Customer Care Professional
Customer Support Representative Job In Oklahoma City, OK
Responsible for managing the daily operations of the Bassett Home Furnishings retail location, so that the store's financial objectives, customer experience, and daily tasks are consistently achieved. The Store Operations Administrator works with customers to arrange payment for merchandise, provide follow up on customer service issues, schedules deliveries, respond to post delivery and service surveys, as well as provide information on many other issues and questions, Ensuring adherence to the Bassett standard in the following areas: customer relations, administrative functions, operational processes, and systems. The ideal candidate must possess a true passion for customer service.
Necessary experience/skills/education/abilities
Retail experience is a plus, but not required;
Conflict and problem resolution skills;
Organizational and time management skills;
Commitment to Bassett's Vision and Values at all times;
Valid driver's license and a maintained clear and safe driving record;
Work as a team with an enthusiastic attitude;
Effectively communicate with customer, co-workers, and management;
Read, understand and write the English language;
Utilize Windows based software, including Word and Excel;
Navigate and utilize applicable Bassett systems;
Occasionally lift and/or pull up to 25 pounds;
Occasionally bend or reach overhead;
Essential Functions
Assist design consultants with order entry, cash management, and financing applications.
Assist ordering parts for customers such as arm caps, table legs, hardware, etc.
Direct administrative functions, including management and maintenance of: Petty cash reconciliation, along with reimbursement and balancing of the cash drawer.
Assist with sales order entry auditing using the daily transaction report.
Work directly with customers to understand, troubleshoot, and resolve post purchase service concerns.
Scheduling customer deliveries, service calls and conducting customer satisfaction surveys.
Processing service orders and maintain communication with customer on service status.
Receive purchase orders for parts or store pick-ups.
Audit and approve daily business folders and ensuring cash balancing to include all necessary supporting documentation is sent to the Retail Accounting Team including deposits and payments, in conjunction with store manager.
Manage operational processes and practices, including: Store expense control, warehouse procedures, inventory accuracy, and building maintenance.
Establish relationship and open communication with human resources, distributions centers, visual team, corporate customer care, accounting, etc.
Perform other operational duties as assigned;
Maintain satisfactory time and attendance.
Benefits include:
Paid training
Health/Dental/Vision coverage
Life Insurance
401(k) plan with company match
Tuition assistance
Paid time off
Generous Employee Discounts
Work in a State-of-the Art Showroom
Opportunity for growth and advancement.
Bassett Furniture Industries is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. Bassett is dedicated to ensuring that qualified applicants are employed and that employees are treated consistently during employment, without regard to their race, color, religion, sex, national origin, disability, age, veterans status or other protected category.
EEO/AA-M/F/V/D
Customer Care Specialist
Customer Support Representative Job In Oklahoma City, OK
*Pay:* $15 - $17 *Schedule: *Needing open availability, some weekends as well as some evenings. *EXAMPLE OF WORK PERFORMED FOR CUSTOMER CARE TIER I:* * Provide timely and accurate information to customers requests and concerns * Assist customers, sales, and delivery drivers with purchases
* Inbound calls and outbound calls as needed
* Call Center Environment
* Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels
* Follows up with factory on outstanding service orders to update status
* Works non-sellable report to eliminate items waiting on parts
* Partner with sales associates to meet and exceed customer service expectations
* Ability to organize and manage multiple priorities
* Maintain the office appearance by keeping everything neat and clean;
*Perks that come with the job as Customer Care Tier I:*
* Fun work environment!!
* Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, Short- and Long-Term Disability, Employee Assistance Program
* Paid Vacation
* Employee Discounts 10%
* Gym on Site
*EMPLOYEE STANDARDS FOR CUSTOMER CARE TIER I: *Ability to repetitively use arms, hands, and fingers; ability to work in fast pace versatile environment; ability to communicate in an upbeat and friendly manner with internal and external customers; providing a positive attitude while working effectively with a team; basic knowledge to operate computer and phone systems.
*PHYSICAL ACTIVITY REQUIREMENTS:* To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.
Heavy Work: Lifting up to 20 lbs occasionally.
Work Environment: Indoor climate-controlled environment.
Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.
\*\*Non Safety Sensitive Position\*\*
#NSNC123
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 8 hour shift
* Day shift
* Evening shift
* Rotating shift
Work Location: In person
Customer Care Representative
Customer Support Representative Job In Oklahoma City, OK
We have an immediate full-time remote Benefits Representative/CSR position for driven and energetic personalities willing to learn. They are responsible for ensuring a high level of service and satisfaction while matching client needs to products and services. We offer full training and great weekly pay.
Position Benefits:
Remote
Full training provided
No experience needed
A fun, energetic and positive office environment
Great benefits
Career growth and advancement opportunities
Great weekly pay and bonuses
A dynamic team environment, we help each other grow in this career
What we are looking for in you:
Communication skills
Team player mentality
Strong customer service skills
Basic computer skills
Friendly personality
Detail-oriented
Eager and willing to learn
If you feel that you possess the qualities that we are looking for and would like to see if you are a fit for our company, apply now! Our approach is what has led us to be ranked as a top workplace, top office culture, and put on the Forbes list as the 24th happiest company to work for. First year pay typically ranges from $55,000-$65,000.
All applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Customer Success Specialist
Customer Support Representative Job In Oklahoma City, OK
**Department:** Customer Experience The success of our team members is no less paramount. We-re dedicated to ensuring that every Wilson employee experiences truly satisfying professional development while feeling inspired to bring their authentic selves to work. Are you ready to be a changemaker?
Wilson Language training is growing and is looking to hire a Customer Success Specialist.
In this entry-level position, the CSS will serve as the primary point of contact supporting customers and is responsible for?ensuring customers have a great experience with the goal of retaining existing business and supporting expansion within their account portfolio.
The ideal candidate has a positive attitude, a passion for solving customer needs, and practical communication skills via phone and email. This position will be responsible for post-sales support, building and maintaining customer relationships, handling customer inquiries, and overall customer satisfaction. As the voice of the customer, you will also work closely with the Onboarding Team, Sales Team, and Professional Services Team, promoting a customer-centric culture within Wilson Language Training.
**Essential Job Functions:**
+ Engage customers and resolve customer requests and complaints
+ Continually surprise and delight customers with a proactive, customer-centric attitude
+ Work with other internal teams to ensure seamless transitions throughout the customer journey
+ Minimize churn and optimize user adoption to drive renewals and expansion
+ Collect customer feedback and communicate to appropriate internal stakeholders as part of the ongoing improvement cycle
+ Ensure high customer engagement and satisfaction as measured by retention, health score, expansion opportunities identified, and CNPS
+ Understand and display WLT-s values
+ Other duties as assigned
**Minimum Requirements:**
**Skills and Experience**
+ Passion for service
+ Patient and active listener
+ Knowledge of best practices in customer service and retention
+ Exceptional organizational and project management skills, with the ability to set goals and prioritize many initiatives and opportunities with minimal guidance.
+ Self-awareness, decisive judgment, clarity, attention to detail, organization, ability to handle ambiguity, and goal orientation.
+ Excellent communication and interpersonal skills
+ Experience in the field of education, school/district leadership, educational publishing/technology, preferred
+ Self-driven and proactive nature
+ High computer literacy and ability to quickly learn new software applications
**Education or Certification:**
+ Bachelor's Degree or related work experience
Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations. Wilson offers competitive benefits, including:
+ Medical, dental, vision, and Life & Disability Insurance
+ 401k plan with partial employer match
+ Paid Time Off
+ Paid holidays
+ Tuition reimbursement
+ -O-Connor days,- which refers to a company-wide office closure between Christmas and New Year-s Eve, as well as other perks.
Anticipated Salary Range: $45,600 - $64,500.
Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace. M/W/D/V
Broker Support Representative (45051)
Customer Support Representative Job In Oklahoma City, OK
WHO WE ARE: GlobalHealth is a fast-growing Medicare Advantage HMO health insurer. We aspire to be the employer of choice in our industry, attracting and retaining a highly talented workforce. Our passion is Genuine Care and Optimal Health for the members we serve. We are unique by providing high touch, high value and a partnership to our members. We go above and beyond to provide personalized, engaging, and responsive services to our members. We work hard to offer affordable health insurance coverage with the benefits people truly want and need. It is our hope to be more than just a health insurance company we want to be long-term partners with our members. We are looking for future employees who exude our core values of taking accountability through ownership, being driven, innovative and who have a passion for continuous learning.
WHO YOU ARE:
The Agent & Broker Support Representative leads by example and provides exceptional service to new and prospective members of GlobalHealth's insurance plans, as well as providing agents and members with maximum understanding of our plans while identifying solutions to fit their needs. This position interacts frequently with internal and external agents, as well as current and prospective members with the ultimate goal of achieving superior customer satisfaction levels. This position maintains and promotes a high standard for professionalism and call quality.
Qualifications
ESSENTIAL JOB FUNCTIONS:
* Conducts outbound calls to new members welcoming them to GH plan and existing members for retention efforts in accordance with approved scripts.
* Educates prospective/current members and agents on GH plans.
* Screens and qualifies leads, determining eligibility for Medicare Advantage plans, updating contact and demographic information, and referring qualified leads to licensed agents.
* Creates and documents all communication for members in HAX upon inbound/outbound calls.
* Assists in looking up in-network providers, facilities, medications, etc. to support the internal/external broker channel.
* Adherence to call design and call monitoring guidelines.
* Assists agents with applications as well as electronic enrollment platforms.
* Provides agent training for new and seasoned agents, as needed.
* Must maintain confidentiality of business information, including Protected Health Information (PHI), as required by HIPAA and company policy.
* Perform other duties as assigned.
