Desktop Support Analyst Jobs Near Me

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What's In It for You? Career Growth: Many of our current operations leaders started in this role. Other technicians have moved into various departments within DISH to discover new challenges. Show grit and tenacity, and you'll grow quickly within an organization committed to your success Compensation Increases: Guaranteed promotion to Level 1 after 6 months with a $1.00 per hour pay increase. Performance-based promotions include automatic 5% pay increases at Level 2 and 10% at Levels 3 and 4 Performance Incentives: Potential to earn up to $6,400 in your first year and $9,100 each following year through performance-based bonuses. In addition, AwardPerqs are allocated for high performance and can be redeemed at your discretion; award redemptions include flights, excursions, electronics, houseware and more Comprehensive Benefits: Paid training, time off, and holidays. Medical, Dental, Vision and Life Insurance packages with a Health Savings Account Workplace Variation: Get the best of both worlds in a role that allows for the opportunity to problem solve by yourself, collaborate with fellow technicians, and engage with loyal customers Exclusive Perks: Free DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP) Continued Education: Tuition Reimbursement to support your career development Tools Provided: DISH-supplied van, tools, and uniforms What You'll Be Doing: As a Field Technician, you'll represent DISH in customers' homes, simplifying their lives and introducing them to infinite smart home possibilities. Key responsibilities include: Working independently while enjoying support and collaboration from team members Managing your day to drive success while benefiting from the support of a large, competitive company Building rapport and ensuring an excellent customer experience Installing and servicing DISH products and smart home solutions Educating customers on product usage and smart home benefits Selling products and services with the intent to give our customers the best possible home entertainment experience Representing the company professionally, maintaining a positive attitude, a clean work area, and respectful interactions at all times Our Training Program Offers You: A process-based approach to effectively drive customer satisfaction Best-in-class practices, designed and tested by our technicians Knowledge of tool selection and proper use Up-to-date information on modern Smart Home technology and techniques to share that knowledge with customers for sales and educational purposes Skills, Experience and Requirements Required Skills and Experience: Customer Focus: Ability to build rapport quickly and ensure client satisfaction Problem-Solving: A knack for solving complex issues for a diverse customer base Determination: Ready for any challenge, including crawling into small spaces and working in varying climates/weather conditions; this includes roofs and crawl spaces without the comfort of air-conditioning Adaptability: Comfortable working in an environment that appreciates agility and determination Physical Requirements: Capable of standing on ladders (up to 40 feet) for extended periods, lifting over 70 lbs, and remaining within the individual weight limit requirements of 335 lbs Licensing: Valid driver's license with a clean driving record Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Salary Ranges Compensation: $19.50/Hour Benefits From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Our Client, an One of the Largest Utilities Company in the US, is looking for a Cybersecurity Analyst to join their team in Columbus, OH! Pay: $50-65/hour Hybrid Schedule: will start on first shift but may transition to 2nd shift later on. ***This is a 4 Month Contract to Hire Position (will go perm after 4 months!*** As the Cybersecurity Analyst, you will investigate and improve security infrastructure in support of Procurement and Payment Processing systems. You will respond and participate in investigations related to security breaches, incidents, and outbreaks in alignment with NiSource IT Management and Security Service providers. Responsibilities Work closely with IT Service Delivery, IT Operations, IT Support Services, and business unit professionals, project managers and other areas of NiSource, and Service Providers to perform and/or support operations processes, including procurement and payment processing, working on optimization, and expense management related to infrastructure services. Help drive resolution of security operational and service-based issues, reviewing, analyzing and reporting on Service Provider operations, as directed by the Manager IT Security Operations Resolve or escalate issues related to security operations in a timely manner Work closely with NiSource project managers and Service Provider personnel to help track and monitor projects that meet business needs and adhere to agreed-upon service levels (e.g., budget, schedule, quality) Confirm that Security Services supporting and procedures documentation is available and kept up-to-date Participate in coordination of efforts of the Cyber Incident Response Team (CIRT) " Required Skills & Experience 4-5 years of experience in security services or security analysis, deployment and support Knowledge of IT security tools and components, trends and best practices IT security skills in penetration testing, intrusion detection systems, firewall deployment and management, vulnerability assessments, incident response and patch management - all a plus Experience in IAM, PAM, network security, endpoint security, data security and/or application security

