerings and maintain competitiveness. Represent the practice publicly by attending industry conferences, trade shows, and networking events. Contribute to thought leadership through speaking engagements, publications, blogs, podcasts, and other media platforms. Support and influence the practice's overall growth and success by driving strategic initiatives aimed at enhancing revenue and profitability. Collaborate with sales and marketing teams to align service offerings with market demand, track key performance metrics, and provide insights to optimize practice performance. Client Engagement: Act as a trusted advisor on change management, governance, and capability mapping for learning success; performance consulting including needs analysis, curriculum evaluation, assessment and analytics; and learning tech analysis, ecosystem mapping, and platform selection. Align stakeholders to set common expectations guiding the learning solution. Define a strategy that integrates learning and development, organizational development, change management, talent management, and learning technology across departments. Program Delivery: Manage service delivery, including change management, needs assessment, curriculum development, and training. Ensure projects are completed on time, within budget, and to client satisfaction. Team Leadership: Recruit, develop, and manage a high-performing team of learning consultants and change professionals. Foster a culture of trust, accountability, collaboration, trust, relationship building and innovation. Operational Excellence: Implement tools and processes to streamline workflows and enhance client outcomes. Integrate Digital Adoption Platforms (DAP) such as WalkMe, Pendo, Whatfix, etc. that help users navigate and learn new systems more effectively by providing on-screen guidance, automation, and engagement features. Ensure consistent quality and efficiency across all projects. Adhere to internal standards for cross functional tasks Risk Mitigation: Identify and manage potential risks, collaborating with stakeholders to develop mitigation plans. Financial Oversight: Manage project budgets, ensuring financial health and profitability across the practice. Track and report on key performance indicators (KPIs) to evaluate success and identify areas for improvement. Qualifications Education: Master's degree in Business, Education, Communications, Organizational Development, or a related behavioral science. Certification in Change Management (e.g., Prosci, ACMP, CCMP) is a must. Certification in Project Management is an asset (e.g., PMP, Lean Six Sigma). Certification in Microsoft business applications is strongly preferred. Experience: 10+ years of experience in a professional consulting environment with systems implementation training as your focus. 5+ years' experience working for, or partnering with, systems integrators for technology projects. 5+ years' experience working within a Project Management Office (PMO) or Change Management Office (CMO) in a corporate setting is a significant asset. At least 5 full cycle ERP implementations with emphasis on MS Dynamics 365; SAP, Workday, Salesforce or similar technologies is an asset. Demonstrated success in managing multimillion-dollar projects with measurable outcomes. Demonstrated thought leadership through speaking engagements, established whitepapers, podcasts, recognized industry articles, etc. Technical Proficiency: Familiarity with digital adoption platforms, learning management systems, and project management tools. Success is measured by: Growing the systems implementation training practice and increasing revenue. Delivering measurable client outcomes, including ROI and user adoption rates. Building a high-performing, collaborative team aligned with company goals.
    $104k-144k yearly est. 8d ago
  • Chief Executive Officer- Highly Engineered Design/Manufacturing, 78900

    Truenorth Executive Search, Inc. 4.5company rating

    Director Job 14 miles from Clayton

    Chief Executive Officer- Highly engineered design/manufacturing Our client is a producer and manufacturer of highly engineered industrial OEM products and is undergoing significant growth under private equity ownership. We are seeking a Chief Executive Officer to catapult the business to the next level. You will be working to an aggressive growth strategy, with both acquisitive and organic growth initiatives, and will be deeply involved in developing strategic and tactical initiatives to move the business as a leader in their field. This will be a “roll up your sleeves” environment, where you will be involved in the details as well as at the strategic level. Key mandates are to upgrade commercial-facing and operational systems and processes, and to manage due diligence and integration plans for new acquisitions. The ideal candidate will have a combination of the following experiences: manufacturing industry experience, multi-location and global jurisdiction experience, acquisitions and integration. Assets will be experience with EMS (electronics manufacturing services), contract manufacturing with exposure to the medical device, aerospace and defense, technology and/or telecommunication industry sectors. Candidates should be willing to travel quarterly to Ireland and France and other locations as necessary. A competitive base and bonus opportunity is offered along with a compelling equity opportunity.
    $105k-214k yearly est. 7d ago
  • Director, Operations

    ONUG Communications, Inc.

    Director Job 14 miles from Clayton

    We are seeking an experienced OSP Engineer who has grown into a fantastic Leader of people and teams. This role is a senior leader on our Leadership Team and will have influence over strategy and operations and workforce development. Here at ONUG, we are a Raleigh area Telecom Fiber Engineering company with long history providing design and build services to larger Telco type clients. We need a well educated, experienced OSP savvy Senior leader to help our Operations Team really thrive. We already have a fantastic group of engineers, GIS pros, field techs and project managers. They need a great leader! IS THAT YOU? Submit your interest. Do you have all the above AND did you go to our simple website ********************* and see our Purpose as a Company? Does that energize you? Submit your interest. Are you energized AND do you have all the above AND are you ready and able to lead an engineering, drafting and project team to profitable business in both new and established areas AND share in the rewards? We have a substantial BONUS target rewarding success. Submit your interest. To apply for this role, you MUST have OSP Engineering leadership experience and a 4 year degree (highly desired) POSITION SUMMARY: The Director, Operations at ONUG leads the design of telecom fiber design projects. They provide leadership, management and accountability to all Operations sections including GIS, engineering, field, offshore and project management team members. They oversee and are accountable for project budgets and timing. They help generate profitable revenue streams for the Company. A successful Operations Leader will develop team members, coordinate project completion, assure customer satisfaction, manage budgets and margins, and plan appropriate staff levels. Also as part of these responsibilities, this person is competent to read, use & teach CAD drawings, effective field notes, field verifications, operational reporting and training of employees. This person must also be able to analyze complex local and wide are fiber optic systems and plan, design and select most efficient tools for needed solutions. Responsibilities also include full collaboration with sales efforts to win new business, assisting in price bidding process. They also oversee invoicing/job completion submittal. KEY ACCOUNTABILITIES FOR THIS POSITION INCLUDE: Leadership & management of operations team Service delivery results of projects on time, on budget and with quality requirements Customer satisfaction level Selection, evaluation and pricing of products used to meet customer needs Selection, evaluation and pricing of vendors used Service delivery process, with emphasis on process management and improvement, including on-shore/off-shore team collaboration Effective 3rd party vendor management Compliant and acceptable invoicing and job submission packages Selection, evaluation, training and development of operations team members SUPERVISORY RESPONSIBILITIES: Ongoing leadership and management of staff in direct reporting relationships. As needed, the Director, Operations will also select, hire, manage, develop, train and terminate team members. MINIMUM REQUIREMENTS: Bachelor's Degree, specifically in Engineering is highly desired, with Mechanical or Civil as preferred specialties, but substantial, relevant telecom engineering experience may be acceptable as a substitute for that engineering degree Demonstrated, successful experience in OSP telecommunications operations leadership Training and substantial experience in outside plant (OSP) engineering methods and procedures Functional knowledge of outside plant principals and systems Working knowledge of Municipal and state construction permit requirements and procedures Ability and willingness to learn and use changing technology and processes Demonstrated ability to work well in a team environment Strong written and verbal communication skills. Demonstrated physical ability to perform field-based work as an example The above description is not intended to be all-inclusive. A Director, Operations may be required to perform these or other duties as operational needs dictate. All position incumbents are expected to perform the essential functions of this position with or without reasonable accommodations. IF YOU DO NOT MATCH UP WITH ALL OF THE ABOVE, PLEASE DO NOT SUBMIT YOUR INTEREST. WE WILL PERSONALLY, MANUALLY REVIEW EVERY SUBMISSION, BUT THOSE WHO DO NOT ALIGN WITH THE SKILLS & EXPERIENCE WE WANT MAY NOT RECEIVE ANY RESPONSE, OR MAY RECEIVE AN AUTOMATED REPLY. We are an E-verify and equal opportunity employer
    $78k-139k yearly est. 9d ago
  • Vice President of Homebuilding

