Call Center Associate
Customer Support Specialist Job In Santa Clara, CA
Earn $19.50-$20.50/hr.
Joining our California's Great America team means you'll be responsible for assisting guests needs and providing guest service to the Cedar Fair standards.
You'll also…
Answer guests calls in the Call Center, while providing great guest service.
Document and resolves guest conflict.
Assist guests with park inquiries.
Assist guests with lost and found items.
Assist in reuniting lost parties and uses security assistance when necessary.
Have additional opportunities to learn and expand your knowledge.
Some of our amazing perks and benefits:
Paid Training!
FREE Uniforms!
FREE Admission to California's Great America!
FREE tickets for friends and family!
30% discounts on Food and 20% discounts on Merchandise!
Employee-only RIDE nights, GAME nights and FREE FOOD events!
Work with people from here, near and from all over the world!
Responsibilities:
California's Great America is the top destination for thrill-seekers and families alike and premiere entertainment with 100+ acres of FUN. We want YOU to join us in making people happy!
As a member of our team, you'll…
Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
Interact with different people of all ages and backgrounds.
Gain skills, knowledge and experience that will benefit your future.
Qualifications:
You!
Must be at least 18 years old
Must have OPEN avaliability
Availability to include weekdays, weekends, evenings, and holidays.
People who love helping others and will support the needs of our guests and associates.
Individuals with a passion and excitement about California's Great America.
Licensed Insurance Customer Service
Customer Support Specialist Job In Sunnyvale, CA
Salary: $52000.0 - $72000.0/year Experience: 1 Year(s) AJ Abdelkhalek - State Farm Agency, located in Sunnyvale, CA has an immediate opening for a full-time Licensed Insurance Professional. We are an award winning State Farm agency focused on fulfilling the needs of our customers and creating success for our team. My Unique Ability is empowering others to achieve their potential and strategizing simple solutions that build confidence in our shared future.
If you have experience in the insurance industry, I invite you to apply for the position in my office. I challenge you to strive towards your potential. I look forward to being a part of your success!
Responsibilities include but not limited to:
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
What we provide:
Base Salary plus Commission/Bonus
Paid Time Off (vacation and personal plus sick pay)
Flexible Schedule
Annual holiday dinner celebration
Opportunity for growth/advancement within my office
Requirements:
Property & Casualty license (required)
Life & Health license (must be able to obtain)
Bilingual English/Spanish preferred
Insurance Sales Experience/ Property & Casualty and L/H licenses preferred
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Successful track record of meeting sales goals/quotas preferred
Excellent communication skills - written, verbal and listening
Self-motivated
Ability to multi-task
Ability to effectively relate to a customer
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
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Customer Assurance Representative
Customer Support Specialist Job In American Canyon, CA
Excited to grow your career?
At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus.
People First, Excellence Always
Job Expectations:
• Maintain courteous, professional contact with co-workers, customers, vendors, and community at large.
• Maintain neat appearance and good personal hygiene in compliance with CSI image standards.
• Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately.
• Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process.
• Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures
• Follow federal law and company standards on carding customers for all age restricted products sold at the stations.
• Work professionally with vendors and contractors.
• Regular and punctual attendance is expected.
• Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products
Essential Functions:
• Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact.
• Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment.
• Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently.
• Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable.
• Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed.
• Actively promote store specials and other marketing programs.
• Cross-check price of delivered goods for accuracy.
• Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store.
• Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only)
• May perform other duties as assigned by management.
Requirement/Qualifications:
• Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays.
• Strong attention to detail.
• Ability to handle challenging situations professionally and exercise exceptional judgement.
• Ability to work both independently and in team settings.
• Must possess required up-to-date food handling certificates, as required by law (in specific locations only).
• Cooking/Restaurant experience preferred
Supervisor Responsibilities:
• This position has no supervisory responsibilities
Travel:
• Rare, limited to required training and coverage for nearby stations.
Physical Demands Include but are not limited to:
• Ability to stand and walk for long periods of time on hard and uneven surfaces.
• Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds.
• Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity.
• Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment.
• Periodic exposure to all outdoor conditions during daylight hours.
• Moderate exposure to walk-in coolers and freezers at 34 F or lower.
• Frequent handwashing and attention to personal cleanliness standards.
Must be at least 18 years of age or older to work in California and Oregon locations.
Must be at least 21 years of age or older to work in Washington locations.
Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am.
Must be at least 21 years of age or older to work in Management positions.
· Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers.
· The selected candidate's compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law.
USA based job position
Visas will not be granted
Benefits:
· Full-time & Part-time shifts available
· Direct Deposit with competitive weekly pay
· Health & Wellness packages available for purchase
· Education reimbursement program
· Shift Differential Pay for select shifts and job titles
· Management Bonus Program
· Loyalty Service time Program
· Commuter benefit Program
Chevron Stations Inc. (CSI) is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.
We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at ******************.
Compensation Range:
$18.75 - $19.75
Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.
We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at ******************.
This is not all inclusive. In addition, CSI reserves the right to amend this job description at any time. CSI is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Customer Relations/Coordinator at Olivier's Butchery
Customer Support Specialist Job In San Francisco, CA
Join Our Team at Olivier's Butchery!
