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Dealer skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical dealer skills. We ranked the top skills for dealers based on the percentage of resumes they appeared on. For example, 16.9% of dealer resumes contained guest service as a skill. Continue reading to find out what skills a dealer needs to be successful in the workplace.

15 dealer skills for your resume and career

1. Guest Service

Here's how dealers use guest service:

Provided superior guest service while maintaining game and security procedures.
Provided excellent guest service while ensuring compliance with gaming regulations.

2. Math

Here's how dealers use math:

Fast math Count large amounts of cash Entertain guests Answer all customer questions
Position required exceptional math skills and concluding problems quickly and efficiently.

3. Exceptional Guest

Here's how dealers use exceptional guest:

Provide and exceptional Guest experience.Maintain and follow all guidelines set forth by Gaming Comission.building one-on-one relationships with customers to attract new players

4. Work Ethic

Here's how dealers use work ethic:

Demonstrated strong work ethic by working 80 hours per week to complete sales goals in a short time frame.
Maintained good work ethics and accurate count of chip tray for work shift.

5. Excellent Interpersonal

Here's how dealers use excellent interpersonal:

Demonstrated excellent interpersonal skills in communications with customers.

6. Dexterity

Here's how dealers use dexterity:

Demonstrated excellent communication skills to deal with irate customers, general manual dexterity and ability to perform simple mathematical calculations quickly.
Provide accuracy and dexterity in mathematics while providing the highest standard of customer service.

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7. Customer Complaints

Here's how dealers use customer complaints:

Maintained customer service by satisfying customer complaints.
Promoted to team leader 5.Little or no customer complaints.

Select Skills To Add To Your Resume

Guest Service

Math

Exceptional Guest

Work Ethic

Excellent Interpersonal

Dexterity

8. Game Rules

Here's how dealers use game rules:

Ensured protection of game; maintained continuous inspection of cards, ensured betting in compliance with game rules and minimums set.
Provided customer service, exchanged money for chips, educated patrons on game rules and provided game security.

9. Excellent Guest

Here's how dealers use excellent guest:

Maintained excellent guest relations; actively promoted and marketed business.
Provided excellent guest relation skills while always displaying a neat, professional, well groomed appearance.

10. Internal Controls

Here's how dealers use internal controls:

Deal efficiently and accurately in accordance with internal controls.
Developed a working knowledge of any PGCB rules, regulations and Internal Controls applicable to the position.

11. Basic Math

Here's how dealers use basic math:

Complete, perform and understand basic mathematical functions in a timely manner.
Provided friendly customer service Proficiency in basic mathematics Capable of maintaining composure

12. Casino Policies

Here's how dealers use casino policies:

Informed and explained gaming rules concerning casino policies, gaming procedures and wages.
Answered questions regarding the game of blackjack and casino policies.

13. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how dealers use customer service:

Hired, developed, motivated and guided personnel in providing unparalleled customer service and attention to maximize sales.
Deal poker, blackjack, and Roulette professionally and accurately while providing excellent customer service

14. Craps

Here's how dealers use craps:

Qualified games Dealt Craps, Roulette, Black Jack, and numerous carnival games.
Cooperated with other gaming hosts when assigned to the same game (Craps).

15. Casino Table Games

Here's how dealers use casino table games:

Adhered to all casino table games established guidelines and procedures.
Maintain casino table games and guarantee positive customer experiences.

12 Dealer Resume Examples

Build a professional dealer resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your dealer resume.


Jessica Jenkins Dealer Contact Information Joliet, IL (360) 555-0438 jjenkins@example.com Skills • Payable Odds • Guest Service • Private Parties • Customer Service • Craps • Dice • Customer Relations • Large Amounts • Company Policies • Customer Complaints Employment History Dealer 2011 - Present Hollywood Casino Aurora Joliet, IL • Certified dealer of craps, blackjack, and novelty games * Providing exceptional customer service * Maintaining game security and integrity • Supervised Poker and table games. • Provided excellent customer service to the VIP and Star guests. Black Jack Dealer 2009 - 2011 KAR Auction Services Indianapolis, IN • Delivered fast and efficient guest service while developing relationships with customers to promote a helpful and enjoyable gaming experience. • Handled changing money, dealing cards, delivering exceptional customer service, providing a professional but fun experience for players. • Performed excellent customer service while dealing cards in a high volume casino environment. Slot Attendant 2008 - 2009 YMCA of Greater Indianapolis Indianapolis, IN • Installed and repaired slot machines. • Maintain some maintenance upkeep on slot machines. • Serviced slot machines, paid jackpots and other payouts to customer. Education High School Diploma 2008 - 2008