    J. Fuller Homes

    Director Job 14 miles from Clayton

    Vice President, Homebuilding Location: Raleigh, NC J. Fuller Homes, a division of Fuller Land and Development, is seeking an experienced Vice President of Homebuilding responsible for overall management and strategic planning of the established semi-custom homebuilder brand. This is an excellent opportunity for an entrepreneurial leader to establish better processes that will promote growth for an established homebuilder. Background & Business Principles: Fuller Homes is proud to be a locally owned, custom homebuilder, dedicated to crafting quality custom homes across the Triangle since 2010. We have assembled a talented team of construction professionals with a commitment to integrity, quality, and building lasting customer relationships. We build up to 25 semi-custom homes annually, typically in the value range of $850,000-$1,300,000. Job Description: VP of Homebuilding will manage all functional areas to include product design, land acquisition, loans, purchasing and estimating, construction, sales, warranty, and customer satisfaction. He/she will be responsible for overall division profitability. Responsibilities: In conjunction with owner, establish strategic short and long-term performance objectives for homebuilding division. Manage the lot acquisition process, to include working with brokers and contracting for lot purchases. Work with owner to support management of finance and accounting relationships, to include lines of credit. Establish and maintain mutually beneficial vendor and trade partner relationships. Standardize construction processes and designs that ensure quality and build time / build cost standards can be replicated. Oversee purchasing to ensure “best overall value” options are obtained for materials and labor. Also ensure construction details are incorporated within the scope of work on all vendor contracts. Foster and drive collaboration among all departments within the Company; responsible for tying all homebuilding team members together effectively. Grow, evaluate and supervise all subordinate employees. Professional Qualifications and Requirements: Previous experience building new homes with scheduling software such as Buildertrend Excellent interpersonal, written, and oral communication skills. Bachelor's Degree required Personal Attributes: High level of integrity and personal responsibility. Self-motivated, team player. Positive attitude; commitment to personal and company growth. Strong interpersonal skills; ability to communicate and manage client expectations Creative approach to problem solving; persistence in executing the creative solution fully. Make timely decisions based on accurate analysis. Please contact Jake Caputo at ************ / ************************* with any questions.
    $110k-170k yearly est. 21d ago
  • Director of Pharmacovigilance

    Clinlab Staffing

    Director Job 14 miles from Clayton

    What You'll Do: Act as Deputy to the Head of Pharmacovigilance, leading safety governance initiatives and cross-functional collaborations. Oversee pharmacovigilance operations, vendor relationships, and regulatory compliance, ensuring alignment with licensing and patient-facing partners. Provide strategic insights on global safety regulations (US & EU) and their impact on company processes. Lead safety inspections, audits, and regulatory responses, ensuring corrective actions are implemented effectively. Manage ongoing safety surveillance, risk assessment, and signal detection, contributing to regulatory reports and safety documentation. Serve as the pharmacovigilance expert for digital and social media safety-related matters. Collaborate with internal teams to develop training programs, ensuring best practices in adverse event collection and safety compliance. Other duties as assigned. What You'll Bring: 10+ years of recent pharmacovigilance experience, with expertise in global safety regulations and reporting requirements. Life sciences or healthcare degree (RN, PharmD, or MD required). Proven ability to interpret complex regulatory frameworks and implement compliance strategies. Strong leadership, analytical, and problem-solving skills, with the ability to influence cross-functional teams. Excellent communication skills, with the ability to present safety strategies to executive leadership and industry stakeholders.
    $69k-122k yearly est. 9d ago
  • Project Director - Life Sciences

    Clayco 4.4company rating

    Director Job 14 miles from Clayton

    About Us Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations. With $7.6 billion in revenue for 2024, Clayco specializes in the "art and science of building," providing fast track, efficient solutions for industrial, commercial, institutional, and residential related building projects. The Role We Want You For As a Project Director, you will provide leadership on projects as the "single point of contact" for the owner, design department, the project staff, and assist through closeout within the Life Sciences/Biotech/Pharmaceuticals sector. Ensure quality and timely execution of design-build projects from design to completion and deliver the best solutions on projects valued anywhere from a $60 million to over $250 million. At Clayco, The Project Director will work with marketing, pre-construction services, business unit leaders, and mentoring Project Managers and Engineers and have overall responsibility for these projects. The Specifics of the Role Build client and subcontractor relationships. Team with Architects, Engineers, and Planners to create and manage a design schedule. Establish project forecasts and budgets. Manage costs. Accept full responsibility for project execution. Mentor and develop project management staff. Requirements Bachelor's Degree in Construction Management, Engineering, Architecture or related. 15-20 years of experience managing construction projects ($100+ million) ideally design-build. Demonstrated knowledge of construction principles, practices, and technology. Previous experience leading a successful project management team. Ability to walk a job site, climb ladders, and scale multi-floor scaffolding. Ability to lift objects of at least 50 lbs. Some Things You Should Know Our clients and projects are nationwide - Travel will be required. No other builder can offer the collaborative design-build approach that Clayco does. We work on creative, complex, award-winning, high-profile jobs. The pace is fast! This position is classified as a safety-sensitive role in accordance with applicable state and federal laws. Candidates selected for this position will be subject to a comprehensive background check, which includes mandatory drug testing. Why Clayco? 2024 Best Places to Work - Crain's Chicago Business, St. Louis Business Journal, Los Angeles Business Journal, and Phoenix Business Journal. 2024 ENR Midwest - Midwest Contractor (#1). 2024 ENR Top 100 Design-Build Firms - Design-Build Contractor (Top 5). 2024 ENR Top 100 Green Contractors - Green Contractor (Top 5). Benefits Discretionary Annual Bonus: Subject to company and individual performance. Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more! Compensation The salary range for this position considers a wide range of factors in making compensation decisions including but not limited to: Education, qualifications, skills, training, experience, certifications, internal equity, and location. Compensation decisions are dependent on the facts and circumstances of each case.
    $70k-100k yearly est. 7d ago
  • Global Head of (Exec Director, Cinical Development)