Are you passionate about food and customer experience? We're a European/American artisan meat and gourmet shop located in the vibrant Mission Bay neighborhood, and we're looking for a Customer Relations Coordinator to join our dynamic team! We want to hear from you if you are enthusiastic, responsible, and eager to create fantastic customer experiences.
Job Type: On-site, Full time
What You'll Do:
Engage with Customers: Provide outstanding service and be the friendly face of Olivier's Butchery.
Order Management: Handle inquiries, process orders, and resolve issues efficiently (both via Shopify and over the phone).
Product Expertise: Learn our products inside and out, sharing your knowledge with customers to enhance their experience.
Team Collaboration: Work closely with our team to promote products and maintain attractive shop displays.
Are You This Person?
Strong communication skills and a positive attitude are a must!
Previous customer service experience? That's a plus!
A genuine passion for quality food and connecting with people.
Thrives in a fast-paced environment.
Familiar with Word, Excel, and Shopify inventories.
Detail-oriented with excellent organizational skills.
Available Wednesday - Sunday and holidays are essential!
Why Work With Us?
Fun and supportive team-oriented culture.
Opportunities for growth and employee discounts on our quality products.
Health Care
401K
Wages: start at $23 - $27
Ready to Dive In?
Send your resume to *************************. We can't wait to meet you and start this journey together!
meet you!
Customer Service Specialist
Customer Support Specialist Job In Mountain View, CA
Customer Service Specialist
Job Summary: We are seeking a proactive Customer Service Specialist to join our team in Mountain View, CA. The ideal candidate will adeptly manage customer interactions across multiple channels-including phone calls, emails, and live chat-while generating insightful customer reports and ensuring compliance with Customer Satisfaction (CSAT) standards.
Key Responsibilities:
Multichannel Customer Support: Efficiently handle customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate responses.
Issue Resolution: Address and resolve customer complaints with professionalism and empathy, escalating complex cases when necessary.
Order Management: Assist customers with product orders, returns, and exchanges, ensuring seamless transactions.
Data Management: Maintain detailed records of customer interactions and transactions in the CRM system.
Customer Insights Reporting: Analyze customer feedback and interaction data to generate reports that inform product development and service improvements.
CSAT Compliance: Monitor and strive to meet or exceed established Customer Satisfaction (CSAT) metrics.
Cross-Department Collaboration: Work closely with sales, product development, and marketing teams to relay customer feedback and contribute to product enhancements.
Continuous Improvement: Participate in training sessions to stay updated on product knowledge and customer service best practices.
Benefits:
Competitive salary
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Opportunities for professional development
Qualifications:
Experience: Minimum of 2 years in a customer service role, preferably within the consumer goods industry, with experience handling multichannel support.
Communication Skills: Excellent verbal and written communication abilities.
Analytical Skills: Proficiency in analyzing customer data and generating actionable insights.
Technical Proficiency: Familiarity with CRM systems and customer service software.
Education: High school diploma or equivalent; a bachelor's degree is advantageous.
Problem-Solving: Strong ability to troubleshoot issues and provide effective solutions.
Customer Focus: Demonstrated commitment to delivering exceptional customer experiences.
Customer Service Representative
Customer Support Specialist Job In Livermore, CA
Job Title: Customer Service Support
Pay range: $28 - 35/hour on W2 (depending on experience/interview)
Job Type: 1 year Contract role with the possibility to extension OR Direct Hire
Shift: Wednesday to Saturday, 7 AM to 6 PM PST.
Job Description:
Interacts with customers, company account team, and field service representatives to handle a variety of pre-sales and post-sales service functions for both domestic and international customers.
Engages in extensive direct customer interactions, responsible for processing customer orders in SAP with expediency and accuracy, including machine down orders, RMAs, exchanges, and service orders.
Responsible for order entry, validation, and monitoring orders to ensure they meet delivery schedules.
Experienced in outbound and reverse order processing.
Must be flexible to work weekends and holidays.
Requirements: 1-2 years of SAP order processing and call center experience.
Must be highly responsible and able to follow through on tasks to completion.
Clear and effective verbal and written communication.
SAP knowledge
Flexible to handle different situations and work schedule.
Education:
Must be high school graduate
“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”
Customer Service Specialist
Customer Support Specialist Job In Richmond, CA
Customer Service Representative
On-site: Richmond, CA
The Customer Service Representative is responsible for delivering a seamless order experience, ensuring each customer order is accurately processed from receipt through shipment. This role involves close coordination with Logistics, Purchasing, and Operations teams to guarantee customer satisfaction through proactive communication and efficient order management.
Key Responsibilities:
Process new sales orders within 24 hours and create purchase orders for cataloged items.
Set up containers in xTuple and maintain the White Board for real-time tracking.
Coordinate transportation needs with the Logistics team, including organizing live loads.
Respond promptly to customer emails, ensuring all requests are addressed and deadlines are met.
Manage bookings with the Department of Defense Logistics Agency (DLA), shipping lines, or brokers, and keep booking logs up to date.
Conduct daily follow-ups on open tasks to achieve a 100% fill rate and maintain 99% accuracy on all customer accounts.
Identify and recommend process improvements to enhance customer satisfaction and efficiency.
Provide backup support for export document processing and perform vet runs as needed.
Uphold company policies and regulatory standards, following federal and state laws relevant to the business and industry.
Qualifications:
Education: High school diploma or GED preferred.