Ann Gomez Dealer Contact Info Durant, OK (930) 555-6493 agomez@example.com Skills BingoFinancial StatementsCard GamesJob FunctionsProceduresUsable ConditionBlackjackMGMSmooth FlowGuest Service Employment History Dealer 2012 - Present Choctaw Casinos & Resorts Durant, OK • deal all table games with proficiency and accuracy, follow all table games procedures • Provided high level of customer service by promoting a positive attitude to create an exciting and entertaining experience. • Address customer concerns while maintaining a high level of guest service. Black Jack Dealer 2002 - 2012 Fort McDowell Casino Chandler, AZ • Provide satisfactory customer service, deal casino games, handle extensive money transactions • Table Games Dealer, Provided an entertaining environment with the guests and or players at the casino. • Deal Craps, Baccarat, Blackjack, Texas Hold 'Em, and Omaha • Table Games Dealer Provided exceptional guest services to players using OWN IT and EGE standards. Pit Clerk (Part-Time) 2002 - 2002 CVS Health Chandler, AZ • Used POS system efficiently by handling cash/ debit transactions and returns. • Establish or identify prices of goods, services or admissions and tabulate bills using POS or optical price scanners. Education Certificate Business 2001 - 2002 American InterContinental University Chandler, AZ


Angela Bryant Dealer Aurora, IL abryant@example.com (620) 555-5824 Experience Dealer 2019 - Present Hollywood Casino AuroraAurora, IL • Verified currency and computed payable odds to pay winning bets. • Table Games Scheduler and Dealer management The Venetian Resort & Casino Las Vegas, NV Make necessary adjustments on dealers schedules. • Table games dealer;Ensured safe gaming practices; handled large sums of money during game pitopening/closing procedures. Car Dealer 2018 - 2019 Enterprise Rent-A-CarNew York, NY • Provided drop-off and pick-up service to rental car customers. • Process titles for Car Sales department. • Master Certified Through Toyota University in Automobiles, Trucks, & Scion Products. • Achieved assigned sales goals and customer contact frequency. Dealer 2016 - 2018 Mohegan SunWilkes-Barre, PA • Enforce performance standards, policies and procedures relating to blackjack, craps, and roulette. • Provided excellent guest service while ensuring compliance with gaming regulations. • Certified in Craps, High Limit Blackjack, Three/Four Card Poker, and Caribbean Stud. • Table Games Dealer Responsible for handling cash and chips. • table games dealer Black Jack and Roulette Skills Dealer Trades Payable Odds Building Rapport Precious Metals Customer Service PAI Customer Confidence Game Play Dexterity Sales Goals Education High School Diploma 2016 - 2016


Emma Palmer Dealer Employment History Dealer 2016 - Present Phoenix Inn SuitesMemphis, TN • Used strong communication with my fellow employees and customers to explain game rules and regulations. • deal table games, game protection, pay winning bets, take loosing bets, customer service. • Experienced table games dealer in varieties of games • Table games dealer 21 Blackjack,Roulette,3 card Poker,let it ride poker,pai gow poker • Table Games Dealer Exchange paper currency for playing chips or coin money. Twenty-One Dealer 2012 - 2016 KirbyMemphis, TN • Used product knowledge to execute persuasive selling techniques. 21 Dealer 2010 - 2012 Hollywood Casino AuroraCharles Town, WV • Conducted table games in accordance with company policies, procedures, and regulations. • Directed the casino's VIP guest service. • Pay winnings or collect losing bets as established by the rules and procedures of a specific game. • Provide excellent customer service to the general public. Education High School Diploma 2010 - 2010 Contact Information Memphis, TN (660) 555-4790 epalmer@example.com Skills Foreign Currency Communication Positive Attitude Dice Customer Service Company Policies Game Play Payable Odds Blackjack Company Procedures


Heather Olson Dealer Oklahoma City, OK (650) 555-5193 holson@example.com Skills Guest Service Communication Company Policies Payable Odds Menu Items Applicable Rules Customer Complaints Guest Consumption Game Rules Drink Orders Employment History Dealer 2020 - Present Chickasaw Nation IndustriesOklahoma City, OK • Managed and maintained regulations and compliance factors on five distinct table games. • Deal multiply table games in the casino Card Dealer 2016 - 2020 IHOPOklahoma City, OK • Provided exemplary guest service to customers playing for the first time and experienced customers. • Provide optimal level of services to all customers and ensure compliance to all departmental policies and procedures. • Complied with all company policies including Seminole Gaming business ethics guidelines and all regulatory requirements. • Complied with departmental and company policies as well as all established gaming regulations. Beverage Server 2013 - 2016 IHOPOklahoma City, OK • Tracked sales flow, ran, processed, and analyzed POS reports. • Provided exceptional customer service while expeditiously meeting customers' requests. • Provide exceptional guest services to casino guests Provide hot and cold beverages Promote play and engage guests Education High School Diploma 2013 - 2013