REQUIRED QUALIFICATIONS:
* High school graduate or equivalent required
* Previous experience in customer service or a call center preferred
* 2+ years' experience in a sales support role
* Oklahoma Health and Accident Insurance license preferred
* Must be available to work some evenings and weekends. Overtime may be mandatory based on business need.
KNOWLEDGE, SKILLS AND ABILITIES:
* Strong attention to detail and good organization and time management skills, including ability to multi-task, learn new skills and reach set goals.
* Proficient in Microsoft software programs including Word, Excel, Outlook, Teams, and PowerPoint as well as Connecture, Broker 360, Healthaxis, Ascend.
* Proven ability to work independently or as a member of a team.
* Knowledge of Medicare Managed Care Plans required.
* Possess thorough knowledge of plans.
* Excellent communication skills, both verbal and written
* Excellent interpersonal skills (approachable, positive, motivated and go-getter attitude)
* Ability to manage relationships and expectations on various levels.
* Tactical problem solving and good communication and teamwork skills.
* Key performance indicators will include: time in queue, call quality and other metrics set forth by Manager.
WORK ENVIRONMENT:
Work is typically performed in an office or other equivalently good environment with rare presence of abnormal variations in temperature or exposure to outside conditions. Physical effort normally found in clerical work or the equivalent. Work is primarily sedentary; however, occasional handling of small objects (up to approx. 10 lbs.), and occasional walking or standing may be required.
TRAVEL:
There is no travel required for this position.
SUPERVISORY RESPONSIBILITY:
This position does not have any supervisory responsibilities.
OTHER DUTIES:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. However, listed are additional duties not previously covered:
* Makes requests to Agents for missing information and/or forms needed to complete Medicare enrollment requirements.
* Proactive Agent/Broker Outreach (contact agents/brokers where applications require change in plan selection, declinations, etc.)
* Point of contact for all external and internal agents for any questions regarding plan information, system education, member retention, etc.
* Assistance with commission breakdown including discrepancies in book of business, HRA compensation, plan change bonuses, etc.
* Develops and maintains positive customer relations and coordinates with various departments within the company to ensure requests and questions are handled appropriately and timely.
* Responds to prospective and current member calls and e-mails in a professional and efficient manner, utilizing inbound call scripts to ensure compliant with federal and state regulations.
* Requests for plan information/agent marketing material/supplies
* Verification of Low-Income Subsidy and Medicaid levels
* Assists with telephonic enrollments
Sales and Retention Representative
Customer Support Representative Job In Oklahoma City, OK
Company Cox Communications, Inc. Job Family Group Sales Job Profile Customer Retention Rep - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly pay rate is $12.79 - $19.13/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $20,400.00.
Job Description
Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. Through building meaningful relationships through each customer interaction, you'll be able to retain, upgrade and/or add new services.
If you are looking for a challenging yet rewarding career where you'll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you and we're hiring a Sales and Retention Representative
The Sales and Retention Representative is a full-time position currently working in the office. This is a highly consultative sales opportunity. Call center hours of operation are 7am - 10pm, Mon - Fri and 8am - 8pm, Sat. We have a shift bid process that you will go through before you are finished with the training program.
As part of a customer loyalty driven team, highly motivated individuals could receive a targeted annual salary amount of $51,558. This reflects the fulltime hourly base rate of at least $15.00 and target commission is $1,700 a month. Employees also receive a ramp period of 2 months to adjust to commission earnings.
You must live within the area of Oklahoma City, Ok and be willing to train and work in the call center after graduation.
What You'll Do
* You'll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us
* You'll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services.
* Along the way, you'll also reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs.
* You'll upsell, cross-sell, and work to retain every customer with whom you interact
* You'll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course)
* You'll use our customer database to tailor solutions and help customers understand their billing
What's In It For You?
How do we retain our Retention Reps? Well, when it comes to our employees, we understand that keeping you onboard begins with keeping you happy. Here are just a few ways we do our best to keep you here:
Who You Are
You're a persistent and resilient individual, who understands that change is a part of every salesperson's life, and you not only adapt, but look forward to change. You're driven and influential, utilizing those skills of persuasion to negotiate with customers and help them find products and services that fit their needs while maintaining revenue. You understand that value is the most important part of any sales offer, and you're not afraid to talk about price or the competition, because you know your offer has value. You're a self-starter, who has a familiarity with technology. Your sales approach is consultative because you understand that the customer doesn't always know what's available to them, so digging deep and understanding their needs is more valuable than just taking their order.
Qualifications:
Minimum
* High school diploma, GED, or relevant work experience
* Effective communication skills
* Excellent computer skills
* Demonstrated ability to multi-task
* Excellent interpersonal skills to work effectively with teams
* Excellent ability to persuade others through indirect influence
* Ability to seek out opportunities and take initiative with little or no direction
* Demonstrated capacity to thrive in a high-change, often ambiguous business environment
* Ability to establish customer relationships in a fast-paced environment
Preferred
* Experience in the telecommunications industry
* 1+ years in a sales quota or retention environment
* 2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Join the Cox family of businesses and make your mark today!