Russell Tobin is looking for a Technical Support Representative based in South Jordan, UT for our client who is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. Job title: Customer Supp/Account Rep-Sr -IT Location: Columbus OH Duration: 6 months Pay rate: $21.00/hour Executive Summary: The Service Desk Chat Agent is the first point of contact that support end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first call resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service. Expectation of Role: • Customer Service Skills: o Demonstrate active listening in order to gain an accurate understanding of the situation o Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution o Acknowledging the sense of urgency for resolving the issue o Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding • Communicate effectively: o Producing accurate detailed documentation consumable by end users, level two support, and problem management o Maintain professionalism and netiquette to ensure messages are received as intended o Respond timely via the chat platform to prevent delay or frustration o Clearly document actions taken in ticketing record for tracking and data analytics • Technical Proficiency: o Leverage the chat tooling and ticketing platform effectively o Provide high quality end-user technical support, related to enterprise software and hardware o Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components • Culture Carrier: o Demonstrate the ability to collaborate with others o Display a safe and positive attitude o Adhere to policies and procedures and act in the best interest of the overall firm Qualifications: • Excellent customer service skills required • Excellent communication skills required • Problem solving skills • Self Motivated • Two to five years of chat experience • Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment • Preferred work experience in technical support role but not required Required Education: • High school diploma or GED with relevant work experience Benefits Disclosure “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

Henderson Drake is collaborating with a global leader in energy infrastructure seeking a talented OneStream Support Analyst to join their team in Houston, Texas. This is a fantastic opportunity to play a key role in the company's ongoing OneStream implementation while working on innovative projects that support critical business operations. Position: OneStream Support Analyst Location: Houston, Texas (Hybrid) Employment Type: Full-time Key Responsibilities: Provide day-to-day technical support for the OneStream platform. Work closely with finance and IT teams to configure and customise OneStream to meet business requirements. Ensure smooth data integration across systems and maintain the accuracy and integrity of financial data. Perform routine system maintenance, including updates, patches, backups, and management of user access and permissions. Requirements: 1+ year of hands-on OneStream delivery or technical support experience Deep expertise in OneStream business rule customisation in VB.NET Familiarity with Application Control Manager (ACM) is highly desirable. Strong knowledge of financial processes, reporting, and data integration (ETL) techniques. Proficiency in SQL, Excel, and other relevant financial tools. Benefits: Be part of a company that is at the forefront of the global energy transition, contributing to impactful projects in infrastructure and technology. Enjoy the flexibility of a hybrid work schedule, balancing in-office collaboration with remote work. Access to numerous career growth and development opportunities within a leading global organisation. Join a diverse, inclusive work environment that encourages innovation and values excellence. How to Apply: Please submit your updated CV outlining your relevant experience to ************************** or call USA Toll-Free: ***************** Note: Only shortlisted candidates will be contacted. All applications will be handled with strict confidentiality.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

All Commerce LLC, engages in providing IT business solutions, addressing issues and giving recommendations, achieving effective results by following smart business practices. A team of professional IT consultants, open and scalable to application development, programming, implementing and sustainment of most existing and new business systems. Role Description This is a special solicitation for future opportunities to support an engineering agency of the federal government. Consultants will be responsible for providing engineering/electrical support of equipment, tools, materials, supervision, and non-personal services necessary to provide restoration / adjustment services (where Architect-Engineer services are not required) for building systems. The specific roles will support an Engineering and Support Center agency in Huntsville, AL. The work type will be determined by client, may have flexibility to work remote, hybrid and onsite. Type Roles (experienced only apply) Cybersecurity (Cyber) Electronic Security (ESS) Utility Monitoring and Control Systems (UMCS) Facility Related Control Systems (RFCS) Technical & Programmatic Support Service (TPSS) Other related electronic and mechanical systems Industry Engineering Qualifications |Requirements Provide support services include surveying the security status of ESS, UMCS, and facility related control systems Develop and submit providing actionable reports of the findings Analytical Skills Provide remediation of the findings to restore compliance with DoD Cybersecurity standards Perform field validation and/or inspection of TPSS assets Maintain records and coordination with facility users/tenants/managers Education Electrical and Engineering Certifications Clearance level will be determined by client Bachelor's degree in Information Technology, Computer Science, Engineering or related field This is a special sourcing effort for a future contract. If you have an interest, email resume to: ************************ Subject the email: TPSS Support