Madison Sims Dealer Durant, OK (570) 555-6861 msims@example.com Experience: Dealer Choctaw Casinos & Resorts Durant, OK 2015 - Present • Assist area supervisor preparing the casino floor for the overnight shift. • Promoted to craps after only 3 months of employment. • Provided superior guest service while maintaining game and security procedures. • Improved and ongoing communication through phone, email, and fax. Twenty-One Dealer Ameristar Casino St. Charles Saint Charles, MO 2007 - 2015 • Answer questions about game rules and variations. • Table Games Dealer Opened Cosmopolitan Las Vegas and am presently employed as a Table Games Dealer. Slot Floor Person Delaware Park Wilmington, DE 2005 - 2007 • Maintained and repaired slot machines. • Respond immediately to illuminated slot machine service request lights and all other guest service requests • Make sure Casino floor was in order at all times • Slot Floor Host: Demonstrated the highest level of guest service. • Walked the casino floor paying jackpots and made change for players, as well as worked in high limits. Skills • Complete Transactions • Communication • Game Rules • Craps • Payable Odds • Job Functions • Slot Machines • Currency Transaction • Safety Hazards • Company Policies Education: High School Diploma 2005 - 2005


Alan Long Dealer Denton, TX (310) 555-7405 along@example.com Experience: 2011 - Present Dealer / Global Homes / Denton, TX • Follow up with all sales and service customers to create open communication and to facilitate customer loyalty. • Handle table games as per established guidelines. • Shift Manager \| Table Games Dealer * Trained 100+ employees to implement game changes and maintain integrity throughout 4-month rotation. • provide customer service and deal fast paced game of blackjack or baccarat 2006 - 2011 21 Dealer / Global Homes / Denton, TX • Table game Supervisor, is responsible for the management and operation of one or more of your casinos table games. • Started in security, working with cameras systems and working my way up to Blackjack Dealer. • Deal assigned games, collect and pay appropriate bets, and customer service. 2005 - 2006 Player Services Representative / Fidelity Investments / Denton, TX • Utilized of Windows, financial applications, and customer account management to provide financial services. • Provided client service to 401(k) plan participants representing Fidelity's large plan market. • Delivered excellent customer service to broker/dealers and shareholders Problem resolution Executed exchanges & withdrawals with accuracy • Process payments, drop cash, update availability, monitor security cameras, provide guest services. Skills: Sales Floor, Accurate Information, Visitor Services, Customer Service, CDL, Communication, Club Program, Customer Relations, Positive Attitude, Facility Tours Education: 2002 - 2005 Bachelor's Degree Liberal Arts / University of North Texas / Denton, TX


Debra Howard Dealer Columbus, OH \| (750) 555-1172 \| dhoward@example.com Work Experience Dealer, Victoria Club - Columbus, OH 2020 - Present Provide customer service answering questions about the casino and services they provide. Have knowledge of every table games. Dice Dealer, Penn National Gaming - Columbus, OH 2019 - 2020 Deal table games such as blackjack Open tables; properly account for funds prior to, during, and after play Maintained a positive and upbeat attitude while providing customer service and demonstrating basic knowledge of games and casino operations. Provide the best guest service to the highest standard. Craps Dealer, Hollywood Casino Aurora - Columbus, OH 2016 - 2019 Learned Blackjack, Roulette, and Craps. Table Games /Dealer *Trained dealer of Blackjack, Caribbean Stud, Let It Ride, and Three Card Poker. Delivered great customer service while displaying upbeat positive attitude. Received a commendation for excellent guest service. Skills Dexterity, Customer Service, Table Games, Customer Complaints, Payable Odds, Caribbean, Dice, Departmental Policies, Blackjack, Guest Service Education High School Diploma 2016 - 2016


Walter Richardson Dealer Charles Town, WV (370) 555-0808 wrichardson@example.com Experience Dealer, Hollywood Casino Aurora, Charles Town, WV 2011 - Present • deal table games, game protection, pay winning bets, take loosing bets, customer service. • Give great customer service and take in money to make a bet to play the games. • Table Games Dealer Tasked with dealing table games accurately, under strict supervisions of immediate supervisor, pit bosses and surveillance. Roulette Dealer, Turning Stone Resort Casino, Vernon, NY 2005 - 2011 • Maintained proficient knowledge of policies and procedures. • Perform gaming operations for craps Manage money transactions • Provide customer service answering questions about the casino and services they provide. • Engage in a friendly interaction to provide great guest service, and to ensure a positive and memorable experience for players. • Instructed potential future employees on the rules and gaming regulations and how to deal Blackjack. Revenue Auditor, Ernst & Young, New York, NY 1997 - 2005 • Audited semi-annual and annual financial statements of private and public companies in China and Taiwan. • Planned and performed audits, reviews and special projects through analysis and research of client documents. Skills • Casino Floor • Customer Relations • Payable Odds • Daily Revenue • Financial Statements • Customer Complaints • Revenue Audit • Smooth Flow • Customer Service • Daily Audits Education 1994 - 1997 Bachelor's Degree Business, American InterContinental University Chandler, AZ