Experience: Proficiency in Microsoft Outlook, Word, and Excel; experience with Asana is a plus.
Communication: Strong written and verbal communication skills, able to convey clear and professional information to customers and team members.
Organization & Detail Orientation: High attention to detail, time management, and follow-through to manage multiple orders and deadlines effectively.
Problem-Solving: Ability to analyze and resolve routine and complex issues, applying sound judgment and maintaining calm under pressure
Customer Success Executive
Customer Support Specialist Job In Palo Alto, CA
Instrumental helps the world's most admired electronics brands build better hardware -- delivering 3mo payback periods and improving the most critical manufacturing metrics. We drive the digital transformation of quality, inspection, and testing with data analysis & AI products. Hardware engineering, manufacturing operations, and quality teams leverage Instrumental's manufacturing platform to accelerate development time, improve yields, and reduce field failures.
We're looking for a Customer Success Executive (CSE) who thrives in the space between strategy and execution. This is not a behind-the-scenes role-you'll be in the thick of it, guiding enterprise customers through high-impact decisions, uncovering new opportunities, and expanding our footprint within organizations like Cisco or Bose. You'll need to be sharp, adaptable, and persistent, knowing when to push and when to listen. Success in this role comes from understanding the people behind the business-building trust, influencing decisions, and creating partnerships that drive real impact. And while you'll drive business growth, you won't be above jumping in wherever needed to make sure customers succeed.
This is an opportunity to own key customer relationships, drive real business outcomes, and work with some of the most innovative teams in manufacturing. The right person will find satisfaction not just in the wins, but in the challenge of earning them-understanding the nuances of each customer, navigating complexity, and making an undeniable impact.
At Instrumental, we know that the best customer partnerships are built on trust, insight, and the ability to lead with both confidence and empathy. If you're someone who thrives in environments where relationships, strategy, and execution intersect-and you want to be part of a team that values your ability to build, connect, and drive meaningful change-we'd love to hear from you.
What You'll Do:
Cultivate and expand relationships with enterprise manufacturing leaders, earning their trust and influencing key decisions.
Identify opportunities for growth within existing accounts and thoughtfully lead customers toward solutions that make a meaningful impact.
Serve as a strategic partner, balancing advocacy for the customer with a deep understanding of how to move the business forward.
Work cross-functionally with Sales, Product, and Engineering to ensure seamless execution and continued success.
Be hands-on when needed-whether troubleshooting a customer issue or making sure they feel supported in high-stakes moments.
Who You Are:
A natural relationship builder with the confidence to challenge assumptions and the tact to do so effectively.
Someone who has direct experience with hardware development or manufacturing businesses and a deep understanding of how to transform movement in specific KPIs such as yield, throughput, and quality to business and operational value.
Adept at navigating large, complex organizations, understanding both formal structures and the unspoken dynamics that drive decisions.
Comfortable with strong personalities-whether it's a direct, no-nonsense VP or a skeptical engineering lead, you know how to engage, guide, and win trust.
Unafraid to push for results while keeping relationships strong-your approach is persistent but never abrasive.
Energized by solving problems and making things happen, whether through influence, creative thinking, or sheer determination.
Highly attuned to the nuances of communication-you know when to be direct, when to be diplomatic, and how to make people feel heard while still moving things forward.
This position requires access to items and data that are developed under U.S. government contracts and subject to dissemination controls that limit access to U.S. citizens only.
We're a growing team that works collaboratively, supports each other, and is energized by having impact. We value passion and the ability to learn - you're encouraged to apply even if your experience doesn't match the job description precisely!
The following is a representative annual base salary range for this position within the Bay Area: $117-155k. This position is additionally eligible for substantial variable incentives. In addition, job level and salary opportunities are evaluated through our interview process - we review the experience, knowledge, skills, and abilities of each applicant.
Instrumental is proud to offer a highly-rated variety of benefits, including health, vision, dental, commuter plans, and parental leave.
Client Service Associate - Wealth Management (P)
Customer Support Specialist Job In San Mateo, CA
We are an established, family owned wealth management firm located in the Bay Area with an extensive 30 year history in the community. We offer investment management, financial planning, and ongoing financial advising services to a select group of retirees, families, business owners, and high net worth individuals. Currently serving 300 households, we help them to reach their financial and life goals, with an emphasis on providing excellent service and having deep client relationships. Clients choose us for our expertise and our commitment to remaining a local firm, and they stay with us because of the outstanding service and trusted, high-quality advice they receive. We are a small team with two primary advisors. We've had a history of tenure in our employees and want to be sure we find someone who wants to be with us and in this role for an extended period.
We are looking for an experienced Client Service Associate. The role is diverse and will include client-specific, account-specific, and general business functions. In addition to having working knowledge of industry software, systems, and processes, you are exceptionally organized, have amazing attention to detail, and are committed to delivering a smooth and confidence-inspiring experience for our clients with every interaction. You are a critical thinker and anticipate subsequent events, with an unwavering ability to problem solve, even with little to no direction. You are a solutions-oriented professional who embraces technology. You love to learn and are always finding ways to improve and expand your impact. You offer proactive service and thrive in doing the little things to make those around you have the best experience possible. The right person for this role will be thoughtful, love to help others, and excited to own and enhance the client experience.
