Customer Support Representative Jobs in Union, NY

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  • Community Engagement Specialist

    Senior Medical Officer (Physician) In Atlanta, Georgia 4.5company rating

    Customer Support Representative Job In Binghamton, NY

    WELLBE INTRODUCTION WellBe Senior Medical was founded in 2019 to provide a more effective and personalized healthcare experience for patients living with chronic conditions. Our home-based medical visits nurture all aspects of a patient's well-being so they can live better, feel healthier, and stay independent longer. With our mission at the forefront of everything we do, we aim to build our team with the most capable and compassionate individuals we can find. Named a Best Place to Work from Modern Healthcare, WellBe is a leading provider of in-home medical care and mental health services across the country! Come join us as we help patients have "more good days" and prove that we can make health care easier for those who need it most! GENERAL SUMMARY WellBe Senior Medical is seeking passionate, resourceful and dedicated team members to join our Market Based Patient Engagement Team. As a Community Engagement Specialist, you will be responsible for developing and executing innovative ideas to market the value of WellBe Senior Medical to WellBe eligible Medicare patients. Through in-person, telephonic outreach and community events, you will build trust- based relationships with patients and caregivers leading to their enrollment with WellBe Senior Medical. This role is also accountable for promoting WellBe Senior Medical by meeting patients where they are, i.e. at their home, physician offices, hospitals, sub- acute facilities, and long-term care settings. The ideal candidate will possess high self- motivation and independence, and must be comfortable with balancing multiple priorities. Job Description RESPONSIBILITIES Identify innovative strategies to engage patients with WellBe services by gaining their agreement to schedule an enrollment visit with a WellBe provider Outbound telephonic outreach to educate and engage patients Field outreach via home visits for patients that we haven't successfully engaged with telephonic outreach Use critical thinking skills to create outreach strategies that are designed to maximize patient awareness and engagement with WellBe. Successfully meet and/or exceed engagement monthly targets. Daily reporting, documentation and detailed pipeline management to prioritize telephonic and field-based outreach to patients Overcome objections by patients using persuasive conversations and solution based discussions Follow up with patients to ensure they keep their scheduled initial, enrollment visit Work in collaboration with our provider relations team to build awareness of the benefits of WellBe with attributed patients through multiple grassroots activities including health fairs, presentations at senior buildings, canvassing and activities in communities with high density of WellBe eligible patients Provide exceptional, compassionate patient experiences Job Requirements QUALIFICATIONS Educational Requirements: High School Diploma/GED required, Bachelor's Degree preferred Required Skills and Abilities: 2+ years of related experience in sales, direct marketing, community relations or customer service capacity. Prior experience in healthcare preferred. Exceptional communication skills and emotional intelligence, with the desire to help patients live a meaningful life. Comfort with ambiguity and ability to proactively structure work and problem solve independently Proven success with time management and territory organizational skills Achievement mindset: ability to consistently hit goals. Proficient in the use of Microsoft Office Products and/or Google Documents Strong written and public communication skills Access to a reliable vehicle for daily use. Approved mileage is reimbursable. Familiarity with customer relationship management (CRM) systems and EMR applications preferred Supervisory Responsibility: None Travel requirements: Travel may be required up to 75% locally Compensation: $54,000-62,000 (Based on Experience) plus bonus. Work Conditions: Hybrid role with expectations of being in the office for meetings and events and in the field to conduct the responsibilities of the role. The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.
    $54k-62k yearly 1d ago
  • Customer Relationship Associate