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants. Job title: SYSTEMS ENGINEER / MANAGED FILE TRANSFER (MFT) Location: Irving, TX (REMOTE) Contract Top Qualifications: 1. Unix/Linux application support and programming (Bash shell/Korn shell, Perl) 2. FTP protocols - SFTP/SSH, FTPS/SSL, HTTP/s and PGP/GPG 3. TCPIP connectivity setups and troubleshooting, Managed File Transfer (MFT) 4. Sterling Commerce (now IBM) products: Connect: Direct, Sterling File Gateway, Cleo Harmony The Electronic Data Exchange (EDE) group is looking for a seasoned programmer with experience in file transmission processes and protocols. Our team develops and supports transmission automation on a variety of platforms, so we are looking for someone with strong experience in Linux. We are a growing area that must adapt well to change. This person will work with other senior level Programmer Analysts supporting Linux/UNIX and Windows. This is a critical role for an experienced programmer analyst who has diplomacy, excellent customer service and communication skills, and can handle the pressure of frequent direct interaction with external customers. Role Responsibilities Set up SFTP accounts and parameters along with shell and Perl programing routines to automate file transmissions. Configure Connect: Direct and file agent scripts to facilitate automation scripts. Work with various network, firewall and system administrators to establish TCP/IP connectivity and troubleshoot FTP connectivity issues Assist and mentor others on the team and follow established methodology procedures Provides 24x7 support for the transmission processes in addition to on- call rotations Work scheduled weekend and night hours for supporting maintenance window installations and testing Take direction from project leads as well as performing the tasks of project lead Requirements: 7+ years' experience with Unix/Linux application support and programming (Bash shell/Korn shell, Perl) 7+ years' experience with the following FTP protocols - SFTP/SSH, FTPS/SSL, HTTP/s and PGP/GPG 5+ years' experience working with TCPIP connectivity setups and troubleshooting, Managed File Transfer (MFT) Strong problem determination/analysis skills Ability to manage and complete multiple tasks/projects under inflexible time commitments Strong writing skills and strong interpersonal/team skills Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in-with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out-with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond. Equal Employment Opportunity Statement: Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Awards and Accolades: America's Most Honored Businesses (Top 10%) Awarded by USPAAC for Fastest Growing Business in the US 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020) Fastest 50 by NJ Biz (2020, 2019, 2020) INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list) Top 100 by Dallas Business Journal (2020 and 2019) Proven Supplier of the Year by Workforce Logiq (2020 and 2019) 2019 Spirit of Alliance Award by Agile1 2018 Best of the Best Platinum Award by Agile1 2018 TechServe Alliance Excellence Awards Winner 2017 Best of the Best Gold Award by Agile1(Act1 Group) Thanks & Regards Abhishek Kumar Sr. Technical Recruiter ************ ***********************

Manager really likes to see someone with a call center background who has experience with being on the phone and transferring calls and supporting people over the phone. Degree + home lab experience/internship OR ~1 year of professional experience will work. This candidate will work 12pm-9pm EST when they have completed the 2-3-week training period as they are supporting end users in Orange Co, California. This team runs 411 for the County of Orange, and they run all the IT calls for the County of Orange. They need to be able to help someone troubleshoot Windows basics, gain access to accounts, etc. and then disperse the calls based on agency. Conversion salary is around 35k. Looking to pay 16-18/hour on contract so there isn't a big discrepancy when they convert. Manager prefers someone with SOME hands-on experience, even if it's in a home lab + schooling. Team size: 8 "Hybrid" schedule: the first 2-3 weeks will be onsite training, but after that most people work remotely. There will be times they have to come onsite for meetings, etc. but not often. Must have skills: Good communication skills Great customer service Prefers someone not DIRECTLY out-of-school. Some experience wanted, even if it's through an at-home lab. Skills Help desk, Active directory, Troubleshooting, Windows, Support, Customer service Top Skills Details Help desk, Active directory, Troubleshooting, Windows Additional Skills & Qualifications Must be able to pass a live scan background (more intense than what is in our background) then must pass a probation background check- if they are or have been on probation, they just need to disclose that. Experience Level Entry Level Pay and Benefits The pay range for this position is $16.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Mar 10, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

