Dataminr Jobs

- 660 Jobs
  • Customer Success Manager, US SLED

    Dataminr 4.7company rating

    Dataminr Job In Arlington, TX Or Remote

    See yourself at Dataminr You're self-motivated and self-directed with a passion for building and maintaining relationships with customers, fully understanding their needs, and advocating on their behalf. You understand your customers' strategic objectives and help them achieve success as an expert on Dataminr's First Alert product. You are knowledgeable of major trends and events impacting US national security, cyber security, publicly available information, and big data and can translate these into actionable insights for your customers. As a Customer Success Manager, you will drive First Alert product adoption, renewal, and usage among First Alert customers, as well as build a strategy to foster account growth. You are excited to combine your interests in technology, government, national security, and customer success to transform the way our customers adopt and use First Alert. This is a US-based hybrid role that requires two days a week in our Arlington, VA office unless traveling. At Dataminr, we are over 600 talented individuals, spanning seven global offices, united by our passion to use AI for the greater good and be agents of positive change in our company and in our communities. We offer a competitive benefits package aimed at keeping you healthy and happy: Comprehensive medical, dental and vision insurance plan options for employees, domestic partners and their dependents Generous PTO, flexible sick days and remote working options Paid parental leave and family forming benefits Mental health benefits and support Company equity (RSUs) At Dataminr, we serve a global community made up of many cultures and strive to reflect the diversity of the world in which we live. We stand for social justice and we lead with empathy. We foster a culture of allyship, standing up for those who face systemic barriers to equality. We actively condemn racism and discrimination in any form. We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, learning and development funds, and more. The opportunity Expand the scope and scale of First Alert adoption, while driving successful customer outcomes within your assigned portfolio Design and implement scalable programs that seamlessly integrate First Alert into customer workflows, and align with customer's enterprise level objectives Partner with other Customer Success colleagues to drive product adoption, renewal, and customer satisfaction Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of playbooks / regular check-ins Serve as a First Alert platform expert ensuring customer engagements support organizational goals and drive positive outcomes for the customer beyond basic platform features and functionality Collect customer feedback and clearly articulate recommendations for First Alert product development to our engineering and product teams Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth What you bring At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed. Bachelor's degree or equivalent relevant experience in a related field AND 5-8 years of customer success/account management experience. Specific experience supporting the public sector, including but not limited to the State and Local Governments. Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to law enforcement or emergency management. Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior leaders and decision makers in the form of a presentation High level of accountability and the ability to execute independently on multiple and competing projects and deadlines Must be willing and able to travel to client sites within assigned territory domestically, as needed (approximately 30%) About Dataminr Dataminr is a mission-driven AI company that delivers real-time information from 1M+ public data sources, empowering organizations to respond to critical events and emerging risks before they unfold. Founded as an AI company in 2009, Dataminr has the history and tenure in artificial intelligence, and has developed pioneering technology that is redefining the future of real-time information. Recognized as one of the world's leading AI businesses, recently, Dataminr launched ReGenAI, the first generative AI that automatically regenerates in real-time. Most recently valued at $4.1B, our technology is leveraged by more than two-thirds of the Fortune 50 and half of the Fortune 100 companies who all rely on our AI because we do something that others cannot do. Watch our CEO Ted Bailey, discuss the Future of Real-Time Information, the breadth of customers who trust Dataminr, and our proprietary ReGenAI technology here. At Dataminr, we are creating a team of talented builders, creators and visionaries to have a real-world impact on how organizations are able to respond to events. We operate all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of client charged with the responsibility to keep organizations running and keep people safe. The annual base salary range for this position is $78,400 - $115,000. Actual salary will be based on a number of factors including, but not limited to, geographic location, applicant skills, and prior relevant experience.In addition to the benefits set forth above, the compensation package for this role also includes an annual commission target of $33,523 - $49,212 based on the terms of the applicable sales incentive plan. Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.
    $78.4k-115k yearly 10d ago
  • Account Executive, Enterprise (West Coast)

    Dataminr 4.7company rating

    Remote Dataminr Job

    See yourself at Dataminr Dataminr is hiring for an Account Executive in Cybersecurity & Corporate Security, within our global private sector team. Join us and spearhead the sale of our cutting-edge cybersecurity and corporate security products to top-tier enterprises. This is a fully remote role based on the West Coast. At Dataminr, we are over 600 talented individuals, spanning seven global offices, united by our passion to use AI for the greater good and be agents of positive change in our company and in our communities. We offer a competitive benefits package aimed at keeping you healthy and happy: Comprehensive medical, dental and vision insurance plan options for employees, domestic partners and their dependents Generous PTO, flexible sick days and remote working options Paid parental leave and family forming benefits Mental health benefits and support Company equity (RSUs) At Dataminr, we serve a global community made up of many cultures and strive to reflect the diversity of the world in which we live. We stand for social justice and we lead with empathy. We foster a culture of allyship, standing up for those who face systemic barriers to equality. We actively condemn racism and discrimination in any form. We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, learning and development funds, and more. The opportunity Meet sales quota and drive success: Conduct and execute detailed sales campaigns, achieving quarterly and annual sales targets with a robust, measurable sales process Build a pipeline, leverage partners and network: Build a strong pipeline through proactive prospecting, strategic networking, and leveraging our growing list of partners Cultivate strong client relationships: Cultivate and sustain valuable client relationships whilst skilfully navigating and closing complex enterprise deals Develop deep customer insights: Develop comprehensive insights into customer use cases, internal decision-making processes, budget cycles, and other critical information Master competitive analysis: Analyze the competitive landscape and understand customer needs in order to position Dataminr's portfolio of solutions effectively to meet customer needs and stand out from the competition Provide product feedback: Provide valuable feedback to cross-functional teams (Product, Engineering) to drive the continuous enhancement, updates and improvements of our products What you bring At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed. Minimum 7 years full sales cycle experience selling enterprise cybersecurity technology solutions in a fast-paced, competitive market A hunter by nature, with expertise in prospecting via a multi-channel approach including cold calling, channel partner relationships, LinkedIn outreach and networking You have built relationships with senior cyber buyers and are able to leverage your existing network to gain introductions into new logos A strategic seller, with expertise in account planning, you use a clear sales process (MEDDPICC preferred) to qualify and move deals through the pipeline to close A history of consistent quota achievement and ability to deliver consistently against targets Great understanding of a complex sales process and business drivers for enterprise clients #LI-SA #LI-REMOTE About Dataminr Dataminr is a mission-driven AI company that delivers real-time information from 1M+ public data sources, empowering organizations to respond to critical events and emerging risks before they unfold. Founded as an AI company in 2009, Dataminr has the history and tenure in artificial intelligence, and has developed pioneering technology that is redefining the future of real-time information. Recognized as one of the world's leading AI businesses, recently, Dataminr launched ReGenAI, the first generative AI that automatically regenerates in real-time. Most recently valued at $4.1B, our technology is leveraged by more than two-thirds of the Fortune 50 and half of the Fortune 100 companies who all rely on our AI because we do something that others cannot do. Watch our CEO Ted Bailey, discuss the Future of Real-Time Information, the breadth of customers who trust Dataminr, and our proprietary ReGenAI technology here. At Dataminr, we are creating a team of talented builders, creators and visionaries to have a real-world impact on how organizations are able to respond to events. We operate all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of client charged with the responsibility to keep organizations running and keep people safe. The annual base salary range for this position is $129,600 - $186,000. Actual salary will be based on a number of factors including, but not limited to, geographic location, applicant skills, and prior relevant experience.In addition to the benefits set forth above, the compensation package for this role also includes an annual commission target of $129,600 - $186,000 based on the terms of the applicable sales incentive plan. Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.
    $129.6k-186k yearly 1d ago
  • Customer Experience Manager