    Microbac 4.0company rating

    Customer Support Representative Job In Cortland, NY

    Come join our family! Microbac Laboratories is an essential business offering competitive pay and benefits including medical, dental, vision, life insurance, disability, generous paid time off including vacation, holidays and flextime, a wellness program, referral bonus, tuition reimbursement and more! ABOUT MICROBAC Microbac Laboratories, Inc. is a premier commercial laboratory testing firm that partners with clients worldwide, offering laboratory solutions to the life science, food and nutrition, and environmental industries and serves our clients with the utmost expertise and respect for their market requirements, constraints, and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined over nearly 50 years of trusted, analytical and measurement experience. Through our network of laboratories, offices, and field services, we have the flexibility to meet the unique requirements for each client, project, and scope. As a privately held third-party testing company, Microbac operates with a commitment to safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and nutrition and life science markets. JOB SUMMARY The Customer Relationship Associate serves as a front-line contact to receive and process samples arriving to the laboratory and successfully providing processed samples to laboratory personnel for timely analysis. Through gaining a thorough understanding of our clients' needs and effectively coordinating internal efforts, they ensure Microbac is positioned to deliver timely and accurate test results. The position itself requires a high amount of client interaction, data entry and organization, the ability to relay technical knowledge to non-technical individuals, and the ability to effectively coordinate the activities of cross-functional teams in a deadline driven work environment. Essential Functions: Gain a thorough understanding of client needs; function as the liaison between the client, Customer Relationship account management team, and our laboratory staff teams; Troubleshoot and head off problems, preventing them from adversely affecting the client. Manage the logistics of client projects, ensuring client needs are met in a timely and cost-effective manner, while ensuring the quality of work completed and reported meets or exceeds pre-determined quality standards. Efficiently receive and process samples while triaging and prioritizing based on sample and analysis requirements. Effectively store and organize all incoming samples that have been processed. Maintain sample retention and storage. Maintaining organization of samples to be disposed of. Prepare and provide sample supplies to customers. Maintain and grow overall client satisfaction through collaboratively working with all stakeholders to ensure timely deliverables. Coordinate communications and actions between internal departments/functions. Monitor the progress of projects and delegate work assignments, as necessary. Communicate technical data to the laboratory's senior leadership and to clients. Suggests new service possibilities in alignment with our business goals based on on-going evaluations of client needs. Working accurately in a fast-paced environment. Minimum Qualifications: Degree in Food Science, Chemistry, or a related field of study; Technical understanding of Food and/or Environmental Testing requirements. Food and/or Environmental Testing Laboratory Experience is strongly desired. Client service or QA experience preferred. Ability to communicate clearly and effectively with both laboratory staff and non-technical individuals. Exceptional ability to work with others to troubleshoot and solve problems and delegate tasks when necessary. Familiarity with the regulatory testing requirements within the industry (i.e.; FDA; EPA). Demonstrated ability to effectively plan, organize and lead projects. Ability to demonstrate an observable commitment to service excellence and brand standards. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements: While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools; talk or hear. The employee is occasionally required to stand, walk, and sit. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include color vision and depth perception. Working Conditions: While performing the duties of this job, the employee will be in a general office environment. The noise level in the work environment is usually moderate. This job may require travel less than 20% As a privately held third-party testing company, Microbac operates with a commitment to safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and life science markets. OTHER: This is not an exhaustive list of all duties an employee may be required to perform. Microbac reserves the right to revise the job description at any time. Employment is at-will. Microbac, promotes a drug-free, alcohol-free workplace. Applicants considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration. Microbac is an Equal Opportunity Employer - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.
    $32k-49k yearly est. 13h ago
  • On-Site Sr CSR

    Genpt

    Customer Support Representative Job In Elmira, NY

    Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives. LOCATION This position will be on site at a customer located in Painted Post, NY COMPENSATION $24.60 - 32.00 hourly JOB DUTIES Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Orders items to ensure appropriate inventory levels are maintained for customers. May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. Expedites backorders. May pull inventory and prepare order for shipment to customer. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Determines the most cost effective shipping method for customer orders. May handle customer returns. May be assigned to one customer. Provides coaching, guidance, and direction to less experienced Customer Service Representatives. Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems. May be responsible for quality and/or safety in the branch. Performs other duties as assigned. Responds to complex customer inquires regarding products, provides quotes, and handles order entry. EDUCATION & EXPERIENCE Typically requires a high school diploma or GED Five (5) or more years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES Excellent communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Excellent computer skills. Excellent negotiation skills. Strong product knowledge. Reliability, organization, and attention to detail required. COMPANY INFORMATION Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
    $24.6-32 hourly 20h ago
  • On-Site Sr CSR

    USA Mot Motion Industries

    Customer Support Representative Job In Elmira, NY

    Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives. LOCATION This position will be on site at a customer located in Painted Post, NY COMPENSATION $24.60 - 32.00 hourly JOB DUTIES Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Orders items to ensure appropriate inventory levels are maintained for customers. May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. Expedites backorders. May pull inventory and prepare order for shipment to customer. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Determines the most cost effective shipping method for customer orders. May handle customer returns. May be assigned to one customer. Provides coaching, guidance, and direction to less experienced Customer Service Representatives. Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems. May be responsible for quality and/or safety in the branch. Performs other duties as assigned. Responds to complex customer inquires regarding products, provides quotes, and handles order entry. EDUCATION & EXPERIENCE Typically requires a high school diploma or GED Five (5) or more years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES Excellent communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Excellent computer skills. Excellent negotiation skills. Strong product knowledge. Reliability, organization, and attention to detail required. COMPANY INFORMATION Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
    $24.6-32 hourly 21d ago
  • Customer Support Rep

    Teamworld 4.1company rating

    Customer Support Representative Job In Binghamton, NY

    Full-time Description GENERAL JOB DESCRIPTION The Customer Service Representative works directly with the purchasing, production, art, and warehouse teams on a daily basis to manage the customer base for the program. They are responsible for maintaining a consultative relationship with customers and providing administrative support internally. They will manage workflow within the team structure, taking direction from the Customer Service Manager. PRIMARY DUTIES AND RESPONSIBILITIES Primary responsibility is to provide every customer with the best experience possible from the quoting stage to delivery of the order. Documents all communications and activities into a customer relationship management tool every day. Coordinates and communicates with all involved departments as orders move through the process. Processes sales orders and purchase orders. Creates quotes based on client needs. Manages inquiries via phone, email and chat. Acts as back up to other Customer Service Representatives as needed. Works with manager to organize and prioritize the workflow to meet customer goals and timelines. Communicates effectively to provide exceptional customer service to internal and external customers. Processes payments - both deposits and balances SECONDARY DUTIES AND RESPONSIBILITIES Assisting with special projects as needed. Including (but not limited to) process documentation, product management and other administrative tasks. Requirements KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES Strong CRM experience Strong Microsoft Office - Word, Excel, and PowerPoint. Exceptional written communication skills. Strong interpersonal skills Demonstrated ability to communicate effectively with internal and external customers. Strong organizational skills, detail oriented, exceptional time management skills Ability to work in a fast-paced deadline driven environment. Ability to multi-task and prioritize based on business needs. Swift and thoughtful problem solving Demonstrated record of success in delivering customer solutions based on identified needs. Ability to work effectively as part of a team Education: Associate degree (NOTE: A comparable combination of education/experience and/or training will be considered equivalent to the education listed.) Experience: 2-3 years sales/customer service experience Advanced knowledge of Excel, preferred. Salary Description $18-$20 per hour
    $18-20 hourly 60d+ ago
  • Customer Relations Specialist