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Customer Support Rep I
Customer Support Representative Job In Oklahoma City, OK
Job Details Experienced Oklahoma City Office - Oklahoma City, OKDescription
The Company
Founded in 2006, Revenue Management Solutions has a bold mission to change the healthcare technology landscape by delivering innovative solutions to help solve the complex challenges facing our customers. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We have assembled a team and created a culture where we respect and celebrate individual talents and team wins. With 15+ years in the business of Healthcare Remittance Processing, RMS has continued to advance the Healthcare Revenue Cycle with automated solutions that have put us at the top of our field. If you are looking to join a team where your work can be personally and professionally rewarding, don't just join a company with a mission. Join a mission with a company behind it.
We offer top health, dental, vision and 401k benefits
Location: Revenue Management Solutions, LLC. is based in Oklahoma City, Oklahoma. Oklahoma City is a great place to live because it offers affordable living, limited traffic, and wonderful people.
Job Description
The Customer Support Representative role is responsible for maintaining client relationships through the daily interactions of supporting day to day client needs. This position is responsible for a variety of support functions including but not limited to, researching client reported issues, interacting with internal business units for issue resolution, and communicating issue status and resolution to channel partners and end users. The Customer Support Representative will also demonstrate an advanced knowledge of product functionality.
Duties and Responsibilities
Responds to user requests/incidents received and provides first level support for channel partners and end users
Troubleshoots incidents across various technology platforms
Effectively communicate and interact with internal/external teams for issue resolution
Perform the appropriate data analysis to validate reported issues
Understand and identify client/customer issues and recognize core incident trends
Assist the Quality Assurance team with test case execution and review
Other duties and responsibilities as assigned
Qualifications
Qualifications
Ability to work in a dynamic environment while assisting with multiple projects simultaneously
Exhibit proficiency in customer relations skills
Excellent interpersonal, written, and verbal communication skills
Ability to interact effectively with internal teams and external customers in a professional manner
Work experience with the medical billing/payment process strongly desired
Knowledge of the healthcare claims and payments revenue cycle
Education/Experience
Bachelor's Degree or High School Diploma/GED with a minimum of 2 years relevant experience; or 1 year in current position at RMS is required.
Environmental Conditions
Indoor climate-controlled environment. Moderate to quiet noise level
Physical requirements
While performing the duties of this Job, the employee is regularly required to communicate verbally and in the written form. The employee is physically required to utilize a laptop and other electronic devices effectively. The employee must lift and/or move up to 20 pounds (laptop computer, bag, and accessories). Specific vision abilities required by this job include close vision and distance vision.
All applicants are subject to a drug screen and background check per company policies.
Customer Relations Specialist
Customer Support Representative Job In Oklahoma City, OK
Beyond Acquisitions is a leading marketing and sales company within the Oklahoma City Metro Area! Each member of our company's ultimate goal is to manage the account that they are working alongside. Therefore, we provide our clientele with the very best personnel. Each of our team members are highly motivated to deliver a personal representation explicitly catered to meet the needs of that account. We aim to provide our prestigious clientele the very best in marketing, sales and promotions.
At Beyond Acquisitions, we bridge the gap between traditional marketing and training methods for clients with a modern corporate landscape. Due to our success over the past few years with our Telecommunications clients, we have officially surpassed sales and expansion expectations. In addition, with our innovative strategies of bringing our client's brand stories to life, we have seen a significant increase in revenue and customer satisfaction.
Job Description
We are looking for driven, career-oriented individuals to fill the role of our Entry-Level Customer Relations Specialist. The Entry-Level Customer Relations Specialist is a critical component of our Sales Team here at Beyond and will receive individualized training from the ground up. This individual will report directly to the Sales Manager regarding new customer sales, lead generation, and sales goals. We are looking for someone who can step in at the initial Entry-Level position, master the basics, and then receive continued development to grow towards more leadership roles in the future with us.
Entry-Level Customer Relations Specialist Responsibilities:
Learn and master all client product knowledge and be able to answer consumer questions effectively.
Present product and service packages to consumers representing our client's brand in a professional and curious manner
Qualify consumers for sales promotions and close every sale with confidence
Manage provided sales territory efficiently by maximizing each warm lead provided and following up with potential new clients regularly
Work with experienced Sales Team leaders to pick up on best sales practices and implement them into daily operations.
Work daily with other Sales Assistants to establish sales goals and identify areas to increase customer satisfaction.
