Customer Support Representative Jobs in Plano, TX

Full time remote position based in Dallas, TX. This person will work with the Customer Success team to ensure customer satisfaction and platform utilization within assigned accounts. They will be tasked with post-sale activities, driving platform adoption, and building a robust collaboration network. Position is mostly remote but will require some local travel. Responsibilities : Guide customers proactively through the implementation process of the VitalEngine platform, ensuring its successful adoption. Onboard and train end-users to utilize VitalEngine. Assist in implementations of VitalEngine as needed onsite. Analyze existing workflows and collaborate with customers to optimize the utilization of the VitalEngine platform. Strategically build and grow community networks (spokes) Offer technical guidance on device configuration, provision user management, and advise network/connectivity optimization. Train customer admin users, enabling customers to train end-users within their organizations effectively. Monitor and optimize post-implementation utilization to deliver desired outcomes. Identify expansion opportunities and facilitate integration within the organization through effective communication and stakeholder engagement. Advocate for VitalEngine value propositions across diverse healthcare service lines. Conduct business reviews to engage stakeholders and address inquiries at various levels, including system/facility. Personally visit clients or stakeholders on-site to address issues, build relationships, and find solutions when remote communication is insufficient. Provide Tier 1 remote support (onsite as needed) Who Would Thrive in This Role We welcome candidates who possess a combination of education and/or work experience, with a preference for the following skills and personal attributes: Bachelor's degree 4+ years of experience in customer success/account management. 4+ years of experience in healthcare. 4+ years experience utilizing and learning new technology systems. Technology Skills: Proficiency in general business technology with a knack for quickly mastering new applications, including Google Docs, Google Sheets, Google Slides, Microsoft Office/Windows, CRM (SalesForce), Zendesk and Tableau. Understanding of industry compliance standards, particularly HIPAA privacy and security understanding. Personal Attributes: Results-oriented mindset with a proven track record of exceeding goals. Exceptional written, verbal, interpersonal communication, and public speaking skills. Ability to thrive independently while remotely collaborating with a high-functioning, geographically distributed team. Exhibits excellent time management skills and thrives in fast-paced, dynamic environments, quickly adjusting to new priorities and demands. Travel The position requires up to 25% travel within the designated territory or with implementations. Must have a valid driver's license and insured, dependable transportation.

A partner of Insight Global is looking to add several Customer Support Specialists to their team in Dallas, Texas. The Customer Support Specialist is responsible for assisting with operational and customer service support of the clients requirements. They will be working closely with the client to achieve position outcomes. They will be expect to process client requests received via phone, email, fact or internal proprietary systems. Requirements: · Extensive understanding of reservation systems for hotel room blocks, rate structures and payment forms · Strong computer skills including use of Excel, Word and Outlook · Excellent time management skills · Passion for having outstanding relationship management and customer service skills · Knowledge of Ground Transportation reservations and hotels as a product: chains, categories, locations etc. Nice to Have : · Bilingual Spanish, Portuguese, French a plus · Experience with airline and/or hotel reservations systems Hourly pay ranges from $22.00-25.00/hr depending on relevant skills and experience