    Suburban Propane 4.5company rating

    Customer Support Representative Job In Cortland, NY

    We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records. Responsibilities • Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times • Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service • Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities • Present a professional, confident and enthusiastic image to develop trusting relationships with all customers • Effectively manage customer account data which includes setting up new accounts and maintaining related data $16.46-20.58 an hour (dependent on experience) Why Suburban Propane? Suburban Propane takes pride in serving our employees and does so by offering competitive pay with incentive potential and a comprehensive benefits package including, but not limited to, medical, dental, vision, disability, life insurance, HSA and FSAs, paid vacation, personal and sick pay, tuition assistance, online learning opportunities and training, and a 401(k) with company match and immediate vesting. For a full list of our benefit offerings please visit ****************************************** Qualifications • Minimum of 3 years of experience in a customer service role • Minimum of a High School diploma or GED preferred • Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports • Ability to multi-task and prioritize assignments in a team environment As part of our pre-employment hiring process, background checks and drug screens are performed. Headquartered in Whippany, New Jersey, Suburban Propane Partners, L.P. (NYSE:SPH) is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers, specializing in heating oil and refined fuels, as well as the marketing of propane, natural gas and electricity in deregulated markets. As a national propane industry leader with over 3,000 employees, Suburban Propane maintains business operations in 42 states, providing prompt, reliable service to over one million residential, commercial, industrial and agricultural customers. We are committed to supporting the growth and innovation of propane as a sustainable energy source and investing in the next generation of even cleaner and lower carbon renewable energy sources. It's an amazing time to become a part of our team as we expand our national footprint and make strides toward a sustainable, clean energy future! At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law. For more information about our hiring process, please visit: ****************************************************
    $16.5-20.6 hourly 33d ago
  • PBX/ Reservationist

    Tioga Downs 3.6company rating

    Customer Support Representative Job In Nichols, NY

    PBX/Reservationist Come Join our Hotel Team! The PBX Operator/Reservationist is the heartbeat of the hotel and is responsible for processing incoming and outgoing communications courteously, while maintaining a positive and professional image. Handling calls from guests who want to make a room reservation with the understanding of our rate strategy and reservation policies, be thorough in recording the booking and quick to spot an upsell opportunity. Also responsible for receiving all guest requests and executing requests while communicating to other departments such as housekeeping and front desk. May also help out at the Front Desk, when needed. EDUCATION and/or EXPERIENCE: High School diploma or GED required. Knowledge of PBX system and guest relations preferred. Previous guest service is preferred. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Benefits Include: Daycare services for employees only - open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available) Generous 401K plan - 100% Vested from the beginning! Medical, Dental, Vision and Life Insurance available for Full-Time Employees Paid Time Off, Sick Time and Holiday Pay Tuition Reimbursement *for eligible employees* Discounts available for Hotel, Restaurants, Spa Services, and more
    $32k-38k yearly est. 11d ago
  • Community Engagement Specialist