    Twilio 4.5company rating

    Remote Job

    See yourself at Twilio Join the team as our next Customer Experience Manager NAMER on Twilio Segment's Digital CS & Experience team. Who we are & why we're hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. About the job As a CXM NAMER, you are responsible for driving adoption and retention across the largest cohort of customers in the NAMER region. You will enjoy finding innovative ways to help a large customer portfolio through innovative 1:1, 1:few, and 1:many engagements. You will have the opportunity to help some of the world's most influential companies solve their toughest data problems at scale. Responsibilities In this role, you'll: Own the ultimate success of our scaled customers in your assigned region, ensuring they realize the full value of the Segment platform Achieve adoption and retention goals for your region, developing and running many:1 workshops, webinars, building short form video content and when required running interventions with key customers Maximize onboarding, adoption, retention, risk, expansion and advocacy campaigns in your region by collaborating, complementing tech touch with strategic high touch interventions Help ‘boost' customers in your scaled portfolio to expand usage and receive a managed CSM Understand the unique needs of your customer region, thoughtfully helping business leaders to identify opportunities to expand our footprint and depth of engagement Partner with the Sales and Renewals teams to advance account renewals and expansion Partner internally with Solutions Architects and Success Engineers to optimize customer implementations and resolve technical challenges Partner with the Customer Success Programs Team to identify new ways to support customers at scale Analyze your portfolio, identify risks and opportunities and prioritize for impact. Communicate performance opportunities and technical overviews to coordinate solutions internally across engineering, marketing, product and support teams. Become an expert on the Segment platform and integrations, while keeping up with industry trends in data and analytics. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Previous experience working with NAMER customers Ability to work NAMER time-zone 5+ years of consultant, account management, customer success, sales experience or support engineering Experience managing customers across geographies Proven track record of driving results for your customers and your company Effective communicator in stressful situations. Self-motivated, empathetic to customer needs and improving customer relationships Ability to navigate complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growth. Desired: Experience with customer data platforms, marketing and data technologies. Experience with the suite of tools in Segment's ecosystem is a plus Experience using Gainsight Passionate about supporting and transforming customers' experience at scale Technical and programming language experience a plus, but not required French, German or Portuguese speakers are also a plus Location This role will be remote, based in Colombia Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. This role may be eligible to participate in Twilio's equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.
    $86k-124k yearly est. 1d ago
  • Onboarding Operations Specialist L1

    Twilio 4.5company rating

    Remote Job

    See yourself at Twilio Join the team as Twilio's next Onboarding Operations Specialist. Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job Twilio is seeking an Operations Specialist to join the team that runs Twilio's Onboarding and Compliance team globally. This role will work directly with customers to help them onboard RCS, WhatsApp, procure short codes and Sender IDs, and ensure all phone numbers are meeting regulatory compliance standards globally. The Onboarding and Compliance Operations team is a key part of Twilio, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity. . Responsibilities In this role, you'll: Process RCS onboarding requests efficiently while providing the highest level of support to customers, while working closely with internal Twilio teams to provide the best in class technical support for customers Project manage complex requests from our customers to onboard and register their senders across various regions Design and optimize new processes to ensure our customers have an excellent experience with Twilio. Collaborate with Twilio's Product and Engineering teams to troubleshoot technical problems with our internal tooling and external product offerings. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 3+ years experience in technical customer operations Tech and process-savvy person who loves to build seamless operations that benefit our customers. You're empathetic and love working with customers to solve their problems. Love learning new technology, and you have experience configuring and operating various systems and software tools such as JIRA, Zendesk. Thorough, organized, and process-oriented to the extreme, and you're able to prioritize and execute multiple projects simultaneously in a fast paced, ever changing environment Be comfortable working with data, including analyzing, interpreting, and creating it. Possess a data-driven mindset, using insights to guide decision-making and strategy. You can represent Channel Onboarding Operations in various projects supporting our partnership with our vendors and carriers Bachelor's Degree or equivalent years' of experience Desired: Excellent written and verbal communication skills in Portuguese is a HUGE PLUS. Specify education, previous job experience, certifications, technical skills and soft skills required. Location [SELECT AN OPTION BELOW] B. This role will be Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Applications for this role are intended to be accepted until March 3rd, 2025 but may change based on business needs. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.
    $59k-84k yearly est. 8d ago
  • Carrier Relations Manager, Brazil

    Twilio 4.5company rating

    Remote Job

    See yourself at Twilio Join the team as Twilio's next Carrier Relations Manager, Brazil Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job As a Carrier Relations Manager at Twilio, you will play a critical role in managing relationships with our global network of carrier partners. Your work will ensure the continued success of Twilio's communication products by ensuring the highest level of service and performance for our customers. You will collaborate with cross-functional teams, including product, engineering, sales, and legal, to drive initiatives that enhance carrier performance, negotiate optimal pricing structures, and manage key carrier partnerships. Responsibilities In this role, you'll: Develop and manage carrier relationships: Cultivate and maintain strategic relationships with a diverse group of global telecom carriers, ensuring excellent service levels and a long-term, mutually beneficial partnership. Negotiate contracts: Lead the negotiation and execution of agreements with carriers, including pricing, service levels, and performance terms. Performance monitoring: Track and analyze carrier performance metrics, ensuring that service levels are met, and proactively address any issues or concerns. Cross-functional collaboration: Work closely with product, engineering, and operations teams to align on carrier strategy and ensure carrier offerings support Twilio's product roadmap and customer needs. Strategic planning: Develop and execute carrier strategy to support growth and scalability in global markets. This includes forecasting carrier requirements and identifying opportunities for innovation and improvement in services. Market insights: Stay up to date on telecom industry trends, competitive landscape, and regulatory changes that may impact Twilio's carrier relationships. Problem-solving: Address and resolve any complex technical, operational, or service-related challenges with carriers, ensuring timely and effective solutions. Lead negotiations and pricing models: Work with internal teams to develop optimal pricing strategies for messaging and other telecom-related services, balancing cost, quality, and margin. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 5+ years of experience in carrier relations, telecom partnerships, or a similar role in the cloud communications industry. Strong understanding of the telecom ecosystem, including carrier operations, pricing structures, and performance metrics. Proven ability to negotiate contracts, pricing, and performance agreements with global telecom carriers. Ability to assess and interpret performance data, identify opportunities for improvement, and drive data-driven decision-making. Experience working with cross-functional teams, including product, engineering, and legal departments. Familiarity with international telecom regulations, markets, and carrier landscapes. Excellent communication and presentation skills, capable of conveying complex concepts to both technical and non-technical stakeholders. Bachelor's Degree or equivalent years' of experience Desired: Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms Software, SaaS, CPaas or PaaS experience Location This role will be remote, and based in Brazil Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. When pasting the updated job posting please be sure not to duplicate this section below: Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.
    $106k-143k yearly est. 1d ago
  • Technical Account Manager (Japanese Speaking)