Responsibilities
Schedule appointments, maintain calendar, and coordinate scheduling internally and externally, as needed
Answer, screen, and route phone calls, assisting directly or taking messages as appropriate
Meet and greet visitors to the office, with a high degree of customer service
Research information needed for client meetings; prepare documents, notes, reports, and presentation materials as requested
Prepare investment and account paperwork and manage the transfer of assets
Process various client service items, including withdrawals, beneficiary changes, etc.
Follow up with clients verbally and in writing to obtain required information
Compile physical and digital documentation for clients and prospects; download, upload, and manage documentation within secure portals, ensuring accurate filing and record-keeping
Manage RMD process
Handle all inbound and outbound mail for the office, quickly processing time sensitive documents
Maintain client records in database, including documentation of phone calls and conversations
Assist with marketing initiatives; birthday cards for clients, quarterly performance reporting, annual client gifts, planning workshops and events, and support social media efforts, with an opportunity to take initiative and find new and unique ways for client appreciation
General office and building management; order supplies, prepare conference room, coordinate with vendors, etc.
Maintain compliance records such as advisor continuing education, gift logs, correspondence logs, etc.
Ad-hoc project assistance for advisors and others
Increased responsibilities over time as your knowledge of the business expands
Other duties as assigned
Qualifications
Minimum of 5 years of progressive client service and operations experience in wealth management, financial planning or banking
Bachelor's degree highly preferred; may consider non-degreed candidates with more than 5+ years experience
Excellent follow-through and communication regarding status of open items
Client-first attitude: ability to interact with clients professionally and respond to clients in a timely manner
Editing and writing skills to initiate, compose, format, proofread and carefully edit various professional business documents and correspondence
Strong time management skills; ability to prioritize and coordinate multiple work assignments and deadlines efficiently despite frequent interruptions
Excellent interpersonal and communication skills; ability to communicate in a pleasant, tactful and effective manner (both orally and in writing), and to handle difficult, sensitive issues
Ability to analyze situations, define problems and/or objectives, identify relevant factors, formulate logical conclusions and suggest alternative solutions
Able to work independently with limited direct supervision
CRM Software experience required; Redtail knowledge highly preferred
Industry-specific software/platform experience preferred; our accounts are held at NFS/Fidelity (Wealthscape), and we use eMoney and OneView (Albridge) systems for reporting and analysis
Advanced Technology Skills and use of MS Office (Outlook, Word, PowerPoint, Excel, Teams)
Compensation & Benefits
Base compensation of $80,000-$95,000, depending on experience
Bonus potential based on firm and individual performance
401k with up to 3% match
PTO and paid holidays
Remote work flexibility on Fridays after training period
Customer Service
Customer Support Specialist Job In Livermore, CA
Customer Service
Pay Rate/Salary: $23.00
Schedule: Monday - Friday 7Am-4PM
Duties and Responsibilities:
Project Administrator is responsible for Coordinating projects activities, managing schedules, and ensuring project deliverable are completed on time and within budget. They will break projects into tasks, create workflows of products, analyze risks, and provide documentation of invoices. They must have phone etiquette, customer service, a sense of urgency, strong communication skills, strong word, excel, data entry (alpha and numeric)
Dress Code: Business Casual
Qualifications: Construction Admin background is a plus. Must be comfortable working in a fast-paced environment.
Customer Service Representative
Customer Support Specialist Job In San Jose, CA
About Us:
AZAZIE stands as the leading direct-to-consumer (DTC) e-retailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options.
Job Summary:
Azazie is looking for a self motivated and driven Customer Service Representative to join our growing team! In this role you will be responsible for providing a positive and efficient customer experience by educating customers on product knowledge, policies and services. We are seeking out top talent candidates that are highly engaged with our customers by productively providing the solutions in response to questions, concerns, and complaints through our chat, phone and email channels.
*
Please note:
We are only recruiting local candidates at this time to accommodate a hybrid-based schedule.
The employee will come into San Jose location 3 times a week
Schedule:
Sunday - Thursday 7:30AM - 4:30PM
Responsibilities:
As a Customer Service Representative, you'll be an important part of our growing team! You will be set up for success in meeting the following requirements for this role:
Proficient in supporting our customers via phone, chat and email identifying their needs, complaints, or other issues and providing solutions and support as needed.
Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours.
Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us.
Navigate knowledge based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns.
Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively.
Competency and initiative to meet and exceed the department metrics and individual performance goals.
Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within our DTC industry.
Skills/Talents you have:
Analytical, problem solver and critical thinker.
Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy.
Team player that is willing to take initiative to support customers, other agents and supervisors.
Adaptability to thrive in a fast-paced ever changing work environment.
Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers.
Positive attitude with a desire to learn and share ideas in a collaborative work environment.
Clear and concise communicator within customer interactions and across different departments.
Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results.
Excellent time management skills.
Customer-focused with strong interpersonal and tech savvy skills.
Qualifications:
Customer Service Experience: 1 year (Preferred)
Fluency in English. Additional languages is a plus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application)
Experience with AI Intercom, Slack or other CRM software is a plus.
Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software.
Excellent written and oral communication skills.
Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs.
Customer-focused and can demonstrate mastery of customer service skills.
Ability to maneuver between multiple tasks.
Benefits:
Free snacks and drinks in office
Company engagement events
Gym access in San Jose office building
Monthly departmental CS appreciation lunches
Physical Requirements: While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close, distance and color vision.
Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Service Advisor
Customer Support Specialist Job In Pleasanton, CA
Do you have superior customer service skills and a great work ethic that you want to contribute to an established and continually growing office? EA Buck Financial Services in Pleasanton, CA is looking for a strong, detail-oriented Service Advisor to assist with various industry specific tasks to help ensure the office runs efficiently. Our formula for success is to put our customers first. If you're looking for the tools, resources, and freedom to build a great future, please contact us today!
The Service Advisor is responsible for three areas of focus which include 1) managing a personal client base as a private wealth manager providing an EPIC planning experience with the use of all three areas of EPIC products which include the BFS models and approved FIA and Life products via EPIC planning which is supported by numerous software programs and planning tools while maintaining a focus on reaching annual sales goals; 2) processing new business applications for this base of clients and for up to 4 financial advisers and; 3) acting as a client coordinator for your personal client base and the financial advisers assigned to you.
Minimum Requirements:
Bachelor's degree preferred
Previous client interaction in an office environment
5+ years of Financial Industry Experience Preferred
CFP Preferred
Life & Health paired with either a Series 65 or Series 7 & 66 combination
This position requires that you possess the following skills:
Analytical
Self-Motivated
Self-Directed
Strong Interpersonal Communication Skills
Highly Organizational
Advanced Computer Skills
Responsibilities
Private Wealth Manager:
Licenses - Maintain in good standing all required licenses to act as a PWM at E.A. Buck.
Rules - Abide by all required rules/regs of the contracted carrier, RIA, and B/D and regulators.
E&O - Maintain active E&O insurance.
Fiduciary - Act as a fiduciary for all fee-based clients.
Attendance - Attend and participate in all scheduled meetings as requested by management, maintain appointment availability as agreed upon for your office/region. Attend Workshops in your market.
EPIC Planning - Learn and stay abreast of best practices pertaining to EPIC Planning.
EPIC Products - Learn and stay abreast of all products and investments that are core to the EPIC process.
Communication - Aim to return all client emails and calls and internal communication within 2 hours or by EOD.
Tools - Master and use Nitrogen, Retirement Analyzer, Salesforce, and other software as needed to provide an Epic client planning experience.
Tax - Learn to use the EAB tax projection effectively and efficiently for Discovery and review meetings.
Client Meetings - Thoroughly prepare for all client meetings in advance and provide and EPIC planning experience.
Documentation - Document all client communication in SF which includes detailed meeting notes, phone calls, and emails within the same day of the communication.
Goals - Set annual, quarterly, and monthly sales goals and maintain focus on reaching your goals.
Service - WOW the clients, they should feel fortunate to have you and EAB as their planner and planning firm.
Education - Read/listen to at least 4 financial, educational, motivational books annually. Attend co-adviser client meetings regularly.
New Business Processor:
Check and collect incoming requests from the in-tray and the new business tray.
Review Life, Annuity & Security new business applications and servicing requests which include supporting documentation for completeness.
Enter and update new business information into the internal tracking system.
Application preparation and new business processing for your assigned advisors.
Scan & upload documents into client files in Citrix.
Assist Advisors with application preparation and new business processing.
Submit documents in their entirety to the Broker/Dealer for review and approval.
Submit vendor documents to the vendor for review and approval.
Ensure all Broker/Dealer and vendor outstanding requirements are satisfied.
Confirm source of funds are received.
Process urgent client servicing items, ex. Withdrawal requests, rebalancing/ reallocation instructions, account closure, etc.
Salesforce tracking daily on pending new business.
All new business applications accompanied by a check must be processed within 24 hours, check must be placed in the safe.
Client Coordinator:
Participate in daily check-in meetings, HIVE meetings, and WIG meetings.
Aim to return all client calls and e-mails within 2 hours.
Enter and update client and business information into our CRM.
Prepare client review summaries (“recaps”) for upcoming meetings and transfer to Advisor two weeks before their scheduled appointment. Recaps to be prepped based on Advisor planning level (Basic vs Full)
Check in with Advisors daily
Call unbooked clients, with a minimum target of 80% of clients tied to a booked appointment.
Call unbooked members, with a minimum target of 75% of members with their next appointment booked.
Call unbooked DISCOs, with a minimum target of 70% of DISCOs with their next appointment booked.
Assist Advisors with account servicing forms.
Record notes from every Registered Representatives and client conversation in Salesforce.
Act as back up to other administrative staff during lunch hour, vacation, sick days and transition periods.
Salary:
$70K-$80K
Monthly commission (uncapped)
Benefits:
401k with automatic 3% contribution from company
Pre-paid insurance (health, vision, dental, pharmaceutical)
Paid holidays
PTO
Hours:
Monday-Friday, 8am-5pm (in-office)
Presented by Advisor Employee Services Thank you for your interest in the Service Advisor role. Advisor Employee Services, a consulting firm located in Lenexa, Kansas, represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided ************************** We are not a staffing firm, but together have built a reputable and continuously expanding business model which allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed, please apply today!
Investor Relations Coordinator (Semiconductor)
Customer Support Specialist Job In Santa Clara, CA
This role is for someone that is a Marketing Analyst within the Semiconductor industry looking into getting into Investor Relations. The right person will be trained in all things IR related.