    Wellbe Senior Medical

    Customer Support Representative Job In Binghamton, NY

    WELLBE INTRODUCTIONWellBe Senior Medical was founded in 2019 to provide a more effective and personalized healthcare experience for patients living with chronic conditions. Our home-based medical visits nurture all aspects of a patient's well-being so they can live better, feel healthier, and stay independent longer. With our mission at the forefront of everything we do, we aim to build our team with the most capable and compassionate individuals we can find. Named a Best Place to Work from Modern Healthcare, WellBe is a leading provider of in-home medical care and mental health services across the country! Come join us as we help patients have "more good days" and prove that we can make health care easier for those who need it most! GENERAL SUMMARY WellBe Senior Medical is seeking passionate, resourceful and dedicated team members to join our Market Based Patient Engagement Team. As a Community Engagement Specialist, you will be responsible for developing and executing innovative ideas to market the value of WellBe Senior Medical to WellBe eligible Medicare patients. Through in-person, telephonic outreach and community events, you will build trust- based relationships with patients and caregivers leading to their enrollment with WellBe Senior Medical. This role is also accountable for promoting WellBe Senior Medical by meeting patients where they are, i.e. at their home, physician offices, hospitals, sub- acute facilities, and long-term care settings. The ideal candidate will possess high self- motivation and independence, and must be comfortable with balancing multiple priorities. Job Description RESPONSIBILITIES * Identify innovative strategies to engage patients with WellBe services bygaining their agreement to schedule an enrollment visit with a WellBe provider * Outbound telephonic outreach to educate and engage patients * Field outreach via home visits for patients that we haven't successfullyengaged with telephonic outreach * Use critical thinking skills to create outreach strategies that are designed tomaximize patient awareness and engagement with WellBe. * Successfully meet and/or exceed engagement monthly targets. * Daily reporting, documentation and detailed pipeline management to prioritizetelephonic and field-based outreach to patients * Overcome objections by patients using persuasive conversations and solutionbased discussions * Follow up with patients to ensure they keep their scheduled initial, enrollmentvisit * Work in collaboration with our provider relations team to build awareness of thebenefits of WellBe with attributed patients through multiple grassroots activitiesincluding health fairs, presentations at senior buildings, canvassing andactivities in communities with high density of WellBe eligible patients * Provide exceptional, compassionate patient experiences Job Requirements QUALIFICATIONS Educational Requirements: * High School Diploma/GED required, Bachelor's Degree preferred Required Skills and Abilities: * 2+ years of related experience in sales, direct marketing, communityrelations or customer service capacity. Prior experience in healthcarepreferred. * Exceptional communication skills and emotional intelligence, with thedesire to help patients live a meaningful life. * Comfort with ambiguity and ability to proactively structure work andproblem solve independently * Proven success with time management and territory organizational skills * Achievement mindset: ability to consistently hit goals. * Proficient in the use of Microsoft Office Products and/or GoogleDocuments * Strong written and public communication skills * Access to a reliable vehicle for daily use. Approved mileage isreimbursable. * Familiarity with customer relationship management (CRM) systems and EMR applications preferred Supervisory Responsibility: * None Travel requirements: * Travel may be required up to 75% locally Compensation: $54,000-62,000 (Based on Experience) plus bonus. Work Conditions: * Hybrid role with expectations of being in the office for meetings and events and in the field to conduct the responsibilities of the role. The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.
    $54k-62k yearly 3d ago
  • Customer Service Representative

    Huttig 4.1company rating

    Customer Support Representative Job In Towanda, PA

    Apply now Customer Service Representative Division: Doors Posting Area: Operations + Manufacturing Looking for stability? Join Woodgrain! We're growing fast and offering lifetime careers in a supportive work environment. About Woodgrain: Woodgrain is one of the top millwork operations in the world, with locations throughout the United States and Chile. With 70 years of quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated. Starting Salary: $55,000 - $65,000 Employment Type: Full-Time, Salary Work Environment: In-Person, Monday through Friday, Occasionally requires long hours and/or weekend work Job Summary: The Customer Service Representative (CSR) in a manufacturing facility is responsible for managing customer inquiries, processing orders, and ensuring accurate and timely deliveries. This role also includes supporting logistics and transportation functions when necessary, assisting with shipment coordination, and providing backup for transportation planning tasks as needed. The CSR will work closely with internal teams to maintain smooth operations and a high level of customer satisfaction. This position reports directly to the Logistics Manager. No supervisory responsibility. Duties & Responsibilities: Customer Service Support * Act as the primary point of contact for customers, answering inquiries related to product availability, order status, and shipping details. * Process customer orders accurately and promptly, ensuring timely order fulfillment. * Resolve customer complaints or issues related to products, orders, or shipping, escalating complex issues as necessary. * Provide regular updates to customers on order status, changes, or delays. * Maintain customer records, ensuring accuracy in CRM systems, and tracking order history. Order Management * Coordinate with sales, production, and inventory teams to ensure the timely availability of products. * Manage the order entry process and communicate schedules with warehouse and shipping departments. * Collaborate with production and shipping teams to ensure that orders are prepared and delivered as promised. Collaboration and Communication * Liaise with internal teams (production, warehouse, inventory) to ensure smooth communication and order fulfillment. * Interface with external parties, including customers, suppliers, and transportation providers, to ensure deliveries are on time and meet quality standards. * Communicate feedback and trends from customers to management for ongoing service improvement. Problem Solving and Process Improvement * Proactively address and troubleshoot potential issues related to customer orders, product availability, or delivery schedules. * Collaborate with relevant teams to resolve problems and ensure customer satisfaction. * Identify and recommend improvements in internal processes to streamline operations and enhance overall customer experience. Logistics and Transportation Support * Assist in coordinating shipment schedules, track deliveries, and support transportation activities. * Help resolve any transportation or logistics-related issues in collaboration with the appropriate teams. * Provide backup support to the Transportation Planner by assisting with logistical coordination when required, ensuring that transportation plans align with production and customer requirements. * Perform other duties as assigned. * This individual should exemplify the company values of Integrity, Servant Leadership, Respect for People, Continuous Improvement, and Customer Focus. Requirements: * Strong communication skills, both verbal and written, with the ability to interact effectively with customers and internal teams. * Excellent organizational skills, with the ability to prioritize tasks and manage time effectively in a fast-paced environment. * Proficiency in Microsoft Office (Excel, Word, Outlook) and experience with customer management software (CRM systems) and order processing tools. * Ability to work independently and collaborate within a team-oriented environment. * Problem-solving skills, with a focus on identifying issues and providing practical solutions to enhance customer satisfaction. Additional Skills: * OSHA 10 or 30-hour certification is a plus. * Manufacturing experience is preferred. Physical Demands: This person is expected to perform work in the office and on the manufacturing floor/environment. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. The employee must occasionally lift or move up to 25 pounds. Travel: This position does not require travel to other Woodgrain locations. Summary of Company Benefits: * Health, Dental, and Vision Insurance * Health Savings Account (HSA) * Flexible Spending Account (FSA) * 401(k) with a Company Match * Group Term Life Insurance and AD&D * Employer Paid Long-Term & Short-Term Disability * Voluntary Supplemental Hospital and Accident Plans * Employee Assistance Program * 8 Company Paid Holidays & 1 Floating Holiday * Paid Time Off (PTO) Woodgrain is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. Woodgrain is a drug, alcohol, and tobacco-free workplace. All offers of employment are contingent upon pre-employment background and drug screening, and some positions require a fitness for duty test.
    $55k-65k yearly 14d ago
  • Customer Advocate

