Customer Support Representative Jobs in Roanoke, VA

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  • Account Support Representative

    Nautica 4.1company rating

    Customer Support Representative Job 43 miles from Roanoke

    The Account Support Representative assures high quality customer service by resolving product/service problems, providing product information and processing product orders. This includes assisting customers, sales reps and management with inquiries and maintaining effective communication to provide on-going support. Position Responsibilities: • Process product orders and provide prompt and efficient response and resolution to all customers' requests. • Assist customers, sales reps and management with inquiries or issues concerning orders. • Analyze, review and process customer's request for return authorization and credits. • Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments. • Provide technical and/or product information as required to respond to customer inquiries. • Create spreadsheet reports from data base queries to analyze seasonal or time based sales and order information. • Develop and maintain professional relationships with the buying staff and sales team to maximize service levels to customers. Monitor and communicate needs for final order confirmations. • Collaborate with the vendor compliance team on new account requirements, vendor requirements changes and other brand initiatives. • Provide documents and change process recommendations as needed to resolve and prevent chargebacks. Position Requirements: • High School diploma or its equivalent; Associate's degree in related field preferred • 3-4 years of related professional experience • Customer Service Certification preferred • Must display a mastery of intermediate C/S skills • AS400 and EDI experience required • MicroStrategy experience preferred • Excellent telephone communication skills • Excellent listening skills • Strong written and verbal communication skills • Strong computer skills (internet, mainframe, Excel & Word) • Must be flexible and willing to accept change • Strong organizational skills with the ability to multitask • Ability to handle difficult situations • Ability to work in a fast paced environment • Must be able to work with pivot tables • Travel may be required, based on business needs. • Adhere to regular in-office presence, including to engage in in-person team interaction, meetings and collaboration. Job duties may be performed effectively using the hybrid work program designated by the company. • Perform other duties as assigned by supervisor as the company retains the right to change duties to this position. • Must have authorization to work in the United States. Physical Requirements: • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards. • Ability to maintain regular and timely attendance consistent with the ADA, FMLA and other federal, state and local standards. • Ability to remain in a stationary position for up to 8 hours per day • Ability to constantly operate a computer, other office equipment and look at a monitor for up to 8 hours per day • Ability to clearly and accurately communicate and exchange information verbally, in writing, or through other means in person, telephonically, or through virtual communication methods • Ability to reach at or below shoulder level • Ability to carry equipment, move boxes/samples, etc.
    $40k-76k yearly est. 5d ago
  • Customer Sales & Service Rep I - Bilingual Preferred (English/Spanish)

    Siteone Landscape Supply 4.2company rating

    Customer Support Representative Job 5 miles from Roanoke

    SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, andmaintain outdoor spaces - from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies. At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™! Position Overview Our Bilingual Customer Sales & Service Representatives (CSSRs) are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry. What you'll do: Demonstrate exceptional customer service to all SiteOne customers Cultivate and manage strong relationships with customers Assist customers with their questions and needs, either in person, via the phone or through online ordering Pull and prepare inventory orders for customer pick up or delivery Proactively identify and capitalize on opportunities to grow sales with current and potential customers Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment. Skills We Are Seeking Minimum of 1 year experience in a retail or wholesale setting, preferred Excellent customer service skills Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred Green industry experience or knowledge of landscape, nursery, or irrigation product a plus Ready and willing to learn and adopt new technologies and ways of working Ability to think quickly and make sound decisions Inventory management experience helpful Must be able to lift a minimum of 50 pounds High school diploma or equivalent preferred Perks: Weekly Paychecks with DailyPay available! Competitive Compensation Medical, Dental and Vision plans Paid Time Off, Paid Holidays 401k with company match Tuition Reimbursement Lucrative Associate Referral Program Company Apparel and Work Boot Vouchers Opportunity for Advancement Paid Training and Business Certifications Available Free Counseling Services/Employee Assistance Program Life Insurance and Short- and Long-Term Disability Insurance Product Discounts Most Branches never work Sundays! THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION. SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
    $41k-49k yearly est. 22d ago
  • Associate Customer Service Representative Everyday Banking

    W.F. Young 3.5company rating

    Customer Support Representative Job In Roanoke, VA

    About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. Find out why we're the #1 financial services company to grow YOUR career. Apply today. In this role you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Escalate questions and issues to more senior employees Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: Must be able to attend full duration of required training period This position is not eligible for Visa sponsorship Ability to work additional hours as needed Schedule may be eligible for a shift differential under the terms of the shift differential policy Must work on-site at the location posted Training and Schedule: You will receive in-depth classroom training, continue on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. Training class starts on 5/5/2025 OR 5/19/2025 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. We're open from Sunday - Saturday, 6:00 am - 12:00 am (EST). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy. Compensation: Starting rate $20.00 per hour Posting Location(s): 7711 Plantation Rd Roanoke VA 24019 @RWF22 Posting End Date: 27 Mar 2025 *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $20 hourly 18h ago
  • Regional Dining Services Specialist

