Vice President of Customer Support
Director Job 8 miles from Cary
About the Company
Looking for a Vice President of Customer Support who will be responsible for handling the regional team, investigating and resolving customer enquiries and technical issues in a timely and professional manner through a structured and agreed methodology and by contractual service level agreements.
Responsibilities
Develop and implement a global customer support strategy aligned with the organization's overall goals and objectives.
Provide strategic guidance and direction to the team, ensuring alignment with overall goals and objectives.
Led, mentor, and managed the customer support team, including recruitment, training, and performance evaluations.
Provide ongoing coaching, feedback, and performance evaluations to drive continuous improvement.
In-depth knowledge with Support and CRM tools such as JIRA ticketing system.
Conduct root cause analysis for support escalations, identify trends, and implement corrective actions.
Understand and manage the customer contractual service level agreements (SLA's) and identify areas for misalignment with the product roadmap and/or define opportunities for new development.
Identify opportunities to improve customer experience by analyzing customer feedback, survey data, and industry best practices.
Collaborate with cross-functional teams to address customer pain points and drive customer-centric improvements.
Monitor and analyze customer support metrics and KPIs, such as response times, resolution rates, customer satisfaction scores, and customer retention.
Use data-driven insights to identify areas of improvement and implement strategies to enhance performance.
Work closely with other departments, such as product development, engineering, and operations, to ensure exceptional customer support across all touchpoints.
Qualifications
10+ years of experience in client-facing customer support position
Proven experience in a senior customer support role, preferably as a VP of Customer Support or similar.
Proven ability to manage complex projects and multiple priorities in a fast-paced environment.
Strong analytical skills and experience with support metrics and data analysis.
Strong leadership, strategic thinking, and communication skills.
Ability to inspire and manage a team effectively.
In-depth understanding of customer support strategies, market dynamics, and industry best practices.
Education
University Degree in Computer Science, Computer Programming, Computer and Information Technology, Software Engineering or related field.
Certification
Industry certifications such as: MCP, MSSE, MSCA CCNP, CCNA desired
Managing Director of Client Growth and Partnerships
Director Job 8 miles from Cary
Gelia is a $40+ million B2B marketing agency, recognized as one of the top 15 U.S. marketing agencies for five consecutive years. With an average client tenure of 23 years, we specialize in blending time-tested advertising principles with the latest martech tools to achieve measurable, lasting results. At Gelia, we foster a culture of stability, growth, and meaningful relationships.
The Opportunity:
Are you ready to step into a role where your expertise and relationships can thrive? As the Managing Director of Client Growth and Partnerships, you'll have the chance to grow accounts, shape agency revenue, and achieve new heights of success. This position offers stability, a voice in shaping the agency's direction, and the opportunity to focus on meaningful client partnerships in a collaborative, mid-sized agency environment.
This role is ideal for someone eager to unlock their full potential and push past current limits while building something significant and lasting.
What You'll Do:
Build and nurture long-term client partnerships, serving as a steady and trusted contact.
Drive agency growth by expanding revenue through acquiring new accounts and strengthening existing ones.
Collaborate with cross-functional teams to ensure the seamless delivery of exceptional client experiences.
Contribute strategically by identifying and aligning client needs with Gelia's strengths and services.
Focus on relationship-driven account management, ensuring client satisfaction and retention.
What You'll Bring:
7+ years of experience in account management, client leadership, or business development within an agency environment.
A proven track record of cultivating and maintaining strong, relationship-focused client partnerships.
A forward-thinking approach to uncovering growth opportunities and driving meaningful results.
Collaboration skills that foster confidence and inspire productive teamwork.
The desire to push your potential and achieve new levels of success.
Why Join Gelia?
Stability and Growth: Enjoy the opportunity to grow within a supportive and collaborative environment.
Legacy and Innovation: Be rewarded for building something significant, with recognition for both past successes and ongoing contributions.
Collaborative Culture: Join a team that values relationships, respect, and collaboration.
Recognition and Impact: Be part of an agency consistently ranked among the top in the industry.
How to Apply:
If you're ready to focus on meaningful client relationships, achieve new heights, and build something remarkable, we'd love to hear from you. Apply now to join Gelia and be part of a success story driven by partnership and innovation.
Executive Director of Real Estate Planning
Director Job 18 miles from Cary
Join a small, dedicated team focused on building the Carolinas' first freestanding Children's Hospital.
As the Executive Director of Real Estate Planning for NC Children's (NCC), this role will play a pivotal part in shaping the future of pediatric healthcare in the region. The Executive Director will be responsible for collaborating with the VP of Real Estate, Development & Facilities (REDF) at NC Children's on the planning and development of this campus and ensuring its alignment with the overall mission and vision.
Desired Skills: We seek an exceptional candidate with a strong healthcare planning background complemented by real estate and architect expertise. The ideal individual will possess unique skills that will drive impactful solutions in our organization.
Responsibilities:
Planning & Activation: Lead real estate planning efforts for the NC Children's campus, including involvement in all phases of the project, from master planning and programming to design and activation. Strategically lead and facilitate planning efforts for the NC Children's (NCC) campus, including the master planning engagement and space programming. Influence design development and help drive solutions to design challenges, along with identifying opportunities for refinement. Collaborate with project partners (e.g., architects, engineers, design professionals) to ensure campus development aligns with the master plan. In partnership with the VP of REDF and NCC Senior Leadership, plan and prioritize campus planning initiatives to align with the NCC vision. Direct stakeholder engagement and communication throughout all project phases (including planning, design, delivery, and activation). Ensure project adherence to NCC campus design guiding principles. Monitor project progress and ensure compliance with design specifications. Direct campus activation to ensure a successful "Go Live."
Governance & Communication: Implement governance and communication structures for real estate initiatives, including outlining key milestones and requirements to remain on track with schedule, scope, and budget. Direct and facilitate forums for decision-making and fostering a sense of ownership. Additionally, provide regular updates on the NCC campus project status to key stakeholders and team members.
Relationship Building: In conjunction with the VP of REDF, build and maintain strong relationships with internal and external stakeholders throughout all phases of NCC campus planning. Proactively identify opportunities to enhance buy-in and establish trust. Leading People: Lead others toward meeting NCC's mission and vision and create a workplace that is inclusive and collaborative. Foster a team culture of trust, accountability, and excellence.
Leading Change: Clearly communicate project direction and status, particularly required decisions (and timelines) that could impact the project. Proactively identify and implement mitigation strategies to maintain positive momentum or correct the project's direction.