    Imagefirst

    Customer Support Representative Job In Cortland, NY

    Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service! Check out our company page: *********************************** Responsibilities & Qualifications Monday -Friday, (Range $55-$60/Year. Your base pay is calculated on [8%] of the 13-week average of your route volume during the previous quarter. This is a route-based service-oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST's “face” to our customers and potential customers. RESPONSIBILITIES: Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term Route: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles Sales: Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives Product Management: load outs, inventories, quality-stains/damage, tape changes Product Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application Load truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books Unload Truck: check-in, empty soil carts, weigh carts Account appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bags Truck Maintenance: timely communication of repairs, PM, accidents Paperwork: work order preparation and follow-up, invoice accuracy, credits, collection requirements MINIMUM QUALIFICATIONS: Minimum of 3 years of experience within sales or a route sales role Ability to lift 25 pounds on a frequent basis Ability to drive commercial motor vehicle for up to 10 hours daily High School Diploma or equivalent Valid Driver's License and Excellent Driving Record Sense of direction/knowledge of are Company Values & Benefits Required Competencies: Be Respectful: Value all we come in contact with Be Remarkable: Create a positive moment with every interaction Be Safe: Keep ourselves and those around us safe Be Honest: Be guided by truthfulness in all we do Benefits: Weekly pay Medical, Dental, Vision Pet, Legal, and Hospital Indemnity Insurance 401k (match) Paid Time Off Package Tuition Reimbursement Referral Program Great company culture Collaborative team environment EOE / Drug-Free Workplace We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.
    $40k-63k yearly est. 60d+ ago
  • Customer Advocate

    Fixed Asset Accountant In King of Prussia, Pennsylvania

    Customer Support Representative Job In Cortland, NY

    Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service! Check out our company page: *********************************** Responsibilities & Qualifications Monday -Friday, (Range $55-$60/Year. Your base pay is calculated on [8%] of the 13-week average of your route volume during the previous quarter. This is a route-based service-oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST's “face” to our customers and potential customers. RESPONSIBILITIES: Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term Route: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles Sales: Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives Product Management: load outs, inventories, quality-stains/damage, tape changes Product Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application Load truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books Unload Truck: check-in, empty soil carts, weigh carts Account appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bags Truck Maintenance: timely communication of repairs, PM, accidents Paperwork: work order preparation and follow-up, invoice accuracy, credits, collection requirements MINIMUM QUALIFICATIONS: Minimum of 3 years of experience within sales or a route sales role Ability to lift 25 pounds on a frequent basis Ability to drive commercial motor vehicle for up to 10 hours daily High School Diploma or equivalent Valid Driver's License and Excellent Driving Record Sense of direction/knowledge of are Company Values & Benefits Required Competencies: Be Respectful: Value all we come in contact with Be Remarkable: Create a positive moment with every interaction Be Safe: Keep ourselves and those around us safe Be Honest: Be guided by truthfulness in all we do Benefits: Weekly pay Medical, Dental, Vision Pet, Legal, and Hospital Indemnity Insurance 401k (match) Paid Time Off Package Tuition Reimbursement Referral Program Great company culture Collaborative team environment EOE / Drug-Free Workplace We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.
    $40k-63k yearly est. 24d ago
  • Meat Customer Service $1,000 Sign On Bonus