    Harmony Senior Services 3.5company rating

    Customer Support Representative Job In Roanoke, VA

    Join Our Family Serving Families Why Harmony? 401k + Fulltime & Part-time Benefits Packages Training, Development & Career Laddering Telehealth + Flex Spending + Health Savings Account Options Job Title Regional Dining Services Specialist Facility Location Harmony Senior Services Home Office VA Additional Facility Location(s) Harmony Senior Services Home Office SC Job Description The Regional Dining Services Specialist supervises all aspects of food service for the Harmony Senior Services communities including hiring, training, supervising and evaluating staff. In addition to these responsibilities, the Regional Dining Services Specialist is responsible for mentoring and the support of the Dining Services Directors of assigned communities. The Regional Dining Services Specialist is also responsible for assisting with the interviewing and hiring process for new Dining Services Directors, performing the initial onboarding and training of new Dining Services Directors, providing support during the absence of a Dining Services Director, as well as performing quarterly audits to ensure compliance with regulations and Company policies and procedures. Responsibilities include but are not limited to: Develops and maintains a working knowledge of all policies and procedures pertaining to the position, the department, and the personnel Must maintain a knowledge of current and updated health laws and regulations pertaining to city/county and state codes Directs and assists in the preparation and serving of meals to residents, employees, and guests Hires, trains, and supervises dining services staff to ensure proper preparation of food in compliance with policies and to ensure proper storage and handling of raw food and supplies Prepares monthly menus suitable to the dietary needs of the residents. Ensures the menus are followed and food is prepared and served in accordance with proper sanitation procedures and standards. Prepares and post menus in all dining rooms, providing modification diet spreadsheets in the kitchen. Ensures that the food service area and all equipment exceed sanitation requirements set forth by federal, state and local health regulations and meets the community standards. Orders all raw food, supplies and equipment through approved vendors and keeps an accurate inventory Able to maintain quality standards and stay within budget for food, supplies, and labor hours Understands personnel policies and manages the food service department accordingly Develops and maintains a preventative maintenance program for dining services equipment with the assistance of the Maintenance Supervisor Performs all duties as assigned Requirement Must have a High School Diploma or GED. Must have experience in dining services with Management/Leadership experience Must be ServSafe Certified Proctor/Instructor Must possess a Food Safety Manager Certificate and/or meet all regulatory requirements necessary to hold a position as Dining Service Manager Must have a working knowledge of ordering, storing, preparation and serving in a food service environment, preferably in senior care Must possess strong customer service skills with the ability to communicate effectively with residents, visitors, staff, and management team Must be willing and able to work a flexible schedule including weekends and holidays and travel for an extended stay for support Must have good leadership and supervisory skills Must have knowledge and understanding of nutritional needs and challenges of assisted living residents and provide training and oversight of menu and diet standards Must be able to provide training and support with community budget expectations for all dining expenses Strong organizational skills and ability to multi-task Must maintain a neat and clean public appearance presentation Must be able to sit, stand, bend, and walk intermittently during the work day Must be able to lift 50 lbs on a regular basis, or at least eight times a shift, with the ability to carry heavy objects up to 20 feet Additional Job Details
    $23k-27k yearly est. 20d ago
  • Technical Support Representative