    Twilio 4.5company rating

    Remote Job

    See yourself at Twilio Join the team as our next Japanese Speaking Technical Account Manager. Who we are & why we're hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. About the job Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated technical contact you will work with our customers to resolve complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer's environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. Responsibilities In this role, you'll: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio's Product and Engineering teams. Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences. Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs. Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 5+ years of relevant experience as part of a support or operations team in a software or SaaS company. Knowledge of web services, JavaScript (Node.js), React.JS, XML Python, Ruby, PHP, Java, C#, Swift, API and implementations using SDKs. Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Exceptional time management skills, emotional intelligence, interpersonal communication and ability to prioritize tasks while evaluating situational urgency. Demonstrated history of driving complex product issue resolutions including escalation management, internal and external strategy planning through to solution delivery. High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums. Interest in utilizing customer feedback to identify and drive improvements in our products. Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need. Ability to stand in the customer's shoes and demonstrated dedication to the customer experience. Strong bilingual proficiency in English and Japanese (reading, writing, speaking, and listening) to effectively serve our Japan Personalized Support customers while collaborating seamlessly with non-Japanese Twilions across the organization Desired: Experience building and maintaining interactive dashboards using technologies such as Looker, Snowflake, Kibana, Splunk, Salesforce or others. Demonstrated ability to develop workflows to increase troubleshooting efficiency while still following standard processes and procedures. Experience working with Looker, Tableau, Salesforce, JIRA, Confluence, Airtable, Zendesk and other project tools. Location This role will be remote, based in Singapore. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.
    $86k-120k yearly est. 8d ago
  • German Speaking Outbound Sales Development Representative

    Twilio 4.5company rating

    Remote Job

    See yourself at Twilio Twilio's Segment product team are seeking an outbound Sales Development Representative (German speaker) to be a key contributor in the evaluation and execution of our go-to-market strategy opportunities for Twilio globally. This role presents an outstanding opportunity to growing your career in software sales. This role can be remote in Ireland or in the UK and you will be covering the DACH region. Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you're part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job The Global Sales team plays an integral role in building out our customer base and bringing Twilio to developers, lines of business, non-profits and enterprises to make an impact on their services. As a team, we collaborate with one another daily, push each other to do the best work of our lives, and bring an unparalleled level of energy & aim to our jobs. We're looking for people who have a growth-oriented attitude and want to grow their careers within Segment & Twilio. Responsibilities In this role, you'll: Research and generate prospective customers to resolve how Segment can provide them value and qualify leads through outbound dials, sending personalised emails, and demonstrating social selling. Break into new companies and new markets, by engaging with prospects using a multi-channel, value-based approach with the goal of building relationships and driving brand awareness. Achieve and exceed your monthly goal for generating business opportunities to fuel the sales pipeline. Prepare activity and forecast reports and become an expert in Salesforce, Outreach, Sales Navigator. Work in partnership with an Account Executive to build account strategies, territory plans, and successfully close new business opportunities. Receive all the vital training and insights to expertly start contacting prospects through the SDR Onboarding Program for new hires. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. Required: Hunter mentality, goal-oriented and biased to action - our quota is the floor not the ceiling Lean into change rather than shy away from it (things move quickly around here!) Look forward to variety in a normal workday (thanks to the creativity & personalisation in this role, every single day is a new adventure) You have navigated challenges and overcome obstacles (resilience is a core skill for becoming an extraordinary SDR) Adopt responsibility and are passionate about joining forces with various Account Executives (teamwork makes the dream work) Desired: Strong direct sales skills and a consistent track record of performance in creative, strategic outreach via personalised emails, phone calls, and videos 1+ year of experience in a customer-facing role Experience working in a software-selling environment Proficient written and verbal communication in English and German Location This role will be remote in the UK. Approximately 0% travel is anticipated. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role excites you but you think you don't check every box, we still encourage you to apply - we're already looking forward to meeting you. If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.
    $47k-61k yearly est. 1d ago
  • Manager I, Documentation

    Datadog 4.2company rating

    New York, NY Job

    The Documentation team creates engaging and informative technical content, particularly our public product documentation: Datadog Docs. This is an opportunity for a Documentation Manager to help us deliver high quality technical documentation and lead one of our growing documentation teams. Our team is hands-on with the technologies that Datadog monitors, and collaborates with technical and product teams to create technical documentation for our APIs, SDKs, developer and security tools, and community developed integrations - thousands of pages of content! This role is in-office at Datadog's incredible New York City headquarters. What You'll Do: Manage 2-4 technical writer direct reports, overseeing their day-to-day, helping them make and manage effective content project plans, formally supporting their growth and development, and fostering an environment that encourages positive engagement and performance. Partner with our Product and Engineering teams to create and maintain public documentation for users, developers, and SREs, helping them succeed with Datadog products, features, SDKs, APIs, and developer tools. Experiment with the product, dig into source code, and interview subject matter experts to research technical details for documentation. Collaborate with our contributor community and greater Documentation team to develop and improve documentation standards and processes. Who You Are: You have 5-10 years experience researching and developing documentation for technical topics, like databases, APIs, cloud infrastructure, and performance and security monitoring. You have 2-5 years experience managing a small team of technical writers, coaching their performance, guiding their career journey, and breaking down complex projects into achievable plans. You have publicly available technical writing samples. You are comfortable reading at least two programming languages (e.g. Ruby, Python, Go, bash). You have written or managed server-side software and documentation, and are familiar with modern infrastructure such as IaaS cloud services and containers. You enjoy partnering with product managers, developers, and other SMEs to create robust technical documentation for developers and other types of users. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Intradepartmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups) Access to Inclusion Talks, our Internal panel discussions Free, global mental health benefits for employees and dependents age 6+ Competitive global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is:$136,000—$174,000 USD About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Your Privacy: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice.
    $136k-174k yearly 10d ago
  • Lead TA Partner