    Dev 4.2company rating

    Customer Support Representative Job In Ithaca, NY

    Company DescriptionJobs for Humanity is partnering with Wegmans Food Markets to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Wegmans Food Markets Job DescriptionSchedule: Part time Availability: Morning, Afternoon, Evening (Includes Weekends). Shifts start as early as 7am Age Requirement: Must be 18 years or older Location: Ithaca, NY Address: 500 S. Meadow Street Pay: $15.50 - $16 / hour Job Posting: 12/07/2023 Job Posting End: 01/07/2024 Job ID:R0192636 EARN A BONUS UP TO $1,000! Hiring immediately! Our mission is to provide incredible service and help our customers live healthier, better lives through food. In this role you will work alongside a team to educate our customers on the different types and cuts of meat to complete their meals, and ensure the freshest meat products are available throughout the day. If your passions are food and working in a fast-paced environment, this could be the role for you! What will I do? Provide incredible service to our customers Keep our shelves and service counter stocked with fresh products Take orders and prepare items for display by cutting, packaging, and labeling products May unload daily deliveries and stock cases, displays and backroom coolers with new and existing products/inventory At Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans. Whether through premium pay for working on Sundays or holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone. And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department. Comprehensive benefits* Paid time off (PTO) to help you balance your personal and work life Higher premium pay rates for working Sundays or on a recognized holiday Health care benefits that provide a high level of coverage at a low cost to you Retirement plan with both a profit-sharing and 401(k) match A generous scholarship program to help employees meet their educational goals LiveWell Employee & Family program to support your emotional, work-life and financial wellness Exclusive discounts on electronics, entertainment, gym memberships, travel and more! And more! ***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position. For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For . Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.
    $15.5-16 hourly 60d+ ago
  • Access Care Representative - Call Center

    02 UHS Hospitals

    Customer Support Representative Job In Binghamton, NY

    Access Care Representative - Call Center, 33 Lewis Rd Shift Day Hours per week: 40 Salary range: $17.05 - $22.17 per hour, depending on experience. The Call Center is a fast-paced team, focused on providing the most patient responsive communication through friendly interactions across our Physician Practice Division. We are seeking candidates who take pride in performing high levels of service, enjoy multitasking, and value supporting others. This position is not patient facing but, in our hubs, located either in Vestal or Binghamton, supporting taking calls for over 40 clinics. As an Access Care Representative, you will perform a wide variety of activities related to scheduling, registration, financial compliance, and customer support for all services performed. The Access Care areas act as the entry point. It is the responsibility of an Access Care Representative to promote a caring, professional manner, while collecting Accurate and complete data necessary for billing and account processing. Education/Experience Minimum Required: High school diploma or equivalent. Preferred: Two years' experience in medical environment with working knowledge of insurance applicable to outpatient medical care. Proficient computer skills, knowledge of Medical Terminology, experience with scheduling. License/Certification Minimum Required: Not Applicable Preferred: Certified Healthcare Access Associate (CHAA) Current driver's license About United Health Services United Health Services is a not-for-profit healthcare system serving more than 500,000 people in Upstate New York's Southern Tier region. We offer integrated healthcare services across 60 locations, including four hospitals, three walk-in centers, and 22 primary care offices, in addition to home care services and senior living facilities. The United Health Services system employs more than 6,300 people and comprises 600+ providers who are all committed to providing and supporting the delivery of exceptional patient care. United Health Services employees and providers are “LOVED!” This means we're Living Our Values Every Day. Here, you'll join a team that is dedicated to values-based, coordinated patient care. Every day, we outwardly live our Values of Compassion, Trust, Respect, Teamwork, and Innovation. About New York's Southern Tier As an employee of United Health Services, you'll call the Southern Tier, or more specifically, the Greater Binghamton area, home. Known for entertainment and restaurants, craft brews, outdoor experiences, minor-league sports, family-friendly events, and a keenness for local history (like our connection to the Twilight Zone and our six antique carousels), Greater Binghamton offers something for everyone. We're a short drive away from the Finger Lakes region in Central New York, three hours from New York City, and just shy of four hours from Niagara Falls, Canada. ---- United Health Services in an Equal Opportunity Employer. United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at ***************
    $17.1-22.2 hourly 60d+ ago
  • Client Service Associate

    Morgan Stanley 4.6company rating

    Customer Support Representative Job In Binghamton, NY

    Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. DUTIES and RESPONSIBILITIES: CLIENT SUPPORT Provide service coverage for a FA/PWA/team including: * Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships * Executing money movement transactions at the request of the client and/or FA/PWA * Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit) * Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA * Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization) * Supporting the FAs/PWAs/teams' marketing strategy (e.g., website maintenance) * Assist FAs/PWAs/teams in delivering against their business plan and client service model * Remaining current on all policies, procedures and new platforms * Participating in firm initiatives (e.g., training or education programs) , special projects and/or other duties directed by local management ADMINISTRATIVE SUPPORT: * Answering inbound phone calls or making outbound calls (e.g., scheduling follow-up calls with FAs/PWAs/teams as needed) * Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials) * Maintaining travel itineraries, preparing expense reports and managing the reimbursement process * Assisting with general in-office support functions such as copying, filing and scanning documentation * Preparing and submitting expense reports for processing at the direction of the FA/PWA EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: * High School Diploma/Equivalency * College degree preferred * Industry experience is a plus * Willingness to obtain Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) Knowledge/Skills * Detail orientated with superior organizational skills and ability to prioritize * Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint) * Exceptional writing, interpersonal and client service skills * Strong time management skills * Team player with the ability to collaborate with others * Ability to work in a fast-paced, evolving environment * Adaptable and ability to multi-task * Goal oriented, self-motivated and results driven Reports to: * Business Service Officer Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet). Expected base pay rates for the role will be between $35000 to $85000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs. WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. We're committed to bringing passion and customer focus to the business. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
    $35k-85k yearly 2d ago
  • Customer Service Representative