The Investor Relations Coordinator will support the company's financial communication efforts, assisting in fostering strong relationships between the organization and the investor community. This role will contribute to the execution of the investor relations strategy, coordinate key events, and help ensure clear, transparent communication with investors and stakeholders.
Essential Job Functions
Duties/Responsibilities
Serve as a key point of contact between the company, its parent company in Japan, and the public on financial matters, ensuring clear and accurate communication.
Help maintain a positive public image for the organization, with a focus on investor engagement and corporate transparency.
Assist in organizing financial analyst meetings, including preparing agendas, coordinating logistics, and providing support for any questions before, during, and after the meetings.
Support the planning and coordination of the company's annual shareholder meeting, including logistics, agenda preparation, and arranging press coverage.
Assist in producing quarterly and annual shareholder reports to provide stakeholders with relevant financial updates.
Help create, manage, and update investor relations materials, such as earnings reports, presentations, and meeting documents.
Maintain and track investor and meeting databases, providing relevant analytics and reports to the Investor Relations and executive teams.
Monitor and report on investor feedback, stock movements, ownership analysis, and competitive intelligence.
Contribute to the preparation of company messaging for investor events, including conferences, roadshows, and earnings calls.
Stay informed about key business trends and metrics to support investor discussions and executive decision-making.
Support competitive and strategic analysis of industry trends, company performance, and market dynamics, keeping management informed on investor perspectives.
Coordinate with internal teams to gather relevant information and support the organization of analyst and investor events.
Assist in ensuring compliance with disclosure and communication policies related to financial and metric requests.
Support financial modeling and analysis related to the company, industry, and competitors, as needed.
Help manage relationships with investor relations vendors to optimize resources and ensure smooth operations.
Assist with the earnings process, including preparing materials, coordinating Q&A, and supporting logistics for earnings calls.
Help manage the IR section of the company website, ensuring it is up-to-date and accurately reflects investor relations content.
Provide support for the planning and execution of Non-Deal Roadshows and investor conferences.
Assist with the management of the Investor Relations team budget and vendor relationships.
Performs other related duties as assigned.
Job Requirements:
Required Skills/Abilities
Strong financial analysis, communication, and presentation skills.
Knowledge of financial modeling techniques for projecting company performance.
Understanding of financial markets and the ability to build relationships quickly.
Ability to manage coordination across different teams.
Strong interpersonal skills, with the ability to collaborate and influence others.
Proven skills in project management and problem-solving.
Occasional travel, including overseas, to attend investor conferences, company events, and non-deal roadshows
Qualifications
Education & Work Experience
Bachelor's degree in Engineering, Finance, Accounting, Business, or related field required.
5+ years of semiconductor investor relations experience
Tools & Equipment
Exceptional proficiency with MS Excel & PowerPoint
Communication tools, such as Microsoft Teams or equivalent.
Financial data analysis and investor relations software and platforms
Standard office equipment, including computers, printers, and projectors.
Sales And Service Specialist
Customer Support Specialist Job In Daly City, CA
We are seeking a qualified Sales/Service Representative to join our team. The ideal candidate will meet or exceed customer needs while fulfilling the sales goals of our organization within a multi-state regional area. Responsible for sales/service activities and service calls for end users within region and OEM Support (public transportation OEM parts and accessibility add-ons*) and Account management.
Responsibilities
Applicant will be responsible for maintaining and servicing several OEM in the region including training and account management.
Responsible to promote, sell, and secure new business while maintaining and managing existing accounts.
Develop new business opportunities with customers served while ensuring our products specifications are written in current and future orders for bid.
Provide accurate sales forecast and market data to Regional and National Manager.
Position may require up to 80% travel to customer, sister companies, etc.
Demonstrated competency in managing contracts and OEM customers.
Must be self-motivated and able to manage a home office as well as be an effective time and territory manager - remote role*
Strong mechanical aptitude and ability to communicate unique selling points to a broad audience including Engineering, Operations, Maintenance and Safety professional because of the custom engineered product offerings.
Qualifications
3 years of relevant sales experience in the public transportation Sector, or equivalent, including project and account management preferred
MUST have a service/sales background with a industrial/manufacturing organization
High school diploma/equivalent required, college degree preferred.
Experience using a CRM preferred.
Strong Microsoft Office applications skills.
Customer Service Sales Representative
Customer Support Specialist Job In San Francisco, CA
Title: Customer Service Representative - Sales Office SFO
Are you looking for a career opportunity in the aviation industry? Here's your opportunity to have a great career with a world-class airline company
Why Join Us?
Asia's First and Longest-Serving Airline
Get a chance to enjoy travel perks for you and your family
A collaborative work culture and environment
Who Are We Looking For?
Minimum of 2 years experience in sales
Knowledgeable in reservations, ticketing and airport operations
What's The Role All About?
Performs a variety of administrative, secretarial, marketing and clerical duties to Area Manager.
Provides support and assistance to colleagues/ other units to ensure effective and efficient performance of the District.
Gathers and creates studies for district's airline sales and marketing purposes
Handles reservation through phone calls and or walk-in passengers, travel agents and employees. Perform basic ticketing functions to promptly assist customers and partner agents' queries.
Prepares draft of District's Weekly Sales Report.