Qualifications
Requirements of the Entry-Level Customer Relations Specialist:
Impeccable communication and public speaking abilities
Must possess a competitive nature and drive to excel
Ability to work in a team-based environment and individually with little or no supervision
Ability to overturn objections and utilize negotiation tactics
Proven ability to persuade consumers and close sales
6 months-3 years of experience in a customer-facing, sales, or customer service environment
Additional Information
Growth Opportunity & Benefits We Offer Every Sales Assistant:
Individualized training for those with little or no experience
Competitive compensation, bonuses, and incentives
Virtual networking events
Yearly company-paid retreats
We're not looking for someone to stay stagnant in the Entry-Level role. Instead, we are looking to provide that continuous training opportunity, so our Customer Relations Specialist can grow at their own pace, without any restrictions.
Customer Asst Representative II Bilingual
Customer Support Representative Job In Oklahoma City, OK
Job Posting Title Customer Asst Representative II Bilingual Agency 978 OKLAHOMA TURNPIKE AUTHORITY Supervisory Organization Customer Svc Administration-Customer Service Administration Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Compensation
Why join the Oklahoma Turnpike Authority?
The Oklahoma Turnpike Authority (OTA) has been serving Oklahomans since 1947, managing and maintaining a modern, safe, and efficient turnpike system across the state. With a commitment to customer service and innovation, OTA plays a vital role in ensuring smooth and reliable travel for millions of motorists each year. As a part of our team, you'll have the opportunity to make a meaningful impact while working in a collaborative and supportive environment. OTA offers competitive pay, excellent benefits, and opportunities for growth, making it an excellent choice to build your career in public service.
Join us at OTA and be a part of the team that keeps Oklahoma moving!
About the Position
We are seeking a Customer Assistance Representative to join our team and provide exceptional service to customers. In this role, you will assist customers with inquiries regarding state laws, policies, procedures, and account management while ensuring accurate and timely resolutions. If you thrive in a fast-paced customer service environment and enjoy problem-solving, this position is for you!
Position Overview
The Oklahoma Turnpike Authority (OTA) Customer Service division is seeking dedicated and professional Bilingual (Spanish) Customer Service Representatives to join our team. In this role, you will be responsible for delivering exceptional customer service in a call center environment, assisting customers with their inquiries related to PIKEPASS and Plate Pay services.
We are looking for a candidate with strong communication skills, problem-solving abilities, and a commitment to providing outstanding customer support.
This is a full-time position working Monday - Friday, approximately 7:55am - 4:55pm, working on-site in Oklahoma City headquarters location.
Compensation
* Up to $44,600.00 based on education and experience.
Primary Duties and Responsibilities
* Answering incoming customer calls and providing excellent customer service in a timely and professional manner.
* Researching and resolving customer inquiries related to PIKEPASS, Plate Pay, and other related services.
* Accurately document customer interactions and transactions in the customer relationship management (CRM) system.
* Assisting customers with payment, billing, and account-related questions and concerns.
* Editing and updating customer accounts as requested, ensuring compliance with relevant policies and procedures.
* Efficiently using internal tools, resources, and databases to quickly find accurate answers to customer questions.
* Identify and escalate complex or unresolved customer issues to the appropriate department or supervisor.
* Performing other duties as assigned to ensure smooth and effective customer service operations.
Physical Demands and Work Environment
* This position works in a comfortable office setting with a computer for a large percentage of the workday.
* The noise level in the work environment is usually mild.
Minimum Qualifications
* Minimum of one (1) year of experience in clerical office work plus one (1) year of experience in customer service, or an equivalent combination of education and experience.
* Must be able to speak fluent Spanish.
Preferred Requirements, Special Skills or Knowledge
* Experience in customer service.
* Basic math, spelling, punctuation, and grammar skills.
* Excellent interpersonal and communication skills.
* Ability to communicate clearly and concisely.
* Ability to read and understand written materials, including emails and policy papers.
Benefits
OTA is proud to provide a comprehensive benefits package designed to support eligible employees and their eligible dependents:
* Generous Annual Benefit Allowance:
Up to $21,934 to help cover insurance premiums for employees and their families.
* Comprehensive Insurance Plans:
A variety of options with no exclusions for pre-existing conditions.
* Flexible Spending Accounts (FSAs):
Pre-tax savings for healthcare and dependent care expenses.
* Retirement Savings Plans:
* Pathfinder Defined Contribution Plan: Employer matches 6% of a minimum 4.5% employee contribution (up to 7% if the employee contributes 7%).
* OPERS Defined Benefit Plan: Available for reenrollment to employees enrolled prior to November 1, 2015.
* Paid Leave:
* 15 days annually during the first 1-5 years of service.
* 18 days annually for 5-10 years of service.
* 20 days annually for 10-20 years of service.
* 25 days annually for over 20 years of service.
* Sick leave: Accrued at 15 days per year.
* Paid Maternity leave for eligible employees.
* Holidays:
Eleven paid holidays annually.
* Employee Discounts:
Special rates with various vendors and companies.
* Longevity Payment:
Monetary rewards beginning at two years of service to recognize dedicated tenure.
* Thrive:
Empower Oklahoma State employees to improve & enhance their well-being.
OTA is an Equal Opportunity Employer. Reasonable accommodation for individuals with disabilities may be provided upon request.