Specialist Customer Experience Nickson is a Texas born venture-backed startup that is transforming the way people live in apartments. Based on a user's online style quiz, our company designs and installs a customized on-demand living solution for rent. We are hardworking, fun loving, passionate, and love the challenges and rewards of scaling a new venture. We recently closed our Series A financing and are in rapid growth mode. About The Role Nickson is seeking a Specialist to join the Customer Experience Team within our fast-growing venture. At Nickson, we count on our customer experience department to interact professionally with our valued customers when they have questions or concerns. We're looking for a highly skilled customer experience specialist to join our team, managing inbound and outbound phone calls, email requests, and interaction with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise. The most successful specialist has the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. We pride ourselves on the amazing team we've built. The driver behind all our growth, brand, and disruptive service is the people that make Nickson. This is a key role serving as the voice and face of our company and will be integral to reinforcing our reputation for providing exceptional customer experience. This role is all about bringing the best of Nickson forward and ensuring our users have the best possible experience in all cases. Nickson welcomes people from all backgrounds who seek the opportunity to help build a future where anyone anywhere can effortlessly have a place to call home. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together. Within Nickson, our People are our most important and valuable assets, and the Customer Experience Specialist will be tasked with: Managing a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency. Identifying and addressing customer needs with a goal of complete satisfaction. Providing expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers. Meeting customer service department sales targets, generating sales leads when opportunities arise. Following company communications guidelines and procedures under minimal supervision. Recommending improvements to processes for improved company efficiency. Working cross-functionally across teams and departments to ensure a smooth product delivery. Who You Are Action-oriented, results driven team player. Excellent written and oral communicator. Enjoys working in a fast-paced environment. Critical thinking people person. Ability to prioritize and complete multiple tasks in a timely manner. Strong attention to detail. Highly organized with the ability to hit the ground running but knows when to ask for assistance. What You Can Do Build expert and dynamic knowledge of company products and services. Research information using available resources to satisfy customer inquiries. Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships. Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties. Meet daily personal/team qualitative and quantitative targets by recommending and explaining benefits of additional company services and seizing opportunities to sell products and services whenever possible. Maintain daily log and document issues and resolutions in an electronic database for sales and executive management teams to review. Qualifications Bachelor's degree Successful experience in a corporate environment Strong written and verbal communication skills, including active listening and clear articulation Ability to solve problems and alleviate conflicts or escalate tactfully Ability to multitask, manage time, and prioritize Able to work individually and as a team Nickson Values Honesty and Integrity above all Great results start with great plans Always be learning Details are everything Focus on results Act like an owner Compensation From $50,000/yr + Bonus

Bilingual (Spanish/English) Customer Support Specialist CellGate - Gold Key Support Team Join our elite customer support team at CellGate, where you'll provide top-tier support for our access control solutions to homeowners, property managers, and dealers. Essential Requirements: Fluent in Spanish and English (written and verbal) Strong customer service background Technical aptitude and willingness to learn Salesforce experience preferred Key Responsibilities: Guide customers through product activation and implementation Manage customer data and cases in Salesforce Provide support and troubleshooting Maintain detailed customer accounts and documentation Skills & Qualifications: Professional phone and email communication skills Strong problem-solving abilities Detail-oriented with excellent time management Basic software proficiency Ability to handle both customer support and on boarding of new client set-ups CellGate offers innovative access control solutions, and we're looking for someone who can deliver exceptional customer experiences in both Spanish and English. Join our team and help shape the future of property access control. Apply now!

FOOD MANUFACTURING CUSTOMER SERVICE COORDINATOR, BI-LINGUAL Cacique is the #1 brand of authentic Mexican-style cheeses, cremas, chorizos and salsas in the United States. With a leadership position among the Hispanic population nationwide and over 13 years of consecutive revenue growth, Cacique is poised for continued growth and expansion. Cacique was founded in 1973 upon the four core values of Family, Quality, Integrity, and Authenticity, and these values continue to provide the foundation for our success and how we work. We look to hire future teammates who embody these values, and who are innovative, resourceful, determined, and catalysts of change. As a dedicated, family-owned company, Cacique offers a rewarding environment in which to thrive and grow your career. SUMMARY: The Customer Service Coordinator role is part of the logistics team and will be responsible for working with customers and carriers on ensuring proper delivery of product and answering and questions or concerns from customers, vendors, and consumers. The role requires attention to detail and being able to problem solve with different Departments to ensure customer satisfaction. DUTIES AND RESPONSIBILITIES: Processing Orders/ Order Revisions: Managing and processing customer orders accurately and timely. Coordinating with the cross-functional teams to ensure customer requirements are met. Daily Customer Interactions- Resolving Inquiries around orders and product availability: Addressing customer inquiries and concerns via phone, email, or chat, and providing information about products, services, and company policies. Handling Complaints: Managing and resolving customer complaints efficiently, including product issues, delivery problems, and service discrepancies. Sales Support: Assisting the sales team by providing customer feedback, managing accounts, and supporting promotional activities. Logistics Coordination: Working with the logistics team to ensure the timely and accurate delivery of products and communicating any delays or issues to customers. Documentation and Reporting: Maintaining detailed records of customer interactions, orders, and complaints, and generating reports to help improve customer service processes. Quality Assurance: Coordinating with the quality assurance team to address any product quality issues reported by customers. Cross Function Collaboration: Working with various departments such as production, logistics, and quality control to ensure customer satisfaction and address any issues that may arise. QUALIFICATIONS: Bi-Lingual (Spanish) Required Food Manufacturing Required Bachelor's Degree Preferred 5 + years of Customer Service experience Experience as a customer Account Manager Experiencer supporting and communicating cross-functionally. Experienced in documentation of all customer interactions but especially complaints. Experience with PO's & invoicing PO's. Proficient in excel, ERP's, and complaints platform, D365 preferred Experience with B2B or B2B & B2C clients preferred The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