Results-Oriented: Work closely with project partners and team members to ensure high-quality results are implemented and that the resulting NCC campus aligns with the mission and vision. The Executive Director will also play a key role in ensuring the project remains on track and within budget by effectively managing and tracking project expenditures and commitments.
Other Information
Other information:
Education Requirements:
● Bachelor's degree in healthcare administration, project management, or a related field required. A master's degree is preferred.
Licensure/Certification Requirements:
Professional Experience Requirements:
● Requires ten (10) years of progressively responsible experience, including seven (7) years of management experience in large-scale healthcare capital projects such as new hospitals, campuses, bed towers, medical office buildings, and research facilities.
Knowledge/Skills/and Abilities Requirements:
● Understands and applies principles, procedures, requirements, regulations, data analytics, and policies related to specialized expertise.
● Demonstrated collaborative skills.
● Outstanding written and oral communication skills.
● Subject matter expertise in financial accounting, professional internal auditing standards, and healthcare internal audit.
● Proven track record of pragmatism, sound judgment, and balanced risk management.
● Broad understanding of modern information technology systems and cybersecurity.
Job Details
Legal Employer: STATE
Entity: Shared Services
Organization Unit: NC Childrens Hospital Admin
Work Type: Full Time
Standard Hours Per Week: 40.00
Pay offers are determined by experience and internal equity
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
Director of Learning & OCM, Systems Implementation Training
Director Job In Cary, NC
Role Brief
Reporting to the President & Co-Founder, the Director of Learning & OCM, Systems Implementation Training is responsible for building and managing a practice focused Organizational Change Management and end user adoption for large-scale systems implementation projects. This role will drive growth, oversee client engagements, and lead the successful delivery of custom training solutions that enable our clients to achieve their business objectives and realize a faster return on investment (ROI) for their learning investment.
The ideal candidate will have extensive experience rolling out Microsoft Dynamics 365 and other enterprise systems with an appreciation for the motivations of client stakeholders, software vendor relationships and systems integration partners.
This role collaborates with senior leaders who oversee multi-million-dollar projects and manages a team of internal and external consultants to build and execute system specific training and user behavior and engagement. Owning end to end service delivery from client readiness advisory and frontend needs analysis to curriculum development, training implementation and post launch support to measurement of success will be the keys to success.
Role Essentials
Instructional Design and Adult Learning: Skilled in creating learner-centric training programs using methodologies like ADDIE and SAM.
Change Management: Proven ability to drive change, engage stakeholders, and enhance user adoption during technology implementations.
Business Acumen: Understands the impact of technological changes on business processes, end user training, and program delivery for measurable outcomes.
Enterprise Technologies: Deep understanding of ERP, CRM, SCM, HRIS, and LMS systems, with a focus on how these platforms impact business operations and learning strategies.
Client Focus: Builds trusted relationships with senior stakeholders and aligns results with client objectives.
Analytical Skills: Uses data to drive decisions, assess project success, and optimize learning strategies.
Leadership Skills: Manages and inspires cross-functional teams to foster collaboration and accountability.
Strategic Thinking: Identifies growth opportunities and aligns services with market demands.
Communication: Excellent written and verbal skills to engage diverse stakeholders and team members.
Project Management: Experienced in managing complex projects, ensuring adherence to scope, timeline, and budget.
Network and Relationships: Well-connected within the D365 ecosystem, with strong relationships across software vendors, consultants, and integration partners.
Practice Development:
Formulate and implement a strategic plan to expand the practice, establishing the organization as a reliable partner for large-scale systems implementation training in technology adoption initiatives.
Develop proprietary methodologies, frameworks, and tools to ensure scalable and consistent program delivery, thereby positioning the organization as a thought leader and guaranteeing repeatable success across client engagements.
Monitor industry trends to continuously improve service offerings and maintain competitiveness.
Represent the practice publicly by attending industry conferences, trade shows, and networking events. Contribute to thought leadership through speaking engagements, publications, blogs, podcasts, and other media platforms.
Support and influence the practice's overall growth and success by driving strategic initiatives aimed at enhancing revenue and profitability.
Collaborate with sales and marketing teams to align service offerings with market demand, track key performance metrics, and provide insights to optimize practice performance.
Client Engagement:
Act as a trusted advisor on change management, governance, and capability mapping for learning success; performance consulting including needs analysis, curriculum evaluation, assessment and analytics; and learning tech analysis, ecosystem mapping, and platform selection.
Align stakeholders to set common expectations guiding the learning solution.
Define a strategy that integrates learning and development, organizational development, change management, talent management, and learning technology across departments.
Program Delivery:
Manage service delivery, including change management, needs assessment, curriculum development, and training.
Ensure projects are completed on time, within budget, and to client satisfaction.
Team Leadership:
Recruit, develop, and manage a high-performing team of learning consultants and change professionals.
Foster a culture of trust, accountability, collaboration, trust, relationship building and innovation.
Operational Excellence:
Implement tools and processes to streamline workflows and enhance client outcomes.
Integrate Digital Adoption Platforms (DAP) such as WalkMe, Pendo, Whatfix, etc. that help users navigate and learn new systems more effectively by providing on-screen guidance, automation, and engagement features.
Ensure consistent quality and efficiency across all projects.
Adhere to internal standards for cross functional tasks
Risk Mitigation:
Identify and manage potential risks, collaborating with stakeholders to develop mitigation plans.
Financial Oversight:
Manage project budgets, ensuring financial health and profitability across the practice.
Track and report on key performance indicators (KPIs) to evaluate success and identify areas for improvement.
Qualifications
Education:
Master's degree in Business, Education, Communications, Organizational Development, or a related behavioral science.
Certification in Change Management (e.g., Prosci, ACMP, CCMP) is a must.
Certification in Project Management is an asset (e.g., PMP, Lean Six Sigma).
Certification in Microsoft business applications is strongly preferred.
Experience:
10+ years of experience in a professional consulting environment with systems implementation training as your focus.
5+ years' experience working for, or partnering with, systems integrators for technology projects.
5+ years' experience working within a Project Management Office (PMO) or Change Management Office (CMO) in a corporate setting is a significant asset.
At least 5 full cycle ERP implementations with emphasis on MS Dynamics 365; SAP, Workday, Salesforce or similar technologies is an asset.
Demonstrated success in managing multimillion-dollar projects with measurable outcomes.
Demonstrated thought leadership through speaking engagements, established whitepapers, podcasts, recognized industry articles, etc.