    Potter Global Technologies

    Customer Support Representative Job In Roanoke, VA

    Job Details Roanoke, VA Full Time Not Specified $20.00 - $35.00 Hourly Negligible DayProduct Technical Support Representative Valcom isn't just a company - it's a hub of innovation, redefining communication in a rapidly evolving world. As a global leader in voice paging, intercom, and emergency notification systems, we're shaping the future of how people connect and save lives around the world. With 250 employees, virtually all Valcom's products are engineered, manufactured, and supported in our 120,000-square-foot facility in Roanoke, Virginia. Valcom is proud to be a part of Potter Global Industries. Our private equity firm, KKR, offers a unique benefit and opportunity for all employees to participate in an ownership program of Potter Global Technologies. Being a co-owner allows each employee to play a more direct role in the business itself and reap the financial benefits of the Company's success. It's a unique employee benefit that you won't find with our competitors. Are you a problem-solver who enjoys helping customers with technical challenges? We are seeking a Product Technical Support Representative to assist customers with the layout, design, and troubleshooting of our analog and IP-based voice and data systems. In this role, you'll provide expert guidance via phone, email, and chat-helping businesses and organizations optimize their communication systems. If you have a knack for technical problem-solving, excellent communication skills, and a passion for customer service, we want to hear from you! This is an on-site position at our facility, where you'll work closely with customers and internal teams to resolve technical issues and ensure seamless product integration. You'll play a key role in supporting our cutting-edge mass notification solutions while gaining hands-on experience with VoIP, analog audio, and IP network systems. Valcom offers a collaborative work environment, comprehensive benefits, and opportunities for professional growth. Join us and be part of a team that keeps critical communication systems running smoothly! Essential Functions Respond promptly to customer inquiries via phone, email, or chat, providing expert guidance on analog and IP products. Assist customers with system layout, design, and configuration tailored to their specific needs. Troubleshoot and resolve technical issues with voice and data systems, ensuring minimal downtime for customers. Escalate complex technical issues to higher-level support teams as necessary, following established protocols. Explain product features, installation processes, and system compatibility requirements to customers. Provide step-by-step support for product setup and configuration. Document troubleshooting steps and customer interactions in the support database for future reference. Provide feedback on recurring customer issues to the product development team to drive improvements. Work Environment/Physical Demands/Travel This job operates in a professional office environment with minimum exposure to temperature extremes and noise. Routinely uses standard office equipment such as computers, phones and photocopiers. The ability to communicate information and ideas so others will understand; exchange accurate information; solve complex problems; ability to manipulate and feel with fingers to operate equipment, and the ability to observe details at close range. Required Qualifications High school diploma/GED. One or more years' experience in a customer service environment. Experience in VoIP, Analog, Audio systems/voice paging and IP network systems. Preferred Qualifications Degree in electronics or related field. Experience in a technical service role as a customer service representative. This is a full-time position, on-site at the manufacturing facility. The hours of work are Monday through Friday, 8:30 am to 5:30 pm, 40 hours per week. An occasional shift in hours may be necessary to accommodate business needs.
    $20-35 hourly 29d ago
  • Customer Account Specialist

    Voyant Beauty 4.2company rating

    Customer Support Representative Job In Roanoke, VA

    Voyant Beauty believes our people are more than just employees; they're the driving force behind everything we achieve. Our culture fosters teamwork, respect, and camaraderie, ensuring that every individual's contribution is valued and celebrated. We invest in their growth, providing opportunities for development and advancement within our dynamic team. Voyant Beauty is a company that specializes in the development and manufacturing, of beauty, personal and home care products. We work with various brands, retailers, and businesses to create customer formulations and products tailored to their needs. This can include skincare, haircare, bath and body products, fragrances, and more. Essentially, Voyant Beauty serves as a one-stop-shop for companies looking to bring their beauty and personal care product ideas to life. Safety is a core value at Voyant Beauty. We prioritize the well-being of our team members, ensuring a safe and secure environment where everyone can thrive and excel. If you're seeking to be part of a team where your talents are valued, your safety is paramount, and your efforts contribute to meaningful change, then Voyant Beauty is the place for you. Come join us and be a part of our journey. A Brief Overview The Customer Account Specialist acts as the primary point of contact for customers, managing order processing, addressing inquiries, and ensuring timely and accurate communication across departments to support customer satisfaction. This role requires a balance of interpersonal skills, organizational abilities, and familiarity with order management in a manufacturing environment. What you will do Enter, review, and track customer orders from receipt through delivery. Ensure accuracy and timeliness of order data and proactively communicate any changes or delays to customers and internal teams. Act as the primary point of contact for assigned accounts, providing timely responses to inquiries about orders, shipments, and product availability. Maintain positive relationships with customers to support long-term partnerships. Collaborate with production, quality control, and logistics teams to ensure customer requirements are met. Address any issues that arise during production or shipping to minimize disruptions. Maintain accurate records of customer orders, account preferences, and any specific requirements. Generate periodic reports for both customers and internal teams on order status, delivery timelines, and inventory needs. Identify and resolve order-related issues promptly, escalating to the Customer Service Manager when necessary to ensure customer satisfaction. Participate in customer meetings and production planning sessions. Support continuous improvement initiatives to enhance customer service processes. Assist with new account onboarding as needed. Duties may vary slightly by location. Education Qualifications Bachelor's Degree in Business Administration, Supply Chain, or a related field (Preferred) or relevant experience may be considered in lieu of a degree. (Preferred) Experience Qualifications 1-3 years customer account experience in a manufacturing or co-manufacturing environment. (Preferred) Skills and Abilities Verbal and written communication skills, with a focus on building and maintaining customer relationships. (High proficiency) Ability to accurately manage order details and ensure timely updates to avoid errors and delays. (High proficiency) Ability to quickly identify issues, analyze root causes, and resolve problems in a customer-focused manner. (High proficiency) Time management and organizational skills to balance multiple accounts and orders effectively. (High proficiency) Proficiency in using ERP or order management systems to enter and track orders accurately. (Medium proficiency) Ability to work effectively with cross-functional teams to support seamless order fulfillment. (Medium proficiency) Basic ability to create reports and analyze data for account management and process improvement. (Low proficiency) To Staffing and Recruiting Agencies: Our company does not accept unsolicited curriculum vitae's or applications from agencies. We are not responsible for any fees related to unsolicited curriculum vitae's or applications and explicitly reserve its right to contact candidates presented in such unsolicited curriculum vitae's or application. Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, color, national origin, sexual orientation, age, disability or veteran status. Voyant Beauty will consider requests for accommodations due to a disability impacting a qualified employee's ability to perform the essential functions of their position consistent with applicable laws. In addition to federal law requirements, Voyant Beauty complies with applicable provincial and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Other details Job Family Individual Contributor Pay Type Salary
    $31k-40k yearly est. 3d ago
  • Child Autism Support Professional (Entry-Level)