This is a hybrid (3 days onsite, 2 days remote) role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster. About the Role As a Technical Support Engineer at Odoo, you will deliver technical solutions and support to help drive success for our SMB customers across North America. You'll collaborate with cross-functional teams to resolve complex challenges while serving as a trusted customer advisor. We're seeking a problem solver who can combine strong programming skills, empathy, and excellent communication to help businesses thrive. The ideal candidate understands business processes and can effectively translate technical solutions for various audiences. Responsibilities: Own and resolve support tickets (customer-reported problems and bugs) for Odoo tools and services Investigate technical issues by identifying root causes, describing symptoms, quantifying scope, and proposing both short-term fixes and long-term solutions Collaborate with cross-functional teams to resolve customer and partner technical challenges Serve as a technical advisor to customers and partners, effectively communicating product value to both technical and non-technical audiences Manage enterprise customer support across SaaS, PaaS, and self-hosted environments while delivering excellent customer experience Develop solutions using Bash, Python, JavaScript, and PostgreSQL Document resolved issues and implement solutions across customer environments to enhance knowledge sharing and continuous improvement Qualifications and Requirements: Bachelor's degree in Computer Science, Engineering, or related field Experience with Bash, Python, JavaScript, and database scripting (PostgreSQL preferred) Knowledge of ERP systems (CRM, Accounting, Inventory, POS) Strong problem-solving skills with the ability to translate technical concepts for diverse audiences Effective communication and collaboration skills with team members, partners, and customers Nice to have: 1-3 years of professional experience (technical support preferred) Experience with Odoo or similar ERP systems Background in SaaS or startup environments Experience working with Unix/Linux platforms A proactive learning mindset with a focus on continuous improvement Additional language skills (Spanish, French, or Portuguese preferred) Compensation and Perks: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days, and paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $90,000-$105,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission. Want to start your journey with the Navy? Apply Now Enlisted None What to Expect Information Systems Technician More Information Responsibilities Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include: INFORMATION SYSTEMS TECHNICIAN (IT) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Ensuring the proper security and handling of communications materials, systems and equipment Performing diagnostics and data recovery operations and maintaining logs INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Performing diagnostics and data recovery operations, and maintain logs Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems Operating and maintaining testing and auxiliary equipment Ensuring the proper security and handling of communications materials, systems and equipment Work Environment As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers. Training & Advancement Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including: Class "A" Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation. After "A" School, Information Systems Technician Submarines (ITS) will also attend submarine training: Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS). After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance. Advanced Training Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others. Post-Service Opportunities Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security. Education Opportunities Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education . You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill. Qualifications & Requirements A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician. Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a "Top Secret" security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens. IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength. ITS applicants must be willing to serve aboard submarines. General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before . Part-Time Opportunities Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes. For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors . Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that. Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met. For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again. For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training.

Contract to Hire Columbus, OH The Service Desk Analyst, plays a key role in delivering exceptional service and support experiences, ensuring customer satisfaction with every interaction. This role contributes to the success of the organization by providing high-quality IT support and effective solutions through proactive problem resolution. Responsibilities include handling incident, problem, request, and knowledge management tasks, such as intake, triage, troubleshooting, escalation, documentation, and resolution. Operating 24/7/365, the Service Desk offers level 1 and level 2 support to the whole company. As the face of IT and intake for IT teams, supported areas include end-user software, hardware, mobile devices, enterprise and business applications, and telecommunications. Key Responsibilities: · Remote and Onsite Support: Actively participate in all Service Desk core responsibilities, providing both remote support (via phone and ticket queue) and onsite support (through kiosk/walk up desk). · Customer Experience: Deliver exceptional customer experiences by providing support for the technical environment, ensuring prompt, friendly, and professional service. · Technical Issue Resolution: Provide accurate, complete, and timely resolutions for technical issues. Progress and escalate unresolved issues appropriately when they fall outside the scope of Service Desk responsibilities. · Ticket Follow-Up: Ensure thorough follow-up on all tickets, confirming successful resolution with end users before ticket closure, maintaining clear communication throughout the process. · Knowledge Management Contribution: Consistently utilizes the Service Desk knowledge management system when triaging incidents. Identify gaps within the knowledge base and contribute by creating and maintaining knowledge articles to address these gaps. · Account Management: Accurately create and maintain user accounts and manage access permissions as defined by organizational protocols. · Team Collaboration: Actively participate in Service Desk team meetings and activities, fostering collaboration and continuous improvement. · Flexible Coverage: Display flexibility by providing support during peak times, as well as covering for team members during vacations or sickness, ensuring uninterrupted service. Minimum Qualifications: · Education: Associate in information technology, MIS, Business or equivalent · Years of Experience: 0-2 · Knowledge & Skills: ~ 1 year of experience in a Enterprise Service Desk and/or technical support environment, demonstrating proficiency in handling technical issues and providing IT support. · Customer-Focused Support: Minimum of 1 year of experience in a customer-focused support environment, with a strong commitment to providing outstanding service and building positive relationships with end users. · Familiarity with using a ticket management system to track, prioritize, and resolve incidents and service requests efficiently. · Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to a diverse audience and partner effectively with various teams. · Industry Standard Software Support: General experience with industry-standard software and applications, including Microsoft Office programs, Adobe Reader/Acrobat, Apple iOS, Google Chrome, Microsoft Edge, Remote Desktop Connection, and telephony systems (e.g., Genesys, Avaya). · End User Hardware Knowledge: Familiarity with common end-user hardware, including Dell and Mac laptops/desktops, office printers, and other computer accessories. · Network Support Knowledge: Basic understanding of common network support issues related to LAN/WLAN. · Certification Preferences: A+ Certification is preferred, demonstrating foundational knowledge in IT support and hardware troubleshooting. Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