Danielle Webb Dealer Fayetteville, NC \| (930) 555-8025 \| dwebb@example.com Employment History: Kirby - Fayetteville, NC 2020 - Present Dealer • Used product knowledge to execute persuasive selling techniques. • Table Games Dealer Dealing table games while making sure our guests are having a good time. • Engage in a friendly interaction to provide great guest service, and to ensure a positive and memorable experience for players. Kirby - Fayetteville, NC 2017 - 2020 Casino Games Dealer • Used product knowledge to execute persuasive selling techniques. • Deal Craps, Baccarat, Blackjack, Texas Hold 'Em, and Omaha • Coordinate efforts with upper management for preparing and monitoring the Table Games department budget. Meijer - Indianapolis, IN 2013 - 2017 Pit Clerk • Assisted customers on the sales floor and jewelry counter. Skills: Payable Odds, Positive Attitude, Courteous Service, Let-It-Ride, Customer Accounts, Craps, Casino Floor, Multiple Games, Large Amounts, Bingo Education: High School Diploma 2013 - 2013


Jean Griffin Dealer phone(630) 555-1668 addressTunica, MS emailjgriffin@example.com Experience 2014 - Present Dealer Hollywood Casino Aurora · Tunica, MS • Greeted and assisted patrons with various food and drink requests * Dealt blackjack at the table and accounted for poker chips • Worked in table games as a Blackjack and Craps Dealer. • Table Games: Pai Gow Poker, 3 Card Poker, Carribean Stud, Let It Ride, Blackjack • Shared product knowledge with customers while making personal recommendations. 2013 - 2014 21 Dealer Ameristar Casino St. Charles · Council Bluffs, IA • Promoted an atrnosphere of fun and excitement through effective interpersonal communication. • provide customer service and deal fast paced game of blackjack or baccarat • Stand behind a gaming table and deal the appropriate number of cards to each player. • Provide excellent customer service to the general public. • Conducted table games in accordance with company policies, procedures, and regulations. 2011 - 2013 Craps Dealer Foxwoods Resort Casino · Ledyard, CT • Deal table games using current regulation, policies & procedures. • Table Games Dealer * Assisted customers with betting requirements in accordance with Connecticut's gaming laws. • Deal all table games in accordance with procedures. • Table Games Dealer Experienced and knowledgeable Tables Games Dealer that included all games and provided Craps Dealer Training initiatives. Skills • Blackjack • Customer Service • Guest Service • Dice • Company Policies • Payable Odds • Craps • Communication • Continuous Inspection • Game Rules Education 2011 - 2011 High School Diploma


Cheryl Gray Dealer phone:(560) 555-1561 email:cgray@example.com address:Detroit, MI Employment History Dealer 2019 - Present MotorCity Casino Hotel · Detroit, MI • Provided excellent guest service while ensuring compliance with gaming regulations. • Table Games Dealer Entertained and interacted with guests of various backgrounds. Party Plan Dealer 2012 - 2019 Greektown Casino · Detroit, MI • Deal table games and entertain guest • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. • Maintained customer service by satisfying customer complaints. • Prepare decks of cards,count out cards and shuffle,table games paying out coustomers and having fun. Bookkeeping Assistant 2011 - 2012 BI-LO · Greenville, SC • Complete Operation of Customer Service Center * Management of 5-10 employees * All cash handling closing procedures • Work customer service counter; lottery, scratch offs, cash checks, Western Union, and Money Orders. • Prepare bank deposits and record all data for cash, checks, food stamps and WIC instruments. Skills PAI Quickbooks Craps Game Rules Mini Baccarat Purchase Orders Guest Service Payable Odds Foreign Currency Communication Education High School Diploma 2011 - 2011

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List of dealer skills to add to your resume

The most important skills for a dealer resume and required skills for a dealer to have include:

Guest Service
Math
Exceptional Guest
Work Ethic
Excellent Interpersonal
Dexterity
Customer Complaints
Game Rules
Excellent Guest
Internal Controls
Basic Math
Casino Policies

Customer Service
Craps
Casino Table Games
Mathematics
Orderly Fashion
Card Poker
Door Sales
Card Games
Trade Shows
Carnival Games
Product Knowledge
Customer Relations

Foreign Exchange
Playing Cards
Poker Games
Mini Baccarat
Direct Sales
Derivative
Game Security
Casino Chips
PAI GOW Poker
Casino Rules

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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