    Dataminr 4.7company rating

    Dataminr Job In New York, NY Or Remote

    See yourself at Dataminr You're an experienced Cyber Sales recruiter with a track record and deep knowledge of Sales and other Go-To-Market functions. You're an expert in engaging and recruiting sales professionals, and the challenge energizes you. You're a trusted advisor and sounding board to your business stakeholders and pride yourself on understanding the ins and outs of a business and how it impacts our hiring capabilities. You leverage your knowledge and expertise to drive meaningful change. We can offer an opportunity to own Sales Hiring, including the strategy, future vision and delivery of this vital part of our business. This role is based in the East Coast time zone. It would be highly advantageous if candidates could access our NYC office one day a week to foster team collaboration. At Dataminr, we are over 600 talented individuals, spanning seven global offices, united by our passion to use AI for the greater good and be agents of positive change in our company and in our communities. We offer a competitive benefits package aimed at keeping you healthy and happy: Comprehensive medical, dental and vision insurance plan options for employees, domestic partners and their dependents Generous PTO, flexible sick days and remote working options Paid parental leave and family forming benefits Mental health benefits and support Company equity (RSUs) At Dataminr, we serve a global community made up of many cultures and strive to reflect the diversity of the world in which we live. We stand for social justice and we lead with empathy. We foster a culture of allyship, standing up for those who face systemic barriers to equality. We actively condemn racism and discrimination in any form. We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, learning and development funds, and more. The opportunity Manage full lifecycle recruiting from sourcing to close with a focus on Enterprise Sales and other Go-To-Market functions as needed (Marketing, Customer Success, Sales Operations, Solutions Engineering, etc.) Be the expert on Sales hiring, educating and influencing stakeholders and hiring managers on the latest market trends and hiring best practices proactively leveraging data to drive outcomes Partner with senior stakeholders and hiring managers to define roles, create job descriptions, and map out interview processes Coach and mentor other GTM recruiters around sourcing, screening, and overall Sales hiring strategy Continuously contribute to the improvement and scaling of our recruiting processes, operations, and systems and the broader Talent Acquisition strategic planning process Partner with Talent Acquisition Leadership to design, refine, and implement innovative recruiting strategies for top Sales talent What you bring At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed. Bachelor's degree or equivalent work experience At least 5 years of recruiting experience, preferably with a combination of agency and in-house experience Deep understanding and experience recruiting for Cyber Security and Software Sales preferred 360 recruiting mindset with the ability to strategize outside of traditional sourcing methods, engage with marketing strategies, proactively cultivate candidate pipelines over time, prioritize candidate experience, and drive results against quarterly and annual hiring targets Demonstrated success working in a fast-paced, highly fluid environment with ambiguity and constant change Strong sense of urgency, initiative, and problem-solving skills with a excellent attention to detail and multitasking abilities Skilled with multiple recruiting techniques and tools (Workday, LinkedIn, Gem, Goodtime.io, etc.) #LI-JF About Dataminr Dataminr is a mission-driven AI company that delivers real-time information from 1M+ public data sources, empowering organizations to respond to critical events and emerging risks before they unfold. Founded as an AI company in 2009, Dataminr has the history and tenure in artificial intelligence, and has developed pioneering technology that is redefining the future of real-time information. Recognized as one of the world's leading AI businesses, recently, Dataminr launched ReGenAI, the first generative AI that automatically regenerates in real-time. Most recently valued at $4.1B, our technology is leveraged by more than two-thirds of the Fortune 50 and half of the Fortune 100 companies who all rely on our AI because we do something that others cannot do. Watch our CEO Ted Bailey, discuss the Future of Real-Time Information, the breadth of customers who trust Dataminr, and our proprietary ReGenAI technology here. At Dataminr, we are creating a team of talented builders, creators and visionaries to have a real-world impact on how organizations are able to respond to events. We operate all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of client charged with the responsibility to keep organizations running and keep people safe. The annual base salary range for this position is $111,200 - $160,000. Actual salary will be based on a number of factors including, but not limited to, geographic location, applicant skills, and prior relevant experience.In addition to the benefits set forth above, the compensation package for this role also includes an annual discretionary bonus. Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.
    $111.2k-160k yearly 10d ago
  • Product Designer - Intern

    Datadog 4.2company rating

    New York, NY Job

    We're looking for a product design intern with a passion for building technical tools and data-driven products. Our designers create the UIs that developers around the world rely on: real-time dashboards, data visualizations, incident notebooks, and the design systems and tools that power them. Our work makes the data we collect easy for users to understand and act on. You'll join at an ideal time to make a big impact. We are growing rapidly, beginning greenfield projects that are targeted at new user groups, and also refining and expanding on our most impactful existing features. Students can sign up anytime for a free Datadog Pro account! If possible, please apply using your personal email address instead of your university email address. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You'll Do: Work with design leaders and product managers to understand how our customers use Datadog and what they need to succeed See your design work through from start to finish: turn insights from user research into ideas, sketch and prototype to bring them to life, and propose final features or improvements that make Datadog better Document and present your design to the team and work to get buy-in from key stakeholders Work closely with our Design Systems engineers and our product engineering teams to understand how your designs will be built Who You Are: You are in the process of receiving a degree, graduating between fall 2025 - summer 2026 You are able to work full-time from one of ranges listed below (we are unable to accommodate internships at any other time): May 12 - August 15, 2025 May 12 - August 22, 2025 June 2 - August 22, 2025 You have experience in digital product design Your portfolio includes interaction design work on web applications You are an excellent visual and written communicator, able to clearly document and present your design work and speak to the reasoning for your design decisions You understand systems thinking and component-based design patterns You give and receive feedback well, supporting and improving the work of your colleagues as well as your own This job is available in various departments within our company; to conform to US export control regulations, some of these roles may require candidates to be eligible for any required authorizations from the US government. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Mentorship opportunities with team members, leadership, and beyond Continuous professional development and product training opportunities Intradepartmental mentor and buddy program for in-house networking In-person intern cohort and monthly company social events An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups) Relocation support and travel benefits Unlimited snacks and drinks in our office; catered lunches on Monday, Wednesday, and Friday Beautiful offices in convenient locations Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
    $72k-92k yearly est. 53d ago
  • NOC Manager

    Twilio 4.5company rating

    Remote Job

    See yourself at Twilio Join the team as our next NOC Manager for Twilio's Network Operations Team. Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job Twilio is looking for a seasoned manager to join our NOC team. The NOC is responsible for monitoring the performance of our carrier partner network and troubleshooting carrier-related issues across Voice, SMS, and Identity services. The NOC works tirelessly to ensure that our carrier partner network provides the high quality and high performance that Twilio's customers expect. Responsibilities In this role, you'll: Lead and coordinate the day-to-day operations of a team of NOC Engineers, ensuring 24/7 availability and on-call coverage. Act as an escalation point for complex issues, engaging directly with carriers, providers, and suppliers to resolve incidents. Oversee real-time monitoring and alerting for Voice, SMS, and Identity service quality, continuously improving detection, automation, and incident response. Manage customer-facing reports and documentation for high-severity incidents while ensuring accurate internal process documentation. Collaborate cross-functionally with Incident Command, Operations, Support, Product, Engineering, and Business Development teams to enhance service monitoring and incident management. Identify and drive automation initiatives to streamline NOC operations, working closely with software engineers to develop necessary tools. Hire, mentor, and retain a high-performing, customer-focused team while driving continuous training and performance reviews. Foster a culture of transparency, collaboration, and respect across teams. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Proven track record in SMS/MMS/Voice (or other VAS) incident ownership at a Tier 1 carrier or service provider. 8+ years of relevant experience and 3+ years of experience managing teams in operations, analytics, or routing within Networking, Messaging, or Voice domains. Strong ability to stay calm under pressure, prioritize effectively, and assess situational urgency. Excellent communication skills, with the ability to convey technical issues to both technical and non-technical audiences, including C-level stakeholders. Experience in process development, operational reporting, and staff onboarding/training. Proficiency in troubleshooting and reporting tools such as Kibana, Datadog, Looker, and ticketing systems like Zendesk, ServiceNow, and Jira. Strong analytical skills with experience using key operational metrics for evaluation and decision-making. Expertise in complex troubleshooting and resolving critical technical issues. Highly organized, process-driven, and capable of managing multiple projects simultaneously. Schedule: Monday to Friday, 12:30 to 21:30 India Time Desired: Advanced understanding of SMS messaging from a carrier and aggregator (Core Network and VAS) perspective Advanced experience in SMS troubleshooting (e.g. pcap, traceroute, tcpdump) and understanding of basic AWS connectivity ITIL Foundation certification Fluency in additional spoken languages Location This role will be remotely based in India - Karnataka, Telangana, Tamil Nadu, Maharashtra and Delhi. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.
    $91k-119k yearly est. 1d ago
  • Senior Principal Software Engineer, Backend