Customer Service Specialist
Customer Support Specialist Job In South San Francisco, CA
The Customer Service Specialist role is dedicated to providing the highest quality of customer support by offering full time phone coverage, managing numerous daily activities, and participating in internal and external departmental projects.
The role of Customer Service is critical to the daily operation of the organization. It is imperative that Customer Service employees are dependable, discreet, discerning and flexible.
Key Responsibilities:
Provide a high level of customer service
• Act in accordance with company policy
• Provide full time phone coverage (shift to be determined by management)
• Suggest new programs and or projects to promote customer service
• Determine appropriate action to take to resolve customer issues
• Determine when it is appropriate to escalate customer issues to management
• Work with Finance, Product Distribution and Customers to resolve disputes
• Act as customer advocate in investigating and responding to complaints while suggesting necessary process improvements to avoid recurrence
• Stay informed of current industry practices / trends
• Participate in the development and maintenance of department defined quality standards and measures
• Maintain effective and timely communication with team members as well as the supervisor regarding departmental issues
• Support corporate values
• Remain flexible to ever changing customer needs and requirements
Order Management
• Process customer orders accurately
• Review inventory to determine appropriate customer order commitment.
• Maintain follow up on customer order issues.
• Interact with key customer purchasing personnel to advise of order status
• Ensure adherence to appropriate laws, regulations and programs
Administer customer return process
• Act as a liaison between customer, third party provider and GNE to facilitate customer returns.
• Ensure accurate posting of credits and debits in accordance to policy
• Ensure timely turnaround of customer authorizations
Support GNE Sales initiatives
• Participating in the product launch process to ensure a positive outcome
• Administer special programs
Work as part of an effective team
• Support team decisions
• Respect diversity
• Being flexible with assigned schedule
• Have the ability to adapt to a constant changing environment
• Ability to work through conflicting, delayed or ambiguous information
• Actively Participate in various team initiatives; Lean Daily Management, etc.
The successful candidate will demonstrate key competencies listed below critical to this role:
• Decision Making - Thinks through problems clearly and logically; is decisive
• Technical and Business Expertise - Applies emerging knowledge and trend; builds strong relationships; contributes expertise within and beyond assigned area
• Communication - Listens well, expresses ideas fluently and logically, is open to input and feedback
• Teamwork and Collaboration - Creates an atmosphere of openness and trust; collaborates, offers support and encouragement
• Achieving Results - Is goal-directed and persistent; is accountable for meeting commitments, recognizes the contributions of peers
Member Service Representative - Banking
Customer Support Specialist Job In San Jose, CA
Member Service Representative (MSR) plays a crucial role in providing exceptional customer service and financial solutions to clients. This position is responsible for assisting members with banking transactions, account inquiries, and product recommendations while ensuring compliance with banking regulations and policies.
Key Responsibilities:
Greet members in a professional and friendly manner, ensuring a positive banking experience.
Process financial transactions, including deposits, withdrawals, transfers, and loan payments efficiently and accurately.
Assist members with opening and closing accounts, issuing debit/credit cards, and resolving account inquiries.
Identify customer needs and recommend suitable banking products and services, such as savings accounts, loans, and investment options.
Proactively cross-sell and refer customers to appropriate departments (e.g., lending, investments) to enhance financial well-being.
Educate members on digital banking services, including mobile apps and online banking.
Ensure all transactions and procedures comply with federal regulations and internal policies.
Maintain confidentiality and safeguard member information.
Identify and report any suspicious activities related to fraud or security risks.
Maintain accurate records of transactions and documentation.
Assist with branch operational tasks, including balancing cash drawers and ATM management.
Participate in training and professional development programs to stay updated on banking regulations and best practices.
Qualifications & Requirements:
High school diploma or equivalent (Associate's or Bachelor's degree in Business, Finance, or related field preferred).
2 years of experience in customer service, banking, or financial services preferred.
Retail Touchpoint - Strategy and Consumer
Customer Support Specialist Job In San Francisco, CA
About BeHeard:
BeHeard is a seed-stage company located in the Bay Area, founded by Mayank Mehta and Aneesh Karve. BeHeard is a 'superconductor' between businesses and their customers for feedback. We use considerate AI agents to gather deep insights throughout the customer journey, direct executives to improve their offerings, and boost revenues, reimagining what an AI-native feedback would be for businesses.
We are just starting to work with some local and global companies in New York and would love to work with interns who want to learn how companies get going from scratch. You will play a critical role in gathering and analyzing valuable consumer feedback that directly impacts our business success.
Position Overview:
BeHeard is seeking an analytical and creative Retail Strategy & Consumer Feedback Intern to help optimize our approach to gathering in-store consumer insights. This internship is an exciting opportunity for someone interested in strategy, consumer behavior, and how to strategically insert consumer feedback mechanisms into the physical store environments, such as retail, services, restaurants, and more.
In this role, you will study how consumers move through stores and identify the best points of engagement for capturing feedback. You will focus on uncovering where BeHeard can be most effectively integrated into the customer journey to capture high-quality insights, especially for global brands and chains.
Key Responsibilities:
1) Retail Store Observations:
Visit and study retail, restaurant, and service businesses
Observe customer behavior, from entry to exit, to understand how they engage with different areas of the store (product displays, customer service desks, checkout areas, etc.).