Disclaimer
This is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.
All employees appointed to state service, whether initial hiring, transferring from one state agency to another state agency, or returning to state service following a break in service will be required to complete a twelve-month trial period in accordance with Civil Service and Human Capital Modernization Rule OAC 260:130-19-30.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
CSR
Customer Support Representative Job In Oklahoma City, OK
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience:
One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual skills a plus
Occasional overtime as needed
Benefits Summary:
· Medical/Dental/Vision
· 401k plus a company match
· ESPP - Employee Stock Purchase Plan
· EAP - Employee Assistance Program (no cost to you)
· Vacation & Sick pay
· Paid Company Holidays
· Life and AD&D Insurance
· Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
Client Specialist
Customer Support Representative Job In Oklahoma City, OK
TempToFT
Client Specialist
Reports To: Team Manager
Purpose:
To provide client service support to the Account Management teams. Collect medical documentation and information in order to setup new clients.
Contact clients to set up medical supply orders
Handle incoming phone calls from clients regarding orders & customer service issues
Request Medicare documentation on Medicare clients
Contacts medical facilities to obtain cultures and UAs on potential clients
Make entries as appropriate in Medtrack an internal Microsoft Access database
Place orders in Medtrack
Change orders in Medtrack
Support Team Leader on miscellaneous projects
Scanning and faxing all types of documentation to medical facilities
Verifying insurance for existing customer insurance changes
Performs follow up phone calls to clients after initial shipment
Verifies that client files are complete and all necessary documentation is in place
All other duties as assigned.
Qualifications and Requirements:
Must have a high school diploma, college degree preferred, not required.
Six months to one year related experience and/or training; or equivalent combination of education and experience.
Typing: 35-40 wpm with 40 (adjusted) highly recommended
Possess medical administrative skills
Good communication skills with professionals in clinics and hospitals
Sales experience preferred
Ability to reason, problem solve, and think outside the box
Multi-task a variety of issues
Good organization skills and can prioritize tasks
Proficient in Microsoft Office programs
Good attention to detail
Reliable/dependable
Flexible and adaptable to changes in environment and industry
Team Player; work well with others
Physical Demands:
Regularly required to sit, stand, walk, and occasionally bend and move about the facility.
Infrequent light physical effort required.
Occasional lifting up to 10 lbs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Customer Service Representative
Customer Support Representative Job In Oklahoma City, OK
1-3 years Customer Service experience, door industry preferred
Attention to detail and problem solving.
Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.
Strong math skills required.
Willingness to learn product and processes, and work as a team
Light clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).
Respond to customer requests for information concerning order tracking, order expediting and product availability.
Perform order entry at both sales invoicing level and request for products from supply plants.
Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
Process all necessary paperwork for the daily operation of the sales center as required.
Other duties as assigned.
Inbound Telephone Customer Service Representative
Customer Support Representative Job In Oklahoma City, OK
The Inbound Telephone Customer Service Representative supports activities for the Federal Aviation Administration (FAA) and provides customer assistance related to routine inquiries / problems concerning applications, software, hardware, and network operations. The Inbound Telephone Customer Service Representative works under close supervision and is provided detailed written or verbal guidance before and during assignments. This position is required to be 100% onsite in the OKC area.
Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental - Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays.
As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.
ESSENTIAL REQUIREMENTS
Must be able to obtain a FAA Public Trust Clearance for access to facilities, equipment and property.
One (1) year of previous call center/help desk experience.
Call Center Analyst or Customer Service Representative HDI Certification is highly preferred,
KEY DUTIES AND RESPONSIBILITIES
Essential Duties and responsibilities include the following. Other duties may be assigned.
* Under direct supervision, resolves common computer operating problems. Provides customer assistance with routine inquires in relation to problems associated with applications, software, hardware, and network operations issues.
* Responds to requests for support via phone calls and emails promptly and professionally.
* Monitors computer systems and operations, as needed.
* Logs all events, and documents findings / actions / problem resolutions in the Customer Service Center Support (CSCS) Information Technology Service Management (ITSM) software tool.
* Follows and makes use of standard procedure documentation.
* Resolves fewer complex events immediately and escalates more complex events to second level support.
* Operates and monitors computer equipment.
* Uses established procedures to perform routine tasks to maintain required performance standards of computer equipment and its peripherals.
* Observes peripheral equipment and error messages displayed on the monitor of the terminal to identify faulty output or machine stoppage.
* May be required to telework and must have home high speed internet access and an area to receive calls that is free from background noise.
* Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output.
* Hours of operation 6am-6pm M-F, this position will be the on the 9:30 am - 6PM shift.
EDUCATION AND EXPERIENCE
High school diploma and a minimum of one (1) year related experience.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.
EOE including Disability/Vet
CNI offers a comprehensive benefits package that includes:
* Medical
* Dental
* Vision
* 401(k)
* Family Planning/Fertility Assistance
* STD/LTD/Basic Life/AD&D
* Legal-Aid Program
* Employee Assistance Program (EAP)
* Paid Time Off (PTO) - (11) Federal Holidays
* Training and Development Opportunities
Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).