    Hobson Prior

    Director Job 14 miles from Clayton

    Hobson Prior is seeking a Global Head of Clinical Development to join our client's team in Raleigh. This role offers the potential to advance to Assistant Vice President. You will lead a global team, focusing on clinical development within the aesthetic medicine and neurotoxin-related fields. The position is hybrid, with a preference for candidates based in Raleigh, though flexibility is possible. Please note that to be considered for this role you must have the right to work in this location. Responsibilities: Lead and oversee a global clinical development team. Design and conduct clinical studies. Engage with regulatory bodies like the FDA. Collaborate with medical advisors and clinical scientists. Manage direct reports across various locations, primarily in the US and EU. Key Skills and Requirements: Experience in aesthetic medicine or related fields. Background in clinical research and development. Ability to work with regulatory agencies. Strong leadership and team management skills. MD or PhD preferred, but not required. For more information, please contact Zoe Heath. Apply now If you are interested in learning more or applying to this exciting opportunity then please click 'Apply' and upload a copy of your CV. Alternatively for further details or to talk directly to a life sciences recruitment specialist directly please select 'Contact me' at the top of this page. Hobson Prior is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Hobson Prior is acting as an Employment Agency in relation to this vacancy. By providing your details and submitting this form you confirm you have read and understood our privacy policy. We only share your personal details with our group companies at acaciumgroup.com/affiliates and those categories of third parties in our privacy policy at hobsonprior.com/privacy-policy.
    $131k-202k yearly est. 17d ago
  • Center/Enrollment Director

    Brain Balance

    Director Job 14 miles from Clayton

    Brain Balance: a mission-driven company dedicated to enhancing the lives of children, families and adults. Be a part of a life-changing program! Brain Balance is a personalized, non-medical program that is designed to strengthen and build brain connectivity. Brain Balance helps to unleash a person's untapped potential with the leading drug-free program designed to enhance cognitive performance and emotional wellbeing. Brain Balance offers full on-the-job training, competitive compensation, offices full of positive energy, and one of the most fulfilling and rewarding careers available. You will be amazed at the positive impact you have on your clients. This is a unique opportunity for you to leverage your passion and expertise in a role that makes a real difference in people's lives. Our personalized, non-medical program is designed to address developmental and learning challenges by getting to the root causes to provide meaningful, positive change. You are invited to be a pivotal part of our mission. We are seeking passionate, empathetic team members dedicated to making a significant impact in our community. As a Center Enrollment Director, you will not only be part of our team; but also, a part of every student's and family's journey toward success. The benefits of working at Brain Balance include: Transform Lives: A role that makes a significant, lasting impact in children, adults and their families. Continuous Growth: Comprehensive training on the Brain Balance approach and technologies. Benefit from our ongoing training and professional development opportunities. Dynamic Work Culture: Thrive in a rewarding, supportive, and collaborative work environment. Career Advancement: Opportunities for professional growth and development within our expanding network. Competitive Compensation: Enjoy a robust package including base salary, commission, and bonuses. Center Enrollment Director responsibilities include, but are not limited to: Sales Leadership: Carry and exceed sales quotas by guiding students and families through the enrollment process with empathy, understanding, and expertise. Customer Engagement: Use your exceptional communication skills to present our unique, drug-free approach to potential clients, creating trust and demonstrating the program's value. Build and nurture relationships with potential and current families, providing empathetic support and guidance. Retention and Growth: Deliver outstanding service, fostering high enrollment and retention rates through genuine connections and a deep understanding of each family's journey. Exceptional Onboarding: Ensure each student and their family experiences a warm, insightful introduction to our program, setting the stage for success. Community Connection: Lead and innovate grassroots marketing initiatives, building relationships within the community to spread awareness and drive interest. Collaborate with the team to expand our reach and impact. Revenue Management: Take charge of center revenue, employing strategic sales tactics and managing financial goals with transparency and insight. Manage operational tasks, including financial oversight, to ensure center sustainability. Team Spirit: Uphold and inspire high integrity, morale, and collaboration among staff members. Requirements and qualifications include: Educational Background: A four-year degree is preferred, highlighting your commitment to learning and growth. Proven Sales Experience: 2 - 5 years in consultative sales, with a track record of exceeding sales targets. Customer-Centric Approach: Expertise in B2C sales, with a knack for conceptual selling and a genuine desire to assist families in achieving their goals. Analytical Skills: Comfortable with KPI analysis and strategic planning, aiming for continuous improvement and success. Dynamic Personality: Team-oriented, enthusiastic, and driven by the opportunity to make a difference. Strong Empathetic Communication Skills: Exhibits care, compassion, and the ability to connect deeply with children and their families. High emotional intelligence skills. Leadership Qualities: Self-motivated, flexible, and confident, with the initiative to lead and the flexibility to thrive in a fast-paced setting. Technology proficiency, especially in Salesforce, Google Platform and Microsoft Office Suite. Creative marketing skills with experience in social media and grassroots campaigns. Ability to work both independently and as part of a dynamic team. Demonstrated passion for the Brain Balance mission. Additional benefits and requirements unique to this role: You will expand your sales and management experience by learning new, conceptual selling techniques. You will learn new, holistic approaches to changing behavior through neurological and cognitive stimulation. Your career will have meaning and you will be positively changing the lives of students and their families.
    $73k-127k yearly est. 25d ago
  • Director of Operations (BCBA) Pediatric Autism ABA Therapy (Raleigh 2)

    Highlights Healthcare

    Director Job 14 miles from Clayton

    Highlights Healthcare is seeking experienced Board-Certified Behavior Analysts (BCBAs) with leadership skills, growth mentality, and strong business acumen to join us as BCBA - Director of Operations for our second learning center in Raleigh, NC. Who is Highlights Healthcare? Highlights Healthcare provides diagnosis and early intervention ABA therapy services to bring meaningful and positive change to children with autism. We specialize in serving young learners and families with Medicaid benefits. We believe every child can achieve great things, and we are guided by family-centered principles that demonstrate dignity and respect. Our culture fosters manageable caseloads and professional career paths supported by a team of expert leaders. Our operations support center and flagship clinics are in beautiful North Carolina - convenient to the mountains, beaches, professional sports teams, leading universities and world class dining and entertainment. Why should you consider a Director of Operations (BCBA) position with Highlights? Competitive compensation starting at $100,000 annually Monday through Friday schedule with full-time hours No weekends Primarily clinic-based cases Quarterly bonus incentive plan, up to $32,000 annually 9 paid holidays Comprehensive benefits including paid time off (PTO), dental, health, life, and vision insurance, and an employee assistance program 401K plan ACE provider - company provides 16 BACB CEU hours per year POSITION OVERVIEW As a BCBA Director of Operations at Highlights Healthcare, you will: Supervise ABA staff for our clients with consideration of dignity and privacy. Monitor the effectiveness of skill building interventions utilizing ABA for children with autism. Conduct psychological analyses and diagnostic testing. Provide supervision to ABA Behavior Technicians on staff. Develop child-specific behavior plan in accordance with the principles of ABA Therapy. Develop and take on projects to improve client service and satisfaction. Develop and take on projects to improve employee performance, retention, and satisfaction. Develop quality initiatives that will improve referral source satisfaction, measured through volume, surveys, and other reporting methods. Maintain knowledge of State and Federal specific laws, Tricare/Governmental programs, Medical Insurance Providers, Medicaid Waiver Programs and ensure compliance with regulations. Promote the growth of Highlights Healthcare and assist in the pursuit of new business opportunities. QUALIFICATIONS BCBA Director of Operations candidates should be passionate and compassionate, with a desire to make a difference in an environment that allows for an individualized approach to services, who can build and sustain a highly productive learning center that services a minimum of 40+ qualified children on a weekly basis. Master's Degree from an accredited program in ABA or related field. Current BCBA Certification from the BACB. At least five years of experience in Applied Behavior Analysis (ABA). Must have a proven track record of progressive leadership and/or management experience. Experience with programming, developing, and implementing multiple intervention programs. Conduct Functional Analysis (FA) of behavior Understand brief Functional Analysis Conduct a VB-MAPP Conduct Functional Behavior Assessment (FBA) Behavior Support Plan Creation and Implementation Has experience in treatment plan program integrity Has ability to create crisis protocol based on medical necessity Must have a reliable car valid Driver's License, and proof of insurance. Demonstrated ability to work independently, produce high-quality results while handling competing priorities. Proficient knowledge of Microsoft Office (Outlook, Word, Excel) and related computer programs such as Central Reach. Ability to obtain and maintain a clear criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation per HHC and/or program requirements. Highlights Healthcare, LLC is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or Health insurance. COVID-19 considerations: HHC follows all applicable CDC guidelines. #INDBCBA
    $32k-100k yearly 51d ago
  • Associate Director Regulatory Affairs