The Operations and Customer Support Specialist will be responsible for ensuring smooth operational processes while delivering exceptional customer service. This role combines operational tasks such as client onboarding with direct customer engagement and ongoing support to enhance overall efficiency and client satisfaction. The ideal candidate will be detail-oriented, possess strong communication skills, and be committed to providing high-quality support. KEY RESPONSIBILITIES Operations Support: Create customer implementation materials (timelines, communications, process documents, etc.) and track progress of implementation to the project timelines. Coordinate with various departments to streamline workflows and enhance productivity. Assist in the day-to-day operations of the organization, ensuring all company and customer processes run efficiently. · Assist in the daily operations of the office, including managing hardware purchases, supplies, and inventory. Scheduling and coordination of meetings, appointments, and travel arrangements. Maintain accurate records and documentation of operational activities and customer interactions. Customer Support: Educate customers on product features, usage, and troubleshooting techniques. Serve as the first point of contact for customer inquiries via phone, email, and chat, providing timely and accurate responses. Resolve customer issues, complaints, and inquiries with professionalism and empathy, ensuring customer satisfaction. Collaborate with internal teams to escalate and resolve complex customer issues. Maintain up-to-date knowledge of products and services to provide accurate information. Process Improvement & Reporting: Identify opportunities to improve operational efficiency and enhance customer experience. Contribute to the development of standard operating procedures (SOPs) and training materials. Assist in implementing new tools or software that improve operations and customer support. Compile and analyze customer feedback and operational data to provide insights for management. Prepare reports on customer support metrics and operational performance for review. QUALIFICATIONS Bachelor's degree in business management, or a related field preferred; 5 years of relevant experience in operations and customer support or a similar role. Strong organizational and multitasking skills, with the ability to prioritize effectively. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite and familiarity with Hubspot a plus

We are seeking a motivated candidate to fill the role of Client Service Specialist in our rapidly growing firm. This is an outstanding opportunity for someone with an outgoing, friendly personality who enjoys interacting with other people. This individual should be comfortable communicating directly with clients, especially by phone. We offer competitive benefits, including medical/dental/vision insurance and 401(k) matching. This position requires a high school diploma or equivalent. Prior experience working in an office‐setting is a plus, but not required. Proficiency with Microsoft Outlook is necessary. Experience with other Microsoft Office applications, specifically Word and Excel, is also a plus. This individual will work in conjunction with an experienced Client Service Specialist. Job responsibilities will include, but are not limited to: Managing advisors' schedules Producing and completing payroll, investment account and engagement paperwork Troubleshooting client payroll issues Managing client trackers Answering and directing phone traffic Providing hospitality services to clients Cleaning and maintaining the office conference rooms and kitchen area Managing supply inventory Performing data entry, filing and scanning, and other administrative duties ABOUT OUR FIRM: We are a fee‐only financial planning and accounting firm committed to serving the comprehensive financial needs of our clients. This includes providing personal and business financial consulting, investment, tax preparation, bookkeeping and payroll services. Our firm is growing quickly and building a strong reputation within our niche. Our company fosters a team‐oriented atmosphere and has built a culture that truly makes it a fun and enjoyable place to build a career. We are very excited to welcome our next team member.