Technical Proficiency:
Familiarity with digital adoption platforms, learning management systems, and project management tools.
Success is measured by:
Growing the systems implementation training practice and increasing revenue.
Delivering measurable client outcomes, including ROI and user adoption rates.
Building a high-performing, collaborative team aligned with company goals.
Director, Operations
Director Job 8 miles from Cary
We are seeking an experienced OSP Engineer who has grown into a fantastic Leader of people and teams. This role is a senior leader on our Leadership Team and will have influence over strategy and operations and workforce development.
Here at ONUG, we are a Raleigh area Telecom Fiber Engineering company with long history providing design and build services to larger Telco type clients.
We need a well educated, experienced OSP savvy Senior leader to help our Operations Team really thrive. We already have a fantastic group of engineers, GIS pros, field techs and project managers.
They need a great leader!
IS THAT YOU? Submit your interest.
Do you have all the above AND did you go to our simple website ********************* and see our Purpose as a Company?
Does that energize you? Submit your interest.
Are you energized AND do you have all the above AND are you ready and able to lead an engineering, drafting and project team to profitable business in both new and established areas AND share in the rewards? We have a substantial BONUS target rewarding success. Submit your interest.
To apply for this role, you MUST have OSP Engineering leadership experience and a 4 year degree (highly desired)
POSITION SUMMARY:
The Director, Operations at ONUG leads the design of telecom fiber design projects. They provide leadership, management and accountability to all Operations sections including GIS, engineering, field, offshore and project management team members. They oversee and are accountable for project budgets and timing. They help generate profitable revenue streams for the Company.
A successful Operations Leader will develop team members, coordinate project completion, assure customer satisfaction, manage budgets and margins, and plan appropriate staff levels. Also as part of these responsibilities, this person is competent to read, use & teach CAD drawings, effective field notes, field verifications, operational reporting and training of employees. This person must also be able to analyze complex local and wide are fiber optic systems and plan, design and select most efficient tools for needed solutions.
Responsibilities also include full collaboration with sales efforts to win new business, assisting in price bidding process. They also oversee invoicing/job completion submittal.
KEY ACCOUNTABILITIES FOR THIS POSITION INCLUDE:
Leadership & management of operations team
Service delivery results of projects on time, on budget and with quality requirements
Customer satisfaction level
Selection, evaluation and pricing of products used to meet customer needs
Selection, evaluation and pricing of vendors used
Service delivery process, with emphasis on process management and improvement, including on-shore/off-shore team collaboration
Effective 3rd party vendor management
Compliant and acceptable invoicing and job submission packages
Selection, evaluation, training and development of operations team members
SUPERVISORY RESPONSIBILITIES:
Ongoing leadership and management of staff in direct reporting relationships. As needed, the Director, Operations will also select, hire, manage, develop, train and terminate team members.
MINIMUM REQUIREMENTS:
Bachelor's Degree, specifically in Engineering is highly desired, with Mechanical or Civil as preferred specialties, but substantial, relevant telecom engineering experience may be acceptable as a substitute for that engineering degree
Demonstrated, successful experience in OSP telecommunications operations leadership
Training and substantial experience in outside plant (OSP) engineering methods and procedures
Functional knowledge of outside plant principals and systems
Working knowledge of Municipal and state construction permit requirements and procedures
Ability and willingness to learn and use changing technology and processes
Demonstrated ability to work well in a team environment
Strong written and verbal communication skills.
Demonstrated physical ability to perform field-based work as an example
The above description is not intended to be all-inclusive. A Director, Operations may be required to perform these or other duties as operational needs dictate.
All position incumbents are expected to perform the essential functions of this position with or without reasonable accommodations.
IF YOU DO NOT MATCH UP WITH ALL OF THE ABOVE, PLEASE DO NOT SUBMIT YOUR INTEREST. WE WILL PERSONALLY, MANUALLY REVIEW EVERY SUBMISSION, BUT THOSE WHO DO NOT ALIGN WITH THE SKILLS & EXPERIENCE WE WANT MAY NOT RECEIVE ANY RESPONSE, OR MAY RECEIVE AN AUTOMATED REPLY.
We are an E-verify and equal opportunity employer
Vice President of Homebuilding
Director Job 8 miles from Cary
Vice President, Homebuilding Location: Raleigh, NC
J. Fuller Homes, a division of Fuller Land and Development, is seeking an experienced Vice President of Homebuilding responsible for overall management and strategic planning of the established semi-custom homebuilder brand. This is an excellent opportunity for an entrepreneurial leader to establish better processes that will promote growth for an established homebuilder.
Background & Business Principles:
Fuller Homes is proud to be a locally owned, custom homebuilder, dedicated to crafting quality custom homes across the Triangle since 2010. We have assembled a talented team of construction professionals with a commitment to integrity, quality, and building lasting customer relationships. We build up to 25 semi-custom homes annually, typically in the value range of $850,000-$1,300,000.
Job Description:
VP of Homebuilding will manage all functional areas to include product design, land acquisition, loans, purchasing and estimating, construction, sales, warranty, and customer satisfaction. He/she will be responsible for overall division profitability.
Responsibilities:
In conjunction with owner, establish strategic short and long-term performance objectives for homebuilding division.
Manage the lot acquisition process, to include working with brokers and contracting for lot purchases.
Work with owner to support management of finance and accounting relationships, to include lines of credit.
Establish and maintain mutually beneficial vendor and trade partner relationships.
Standardize construction processes and designs that ensure quality and build time / build cost standards can be replicated.
Oversee purchasing to ensure “best overall value” options are obtained for materials and labor. Also ensure construction details are incorporated within the scope of work on all vendor contracts.
Foster and drive collaboration among all departments within the Company; responsible for tying all homebuilding team members together effectively.
Grow, evaluate and supervise all subordinate employees.
Professional Qualifications and Requirements:
Previous experience building new homes with scheduling software such as Buildertrend
Excellent interpersonal, written, and oral communication skills.
Bachelor's Degree required
Personal Attributes:
High level of integrity and personal responsibility. Self-motivated, team player.
Positive attitude; commitment to personal and company growth.
Strong interpersonal skills; ability to communicate and manage client expectations
Creative approach to problem solving; persistence in executing the creative solution fully.
Make timely decisions based on accurate analysis.
Please contact Jake Caputo at ************ / ************************* with any questions.