    Dataminr 4.7company rating

    Dataminr Job In New York Or Remote

    See yourself at Dataminr As a Senior Principal Software Engineer you will be joining our fast-moving product engineering team working on the future of our alerting platform. In your day to day you will be architecting and delivering features for a large scale globally distributed platform and set of applications that ingests and processes hundreds of thousands of data points per second. This US-based role can be remote or based out of our New York City office. At Dataminr, we are over 600 talented individuals, spanning seven global offices, united by our passion to use AI for the greater good and be agents of positive change in our company and in our communities. We offer a competitive benefits package aimed at keeping you healthy and happy: Comprehensive medical, dental and vision insurance plan options for employees, domestic partners and their dependents Generous PTO, flexible sick days and remote working options Paid parental leave and family forming benefits Mental health benefits and support Company equity (RSUs) At Dataminr, we serve a global community made up of many cultures and strive to reflect the diversity of the world in which we live. We stand for social justice and we lead with empathy. We foster a culture of allyship, standing up for those who face systemic barriers to equality. We actively condemn racism and discrimination in any form. We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, learning and development funds, and more. The opportunity Influence the next iterations of our architecture as we strive to get critical data to our clients faster and with near-perfect reliability. Implement industry best practices along with novel patterns and technologies that will help improve the codebase and the product. Contribute code to production systems from the get-go. Share responsibility for several microservices and design significant features that impact multiple services. Partner with other members of the team to plan and deliver the next iteration of our customer applications to support emerging use cases for our product. What You Bring At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed. 10+ years of experience building back end services and applications Experience with Java, Scala, Python and/or other object oriented programming languages Experience working with large scale distributed systems, microservices and real time streaming data Strong object-oriented design, API design, data modeling,data storage/retrieval and coding skills Solid understanding of data structures and algorithms Proven track record of implementing and following strong engineering practices through hands-on coding Experience mentoring and/or influencing Sr and Jr engineering team members in evolving their skills as software engineers #LI-BM #LI-Remote About Dataminr Dataminr is a mission-driven AI company that delivers real-time information from 1M+ public data sources, empowering organizations to respond to critical events and emerging risks before they unfold. Founded as an AI company in 2009, Dataminr has the history and tenure in artificial intelligence, and has developed pioneering technology that is redefining the future of real-time information. Recognized as one of the world's leading AI businesses, recently, Dataminr launched ReGenAI, the first generative AI that automatically regenerates in real-time. Most recently valued at $4.1B, our technology is leveraged by more than two-thirds of the Fortune 50 and half of the Fortune 100 companies who all rely on our AI because we do something that others cannot do. Watch our CEO Ted Bailey, discuss the Future of Real-Time Information, the breadth of customers who trust Dataminr, and our proprietary ReGenAI technology here. At Dataminr, we are creating a team of talented builders, creators and visionaries to have a real-world impact on how organizations are able to respond to events. We operate all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of client charged with the responsibility to keep organizations running and keep people safe. The annual base salary range for this position is $180,000 - $262,000. Actual salary will be based on a number of factors including, but not limited to, geographic location, applicant skills, and prior relevant experience.In addition to the benefits set forth above, the compensation package for this role also includes an annual discretionary bonus. Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.
    $180k-262k yearly 60d+ ago
  • Senior Solutions Engineer

    Twilio 4.5company rating

    Remote Job

    See yourself at Twilio Join the team as our next Senior Solutions Engineer - Segment. Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you're part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job Have you got a knack for explaining technical concepts? Do you want to work closely with industry-leading companies to solve some of their toughest problems? We're looking for a Senior Solutions Engineer who loves teaching people, solving problems, and wants to be a major factor in adding to the list of our biggest customers. You will be joining a team of solutions engineers that are passionate about storytelling, problem solving, and building meaningful solutions that solve real-world problems. We partner with Account Executives in discovering technical and business pains and requirements, advocating for customer needs to internal teams, and demonstrating the art of the possible. We get excited talking to data engineers, marketers, and product managers, and also know how to distill technical concepts to our buyers, while simultaneously articulating business value. We're here to make our customers' lives easier by providing them with the right solutions for their challenges in customer data strategy and architecture. Responsibilities In this role, you'll: Partner with Account Executives to execute pre-sales activities including opportunity qualification, discovery, demonstrations, Proof-of-Concept, RFP responses,and justifying business value. Become an expert builder and evangelist of Segment's products and partner ecosystem. Lead technical evaluations with our prospects to uncover their goals and technical pain, in order to design, demonstrate and present innovative solutions that unlock business-level gains. Develop subject matter expertise on Customer Data Platforms (CDPs) and Segment's role within the customer data ecosystem. Act as a trusted advisor to consult with customers and prospects in order to influence their customer data strategy and architecture design. Build a perspective on customer and market trends by listening to prospects and advocating for customer interests to influence Segment's strategy and vision. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: You have 3+ years of success in a solutions engineering (presales) role with 6+ years of progressive professional experience supporting technical products. You have a curiosity that often manifests in understanding technology "under the hood", and have a knack for understanding technical concepts. You have a passionate commitment to closing deals. You're a customer focused problem solver. You balance devising creative solutions and doing what's right for the customer. You're a life-long learner - you enjoy digesting new information and sharing that knowledge with others. You are organized, driven and have the ability to switch context quickly throughout the day. You have experience with Data Engineering, Cloud Data Warehouses, Data Modeling, and APIs You have experience with marketing technology such as marketing automation, personalization, journey orchestration, or advertising. Desired: You have experience with customer data platforms You've built websites and/or mobile apps, or have experience working with ETL and/or data pipelines. You are familiar with the cloud infrastructure that powers them (e.g. Amazon Web Services, Google Cloud Platform, Microsoft Azure, etc). You have some experience with Data Analytics, Data Science, AI, or Machine Learning Location This role is remote and is not eligible for hire in San Francisco, Oakland or San Jose, CA, Connecticut, New Jersey, New York, Washington, Pennsylvania or the surrounding areas. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont: $109,760.00 - $137,200.00. Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $115,840.00 - $144,800.00. Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $121,920.00 - $152,400.00. This role may be eligible to participate in Twilio's equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until March 20, 2025 but may change based on business needs. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.
    $121.9k-152.4k yearly 1d ago
  • Business Operations Associate

    Twilio 4.5company rating

    Remote Job

    See yourself at Twilio Join the team as Twilio's next Business Operations Associate for our Digital Services & Security team. Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job As a Business Operations Associate, reporting to the Director of Business Operations, your role will be dynamic and multifaceted, requiring you to adapt to various projects and initiatives that advance our strategic objectives. You'll contribute to driving operational excellence as well as organizational alignment, ensuring our teams remain agile and focused on what truly matters. This position is part of our DS&S function, which includes our CyberSecurity, IT, and Corporate Security teams. You'll help bridge these diverse domains, ensuring coordination and strategic alignment across all DS&S operations. As part of the Business Operations team, you'll play a key role in connecting the dots and driving initiatives that support DS&S's mission to enhance enterprise performance and deliver critical value to the organization. Responsibilities In this role, you'll: Collaborate with leadership to establish goals, monitor performance against targets, and provide actionable recommendations. Assist in organizing and delivering regular operational and strategic reviews on time by coordinating with key stakeholders. Facilitate cohesive communication and reporting on projects and initiatives, leveraging data-driven insights. Collaborate with cross-functional teams to drive process improvements and operational excellence. Aid in financial management tasks, including budgeting and investment frameworks, in collaboration with finance partners. Participate in talent development and cultural engagement initiatives alongside HR, ensuring alignment with strategic priorities. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 2+ years of experience in a business-strategy role or similar (management consulting, banking, operations at a start-up, etc.) Strong adaptability and ability to proactively work independently. Excellent interpersonal skills, capable of building relationships with stakeholders at different levels. Excellent verbal and written communication skills in English. Experience with data analytics tools to visualize data, make data-driven decisions and provide actionable insights from analysis (e.g. Excel, Tableau). Experience in developing, tracking, and analyzing performance metrics, KPIs, and OKRs to drive data-informed decision-making. Desired: Demonstrated ability to successfully balance and manage diverse responsibilities. Proficiency in using collaboration, productivity, and project management tools (e.g. Jira, ServiceNow). Experience in cross-functional project leadership, facilitating collaboration across multiple departments. Experience in budget management and providing insights to optimize financial resources. Experience in the technology industry or working with a CyberSecurity or IT function. Location This role will be remote, and based in Colombia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.
    $84k-121k yearly est. 1d ago
  • Partner Development Manager, GTM Sales Japan