    Mosaic Pediatric Therapy

    Customer Support Representative Job In Roanoke, VA

    Virginia's Premier ABA Therapy Provider for Children with Autism We are a values-driven company and are dedicated to providing world-class ABA therapy services to our early childhood clients while promoting a positive and supportive culture for our team members.Top 5% nationally in employee satisfaction!*Top 3% nationally in client family satisfaction!** Glassdoor Top 50 Best Places to Work All applicants are welcome - we provide paid training to all of our new therapists to accelerate their careers as RBTs (Registered Behavior Technicians)!How you'll make a difference in the lives of children: Work one-on-one with children diagnosed with autism to enrich their lives by providing exceptional therapy services and support Implement evidence-based behavior treatment plans, teaching social, communication and life skills Collaborate with and learn from the top clinical minds in the field, preparing you for a career in a variety of healthcare, behavioral health or educational fields What we offer: Frequent reviews/raises: Reviews and wage increases every 6 months with frequent feedback to turbo charge your professional development and career Beautiful clinic spaces in which you'll work, collaborate and build friendships with passionate and fun-loving colleagues Medical, dental and vision insurance plan options*** Medical options include company-paid behavioral and medical telehealth care Paid time off 401(k) with 4% match Company-paid life and disability insurance Supplemental employee, spouse and child life insurance with AD&D options Short- and long-term disability options Company-sponsored discounts on electronics, travel, entertainment, fitness, apparel and more Employee reward and recognition program, regular company-sponsored holiday and celebration events Pet insurance What you'll bring: A passion for working with children with autism and their families An eagerness to be part of an energetic, passionate and caring team of professionals A high school diploma (bachelor's degree in any field preferred) A deep commitment to show up and bring your whole self to work every day (reliable transportation and a valid driver's license required) $18.50 - $24 an hour pay based on experience *Peakon/Workday benchmarking ** BHCOE benchmarking ***Eligible at 30 hours per week Mosaic is an Equal Opportunity Employer
    $18.5-24 hourly 60d+ ago
  • Inside Sales/CSR

    Lingo Staffing 3.4company rating

    Customer Support Representative Job In Roanoke, VA

    Lingo Staffing is now hiring Customer Service/Inside Sales Reps in Roanoke, VAHours: M-F. 9a-6p or 10a-7p Pay: $19/hr. + bonus/commission Our Sales and Service Team works closely with our customers through inbound and outbound phone calls. We pride ourselves in educating healthcare professionals on our products and technology so that they can provide the best outcomes for their patients. Requirements: Experience providing excellent customer service. Outbound sales calling experience Call Center experience Sales experience We are seeking candidates who have Call Center or Customer Service experience and be able to share their success in meeting customer expectations, resolving issues, and achieving or exceeding professional goals.
    $19 hourly 60d+ ago
  • Customer Care Representative

    Partnered Staffing

    Customer Support Representative Job In Roanoke, VA

    Kelly Services in partnership with Nissan is currently seeking high skilled individuals to fill Production Technician openings at the Nissan manufacturing plant located in Canton, MS. Job Description Analyzes problems and provides information/solutions. · Operates a computer to obtain and extract information, documents information, activities and changes in the database. · Thoroughly documents inquiry outcomes for accurate tracking and analysis. · Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. · Researches and analyzes data to address operational challenges and customer service issues. · Provides external and internal customers with requested information. · Receives and places follow-up telephone calls and e-mails to answer customer questions. · Uses computerized systems for tracking, information gathering and troubleshooting. · Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals. Qualifications · Requires a HS diploma or equivalent. · Must have at least 1 year of previous experience in an automated customer service environment. · Good communication skills both written and verbal. · Good computer navigation skills. · Excellent customer service skills. · Call center background is preferred. Additional Information All your information is kept confidential as per EEO standards. Why is this a great opportunity? The answer is simple…working at our client is more than a job; it's a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!
    $26k-33k yearly est. 60d+ ago
  • Associate Customer Service Representative Everyday Banking