Chief Executive Officer - Industrial Services & Fabrication - Private Equity, 78899
Director Job 8 miles from Cary
Chief Executive Officer - Industrial Services & Fabrication - Private Equity
Our client is an entrepreneurial commercial equipment repair and maintenance services business servicing a diversified customer base. This business has recently been acquired by a growth focused middle-market private equity investor with plans to drive significant growth through organic and acquisitive means.
We are seeking an experienced and operationally focused Chief Executive Officer with demonstrated success leading middle-market industrial services businesses through transformational growth while professionalizing operations. The CEO will be responsible for delivering significant value creation and will support the investors as they ultimately lead the business through a successful exit. You will understand motivating, managing, holding accountable and leading high performing teams and developing talent. You will oversee systems and process change and lead/support acquisition strategy and integration efforts as the company expands its geographic footprint.
This is an opportunity to work with an experienced financial sponsor to maximize value growth in this investment. This position offers a highly attractive compensation package which includes a base salary, bonus and equity participation.
Project Director - Life Sciences
Director Job 8 miles from Cary
About Us
Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations. With $7.6 billion in revenue for 2024, Clayco specializes in the "art and science of building," providing fast track, efficient solutions for industrial, commercial, institutional, and residential related building projects.
The Role We Want You For
As a Project Director, you will provide leadership on projects as the "single point of contact" for the owner, design department, the project staff, and assist through closeout within the Life Sciences/Biotech/Pharmaceuticals sector. Ensure quality and timely execution of design-build projects from design to completion and deliver the best solutions on projects valued anywhere from a $60 million to over $250 million. At Clayco, The Project Director will work with marketing, pre-construction services, business unit leaders, and mentoring Project Managers and Engineers and have overall responsibility for these projects.
The Specifics of the Role
Build client and subcontractor relationships.
Team with Architects, Engineers, and Planners to create and manage a design schedule.
Establish project forecasts and budgets.
Manage costs.
Accept full responsibility for project execution.
Mentor and develop project management staff.
Requirements
Bachelor's Degree in Construction Management, Engineering, Architecture or related.
15-20 years of experience managing construction projects ($100+ million) ideally design-build.
Demonstrated knowledge of construction principles, practices, and technology.
Previous experience leading a successful project management team.
Ability to walk a job site, climb ladders, and scale multi-floor scaffolding.
Ability to lift objects of at least 50 lbs.
Some Things You Should Know
Our clients and projects are nationwide - Travel will be required.
No other builder can offer the collaborative design-build approach that Clayco does.
We work on creative, complex, award-winning, high-profile jobs.
The pace is fast!
This position is classified as a safety-sensitive role in accordance with applicable state and federal laws. Candidates selected for this position will be subject to a comprehensive background check, which includes mandatory drug testing.
Why Clayco?
2024 Best Places to Work - Crain's Chicago Business, St. Louis Business Journal, Los Angeles Business Journal, and Phoenix Business Journal.
2024 ENR Midwest - Midwest Contractor (#1).
2024 ENR Top 100 Design-Build Firms - Design-Build Contractor (Top 5).
2024 ENR Top 100 Green Contractors - Green Contractor (Top 5).
Benefits
Discretionary Annual Bonus: Subject to company and individual performance.
Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more!
Compensation
The salary range for this position considers a wide range of factors in making compensation decisions including but not limited to: Education, qualifications, skills, training, experience, certifications, internal equity, and location. Compensation decisions are dependent on the facts and circumstances of each case.
Center/Enrollment Director
Director Job 8 miles from Cary
Brain Balance: a mission-driven company dedicated to enhancing the lives of children, families and adults.
Be a part of a life-changing program! Brain Balance is a personalized, non-medical program that is designed to strengthen and build brain connectivity. Brain Balance helps to unleash a person's untapped potential with the leading drug-free program designed to enhance cognitive performance and emotional wellbeing.
Brain Balance offers full on-the-job training, competitive compensation, offices full of positive energy, and one of the most fulfilling and rewarding careers available. You will be amazed at the positive impact you have on your clients.
This is a unique opportunity for you to leverage your passion and expertise in a role that makes a real difference in people's lives. Our personalized, non-medical program is designed to address developmental and learning challenges by getting to the root causes to provide meaningful, positive change. You are invited to be a pivotal part of our mission.
We are seeking passionate, empathetic team members dedicated to making a significant impact in our community. As a Center Enrollment Director, you will not only be part of our team; but also, a part of every student's and family's journey toward success.
The benefits of working at Brain Balance include:
Transform Lives: A role that makes a significant, lasting impact in children, adults and their families.
Continuous Growth: Comprehensive training on the Brain Balance approach and technologies. Benefit from our ongoing training and professional development opportunities.
Dynamic Work Culture: Thrive in a rewarding, supportive, and collaborative work environment.
Career Advancement: Opportunities for professional growth and development within our expanding network.
Competitive Compensation: Enjoy a robust package including base salary, commission, and bonuses.
Center Enrollment Director responsibilities include, but are not limited to:
Sales Leadership: Carry and exceed sales quotas by guiding students and families through the enrollment process with empathy, understanding, and expertise.
Customer Engagement: Use your exceptional communication skills to present our unique, drug-free approach to potential clients, creating trust and demonstrating the program's value. Build and nurture relationships with potential and current families, providing empathetic support and guidance.
Retention and Growth: Deliver outstanding service, fostering high enrollment and retention rates through genuine connections and a deep understanding of each family's journey.
Exceptional Onboarding: Ensure each student and their family experiences a warm, insightful introduction to our program, setting the stage for success.
Community Connection: Lead and innovate grassroots marketing initiatives, building relationships within the community to spread awareness and drive interest. Collaborate with the team to expand our reach and impact.
Revenue Management: Take charge of center revenue, employing strategic sales tactics and managing financial goals with transparency and insight. Manage operational tasks, including financial oversight, to ensure center sustainability.
Team Spirit: Uphold and inspire high integrity, morale, and collaboration among staff members.
Requirements and qualifications include:
Educational Background: A four-year degree is preferred, highlighting your commitment to learning and growth.
Proven Sales Experience: 2 - 5 years in consultative sales, with a track record of exceeding sales targets.
Customer-Centric Approach: Expertise in B2C sales, with a knack for conceptual selling and a genuine desire to assist families in achieving their goals.
Analytical Skills: Comfortable with KPI analysis and strategic planning, aiming for continuous improvement and success.
Dynamic Personality: Team-oriented, enthusiastic, and driven by the opportunity to make a difference.
Strong Empathetic Communication Skills: Exhibits care, compassion, and the ability to connect deeply with children and their families. High emotional intelligence skills.