    Twilio 4.5company rating

    Remote Job

    See yourself at Twilio Join the team as our next Partner Development Manager in Japan Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job Twilio is looking for a new Partner Development Manager (PDM) for the GTM Sales Team at Twilio Japan. The right person for this role is a person who can deliver the results by influencing stakeholders both internally and externally. The PDM will have assigned partners (existing partners and/or new partners) and be expected to align goals and strategy with each of assigned partners, execute strategy and tactics to deliver/exceed the results while managing sales leads generation, pipelines, opportunities and existing run-rate business. The PDM will be the face of Twilio for assigned partners, embrace Twilio Magic and apply Twilio Magic for engagement with partners. Helps partners to do business with Twilio, easy, collaborative, effective and impactful. Responsibilities As a Partner Development Manager at Twilio, you will be responsible for establishing, managing and nurturing relationships with assigned partners. You are expected to develop a mid-long range partnership visions, plans and its strategies, and align these with the senior management team and cross-functional teams. These mid-long range plans will be broken down into Annual Partnership Plan, and expected to lead the daily engagement with partners to achieve goals while managing daily activities, removing roadblocks, developing marketing plans, enablement of partners' sales and pre-sales team. In this role, you'll: Develop Mid-Long Partnership Plan & Strategy, and execute Develop Annual Partnership Plans for each of assigned partners Align goals and strategies with each of assigned partners, and execute to exceed target Develop plans to generate, nurture leads to convert opportunities and wins for revenue Establish and strengthen the management relationship b/w Twilio and assigned partners Conduct QBR (Quarterly Business Review) with key stakeholders Manage pipelines, opportunities and revenue forecasting process Be the voice-of-partners inside Twilio, representing assigned partners to promote their brands, values and establish positive perspective Drive new and innovative approach and program for own assigned partners (If applicable for the prospect and/or new partners) Develop engagement plans Lead process to establish partnership agreement with cross-functional team Onboarding, enablement of newly joined partners Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 8+ years of combined experience in high-touch sales experience. Understanding of the cloud technology and SaaS, PaaS industries Proven track record to manage revenue and sales pipelines Experience to collaborate with partners, foster partnerships at various levels within the organization. Disciplined and utilization of sales automation, business intelligent tools and process Collaborative, Respectful and Mindful of interactions with others Strong relationship building with external and internal stakeholders Ability to think strategically and translate strategy into actionable plans to drive results Strong bilingual proficiency in English and Japanese (reading, writing, speaking, and listening) to effectively serve our Japan Partners while collaborating seamlessly with non-Japanese Twilions across the organization Desired: CPaaS/CCaaS experience Telecommunication industry experience SMS/Message/Voice/Phone/Video related technologies sales experience CDP, Dataware house, Cloud, AI, Generative AI, LLM experience Location This role will be Remote, based in Japan Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.
    $118k-154k yearly est. 8d ago
  • Talent Coordinator

    Palantir 4.7company rating

    Remote or New York, NY Job

    A World-Changing Company Palantir builds the world's leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role As a Talent Coordinator at Palantir, you will work closely with our hiring managers and recruiters to ensure a positive interview experience for all candidates. We're looking for someone who is positive, resourceful, and who thrives under pressure. This position will rely heavily on your superb ability to manage multiple and competing priorities in a fast moving environment. You will be part of a team that is responsible for developing, implementing, and executing on a broad recruiting strategy, with an emphasis on efficiency and overall value generation (i.e. hiring awesome people!). Core ResponsibilitiesSchedule multiple interviews with candidates with urgency and care; coordinate all details of the interviews.Manage professional written and verbal communication with candidates, recruiters, interviewers, and hiring managers throughout the interview process.Host candidates during their onsite interviews in office. Manage candidate records through our Applicant Tracking System (ATS) with excellent attention to detail.Create and run weekly tracking reports as necessary using the ATS.Take on an array of special projects that advance the mission of our Recruiting Team. What We ValueImpeccable organizational skills and attention to detail.Superior time management and multi-tasking ability.Excellent team player who demonstrates superior professionalism, and discretion.Strong verbal and written communication skills.Strong analytical ability and proactive approach to problem solving.Willingness to take ownership for wide-ranging responsibilities and strong work ethic. What We RequireAt least one year of previous industry experience in an administrative, operations, support or similar role.Ability to spend 2 - 3 days per week in-office. Salary The estimated salary range for this position is estimated to be $32 - $35/hour. Total compensation for this position may also include Restricted Stock units, sign-on bonus and other potential future incentives. Further note that total compensation for this position will be determined by each individual's relevant qualifications, work experience, skills, and other factors. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives. Our benefits aim to promote health and wellbeing across all areas of Palantirians' lives. We work to continuously improve our offerings and listen to our community as we design and update them. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Palantir Technologies. Benefits • Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance • Employees are automatically covered by Palantir's basic life, AD&D and disability insurance • Commuter benefits • Take what you need paid time off, not accrual based • 2 weeks paid time off built into the end of each year (subject to team and business needs) • 10 paid holidays throughout the calendar year • Supportive leave of absence program including time off for military service and medical events • Paid leave for new parents and subsidized back-up care for all parents • Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation • Stipend to help with expenses that come with a new child • Employees can enroll in Palantir's 401k plan Life at Palantir We want every Palantirian to achieve their best outcomes, that's why we celebrate individuals' strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians' lives is just one of the ways we're investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region. In keeping consistent with Palantir's values and culture, we believe employees are “better together” and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for “Remote” work on an exceptional basis. If you are applying for one of these roles, you must work from the state in which you are employed. If the posting is specified as Onsite, you are required to work from an office. If you want to empower the world's most important institutions, you belong here. Palantir values excellence regardless of background. We are proud to be an Equal Opportunity Employer for all, including but not limited to Veterans and those with disabilities. Palantir is committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.
    $32-35 hourly 6d ago
  • Software Engineer III, Full Stack (Human AI Innovation Team)