    Fenix Parts 3.9company rating

    Customer Support Representative Job In Binghamton, NY

    Join the Green Automotive Revolution at Fenix Parts About Fenix Parts: Fenix Parts isn't just a company; it's an essential part of the automotive recycling revolution. As a leading force in the recycling and resale of OEM automotive parts, we have made our mark in the industry for over 25 years. With a robust network expanding across more than 30 locations in the U.S., we are at the forefront of reducing the environmental impact of auto waste. We thrive on innovation, sustainability, and a commitment to excellence. Why Join Fenix? Our team is expanding rapidly to keep pace with our growth and the increasing demand for price-friendly automotive solutions. We are in search of passionate, skilled individuals who are ready to drive their career forward in a dynamic and rewarding environment. Position Overview: Customer Service As a key player on our team, you'll engage in helping customers with all situations related to their accounts, orders and discrepancies. You will also be tasked with other customer service related duties as they may arise. Job Snapshot: * 5-day work week, Weekends required * Handle incoming calls and emails from customers inquiring about selling their vehicles. * Maintain relationships with dealers, tow companies, and garages who continuously are looking to sell vehicles. * Arrange vehicle pickups from customer homes and businesses. * Maintain awareness of inventory levels and top sales parts * Open communication with General Managers to maintain site-specific needs. What We Offer: * Competitive Compensation: Attractive earnings with growth potential. * Benefits: Comprehensive benefits package including health, dental, and vision coverage, plus 401(k) options. (Full Time Employees Only) * Professional Development: Opportunities for advancement in a growing company. * Inclusive Culture: Proud to be an Equal Opportunity/Affirmative Action employer. Requirements: * High School Diploma or equivalent * Excellent computer skills * Excellent communication skills * Strong math skills * Knowledge of auto parts and vehicles Special Invitation: Transitioning military professionals are encouraged to apply. Your skills are highly valued here! Equal Opportunity Employer: We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status. Ready to Make a Difference? Become part of something bigger and help shape the future of automotive sustainability. Apply today to join our amazing team at Fenix Parts and drive forward your career. Together, let's revitalize the way the world views automotive recycling!
    $30k-38k yearly est. 2d ago
  • Winner's Circle - Customer Service

    Dave & Buster's 4.5company rating

    Customer Support Representative Job In Johnson City, NY

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $16 - $17.5 per hour Salary Range: 16 - 17.5 We are an equal opportunity employer and participate in E-Verify in states where required.
    $16-17.5 hourly 60d+ ago
  • Product Support Representative

    Monroe Tractor & Implement Co 3.5company rating

    Customer Support Representative Job In Binghamton, NY

    Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven't changed, and neither have we. We're still a family-owned business. The Product Support Representative (PSR) is an experienced representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships, all while offering the customer parts and service support in order to make Monroe Tractor their one-stop shop for all their equipment needs. Pay: $40,000 - $45,000 base salary plus commission Benefits Medical, Dental & Vision Insurance 401K Plan + Match Competitive Paid Time Off Policy Short/Long Term Disability Family-owned and operated Annual Reviews Generous Incentive Plans Frequent Industry Training Qualifications Prior experience in the heavy equipment construction and/or agriculture industry Previous sales experience is required Strong independent work ethic Able to work within a team environment to achieve individual as well as branch goals Excellent customer service skills to develop and maintain good working relationships with all customers and co-workers Clear and concise communications A strong sense of urgency, managing time well Proficient computer technology skills to utilize company-authorized software, internet, email, etc. Responsibilities Assist customers by asking questions and listening carefully to their responses. Explain product performance, application, and benefits to customers. Resolve customer product issues. Address any customer complaints or concerns and come up with acceptable solutions. Successfully increase profit and productivity in parts and service market shares. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Pay is commensurate with the applicant's experience, as it relates to the position. Pay Range$40,000—$45,000 USD
    $40k-45k yearly 24d ago
  • Dining Services Associate