Flowtec is seeking a Technical Service Representative to oversee the integrity and performance of customer environmental projects in the field. This role involves ensuring that products and equipment meet established standards by providing on-site technical support, troubleshooting issues, and developing solutions tailored to customer needs. Additionally, the representative will contribute to business growth by identifying opportunities to enhance customer operations and drive additional sales. Responsibilities: Evaluate fluid properties in polymer applications to ensure optimal performance. Provide technical support and solutions to plant operators and maintenance personnel. Assist with the installation, maintenance, and initial startup of polymer make-down equipment. Identify opportunities to increase product usage by aligning solutions with customer initiatives. Represent SNF at trade shows, customer training sessions, and promotional events to enhance business growth and customer satisfaction. Maintain a strong understanding of SNF products and services to provide expert guidance. Uphold confidentiality regarding company products, customers, and proprietary information. Ensure Products comply with all applicable federal, state, and regulatory requirements. Adhere to all company and customer safety policies and compliance standards. Requirements: Bachelor's degree in Chemistry, Biology, Environmental Sciences, or a related field preferred. 1-3 years of progressive technical service experience, preferably in water treatment, wastewater management, or the chemical industry. Strong ability to develop customer relationships and support sales objectives. Proven team-oriented mindset with the ability to collaborate effectively with sales staff. Self-motivated, innovative, and results-driven with high energy and initiative. Willingness to travel at least 50% of the time to customer locations. Company benefits: Competitive Salary Medical, Dental, and Vision Insurance Flexible Spending Accounts 401(k) Savings Plan Paid Vacation, Holidays, and Incidental Days Life Insurance Short-Term & Long-Term Disability Coverage Tuition Reimbursement Employee Development & Training Programs

In this role you will provide support to customers while delivering excellent Customer Service to promote long-term customer retention. The Customer Service Representative will answer customer questions, explain product and service options, and assist customers with any existing problems. You will also maintain accurate customer records, notating any incidents or upgrades as needed, and provide customer solutions. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely. Tasks and Responsibilities: ● Support the Customer Service Center by performing tasks assigned by the Customer Success Manager ● Provide first level support to customers ● Resolve issues effectively, escalating as needed ● Greet customers with a professional and welcoming manner ● Speak to as many customers as possible daily ● Monitor and track recurring customer issues ● Update customer accounts ● Offer upgrade paths or new services to new and existing customers ● Support the Customer Success Manager as needed Requirements: ● Demonstrate experience utilising computers ● Ability to troubleshoot and effectively ● Clear communication with peers ● Must think independently with an attention to detail ● Track and monitor tasks to completion ● Must be team oriented and maintain a professional demeanour at all times ● Enjoy helping and speaking with customers ● Excellent customer service and communication skills ● Must have a collaborative approach and positive attitude Please submit your to apply!

Do you thrive in an environment where there is a clearly defined process and there is a degree of predictability and stability to the role? Are you a somewhat serious yet helpful and unselfish person? Would others describe you as reliable and accurate as well as calm and methodical? If this describes you, then apply now because we want to talk to you! Our Mission: We are a community of talented, bold, and creative people dedicated to simple, affordable electricity for all. Our Values: Caring, Integrity, Ownership, Fun, & Innovation Job Responsibilities: Assist Customers: Handle inbound and outbound calls to address account inquiries related to our electricity services. Listen with Empathy: Understand and resolve customer concerns with patience, reflecting our caring values. Provide Solutions: Use our straightforward policies and procedures to offer effective resolutions. Maintain Accurate Records: Document all customer interactions and account updates accurately. Collaborate with the Team: Work with your colleagues to enhance customer satisfaction, contributing to a fun and innovative work environment. Uphold Our Values: Demonstrate integrity and ownership in every customer interaction. Qualifications: Must have Customer Service experience. Bilingual (English/Spanish) required. Strong communication High school diploma required (degree preferred). What We Offer: Comprehensive Benefits: Competitive pay, up to a 10% annual bonus, health insurance, retirement plans, and paid time off. Training & Growth: Extensive training opportunities with room for advancement. Work Environment: A fun, innovative, and supportive team-oriented workplace. To be considered for the position, you are required to complete our brief "Culture Index Survey," which consists of just two questions. This survey is an important part of how we ensure a great fit for both you and our team. You can access the survey here: ****************************************** Payless Power is an Equal Opportunity Employer. We encourage applications from all qualified individuals. You may also be a strong candidate for the job if you have previous experience in being a: Customer Service Representative, Customer Care Representative, Customer Support Specialist, Call Center Representative, Client Service Representative, Customer Experience Associate, Technical Support Representative, Customer Success Specialist, Help Desk Representative, Customer Service Associate, Customer Engagement Representative, Client Support Specialist, Customer Care Coordinator, Customer Onboarding Specialist, Account Support Representative, Customer Relations Representative, Support Services Representative, Client Care Specialist, Customer Service Advisor. Job Type: Full-time Pay: From $18.00 per hour Work Location: In person