    Wells Fargo 4.6company rating

    Customer Support Representative Job In Roanoke, VA

    **About this role:** Wells Fargo is seeking an Associate Customer Service Representative in **Everyday Banking.** CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. Find out why we're the #1 financial services company to grow YOUR career. Apply today. **In this role you will:** + Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment + Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems + Escalate questions and issues to more senior employees **Required Qualifications:** + 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** + Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues + Ability to execute in a fast paced, high demand, metric driven call center environment + Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy + Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers + Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information + Knowledge, understanding and experience of internet, mobile, and social media technology **Job Expectations:** + Must be able to attend full duration of required training period + This position is not eligible for Visa sponsorship + Ability to work additional hours as needed + Schedule may be eligible for a shift differential under the terms of the shift differential policy + Must work on-site at the location posted **Training and Schedule:** + You will receive in-depth classroom training, continue on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. + Training class starts on 5/5/2025 OR 5/19/2025 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. + We're open from Sunday - Saturday, 6:00 am - 12:00 am (EST). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. + Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy. **Compensation:** + Starting rate $20.00 per hour **Posting Location(s):** + 7711 Plantation Rd Roanoke VA 24019 @RWF22 **Posting End Date:** 27 Mar 2025 **_*Job posting may come down early due to volume of applicants._** **We Value Diversity** At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-439938
    $20 hourly 27d ago
  • Senior Service Agent/Account Service Specialist

    Protos Security, LLC

    Customer Support Representative Job In Roanoke, VA

    Protos is seeking a Senior Service Agent to join its National Operations Service Center in Daleville, VA. Our work environment is fast paced, positive and stresses results oriented internal growth. Who We Are Protos Security, a portfolio company of Southfield Capital, is a technology-enabled security services company offering security guarding, monitoring and device solutions for a wide spectrum of customers across North America. Protos Security prides itself on delivering a high touch service, actionable insights, transparency, and program flexibility for its clients. For more information on customized solutions to protect your business, please visit *********************** How we work together to lead and succeed as Team Protos Protos embraces an entrepreneurial spirit that is rarely found in organizations of our size. We were founded on innovative technology to improve the industry and are still known as the leaders in technology-enabled security services. We explore possibilities and blaze our own trail toward solving even the most complex client challenges. Our Purpose is to Stand Watch for ALL and we prioritize culture first! Primary Responsibilities To oversee a portfolio of National and Local customer's security needs as it relates to guard service, off-duty police, and overall security programs across their footprint. Act as primary point of contact for the Client and establish productive, professional relationships with key personnel within assigned Client accounts. Proactively assess, clarify, and validate Client's needs on an ongoing basis, communicate them internally as needed; develop plans and oversee delivery execution. Lead solution development efforts that best address Clients' needs, while coordinating the involvement of all necessary Company personnel. Be the accountable point person with all rollouts of new business for each assigned Client. Direct the flow of information between each Client, the specific Company personnel, and Company departments involved in each roll-out, and vice versa. Consistently communicate with your immediate supervisor on any recognition, issue or concern regarding your clients To keep all matters of confidentiality only between you and the party involved Address all client concerns and use discretion and independent judgement to determine when concerns reach a level that necessitates escalation Prioritize client concerns and take the lead/ownership on any requests, issues, or questions from your clients Approve time, make necessary changes/corrections, ensure proper Accounts Receivables and Payables processes are aligned with expected work orders Coordinate with the Strategic Account Managers, Service Managers and Director to ensure clients are receiving the highest level of day-today service Be prepared to follow and execute the rules of engagement if an assigned client has issues that require escalation (i.e. high level incidents affecting client property, loss of life or bodily injury to Protos' vendor or client personnel) Implement pricing strategy and process ownership in accordance to company strategy for customer's temporary and emergency needs Additional duties as directed by management Education/Experience Bachelor's degree highly preferred. Degree from an accredited four-year college or university in Business, Marketing, or Criminal Justice; equivalent business experience will be considered. Previous experience servicing client/customer accounts. Experience in account or portfolio management with high-touch service highly preferred. Highly personable with excellent customer service skills. Ownership of customer relationships. Strong problem-solving and analytical skills. Ability to analyze and execute alongside a team. Excellent prioritization and time management abilities, strong collaborator, and leader Process driven, detail oriented and highly organized. Intermediate knowledge of office applications and ability to learn new software platforms as necessary. Job Type: Full-time Experience level:
    $26k-41k yearly est. 18d ago
  • Customer Service Rep(08495) - 2165 Bennington Street