Inside Sales/ Customer Service Representative
Customer Support Representative Job In Oklahoma City, OK
We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience.
As Inside Sales and Customer Service Representative, you are a key member of the team and represent Glass Doctor on sales and support calls. You are responsible for proactively generating sales as well as handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
This position is for you if you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.
Specific Responsibilities:
Meet or exceed monthly sales goals
Receive incoming calls in professional and courteous manner
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls, and respond to customer complaints
Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Prior experience in the auto and/or flat glass industry is a plus
Computer literate, with working knowledge of work processing, business software and spreadsheet applications
Proficiency to navigate tablet based technology
Excellent communication skills
Good organizational and time management skills
Professional appearance and personality
Benefits: Paid Time Off, Health Insurance, 401k
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
Compensation: $12.00 - $17.00 per hour
Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own.
Notice
Synergistic International LLC is the franchisor of the Glass Doctor franchised system. Each Glass Doctor franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Glass Doctor franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
Private Client Specialist
Customer Support Representative Job In Oklahoma City, OK
This position will support the Private Banking group. Responsibilities will include loan and deposit related tasks, responding to customer inquiries and concerns, and providing high quality customer service and support. Responsibilities will include, but not be limited to, the following:
Reviewing and completing requests, responses in a timely manner, staying organized, being proactive, and meeting all client expectations.
Managing the account opening process, online banking setup, clearing deposit account exceptions, ordering all requested items, client follow-up as needed, and ensure new account deposits are received. Pro-actively recommend additional products and services as needed.
Deposit and loan maintenance such as address updates, auto pay changes, and account titling changes.
Responding to inquiries, questions, and research related to deposit and loan accounts. This includes but not limited to statements, holds, advances, and fees.
Processing all deposit and loan wire and transfer requests.
Managing the post loan closing process, online banking setup, loan research, utilizing resources for loan cases as needed, and ensuring all client needs are met and exceeded.
Position Requirements:
- Minimum of one year of prior retail banking experience
- General knowledge of bank services and products
- Excellent client-service skills, including oral and written communication
- Entrepreneurial, ownership-oriented mindset
- Careful attention to detail and strong organizational skills
- Ability to work effectively as a team member and with customers
- Strong analytical and problem-solving skills and the ability to derive innovative solutions
- Ability to establish credibility quickly with customers; demonstrate confidence in dealing with his/her peers
- Strong work ethic and high integrity
- Strong computer skills
- Friendly, outgoing, assertive, confident, and enthusiastic personality
Customer Service Representative Oklahoma CIty, OK
Customer Support Representative Job In Oklahoma City, OK
Why should you consider this opportunity?
Would you like to be part of a world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about distribution of products that inspire the life of many people?
At Cosentino (****************** we are looking for a Customer Service Representative to join our Distribution Center located in Oklahoma CIty, OK. The Centers are an example of Cosentino's total commitment to its clients, providing them with exclusive and high-quality service. The Centers combine the functions of (a) warehouse, (b) brand and product showroom, and (c) sales network.
You will join a company:
• With an international mindset and presence in 80+ countries
• With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone , Dekton and Sensa by Cosentino
• In which you will be able to grow your career and develop your leadership skills
What will you be doing?
As a Customer Service Representative, we expect you to deliver an excellent excellence in Customer Service through fast and accurate processing of orders. You will be a key liaison between our customers and our company assisting them with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery scheduling, order confirmations and keeping their account up to date in respect to receivables.
You are going to To be successful on in this position if you are excited to help both external and internal customers being patient, empathetic and passionately communicative to all. We expect our Customer Service Representatives to put themselves in our customer's shoes and advocate for them when necessary. As a Customer Services Representative you will be working with different tasks:
Organization and Administration
• Perform and keep record of documents in the center according to its needs; this includes but is not limited to, accounts receivable, accounts payables, invoices, credits, tax certificates and customer payments records.
• Manage and maintain the showroom; this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials, logging attending to daily visitors and events, recording each visitor/event into SalesForce.
• Support the sales team by, preparing sample shipments for customers and end users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
Customer Service
• Responsible for developing and maintaining customer relationships by creating and monitoring purchase orders, scheduling visits to showroom, leading viewings viewings & reservation of specific material slabs, solving customer issues, processing orders, scheduling material deliveries and maintaining customer account receivables.
• Provide customer support over the phone, face-to-face, and via email.
• Perform analysis in SAP as requested by the GM, Operations Manager or the sales/promotion force.
What are we looking for?
EXPERIENCE
Required
• 2+ years of experience in Customer Service.
• 1+ year of experience with invoicing and order entry.
Desired
• Customer Service experience in construction, manufacturing, distribution or related industry experience
EDUCATION
Required
• High School Diploma/GED
Desired
• Bachelor's degree in Business, Communication, Marketing or related fields.