We are hiring a Customer Service Specialist in Dallas, TX. The Customer Service Specialist is primarily tasked with the essential function of delivering exceptional customer service to our valued clients. This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with customers and ensuring their needs are met with efficiency, respect, and professionalism. Customer Service Specialist Qualifications: · Superior verbal & written communication skill-sets · Work with a sense of urgency; demonstrate timely and thoroughly execution · Upbeat & outgoing mindset with positive energy · Interacts successfully with individuals and also teams · Maintains fruitful customer connections · Prior customer service or sales experience · Interacts successfully along with all amounts of management as well as staff members · Ability to work effectively independently and within a team to perform all tasks as assigned · High school diploma or equivalent · 1 year prior sales coordination or customer support experience · Prior SAP experience is a plus · Flexible with an ability to handle multiple tasks when priorities shift · Must be available to work on-site in Dallas, TX Customer Service Specialist Tasks & Duties · Processes new orders based on customer requests. · Tracks open orders to ensure completeness in a prompt manner. Checks pricing and verifies availability. · Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies. · Provide sales support · Demonstrate solid troubleshooting skills when issues arise · Respond to customer questions · Maintain a reliable working knowledge of customer information · Effectively handle a number of competing priorities. · Handle customer inquiries, complaints, and escalations in a professional manner · Maintain accurate and detailed records of customer interactions · Other duties as assigned to meet operational needs Benefits: · Standard starting compensation is commensurate with experience · Regular performance reviews · Training, networking and development opportunities · Flexible scheduling To begin the application process, please submit your resumé.

FlexTek has partnered with a Waste & Recycling company in McKinney, TX that is hiring a Customer Service Representative! Great career opportunity with a growing company! Contract-to-Hire Up to $18/hr Bilingual in English & Spanish preferred (not required) Monday - Friday, 8-5, Working 100% on-site Must pass a drug and background check Responsibilities Communicate with customers via phone, email and chat High volume of inbound & outbound calls (50+ per day) Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications True professionalism At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

About Us: Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. Family-owned and led since 2004, Loloi is growing more quickly than ever. To date, we've expanded our diverse team to hundreds of employees, invested in multiple distribution facilities, introduced thousands of products, and earned the respect and business of retailers and designers worldwide. A testament to our products and our team, Loloi has earned the ARTS Award for “Best Rug Manufacturer” in 2010, 2011, 2015, 2016, 2018, and 2023. Security Advisory: Beware of Frauds Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @loloirugs.com email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates. Loloi Rugs is seeking a highly motivated and enthusiastic Customer Service Representative for our inbound team based full-time in Dallas, TX. The ideal candidate should have excellent customer service skills, be able to multitask and manage time effectively and exhibit a high degree of professionalism. If you have prior customer service experience and enjoy a fast-paced, entrepreneurial, creative environment with a growing company, then we'd like to hear from you. How to Apply Please submit a resume and cover letter when applying. Within your cover letter, please specify your preferred salary as well as your available start. Responsibilities: Receive incoming calls and make outbound calls Maintain company standards to ensure high-quality service Build relationships with customers to ensure satisfaction and repeat purchasing Provide website login and order information to Customers and Sales Representatives Navigate proprietary software to process faxed, emailed and web submitted orders Analyze back-order reports, fill backorders, and process payment information Complete new account setups using our proprietary software Identify, assess, and maintain a follow-up on the customer, whose query you have solved, ensuring they are satisfied with the outcome Payment processing via multiple processing platforms Issue return authorizations and process credits, along with rebills to resolve shipping discrepancies Generate and effectively communicate Reports to provide to the customer or representative Attend required departmental meetings Coordinate with internal departments to find solutions and resolve matters Provide customers/ Reps with accurate shipping quotes and services Possess the ability to organize and maintain a positive & productive work environment as well as an organized and clean work area Qualifications: Excellent organization skills Must be able to multi-task, prioritize and manage time effectively Excellent verbal and written communication skills Proficiency in administrative and documentation procedures Ability to always remain professional and courteous with customers Requirements: High School Diploma or equivalent; college degree preferred 2+ years of related work experience in a customer-oriented environment What We Offer Health, dental, and vision benefits Paid parental leave 401(k) with employer match A culture of meritocracy that fosters ongoing growth opportunities A stable, growing family-owned company that looks after its employees Loloi Rugs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