    Proclinical Staffing

    Director Job 35 miles from Clayton

    Associate Director, Regulatory Affairs - Permanent - Georgia or North Carolina Proclinical is seeking an Associate Director, Regulatory Affairs for a successful and growing global biopharmaceutical company with locations in Georgia and North Carolina. Primary Responsibilities: In this role, you will be responsible for all regulatory activities related to product development and marketing authorizations in the US and is the primary contact point within the company for any regulatory issues with the product and with designated health authorities. You will successfully collaborate & partner with members of the US Regulatory Affairs department within the Neurology therapeutic area. The position can be based in Georgia or North Carolina in a hybrid work schedule. Skills & Requirements: Minimum of a Bachelor's degree: Master's degree preferred. A minimum of 5+ years of progressive experience in the Pharmaceutical, Biotechnology and/or CRO industry is required. 10 years pharmaceutical experience in Regulatory Affairs preferred. Demonstrated experience building effective partnerships: Identifies opportunities and takes actions to build effective relationships within and across teams with appropriate use of interpersonal skills and sensitivity to diverse cultures comprising the global work environment. The Associate Director, Regulatory Affairs will: Develops and implements the regional regulatory strategy and plan consistent with the business objectives, inputting regional expertise into the global regulatory strategy and global planning in line with the Global Regulatory Lead. Responsible for ensuring that the regional regulatory strategy for the specific product(s), have been negotiated (if appropriate) with the regional health authorities and that the regulatory risks have been identified and mitigated. Deliver regulatory submissions in line with the applicable regulations, directives and guidelines, and in line with agreed strategies and timelines. Assist in development of regulatory standards, efficient processes and SOPs. If you are having difficulty in applying or if you have any questions, please contact Phu Huynh at (+1) 646-779-7961 or p.huynh@proclinical.com . Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies. Proclinical Staffing is an equal opportunity employer.
    $88k-129k yearly est. 43d ago
  • Senior Director, Program Management

    KBI Biopharma Inc. 4.4company rating

    Director Job 35 miles from Clayton

    At KBI Biopharma, we are advancing science and accelerating breakthroughs. As a global leader in biopharmaceutical development and manufacturing, we empower life science companies to bring new medicines and vaccines to the world faster. Explore your potential at KBI, where innovation meets impact. Position Summary: We are seeking a highly experienced, strategic, and results-driven professional to join our team as the Sr. Director of Project Management, Mammalian Operations for our Biologics Contract Development and Manufacturing Organization (CDMO). The successful candidate will provide leadership, oversight, and strategic direction for project management activities across KBI's mammalian network. This role will be pivotal in driving operational excellence and fostering a culture of collaboration and innovation across the mammalian portfolio. Lead the mammalian network towards customer centricity driving the team towards contractual milestones. The ideal candidate will offer leadership, oversight, and strategic direction for project management activities within KBI's mammalian network. This role is essential in driving operational excellence and promoting a culture of collaboration and innovation within the mammalian portfolio. Guide the mammalian network towards customer-centricity, leading the team towards meeting contractual milestones. Responsibilities: Develop and implement the mammalian project management strategy for KBI's global biologics business. Efficiently manage client expectations and foster strong relationships between KBI and clients. Represent KBI at client sites and major meetings, including Executive Steering Committee gatherings. Utilize scientific and technical expertise, strong interpersonal skills, and knowledge of project management capabilities to positively influence discussions with prospective clients. Drive the PM-VOC process, implementing initiatives to enhance client service as part of PMO growth and strategic planning. Lead the development of infrastructure in Mammalian Program Management to ensure project execution efficiency and compliance with quality standards. Participate in high-level conferences, meetings, and presentations involving significant problems or complex issues. Provide oversight and guidance to PM teams to achieve KBI objectives. Meet revenue targets and manage Program Management costs effectively. Analyzing risks, establishing contingency plans, and identifying trigger events to initiate mitigating action. Gathering stakeholder input and ranking the top project risks in terms of total impact. Providing direction on portfolio priorities and resolving project issues and resource constraints with site/functional leadership. Analyzes risk, establishes contingency plans and identifies trigger events and responsibility for initiating mitigating action. Gathers stakeholder input and ranks the top project risks in terms of total impact Provides direction regarding portfolio priorities. Resolves project issues and resource constraints as appropriate, working directly with site/functional leadership Promotes KBI capabilities and manages business discussions Staff Management May oversee up to 6 direct reports across entry, mid, and senior level positions, including leadership levels with direct reports. Support appropriate development of staff providing training and mentoring in line with their role and experience Monitor and manage compliance to PMO project delivery processes and identifying opportunities for improvement. Accurately evaluate the performance levels of direct reports and communicate openly with constructive feedback to develop program managers Provides technical direction and leadership to staff in connection with current projects; within the team, authority to make recommendations in terms of staff to ensure projects run smoothly. Can recommend and implement project team member or role changes as necessary Responsible for interviewing and hiring of Program Management staff (locally and globally as necessary) Business/Financial Management Estimates monthly revenues for departments and ensures delivery Timely revenue management and forecasting; high level capacity forecasting to support incoming business planning Inform finance of contractual details; work closely with finance to ensure team compliance and accuracy of invoices; prepare and include progress summaries to go with client invoices, program changes, change orders and/or amendments for escalation events. Ensures team accurately recognizes revenue for each project. Assists Business Development Department in development of proposals as needed Drive the Change Order process, ensuring our clients are fully aware of the services available within our Organization and the business potential within our existing portfolio is realized Contributing member of the Site Leadership Team (SLT) representing Program Management PMO Management Operations Acts as a contributing member of Mammalian Program Management Organization Suggests, designs and/or implements improvements to systems and processes Leads departmental and cross-site initiatives as appropriate, including procedure development and improvement Requirements: A minimum of 15 years of experience in project management and/or technical background within the biopharmaceutical industry, with at least 5 years in a senior leadership role. Advanced degree in a relevant scientific or engineering discipline is highly desirable. Proven track record of successfully leading and delivering complex biologics CDMO projects on a global scale. In-depth understanding of biologics development and manufacturing processes, including knowledge of regulatory requirements and industry best practices. Strong leadership and people management skills, with the ability to inspire, mentor, and develop high-performing teams. Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization. Strategic mindset with a focus on driving continuous improvement and operational excellence. Salary Range: $205,000 - $282,700 Salary range provided per current averages and expectations. The salary and job title for this opening will be based on the selected candidate's qualifications and experience and may be outside this range. KBI has a robust total rewards strategy which includes an annual bonus structure for all employees, medical, dental, and vision coverage, paid PTO and holidays, 401K matching with 100% vesting in 60 days and employee recognition programs. About KBI: KBI Biopharma, Inc., a JSR Life Sciences company, is a global contract development and manufacturing organization (CDMO) providing fully integrated and accelerated drug development and biologics manufacturing services to life science companies. KBI supports its 500+ customers in advancing more than 160 drug candidates from preclinical and clinical stages to market, including the manufacture of ten commercial products. Recognized for quality manufacturing, KBI delivers robust process development and cGMP manufacturing services across its six global locations in the USA and Europe. For more information, visit ********************* KBI is a proud EEO/AA employer dedicated to building a diverse and inclusive workforce. We believe that innovation thrives in an environment where all voices are heard and valued. That's why we actively seek individuals from all backgrounds - regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability, or veteran status - and strongly encourage all qualified candidates to apply and bring their unique perspectives to our team. KBI Biopharma is committed to providing a safe and healthy workplace. Any employee entering a KBI site located in the US must inform KBI Biopharma of their vaccination status and must submit their vaccination status. All vaccinated employees are required to provide proof of their COVID-19 vaccination, with a COVID-19 vaccination which has been granted FDA approval or Emergency Use Authorization. KBI Biopharma, Inc. is an EEO/AA employer and actively seeks to diversify its work force. Therefore, all qualified applicants, regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability or veteran status, are strongly encouraged to apply. I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for KBI Biopharma, Inc. to hire me. If I am hired, I understand that either KBI Biopharma, Inc. or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of KBI Biopharma, Inc. has the authority to make any assurance to the contrary. I attest with my signature below that I have given to KBI Biopharma, Inc. true and complete information on this application. No requested information has been concealed. I authorize KBI Biopharma, Inc. to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.
    $205k-282.7k yearly 4h ago
  • ALS United North Carolina | President & CEO