This is a remote job opportunity to support the Centers for Medicare & Medicaid Services (CMS)! We are seeking a dedicated Service Management Business & Tech Analyst to serve as the bridge between our clients and the system/application teams. You will ensure that our systems run smoothly by leveraging strong communication skills, technical expertise, and a deep understanding of our products. Your role will involve identifying and resolving client issues, collaborating with development teams, and maintaining operational documentation to support service excellence. Key Responsibilities Act as the primary point of contact between clients and internal teams, ensuring clear, effective communication across stakeholders, customers, and contractors. Monitor, analyze, and troubleshoot production incidents using tools like Splunk to identify patterns and recreate issues. Collaborate with development and testing teams, providing insights into functional aspects of applications to enhance product stability. Articulate issues and resolutions to supervisors, leadership, and key stakeholders in a clear and concise manner. Maintain and update Operational and Maintenance (O&M) documentation, including User Guides, Run Books, and Manuals. Utilize knowledge of web and batch applications and Business Process Design to identify improvements and optimize system performance. Work independently, as well as part of cross-functional teams, to resolve issues and implement improvements. Additional/Optional Skills Data analysis and reporting Familiarity with ServiceNow and Jira Incident management and troubleshooting expertise Qualifications Proven experience in technical support, service management, or systems analysis Strong verbal and written communication skills Analytical mindset with the ability to diagnose complex issues and develop actionable solutions Ability to work collaboratively in both independent and team environments Familiarity with business information systems and processes (e.g., financial tracking, inventory management, HR systems) Experience in technical documentation and process improvement Must be able to obtain a public trust for the position- US Citizenship required

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an End User Support Technician to work in Fidelity's Enterprise Infrastructure Group in Boston, MA! This position will provide end-user technology support for the Fidelity locations in MA. It includes supporting technology such as computers, monitors, printers, phones, accessories and audio/visual equipment. The majority of the job will be desktop support and handling items that can't be resolved remotely. Troubleshooting includes, but not limited to, Microsoft Operating Systems, MS Office applications, along with many other external and internally built applications. Having experience working in large environments and building and deploying desktops on a large scale is beneficial. Computer Builds - maintain a supply of computers loaded with our base image Computer Deployments - deploy computers to our end-users and ensure all applications and data is transferred to the new computer. Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems. Following guidelines to reporting and escalation procedures. Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects. Working in conjunction with technical and non-technical personnel to optimally navigate the requests. Special assignments and other work related duties as the need arises by management. Education and Experience Associates Degree and/or 2-3 years knowledge of computer hardware and operating systems A+ certification is a plus Skills and Knowledge: Broad knowledge of Windows Operating Systems and Client Hardware. Ability to excel in a change controlled environment. Outstanding analytical and interpersonal skills. Ability to work optimally with client and other groups. Understanding of TCP/IP networking protocols. Ability to think independently to meet goals based on requirements. A self-starter with good written and verbal communications skills, along with the ability to pre-plan, coordinate, prioritize, and multitask. COVID Work Policy Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You'll be spending some of your time onsite depending on the nature and needs of your role. Dynamic Working - Post Pandemic Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you'll want to enjoy the benefits of coming together in person - face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you. Company Overview Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity's U.S.-based regional and investor center locations. If you would like to experience Fidelity's supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at ***************. Information about Fidelity Investments At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Logistics: Role: AV Helpdesk Support Tech Hybrid Schedule: M-F = 7am-4pm / must sit T, W, Th in the Cedar Knolls, NJ location, can work from home on Mondays & Fridays Pay Rate: $20-23/hr Duration: 6-Month contract to hire Must Haves: 2-5 years of professional experience in a client-facing IT Technician or similar role Perform call setups and problem determination for various AV and video conferencing systems (e.g., Crestron, Cisco, Logitech, Microsoft Teams, Zoom) Previous ticketing system experience (client uses Servicenow (SNOW)) Excellent problem-solving and troubleshooting skills. Pluses: Degrees or industry certification like a CTS, Biamp certification, etc Day to Day: The perfect Candidate for this role is someone who will be determined to finding a solution to the problem the ticket is presenting, rather than passing the buck. Someone one wants longevity and to grow within the organization. Resolving about 70 tickets on a monthly basis. Manage and maintain videoconferencing and AV facilities, including obtaining usage statistics and issue logs. Provide user training and support, create and modify user documentation, and maintain system documentation. Coordinate AV activities with client facilities, compile equipment inventory, and assist other coordinators. Troubleshooting skills for commercial audio/visual systems, video conferencing systems, and platforms including: Crestron Flex Video Conference Systems, Room Scheduling, AirMedia, DigitalMedia, and XiO Cisco Video Conferencing Appliances, TMS, and Webex Management Platforms Microsoft Teams Rooms Zoom Google Meet Logitech Video Conferencing Systems and Sync Lenovo ThinkSmart Appliances and Manager Biamp Audio/Visual Appliances and Tesira Software Poly Video Conferencing Appliances and Lens