Lewisville, Texas The Customer Service Representative will be responsible for answering heavy call volume, addressing customer concerns, generating payoff quotes, taking payments, and creating title release packets. This position will assist in releasing titles to our Used Equipment Sales Department (UESD), consisting of Truck Centers and end-users. Job Functions / Responsibilities Receive incoming customer calls; point of contact for general inquiries Provide payoff quotes, bill of sales, and final invoices Assist customers with online registration Advises customers by phone or in writing about loan information Process title and lien releases Provide adequate documentation support for the administration department Maintains various logs and reports Maintain toll violations on lease customers

Swan Transportation Services is a full-service freight broker based in Kennedale, TX. We are dedicated logistics professionals who provide unique solutions for our clients' shipping needs, goals, and challenges. With advanced technologies and proactive communication, we strive to be the premier supply chain partner for businesses. Swan Offers: Competitive Salary Paid Training Comprehensive Benefits Package (health, life, dental, ect) Advancement Travel Opportunities PRIMARY FUNCTION: The primary function of this position is maintaining solid relationships with existing and new customers while also providing our Sales Team with new prospects for our freight solutions. This individual will be responsible for a high volume of customer interactions, including prospecting, maintaining relationships, and account management. DUTIES AND RESPONSIBILITIES include the following: Initiate sales and marketing calls to prospective or current clients Build and maintain relationships with existing and potential clients Use and update our CRM platform daily Manage accounts to retain existing relationships Prospect for leads to build a pipeline, using the phone, emails and social media Be available to attend company events MINIMUM QUALIFICATIONS/EXPERIENCE: Proven successful sales experience in telephone sales, personal selling, and customer service is a must Upbeat and energetic attitude Strong communication and interpersonal skills Ability to prioritize and multi-task in a fast-paced environment Proficiency with MS Office software; experience with Sales Automation, Customer Relationship Management or web-based software programs Ability to execute a vision, manages multiple priorities, and achieves results Outgoing personality with expertise at developing relationships Adaptable and coachable Pay: $45,000.00 - $55,000.00 per year plus commissions and bonuses Benefits: Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Whitmore Manufacturing, an CSW Industrials affiliated business, is a global provider of innovative products and services that increase the reliability, performance, and lifespan of industrial assets. We manufacture high performance lubricants, friction modifiers, application equipment, lubrication management systems, desiccant breathers and cleaners designed to meet the specific needs of each industry and application. Industrial customers worldwide rely on Whitmore to deliver the performance engineered solutions industry counts on even in the most adverse conditions and demanding environments. Whitmore is currently seeking a customer service representative to join our team at the Terrell, Texas facility. A great opportunity for a recent graduate! Position Purpose: Ensure fulfillment of orders through effective information exchange and daily interface (as appropriate and required) with customers, distributors, commercial team, operations planners, world-wide site shipping and supply chain contacts. Job Responsibilities: Maintain ownership of all details and communication throughout the order to cash process. Improve customer satisfaction and loyalty by building strong relationships with customer accounts. Negotiate commitment dates and enforcement of business rules with customers for all sales orders. Manage the entry, routing, and fulfillment of customer requests for information relating to order fulfillment such as requests for pricing, product availability, MSDS, COA, product specification sheets, shipment tracking, etc. Manage customer emergency requirements that may require “after-hours” support. Adhere to all order fulfillment and ISO procedures and any applicable cross functional process to ensure orders are processed first time right. Carry out P.O. review throughout the entire order processing cycle ensuring pricing accuracy per documented price deviations and communications. Perform any required credit/debit memo adjustments / return of material as per global guidelines, obtaining and documenting all necessary approvals and doing any necessary follow up with internal/external customers as needed. Follow all environmental and safety regulations, related to the business sector, and act in compliance with all US laws. Manage or participate in special projects as required. Ensure appropriate monthly reconciliation activities are completed on a timely basis to positively impact monthly sales reporting for all consignment accounts; Build and maintain good relationships with internal customers. Other duties as assigned by your supervisor. Essential Skills, Education & Experience: Associate's or Bachelor's degree in a relevant field. Experience with JDE or SAP preferred, but not required Proficiency in MS Office - Word, Excel, PowerPoint. General understanding of Supply Chain Management and the impact that different order activities and changes have upon the different points of the chain; Ability to acquire detailed knowledge of specific customers, products, product lines, and packing & shipping standards; Understands freight terms, payment terms, and pricing terms; Ability to liaison with other cross functional employees within Supply Chain and work with multiple processes and procedures; Highly self-motivated and capable of working independently Ability to recognize, analyze, and offer solutions to customer problems or involve the necessary people to ensure the problem is properly resolved; Ability to analyze customer order patterns to enable continuous improvement of order fulfillment process; Quick learner and have the ability to keep an open mind to changes that may impact daily activities. Whitmore offers excellent competitive wages, Performance and Attendance Bonus programs, world-class benefits, and unparalleled opportunities for development - all to create an invigorating and satisfying environment. Benefits: Medical, Dental, Vision insurance Disability insurance Life insurance Flexible Spending Account & Health Savings Account Paid time off (PTO) Maternity & Paternity leave Employee Assistance Program Tuition reimbursement 401(k) $1-$1 match, up to 6% - vest immediately 401(k) additional profit sharing - up to 3% Employee Stock Ownership Plan (ESOP) Whitmore is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, veteran status, disability, source of income, status as a victim of an intra-family offense, and place of residence or business We support and care for our employees by providing them with development opportunities that enhance their career fulfillment; meaningful compensation & benefits that help them care for their family; and opportunities to contribute to the community and enhance the lives of others through Whitmore Cares.