KNOWLEDGES
Required
• Proficiency in Microsoft Office (Excel, Word, Outlook, etc.)
Desired
• Use of SAP, ERP or Order system preferred.
SKILLS
Required
• Excellent Excellent customer service skills
• Ability to multi-task and work in an extremely fast paced environment
• Excellent Advanced written and verbal communication skills, both verbal and written.
PREFERRED BEHAVIORS
Required
• Self-confidence
• Flexibility
• Initiative
• Safety oriented
• Passion
• Respect towards others
-------------------------------------------------------------------------------------------------------------------------
ABOUT COSENTINO
Cosentino, the world's leading producer of Silestone quartz surfaces, is a family-owned business. It focuses on the design, production and distribution of architectural and decorative solutions made from natural stone. It creates and defines leading products that are designed to provide innovative and functional solutions for the home and public spaces under the criteria of careful design, innovation and environmental respect. The group based its development on international expansion and an innovative research program, which enables it to use the most advanced technology to obtain new materials. Cosentino's activity covers the entire natural stone manufacturing process, from extraction and processing to the installation of quartz surfaces, such as kitchen and bathroom worktops, cladding and other products.
Cosentino is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics.”
If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at ************** or at our email address: *******************************
Customer Service Representative
Customer Support Representative Job In Oklahoma City, OK
LendNation is looking for an energetic, positive Full-Time Customer Service Representative to join our team!
will work at our Store 1214 located at 9413 N May Ave, Oklahoma City, OK 73120.
! BILINGUAL IS A PLUS!
The Customer Service Representative opportunity is a part-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills!
As a Customer Service Representative you will:
Complete cash transactions for our customers
Initiate customer loans
Contact customers about past due payments
Work rotating shifts and some Saturdays. You will have Sundays off!
As a Customer Service Representative you will need to bring:
Excellent customer service skills
Cash Handling experience
Ability to operate computers and standard office equipment preferred
Safe, secure, reliable transportation and a valid driver's license and maintain auto insurance
Ability to work with minimal supervision
Reliable attendance is an essential requirement of the position
Must be at least 18 years of age
Must have proof of eligibility to legally work in the United States
We offer our Customer Service Representatives:
Monthly bonus program
Steady hours
BENEFITS:
401(k)
Employee assistance program
Referral program
*Benefits available at varying lengths of employment.
ABOUT THE COMPANY
QCHI (LendNation) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30-years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses.
Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310-Loan in Canada.
QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay. Knowing that today's customer seeks convenient options and speed, QCH's products and services are focused on providing the financial solutions customers need and appreciate.
The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. To meet these customer needs, improvements in technology, product/process development and innovation are critical to gaining market share and competitive scale.
Geographically, QCHI's headquarters is based in Lenexa, Kansas. QCHI has approximately 700 employees across the United States. Learn more about QCHI (aka QC Holdings and LendNation) at our website www.qchi.com/company.
This is a full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills!
QCHI / LendNation is an Equal Opportunity Employer
Customer Service Representative
Customer Service Rep(06428) - 7743 W Hefner Rd
Customer Support Representative Job In Oklahoma City, OK
Position involves greeting customers, answering phones, taking customer orders and accurately entering them into the computer, making food, cleaning and preparing inventory for use.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Personal Lines Customer Service Representative - Insurance - Base Salary to 40k/year - Oklahoma City, OK
Customer Support Representative Job In Oklahoma City, OK
Our client, a small local agency, is looking for an experienced Personal Lines Customer Service Representative to join their team in Oklahoma City.
Responsibilities:
Servicing a book of personal lines accounts including policies related to home, auto, renters, umbrella, motorcycle, etc.
Day-to-day responsibilities include taking calls, answering questions, keeping clients updated, issuing ID cards, endorsements, proof of coverage, etc.
Must be able to multitask and work well with a small team
Qualifications:
1+ year of insurance customer service experience
Property and Casualty (P&C) licensed in OK
Experience with EZLynx preferred
Compensation:
Base salary up to 40k/year
Benefits include Medical and Dental Insurance, 401k, PTO, and Paid holidays
#INDALL
CSR
Customer Support Representative Job In Oklahoma City, OK
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience:
* One year of office support experience in a customer service role preferred
* High School diploma
* Excellent customer service skills and attitude
* Excellent written and verbal skills
* Proficient with office equipment
* Attention to detail
* Problem-solving
* Computer proficiency - MS Suite
* Typing speed 45WPM
* Professional appearance
* Ability to multi-task in a fast-paced environment
* Bilingual skills a plus
* Occasional overtime as needed
Benefits Summary:
* Medical/Dental/Vision
* 401k plus a company match
* ESPP - Employee Stock Purchase Plan
* EAP - Employee Assistance Program (no cost to you)
* Vacation & Sick pay
* Paid Company Holidays
* Life and AD&D Insurance
* Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.