    Domino's Franchise

    Customer Support Representative Job In Roanoke, VA

    Job DescriptionAbout the Job Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible. You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and fast paced environment. Additional Information All your information will be kept confidential according to EEO guidelines.
    $25k-33k yearly est. 11d ago
  • Customer Service Representative

    Thread True

    Customer Support Representative Job In Roanoke, VA

    HIRING IMMEDIATELY We offer: Competitive pay Health, Dental, Vision, Telemedicine, Pet Insurance plus more! 401k enrollment with employer contribution Paid sick leave, parental leave, and community service leave The opportunity to be on the ground floor of a rapidly growing brand Are you looking for a fun and exciting environment, flexible work schedule, or an opportunity for growth? Blending all of these together is the difference between a good job and a great career. You will discover a balance between work life and personal life, as well amazing benefits for your health, future, family and happiness. Responsibilities: ● Provide the best customer service ● Effectively communicate with team ● Ensure quality 100% of the time. ● Oversee inventory and communicate needs ● Staying up to date with new training and procedures ● Maintain the overall cleanliness of space
    $25k-33k yearly est. 60d+ ago
  • Customer Service Representative - Roanoke, VA

    Kedia Corporation

    Customer Support Representative Job In Roanoke, VA

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $25k-33k yearly est. 10h ago
  • Customer Service Representative

    Premier Rental Purchase

    Customer Support Representative Job In Roanoke, VA

    Benefits: Bonus based on performance Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Vision insurance Wellness resources General Purpose: Responsible for proper installation of delivered merchandise. Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from customer's residence. Has thorough knowledge of the rental (lease) agreements, merchandise, and customer relations. Safeguards company monies obtained while in the field, property, and vehicles. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management. Essential Duties: Responsible for assisting in the maintenance of Premier Rental-Purchase Stores Standards of Operation. Responsible for making all deliveries, service calls, retrievals, and relocations in a timely and professional manner. Responsible for safeguarding all monies collected while in the field. Responsible for the proper care and movement of all merchandise in transport. Maintain rented or leased units by making minor repairs when necessary or if major repairs are needed to transport the merchandise to our service department for repair. When the unit is repaired return the product to the customer's residence promptly. Reviews delivery spreadsheet to be sure item, model and serial numbers match the item going out on the Rental (lease) Agreement and that is being delivered. Answers the phone by the second ring in a pleasant and professional manner. Retrieve merchandise to be returned to store stock and relocate merchandise if the customer moves. Carefully check rental (lease) returns and promptly refurbish to “like new” condition. Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner. Handles customer service issues in a professional manner. Other Duties: Responsible for cleanliness of the backroom and the assigned company vehicle. Responsible for helping receive new merchandise. Additional duties, as time permits include: Take customer order forms for the customers. Verify customer order forms Commit to achieving customer and revenue growth Assist in store cleaning Assists the Store Manager and Assistant Manager in obtaining daily weekly and monthly goals. Requirements: High school diploma, GED, or equivalent work experience. Must have a valid driver's license and a good driving record. Must have DOT certification (if required by law in your state). Must complete the training program and have one year of experience in a job requiring customer contact. Must be able to lift and carry loads up to seventy-five (75) pounds. Required Skills: A high degree of precision, accuracy, coordination, and knowledge of operational procedures. Ability to understand oral and written instructions. Ability to read, write and perform arithmetic functions quickly and accurately. Ability to reason and make independent decisions. Ability to manage situations with customers and associates. After training, working knowledge of all products in the inventory. Efforts, Demands, and Conditions: Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required. Frequent travel from store to store may be required. Must be able to cope with the emotional and mental stress associated with dealing with people and situations. Required to use a hand truck to move merchandise. Work is normally performed in the store, in the field, and in customers' homes. In the field, a variety of conditions may be encountered, including moving merchandise in wide-open spaces, level spaces, across dirt, icy, or uneven surfaces such as gravel. Stairs, wet or slippery surfaces, narrow doorways, etc. may be encountered. Requires driving in various weather conditions as well as exposure to heat, cold, dust, and other uncontrollable conditions. Attending company or Premier Corp, Training Sessions may be necessary. Relationships: Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates. Compensation: $15.00 per hour Premier Rental-Purchase is a Rent-To-Own franchise that goes above and beyond to provide our customers with the services and benefits necessary to excel in today's world. We offer a program with unique features focused on improving our customers' lifestyles while adhering to their budget. Our team members make this possible and their respect for our customers is pivotal in developing great customer relationships. At the same time, Premier is focused on providing its franchisees and their team with the guidance and support services they need to increase unit-level revenues and profits and maintain high-level operational standards. At the foundation of Premier's excellent performance are our core values: Respect, Listen, and Respond Compassion with Accountability Integrity Above All Together We Succeed As an organization, we strive to conduct our business activities with these core values at the heart of every decision and interaction. Premier Rental-Purchase continues to deliver an unparalleled experience for both the consumer and employees, setting a precedent that remains unmet by competitors in the rent-to-own industry. I acknowledge that each independent Premier Rental Purchase franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Premier Rental Purchase Inc. (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Premier Rental Purchase Inc. is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
    $15 hourly 60d+ ago
  • Customer Account Specialist