Job Title: Customer Service Representative (B2B & Data Entry - SAP) HYBRID - Temp To Hire We are seeking a detail-oriented Customer Service Representative with experience in B2B customer support, data entry, and SAP to join our team. In this role, you will handle business-to-business interactions, process orders, manage customer accounts, and ensure accurate data entry in SAP. The ideal candidate is highly organized, proactive, and able to provide excellent customer service while maintaining data accuracy. Key Responsibilities Serve as the primary point of contact for B2B clients, addressing inquiries, orders, and account-related concerns. Accurately enter, update, and maintain customer data, sales orders, and invoices in SAP. Process customer orders, track shipments, and coordinate with internal departments to ensure timely delivery. Resolve customer issues, discrepancies, and complaints efficiently while maintaining a high level of professionalism. Generate reports and analyze data to assist in improving customer service and operational processes. Maintain accurate records of customer interactions and transactions in company databases. Collaborate with sales, logistics, and finance teams to ensure smooth business operations. Follow company policies and procedures to ensure compliance with industry standards and data security. Qualifications & Skills Experience: 2+ years in customer service, B2B support, or data entry, preferably using SAP. Technical Skills: Proficiency in SAP, Microsoft Office (Excel, Word, Outlook), and CRM systems. Communication Skills: Strong verbal and written communication skills for professional client interactions. Attention to Detail: Ability to accurately input and review data, ensuring order and account information is correct. Problem-Solving: Proactive approach to troubleshooting and resolving customer concerns. Team Player: Ability to collaborate with cross-functional teams in a fast-paced environment. Preferred Qualifications Experience in supply chain, manufacturing, or a similar industry. Knowledge of ERP systems and order processing. Benefits (If applicable) Competitive salary Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Opportunities for career growth Apply Now! If you are a motivated customer service professional with SAP experience, we'd love to hear from you! Would you like any modifications based on specific company needs? All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

The Customer Service Representative is responsible for providing exceptional phone-based support to insured customers, agents, and internal company personnel. This role involves processing policy-level transactions (such as cancellations and policy changes) within the assigned authority and ensuring a first-class customer service experience. The representative will also participate in team projects as needed. Key Responsibilities: Process customer requests accurately and efficiently in accordance with company policies. Identify situations that require escalation or transfer to another department. Provide knowledgeable responses to customer inquiries regarding products, policies, and procedures. Actively listen to customer concerns, demonstrating empathy and professionalism. Read, analyze, and interpret policies, procedures, and other relevant documents. Stay updated on marketing campaigns to address related inquiries effectively. Identify and report discrepancies in procedures and policy details to management. Solve practical problems and adapt to various situations. Follow written, oral, or diagram-based instructions as required. Perform additional duties as assigned. Qualifications & Skills: High school diploma or equivalent; some college coursework in business or insurance is preferred. 1+ years of related customer service experience, preferably in an insurance agency. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Strong attention to detail and problem-solving skills. Excellent communication, organizational, and teamwork skills. Ability to adapt to a changing business environment with minimal supervision. Flexibility to work various shifts supporting multiple time zones. Licensing & Certifications: Preferred: Property & Casualty (P&C) insurance license.