    Elderwood/Pediatric/Postacute/Woodmark

    Customer Support Representative Job In Waverly, NY

    APPLY HERE FOR FULL-TIME AND PART-TIME DINING SERVICES ASSOCIATE OPPORTUNITY : Elderwood at Waverly: At Elderwood at Waverly we are seeking kind, collaborative and dedicated Dining Services Associate to join our dietary network. Dining Services Associate- Position Overview: Dining Service Assistant (DSA) team members are responsible for ensuring the health and wellbeing of our residents by being responsible for food and beverage preparation, meal service, and kitchen/equipment sanitation. This individual also assists with providing a positive experience to the residents while following all applicable regulations. Elderwood Benefits as a Dining Services Associate (must qualify): Employee Referral Bonus 401K with Employer Matching PTO & Holiday Package Full Suite of Health Benefits - Medical, Dental, Vision Shift Differentials Other Compensation Programs! Elderwood at Waverly: Elderwood at Waverly is located in Waverly, NY, between Elmira and Binghamton, NY, along the Twin Tiers. Offering a continuum of care, the campus features a 200-bed skilled nursing facility with secure memory care and Adult Medical Day Services, adjacent to an assisted living community. A spacious, up-to-date therapy gym accommodates residential subacute rehabilitation and outpatient physical, occupational and speech therapy. Responsibilities Dining Services Associate 1. Assists in the preparation and delivery of meals to residents according to department policy and position assignment. 2. Adheres to the resident's diet order, texture/consistency modifications, and menu preferences during the preparation and service of food items and beverages. 3. Performs all responsibilities of the designated position assignment during the scheduled shift in accordance with all safety regulations and standards of practice. 4. May serve meals to residents in dining areas according to seating chart and instructions on resident tray tickets. 5. Assists in care and maintenance of kitchen environment and equipment. 6. Regularly contributes to, and actively participates in, facility and department staff meetings and inservices. 7. May interact and communicate with residents/family members regarding meal service quality. 8. Utilizes electronic timekeeping system as directed. 9. Arrives to work on time, regularly, and works as scheduled. 10. Recognizes and follows the dress code of the facility including wearing name tag at all times. 11. Follows policy and procedure regarding all electronic devices, computers, tablets, etc. 12. Supports and abides by Elderwood's Mission, Vision, and Values. 13. Abides by Elderwood's businesses code of conduct, compliance and HIPAA policies. 14. Performs other duties as assigned by supervisor, management staff or Administrator. Qualifications Dining Services Associate Minimum of 16 years of age Employment Certificate/Permit required for applicable individuals Prior customer service experience ServSafe certification or willingness to obtain Physical stamina necessary for constant activity HS diploma or equivalent preferred Prior food service, hospitality, serving, or restaurant experience desired This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level. EOE Statement WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
    $44k-84k yearly est. 18d ago
  • Customer Support Trainee

    Exceller

    Customer Support Representative Job In Dickson City, PA

    Are you an energetic people-person with a passion for customer service? Do you enjoy interacting with customers and resolving conflicts? Would you say you find yourself wishing you had a customer-facing career with fast-paced growth opportunities? If you answered yes to any of these questions, we'd love to hear from you regarding our Customer Support Trainee position! Exceller Inc. is a marketing and customer relations firm that focuses on providing excellent customer service in the Dickson City area. Our methods of face-to-face marketing and customer service provide our customers with a personalized, unique experience that they never forget. Whether it's brainstorming ideas for new marketing strategies with clients, troubleshooting service issues on the customer's behalf, or auditing internally to ensure we continue to implement the best practices in customer service, we step up to the plate and give it our best. As our customer base continues to grow, we are actively looking to expand our team with new Customer Support Trainees committed to providing stellar customer service to our clients! Key Responsibilities of a Customer Support Trainee: Forge impactful relationships with customers at initial point of contact Resolve customer complaints promptly, professionally, and effectively Recognize when to escalate conflicts up the chain and when to take proactive action Stay up to date on company products, policies and procedures to provide the most accurate customer service Consult with marketing and human resource departments when necessary Open and close orders for interested customers and provide ongoing customer service Provide top-notch customer service via phone, email, and in-person visits Assist in the development of junior Customer Support Trainees Qualifications of a Customer Support Trainee: Previous experience in customer service, preferred Strong interpersonal/communication skills Ability to de-escalate and resolve conflicts effectively Desire to learn, willingness to take and implement feedback Growth-oriented individuals willing to start in an entry level customer service role and work their way up Candidates from underrepresented groups are encouraged to apply! #Linkedin-OnSite
    $31k-40k yearly est. 8d ago
  • Client Specialist Key Part Time

    Talbots 4.8company rating

    Customer Support Representative Job In Ithaca, NY

    Client Specialist Key Community / Marketing Title: Client Specialist Key Part Time Internal Description: What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Generous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally, you may also be eligible for discounts at the brands across KnitWell Group. Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “WE CARE”: We Win as a team and are dedicated to ensuring and applauding each other's success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in. Who You Are: Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. Possess excellent written and verbal communication skills and a high level of integrity. Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. Professional, assertive, and friendly with the ability to make decisions independently. Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. Available at least (20) hours per week. Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. Support all service enhancers to build strong relationships including active use of Concierge. Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. Plan and prioritize tasks and responsibilities to meet the needs of the customer and Seek to understand customer needs & wants with curiosity and confidence through intentional Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. Actively participate in community/store activities and events that promote the Talbots Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store. Professionally represent the brand Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. City: Ithaca State: New York EEO Employer Verbiage: Talbots is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to race, sex, national origin, color, age, disability, veteran status, pregnancy, sexual orientation, religion, or any other category protected by applicable law. Talbots is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process please contact **********************. Talbots will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. Talbots will not revoke or alter a job offer based on an applicant's request for reasonable accommodation. Location_formattedLocationLong: Ithaca, New York US
    $36k-45k yearly est. 60d+ ago

Learn More About Customer Support Representative Jobs

How much does a Customer Support Representative earn in Union, NY?

The average customer support representative in Union, NY earns between $34,000 and $54,000 annually. This compares to the national average customer support representative range of $29,000 to $47,000.

Average Customer Support Representative Salary In Union, NY

$43,000

What are the biggest employers of Customer Support Representatives in Union, NY?

The biggest employers of Customer Support Representatives in Union, NY are:
  1. TeamWorld
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