Leadership Qualities: Self-motivated, flexible, and confident, with the initiative to lead and the flexibility to thrive in a fast-paced setting.
Technology proficiency, especially in Salesforce, Google Platform and Microsoft Office Suite.
Creative marketing skills with experience in social media and grassroots campaigns.
Ability to work both independently and as part of a dynamic team.
Demonstrated passion for the Brain Balance mission.
Additional benefits and requirements unique to this role:
You will expand your sales and management experience by learning new, conceptual selling techniques.
You will learn new, holistic approaches to changing behavior through neurological and cognitive stimulation.
Your career will have meaning and you will be positively changing the lives of students and their families.
Global Head of (Exec Director, Cinical Development)
Director Job 8 miles from Cary
Hobson Prior is seeking a Global Head of Clinical Development to join our client's team in Raleigh. This role offers the potential to advance to Assistant Vice President. You will lead a global team, focusing on clinical development within the aesthetic medicine and neurotoxin-related fields. The position is hybrid, with a preference for candidates based in Raleigh, though flexibility is possible.
Please note that to be considered for this role you must have the right to work in this location.
Responsibilities:
Lead and oversee a global clinical development team.
Design and conduct clinical studies.
Engage with regulatory bodies like the FDA.
Collaborate with medical advisors and clinical scientists.
Manage direct reports across various locations, primarily in the US and EU.
Key Skills and Requirements:
Experience in aesthetic medicine or related fields.
Background in clinical research and development.
Ability to work with regulatory agencies.
Strong leadership and team management skills.
MD or PhD preferred, but not required.
For more information, please contact Zoe Heath.
Apply now
If you are interested in learning more or applying to this exciting opportunity then please click 'Apply' and upload a copy of your CV. Alternatively for further details or to talk directly to a life sciences recruitment specialist directly please select 'Contact me' at the top of this page.
Hobson Prior is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Hobson Prior is acting as an Employment Agency in relation to this vacancy.
By providing your details and submitting this form you confirm you have read and understood our privacy policy. We only share your personal details with our group companies at acaciumgroup.com/affiliates and those categories of third parties in our privacy policy at hobsonprior.com/privacy-policy.
Associate Director Regulatory Affairs
Director Job 16 miles from Cary
Associate Director, Regulatory Affairs - Permanent - Georgia or North Carolina
Proclinical is seeking an Associate Director, Regulatory Affairs for a successful and growing global biopharmaceutical company with locations in Georgia and North Carolina.
Primary Responsibilities:
In this role, you will be responsible for all regulatory activities related to product development and marketing authorizations in the US and is the primary contact point within the company for any regulatory issues with the product and with designated health authorities. You will successfully collaborate & partner with members of the US Regulatory Affairs department within the Neurology therapeutic area.
The position can be based in Georgia or North Carolina in a hybrid work schedule.
Skills & Requirements:
Minimum of a Bachelor's degree: Master's degree preferred.
A minimum of 5+ years of progressive experience in the Pharmaceutical, Biotechnology and/or CRO industry is required.
10 years pharmaceutical experience in Regulatory Affairs preferred.
Demonstrated experience building effective partnerships:
Identifies opportunities and takes actions to build effective relationships within and across teams with appropriate use of interpersonal skills and sensitivity to diverse cultures comprising the global work environment.
The Associate Director, Regulatory Affairs will:
Develops and implements the regional regulatory strategy and plan consistent with the business objectives, inputting regional expertise into the global regulatory strategy and global planning in line with the Global Regulatory Lead.
Responsible for ensuring that the regional regulatory strategy for the specific product(s), have been negotiated (if appropriate) with the regional health authorities and that the regulatory risks have been identified and mitigated.
Deliver regulatory submissions in line with the applicable regulations, directives and guidelines, and in line with agreed strategies and timelines.
Assist in development of regulatory standards, efficient processes and SOPs.
If you are having difficulty in applying or if you have any questions, please contact
Phu Huynh
at
(+1) 646-779-7961
or
p.huynh@proclinical.com
.
Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.
Proclinical Staffing is an equal opportunity employer.
Preschool Director
Director Job 18 miles from Cary
Preschool Director
Position Type: Part Time (approximately 30 hours per week, although many weeks during the school year it takes more than that; less hours in the summer)
Supervisor: Senior Pastor and works closely with the Children's Pastor
Salary Range: 40,000-45,000/year
Position Description: To fulfill all duties and responsibilities of the Director of Christ United Methodist Church Preschool, a ministry of Christ United Methodist Church
The Christ Church Preschool Director's job includes, but is not limited to, the following responsibilities:
To uphold the Mission Statement of Christ Church Preschool (CCP)
To provide Christian leadership and implement a high-quality early childhood program
To direct and coordinate the daily operation of the Christ Church half-day preschool program, from “registration/orientation through graduation”
To represent Christ Church and Christ Church Preschool in the community
To communicate with and act as liaison between church and preschool. This includes attending church staff meetings, sharing church spaces, sending a report to Church Council, and communicating frequently with the Director of Children's Ministries
To communicate and participate with the Christ Church Preschool Advisory Committee (PAC). This includes attending monthly meetings, providing a monthly report to the committee, and communicating frequently with the PAC chair.
To communicate and participate with the Christ Church Staff Parish Relations Committee (SPRC). This includes attending one or two meetings per year and providing a list of returning and newly hired staff members each June to the SPRC for review.
To ensure safety in all areas used by children and to abide by the United Methodist Church's Safe Sanctuary policies
To maintain student files, staff records, PAC minutes, and all other confidential information in the preschool office.
To recruit and secure qualified preschool staff and to ensure that background checks are conducted (includes interviewing, signing annual employee agreements, conducting annual reviews, providing orientation for new staff members, providing staff job descriptions, and giving appropriate feedback)
To supervise, direct, and support the CCP staff in completing their duties
To ensure high quality curriculum is planned and provided to meet the needs of preschoolers in all areas - intellectual, physical, spiritual, social, emotional - with appropriate playful learning experiences in a safe and loving environment
To communicate with preschool families in person, or by phone, email, the parent handbook, and the preschool website.