    Voyant Beauty 4.2company rating

    Customer Support Representative Job In Roanoke, VA

    Voyant Beauty believes our people are more than just employees; they're the driving force behind everything we achieve. Our culture fosters teamwork, respect, and camaraderie, ensuring that every individual's contribution is valued and celebrated. We invest in their growth, providing opportunities for development and advancement within our dynamic team. Voyant Beauty is a company that specializes in the development and manufacturing, of beauty, personal and home care products. We work with various brands, retailers, and businesses to create customer formulations and products tailored to their needs. This can include skincare, haircare, bath and body products, fragrances, and more. Essentially, Voyant Beauty serves as a one-stop-shop for companies looking to bring their beauty and personal care product ideas to life. Safety is a core value at Voyant Beauty. We prioritize the well-being of our team members, ensuring a safe and secure environment where everyone can thrive and excel. If you're seeking to be part of a team where your talents are valued, your safety is paramount, and your efforts contribute to meaningful change, then Voyant Beauty is the place for you. Come join us and be a part of our journey. A Brief Overview The Customer Account Specialist acts as the primary point of contact for customers, managing order processing, addressing inquiries, and ensuring timely and accurate communication across departments to support customer satisfaction. This role requires a balance of interpersonal skills, organizational abilities, and familiarity with order management in a manufacturing environment. What you will do * Enter, review, and track customer orders from receipt through delivery. Ensure accuracy and timeliness of order data and proactively communicate any changes or delays to customers and internal teams. * Act as the primary point of contact for assigned accounts, providing timely responses to inquiries about orders, shipments, and product availability. Maintain positive relationships with customers to support long-term partnerships. * Collaborate with production, quality control, and logistics teams to ensure customer requirements are met. Address any issues that arise during production or shipping to minimize disruptions. * Maintain accurate records of customer orders, account preferences, and any specific requirements. Generate periodic reports for both customers and internal teams on order status, delivery timelines, and inventory needs. * Identify and resolve order-related issues promptly, escalating to the Customer Service Manager when necessary to ensure customer satisfaction. * Participate in customer meetings and production planning sessions. * Support continuous improvement initiatives to enhance customer service processes. * Assist with new account onboarding as needed. * Duties may vary slightly by location. Education Qualifications * Bachelor's Degree in Business Administration, Supply Chain, or a related field (Preferred) or * relevant experience may be considered in lieu of a degree. (Preferred) Experience Qualifications * 1-3 years customer account experience in a manufacturing or co-manufacturing environment. (Preferred) Skills and Abilities * Verbal and written communication skills, with a focus on building and maintaining customer relationships. (High proficiency) * Ability to accurately manage order details and ensure timely updates to avoid errors and delays. (High proficiency) * Ability to quickly identify issues, analyze root causes, and resolve problems in a customer-focused manner. (High proficiency) * Time management and organizational skills to balance multiple accounts and orders effectively. (High proficiency) * Proficiency in using ERP or order management systems to enter and track orders accurately. (Medium proficiency) * Ability to work effectively with cross-functional teams to support seamless order fulfillment. (Medium proficiency) * Basic ability to create reports and analyze data for account management and process improvement. (Low proficiency) To Staffing and Recruiting Agencies: Our company does not accept unsolicited curriculum vitae's or applications from agencies. We are not responsible for any fees related to unsolicited curriculum vitae's or applications and explicitly reserve its right to contact candidates presented in such unsolicited curriculum vitae's or application. Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, color, national origin, sexual orientation, age, disability or veteran status. Voyant Beauty will consider requests for accommodations due to a disability impacting a qualified employee's ability to perform the essential functions of their position consistent with applicable laws. In addition to federal law requirements, Voyant Beauty complies with applicable provincial and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Other details * Job Family Individual Contributor * Pay Type Salary Apply Now * 4411 Plantation Rd NE, Roanoke, VA 24012, USA
    $31k-40k yearly est. 7d ago
  • Customer Care Representative