UpperEdge is a leading IT sourcing and commercial advisory firm that specializes in helping our clients successfully source and deliver transformational programs while maximizing the value they receive from their key information technology relationships. We do this by empowering clients with sourcing and negotiation best practices, market and vendor intelligence, targeted insights, and project execution strategies to successfully enable their most strategic transformation initiatives. As a leading IT sourcing and negotiation advisory firm, we engage at the highest executive levels within Fortune 500 and Global 2000 companies to support the sourcing and negotiation of the relationships required to enable enterprise-wide business transformations. Our full suite of strategic advisory services spans the full transformation lifecycle from project conception and business case development to sourcing and negotiation support to project transformation execution optimization. Our advisors maintain a wealth of experience and utilize a robust set of proprietary analyzers and tools linked to a deep database of market intelligence to provide recommendations and insights to our clients. Founded in 2010, UpperEdge has been growing at approximately twenty five percent per year and has been profitable every year since its founding. We take great pride in the entrepreneurial culture of our company which is grounded in mutual respect, professionalism, work life balance, team morale, welfare, and giving back to the community through volunteer and philanthropic endeavors. Our client base includes a significant number of Fortune 500 companies that are the dominant leaders in their respective industries. 100 percent of UpperEdge's customers are referenceable, and for the past 12 years our client satisfaction scores have averaged 4.5 out of 5. We are seeking a high performing sales leader to inspire, motivate and empower our sales team to reach levels of growth commensurate with the quality and value of our advisory services. UpperEdge is currently looking for a professional, high energy individual to join its growing team of experts in an IT Sourcing and Negotiation Analyst Role. The ideal candidate will play a lead role in maintaining and enhancing UpperEdge's delivery capabilities as well as supporting the analysis of client material and preparing deliverables that support the strategic advice delivered to Fortune 500 executives during UpperEdge's client engagements. This individual must have the ability to manage multiple tasks efficiently, exercise superior judgment, and maintain the drive to work productively in a fast-paced, team-oriented environment while maintaining a positive demeanor. Awards and Accolades: Inc. 5000's Fastest Growing Companies in 2020 Boston's Best and Brightest Companies to Work For five years a row Duties and Responsibilities Leads the support the analysis of IT vendor proposed pricing and contractual terms and conditions Leads the analysis and benchmarking of vendor resource unit pricing to market data Contributes to the creation of client deliverables Conducts IT vendor and market intelligence research Leads to the enhancement and maintenance of internal vendor intelligence databases and related resource unit analysis Contributes to the creation and enhancement of client delivery templates and tools Performs financial analysis and modeling to include TCO comparisons Contributes to sales efforts via support of proposal development and RFP Reponses Contributes to marketing efforts authoring of Blogs, Podcasts and support of Webinars Qualifications 2-3 years of relevant experience in sourcing (Infrastructure experience preferred but not required) Excellent written and verbal communication skills Strong analytical skills to include data comparison and financial analysis/modeling Strong experience with Microsoft tools (e.g. Word, PowerPoint, Excel, and Outlook) Excellent interpersonal skills - a positive attitude and high-level energy required Ability to multitask and meet multiple deadlines in a timely fashion Ability to work well both individually and in a team environment Bachelors' degree or higher Benefits & Compensation Salary levels are competitive and commensurate with experience Company Sponsored Health and Dental insurance, Flexible Spending Accounts, Holiday and PTO, 401K, Hybrid / Remote Work Options, a Great Work-Life Balance, and other exciting benefits

Freelance IT Designers, Developers, Analyst services online. All services are remote and or virtual on a freelancer online platform for open vendor hire. Training is available, must have a fully functional smart phone and lap top or desk top computer to perform work.