To work with the CCP Bookkeeper and to abide by the PAC-approved annual budget (monitor and approve spending, purchase & distribute supplies & equipment, collect tuition, provide financial need-based scholarships, payroll)
To advertise CCP and register children according to the CCP Admissions Committee Guidelines. To maintain class lists and waiting lists throughout each school year
To plan the proposed annual calendar and schedules for board approval; then to distribute the approved calendar to church, families, and staff
To belong to appropriate professional organizations and to keep abreast of current educational trends (through professional development)
To comply with federal, state, and local legal requirements
Preferred Credentials/Experience:
BA in Early Childhood Education
Elementary (K, 1st, 3rd) and/or preschool (ages 3 & 4) teaching experience
NC teaching certification
Conscious Discipline Training/Certification
Participates in or familiar with the Durham - Orange Preschool Association
To apply: Email resume and cover letter to **************************
Director, Hub Operations
Director Job In Cary, NC
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
Biologics by McKesson Mission
At Biologics by McKesson, our mission is to simplify access to medication and deliver personalized care that helps patients achieve the best-possible outcomes - one patient, one partner, one therapy at time.
Position Summary
The Hub Operations Director will be responsible for overseeing the daily operations of our Hub, managing a team of customer service representatives, patient access specialist, case managers, and implementing strategies to enhance customer satisfaction and operational efficiency. The ideal candidate will possess strong leadership skills, a patient-centric mindset, and a proven track record in Hub management.
Key Responsibilities
Team Leadership: Lead, mentor, and motivate a team of Hub agents to achieve performance goals and maintain high levels of customer satisfaction. Conduct regular performance reviews and provide constructive feedback and development plans for team members. Foster a positive work environment that encourages teamwork, open communication, and continuous improvement.
Operational Oversight: Manage day-to-day operations of the Hub, ensuring efficient and effective service delivery. Develop and implement operational policies, procedures, and standards to optimize Hub performance. Monitor call center metrics and KPIs, such as call volume, response times, and customer satisfaction scores.
Operational Quality: Instill a culture of going above and beyond to exceed the patient, provider, and client expectations. Regularly evaluate systems, tools, and work instructions to ensure they are up to date and team members have been appropriately trained. Assess and address team performance against internal standard operating policies and procedures. Ensure all operations adhere to industry regulations, standards, and best practices. Proactively manage risks associated with hub services and implement mitigation strategies.
Customer Experience: Ensure that all customer interactions are handled professionally and in accordance with company standards. Analyze customer feedback and trends to identify areas for improvement and implement solutions to enhance the customer experience.
Strategic Planning: Develop and execute strategies to enhance Hub efficiency and effectiveness. Identify and implement new technologies and tools to improve Hub operations. Prepare and manage budgets, forecasts, and resource allocations for the Hub.
Minimum Requirement
Typically requires 12+ years of professional experience and 4+ years of management experience.
Education
Bachelor's Degree or equivalent.
Critical Skills
4+ years' experience as a people leader within a Hub environment as well as 12+ years' experience within specialty pharmacy, or other relevant pharmaceutical industry services.
Previous experience effectively coaching and managing a team responsible for Hub operations including proven record of motivating a team to perform above expectations.
Strong understanding of Hub operations, technology, and best practices.
Experience in the specialty healthcare or pharmaceutical segment with understanding of healthcare continuum and relationship between manufacturers, patients, providers, and payers.
Exceptional written and verbal communication skills, along with collaboration skills and ability to influence others; ability to build credible relationships across multi-business units, management teams, executive teams, business partners, current and prospective clients.
Excellent grammar and vocabulary skills including the ability to compose complex proposal as well as edit content to ensure it is representative of the end customers needs.
Proven track record of analyzing operational data, formulating, and executing on action plans related to data insights.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
Additional Skills
4+ years of experience managing Hubs
Ability to manage complex issues, function independently, demonstrate flexibility, as well as the ability to work effectively with remote internal and external teams.
Innovative mindset always seeking continuous improvement through use of various techniques (Six Sigma, Lean, …)
Critical thinking, analytical, research, and problem-solving skills
Job Working Conditions
Environment: Office environment
Physical Requirements
Office environment. 20% travel .
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$115,400 - $192,300
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
Join us at McKesson!
VP, Digital Delivery PMO
Director Job In Cary, NC
PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U.
S.
mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture.
Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
A Typical Day As a VP, IT Project Management you will be responsible for the successful delivery and execution of critical company commitments and complex cross functional portfolios/programs/projects.
Depending on the portfolio you may also be responsible for leading a team of project managers as well.
The position is part of the Digital Delivery Project Management Organization within the Digital Technology organization and will play a central role in delivering for a company focused on growth.
Lead a high performing PMO team, fostering a culture of collaboration, innovation, and accountability Provide program leadership, guidance, and manage all aspects of a given portfolio including budget, reporting, vendor oversight, and project delivery Oversee the successful delivery of key strategic complex projects and initiatives across teams and portfolios Identify, design, and lead continuous delivery improvements efforts by providing input into an operating model framework aligned with modern agile, lean, design thinking, and project management practices Act as the central point of contact between business leads, stakeholders, and project teams Create career development plans and learning opportunities for PMO team members to enhance their skills sets Utilize JIRA expertise to build insightful reports, track progress, identify trends, address challenges proactively and improve team performance What You'll Bring Proven track record of leading and growing project managers and PMO processes 7+ years of experience leading complex cross functional large scale programs/initiatives 3+ years of leading high performing teams Able to demonstrate deep knowledge and understanding of various project management and software delivery methodologies (i.
e.
agile, waterfall, lean, design thinking) Advanced relationship skills and experience influencing executive leaders across the company Strong communication skills with the ability to interact with all levels of staff, eliciting cooperation across organizations and to be persuasive, encouraging, and motivating Strong ability to quickly produce professional presentations for executive leadership Expertise in using agile reporting tools like JIRA & Confluence Experience in financial services, mortgage banking, and/or consulting is desired Agile, Scaled Agile, PMP, or PgMP certifications are desired Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home.
Our vision is to be the most trusted partner for home.
Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.
Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered.
Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: *********************
page.
link/benefits For residents with state required benefit information, additional information can be found at: ************
pennymac.
com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary $95,000 - $155,000 Work Model OFFICE
Commercial Banker - Middle Market Banking - Vice President
Director Job In Cary, NC
You are customer focused, enjoy building relationships and providing financial advice to your clients. A role as a Commercial Banker is for you.
As a Commercial Banker within the Middle Market Banking team, your role is to be the focal point of client acquisition and ongoing relationships; Bankers work both independently and as part of a team to introduce our comprehensive solutions to clients. As a Banker, you are responsible for growing and retaining profitable relationships within the Middle Market and Specialized Industries target space.