    Nchsm

    Director Job 14 miles from Clayton

    ALS United North Carolina shares the hopes of people everywhere that Amyotrophic Lateral Sclerosis will one day be a disease of the past, conquered by the dedication of thousands who have worked ceaselessly to understand and eradicate this perplexing killer. Job Description The President and CEO of ALS United North Carolina will join the leaders of ALS United in 15 chapters across the United States whose goal is to support and empower the ALS community through a collaborative approach to fostering bold research initiatives, advancing advocacy, and providing comprehensive care to individuals and families affected by ALS. The President and CEO leads a team of professionals who oversee finance and operations, care services and public policy, philanthropy, communications and marketing, and special events. The organization has a budget of $2.5 million in FY 2025, employing 13 dedicated staff across the state, and engaging countless volunteers and partners to support our mission. Qualifications Core Job Responsibilities include: Work with the Governance Committee and key stakeholders to develop a strategic plan, set goals, and create operational plans in collaboration with the Board of Directors, staff, partners, and volunteers to advance ALS United NC's mission Responsible for the overall management of the organization's business and affairs, operating within its established policies and guidelines Implement board-approved policies and consistent business practices Serve as the primary staff liaison to all Board members through the Board Chair, providing support to the Chair in specific leadership roles and tasks Assist the Board Chair and Nominating/Governance Committee in identifying, cultivating and soliciting new Board members to ensure a diverse Board Support the Board and Governance Committee in the ongoing development of its members and in evaluating the Board's effectiveness Inform Board members of potential funding sources and collaborate with the Board to solicit funds Understand and support the needs of individuals with ALS and their families by ensuring the development and delivery of Care Services programs that serve constituent needs efficiently and effectively Monitor ongoing effectiveness of programs and services through measuring objectives and evaluating outcomes Submit and supervise the annual operating budget in conjunction with Treasurer and Board Chair, and Board committee chairs, submitting to the Board for approval Follow guidelines for fiscal reporting as established by the Treasurer, as well as State and Federal Law Monitor receipts, expenditures and cash flow, ensuring that information is reported to the Finance Committee monthly Create and maintain a comprehensive set of controls designed to mitigate risks and enhance the accuracy of the organization's reported financial results Serve as an articulate and knowledgeable spokesperson for the organization, educating the general public, medical community and appropriate state and federal bodies regarding ALS United NC's mission and the organization's programs and activities Maintain regular contacts with key individuals in local and state government, other non-profit agencies and the business sector to promote the public image and reputation of ALS United NC Foster an environment that attracts, retains and motivates a diverse staff of top-quality people Oversee daily activities of staff, including, but not limited to, Vice President of Operations, Vice President of Care Services & Vice President of Development Educate, mentor and encourage staff to grow in their respective roles Conduct staff evaluations and provide regular feedback, including implementing disciplinary steps with written documentation when necessary; work with staff on professional development and coaching opportunities Manage staff time and attendance Partner with the Vice President of Care Services to ensure all staff receive proper orientation Other Duties include: Leverage the strengths of the Leadership Team to create and implement effective systems that support each member in achieving their optimal individual and organizational goals Support the Special Events Team on Walk Day Attend local, regional and/or national professional development trainings and conferences as needed or as requested by the board, and ensure that the board is informed of its proceedings Perform any other duties as assigned Qualifications: Personal qualities that demonstrate integrity, credibility, and a strong commitment to the organization's mission Professional demeanor and appearance Ability to lead by example and collaborate with immediate team and the Organization as a whole Quick adaptability to changing work priorities while still meeting deadlines Exceptional communication and organizational skills Capacity to learn new processes and procedures Initiative and self-motivation A Sense of humor Skills to manage difficult or complex situations and/or people Ability to network and build relationships with a variety of audiences Competence in recruiting, retaining and cultivating volunteers at various levels Skills to organize, create and steward revenue generating opportunities Education/Experience: Minimum of a bachelor's degree At least three years of personnel management experience Experience in nonprofit fiscal management, including, but not limited to, budgeting Successful track record in fundraising and/or outside sales Experience in effectively communicating key data to a variety of audiences Certificates and Licenses: Valid Driver's License Work Environment: Hybrid with flexibility Primarily located in an indoor office environment Employees may occasionally be exposed to outdoor weather conditions while performing their duties Additional Information Capital Development Services (CapDev) has been retained by ALS United North Carolina to assist with professional recruitment. Candidates should include a cover letter and a resume. All materials will be kept confidential. Additional inquiries may be directed to Amy Bridges at [email protected] .
    $187k-359k yearly est. 14d ago
  • ALS United North Carolina | President & CEO