Litigation Support eDiscovery - Relativity fully remote. For prominent law firm that has a focus on eDiscovery, information governance, data privacy, and data security. This role is responsible for supporting the eDiscovery Review Services. This position is 100% Remote. Travel to client sites may be required. **Ideal candidate has a combination of litigation paralegal and litigation support experience. Relativity certification is a plus. Duties: Create and edit fields, choices, layouts, persistent highlighting sets, searches, STRs, batch sets, and production sets. Designing privilege review and privilege log workflows. Create substantive and procedural quality control checks. Create TIFF and native redaction workflows. Review search terms for proper dt Search syntax. Assist with culling and analyzing data loaded to review platforms. Design and run both pre- and post-production quality control and validation checks. Verify and validate data integrity, accuracy, and completeness. Position Requirements: At least (preferably more) five years of experience in eDiscovery and Document Review within a law firm, consulting advisory firm, or corporate management function. Bachelor's degree, JD, or advanced degree in business, legal or related field preferred. Experience working in and with remote teams. Flexibility to travel up to 25% percent of the time. Ability to travel internationally. Proven technical expertise in specialized areas of litigation such as discovery, document review, and other case data management strategies (e.g., expertise in all aspects of Relativity and/or other processing and hosting platforms, data validation, database management and solutioning complex issues arising in large document review scenarios. Experience managing technical dimensions of review projects within Relativity and other review platforms. Experience supporting client relationships and engagements, including the identification of key issues, and development of strategies, standardized procedures and analyses. Experience managing and/or assisting with the coordination of the collection, processing, review, and production of electronically stored information ( ESI ) and paper records. Ability to draft defensibility documentation for projects. Experience with monitoring and analyzing data trends and patterns to detect potential issues or inconsistencies. Experience managing vendor activity; including the ability to analyze, gather, and write clear job specifications for vendors and follow projects/tasks throughout the process. Proficiency using a variety of software, processes, and tools and ability to provide quality analysis and recommendation of strategies related to the range of elements appropriate to the client situation. Proven technical, client management, project plan design, facilitation, and project leadership skills. Outstanding analytical and problem-solving abilities. Ability to function in a high-energy, fast-paced environment. The motivation to learn and understand technology and findings, effectively discuss those issues with technically skilled individuals, and convey findings for people without technology experience. Must be technology-adept and have excellent computer skills with Microsoft Office. Excellent, effective, and persuasive written and interpersonal communication skills. Salary 105k 135k commensurate with experience.

OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals-every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it's decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy We seek an experienced, visionary information technology professional to serve as the IT Support Team Lead. In this position, you will provide senior leadership, vision, and direction in planning, developing, implementing, coordinating, and maintaining applications, programs, and activities assigned to Information Technology (IT), including company infrastructure, security, and monitoring tools. You will oversee the daily operations and administration of our company's technological infrastructure. Responsibilities: Lead and manage the daily operations of IT support within the company. Develop, evaluate, and modify information systems policies and procedures. Manage the IT team by recruiting, training, and assigning team members to various process parts. Analyze IT budget and maintain cost-effectiveness. Monitor the IT system's daily performance, including computers, programs, and networks. Oversee and manage the installation of new upgrades for hardware and software. Direct the effective delivery of networks, development, and disaster recovery computer systems and processes. Plan and track project timelines, milestones, and deliverables using appropriate project management tools. Develop and oversee the company's technology roadmap for all technical infrastructure. Ensure that security systems, controls, and procedures effectively manage vulnerabilities and provide continuous protection from external and internal parties. Requirements: At least 4 years of proven experience in IT management or a related leadership role. Strong technical knowledge of IT systems, networks, infrastructure, and security. Knowledge of corporate cloud networks and security in AWS, Azure (Azure Active Directory, VM), Intune device management, Google Workspace, ITIL, and ITSM and DevOps environments. Experience analyzing, implementing, and evaluating IT systems and their specifications. Experience controlling information technology budgets. Excellent organizational and leadership skills. Strong communication, collaboration, and problem-solving skills. Experience leading a team, including managing functional and technical resources globally. Business acumen: understanding the organization's industry, market dynamics, and competitive landscape. A high level of personal integrity and the ability to deal professionally with confidential matters and demonstrate an appropriate level of judgment and maturity in making informed risk decisions. Upper-Intermediate + in English. We offer: A competitive salary tailored to the candidate's experience and skills. Payments are processed monthly (USD). Full Remote, Work schedule: Monday-Friday, from 14:30 to 23:00 EEST (incl. 30-min breaks). Interesting and long-term projects. We support work-life balance and offer paid annual leave and paid sick days. Opportunities for professional development and career growth. Reduced Fridays during summer. Our recruitment process: One-way video interview and PI assessment Interview with Recruiter Technical interview with Team (A subsequent interview with the Executive Team may be requested)