Our Bankers are required to have deep working knowledge of our solutions including, but not limited to: Credit, Treasury Services, International Banking, Syndicated Finance, Commercial Card and Chase Paymentech Solutions. Our strongest Bankers have a methodical approach to the market activity and prospecting. We deliver locally and therefore our ideal candidate has deep local connections and market knowledge.
Job Responsibilities
Champion a culture of innovation and a customer centric mindset
Stay up to date with industry trends to identify opportunities for innovation or strategic partnerships
Find ways to further efficiency with existing technical infrastructure through automation while embracing the innovative opportunities offered by new technologies
Required Qualifications, Capabilities and Skills
Seven years direct lending or credit support related experience with a focus on business relationships
Understanding of Commercial Banking products and services
Ability to collaborate with internal partners and resources
Demonstrated experience of meeting or exceeding sales goals
Excellent organizational skills and the ability to manage, prioritize, work under pressure and meet tight deadlines
Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners
Preferred Qualifications, Capabilities and Skills
Bachelor's degree and formal credit training preferred
Sales management, business development skills, proficiency in building and maintaining positive client relationships
Strong creative solution, problem solving abilities, flexible to changing business priorities and ability to multitask
Excellent business judgment, strategic thinking, self-directed, proactive and creative
Associate Director of Manufacturing
Director Job In Cary, NC
Are you looking for the next step in your career in manufacturing and process improvement? The Associate Director of Manufacturing will have experience in industries like medical devices (preferred), CNC machining, aerospace, automotive manufacturing or 3D printing.
This position is interesting and exciting with its “start-up” culture and a fast-paced work environment! In this role, you will lead the manufacturing operations with excellence in all key metrics to achieve its mission of disrupting medical device manufacturing.
Objectives include growing manufacturing capacity with the highest safety, quality, and efficiency standards to meet business objectives. Enjoy working in a high-growth, product-focused manufacturer, bringing high-value medical devices to market. Value diversity, inclusion, trust, strong communication, great teamwork, and work- life balance. We strive for openness and honesty in everything including constructively challenging each other in the spirit of achieving the best possible result. Above all else, we are having fun building something amazing together that will unlock a wave of innovation in medical technology.
Requirements:
• Experience running complex manufacturing operations at scale and ready and able to get hands-on when needed.
• High standards for safety and quality and help instill those in others.
• A strong technical background and experience establishing, optimizing, and sustaining multistep, high-precision batch manufacturing processes, especially involving chemistry-based processes. You have a high level of understanding of engineering principles and best practice methods.
• Experience with progressively broadening manufacturing project management and leadership experience with a strong track record of success in Lean, 6 sigma, and continuous improvement methods.
• The ability to confidently maintain excellent rapport with R&D and engineering while ensuring that manufacturing processes stay in control and changes are properly validated and approved.
• Exceptional communication and presentation skills. You communicate successes AND challenges openly. You have the ability to work effectively within a high-caliber team and influence others.
• 8-10 years of progressively broadening manufacturing management and leadership experience such as in Pharma, medical devices, or other process-intensive manufacturing.
#ZR
Assistant Director
Director Job In Cary, NC
We're now hiring an experienced leader to join our growing team as Assistant Director (Assistant Head of School) in the Cary area!
Guidepost Montessori is a community of educators who are driven by a deep desire to bring about widespread change in education today. We believe that the traditional method of education used in most schools is antiquated, outdated, and broken. To meet the needs of today's students and to bring about true progress in the world around us, we need an education model that fosters independence and develops competent, capable, action-oriented thinkers and change agents. To that end, we are committed to dramatically increasing the amount of high-fidelity, authentic Montessori programs, not only in the U.S., but around the globe!
The Assistant Head of School Position:
The Assistant Head of School works closely with the Head of School to ensure that the school provides a high-quality learning experience for children, exceptional customer service to parents, and a supportive, collaborative work environment for staff. The ideal Assistant Head of School will love building community, working with parents, and leading community outreach initiatives. Key responsibilities include, but are not limited to:
Supporting the creation of a strong culture on campus that embodies the mission of our organization
Planning and hosting community outreach events
Giving tours to prospective families, and converting leads to enrolled families
Driving the enrollment process (managing leads utilizing a CRM system)
Managing general, day-to-day operations for the school: billing, supply ordering, scheduling maintenance
Interfacing with parents to build community, answer questions, and resolve any concerns that may arise
What we offer:
Ongoing professional development
A network of supportive peers and mentors who regularly share best practices
Career growth and promotion opportunities
A competitive salary
Health, dental, and vision insurance
Paid time off and paid holidays
100% tuition discount for two children at any school within our network (we serve children 3 months through 12th grade)
The opportunity to contribute to a high-quality educational program that serves the individual needs of each child
We'd love to talk to you if you possess:
Early childhood education leadership experience
An affinity for connecting with people
Strong organizational skills
Exceptional written and verbal communication skills
Strong attention to detail with a focus on results
Facility with computer systems
A high degree of personal initiative
We'd prefer you over other candidates if you have:
Experience as an Admissions, Administrative, Program or School Director for a preschool
Familiarity with the Montessori method of education or a Montessori certification
Experience working with Salesforce/CRM and billing software
Knowledge of the local community that will inform marketing effort
Guidepost Montessori is a project of Higher Ground Education. You can learn more about our mission by visiting **************************
Higher Ground Education, Guidepost Montessori, and Academy of Thought and Industry are committed to a policy of Equal Employment Opportunity (EEO). We will not discriminate on the basis of age, sex, race, color, creed, religion, ethnicity, sexual orientation, gender identity, gender expression, national origin, alienage or citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under applicable federal, state or local laws, regulations or ordinances. Our leadership is dedicated to ensuring the fulfillment of this policy. When requested, we are committed to reasonably accommodate employees and applicants with disabilities or special needs that may require an accommodation.
Director - Licensure
Director Job In Cary, NC
TITLE (Oracle title)
DIRECTOR
WORKING TITLE
Director-Licensure
SCHOOL/DEPARTMENT
Human Resources
PAY GRADE
Director-Band 2
FLSA STATUS
Exempt
ELIGIBILITY FOR EMPLOYMENT CONTRACT
No
WORK WEEK SCHEDULE
Monday-Friday (occasional evenings and weekends) Position is available for a Hybrid Telework workweek
POSITION PURPOSE:
Directs the day-to-day activities and services of the licensure team, including consistent communication with the Senior Director of Salary Information Systems. Responsible ensuring the licensure process is being followed by the licensure team who serve as a liaison between the NC Department of Public Instruction (NCDPI) and Wake County Public School System (WCPSS) professional employees to ensure certification requirements are met and to minimize salary audit exceptions.