    Capital Development Services

    Director Job 14 miles from Clayton

    ALS United North Carolina shares the hopes of people everywhere that Amyotrophic Lateral Sclerosis will one day be a disease of the past, conquered by the dedication of thousands who have worked ceaselessly to understand and eradicate this perplexing killer. Job Description The President and CEO of ALS United North Carolina will join the leaders of ALS United in 15 chapters across the United States whose goal is to support and empower the ALS community through a collaborative approach to fostering bold research initiatives, advancing advocacy, and providing comprehensive care to individuals and families affected by ALS. The President and CEO leads a team of professionals who oversee finance and operations, care services and public policy, philanthropy, communications and marketing, and special events. The organization has a budget of $2.5 million in FY 2025, employing 13 dedicated staff across the state, and engaging countless volunteers and partners to support our mission. Qualifications Core Job Responsibilities include: Work with the Governance Committee and key stakeholders to develop a strategic plan, set goals, and create operational plans in collaboration with the Board of Directors, staff, partners, and volunteers to advance ALS United NC's mission Responsible for the overall management of the organization's business and affairs, operating within its established policies and guidelines Implement board-approved policies and consistent business practices Serve as the primary staff liaison to all Board members through the Board Chair, providing support to the Chair in specific leadership roles and tasks Assist the Board Chair and Nominating/Governance Committee in identifying, cultivating and soliciting new Board members to ensure a diverse Board Support the Board and Governance Committee in the ongoing development of its members and in evaluating the Board's effectiveness Inform Board members of potential funding sources and collaborate with the Board to solicit funds Understand and support the needs of individuals with ALS and their families by ensuring the development and delivery of Care Services programs that serve constituent needs efficiently and effectively Monitor ongoing effectiveness of programs and services through measuring objectives and evaluating outcomes Submit and supervise the annual operating budget in conjunction with Treasurer and Board Chair, and Board committee chairs, submitting to the Board for approval Follow guidelines for fiscal reporting as established by the Treasurer, as well as State and Federal Law Monitor receipts, expenditures and cash flow, ensuring that information is reported to the Finance Committee monthly Create and maintain a comprehensive set of controls designed to mitigate risks and enhance the accuracy of the organization's reported financial results Serve as an articulate and knowledgeable spokesperson for the organization, educating the general public, medical community and appropriate state and federal bodies regarding ALS United NC's mission and the organization's programs and activities Maintain regular contacts with key individuals in local and state government, other non-profit agencies and the business sector to promote the public image and reputation of ALS United NC Foster an environment that attracts, retains and motivates a diverse staff of top-quality people Oversee daily activities of staff, including, but not limited to, Vice President of Operations, Vice President of Care Services & Vice President of Development Educate, mentor and encourage staff to grow in their respective roles Conduct staff evaluations and provide regular feedback, including implementing disciplinary steps with written documentation when necessary; work with staff on professional development and coaching opportunities Manage staff time and attendance Partner with the Vice President of Care Services to ensure all staff receive proper orientation Other Duties include: Leverage the strengths of the Leadership Team to create and implement effective systems that support each member in achieving their optimal individual and organizational goals Support the Special Events Team on Walk Day Attend local, regional and/or national professional development trainings and conferences as needed or as requested by the board, and ensure that the board is informed of its proceedings Perform any other duties as assigned Qualifications: Personal qualities that demonstrate integrity, credibility, and a strong commitment to the organization's mission Professional demeanor and appearance Ability to lead by example and collaborate with immediate team and the Organization as a whole Quick adaptability to changing work priorities while still meeting deadlines Exceptional communication and organizational skills Capacity to learn new processes and procedures Initiative and self-motivation A Sense of humor Skills to manage difficult or complex situations and/or people Ability to network and build relationships with a variety of audiences Competence in recruiting, retaining and cultivating volunteers at various levels Skills to organize, create and steward revenue generating opportunities Education/Experience: Minimum of a bachelor's degree At least three years of personnel management experience Experience in nonprofit fiscal management, including, but not limited to, budgeting Successful track record in fundraising and/or outside sales Experience in effectively communicating key data to a variety of audiences Certificates and Licenses: Valid Driver's License Work Environment: Hybrid with flexibility Primarily located in an indoor office environment Employees may occasionally be exposed to outdoor weather conditions while performing their duties Additional Information Capital Development Services (CapDev) has been retained by ALS United North Carolina to assist with professional recruitment. Candidates should include a cover letter and a resume. All materials will be kept confidential. Additional inquiries may be directed to Amy Bridges at [email protected].
    $187k-359k yearly est. 17d ago
  • Director, Order to Cash and Credit Operations