    Dataminr 4.7company rating

    Remote Dataminr Job

    See yourself at Dataminr We are looking for a Software Engineer to join the Human AI Innovation (HAI) team which is part of Dataminr's AI Platform Organization. HAI builds cutting-edge AI-enabled applications for efficient human-in-the-loop AI workflows, to improve LLMs, and to collect domain expert data for fine-tuning and training AI models from scratch. As a Full Stack Software Engineer III in the HAI team, you will work on tools and workflows efficiently combining human and AI tasks at scale. In this role you will build and maintain high-quality prototypes and production-ready features written in Scala, Java, Go, Python, and Typescript (React) while partnering with AI research scientists, designers, and engineers to bring innovative, applied AI research into production, at very large scale. This US-based role can be remote or based out of our New York City office At Dataminr, we are over 600 talented individuals, spanning seven global offices, united by our passion to use AI for the greater good and be agents of positive change in our company and in our communities. We offer a competitive benefits package aimed at keeping you healthy and happy: Comprehensive medical, dental and vision insurance plan options for employees, domestic partners and their dependents Generous PTO, flexible sick days and remote working options Paid parental leave and family forming benefits Mental health benefits and support Company equity (RSUs) At Dataminr, we serve a global community made up of many cultures and strive to reflect the diversity of the world in which we live. We stand for social justice and we lead with empathy. We foster a culture of allyship, standing up for those who face systemic barriers to equality. We actively condemn racism and discrimination in any form. We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, learning and development funds, and more. The opportunity Build the next generation of Dataminr's Human and AI platform Drive improvements in security, scalability, reliability, and performance Work across the full stack and contribute to vital backend and frontend systems Opportunity for ownership of key components of core systems within the product stack Collaborate with a multinational team of AI researchers, designers, scientists, product managers, and engineers to deliver innovative human-AI tools and workflows (both high-quality prototypes and production-ready applications). What you bring At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed. 4+ years of experience in a full-stack development role Experience with Java (or other object oriented languages) and React, JavaScript, and TypeScript Experience working with streaming technologies (Kafka, Kinesis, etc), databases (Postgres, MySQL, etc) Experience with RESTful services, web sockets, GRPC and Protobuf Ability and desire to work with new languages if necessary Strong design sense and skills to build visually appealing prototypes that follow good user interaction guidelines and integrate well with existing and new workflows. Excellent problem-solving, communication, and teamwork skills Experience with human-centered design and development processes and interest in building AI-enabled tools and workflows #LI-BM #LI-Remote About Dataminr Dataminr is a mission-driven AI company that delivers real-time information from 1M+ public data sources, empowering organizations to respond to critical events and emerging risks before they unfold. Founded as an AI company in 2009, Dataminr has the history and tenure in artificial intelligence, and has developed pioneering technology that is redefining the future of real-time information. Recognized as one of the world's leading AI businesses, recently, Dataminr launched ReGenAI, the first generative AI that automatically regenerates in real-time. Most recently valued at $4.1B, our technology is leveraged by more than two-thirds of the Fortune 50 and half of the Fortune 100 companies who all rely on our AI because we do something that others cannot do. Watch our CEO Ted Bailey, discuss the Future of Real-Time Information, the breadth of customers who trust Dataminr, and our proprietary ReGenAI technology here. At Dataminr, we are creating a team of talented builders, creators and visionaries to have a real-world impact on how organizations are able to respond to events. We operate all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of client charged with the responsibility to keep organizations running and keep people safe. The annual base salary range for this position is $119,200 - $175,000. Actual salary will be based on a number of factors including, but not limited to, geographic location, applicant skills, and prior relevant experience.In addition to the benefits set forth above, the compensation package for this role also includes an annual discretionary bonus. Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.
    $119.2k-175k yearly 10d ago
  • Sales Process & Systems Optimization Senior Manager

    Twilio 4.5company rating

    Remote Job

    See yourself at Twilio Join the team as Twilio's next Senior Manager, Sales Systems & Process. Who we are & why we're hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. About the job Twilio is seeking a Senior Manager to lead the sales systems and process for the Sales organization. This leader will be responsible for optimizing sales operations by managing and improving the sales process, understanding system pain points, streamlining workflows and ensuring the sales team effectively utilizes sales tools to drive revenue and growth. This individual will define the sales user journey from top of the funnel all the way to closing a contract, and work with the Systems team who will be responsible for implementing the CRM systems. As a result, this individual will act as a bridge between Sales, Operations, and Systems teams to ensure smooth sales process execution through technology and data insights. This position requires exceptional communication skills and a high aptitude for leading through change. Organizational influence skills and the ability to think strategically with a view to build for the future is a must. The right candidate will have a proven track record of recommending new technologies in organizations, reviewing existing technologies to understand limitations and gaps, exercising influence and driving execution and alignment among stakeholders. Responsibilities In this role, you'll: Developing, documenting, and refining sales processes to enhance efficiency and effectiveness Evaluating new sales technologies and tools to support sales activities and improve productivity by building a roadmap Building a scalable GTM systems roadmap that aligns with business goals- integrating seamlessly with existing platforms in partnership with the Systems team Understanding what is required from the GTM team to drive their business forward, and drafting those business requirements as an input to our Systems business partners Working closely with sales enablement to train sales reps on new sales processes, systems and tools to ensure proper usage and maximize their effectiveness Work closely with multiple stakeholders (e.g. sales, marketing, systems, etc.) to ensure seamless execution of priorities and initiatives Storyboard a compelling narrative of the future vision to drive leadership alignment and develop executive level communications to share business updates with C-suite executives to drive to decisions Able to synthesize insights from various data to ensure each recommendation provided from the team is fact-based and rooted in analysis. Provide independent views and opinions in order to hold ensure stakeholders drive to the best possible outcome for the business and ensure everyone is being held accountable to the big picture objective Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 8+ years of experience building and owning GTM operations and systems. Deep knowledge of tooling, activities, and administrative best practices across the full revenue lifecycle-including Salesforce, CPQ solutions, and adjacent tools like Outreach, ZoomInfo, Tray, and Gong. Strong understanding of sales methodologies and best practices Highly collaborative, with the ability to build strong partnerships with and influence GTM, Finance, and Product teams Technical aptitude to learn new sales technologies Experience problem-solving, including structuring of ambiguous problems with synthesis into meaningful recommendations Outstanding project management skills, including project structuring and managing multiple projects independently Ability to work independently and experience partnering with leadership to develop new priorities Excellent verbal and written communication skills Strong interpersonal skills, including active listening; written/verbal communication; and ability to influence/align on priorities Desired: Experience in Cloud Communications, CPaaS, UCaaS or similar industry Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. *Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700.00 - $173,400.00 Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800.00 - $183,600.00 Based in the San Francisco Bay area, California: $163,100.00 - $203,900.00. This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until March 31, 2025 but may change based on business needs. #LI-Remote Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.
    $146.8k-183.6k yearly 1d ago
  • Cybersecurity Sales Engineer, Public Sector