MINIMUM QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
Extensive knowledge of polices governing North Carolina Professional Educator's Licensure requirements;
Extensive knowledge of public school's salary administration;
Considerable knowledge of Microsoft Office, specifically Word, Excel, Access, and Power Point; Google Apps;
Considerable knowledge of database systems with the ability to analyze and organize data within large, complex databases;
Effective time management skills with the ability to meet deadlines;
Critical thinking and problem-solving skills;
Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
Ability to understand, interpret, and apply specific rules and regulations governing license and salary administration;
Ability to establish and maintain effective working relationships with school system staff, the public, and external agencies.
EDUCATION, TRAINING, AND EXPERIENCE
Master's degree in human resources, business, or education; AND
Five years of experience related to teacher licensure and salary administration;
Three years of demonstrated successful supervision experience;
An equivalent combination of education and relevant experience sufficient to successfully perform the essential duties of the job.
CERTIFICATION AND LICENSE REQUIREMENTS
Must hold and maintain a valid motor vehicle operator's license according to the State of North Carolina
requirements.
PREFERRED QUALIFICATIONS:
Experience in a school setting;
Experience using Oracle based accounting systems;
Experience using the NCDPI Online Licensing Program.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Supervises and supports the licensure team and manages the licensure and renewal process of certified staff at an assigned set of school/office sites to ensure they are licensed appropriately for the position in which they are serving.
Assists current employees and the general public with questions on employment and licensure, etc.
Evaluates credentials of candidates for licensed positions to determine eligibility for employment. Reviews eligibility for rehires, including maintenance of salary (master's pay or National Board for Professional Teachers Standards (NBPTS) pay), and contract type eligibility for each new hire.
Facilitates and supports the components of the in-house Educator Preparation Program (CCTI Wake-Durham)
Facilitates processing required changes/updates to reduce or eliminate state salary audit exceptions.
Oversees the submission of the affidavits, ensuring there are sent electronically and in hard copy form (per the NC DPI as required).
Facilitates the resolutions of licensure and chart of accounts issues resulting in salary audit exceptions by working directly with the Senior Director, Senior Administrators, educators, and Compensation Services.
Attends meetings and professional development, as needed, to stay abreast of current policies and procedures relating to licensure and salary.
Attends and participates in recruitment events to assist candidates and school system staff with any licensure questions.
Performs other related duties, as assigned.
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff and staff members of external funding agencies, and the community. Work is considered light physical work, requiring the exertion of up to ten pounds of force. The work frequently requires driving automotive equipment.
EFFECTIVE DATE: 4/2025
DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time
Director of Efficiency
Director Job In Cary, NC
Financial/Operational Efficiency Analyst
Riccobene Associates Family Dentistry is on the lookout for a Director of Efficiency to join our dynamic team. In this role, you will analyze financial and operational data to identify trends, cost saving initiatives, improve processes, and support strategic decision-making. The ideal candidate will possess strong analytical skills, attention to detail, and the ability to communicate complex financial information effectively.
Responsibilities
Analyze financial performance metrics and operational processes to identify areas for improvement
Prepare detailed reports and presentations summarizing findings and recommendations
Collaborate with various departments to implement best practices and operational efficiencies
Monitor and update key performance indicators (KPIs) for financial and operational effectiveness
Conduct cost analysis and forecasting
Assist in the development of financial models and operational strategies
Participate in special projects and initiatives that drive efficiency and performance improvements
Stay updated on industry trends and best practices related to financial analysis and operational efficiency
Requirements
Qualifications
Bachelor's degree in Finance, Accounting, Business Administration, or related field
3+ years of experience in financial analysis, operational efficiency, or related roles
Strong analytical and quantitative skills with advanced proficiency in Excel
Experience with data visualization tools (e.g., Tableau, Power BI) is a plus
Excellent communication skills, both written and verbal
Ability to work collaboratively across departments and influence decision-making
Strong organizational skills and attention to detail
Knowledge of accounting principles and experience with financial reporting
Experience in the healthcare or dental industry is a plus
Principal Programmer, Horde
Director Job In Cary, NC
WHAT MAKES US EPIC?
At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.
Being Epic means being a part of a team that continually strives to do right by our community and users. We're constantly innovating to raise the bar of engine and game development.
ENGINEERING - UNREAL ENGINE What We Do
Unreal-powered projects have been on the bleeding edge of real-time entertainment for over 20 years. Our team of engineering experts are always innovating to improve the tools and technology that empower content developers worldwide.
What You'll Do
We are looking for an experienced principal programmer to join our build framework team. You will be responsible for driving the technical direction of Horde, our in-house build system which provides a broad range of services including CI/CD, remote execution, build health, storage and analytics. This framework is critical to the delivery of our internal game projects as well as numerous organisations outside of Epic, with its official release to Unreal licensees happening just last year.
In this role, you will
Work closely with mixed discipline teams across Epic, driving technical discussions to find scalable and achievable solutions based on the requirements of Horde's stakeholders
Steer the architecture of Horde, collaborating with the team to ensure new features fit the overall design, keeping the code base maintainable and extendable
Bring a hands on approach, taking ownership of various parts of the Horde code base, implementing new features, fixing bugs and providing support to both our internal teams and Unreal licensees
Operate effectively with teams spanning multiple timezones
Provide guidance to Unreal licensees both in the form of technical documentation and working alongside developer relations to grow adoption of Horde and ensure we are delivering the best possible build system for anyone working with Unreal
What we're looking for
10+ years of professional software development experience
In depth knowledge and experience developing and working with CI/CD systems used for large scale development involving high volumes of data, preferably in a live service environment
Expert knowledge of C# and .NET
Performance minded with excellent knowledge of multithreading and code optimisations
Strong backend, server architecture knowledge, ideally experienced with ASP.NET
Experience dealing with databases such as MongoDB and Redis, a good understanding of how to use them efficiently
Experience working with cloud solutions such as AWS or Azure
Ability to drive technical discussions and group brainstorms both within the team and across departments
Highly collaborative with excellent technical and non-technical communication skills
Previous experience working with Unreal and a good understanding of its tech stack is a plus
EPIC JOB + EPIC BENEFITS = EPIC LIFE
Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.
ABOUT US
Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.
Like what you hear? Come be a part of something Epic!
Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.
Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.