    The Clorox Company 4.6company rating

    Director Job 35 miles from Clayton

    Clorox is the place that's committed to growth - for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace (**************************************************************************** UpdateUrns=urn%3Ali%3Aactivity%3A**********048001024) **Your role at Clorox:** The Director of Order to Cash and Credit (OTC&C) Operations is responsible for delivering operational excellence in the end-to-end process of order management, from the time an order is received until the cash is applied, including billing, credit, deductions and collections processes. Clorox's OTC&C process is managed through a managed service partner (MSP) with this position responsible for the end-to-end process business outcomes and performance, including managing the relationship with the MSP to ensure that they deliver services in line with contractual performance metrics and standards. This position plays a critical role in the Enterprise operations and in the delivery of key performance metrics, contract adherence, process compliance, overall service management, escalation resolution and the change order process. He/she will partner with key stakeholders across multi functions to drive operational service excellence, with a clear understanding of customer needs, monitoring process health and driving business outcomes with a continuous improvement mindset. \#LI-HYBRID **In this role, you will:** **Service Delivery** + Oversee the entire OTC&C processes, including order management, billing, credit, deductions, cash application and collections, ensuring compliance with company policies and procedures. Current financial ownership of ~85% of the Company's revenue. + Manage the relationship with the MSP to ensure they meet or exceed service level agreements (SLAs), including critical performance indicators (CPIs) and key performance indicators (KPIs). + Own the monitoring of key performance metrics, process performance and adherence, including assessing process health and performance and identify, execute and monitor robust action plans if below expectations. + Manage delivery of an operating budget of > $6B in Revenue, and of targeted business outcomes related to managing $500M in Receivables and ~$1B in annual Deductions. + Own and improve the underlying process control framework to ensure and deliver high quality earnings and accurate estimates related to underlying credit and revenue loss reserves. + Monitor the credit management process, including customer credit checks, credit limits, and credit holds, to minimize financial risk. + Drive the collections strategy to reduce days sales outstanding (DSO) and maintain a healthy cash flow. + Drive the deductions strategy to improve business outcomes, reduce revenue leakage and minimize financial impact. + Be a trusted business advisor internally on overall OTC&C process and build competency in managing MSP arrangements including building daily operating rhythms for monitoring performance, and business outcomes. + Ensure a robust process for monitoring and performing quality audits of the overall end to end process including monitoring approach, frequency, reporting, criteria that is performed by our internal resources as well as our MSP quality audits. + Main contact with MSP Delivery Lead, proactively develop effective relationships, ensuring quick resolution of escalations with identification of action plans and ownership clarity. + Collaborate with internal stakeholders, such as finance and sales, to set annual credit policy, reserve policies and any other key policies impacting the OTC&C area. + Implement continuous improvement initiatives to enhance process efficiency, effectiveness, and customer satisfaction and ensure a robust change management plan across key stakeholders and impacted teams. + Owner of the business continuity plan with regular updates to mitigate risks. Perform tests as needed to ensure robust plans to address different scenarios. + Ensure SOPs are updated regularly, are complete and accurate and reflect current processes. **Contractual Performance and Oversight** + Evaluate and manage the contractual performance of the Managed Service partner (MSP), including regular performance reviews and adherence to governance process. + Oversee all aspects of contract adherence including all aspects of SOW and MOSA and minimize change orders. Owner of ensuring the business case and annual admin budget are met. Support the VMO requirements. + Quick resolution of escalations with robust action plans and root cause analysis to determine if process enhancements and/or training required internally and/or externally. + Partner with Global Process Owner (GPO) and MSP to inform the transformation roadmap and business rationale including identifying continuous improvement opportunities and areas of high effort and complexity with a goal to simplify, standardize and/or eliminate and achieve our business case. + Monthly monitoring of FTE and productivity of 3rd party provider and determine if any actions are required. **People Management:** + Lead a team 150+ (Partner and internal), set strategic objectives, manage and develop staff, provide developmental feedback, and take actions to drive team engagement. + Recruit and develop a high-performing team with the knowledge, skills, capabilities and experience necessary to successfully manage an MSP arrangement and drive process efficiency, business outcomes and effectiveness in a dynamic and complex environment. Assess upskilling needs and implement training plan to address build capabilities. **What we look for:** + Strong knowledge and experience with the order to cash and credit processes and procedures required including strong understanding of internal controls; past or current experience from a large company (Fortune 500) in the CPG industry (desired). + Strong financial acumen and understanding of financial statements in the Order to Cash and Credit area. + A strategic and critical thinker with the ability to build strong partnerships with colleagues and external partners in diverse functions and business units across a highly complex and dynamic, global organization. + A proven leader with a reputation for leading and motivating high performance teams. The ability to drive results and maintain morale in their organization. The ability to recruit and develop high potential people and set high standards across the organization. + A highly motivated executive with the intellectual capability and perseverance to drive positive change and continuously push to identify and implement process enhancements and drive standardization across geographies and processes. + Exceptional planning and organizational skills with strong process mindset that can drive discipline and adherence. + An executive with good listening skills and business partnering skills who is able to quickly build consensus and alignment with key internal and external stakeholders. + An articulate and persuasive individual who can present a fact-based compelling business case and translate issues into actional plans that improve business outcomes and overall process. + Strong Organizational Change Management, including ability to analyze potential impacts of changes across operations, people and systems, create comprehensive plan to guide implementation that fosters employee buy-in and minimizes risk to business and employee engagement. + A bachelor's degree in business, accounting, finance or related field. **Workplace type:** Hybrid: (3 days a week onsite, 2 days work from home) **We seek out and celebrate diverse backgrounds and experiences. We're looking for fresh perspectives, a desire to bring your best, and a non-stop drive to keep growing and learning.** **At Clorox, we have a** **Culture of Inclusion. We believe our values-based culture connects to our purpose and helps our people be the best versions of themselves, professionally and personally. This means building a workplace where every person can feel respected, valued, and fully able to participate in our Clorox community. Learn more about our I&D program & initiatives** **here (************************************************* . **[U.S.]Additional Information:** At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more. We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area. -Zone A: $175,100 - $360,700 -Zone B: $160,500 - $330,700 -Zone C: $145,900 - $300,600 All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process. This job is also eligible for participation in Clorox's incentive plans, subject to the terms of the applicable plan documents and policies. Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times. To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes. **Who we are.** We champion people to be well and thrive every single day. We're proud to be in every corner of homes, schools, and offices-making daily life simpler and easier through our beloved brands. Working with us, you'll join a team of passionate problem solvers and relentless innovators fueled by curiosity, growth, and progress. We relish taking on new, interesting challenges that allow our people to collaborate and thrive at work. And most importantly, we care about each other as multifaceted, whole humans. Join us as we reimagine what's possible and work with purpose to make a difference in the world. **This is the place where doing the right thing matters.** Doing the right thing is the compass that guides every decision we make-and we're proud to be globally recognized and awarded for our continuous corporate responsibility efforts. Clorox is a signatory of the United Nations Global Compact and the Ellen MacArthur Foundation's New Plastics Economy Global Commitment. The Clorox Company and its Foundation prioritize giving back to the communities we call home and contribute millions annually in combined cash grants, product donations, and cause-marketing. For more information, visit TheCloroxCompany.com and follow us on social media at @CloroxCo. **Our commitment to diversity, inclusion, and equal employment opportunity.** We seek out and celebrate diverse backgrounds and experiences. We're always looking for fresh perspectives, a desire to bring your best, and a nonstop drive to keep growing and learning. Learn more about our Inclusion, Diversity, Equity, and Allyship (IDEA) journey here (*********************************************** . The Clorox Company and its subsidiaries are an EEO/AA/Minorities/Women/LGBT/Protected Veteran/Disabled employer. Learn more to Know Your Rights (*********************************************************************************************** . Clorox is committed to providing reasonable accommodations for qualified applicants with disabilities and disabled veterans during the hiring and interview process. If you need assistance or accommodations due to a disability, please contact us at ***************** . Please note: this inbox is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions/application statuses. The Clorox Company and its subsidiaries are an EEO/AA/ Minorities/Women/LGBT/Protected Veteran/Disabled employer.
    $96k-144k yearly est. 31d ago
  • Director-Program Management K-12 Construction