Job Details Hybrid - partial weeks in office/partial weeks at home - Eden Prairie, MN Full Time High School $80,000.00 - $85,000.00 Salary/year Up to 10% DayDescription The Technical Support Team Lead ensures exceptional support for Alpha's Digital Signage solutions and related equipment by managing technical escalations, optimizing workflows, and fostering cross-team collaboration. This role focuses on structured problem-solving, process improvement, and long-term client relationship development. The Technical Support Team Lead enhances operational efficiency, addresses infrastructure gaps, and optimizes service delivery tools to improve customer experience and team performance. Additionally, they oversee the Continuous Training Program to maintain team proficiency and effectiveness. This is an exempt position with a salary range of $80,000 to $85,000. This will be a hybrid role with 3 days in the office and 2 days working from home. Responsibilities: Operational Support & Leadership: Manage technical support escalations, ensuring timely resolution and customer satisfaction. Oversee knowledge management systems, including FAQs, workflows, service policies, and documentation. Lead troubleshooting efforts for software and hardware issues, ensuring structured problem resolution. Provide after-hours support for critical software issues and oversee 24x7 on-call participation. Develop and implement operational roadmaps to improve efficiency, service quality, and revenue growth. Ensure SLA compliance and team accountability to drive scalable operational success. Identify and address infrastructure and process gaps to enhance stability and service delivery. Optimize service workflows and tools to improve response times and efficiency. Foster collaboration across teams to align support strategies with evolving client needs. Technical Support & Collaboration: Manage and resolve escalated technical support tickets, collaborating with Product Development and Training teams on recurring issues. Lead continuous training initiatives to enhance technical proficiency and team effectiveness. Q360 ERP System Optimization: Utilize Q360 to develop KPIs, SLAs, and performance reports, leveraging automation for improved efficiency and accountability. Service Contract Management & Compliance: Ensure compliance with service contract obligations, including SLAs, KPIs, and routine customer updates. Oversee coordination of service contract deliverables across functional teams. Build and maintain long-term client relationships, serving as the customer advocate to identify and develop new service offerings. Training & Development: Lead the Continuous Training Program, collaborating with Product Development to address skill gaps and enhance team performance. Develop training materials and documentation for consistency and accessibility. Strengthen client engagement strategies to improve satisfaction and retention. Technical Acumen: Diagnose and resolve issues related to digital signage and IPTV infrastructure, including Windows Servers, networking, LDAP, MS SQL, and IIS. Utilize remote access tools (TeamViewer, VNC, Bomgar, Putty) for troubleshooting. Oversee system updates and change control processes for smooth deployment. Maintain accurate customer asset records and manage Windows-based servers. Other Duties: Undertake additional tasks as required to meet departmental and organizational goals. Requirements: Occasional evening and weekend work. Participation in on-call duty, including nights and weekends. Qualifications Qualifications: Strong problem-solving and analytical skills with the ability to resolve complex issues independently. Proven ability to prioritize and manage multiple responsibilities efficiently. Expertise in SLA adherence, contract compliance, performance monitoring, and client relationship management. Experience in process improvement and service delivery optimization. Background in customer support for web-based enterprise applications, digital signage solutions, or content management systems. ERP or CRM system experience. Knowledge of IPTV, A/V theory, and IP networking. Strong communication and documentation skills. Understanding of Alpha's values, practices, standards, and procedures. Preferred: 2-4 years of experience in technical support leadership or service management. Experience managing training programs and knowledge management initiatives. Familiarity with digital signage platforms and IT service environments. Project Management Certification. AWS Certification (or willingness to obtain upon hire). Experience with Q360 and/or ERP System Optimization. 2-4 years of experience in computer/network administration with knowledge of digital signage platforms (e.g., Scala, TriplePlay, Tightrope, Savi). SQL query development for data retrieval and analysis. Education & Experience: High school diploma or equivalent required. Two-year technical degree in computer/network administration or relevant work experience preferred. Computer Skills: Basic proficiency in Windows, Network, and Database Administration. Experience with call tracking systems and Microsoft Office Suite (Excel, Outlook, Word, Teams). Certificates & Licenses: Valid driver's license required. Physical Demands: Ability to remain in a stationary position for prolonged periods. Ability to lift, push, or carry up to 25 lbs. Ability to enter text or data via keyboard or 10-key with clarity of vision for small objects/screens. Ability to distinguish between colors accurately.