    Dataminr 4.7company rating

    Dataminr Job In Washington, DC Or Remote

    See yourself at Dataminr As a Cybersecurity Sales Engineer, you will be one of the most important members of the Dataminr Go-to-Market team, serving as a trusted advisor to Account Executives, Sales Specialists and our current and future customers. A security-focused technical liaison and subject matter expert on all things Dataminr, you will get to develop and share compelling stories that will excite your customers and have them eager to hear more. This US-based role is preferably based in the Washington DC metro area and will report into the office on a hybrid basis, but we will consider remote candidates. At Dataminr, we are over 600 talented individuals, spanning seven global offices, united by our passion to use AI for the greater good and be agents of positive change in our company and in our communities. We offer a competitive benefits package aimed at keeping you healthy and happy: Comprehensive medical, dental and vision insurance plan options for employees, domestic partners and their dependents Generous PTO, flexible sick days and remote working options Paid parental leave and family forming benefits Mental health benefits and support Company equity (RSUs) At Dataminr, we serve a global community made up of many cultures and strive to reflect the diversity of the world in which we live. We stand for social justice and we lead with empathy. We foster a culture of allyship, standing up for those who face systemic barriers to equality. We actively condemn racism and discrimination in any form. We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, learning and development funds, and more. The opportunity Solution Design: Collaborate with clients to assess their cybersecurity needs and design solutions that integrate our software with various SIEM, SOAR, or TIP platforms (e.g., Splunk, QRadar, Google SecOps, Elastic Security, Cortex XSOAR, Swimlane, Anomali, ThreatConnect, ThreatQ). Technical Demonstrations: Conduct in-depth product demonstrations showcasing how our solutions leverage public data to enhance detection, response, and mitigation efforts. Customer Engagement: Build and maintain strong relationships with key stakeholders, ensuring they recognize the value of our solutions and integration capabilities. Training & Enablement: Provide training sessions for sales staff and clients, focusing on integration best practices, operational workflows, and maximizing the use of SIEM platforms Cross-Functional Collaboration: Work closely with the product team to relay customer feedback, identify feature gaps, and contribute to the development of new functionalities that enhance integration and user experience. Participating in selling the value of Dataminr through recorded presentations, live online, and in-person product demonstrations, as well as attending trade shows/conferences and sales meetings. Mentoring new team members in multiple areas including sales process, and relationship management with both customers and our internal sales organization What you bring At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed. 6+ years of hands-on technical sales experience, either as a Solutions/Sales Engineer, Technical Account Manager, Security Engineer or senior level product support in the technology industry with experience supporting public sector customers. Act as a strategic advisor to clients, offering insights on emerging cybersecurity threats, market trends, and proactive security strategies. History of conducting proof-of-concept assessments and/or evaluations, including managing expectations, deliverables, and complex systems as well as the teams that support them. Experience in data integration implementation and the ability to advice and consult on integrated solutions involving third party products. Experience in Enterprise or Cloud Security, including cloud/SaaS platforms, data/information protection, network, endpoint, NOC/SOC, GIS, or MSP-related cybersecurity desired Comfortable presenting to individuals and/or teams including technical staff through non-technical C-suite. Certifications such as CISSP, CEH, OSCP, and SANS, a plus #LI-WC2 About Dataminr Dataminr is a mission-driven AI company that delivers real-time information from 1M+ public data sources, empowering organizations to respond to critical events and emerging risks before they unfold. Founded as an AI company in 2009, Dataminr has the history and tenure in artificial intelligence, and has developed pioneering technology that is redefining the future of real-time information. Recognized as one of the world's leading AI businesses, recently, Dataminr launched ReGenAI, the first generative AI that automatically regenerates in real-time. Most recently valued at $4.1B, our technology is leveraged by more than two-thirds of the Fortune 50 and half of the Fortune 100 companies who all rely on our AI because we do something that others cannot do. Watch our CEO Ted Bailey, discuss the Future of Real-Time Information, the breadth of customers who trust Dataminr, and our proprietary ReGenAI technology here. At Dataminr, we are creating a team of talented builders, creators and visionaries to have a real-world impact on how organizations are able to respond to events. We operate all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of client charged with the responsibility to keep organizations running and keep people safe. The annual base salary range for this position is $115,640 - $160,650. Actual salary will be based on a number of factors including, but not limited to, geographic location, applicant skills, and prior relevant experience.In addition to the benefits set forth above, the compensation package for this role also includes an annual commission target of $49,560 - $68,850 based on the terms of the applicable sales incentive plan. Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.
    $115.6k-160.7k yearly 60d+ ago
  • Director of Engineering, Knowledge Platform

    Dataminr 4.7company rating

    Remote Dataminr Job

    See yourself at Dataminr At Dataminr, we are over 600 talented individuals, spanning seven global offices, united by our passion to use AI for the greater good and be agents of positive change in our company and in our communities. We offer a competitive benefits package aimed at keeping you healthy and happy: Comprehensive medical, dental and vision insurance plan options for employees, domestic partners and their dependents Generous PTO, flexible sick days and remote working options Paid parental leave and family forming benefits Mental health benefits and support Company equity (RSUs) At Dataminr, we serve a global community made up of many cultures and strive to reflect the diversity of the world in which we live. We stand for social justice and we lead with empathy. We foster a culture of allyship, standing up for those who face systemic barriers to equality. We actively condemn racism and discrimination in any form. We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, learning and development funds, and more. See yourself at Dataminr We are looking for a Director of Engineering, Knowledge Platform (KP) to join our AI Organization. The Knowledge Platform team develops and is responsible for the KP, which includes the multi-million node entity Knowledge Graph (KG) that powers Dataminr's real-time event detection and alerting platform and enhances our users' experience. As Director of this team, you will set the technical and strategic direction of the KP Platform, working closely with other stakeholders across product and engineering to continue to exponentially scale our KG and related capabilities. You will have operational leadership of an interdisciplinary team of Engineers and Scientists, delivering features used in production 24/7 at major scale. You will have a product-focused mindset, strong engineering skills, and ideally, a solid understanding of research issues and practical solutions to problems in significantly scaling Knowledge Graphs. This should include balancing latency requirements, efficient data extraction, alignment, normalization, and ingestion, as well as leveraging and optimizing Human-in-the-Loop processes necessary in the construction and maintenance of large-scale Knowledge Graphs. You will also be aware of state-of-the-art methods that leverage LLMs for KG-related tasks. Additionally, you will use your expertise in scalable software architectures, cloud native development, and distributed systems to continue scaling a robust Knowledge Platform that enables Dataminr's mission of sending real-time alerts that save lives. This US-based role can be remote or based out of our New York City office. The opportunity Set strategic and technical leadership for everything related to the KP, managing a team of Engineers and Scientists. Work with the team to design and develop pipelines and services for extracting, aligning, normalizing, and ingesting data into a knowledge graph. Work to develop and apply AI-powered solutions that automate data quality assessments and data updates to the knowledge graph. Develop tools and capabilities that simplify knowledge graph data access and management. Work on AI-focused applications of the knowledge graph that enable essential capabilities like Named Entity Recognition (NER), Entity Linking (EL), and hallucination mitigation (GenAI/LLM). What you bring At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed. M.S. in Computer science. Ph.D. studies in any field is a plus. 10+ years of experience in software engineering, including significant experience with algorithms, data structures, and software design principles Proficiency in programming languages used for data processing and AI, such as Python, Java, Scala, and C/C++ Solid understanding of core data engineering concepts and workflows including ETL pipelines, data cleansing and normalization, data enrichment, schema design, and data provenance. Prior experience working with knowledge graphs is a plus. Experience with cloud-native development and distributed systems. Experience working with cross-functional teams. Strong problem-solving skills. About Dataminr Dataminr is a mission-driven AI company that delivers real-time information from 1M+ public data sources, empowering organizations to respond to critical events and emerging risks before they unfold. Founded as an AI company in 2009, Dataminr has the history and tenure in artificial intelligence, and has developed pioneering technology that is redefining the future of real-time information. Recognized as one of the world's leading AI businesses, recently, Dataminr launched ReGenAI, the first generative AI that automatically regenerates in real-time. Most recently valued at $4.1B, our technology is leveraged by more than two-thirds of the Fortune 50 and half of the Fortune 100 companies who all rely on our AI because we do something that others cannot do. Watch our CEO Ted Bailey, discuss the Future of Real-Time Information, the breadth of customers who trust Dataminr, and our proprietary ReGenAI technology here. At Dataminr, we are creating a team of talented builders, creators and visionaries to have a real-world impact on how organizations are able to respond to events. We operate all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of client charged with the responsibility to keep organizations running and keep people safe. The annual base salary range for this position is $180,000 - $262,000. Actual salary will be based on a number of factors including, but not limited to, geographic location, applicant skills, and prior relevant experience.In addition to the benefits set forth above, the compensation package for this role also includes an annual discretionary bonus. Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.
    $180k-262k yearly 10d ago

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