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Desk Clerk skills for your resume and career

Updated January 8, 2025
4 min read
Desk Clerk Example Skills
Below we've compiled a list of the most critical desk clerk skills. We ranked the top skills for desk clerks based on the percentage of resumes they appeared on. For example, 22.2% of desk clerk resumes contained reservations as a skill. Continue reading to find out what skills a desk clerk needs to be successful in the workplace.

15 desk clerk skills for your resume and career

1. Reservations

Here's how desk clerks use reservations:
  • Issued customers a Blanket Purchase Agreement Number or Certificate of Non-Availability when unable to fill requested reservations.
  • Communicated with previous shift, organized shift and review reservations and updated contingency

2. Front Desk

Here's how desk clerks use front desk:
  • Ensured a positive client-veterinarian experience by handling front desk and receptionist responsibilities.
  • Front desk supervision that included scheduling and auditing of daily monetary transactions.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how desk clerks use customer service:
  • Utilize excellent customer service skills to answer questions and advise students and other visitors regarding dormitory information and local amenities.
  • Provide customer service and administrative support by answering phone calls and directing them appropriately, and addressing resident concerns.

4. Room Availability

Room availability is defined as the availability of the number of rooms at a hotel open for sales for a specific set of dates and/or the type of accommodation.

Here's how desk clerks use room availability:
  • Answer phone inquiries concerning room availability, rates, company information and surrounding area information.
  • Logged reservations for guests based on room availability.

5. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how desk clerks use direct calls:
  • Answer and Direct calls, Greet Clients, Set Appointments, Filed, Xerox and Faxed Paperwork
  • Answered telephones, direct calls, took messages and made emergency calls when situations arose.

6. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how desk clerks use telephone calls:
  • Answered telephone calls*Responded to questions and concerns about housing department*Maintained and updated database
  • Answered or transferred telephone calls using correct telephone etiquette.

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7. Incident Reports

An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.

Here's how desk clerks use incident reports:
  • Completed incident reports to record unusual building activity.
  • File incident reports keeping all information confidential.
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8. Night Audit

A night audit is conducted at the end of every day to determine the daily sales and revenue taken in. This process is frequently found in companies offering hospitality services, such as hotels and restaurants. Night audits also help managers confirm that any accounting conducted by the front desk is accurate, regardless of whether this system is done by hand or automated.

Here's how desk clerks use night audit:
  • Performed night audit to balance daily funds expended/received.
  • Performed additional responsibilities of Night Auditor.

9. Service Desk

The point of contact between a services provider or enterprise and the end-user is referred to as the services desk. A service desk enables businesses to effectively implement daily internal and external tasks. It also helps enterprises in communicating with their customers and tending to their requests effectively.

Here's how desk clerks use service desk:
  • Reviewed inventory maintenance bi-weekly of sales through front Check-out/Service desk.
  • Monitor cashier performance/till management Service Desk Clerk Responsibilities.

10. Office Equipment

Here's how desk clerks use office equipment:
  • Receive, classify, reconcile, interpret, consolidate and/or summarize documents and information utilizing standard office equipment.
  • Operated all common office equipment Performed data entry duties

11. Computer System

Here's how desk clerks use computer system:
  • Utilized a computer system for inputting guest information and completing necessary paperwork.
  • Programmed BlueCross BlueShield insurance paperwork into the computer system.

12. Hotel Guests

Here's how desk clerks use hotel guests:
  • Scheduled reservations for hotel guest arrivals and departures daily.
  • Checked hotel guests in and out, and provided other assistance such as relaying of messages and safekeeping of valuables.

13. Provide Clerical Support

Here's how desk clerks use provide clerical support:
  • Provide clerical support to staff members when directed.
  • Provide clerical support, automation/phone support, records management, reports /information consolidation and similar functions.

14. Guest Accounts

Here's how desk clerks use guest accounts:
  • Sustain departmental accounting of monies, receipts, guest accounts, and cash register.
  • Compile and check daily record sheets guest accounts receipts and vouchers using computerized systems.

15. Hotel Services

Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.

Here's how desk clerks use hotel services:
  • Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, and activities* Arrange transportation.
  • Assisted customers in all inquiries in connection with hotel services, in-house events, directions, local attractions.
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List of desk clerk skills to add to your resume

Desk Clerk Skills

The most important skills for a desk clerk resume and required skills for a desk clerk to have include:

  • Reservations
  • Front Desk
  • Customer Service
  • Room Availability
  • Direct Calls
  • Telephone Calls
  • Incident Reports
  • Night Audit
  • Service Desk
  • Office Equipment
  • Computer System
  • Hotel Guests
  • Provide Clerical Support
  • Guest Accounts
  • Hotel Services
  • Guest Complaints
  • Customer Complaints
  • Guest Rooms
  • Room Reservations
  • Clean Rooms
  • Credit Card Transactions
  • Emergency First Aid
  • Fax Machines
  • Guest Registration
  • Emergency Situations
  • Administrative Tasks
  • Office Machines
  • Transferring Calls
  • PowerPoint
  • Security Cameras
  • Customer Inquiries
  • Multi-Line Phone System
  • Bank Deposits
  • Guest Reservations
  • Telephone Switchboard
  • Cash Drawers
  • Hotel Rooms
  • Guest Comments

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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