    Partnered Staffing

    Customer Support Representative Job In Roanoke, VA

    Kelly Services in partnership with Nissan is currently seeking high skilled individuals to fill Production Technician openings at the Nissan manufacturing plant located in Canton, MS. Job Description Analyzes problems and provides information/solutions. · Operates a computer to obtain and extract information, documents information, activities and changes in the database. · Thoroughly documents inquiry outcomes for accurate tracking and analysis. · Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. · Researches and analyzes data to address operational challenges and customer service issues. · Provides external and internal customers with requested information. · Receives and places follow-up telephone calls and e-mails to answer customer questions. · Uses computerized systems for tracking, information gathering and troubleshooting. · Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals. Qualifications · Requires a HS diploma or equivalent. · Must have at least 1 year of previous experience in an automated customer service environment. · Good communication skills both written and verbal. · Good computer navigation skills. · Excellent customer service skills. · Call center background is preferred. Additional Information All your information is kept confidential as per EEO standards. Why is this a great opportunity? The answer is simple…working at our client is more than a job; it's a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!
    $26k-33k yearly est. 24d ago
  • Associate Customer Service Representative Everyday Banking

    Wells Fargo 4.6company rating

    Customer Support Representative Job In Roanoke, VA

    About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. Find out why we're the #1 financial services company to grow YOUR career. Apply today. In this role you will: * Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment * Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems * Escalate questions and issues to more senior employees Required Qualifications: * 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: * Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues * Ability to execute in a fast paced, high demand, metric driven call center environment * Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy * Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers * Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information * Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: * Must be able to attend full duration of required training period * This position is not eligible for Visa sponsorship * Ability to work additional hours as needed * Schedule may be eligible for a shift differential under the terms of the shift differential policy * Must work on-site at the location posted Training and Schedule: * You will receive in-depth classroom training, continue on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. * Training class starts on 5/5/2025 OR 5/19/2025 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. * We're open from Sunday - Saturday, 6:00 am - 12:00 am (EST). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. * Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy. Compensation: * Starting rate $20.00 per hour Posting Location(s): * 7711 Plantation Rd Roanoke VA 24019 @RWF22 Posting End Date: 27 Mar 2025 * Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $20 hourly 8d ago
  • Customer Resolution Representative - Estate Care Center

    W.F. Young 3.5company rating

    Customer Support Representative Job In Roanoke, VA

    About this role: Wells Fargo is seeking a Customer Resolution Representative to join the Case Management team in the Estate Care Center department as part of Global Operations. Learn more about the career areas and lines of business at wellsfargojobs.com. In this role you will: Support internal and external customers with inquiries and complaints regarding financial products and services Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly Schedule: Scheduled shift is (4) 9-hour weekday shifts and a 4- hour Saturday shift Days off: Sunday and 1 weekday off Weekdays 9:30 am - 7:00 pm EST, Saturday 11:00 am - 3:00 pm EST Schedule subject to change based on business needs Training: You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. Training will be for 8 weeks. Training hours are 9:30 a.m. - 6:30 p.m. Monday - Friday (EST). You are required to attend the full duration of this paid 8 weeks of training. We're open from Monday - Friday, 8:00 am - 8:30 pm (EST), Saturday 9:00 am - 5:00 pm (EST). Your regular work schedule will be based on business need and may include working at least one weekend day and some holidays. Required Qualifications: 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 2+ years of Call Center experience Ability to read and interpret legal documents Ability to achieve high production and quality standards Ability to resolve and work through escalated and complex customer issues Ability to research and correspond with customers, responding to their questions and concerns with detailed information Good analytical skills with high attention to detail and accuracy Ability to work effectively in structured but flexible, adaptable and changing, call center environment Excellent written and verbal communication skills Ability to navigate multiple computer system windows, applications, and utilize search tools to find information Ability to work effectively, as well as independently, in a team environment Posting Location: 7711 Plantation Rd. - Roanoke, Virginia 24019 Job Expectations: This position offers a hybrid work schedule Ability to work on-site at the posted work location This position is not eligible for Visa sponsorship Posting End Date: 30 Mar 2025 *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $29k-33k yearly est. 18h ago
  • Customer Service Rep(04281) - 3940 Valley Gateway Blvd

    Domino's Franchise

    Customer Support Representative Job In Roanoke, VA

    Job DescriptionAbout the Job Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible. You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and fast paced environment. Additional Information All your information will be kept confidential according to EEO guidelines.
    $25k-33k yearly est. 13d ago

Learn More About Customer Support Representative Jobs

How much does a Customer Support Representative earn in Roanoke, VA?

The average customer support representative in Roanoke, VA earns between $28,000 and $46,000 annually. This compares to the national average customer support representative range of $29,000 to $47,000.

Average Customer Support Representative Salary In Roanoke, VA

$36,000
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