Identify key touchpoints in the store flow where consumers are most receptive to providing feedback, such as post-purchase, while browsing, or after receiving assistance.
Focus on optimizing interaction points that maximize valuable customer feedback for the brand.
2) Strategic Analysis of Consumer Flow:
Map the typical consumer journey in the store, identifying where and when customers are most likely to engage with feedback tools.
Analyze the efficiency and effectiveness of current feedback-gathering techniques (e.g., surveys, kiosks, or mobile interactions).
Evaluate potential barriers to customer participation in feedback programs and suggest ways to overcome them.
3) Develop Feedback Insertion Strategy:
Propose strategies for BeHeard to insert itself into the retail experience in a non-intrusive yet effective way.
Brainstorm innovative feedback mechanisms that integrate seamlessly into the store's existing layout and consumer journey.
Recommend technology, tools, or physical placements (e.g., at checkout counters, near product displays, or at exits) that encourage customers to share feedback.
Provide actionable recommendations for each retail partner based on your observations.
4) Create Strategic Presentations:
Develop clear and compelling presentations that outline your findings and recommendations.
Include visual maps of the customer flow, identifying where BeHeard could most effectively gather feedback.
Present your ideas for maximizing feedback collection without disrupting the shopping experience.
Ensure the presentations are tailored to each brand's unique retail environment and customer base.
What You'll Gain:
Hands-on experience in retail strategy and consumer insights.
A deeper understanding of how consumer behavior impacts retail performance.
Practical experience in creating strategic recommendations for high-profile brands.
The opportunity to innovate and contribute to real-world retail feedback solutions.
Enhanced skills in research, analysis, and presentation.
Requirements:
Currently pursuing a degree in Business, Marketing, Consumer Behavior, Retail Management, or a related field.
Strong interest in retail strategy, customer experience, and consumer insights.
Excellent observational and analytical skills.
Ability to think creatively and propose innovative solutions.
Strong organizational skills and attention to detail.
Ability to work independently and travel to retail locations.
A passion for start-ups and all things tech and people.
Preferred Qualifications:
Previous experience or coursework in retail strategy, consumer behavior, or market research.
Familiarity with retail environments, particularly in retail, hospitality, and service sectors.
Park Services Associate Summer-Seasonal (16+ ONLY)
Customer Support Specialist Job In Santa Clara, CA
Earn $19.50 - $21.00/hr.
Joining our California's Great America Park Services team means you'll be ensuring the beautification and the cleanliness throughout the park.
This position is guest facing, which requires guest interaction/communication while maintaining park cleanliness.
You'll also…
Initiate guest interactions, answer questions, and give directions to the guests.
Sweep park grounds and restroom floors, keeping them free of debris.
Maintain eating areas, bus tables, remove trash, and clean tables and chairs.
Stock and replenish restroom dispensers with supplies.
Attend to potentially unpleasant situations including bodily functions to maintain sanitation guidelines.
Have additional opportunities to learn and expand your knowledge.
Some of our amazing perks and benefits:
Paid Training!
FREE Uniforms!
FREE Admission to California's Great America!
FREE tickets for friends and family!
25% discounts on Food and 20% discounts on Merchandise!
Employee-only RIDE nights, GAME nights and FREE FOOD events!
Work with people from here, near and from all over the world!
Responsibilities:
California's Great America is the top destination for thrill-seekers and families alike and premiere entertainment with 100+ acres of FUN. We want YOU to join us in making people happy!
As a member of our team, you'll…
Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
Interact with different people of all ages and backgrounds.
Gain skills, knowledge and experience that will benefit your future.
Qualifications:
You!
Must be at least 16 years of age.
Candidates must be available to work both Saturday and Sunday for Summer operation.
We're looking for candidates who have FULL AVAILABILITY meaning they're able to work opening and/or closing shifts.
**Ideally looking for candidates available to work up to 8 hr. shifts.
This is a seasonal position, and we're looking for candidates who can work a minimum of 3 months through the end of the year.
People who love helping others and will support the needs of our guests and associates.
Individuals with a passion and excitement about California's Great America.
Licensed Insurance Customer Service
Customer Support Specialist Job In Pleasanton, CA
Salary: $52000.0 - $72000.0/year Experience: 1 Year(s) AJ Abdelkhalek - State Farm Agency, located in Sunnyvale, CA has an immediate opening for a full-time Licensed Insurance Professional. We are an award winning State Farm agency focused on fulfilling the needs of our customers and creating success for our team. My Unique Ability is empowering others to achieve their potential and strategizing simple solutions that build confidence in our shared future.
If you have experience in the insurance industry, I invite you to apply for the position in my office. I challenge you to strive towards your potential. I look forward to being a part of your success!
Responsibilities include but not limited to:
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
What we provide:
Base Salary plus Commission/Bonus
Paid Time Off (vacation and personal plus sick pay)
Flexible Schedule
Annual holiday dinner celebration
Opportunity for growth/advancement within my office
Requirements:
Property & Casualty license (required)
Life & Health license (must be able to obtain)
Bilingual English/Spanish preferred
Insurance Sales Experience/ Property & Casualty and L/H licenses preferred
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Successful track record of meeting sales goals/quotas preferred
Excellent communication skills - written, verbal and listening
Self-motivated
Ability to multi-task
Ability to effectively relate to a customer
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. PM24
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