    Turner & Townsend 4.8company rating

    Director Job 14 miles from Clayton

    Founded in 1952 and formerly known as Heery International Inc., the firm operates throughout the United States as part of Turner & Townsend. It specializes in project and program management for public sector organizations, with industry-leading experts in corporate, cultural, healthcare, justice, sports, K-12 education, higher education, aviation and government facilities. Recognized for service excellence by a broad spectrum of professional organizations and industry publications, the talented multidisciplinary team at Turner & Townsend Heery exceeds client expectations - adding value, best practice and expertise at every turn. The team's unique client-centric culture is integrated into each project and reflects a passion for the built environment and staying true to the client's vision. Job Description Turner & Townsend is seeking an experienced K-12 Program Director to join our team to lead one or more major school bond construction programs. This individual will have a proven track record of setting up and delivering successful multi-project K-12 construction programs. * This role is Hybrid Responsibilities: * Serve as the key point of contact and primary client relationship executive, building and maintaining long-term relationships with clients, consultants, suppliers, and other third parties. * Lead preconstruction discussions with clients and internal teams to develop contractual obligations such as estimates, schedules, staffing plans, and business plans. * Oversee and assess the project master schedule throughout its lifecycle, ensuring contractual obligations are met and holding team members accountable. * Oversee the integration of all project disciplines within the master program schedule. * Develop the work plan that forms the program management plan (PMP). * Serve as the escalation point for project, financial, business development, contractual, and client relationship risks. * Provide suggestions and negotiate issue resolution for escalated project issues, including change orders and contingency expenditures. * Manage the development and approval of design definition documents. * Review and provide recommendations for change order requests, impact mitigation strategies, and cost reduction initiatives. * Ensure that estimates and schedule impacts from change orders are continually reviewed and validated. * Review and provide feedback on progress reporting metrics against the program, projects, and contracts. * Establish and support constructability review guidelines and protocols. * Develop program guidelines and protocols for cost reduction initiatives and operability/maintainability recommendations. * Review design, procurement, and construction progress, providing recommendations for recovery plans. * Develop and review the program-level framework for construction quality control. * Develop overall program phasing strategy. * Review project manuals, construction management guidelines, policies, and procedures. * Review claims resolution recommendations. * Collaborate with internal and external stakeholders to achieve project consent and review beneficial use recommendations. * Ensure sufficient owner rep staffing levels relative to contractual commitments and constraints. * Continuously monitor the performance of T&TH staff to ensure efficient client management. * Will lead project teams and/or plan and supervise assignments of employees. May provide informal assistance such as technical guidance, and/or training to coworkers. * SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Project/Program specifications/Business line requirements: * Project/Program specific responsibilities: * Understanding of and ability to manage cash flows for coordination with outside funding authorities * Experience managing multiple stakeholders with clear communication skills * Experience with public processes for procurement, contract management, budget management, and reporting * Market sector experience: K-12 * Project/program size in dollar value: * Experience running K-12 bond programs (as a school district employee or consultant) ranging in size from $150M and up * Experience running projects within a program including new build, additions, and renovations Qualifications * Bachelor's degree in construction management, engineering or field related to construction. * 12+ years of relevant project and program management experience. * 2+ years managing high performing program in a consulting environment. * Knowledge of multiple project delivery methods. * Proven track record of leading programs. * Demonstrated experience in negotiating contracts for client programs. * Proven track record of following through on commitments. * Demonstrated experience in delivering major capital programs successfully (on budget, on time, meeting safety and quality standards within approved scope). * Proven track record of building consultative and collaborative partnerships. * Demonstrates excellent presentation, verbal, written, organizational and communication skills * CCM credential(s) encouraged. Additional Information * On-site presence and requirements may change depending on our client's needs* Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. Please find out more about us at ************************** and ********************** All your information will be kept confidential according to EEO guidelines. #LI-KO-1 Join our social media conversations for more information about Turner & Townsend and our exciting future projects: Twitter Instagram LinkedIn It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
    $124k-169k yearly est. 9d ago
  • Regional Operations Director

    Deerfield Management Companies 4.4company rating

    Director Job 35 miles from Clayton

    Avance Care is dedicated to raising the standard of healthcare. As one of North Carolina's largest networks of independent primary care practices, we deliver comprehensive, patient-centered care that prioritizes the physical, mental, and emotional well-being of our patients. We are currently recruiting for a Regional Operations Manager. This role is responsible for driving results within the assigned region through collaboration, leadership, and strategic planning. The focus is on maximizing clinical care and growth potential while ensuring adherence to company standards and protocols. Selected Responsibilities: • Oversee performance of clinics within the region to achieve clinical excellence, business targets, and customer service expectations. • Lead and develop team members across managerial and clinical roles, fostering engagement and professional growth. • Monitor key performance indicators (KPIs), implement action plans, and ensure timely execution to maintain high-quality care, compliance, and business metrics. • Continuously assess operational programs and protocols, identifying opportunities for system and process improvements. • Ensure clear, professional communication across teams and leadership, reinforcing organizational priorities and initiatives. • Uphold best practices in clinical standards, performance metrics, and customer service aligned with company values. • Develop strategies for continuous process improvement and execute PDSA (Plan-Do-Study-Act) methodologies for sustained success. • Manage financial targets responsibly, ensuring cost containment and adherence to budgetary requirements. • Collaborate with senior leadership and regional partners to drive growth initiatives and operational enhancements. • Utilize business tools, dashboards, and data analytics to support decision-making and track performance. • Provide visionary leadership to regional teams, addressing operational challenges proactively. • Apply change management strategies to implement organizational initiatives effectively. • Create an environment that fosters teamwork and accountability to achieve long-term success. A Bachelor's degree in a related field and at least 5 years of progressive operational leadership experience in an ambulatory healthcare setting are required for this role. A Master's degree and clinical experience (MA or CNA) preferred. Other Priorities: • Demonstrate accountability by taking responsibility for individual and team contributions, ensuring commitment to success. • Exhibit adaptability by maintaining effectiveness during major changes and adjusting to new processes and environments. • Apply attention to detail by setting high performance standards and taking ownership of achieving excellence. • Foster collaboration and teamwork by working effectively with others, valuing diverse contributions, and maintaining a respectful workplace. • Communicate effectively by conveying information clearly through written and verbal communication. • Show initiative by taking proactive steps to accomplish goals beyond expectations. • Utilize problem-solving skills to analyze data and apply strategic thinking to overcome operational challenges. Join our team and be part of a dynamic organization committed to delivering exceptional healthcare services and operational excellence! Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law. #LNI
    $115k-151k yearly est. 12d ago
  • Chief Operating Officer Group Rotational Associate

    First Horizon Corp 3.9company rating

    Director Job 14 miles from Clayton

    First Horizon's Future Horizon's Chief Operating Officer (COO) Group Rotational Associate program is a two-year rotational role intended for recent college graduates interested in the intersection of technology and finance. Participants will experience six-month rotations across four different areas, which will come from the Enterprise Technology, Data, Quality, Enterprise PMO, Transformation, Emerging Technology, and our Internal Consulting Group teams within the COO organization. Rotational Associates will partner with a mentor for the duration of the program and will learn from subject matter experts within these functional areas. This program is designed to cultivate future leaders in our organization and we will seek to place participants in a permanent role at the conclusion of the program. This opportunity will primarily be based in Memphis, TN; although some rotations may include travel to or temporary placement in other cities in our Southern footprint as appropriate for the rotation. Duties and Responsibilities * Specific duties and responsibilities will vary by rotation but will be in line with a high paced entry level role in the technology sector. * Travel and/or temporary relocation may be required during certain rotations. * Regular participation in feedback sessions, group presentations, and training activities. * Bachelor's degree in computer science, data science, economics, finance, information technology, business administration, or a related field * Eagerness to learn about the technology and related capabilities that support a financial services company * Intellectual curiosity and analytical mindset * High levels of adaptability * Strong written and verbal communication skills * Experience using Microsoft Office suite About Us First Horizon Corp. (NYSE: FHN), with $82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Corporate Access Commitment: At First Horizon, we focus on what matters most to our associates, clients and the communities we serve. As we continue to evolve, we remain committed to an open and supportive workplace and providing opportunity and access to capital and counsel for all. Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
    $107k-132k yearly est. 43d ago

Learn More About Director Jobs

How much does a Director earn in Clayton, NC?

The average director in Clayton, NC earns between $54,000 and $157,000 annually. This compares to the national average director range of $66,000 to $192,000.

Average Director Salary In Clayton, NC

$92,000
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